I
!
.,1
h-*-
*.o.o.16*r.*
lli
Notc Mutt
be
fll..l
by the
etFecrift cuttom. any rehv.nr kJomdnon includinc
tD &
P$wotd wdid
b2
r]orhlsl,@it oddrc$, pt@*llt
,o*'.o0.
Ll.phone t{unbs F a T^rrd Dh.n.}
Iwuldllt !o.v.ll
lh.
cBL ADa
ior
th.lollo{ina A@{nt1
s.flk
{r) r.qurEd
fl fl-r
(n.& ftrl
orvtou.r' Icerc.nt
'
Icrtyo*r, I c"rrc.na'
io
up in copkot L€l.tets,
l
*rvle{.!
!
Irwld[t
i,. l.rlr
!
I
l
r,rr^r.,. !
sruser.,.
l
o,r'.........-....-.-......
oo,.o...................-
-.
Mll th. cato$o{.h S.rUcqj tu irr.totto*tntoldttotrtA@nrS
Ordir
c.d
Iy!.
Lno.doat Il.Drdrdl{.*}
1.
trr^,,w"*,,{
tr"vil""*l
l*,./il;;l
MolrL irmb.r {& rndomd ln ar.dn c.rd ADptt..tto)
in
r.by.uttlrlr.
My
Pr.l md alt!^o*n bah
chy B.ik wourd tryro
to d.blt iry
i.llo*|4:@nt f.r.ny.roI..U. i..
lD IOG1O
in6.FEi.:nd
drn. uhltcct
for
d.nha
ADC
savte{.1.
r.cr..s):
b.h
D
*qu.nndt b5.d d rEhhrhy s
you
d6n
d. h
d-
or
uEvrldrv
you
sutd
b.
@k dh
is mt/olr od r.sponribillty to sen.Ete lPrN fel.phonv PeM.t ld.nrificador Numb..) from csl G[ centei Uk .ho autho.
the Bant to lrdate the intorm.tion prcvided heEin ln rll ny a@uhts, @dit @rdr .nd .L6it 6.dr [email protected] whh tt'e B.nt. vwe ds .uthorize rhe 8.nk
.nroll mvlour s.id .bd. aeou.tl, .ndlor d.blvoedit 6.di in
iddnfied alt m.t€ d.nnetr and .tso .uthdize 5h. Sanr to end hyloor finan
hlr.bY .cknowl€dge that it
lze
t
ci.l
jnfm.lid thou$
dr othn
.be
sMs q .ny othd el€.t.ohi. channek or thousn
ac@un(, llnked with the said .bo* aeour'rlrl.
:Sign.ture &
Se.l
ou.br
ae
.nd uh.n .pprr@ble,
l/e .te Eq6r
th. b.nk to
do rhe same
fdi my/
tis{aturc & S€al
i
Pleass rcad lhese
Tneso
&ms
tems dd @nditons careruily.
sd od tlo dq|lb and obliqations
ddilim
and
ol yqr as
tE cl6trmr, dd N
as
he
Bank, in comecton
litr
,!ur
us€ 0l
he
&Ni6
under
$e AnerEie Banklng
Ch
nels:
estalemenls and erAleds:
cenls (Phone Bankinq);
cMouch (0 sital Bank ns)
SIVIS Alertl
Carl
t lil ly Bill Paymeni lhrcuqh ca I centeri
untes otherwise amend€d md oolilied by lhs Bank lrom ime ro tme li consideBlion ol lhe Bank agreeinq
seruices, yo{ agree io use tre S€ruices in accordance wilh these ienns and c0ndilions.
I.
