Scenic Scandinavia and its
Fjords
Unique
insider
experiences
Be My Guest
dining with
the locals
Surprise
Hidden
Treasures
sightseeing
www.trafalgar.com
Contents
3. The Trafalgar Difference
4. Promotions
5. Scenic Scandinavia and its Fjords Summer 2017
8. Terms & Conditions
Scenic Scandinavia and its Fjords - 16 Jun 2017 - Page 2 of 8
Your key to travelling like an insider
At Trafalgar, we open doors. We delve deep
into the destination and provide a unique
insider’s perspective on the people, places
and history you encounter. We show you
the unexpected, provide local expertise
and knowledge, and deliver unforgettable
experiences you won’t find anywhere but on
a Trafalgar guided holiday.
The Finest Travel Directors
We pride ourselves on having the finest
Travel Directors in the industry. These friendly
professionals have the inside knowledge to
do what the guidebooks can’t – they bring
destinations to life and create holiday experiences
you simply could not have on your own.
Magical Sightseeing
Sightseeing with Trafalgar is about much
more than simply seeing the sights. You’ll
see the hidden places only the locals
know about and experience the unique
traditions that shape the diverse cultures
from an insider’s perspective.
Delectable Dining
Enjoy outstanding included meals
featuring regional cuisine, including our
exclusive Be My Guest dining experiences
where you’ll be invited into family homes
or unique dining venues to mingle with
your hosts and sample delicious local
specialities for a real taste of local culture.
A Good Night’s Sleep
Whether in the city or countryside, Trafalgar’s guests stay in
accommodation in locations that perfectly complement each
itinerary. Our hotels are ideally located close to the city centre
or easily accessed using public transportation and our country
properties selected for their scenic locations.
Classic Favourites and Unique Experiences
As well as showing you the major sights and attractions you
would expect to see, we surprise you with Hidden Treasures
along the way. Our local insights enable us to take you down the
road less travelled – and you’ll find it’s paved with unique insider
experiences you’ll never forget.
Incredible Value
Travelling with Trafalgar not only assures you of a quality, hassle
free holiday; it also makes financial sense. Our buying power
means we can negotiate bigger discounts and pass these savings
on to you.
Share the fun with new friends
Visit our Trafalgar Online Community and meet people before you
travel, read posts from fellow travellers in our Online Forum and
register for My Community, your private travel group portal.
Scenic Scandinavia and its Fjords - 16 Jun 2017 - Page 3 of 8
Trafalgar gives you
a great deal more
We are committed to offering you real savings with these great-value offers!
Note: Not all discounts are applicable to all holidays and conditions apply.
Visit our website for full details.
BOOK EARLY - PAY NOW & SAVE
Enjoy big savings on early bookings!
Book and pay in full early and save
up to 10%. Visit www.trafalgar.com
and click on the ‘Offers’ tab for
more information on the Early
Payment Discount and other ways to
save!
FREQUENT TRAVELLER DISCOUNT
Guests who have previously
travelled with us are extended
membership into the Trafalgar
Travel Club and also receive a credit
worth 5% off the land-only portion
of their next Trafalgar trip. This offer
is valid for five years after your last
trip.
2ND HOLIDAY DISCOUNT
Book two Trafalgar holidays, each
7 days or longer for a reduction of
2.5% off the land-only portion of the
holiday with the shortest duration.
Take three holidays and save on
two.
YOUNG TRAVELLER (5-17)
Share your holiday memories with
your family and take advantage of a
discount of up to 10% on the landonly portion of your holiday. Young
travellers must be under the age of
18 years on the departure date and
MUST be accompanied by an adult.
TRAVEL WITH FRIENDS AND FAMILY
Travel with friends and save
money. If a group of 5-8 people
travel together, a discount of 5%
per person applies to the landonly portion of your holiday.
If 9 or more people travel together,
we offer attractive group discounts
based on the number of people
travelling.
GUARANTEED ROOM SHARE
When travelling alone, we
understand that some guests do
not want to incur the expense of
single room supplements, so on
most of our itineraries we offer room
sharing. We will accommodate you
with a fellow traveller of the same
gender on a “two-bedded” basis.
TRIPLE ROOM REDUCTION
Travel with three people sharing one
room and each of you will receive
a discount off the land only portion
of your holiday price on selected
holidays. The triple room reduction
varies per itinerary.
Scenic Scandinavia and its Fjords - 16 Jun 2017 - Page 4 of 8
Scenic Scandinavia and its Fjords
Summer 2017
14 days
Beyond the deep fjords, glaciers and islands that dot the
Scandinavian coastline are distinctly different cultures that
will make your visit to Norway, Sweden and Denmark a
fascinating journey of discovery. Celebrate elegant and
historic architecture, extreme natural beauty and the heritage
of the Vikings as you travel from Copenhagen to Odense,
Stavangar to Stockholm, with breathtaking views in between.
You will visit
Denmark , Norway , Sweden
Highlights
Dining Highlights
* 13 full Scandinavian breakfasts.
* 8 dinners (including Be My Guest).
