Electronic Miscellaneous Document
SV EMD Distribution Policy
Guidelines for Travel Agencies
March 2013
SV EMD distribution guidelines - Amadeus template proposal for Airlines
INDEX
WHAT IS AN EMD? ........................................................................................................ 4
What is the difference between an Associated versus a Standalone EMD? ..................... 4
How to Create Chargeable Services in the PNR Depending on the EMD Type ................. 4
What are RFICs/RFISCs? ........................................................................................ 5
How RFICs/RFISCs are used in the EMD TSM ............................................................ 5
What is the EMD Coupon Structure? ........................................................................ 5
When to use an SVC Segment ................................................................................ 6
When to use an SSR Element ................................................................................. 6
Travel Agencies not yet using EMD .......................................................................... 6
Penalty Fee (PENF) ....................................................................................................... 7
A. Service description and purpose ..................................................................................7
B. detailed EMD flow ......................................................................................................7
1/
2/
3/
4/
5/
6/
Initial PNR ........................................................................................................ 7
Booking ........................................................................................................... 7
Pricing ............................................................................................................. 8
Issuance .......................................................................................................... 8
EMD display (EWD) ........................................................................................... 9
Other............................................................................................................... 9
Sundry Charges (SUND) ............................................................................................. 10
A. Service description and purpose ................................................................................ 10
B. detailed EMD flow .................................................................................................... 10
1/
2/
3/
4/
5/
Initial PNR ......................................................................................................
Booking .........................................................................................................
Pricing ...........................................................................................................
Issuance ........................................................................................................
EMD display (EWD) .........................................................................................
10
10
11
11
12
No-Show Penalty (NSHW) .......................................................................................... 13
A. Service description and purpose ................................................................................ 13
B. detailed EMD flow .................................................................................................... 13
1/ Initial PNR ...................................................................................................... 13
2/ Booking ......................................................................................................... 13
3/ Pricing ........................................................................................................... 13
4/ Issuance ........................................................................................................ 14
5/ EMD display (EWD) ......................................................................................... 14
6/ Other............................................................................................................. 15
For suspended coupons, the travel agent must issue an EMD to collect the no-show
penalty as per the SV fare rules and then email the PNR, e-Ticket and EMD details to SV
(email address for Saudi Arabia is: [email protected]) to get the coupon
unsuspended. ..................................................................................................... 15
EMD SALES CANCELLATION (VOID) ............................................................................ 16
EMD REFUND .............................................................................................................. 17
EMD EXCHANGE (REISSUE) ........................................................................................ 18
List of EMD entries ..................................................................................................... 19
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
WHAT IS AN EMD?
EMD stands for Electronic Miscellaneous Document. An EMD allows you to sell and track the
usage of charges, for example excess baggage charges, change fees and a residual value. The
EMD is the solution for all fees collected outside a ticket. It will replace all existing virtual
miscellaneous documents and IATA VMPDs by end 2013.
 Please keep in mind that EMD is basically an empty (but secure) shell that has to be
priced manually. EMD automatic pricing is anyhow possible with the Amadeus Ancillary
Services solution or with Amadeus Ticket Changer. These solutions are not included in the
IATA EMD solution and are sold independently of EMD. This document deals therefore with
EMD only.
What is the difference between an Associated versus a Standalone EMD?
There are two types of EMDs, the standalone EMD (EMDS) and the associated EMD (EMDA)
that can be associated to e-ticket coupons. The two types differ in their behaviour and usage.
Here are the main characteristics:
Standalone EMD (EMDS)
Associated EMD (EMDA)

A standalone EMD is issued for a
residual value or the collection of
miscellaneous charges that are not
lifted with an e-ticket coupon. For
example group deposits and
change fees.

An associated EMD is issued for the
collection of miscellaneous charges and
excess baggage charges that are lifted
(considered used) at the same time as
the e-ticket coupon. For example, sports
equipment and excess baggage.

The standalone EMD can consist of
a single or multiple value coupons
depending on airline background
settings.

The associated EMD can consist of a
single or multiple value coupons that are
directly linked to individual flight coupons.


It can be issued in connection with
individual e-ticket coupons or an
e-ticket.
Each EMD coupon that is associated to an
e-ticket is referenced in the e-ticket
record with the corresponding e-ticket
coupon.

It can be linked with an e-ticket for
reference.

The carrier and the routing of the EMDA
and the e-ticket coupons must match.

It can be consumed at issuance or
used at different stages.

An EMDA can be automatically or
manually associated or disassociated.

It has no interaction with the
airline systems (reservation
systems and DCSs).

Only airline agents can manually
associate and disassociate EMDAs.