1t
at your requosi to prcv de you
T|lesererms and conditionslornr inteod panol CeditCard /tucountAlreementihalyou have execuled wlh the Bank d all olher ierms and condii ons ol lhe Oedit Cad /
tucount Aqreemenl thal have noi bee n chanq ed o r mod ined by lhls agrce mern sha I remain ln nr I lorce and ettect. ll there s a conf cl betwee n lhe lems an d con d lions oi lhls
as it rlaies b ine senlces unless olheMise erpres y
evant &ms md condilions, $e terms and cond iions ot lhis ,4remert wi I prevail as
Agreemml and any olier
tr
hat tlle use o, ihe s€ohe by you willconsiituie your aqrcemenl io and acceplance oi ih€se lerms and conditons m well as )our acknowledqemenl ol the inherent
sks tn conduciinq any r€nection and usinq fie Services ovs t1e Allemale Bankinq Cllannels and you auihorize lhe Bank to lollowaci on your instructons over
You aqree
3
iele0hone/m0bile/in&mel ed/or olrer means under ihe Altemale Delivgry Channels sel out herein.
you agree lo pay att tees, cosls and charges as may be associaied w h tne use ol the SeNices d he Bank may p.escribe trom trme lo lime. You do hercbv aulhorte lhe
k 10 colleci, sel ofl, and/or adlusi alry such lees fom lhe acmunl or accounis you mainlain wih 1ie Bank.
.4
h orde. lo us $e services,
1
1
use oi above mentoned
AGNEEIIIEIiI
r
1.2
wth the
B
1 4
1
1
.4
I
2
you musl:
be ihe holder ol an ELigible Accounl or a persn auhorized to openie an Elilibh tucounl (as lhe case mav bo
apply 1o use the seruice in the prescnhed lomr and agrce io ihe lems and condilions sei oui herc ni
prccesr and
be reg slered wi$ the Bank 1o use lhe services and taking all necessary sleps lhat the &nk may advise you to compLeie 1ie regisiralion
ulat ons, ru es an d ihe
er
applicab
e
lavt6,
rcg
and
oh
p,
,,.counl
Ag
ree
menl
may
be
applicable)
cori
wiilr the iems and cond itions ot lhe Cred it Cad and
{as
.4.3
d
1.4.4
ci!
oolic es ol The
Bank L miied as may be tramed and nolilied lrom
1
me to lime.
5 Usar cuidance and addtlional tems and condilions on tre operalion oi lhe S€ruic€s is or may be available at ww.thecilybank.com The Bank may noir8 vou lrom lime 10
tme abod changes lhe usorguidance oflhe serylces
16 The k may, at lis sole is{ relion, LniDe the services oi e exlema sed ce pmviderh or agenvs and on h rms as requ red or nece$ary, n relat on to lls
I
Ban
suc
tlr
d
le
Bok sha be ediited to suspend or lefininaie ihe services and t0 vary ihe servms available trough the use of Alemab Banking channels or lhe operat ng hour 0i
nt brcach oi
any such service ai any iime at its sole and absolne discrelion wihoul asiq nlng any reason and wfiotn prejudice io any ol ts nq his ol aci on io r any artecede
your bohali.
thes6 terms and conditions by yo! Terminarion wiLl nor .fleci your liabi ily or oblrgaiions in respect ol lmlilctions p@esd by Ue Bank on
1.7 fte
2,
2.1
IIITEBPBETATIOIIS
suft wo
ls and oxor0ssion6 u.ed h this acroemolll nav€ padcular itrEDEtltlon! a3 lollows:
nreans the city Bank Lim ted and includes its successo6 in-nneresl and permiiled dsignees.
"we/Uv0u/8ank"
afld pemitled assiqnees
deposit,
tM
or olher accounis as delemined by the Bank lo be eligible to conduci
and in itr€ alsence oi such details any electmnic mail
amunl iou provid6d
TEnsclions
on lhe Accounl uslnq the Serv ces under the A temate Delivery Channel.
in conneclion wilh your use ol !r e &n k s sryices, or such other eleclro nlc
yofi use o, lhe Se ftices, as ]ie case nr ay be
m
ai
acco un1 wh ich
you may designale to the Eank lrcm li me to li me tor purposes o, recelving electonic mails n relalion to
2.5
3.