First class travel Highlights
* Luxury air-conditioned coach with WiFi in most countries or alternative transportation (such as rail journeys)
* Hand-picked 4 and 5 star accommodation
* Hand-picked Insider Experiences
* Optional Experiences and free time
* All porterage and restaurant gratuities
* Must-see sightseeing and surprise extras
* An expert Travel Director and separate Driver
* All hotel tips, charges and local taxes
* VIP entry to many sights
* Audio Headsets for flexible sightseeing
* Ferry from Denmark to Norway.
* Ferry across the Boknafjord.
* Ferry across the Sognefjord.
* Train journey on the famous Flam Railway.
Sightseeing Highlights
* City tour in Copenhagen, Oslo and Stockholm
* Orientation of Bergen
* Visit Odense where Hans Christian Anderson was born, Stavanger, the Sognefjord, Geiranger, the Stave Chuch at Lom,
the Olympic town of Lillehammer, Hamar, Vigeland Sculpture Park in Oslo and Stockholm's City Hall
* View The Little Mermaid in Copenhagen, Haakon's Hall in Bergen, the Geirangerfjord and Oslo's Royal Palace
Scenic Scandinavia and its Fjords - 16 Jun 2017 - Page 5 of 8
Itinerary
Day 1 Arrive Copenhagen (2 Nights)
Welcome to Copenhagen. Unwind after check-in or spend time exploring Scandinavia's liveliest city. Enjoy an evening
drive - the perfect introduction to Copenhagen, followed by a Welcome Reception to get to know your Travel Director and
travelling companions.Welcome Reception
Day 2 Copenhagen Sightseeing
Your Local Specialist takes you on a fascinating sightseeing and walking tour in the vicinity of the Amalienborg Palace
- an elegant quarter featuring 18th century buildings. In Copenhagen's historic centre, view the 17th century Stock
Exchange, the Christiansborg Palace and the Neo-Classical Cathedral. View the Little Mermaid - the statue inspired by
Hans Christian Andersen's sad fairytale - sitting on a rock in the harbour. Later perhaps enjoy a canal cruise with stunning
city views.Scandinavian Breakfast
Day 3 Copenhagen – Odense – Randers
Cross the bridge to the Island of Funen and the town of Odense, Hans Christian Andersen's birthplace. Continue across
the Jutland Peninsula en route to Randers for an overnight stay.Scandinavian Breakfast
Day 4 Randers – Stavanger
Sail from Hirsthals across the Skagerrak to the port of Kristiansand in Norway. Enjoy a scenic drive by fjords and lakes to
Stavanger, Norway's third city and one of the oldest.Scandinavian Breakfast, Dinner
Day 5 Stavanger – Bergen (2 Nights)
Your journey is spectacular as you island-hop from Stavanger, sailing across fjords and passing islands along this
impressive coastline. Arrive later in Bergen and experience the history of this picturesque city on your orientation tour.
See the 13th century Haakon's Hall and the bustling fish market. This evening enjoy a delicious Be My Guest dinner of
Norwegian specialities.Scandinavian Breakfast, Be My Guest Dining
Day 6 Bergen
Explore Norway's most naturally beautiful city during your free day and consider a morning Optional Experience to the
tiny village of Telavag and learn about its powerful Second World War history.Scandinavian Breakfast
Day 7 Bergen – Flåm Railway – Sognefjord (Leikanger)
From the ski resort of Voss take a train journey that ascends to nearly 3,000 feet above sea level. Admire the scenery
and ride on the famous Flam railway for a Cultural Insight into one of the most exciting train journeys in the world.
Appreciate breathtaking views of mountains and waterfalls, then cross the magnificent waters of Sognefjord to your hotel
in Leikanger.Scandinavian Breakfast, Dinner
Day 8 Sognefjord (Leikanger) – Geiranger (2 Nights)
Follow the spectacular Sognefjord through incredible glacier country. Enjoy wonderful views of Geirangerfjord as you
descend to Geiranger village.Scandinavian Breakfast, Dinner
Day 9 Geiranger
Spend the day surrounded by amazing scenery, relaxing and breathing clear mountain air. Perhaps take an Optional
Experience along the Trolls' Road and see Norways most famous mountain road, past tumbling cascades and fertile
valleys.Scandinavian Breakfast, Dinner
Day 10 Geiranger – Lom – Lillehammer
A scenic drive from Geiranger brings you to Ottadalen to visit the traditional Stave Church at Lom. Continue through the
Gudbrandsdalen Valley, the inspiration for Ibsen's 'Peer Gynt'. Arrive in Lillehammer, host to the 1994 Winter Olympics.
