CRM to sweeten your customer experience
CRM software trusted by millions
There’s a reason sales teams love SugarCRM: it’s easy to
learn, easy to use, and designed to get you results, by
optimising and enhancing almost everything you do.
SugarCRM will unify customer engagement across your
entire organisation, and allow you to build meaningful
customer relationships so you can close your
pipeline faster.
Best of all, its highly flexible and open architecture means
SugarCRM can be deployed almost anywhere – in your
cloud, a public cloud or even SugarCRM’s cloud – for no
additional charge, now or ever. Place Sugar in the hands
of each and every customer–facing employee, and witness
outstanding sales results, and an incredible return on
your investment.
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Discover a different kind of CRM
Close more deals, build long-lasting relationships, and dramatically
transform your business with Sugar, the most innovative, flexible
and affordable CRM solution on the market.
Open, powerful, visionary: SugarCRM will
intergrate with almost any system you can think of.
Over 1.5 million users in over 120
countries worldwide.
Deploy SugarCRM anywhere and everywhere,
and completely on your own terms.
Pure Price: SugarCRM’s pricing is simple and
predictable, and you can forget hidden fees or
forced upsells.
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Close more deals, build long-lasting
relationships, and dramatically
transform your business with
Sugar, the most innovative, flexible
and affordable CRM solution on
the market.
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Close more deals
Empower your sales personnel with an immersive and engaging CRM
experience, offering all the tools needed to boost sales and close
more deals.
With groundbreaking UX and an individually-tailored dashboard,
optimise sales processes and generate value from each and every
customer interaction. Keep your finger on the pulse with relevant
customer insights, and know when to make that sales call with
automated sales alerts. It’s the most innovative, optimised and intuitive
CRM on the market, and it’ll have you enjoying sales conversions like
never before.
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Closing
• Opportunity management
Know exactly what stage your deal is in and everything you need to do to close it.
Tailor Sugar to reflect internal sales methodologies, and increase sales productivity
through standardisation. Track and manage multiple opportunities through real-time
reporting and close deals faster by sharing information and progress across teams.
• Personalised dashboards
Build individually-tailored dashboards with drag-and-drop dashlets, enabling a highly
unique CRM experience for each and every user. Dashboards can be configured
according to pre-defined roles or adjusted to suit personal preferences.
• Customer journey workflows
Automate the sales process and keep deals in motion. Build complex lead routing
rules, discount approval pathways and other critical process automations in an
intuitive, drag-and-drop environment. Easily follow, or check-in on the status of any
customer process, and mend broken or incomplete processes in seconds.
• Sale alerts
Minimise delays in response times and optimise the customer’s experience, with
smart alerts and notifications, pushed to any user on any device. When the conditions
of a certain workflow are triggered, prompt the next action to be taken in the
customer journey, enhancing productivity and ensuring deals close faster.
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Build extraordinary
customer relationships
Unify customer engagement across your entire organisation and build
extraordinary customer relationships with Sugar’s industry-leading
CRM solution. By centralising complex workflows onto one unique and
seamless interface, you’ll empower your business with a universal,
360-degree view of your customer.
With Sugar, you’ll always be predicting the next move, choreographing
the touch points and facilitating every interaction across the entire
customer journey.
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Relationships
• Account & contact management
Get to know your customers inside and out, including how to engage with them
and what makes them tick, with key contact information stored intuitively upon one
universal platform. Easily filter and explore activity history, account dialogues, and
internal account decisions, with timesaving preview panels enabling complete visibility
over your data.
• Collaboration panel
Stay up-to-date with sales opportunities across your team, with real-time updates
from other Sugar users and event notifications. View, share and collaborate around
related documents, and quickly see and share what’s relevant in context.
• Intelligence panel
Make more informed and timely decisions based on real-time customer intelligence,
retrieved from internal and external data sources and aggregated onto a single panel.
Whether it’s a contact’s twitter stream, financials, or presence in the news, Sugar will
find what’s relevant and keep you in the loop.
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Open, powerful, visionary
Built on a foundation of openness and transparency, and with over
200 partners for easy deployment, Sugar runs virtually anywhere,
giving you complete control over where you’re storing sensitive
customer data.
Infinitely flexible, and integrating with hundreds of 3rd party systems
and apps, sync Sugar with email, fileshare, social media and more, and
continue using all the tools that you know and prefer. And, with over
1.5 million users in over 120 countries across the globe, take advantage
of more than 26 supported languages and currencies to make Sugar
work for you, no matter where you are in the world.
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Openness
• Multiple deployment options
Host Sugar on-site, in the cloud of your choice, or in Sugar’s cloud at no additional
charge. As your business expands, you can alter this deployment to suit new business
requirements, location or budget.
• 3rd party App intergrations
With APIs enabling smooth integration with almost any application or system you can
think of, waste less time, by spending more time in Sugar, with everything you need,
synced to the one platform.
• Email
With plug-ins for Microsoft Outlook, Gmail, Yahoo! IMAP email integrations and more,
get all the benefits of Sugar while using the tools that you know and prefer. You can
archive email to Sugar, send email directly from Sugar, sync your email calendars and
schedule, and increase productivity by streamlining common tasks.
• Global
Deploy Sugar anywhere, and completely on your own terms, permitting greater
control over sensitive data, and enabling easy compliance with government and
industry mandates. With over 26 supported languages and currencies, and 200
deployment partners globally, Sugar will suit your business no matter where you
choose to operate.
• Mobile
With the Sugar mobile app, access your personalised sales dashboard anywhere
in the world, and easily update CRM data, complete tasks, or prepare for meetings
on-the-go, in an online or offline environment.
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Forecast, measure and transform
Sugar ensures sales forecasting is easy, predictable, and accurate.
See your quota achievement, and pipeline numbers in active graphs,
so you always know where you stand. Then, with Sugar reporting,
monitor performance across your entire business, obtaining actionable
and transformative insights that always help you improve.
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Measuring
• Case trends
Gauge customer satisfaction levels and increase organisational performance
by monitoring customer problems and improving time taken to respond.
• Customer profiles
Gain first-rate insight into who your customers are, with detailed reports, profiling
customers by industry, geography, company size, and more, and make more
intelligent decisions resulting in wins and superior customer experiences.
• Sales trends
Monitor sales representatives by sales stage as well as closed and expected quarterly
revenue, and stay ahead of the curve, with the insight needed to adjust to changing
business conditions.
• Sales rep forecasting
Simplify the forecasting process with streamlined sales rep worksheets with
intuitive inline editing that allows outcomes to be explored before committing
to achievable numbers.
• Sales manager visibility
Obtain a graphical, real-time representation of your team’s forecast and quota
achievement, including “likely” and “best” projections, so you know exactly how your
team is performing.
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Thrive in a digital first world
All of our technologies and services work together in harmony, to help
you deliver a great customer experience. No gaps or silos. We call this
our Customer Experience Platform (CXP).
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We combine strategic thinking, smart technology and a customercentric focus to help transform your business.
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