31
.Dsignated Mobite Number' means ihe mohlle number
spec fed by you on lhe subscrifion lom or upon regBiralion ior lhe service by such otrer means and in lhe
you may desionate lo lhe
absence o, such details, my mobi e number you provid€d in conneclion wilh iour use ol $e Bank's seruices, or such odrer molile number whlch
you
puqoses
as
the
case
nrav
be
in
rclalion
lo
use
ol
lhe
Sedices,
ol c0mmunicalions
&nk lrom lime lo iime lor
eSTATlirE
TS
ad€AUnTS
gnaled
staiemenls and aterts wielher snl lhrough eslatement and/or eAbn seruice or olher means of lBnsmission by the &nk l0 ihe designated emaiLaccounis or des
you
by
as
corsci
and
aulienlicate.
mobi e numher ior tne A.counl or credit card shall be accepted and upheld
ALt
seunly
3.3 Ea
ot emails dunng htemsi
hnsmissiM.
have the discrcr on trom tims to lime to modity, reslricl,
wifdmw, cancel, suspend or disco,fnue ihe eshlemert Service a.d/or eAlerl
Servrce w lhout qiving anv
rcason or prior nolice.
3.4
3.5
6
.,
4r
3
eshlRm ent
se
ry ce and eAlen seNice are avallable lo you provided
tar
you have appmpdale ini€rnel and ielecom
nlcali0n
snices
and eq u
p m
enl.
You shaLl keep su
cli
(
materc
lD
whlci
C.AI,L CEXIEN
Yor
h telates.
(PHO
E
BAl{rcIE)
ray 13. lhe rhole Ba1\rs senl(eslo
Enquiry card accounl balance, laal lrmMclions (in re almn 10 ihe card holde* @d account), et.
Bequ;t hr staiement bill paymenl, cheque book rcqu sllion/aclivalion, cofihcl debils update in relali0n 10 the
card bi I paymefit related lssua or paymenl, and
such other iype ol ca.d servlcss as lhe Bank may nom lime b nme lniroduce.
cad holde^
card accounl.
accolnl batarce, toan quatrm,lasl tENactons lin relation io lhe acdunl h.ld6^ a.cowlb), excknge aies, elc. lmnsler ,unds betueen mv oi lhe accounls
or b. atco,,a nouer. Reqren ro. shleme;l, bill paymenl, cheq!€ Dook rsquisrtod aclivatin, stop paymnt ol cheque in rc alion 10 lhe accounl holdeas
Jor,nl m ech ohor lvDes o, bank Fs or ,ftetimem seNrces s fiP Bek mav lron !m€ & tme itodrcs.
generat€d a omalicallv thrcugh
T0 embtc yoo to us tte Service,lhe Bank sna[ msist you 10 gonerale Telephony Pe6onal ldentiicalion Number ("IP|N'), which arc
Enoun;
oiiiG
4,2
m u
equipment used lor esiarement Seoice and sAhn Sed ce secure and shall prevent anyone else lrcm accesing any conlidert al iniormaiion
you shal idorm the Bank ol any chanqes ]n yofi emailaddross or any requesr lor disconlinuing ol lhe service. The Bank shall not be liab]e or respons ble u dala complion.
yary such niornalion ,rom t me lo li m€ and at any lime.
detay and/or hiercsplion ol ihe inlomanon so given and ih e &nk reseNes the riqht lo u pdate and
your
person's)
you.
puGuani
relerme onlx and shall nol be laken as conclosive ev dence oi lhe
is
ld
d
nol
any
olher
to ihe eAleri senices
Any inio.malion rcceived by
,iiii,.r
who B a pim ac.ount hotder wiih you, m lD a member o1ou shll, or b slmeoro qiving NBtan 0 on a seNice helpdesk or any other represeftanve oi the Bank. Wffout
saclins and/or ihe use olthe T?lN wilh or wilhoui your knowledge or conseni lor
prjudi;io $e oths ddss ot itr€se tems and mndilions, you shatt bo liable lor all
whatsc€ver purpose.