Before dinner at the hotel, consider a walk along Storgata or visit the open-air museum at Maihaugan.Scandinavian
Breakfast, Dinner
Day 11 Lillehammer – Hamar – Oslo
View the unusual Olympic ice rink beside the lake at Hamar. In Oslo, your Local Specialist takes you on a sightseeing tour
which includes views of the medieval fortress of Akershus, the Opera and the Royal Palace, finishing with a visit to the
Vigeland Sculpture Park. Spend the rest of the day relaxing, shopping for unique souvenirs or perhaps visit the Fram Polar
Ship Museum and Viking Ship Museum.Scandinavian Breakfast
Scenic Scandinavia and its Fjords - 16 Jun 2017 - Page 6 of 8
Day 12 Oslo – Stockholm (2 Nights)
Cross the border into Sweden and continue via Karlstad on Lake Vänern. Pass Örebro to the island-ringed
capital of Stockholm for your two-night stay.Scandinavian Breakfast
Day 13 Stockholm Sightseeing
Admire this charming city during your sightseeing tour with a Local Specialist. View the medieval Storkyrkan, Riddarholm
Church and the Royal Palace. Explore the waterside City Hall where Nobel Prize banquets are held. Spend time later
shopping in fashionable stores or consider an Optional Experience. Tonight celebrate with your fellow travellers at a
Farewell Dinner.Scandinavian Breakfast, Farewell Dinner
Day 14 Depart Stockholm
Say goodbye to Scandinavia as your memorable holiday draws to a close. Airport transfers are available. Conditions
apply.Scandinavian Breakfast
Available Departures
Departs
18 Jun 2017
22 Jun 2017
25 Jun 2017
29 Jun 2017
02 Jul 2017
06 Jul 2017
09 Jul 2017
13 Jul 2017
16 Jul 2017
20 Jul 2017
23 Jul 2017
27 Jul 2017
30 Jul 2017
03 Aug 2017
06 Aug 2017
10 Aug 2017
13 Aug 2017
17 Aug 2017
20 Aug 2017
24 Aug 2017
27 Aug 2017
31 Aug 2017
03 Sep 2017
10 Sep 2017
17 Sep 2017
24 Sep 2017
01 Oct 2017
Returns
01 Jul 2017
05 Jul 2017
08 Jul 2017
12 Jul 2017
15 Jul 2017
19 Jul 2017
22 Jul 2017
26 Jul 2017
29 Jul 2017
02 Aug 2017
05 Aug 2017
09 Aug 2017
12 Aug 2017
16 Aug 2017
19 Aug 2017
23 Aug 2017
26 Aug 2017
30 Aug 2017
02 Sep 2017
06 Sep 2017
09 Sep 2017
13 Sep 2017
16 Sep 2017
23 Sep 2017
30 Sep 2017
07 Oct 2017
14 Oct 2017
Twin Land Only
£2875.00
£2875.00
£2875.00
£2875.00
£2795.00
£2795.00
£2795.00
£2795.00
£2795.00
£2795.00
£2795.00
£2795.00
£2795.00
£2795.00
£2795.00
£2795.00
£2795.00
£2795.00
£2795.00
£2795.00
£2795.00
£2875.00
£2875.00
£2875.00
£2875.00
£2875.00
£2775.00
Single Land Only
£3555.00
£3555.00
£3555.00
£3555.00
£3475.00
£3475.00
£3475.00
£3475.00
£3475.00
£3135.00
£3475.00
£3475.00
£3475.00
£3475.00
£3475.00
£3475.00
£3475.00
£3475.00
£3475.00
£3475.00
£3475.00
£3555.00
£3555.00
£3555.00
£3555.00
£3555.00
£3115.00
Scenic Scandinavia and its Fjords - 16 Jun 2017 - Page 7 of 8
BOOKING CONDITIONS
AND OTHER IMPORTANT INFORMATION
WHAT'S INCLUDED IN THE TOUR PRICE
Inter-city travel: By private motorcoach, trains and ferries (see itineraries).
Motorcoach Travelling: By air-conditioned/air-ventilated luxury motorcoaches with reclining seats and onboard restroom facilities.
Please note that on some regional tours, motorcoaches without toilet facilities are used. In the Middle East, Morocco and South Africa,
air-conditioned motorcoaches (or minibuses in Israel & mini/midi coaches South Africa) without toilet facilities are used. South African
holidays operate in either a Volkswagen T5 Combi, Toyota Quantum, Mercedes Sprinter or Volare Mini Coach. In the event that there
are 15 passengers or fewer in South America (10 passengers or fewer in Australia & New Zealand) travelling on an guided departure,
Trafalgar reserves the right to operate this departure on an individual basis with private transfers and individual arrangements; these
smaller coaches may feature air-conditioning and reclining seats, but no restroom facilities on board. If due to circumstances beyond our
control coaches are used otherwise than as advertised, a refund of £10 per person will be made.
Air transportation: Is only included in the total price where indicated on each specific tour price panel and First Class Travel Highlights.
Hotel accommodation: Prices are per person and based on two persons sharing a twin-bedded room with private bath or shower.
When booking triple rooms, please note that the third bed may be a ‘roll-away’ bed which will limit space in the room. Availability of triple
rooms is limited and in some hotels may consist of a double bed with a ‘roll-away’ bed. In North America, triple/quad occupancy is based
upon three or four people sharing one room with existing bedding arrangements (usually two beds) and does not include the cost of any
additional bed or ‘roll-away’. Quad occupancy is not available for four adults sharing. Please also note that availability of triple rooms is
limited. In North America, most hotels are now 100% smoke-free. This smoke-free policy includes all guest rooms, restaurants, lounges,
meeting rooms, public spaces, and employee work areas. Smoking in a non-smoking room will result in a fine of up to US$350 per room.