The EMDA's final usage depends on the eticket coupon it is associated to, providing
it does not become disassociated.
How to Create Chargeable Services in the PNR Depending on the EMD Type
To create a chargeable service or fee for which you want to issue an EMD, you can either enter
a Special Service Request (SSR) element in the PNR for EMDs that are associated to a flight
segment (EMDA) or a Manual Auxiliary Segment (SVC) for EMDs that are not associated to a
flight segment (EMDS).
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
What are RFICs/RFISCs?
An RFIC is a Reason-For-Issuance Code (coded on 1 character, example: A, C, …). It defines which group
of services an EMD belongs to. The RFICs are compliant with the IATA standard. An RFIC can
have multiple Reason-For-Issuance Sub-Codes (RFISCs) coded on 3 alphanumeric characters
(examples: 0BT, 99I, …). The RFISCs are airline-specific, even if some ATPCO
recommendations do exist.
How RFICs/RFISCs are used in the EMD TSM
When you create an EMD Transitional Stored Miscellaneous (TSM) document or EMD pricing
record, the RFIC and RFISCs and their description are automatically filled in the EMD TSM.
All services contained in an EMD belong to the same reason for issuance.
An EMD may contain only one RFIC but several RFISCs for different services or fees. Each EMD
coupon is based on the RFISC.
An EMD cannot contain both chargeable special service requests (SSRs) and manual auxiliary
segments (SVCs) in one TSM. The system automatically performs a split when the EMD TSM is
created.
On the next page you can find different EMD Reason for issuance codes (RFIC) and Reason for
issuance sub codes (RFISC).
If the RFIC is the same, on same EMD there can be different RFISCs:
EMD:
Coupon
OULHEL
HELSTO
STOHEL
HELOUL
Service
code
PETC
PETC
AVIH
AVIH
RFIC
RFISC
C
C
C
C
0BT
0BT
0BS
0BS
 Note that one EMD cannot contain services created from SVC and SSR elements.
 If in addition to services above passenger has XBAG STOHEL & HELOUL, that would have to
be issued on separate EMD because there can only be one service/flight
segment on same EMD.
What is the EMD Coupon Structure?
An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD
number. If an EMD contains more than four coupons, a conjunction EMD will be issued (up to
four document numbers).
The EMD coupon status indicates the current usage of the service or fee. When an EMD is
associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons are
partly synchronized (intermediate statuses do not come over from e-ticket to EMD).
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
When to use an SVC Segment
For standalone services that do not need to be associated to a flight segment, you enter an
auxiliary segment in the PNR.
This type of auxiliary service segment must be entered with an HK action code (confirmed)
and it can be associated to one passenger only.
The system creates a service segment (SVC) that is not sent to the airline system and not
transmitted to the airline's Departure Control System (DCS). This means that it is not taken
into account for reservation or booking purposes by the airline.
When to use an SSR Element
If you want to book a special service that is associated to a flight segment, excess baggage
or sports equipment, for example, you can use a Special Service Request (SSR) element.
Service must be confirmed before EMD can be issued based on SSR element.
When Travel Agent exchanges e-ticket coupon that has EMD-A attached to it, EMD is
automatically disassociated. Travel agency must contact Airline 1st level Ticketing Help
Desk in case EMD-A needs to be reassociated to another ticket or needs to be refunded.
Travel Agencies not yet using EMD
Amadeus Travel Agencies who are not using EMD yet, can see EMD FA element in the PNR, but
they are not able to display EMD. At the end of the FA element agent can see from which
element the EMD has been created and that gives the hint of what EMD has been issued for.
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
Penalty Fee (PENF)
A. Service description and purpose
To collect the revalidation and reissue penalty fee for SV fares. The applicable penalty fee (if