lr
tu
any cons€quences arising
0d oi the Bank's hilure io cafiy out
such inslruclions due to inad€quac,y o,lunds and/0r crudit tucilitim
4.4
ll as a result ol Tnnsaciion condu.ted using Phone Banklns Seruices, yor Accounr is overdnwn, you shallforfiwiih pay on demand io fie Bank all such sums wiihdnwn in
excoss ol avalable lunds logeiher wifi inlercsl at lhe pmiling raiE which ii€ &nk charqss on such overdown amounts
4.5
ln cmneclion wilh your
accdnt you acknowledqe that any ififormailon perlaining to your accounts n lEnsclions as reporied trrcugh 1ie Phone Bankinq Seruice may nol
always be completely up to dale m there may be lransaciions and/of inslruclions wlrich, wihnn limiling the generalily of the lorcqoing, have yel to be pmcessed by lhe
Bank, requirc venliaiion ol tre
k, or arc in progress. You agrse lhal he inlomaliofi perlaining 1o the Seryie shall nol use lor any purpose whalsoever be hken as
B
conclGive of you ecounl balece or tansaclion shlus.
4.6
You acknowledge ihat any iransaciion made thmugh ihe Plrone Eanking Seruice shajl be undertaken lirouqh an Adomalic Seruice Machine. ll you become aware oi any
nansaciion on any oi your ac.ounis ihal has nol been validly authslzed by you, you must nolify $e Bank as soon as reasonaDly pBctiBble.
4.7
4.8
All lnstlctions shall be irrevocahle, irevmible and unmndilional.
The Phon€ Sanklng Serv ces are prcvided lor your conuenience. Consequenty, tne Bank shall not be liable ior any emr, mishke or damage which may anso in connoclion
wilh the sefvices, lnlomaiion or evidence ro laiinq 10 lhe use of Phone Ban kinq seryices. You shall not raise such emr, m isiake o. damage as prool or evidence in b ng in g
a challenge or legal aciion aqainsl ihe
You nrevocably and unmndllional y agree that the Bank may al any ii me rcier to
,!u
410
Eank may cancel your nght io use
and you shall
5.
Bank
be
iable lor all
CITYTOUCH {DIGITAL
he
he
rccorded lnstuclion as evidence in the inEstigal on or legal
pued
ngs againsl you.
Phone Bankino Services ai any time without assigning any rcalon. Such cancellaton of rour nqht will n01 exiinguish or
iransclions unlil the
Bank has leflrinaled
fie
afie.l your
use of Phone Banking Seftices.
8Al'lKltlc)
whkh loms i.teg 61 part of these tnms and condilions, When you se lhe City,tokh (DlgiralBanklng)Sery.eryou mun ompywlth thelermsand.ondir on5and other
appli.ab e terms relating to your Account Banklng Servicet
Palty A(outs ard the tems of rhe CreiivDeblvch ge Cdd Aq@ment' By signlng the
sub(rpl on/Enolmenl Form and/or by usingthe ery (et it ii d(lared that you have read and tully undeui@d the terms and conditionsandeepttheeme.
ltid
{DigitalEanking)setokestolheDerlgiatedEmailAddc$unles}ouin(rudandauthon2etheBanktosendyourCitittuch(DlgitalEanking)Passwordtoabraicholyour
cholceforcolectionbyyouorsendtoyourmaiiingaddre$thrcughcou
er, acording to Bank! procedues and the dsk of noftre.eipt an ornon discloserofs&urity
Codestoanunauthozedthndpirtyshallbefulybomebyyou.Youdbinstructandauthozethe&nkro5endyourClt),touch(DigitalBanking)OnelmeP4sword
( OTP ) lo you Designaled Moblle Nu m ber, n rccorded n core banking system a5 per you innruction, relat n9 to any fund tGnsfs from your accounr.
5.3
SubjecltotheEanktprevailingt€htandconditonsgowmn9theuseoftheSeryi.esyouhercbyautho zeand instructthe Bankloa.ton any in5tructions received
through the use of Se.urhy Codes aM OTB in.luding bur not limited to the tEnsfer of funds (subj€d to limits a5 may b€ imposed by rhe Eank fbm time to rime) from
yout&counlG)withtheBank(whichyouateentilledlooperateonasilgleiignaiorybasis)lothethirdpartyecolntsnamedundsthehsding'BeneficiaryA@untsj
ab@e, an4 lo any acrcurt which you may designate from time lo time,lor this purpose
5.4
Wesinglyorjointlywillhaveautho
5.41
ln
uidn
the Bankt prcvailing
pueduB.
tytodotEnsactionthrclghCirytoucha5perrule&polkyoltheBank
caseofetailCASAorJO|NTa(ountboth mandateorseizingofsigratuEcan be changed upon dientwitten rcquestthough any Elanchand atone
qo&anch wlllinfom Citltouch authority rcgading requen of mandate or seizing of signaturc of the rcspective A<ouni.