Substitute hotels may be used at certain times and will be of similar standard and location whenever possible (see Itinerary variations
below). There are a limited number of twin-shared rooms available with our Guaranteed Room Share Service. Passengers who are
members of Hotel Frequent Traveller programmes are not entitled to earn points with any of the hotels featured on a Trafalgar tour.
Cruises: Per person prices are based on two persons sharing a cabin with two berths, private shower and toilet. A limited number of
single cabins are available at extra cost. For Alaska cruises, triple and quad occupancy is based upon request. On Nile cruises, triple rooms
are not available.
North American cruises:A hotel service charge of US$11 per passenger is automatically added to each passenger's shipboard account
on a daily basis. If the service exceeds or fails to meet your expectations, you are free to adjust this amount at the end of the cruise.
Cruise Line Immigration Questionnaire: These mandatory forms are available online with your cruise company and must be completed
online no less than 30 days prior to your departure.
Shore Excursions: To make your holiday even more memorable, cruise lines offer an extension programme of optional shore excursions.
Confirmed passengers may confirm shore excursion requests online in advance of sailing.
“Oceanview stateroom” is a cabin which features either a porthole or a window as opposed to an “Inside Stateroom”. Cabin assignment
is solely controlled by the cruise lines and Trafalgar has no control over the assignment of cabins.
Ships' Registry: Holland America Line: ms Zuiderdam, ms Volendam, ms Statendam, ms Zaandam: The Netherlands.
Travel Director: Guided holidays are conducted in English only by a professional multi-lingual Travel Director (English only in Australia,
New Zealand & North America). For South Africa, please note that at times we operate our holidays with local guides.
Meals: In-flight meals and snacks are served according to airline policy. Continental or buffet breakfast is served on all tours except in
Ireland and provincial Britain (not including London) where full national-style breakfasts are served. In North America, full American
breakfast is served unless otherwise indicated. Dinners are included as detailed on itineraries. All meals are included on cruises.
Sightseeing: Guided visits and entrance fees to places of interest visited as detailed on each itinerary with an English-speaking guide
where necessary.
Transfers: Between airports, hotels, railway stations and piers where indicated on the tour itinerary. There will be no refund for unused
or missed airport transfers. Please see page 215 for details.
Porterage & luggage allowance:Baggage handling for one suitcase per person on tour, at hotels, is included in the tour price. Due
to limited coach capacity, this single bag should have dimensions not exceeding 30”x18”x10” (76x46x25cm) and weight not
exceeding 50 lbs (23kg). Charges will be levied in the event that these limits are exceeded. It cannot be guaranteed that more than
one suitcase will be carried. Hand luggage should be one piece per person and should be limited in size (not exceeding 30x28x14cm
or 12”x11”x6”) so as to fit under your coach seat or in the small overhead shelf. These are the responsibility of each tour member and
should be taken onto the motorcoach with you. Please note that luggage with telescopic handles and wheels will not fit in the
overhead compartments and can therefore not be accepted as carry-on luggage for safety reasons.
Porterage at train stations is included on certain tours, please refer to individual itinerary pages to see if it is included or not. Trafalgar will
not accept liability for any loss or damage to baggage or any of the passenger's belongings. Passengers should report any lost items to
the Travel Director, who will assist in completing a lost/damaged property form that can be used for any insurance claim in this matter.
However, Trafalgar cannot assist in locating any lost items once the passenger has returned home.
Airlines & luggage:Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage,
including the first checked bag. Please check with your airline(s) directly for baggage regulations and related fees. Trafalgar is not
responsible for additional fees imposed by air carriers regarding baggage. Note that if taking the Galapagos Islands Extension (pages
76-77), there is a luggage weight restriction of 20kg (44lbs).
Tips: All tips are included for services on tour provided by dining-room waiters, chambermaids and porters at hotels and docks. All tips/
gratuities are included on board the Rocky Mountaineer and VIA Rail's The Canadian train.
WHAT'S NOT INCLUDED IN THE TOUR PRICE
Passport and visa fees; airline fees for checked and/or excess baggage; insurances of all kinds; hotel service charge on North American
cruises; tips to Travel Directors, motorcoach drivers, local city guides and cruise staff; gratuities on ferries, trains and cruise ships; porterage
at train stations; laundry; phone calls; minibar; beverages; meals not detailed in the itinerary; optional excursions; and all items of a
personal nature. The tour price also does not cover costs and expenses, including the return to your home, if you leave the tour at your
own volition or due to illness, or as a consequence of official action by the government of any country visited.
Hawaii Baggage Handling Fee: Please note that Hawaiian Airlines is charging a baggage handling fee on each inter-island flight
included in your tour. This additional cost is not covered in the tour price and is the responsibility of the guest. The approximate cost is
US$17 for the first suitcase. Depending on your Hawaii tour selection, the total fee may be approximately US$34 per person. Note these
prices are subject to change per airline baggage policy. Once you have joined the tour, the Travel Director will collect these fees and can
assist you with your questions.
Additional cruise fees: These compulsory charges are levied by the cruise lines and comprise of non-discountable/non-commissionable
fees plus government fees and taxes; these may include any and all fee charges and taxes imposed by US and/or foreign governmental
authorities, including custom fees, head taxes, inspection fees, harbour maintenance fees and internal revenue service fees. Government
fees and taxes are subject to change without notice and will apply irrespective of your booking payment status. These additional fees
and charges are listed in the date and price panel of each applicable tour itinerary.