any) for rebooking/class change/rerouting/no-show will be calculated as per the SV fare rules.
B. detailed EMD flow
1/ Initial PNR
2/ Booking
- Create SVC segment for Penalty Fee
>IU SV HK1 PENF
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
3/ Pricing
- Create TSM-P manually
>TMC/VSV
- Update TSM-P with the Penalty Fee, Ticket number & Form of Payment
>TMI/CV-100/FASAR 100
Advice the coupon Value
>TMI/IC-TKT0652295459205 E1
Advice the Ticket & coupon Number
>TMI/FP-CASH
Advice The form of payment
4/ Issuance
- Print EMD
> TTM/RT
EMD status will shows as Flown at issuance time
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
5/ EMD display (EWD)
>EWD/L10
6/ Other
Saudi Arabian Airlines currently allows travel agencies in Saudi Arabia to revalidate SV tickets
issued by them for departure date/time and flight number changes and monitors all ticket
revalidations performed by them. Any misuse of this facility will be subject to an ADM issued to
the travel agency for the collection of any applicable fee, fare difference, a penalty for misuse
or all of the above. Additionally, depending on the type and scope of misuse, the travel agency
might be subject to revoking their SV ticketing authority and/or access to the SV inventory.
-
For departure date and/or time changes (rebooking), the travel agency would only need
to revalidate the ticket.
-
For class and routing changes, the travel agency would need to:
 Reissue the original ticket when the new ticket has a higher fare than the original
ticket.
 Refund the original ticket when the new ticket has a lower fare than the original
ticket and there is a residual value to the customer, collect the applicable refund
fee as per the SV fare rules and issue a new ticket instead.
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
Sundry Charges (SUND)
A. Service description and purpose
To collect the reissue penalty fee for IATA fares.
B. detailed EMD flow
1/ Initial PNR
--- TST RLR --RP/JEDSV0008/JEDSV0008
AB/SU
6FEB13/1051Z
6OH68Q
1.SALEH/AHMED MR
2 SV1056 Y 10APR 3 JEDRUH HK1
S 0100 0235
*1A/E*
3 AP M
4 TK OK06FEB/JEDSV0008//ETSV
5 FA PAX 065-2400326517/ETSV/SAR280.00/06FEB13/JEDSV0008/71493
951/S2
6 FB PAX 0600000005 TTP/RT OK ETICKET WELL ISSUED/S2
7 FE PAX TKT NVA 6M FROM TRVL DATE/S2
8 FP CASH
9 FV PAX SV/S2
--- TST RLR --RP/JEDSV0008/JEDSV0008
AB/SU
6FEB13/1110Z
6OH68Q
1.SALEH/AHMED MR
2 SV1114 Y 20APR 6 JEDDMM HK1
S 1100 1305
*1A/E*
3 AP M
4 TK OK06FEB/JEDSV0008
5 OPW JEDSV0008-05FEB:1500/1C7/SV REQUIRES TICKET ON OR BEFORE
08FEB:1400/S2
6 OPC JEDSV0008-08FEB:1500/1C8/SV CANCELLATION DUE TO NO
TICKET/S2
7 FE PAX TKT NVA 6M FROM TRVL DATE/S2
8 FO 065-2400326517JED06FEB13/71493951/065-24003265171E1
9 FP PAX O/CASH+/CASH/S2
10 FV PAX SV/S2
2/ Booking
- Create SVC segment for Sundry Charge
>IU SV HK1 SUND JEDDMM /P1
--- TST TSM RLR --RP/JEDSV0008/JEDSV0008
AB/SU
6FEB13/1110Z
6OH68Q
RF P
1.SALEH/AHMED MR
2 SV1114 Y 20APR 6 JEDDMM HK1
S 1100 1305
*1A/E*
3 SVC SV HK1 SUND JEDDMM
4 AP M
5 TK OK06FEB/JEDSV0008
6 OPW JEDSV0008-05FEB:1500/1C7/SV REQUIRES TICKET ON OR BEFORE
08FEB:1400/S2
7 OPC JEDSV0008-08FEB:1500/1C8/SV CANCELLATION DUE TO NO
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
8
9
10
11
FE
FO
FP
FV
TICKET/S2
PAX TKT NVA 6M FROM TRVL DATE/S2
065-2400326517JED06FEB13/71493951/065-24003265171E1
PAX O/CASH+/CASH/S2
PAX SV/S2
3/ Pricing
- Create TSM-P manually
>TMC/VSV
TSM
3 TYPE P
JEDSV0008 AB/06FEB 11
1.SALEH/AHMED MR
RFIC-D/M
FINANCIAL IMPACT
1. RFISC-SND SUNDRY CHARGES
OPERATING CC-SV
NON REFUNDABLE
NON EXCHANGEABLE
CONSUMED AT ISSUANCE
EMD-S CARR SV
L
3
ORIGIN-JED DEST-DMM
ADD INF/RKS:
- Update TSM-P with the Sundry Charge, Ticket number & Form of Payment
>TMI/CV-50/FASAR 50
Advice the coupon Value
>TMI/IC-TKT0652400326517 E1
Advice the Ticket & coupon Number
>TMI/FP-CASH
Advice The form of payment
TSM
3 TYPE P
JEDSV0008 AB/06FEB 11
EMD-S CARR SV
1.SALEH/AHMED MR
RFIC-D/M
FINANCIAL IMPACT
1. RFISC-SND SUNDRY CHARGES
L
3
OPERATING CC-SV
CPN VALUE-50.00
ORIGIN-JED DEST-DMM
NON REFUNDABLE
NON EXCHANGEABLE
CONSUMED AT ISSUANCE
ADD INF/RKS:
FARE
F
EXCH VAL
SAR
SAR
50.00
50.00
TOTAL
FP CASH
SAR
50.00
4/ Issuance
- Print EMD
> TTP/TTM/RT
Note: EMD status will be shown as Flown at issuance time
--- TST TSM RLR --RP/JEDSV0008/JEDSV0008