5.4.2 ll,VesinglyorjolntlydohercbyundertakethalifanylraudormisconductoccurregardinqanyrransacrionthroughCitytouchinihar.arel/we,dohercby
unonditionally, absolutely and ircvocably declare and undedake thal l/w€ will under obligation in case of any loss/damaqe adses for slch tEnsaction,
l/we will bear all losses and expenses afd the Bank will not be Espo.sible u.der any circumstances whatsoever and transaction amount
int€resvchargekons will be repaidfromou.own sources.
5.43
binding upon and inurc to lhe beneft of the us (CA5A,/Citytou.h A/c Hold€r, and our respective legal
representativetsucctsoranda$i9n5.Th€seTermsandConditionsarenotforthebeneitofanyotherpelson,andnootherpersonshallhaveany
ght
These Terms and Conditions shall be
Againstthe Bank hereunder
5.4.4 Ihese Ierms and Condiiions shallbeon(lued in accordancewithandgovemed bythe lawsofBangladesh.
5.45
6,
6.1
SIUS
l/a{e shall.omp, with and be bound byallolherrclevant iniemalcncub6, policies, rules and regulations ofthe Bankinduding anyamendmenh made
therelo lrom time to time in order to comply with Anti'l,loney Launde nglawrAntiTerroristFinancinglawsandanyoth€rlawsorregulationsasmaybe
imported upon the Bank bythe Bangladesh Eankand/orotherconcerned authoities.
ALEAI
m
he Bank will use tre Especlive moblle phone opealo/s bn
sedice {SMS) to send
lhe lollowing wd*ing day afler lhe slElement has been genemted t0 ydr desiqmled mobite number.
For Push Sefllces,
fie ,inancial if,omaiion reai€d io
your Credii Card/A.count on
PIN as a message in the Designal€d Mobile Number and ihen sending tis mmsage 10 a prNdbed SMS shon code. You sMIl be solely rcsponslble lor pmper sate
cusiody and clnlrcl 0l your Passwod and d€signaled nr.bile number You musl not discloa. your Passnord io anyone €lse, indudino lo someone who is a joini iccount hotder
with you, or to a memher ol oul ilafi, 0r lo some.m givinq assislance 0n a servics helpd*k d dy oh€r rcprcsenhlive oi ihe Bank f$otn prejudice io f6 oger da6s
of nres tems and clndllions, you shall be llaDle for all tansactons anuor ihe use of fie P1N with or widtout your knowledge or conseflt fol whaEoever gLrrpose
+diqil
6,3
6.4
For
ilis service, requlff
SMS charges of
fie rspeclit€
Moblle Phone operalor witt arpty.
You are s.lely responsible lo ensurc lhe pocsession 0l the Mobile PtEna/Conneclion assiqnod 1D SlrS Banking Serviires to mainhin
ihdfte Cily Eank Lirnitorriilobile Phone operdio{ shallmi be ltsponsihte tor arry
Ciiy Bank Limit€d/Mobile Phone operalol
SeNice.lbu hercby aqrce
0n
6.5
lre parl
of
fte
SMS Bankng Service shall remain erleclive unlil
othe
dhrption
in SMS Bankjng
be advised in wribng by tlie Cardholde/A.uunt holdei whicn should rach the
he conndenlialily ol
Serice dm
8ok ai
1o
your
1
nancial
y technicat ,ailure
lsast one week before rhe
nen shbmenl is due.