RESERVATIONS AND PAYMENT
TOUR ONLY
Deposit Final Payment
£75 per person per tour (non-refundable) At least 45 days prior to departure*
HOLIDAYS WITH GALAPAGOS ISLANDS
Deposit Final Payment
£140 per person per tour (non-refundable) At least 65 days prior to departure*
RIVER CRUISES
Deposit Final Payment
£140° per person per tour (non-refundable) At least 90 days prior to departure*
°£75 per person for China NORTH AMERICA TOUR & TRAIN†
Deposit Final Payment
£75 per person per tour (non-refundable) At least 50 days prior to departure*
NORTH AMERICA TOUR & CRUISE TOURS
Deposit Final Payment
£195 per person per tour (non-refundable) At least 80 days prior to departure*
1. Your land reservation will be confirmed on receipt of a non-refundable, non-transferable deposit, which is required within 7 days
of booking (except on some departures where space is limited and your deposit may be required sooner. You will be advised at time of
booking.) Your reservation will automatically be cancelled if the deposit is not received within the specified period.
2. Trafalgar reserves the right to cancel the reservation and impose cancellation charges should payments not be received within the
above specified periods.
3. If you book an itinerary with included flights, you will be contracted with Trafalgar Tours Ltd, who hold ATOL no. 10148, and any money
paid to a travel agent, where land tour arrangements and a flight are booked together, is at all times held by the travel agent on behalf
of Trafalgar Tours Ltd. Payment for these flights must be made in full within 7 days of booking or unless specified. These flights are nonrefundable, non-transferrable and are subject to the airlines fares and conditions.
4. Any special meal requirements need to be advised at time of booking and will be made on a request basis only. Trafalgar cannot
guarantee special meal requests nor will it assume any responsibility or liability if passengers' special meal requests are not fulfilled.
5. At the time of going to press, we are unable to be specific on the airline carriers and the type of aircraft that they will use for internal
flights.
TRAVEL DOCUMENTS
Travel documents, including any air tickets and instructions on how to join your tour, will be sent to you approximately 21 days prior to
departure (providing full payment has been received).
Inter-Island Flights on Hawaii tours: Hawaii tours include all inter-island airfares, air-related charges and taxes as of March 15, 2011.
These included flights are outlined in each Hawaii tour price panel. Before any payment on any Hawaii programme can be accepted,
Trafalgar must receive guests' written consent acknowledging and accepting the responsibility for additional payment should interisland airfares increase. Please be advised that due to the Transportation Security Administration's (TSA) Secure Flight rules, airlines in
Hawaii must collect required information from guests. Guests travelling on inter-island flights must provide their full name (as appears on
their passport), date of birth and gender. For more information regarding TSA's Secure Flight rules, please visit www.tsa.gov. Incomplete
or inaccurate information may result in additional charges payable direct to the airline or in worst-case scenario, be denied boarding.
BOOKING CHANGES, CANCELLATIONS AND REFUNDS
Booking changes: A fee of £15 per person (per change) will be charged for any revision or alteration made to a reservation after the
booking is confirmed unless the change increases the value of the booking. A change of tour date or tour itinerary within 45 days (50
days for North American Tour & Train tours, 80 days for North American Tour & Cruise combinations, 90 days for River Cruises) prior to
departure will be treated as a cancellation, and normal cancellation fees will apply except when the change is to an earlier tour departure
of equivalent or greater value, in which case a £15 per person amendment fee will be charged.
Cancellations: Notice of cancellation must be made in writing either directly to Trafalgar or through your Travel Agent. The following
cancellation charges will apply if cancellation is notified:
COACH TOURS (LAND ONLY INCLUDING COSTA RICA AND MEXICO)
No. of days prior to tour departure* Cancellation fee p.p. as % of total tour price
Over 45 days £75 non-refundable deposit
45 - 22 days 25%
21 - 8 days 30%
7 - 1 days 50%
Day of departure/no show 100%
TOUR WITH LOUIS CRUISE
No. of days prior to tour departure* Cancellation fee p.p. as % of total tour price
Over 45 days £75 non-refundable deposit
45 - 22 days 25%
21 - 8 days 30%
7 - 1 days 50%
Day of departure/no show 100%
RIVER CRUISES & CHINA
No. of days prior to tour departure* Cancellation fee p.p. as % of total tour price
Over 90 days £140 non-refundable deposit°
90 - 60 days 35%
59 - 30 days 500%
29 days or less 100%
°£75 non-refundable deposit for China
TOUR & TRAIN† & ALASKA (NORTH AMERICA)
No. of days prior to tour departure* Cancellation fee p.p. as % of total tour price
Over 50 days £75 non-refundable deposit
50 - 35 days 35%
34 - 20 days 50%
19 - 8 days 75%
7 days or less 100%
TOUR & CRUISE (NORTH AMERICA)
No. of days prior to tour departure* Cancellation fee p.p. as % of total tour price
Over 80 days £195 non-refundable deposit
80 - 46 days 35%
45 - 16 days 50%
15 - 8 days 75%
7 days or less 100%
TOUR ONLY (SOUTH AND CENTRAL AMERICA)
No. of days prior to tour departure* Cancellation fee p.p. as % of total tour price
Over 45 days £75 non-refundable deposit
45 - 31 days 30%
30 - 8 days 50%
7 - 1 days 75%
Day of departure/no show 100%
Tours including a Galapagos Cruise: Cancellation fees and final payment for the tours with the Galapaos Cruise extension:
GALAPAGOS ISLANDS
No. of days prior to tour departure* Cancellation fee p.p. as % of total tour price
Over 65 days £75 non-refundable deposit
65 - 45 days 50%
44 - 31 days 70%
30 - 16 days 80%
15 days or less 100%
* Please note: The departure date constitutes the date indicated on Trafalgar's confirmation. If you do not join the tour on the departure
day, cancellation fees will be 100%.
