Aim high.
Progress
further.
To Progress your business
to where it aims to be,
you need the BEST people
training know-how and
programs.
At Progress, our expertise is
in designing and delivering
proven, practical, hands-on
people programs that
create real behavioural
change within teams.
We know that every
organisation and work
environment varies in
Us
systems, strategies and
culture - we therefore
customise our programs
specifically for each client’s
unique requirements.
Our programs are delivered
by accredited facilitators
who have been champions
in their corporate life.
Them
Our people
make Progress
Janelle Nisbet
Our Managing Director
Janelle Nisbet, has built
a reputation as someone
who can consistently
bring out the BEST in
people across all walks
of business life.
Janelle has a background
in managing and leading
highly successful people,
and throughout her
corporate career has
worked with teams in
banking and finance,
stockbroking and telecommunications areas.
Her corporate experience
includes nine years in the
fast-paced, ever changing
call and contact centre
industry where Janelle
and her teams were
recognised with 10 industry
awards for excellence.
Janelle has built a team of
industry specialists to join
her at Progress - bringing
together the very BEST
in training know-how
and people performance
programs.
Industry Speaking
Engagements
Janelle regularly consults
and speaks to industry
groups, and specialises
in the areas of coaching,
creating and leading high
performing teams.
Her award winning people
development skills have
created great demand for
her in many organisations
as a trainer of leaders
and coaches, as well as a
motivator and inspirer of
service excellence.
Our facilitators and
programs bring out the
BEST in people.
Practical Proven
Proactive
People
Performance
Programs
Why Progress Training
Systems are the BEST
Research has shown that
effective behavioural
change occurs over time
with good on-the-job
coaching and support.
At Progress we work hard
to create clarity of role
and purpose, to define
and impart skills through
practical and memorable
systems, and to ensure
a lasting legacy that
continues to achieve results
long after we have left.
Our programs are driven
wherever possible through
your own managers,
supervisors and team
leaders, using spaced
repetition, coaching, and
as much internal expertise
as possible to ensure
seamlessness and
cultural integrity.
Progress
Programs
At Progress Training
Systems we undertake
extensive briefings and
orientation activities
with clients to ensure we
understand your corporate
culture, terminology and
procedures.
We conduct diagnostic
evaluations to enable us,
in partnership with you,
to tailor and customise
the selected program to
suit your organisation’s
style, services and
development activities.
Progress provides
clients with a range
of innovative delivery
options to compliment
our skills development
and behavioural
change programs.
You can’t stop
Progress provides a range of
the BEST Training Programs.
Communication &
Customer Service
Customer Service
Negotiation Skills
and Strategies
Coaching System
Conflict Management
Cross Cultural
Communication
Call & Contact Centre
Teleselling System
Customer Service for
Contact Centres
Leadership Development
for Contact Centres
Leadership Development
Change Management
for Leaders
Sales Management
Coaching System for
Contact Centres
Performance Coaching
for Leaders
Tele-Negotiation Skills
and Strategies
Team Building
Sales & Marketing
Survival System for
Contact Centres
Selling System
Telemarketing
Business Building
Management &
Leadership
Presentation Skills
Speciality
Progress can design
tailored people
development programs
to suit your organisation’s
requirements.
To Progress further, contact
our Head Office:
T: +61 2 9527 2280
M: 0411 358 333
E: [email protected]
www.progress.com.au