6.6
You shall
data
6.7
inlm
@mptim,
he Eank ol ary choqs
delay dor
arry lnlomalion received by you pursuanl to
o, ihe mattels to
d my request l0r disconiinuing oi ih€ service, The Bank shall not be liauo or respomlble lor
given dtheB k@ €s lhe dght io updaie and mry such in,omaiion fom iime i0lime and ai any time.
serhB is lor you! (and not any off peroi5) reierence onty, and shall noi be taken as conctsivo evtdence
in your designated mobile numbs
inierceplim 0l lhe inlomaiion so
wtich il r€lales,
fe
SMS Bankinq
Z
UNUTYBIIIIAY
1,1
Payment amount must be 100% accul?b as
7.2
wil
fis dil y bill aM ias to be mads witlin 600 Fn ot xhat datc. In ca$ or any diflercnc€ tn paymenr, it wil nol be
and aill be mirnded upon confimraiion lron lle servicc pmvjder {vdrmur any rid( snd respotrSbitity on he BBnk).
EIIT
fiNfllGH CAII CEXII{
Lrs:l dab 0, pavment
be as pcr
7.3
ln cas€ ol any mechanicrl
dshlti
1.4
IIe
wil noi
Bank
ps he hll yo! ml6t che.{ & nbin fic advhs sth tor rurrro
AI{, tE &nk
0n
be rcsponsibte tor paymeni made
rotErcnce (phoe{opy).
nded
s
a paym€nt
wit, nol bs hold rcsro.sibts,
hough ATt altel disconn€cthn
of the concemod uflity seryica.
Ilre Bank siall not bs held respoffible tur dtsconneclion ot ihe ulitity seMcs tor any Eason hy the uuity aqeoc1,
8a.k is not ai age,n
or
$e ulility
s€rYice providet and
tre banl( neifisr guEn&€s $o
quarity or s€dice
o,fis ultrt
ssrvice
pBidels nor gi!€s any asurance br $6
pronler' Bank shal mt be a parly io any dislute beiwo€n tD dility s€rylcs poider and y!u. You Dy subscnbing and uring $€ sefttces do irevocally
indsmnit rre 8mk
ln ercrss, insulftioni, late n inconc{t paynent of $e sald bi,ts or any cons€qu€nce rheEof.
lrom any liahlllly
11
Tle Bank shall obtain $e accolli hol&is con$ni 0n payrnffl ot fisqu€s tor $e amouni ot Tl(
ho!s€, lfl
7.4
1.9
t\k
You sfiallensure
tul
b€come a ban ol
he accouni iolderB
The acco{nl
1 tac
,nd ano/e mceivsd hmugh &ngtadesh automat€d chsquo deadrq
rcspect account l.dldsrb communicaiion using he T?lN wil b€ treated as fnal iDst!.tjon.
hMer
th€rs arc
suffchd tuftb in he account for h€ plrpo.e t0 cary od $€ i€tephme 0r oher instuciiom and $s Ba,* sh.I noi be labte for any
d
and shan b€ paid inmediaeJy
hereby lrevocably and uncoodiuon ltyautEriz€s
fitr
demard
hs 8€nkb
iniees:t and o$sr ro€s and charges at the plEvajting raE.
aU chaQes rcra@ to CattC€nEr (mon6 8snklng) a. de@rnrined by$s Bank ton
iime L ljms bv &biting one ot accoufib ol he account hoEer 0r s€ndhg a blll l.. he sid lo $e accoont hotder wfo woutd be ltaue b maks tlo paym€nt wiiin ile so€clf€d
psiod tullure do so shall result in lni€rest beinq payrbls at he rat! sp€.lffod al tle poid in iims by $e Brrk fte seryicei shalt b€ wfdrswn if any chaEes remaln
t
unpald,witDuianynotietoteacmunthol&r Uo.wihonlne
8
k
rccover
inflnin!
any tiabitit or resDo.stbltty tor slch
witdntal
7.10
cooim who$or he lra^eclion
8.
8.1
has be€n
gicesed
o, not.
DlsqltrE8
Dlsb$€naiure0l$eSeoic6,n
of
$ls wEmnly,
wi$M
oral0r wdlten inloflnation oradrcr given by hs
and you may not rely 0n any such
limiladon, any
Ls
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