† Applies to tours featuring the Rocky Mountaineer, VIA Rail's The Canadian and the Copper Canyon's El Chepe trains.
Extra night hotel accommodation that is cancelled within 14 days of the booked date will incur a 100% cancellation fee; outside 14
days the following fees will be charged:
Over 45 days £15 per person
45 - 22 days 25%
21 - 15 days 30%
Above mentioned cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent.
AIRLINE ARRANGEMENTS
These cancellation charges apply for airline arrangements made by Trafalgar:
Before airline ticket is issued: £30 per person fee.
After airline ticket is issued: £45 per person fee in addition to any airline-imposed penalties, which may be up to the full value of the ticket.
Airline availability: Seats are limited and may not be available on every flight. The alternative air schedules may be offered, which
may include connecting flights, alternate gateways or more expensive booking categories. The actual airfare will be quoted at the time
of booking and is subject to availability.
REFUNDS ADN PENALTIES
Illness or absenteeism: If you withdraw from a tour after it has started for reasons of illness, you must obtain a medical certificate in
support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to, missed
meals or sightseeing. Trafalgar makes no representation or guarantees concerning reimbursements of funds paid by you under any
insurance claim.
Airline seating assignments: Passengers may contact the airline and arrange their seat assignments directly with the carrier. Seats can
also be requested through Trafalgar Reservations, however, preferred seating arrangements may not always be available. Additionally,
some carriers may restrict their seat assignments to 24 hours prior to departure. Seat assignments are solely under the carriers' control.
Airfares: If a promotional airfare contained in this brochure is broken or extended for any reason, an additional cost may be incurred.
Airfares are subject to change at any time. Changes to flight itineraries and name changes may result in penalties charged by Trafalgar
and/or the airline concerned being passed on to the passenger.
Trafalgar cannot be responsible for any flight delays or airline schedule changes. Most airline tickets will be issued as electronic tickets.
Refunds for cancelled electronic tickets will be processed upon receipt of returned tour documents.
GENERAL INFORMATION AND CONDITIONS
Tour prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as at 18 August 2011. Should these change,
the price of your holiday may increase. No fuel or currency surcharges will be made (land tours only, does not apply to cruise or air prices)
once full deposit payment on your booking is received. This does not apply to any taxes, charges or levies imposed by any government
or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced. All prices are in Pound Sterling unless
otherwise specified.
Where holiday prices are surcharged, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums
and any amendment charges. Only amounts in excess of this 2% will be surcharged, but where a surcharge is payable, there will be an
administration charge of 50p per person, together with the amount to cover the agent's commission. If this means paying more than
10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid, except for any premium paid
to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so
within 14 days from the issue date printed on the invoice.
Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund
due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent
changes have no impact on the price of your travel due to contractual and other protection in place.
Tour participation: On all guided holidays children 5 years or younger are not eligible on coach tours. Children under 18 years of age
must be accompanied by an adult. For South Africa tours the minimum age is 8 years old with the exception of the Three County Wildlife
and Waves Safari where the minimum age is 12 years old and An African Adventure where the minmum age is 5 years old. Trafalgar
strives to provide a safe, enjoyable and memorable travel experience for all passengers. Trafalgar welcomes passengers with special
needs or disabilities. However, please note the following:
• Passengers are required to advise Trafalgar, in advance, of any physical, medical or other special needs that require accommodating.
• All guests must ensure they are medically and physically fit for travel. Trafalgar may impose safety requirements necessary for the safe
operation of the tour. Trafalgar may also exclude an individual from participating in a tour or an activity if that individual's participation
poses a direct threat to health or safety.
• Trafalgar does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal
nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance
must accompany any passenger who requires services of a personal nature.
• Trafalgar does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger's
expense. Trafalgar is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or
for the quality of the care or services received.
Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps
and locations which may not be easily accessible or accessible by wheelchair. During the tour, Trafalgar may make arrangements with
carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which Trafalgar
has no control. Accommodation on international tours may differ from those in the UK. Trafalgar cannot guarantee disability access or
accommodation for passengers travelling on international tours.
Trafalgar may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to
comply with Trafalgar's terms and conditions. Trafalgar is not responsible for any costs incurred in the event a passenger is removed from
a tour. Passengers agree not to hold Trafalgar or any of its related entities liable for any actions taken under these terms and conditions.
