Does Your Computer Guy Stack Up?
Whitepaper
Date: 11-01-2013
Whitepaper Name: How Does
Your Computer Guy Stack Up?
Description: How can you tell if
you are receiving poor or
substandard service? How do
you know if your computer guy
is doing everything possible to
secure your network from
How Does Your Computer Guy
Stack Up?
downtime, viruses, data loss, or
other frustrating and expensive
disasters?
Author: Dee Thomas
Confidential Whitepaper.
Diverse Tech Services.
6325 Digital Way, Suite 100
Indianapolis, IN 46278
317.524.5700
© 2013, Diverse Tech Services All Rights Reserved
Wh it e p ape r • D iv e r se Te c h Se rv ice s • Computer Guy Stack Up?
How can you tell if you are receiving poor or substandard service? How do you know if your computer
guy is doing everything possible to secure your network from downtime, viruses, data loss, or other
frustrating and expensive disasters? Could your current technician actually be jeopardizing your network?
If your technician does not score a “yes” on every point, you could be paying for substandard support.
Do they respond to emergencies in 1 hour or less?
Are they easy to reach and responsive when you need them for non-emergencies?
Do they offer an on-going maintenance program to keep critical security settings and patches upto-date?
Do they offer a monitoring system to watch over your network 27/7 for developing problems?
Do they proactively offer new ways to improve your network’s performance, or do they wait until
you have a problem to make recommendations?
Do they provide detailed invoices that clearly explain what you are paying for?
Do they explain what they are doing and answer your questions in terms that you can
understand?
Do they complete projects on time?
Do they follow up on your requests quickly?
Do they offer any guarantees on their services?
Do they arrive on time and dress professionally?
Do they have other technicians on staff who are familiar with your network in case your regular
technician goes on vacation or gets sick?
Do their technicians maintain current vendor certifications and participate in on-going training?
Do you feel as though they are learning on your time?
Do they seem constantly rushed?
Do they take calls from other clients while working on your network (and on your dime)?
Do they listen to you?
Are they adamant about backing up your network and having a disaster recovery plan in place?
2
6325 Digital Way, Suite 100, Indianapolis, IN 46278
•
317.524.5700
•
www.diversetechservices.com
Wh it e p ape r • D iv e r se Te c h Se rv ice s • Computer Guy Stack Up?
Do they offer to meet with you regularly to review your business plans, your network status, and
their own performance in supporting your company?
Do you have to manage their progress on projects, or do they provide frequent updates, status
reports, and follow-up calls and e-mails?
Do their projects always end up costing more and taking longer than you expected?
Do they offer flat-rate or fixed-fee project quotes, or do they give themselves a wide open playing
field with “time and materials”?
Whether you’re an IT professional or a business executive, your days are filled with technology
challenges—from cloud computing, server virtualization and desktop management to regulatory
compliance, data security and IT services. Diverse Tech Services takes the burden of IT management off
your shoulders so you can focus on strategic goals that grow your business. As one of the largest
providers of hosted cloud and IT management services in the Midwest, we have teams of IT experts oncall 24/7/365 to provide end-to-end solutions including IT infrastructure management, application
development, professional services, and lifecycle management sales and support for hardware and
software.
Call 317-254-5700, click the QR code on the right, or email us at [email protected]
today to get the expert IT support you need, the personal attention you deserve, and the scalability
your business requires.
3
6325 Digital Way, Suite 100, Indianapolis, IN 46278
•
317.524.5700
•
www.diversetechservices.com