AB/SU
6FEB13/1126Z
6OH68Q
1.SALEH/AHMED MR
2 SV1114 Y 20APR 6 JEDDMM HK1
S 1100 1305
*1A/E*
3 SVC SV HK1 SUND JEDDMM
4 AP M
5 TK OK06FEB/JEDSV0008//ETSV
6 FA PAX 065-2400326518/ETSV/SAR95.00/06FEB13/JEDSV0008/714939
51/S2
7 FA PAX 065-8201045007/DTSV/SAR50.00/06FEB13/JEDSV0008/714939
51/S3
8 FB PAX 0600000006 TTP/TTM/RT OK ETICKET/EMD WELL ISSUED/S2
9 FB PAX 0600000006 TTP/TTM/RT OK ETICKET/EMD WELL ISSUED/S3
10 FE PAX TKT NVA 6M FROM TRVL DATE/S2
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
11 FO 065-2400326517JED06FEB13/71493951/065-24003265171E1
12 FP PAX O/CASH+/CASH/S2
13 FV PAX SV/S2
5/ EMD display (EWD)
>EWD/L7
EMD-0658201045007
TYPE-S
SYS-1A LOC-6OH68Q
INTFCI-1 1
POI-JED
DOI-06FEB13
IOI-71493951
PAX- SALEH/AHMED MR
ADT
RFIC-D FINANCIAL IMPACT
REMARKSCPN-1 RFISC-SND SV JEDDMM S-F
SAC- 065LG1F5KEADR VALUE-50.00
DESCRIPTION-SUNDRY CHARGES
NON-REFUNDABLE
NON-EXCHANGEABLE
CONSUMED AT ISSUANCE
PRESENT TOPRESENT ATICW-0652400326517C1
SERVICE REMARKSFARE
F
SAR
50.00
EXCH VAL SAR
50.00
RFND VAL
TAXTOTAL
SAR
50.00
/FC
FP CASH
FOID-
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
No-Show Penalty (NSHW)
A. Service description and purpose
To collect the no-show penalty fee for suspended coupons.
Note: Routing information (origin and destination) is mandatory for the NSHW EMD.
B. detailed EMD flow
1/ Initial PNR
2/ Booking
- Create SVC segment for No-Show
>IU SV HK1 NSHW JEDRUH
3/ Pricing
- Create TSM-P manually
>TMC/VSV
- Update TSM-P with the No-Show Fee, Ticket number & Form of Payment
>TMI/CV-55/FASAR 55
Advice the coupon Value
>TMI/IC-TKT0651111222333 E1
Advice the Ticket & coupon Number
>TMI/FP-CASH
Advice The form of payment
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
4/ Issuance
- Print EMD
> TTM/RT
Note: EMD status will show as Flown at issuance time
5/ EMD display (EWD)
>EWD/L5
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
6/ Other
For suspended coupons, the travel agent must issue an EMD to collect the no-show penalty as
per the SV fare rules and then email the PNR, e-Ticket and EMD details to SV (email address
for Saudi Arabia is: [email protected]) to get the coupon unsuspended.
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
EMD SALES CANCELLATION (VOID)
When EMD is issued on SV for one of the above services, the status of the EMD will
automatically be changed to Flown. SV does not allow void transactions on any of the EMD
services listed above.
When the EMD was issued manually and there was a miscalculation or feeding error of the
document value by the Travel Service Provider, the following needs to be done:
- If the value of the document that was issued was lower than the value that had to be
collected, please issue another EMD for the difference amount.
- If the value of the document that was issued was higher than the value that had to be
collected, please issue a new EMD with the proper value and raise a request to the SV
Finance department to receive an ACM for the old EMD.
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
EMD REFUND
SV does not allow refund of any of the above EMD services. An EMD issued for any of the
above services will automatically be marked as No-Refundable.
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
EMD EXCHANGE (REISSUE)
SV does not allow exchange of any of the above EMD services. An EMD issued for any one of
the above services will automatically be marked as No-Exchangeable.
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SV EMD distribution guidelines - Amadeus template proposal for Airlines
List of EMD entries
IU
SR
SVC creation
SSR creation
EGVD/CXX
EGCD/VYY
EGSD/VYY
Display available EMD airlines in XX country
Display available countries for an airline
Display list of EMD services offered by an
Airline and details for each of them
TMC/VYY
TMI
TQM
TMX
TMF
TMH
TTM
Manual creation of TSM-P, V= validating
carrier – YY = Airline Code
TSM-P update
TSM-P display
Delete TSM-P
Remove change flag
Display history
EMD issuance
EWD
EWH
EMD display
EMD history display
TRF
TRFU
TRFP
TRFIG
TRDC
EMD refund
EMD refund update
Refund validation
Cancellation of refund process
Cancellation, voiding
EMR
EMD reprint
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