Young traveller 5-17 discount: The young traveller must be under 18 years of age (for North America Tour & Train and Mexico tours,
the young traveller must be under the age of 13. For Alaska tours, the young traveller must be under the age of 12) on the tour departure
date, and must be accompanied by an adult, sharing a twin room. The young traveller must be the specified age at the time of travel to
be eligible for this discount and is limited to one young traveller discount per room. In North America and South America, limit of up to
2 young travellers (3 on North America Family Experiences) per room. In Europe, a limit of one young travellers (2 on Europe's Family
Experiences) per room. This discount cannot be combined with our Travel With Family and Friends discount. See page 18-19.
Itinerary variations and London Olympics 2012: Trafalgar constantly strives to improve tour itineraries and features. If such
improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary
itineraries and to substitute hotels. At certain peak periods duplicate departures may operate, and sometimes in reverse order, in which
case hotels may vary from those stated on the itinerary pages. London Olympics 2012, Trade fairs (e.g. Amsterdam IBC Congress) or other
events (e.g. Venice Film Festival on Lido) occasionally cause changes from scheduled hotels. In these and in other cases substitute hotels
may be used and will be of a similar standard and location whenever possible.
On tours that include cruises, the ship may be changed due to operational reasons. Ports of call on Mediterranean cruises may be subject
to alterations if weather conditions do not permit docking.
On locally-hosted tours, sightseeing and other services may occasionally be provided by third parties, in which case transportation and
itineraries may vary.
Departures in early/late season are potentially operated in cool weather conditions. As a result, slight itinerary variations may occur,
and certain activities may not be available due to seasonality or weather conditions. If your tour enjoyment may be diminished by such
limitations, please check with your Travel Agent before making your reservation.
Trafalgar's ‘Be My Guest’ experiences are unique and take place in singular exclusive locations. In the unlikely event that our local hosts
are unable to welcome Trafalgar guests, Trafalgar will attempt to find an alternate experience or a highlight meal will be provided in
place of the ‘Be My Guest’ experience.
Holidays & Changes: During local or national holidays abroad, certain facilities such as museums, sightseeing tours and shopping may
be limited. In such instances, and whenever possible, slight itinerary changes are made by Trafalgar to minimize inconvenience to our
passengers. If, however, you feel your enjoyment might be diminished by such limitations, please check with the respective national
tourist office before selecting a specific departure. Similarly, holidays, closing days and other circumstances may necessitate a change of
the day of the week for scheduled sightseeing or other activities.
Extended stays: If you have arranged extra night accommodation with us at a destination before or after your tour, please understand
your stay will be at your sole expense, as is the transfer from or to the airport.
For your comfort: Trafalgar operates a daily seat rotation system and seats on coaches cannot be booked. Also a strict non-smoking
policy onboard motorcoaches applies but regular comfort stops are made on travelling days.
Tour cancellation: Trafalgar reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements
or circumstances beyond its control. Trafalgar will, whenever possible, offer an alternative tour of similar standard. If there is a difference
in cost, it will be at the passengers' expense. If an alternative tour is not accepted by the tour participant within operating deadlines, we
will refund all monies paid to Trafalgar and will be under no further obligation or liability. Trafaglar is not responsible for any additional
costs/penalties incurred, ontravel arrangements and air tickets purchased separately from the ‘Air and Land’ inclusive package.
Trafalgar is not responsible for any other travel arrangements affected due to our cancellations including air tickets purchased
separately from the air-inclusive booking.
Travel insurance: Trafalgar recommends that all passengers purchase comprehensive travel insurance. Some countries have a
requirement for foreign visitors to have valid medical insurance on entry. Trafalgar cannot be held responsible if a passenger is denied
entry for being unable to provide details to the authorities of such insurance.
RESPONSIBILITIES
Trafalgar Tours Limited, the Tour Operator, is responsible for the following duties:
1. The Operator shall be responsible to the passenger for supplying the services and accommodations described in this brochure, except
where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond
the control of the Operator. In such circumstances, the Operator will do its best to supply comparable services, accommodations and
itineraries and there shall be no refund in this connection.
2. This brochure represents the entire agreement between the passenger and the above mentioned Operator.
3. In the absence of their own negligence, neither the Operator nor their agents or co-operating organisations shall be responsible for
any cancellations or for acts of any other service providers concerned, diversions or substitution of equipment of any act, variations,
postponements, omission or default whatsoever by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other
persons providing any of the services and accommodations to passengers including any results thereof, such as changes in services,
accommodations or facilities necessitated by same. Nor shall they be liable for any loss or damage to baggage or property, or for injury,
illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default
or negligence of any person not their direct employee or under their exclusive control, including any act, error, omission, default, or
negligence of any country, government or governmental authority, officer or employee. All baggage and personal effects are at all
times and in all circumstances at the risk of the passenger. Baggage insurance is recommended. The carriers, accommodation and other
suppliers providing services are independent contractors and are not agents, employees, servants or joint venturers of the operator or
their affiliates. All certificates and other travel documents for services issued by the operator are subject to the terms and conditions
specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to
the Carrier's Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon requests. The
Operator is not responsible for any criminal conduct by third parties.
4. Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the Operator nor their agents or co-operating
organisations or service providers concerned will be liable for any injury, illness or death or for any loss or damages or claims whatsoever
arising from any accident or incident, if the safety belt is not being worn at the time of such accident or incident.
5. Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are
not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by
us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services.
International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol)
in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the
Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these
conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage.
6. Should you or any member of your party suffer illness, personal injury or death through any misadventure arising out of an activity
which does not form part of any excursion sold through us, we shall, subject to our reasonable discretion, offer you every assistance we
can. Where, with our prior agreement, legal action is undertaken, initial costs associated therewith shall be met by us, always provided
that such assistance is requested within 90 days from the date of any such misadventure. This includes advice, guidance and initial
financial assistance where appropriate, up to the limit of £5,000 per booking. This service is provided by a legal expenses insurance
policy. Should any payment be made to you or any member of your party by us in any of these circumstances, we reserve the right to
claim in your place against the party responsible. This means that you must agree to assign that part of your rights to us and we will
be subrogated to those rights.
7. All matters arising are subject to English law.
8. Every effort is made to ensure brochure accuracy at the time of going to press; however Trafalgar cannot be held responsible for printing
or typographical errors, or errors arising from unforeseen circumstances.
9. Enrolment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth
in this brochure which cannot be varied except in writing by an officer of the Company.
10. Arbitration of Disputes: Disputes arising out of or in connection with this contract which cannot be amicably settled, may, (if the
customer so wishes) be referred to arbitration under a Special Scheme which, though devised by arrangement with the Association of
British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators.
The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents
alone with restricted liability on the customer in respect of costs. The Scheme does not apply to claims for an amount greater than £5,000
per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely or mainly in respect of physical
injury or illness. The rules of the Scheme provide that the application for arbitration must be made within nine months of the return from
the holiday, but in special circumstances it may still be offered outside this period.
OTHER CONDITIONS
It is your responsibility to comply with the terms, conditions or requirements of any service provider, or any country or governmental
authorities, or to bear any costs or losses incurred as a consequence of you not complying with them.
BOOKING ARRANGEMENTS
Your booking arrangements are to be made by your Travel Agent and the person effecting the booking shall be deemed to have accepted
the booking conditions.
CONSUMER PROTECTION
When you buy an ATOL protected air holiday package and/or flights from Trafalgar Tours Limited you will receive a Confirmation Invoice
from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air
Travel Organiser's Licence number 10148. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad
and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at
www.atol.org.uk. Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Please ask us to confirm
what protection may apply to your booking.
Only bookings from countries subject to the EC Package Travel Directive will receive financial protection from ABTA and the CAA.
DATA PROTECTION POLICY STATEMENT
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed
on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities
such as customs or immigration. We will only pass your information on to persons responsible for your travel arrangements. This applies
to any sensitive information that you give to us, such as details of any disabilities or dietary/religious requirements. In making a booking,
you consent to this information being passed on to relevant persons. Where the data might be passed on for marketing purposes, you
have the right to opt out of future marketing. You also have the right of access to data held which can be obtained by writing to Trafalgar
Tours Ltd (see address below).
ADDITIONAL OPTIONAL EXCURSIONS
With Trafalgar, you will enjoy many famous highlights as included features on your tour – at no extra cost. However, there is an exciting
array of additional optional excursions which we make available to further enhance your experience. These excursions are optional, and
are offered at special preferential prices.
They are available for perusal at www.trafalgar.com but can only be booked once you start your tour. A detailed list and cost of these
will be included in your travel documentation. You can book and pay for them through your Tour Director by cash, Visa, Mastercard or
American Express.
Please note that confirmed cruise passengers may confirm shore excursion requests online in advance of sailing.
IMPORTANT NOTE: It is the client's responsibility to ensure all necessary visas are obtained prior to departure and their passport is
valid as per the laws of the country that they are travelling in or through. The Foreign & Commonwealth Office (FCO) may have issued
information on the FCO's website at www.fco.gov.uk/travel. For travel information, you can also visit ABTA's website on www.abta.com
or phone them on 020 3117 0500 (calls are charged at 50p/minute).
IMPORTANT NOTICE
Unfortunately it is inevitable that some of the prices or details contained within this brochure may have changed since the brochure was
printed. You will be informed about any changes to any of the relevant details within this brochure when you book either with your Travel
Agent or with ourselves as part of our commitment to high quality customer service. Any bookings made in the UK will be made with
Trafalgar Tours Ltd. (Company Number 50679), which is a member of ABTA (Y181X) and licensed by the Civil Aviation Authority (10148).
Trafalgar Tours Ltd.
Picquet House, St Peter Port, Guernsey GY1 1AF Channel Islands
Tel: 020 7574 7444
Marketing, Sales, Administrative offices/agents in:
Australia, Canada, China, Guernsey, Hong Kong, India, Israel, Japan, London, Malaysia, New Zealand, Philippines, Singapore, South Africa,
Switzerland, Thailand and USA.
For further information visit our website at: www.trafalgar.com.
This brochure was published in September 2011 and supersedes any other current brochure in the market.
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