Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:32 Page 1 S FOUNDATION TRUST NH L ITA SP HO L YA RO D IEL RF TE THE STAFF MAGAZINE OF CHES Life@the ONE YEAR ON, THE TRIPLE ‘A’ SCREENING SERVICE - Royal 2013 - ISSUE 1 PAGE 18 OUR THIRD PHOTOGRAPHIC AND ART EXHIBITION PAGE 3 WHAT HAVE OUR SCHOOL HEALTH TEAM IN SILLY SOCKS GOT TO DO WITH EATING DISORDERS? PAGES 6 & 7 N THE SPOT'... THE SECOND PART OF OUR 'OIV GAVIN BOYLE SPECIAL WITH CHIEF EXECUT E PAGES 16 AND 17 Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:32 Page 2 Coyne ncellor professor John le with University vice cha Chief executive Gavin Boy Professor Coyne taking a tour of the education facilitie s PARTNERSHIP ENHANCES COMMITMENT TO NURSING EXCELLENCE IN CHESTERFIELD The Trust has formalised its links with the University of Derby. A partnership agreement has been signed at the University and a plaque unveiled at the hospital to cement the existing strong relationship between both organisations that will benefit the local community through education and applied research initiatives. From the hospital’s viewpoint it will ensure that patients in the region will continue to benefit from care provided from a highly skilled professional nursing workforce whilst the University benefits from the Trust’s outstanding reputation as a provider of quality healthcare. More than 200 nurses are currently studying on Nursing programmes at the University’s Chesterfield base at Chesterfield Chambers, with many gaining some of the practical experience they need within the Royal. The Royal’s Chief Executive, Gavin Boyle, said: “High standards of nurse education are absolutely pivotal to the quality of care we provide. We know that the nurses the University of Derby deliver are first class and we want to recruit the people that it trains. “This agreement, and our future collaborative working, will give us a wonderful opportunity to feed our values into Derby’s training, ensuring student nurses feel as much part of our family as the INTO THE Meanwhile the undergraduate nurses of The BSc Hons in Nursing (Adult) underwent a series of experiences culminating in them devising a poster which they showcased in the main reception area on 1st March. They focused on four different service provision and health needs, eventually narrowing them down to one which was developed into a ‘pitch’ for a Dragon’s Den style bid for £100,000 of public funding. Service partners were impressed by the standard of research and 2 Life@theRoyal Issue 1 - 2013 University’s throughout their studies. “We are also looking forward to working with the University to design continuing professional development training for our nursing workforce and promoting research opportunities, which will ensure our nurses’ knowledge and skills stay at the forefront of health care.” Head of the University’s School of Health, Professor Lorraine Ellis, added: “With an established base in Chesterfield we already feel part of the community but we wanted to formalise our relationship with the Royal, so that we are both even better placed to rise to the challenges that we face in a climate of unprecedented change, whether in health or the higher education sector. “Both sectors share the same agenda: quality patient care delivered by a workforce that is well educated and fit for practice. The partnership agreement is a testament to this and we’re delighted at this development. “As many of our students come from the area this partnership will give them further opportunities to use their skills to serve the community, and to maintain their connection with us through continuing professional development throughout their nursing careers.” DRAGON’S DEN development and completed a live streamed recording to the other students who at the time were not bidding but were undertaking peer review and evaluation. The winning bid was the 'Pass it on' allotment project in Bolsover which aimed to rent allotments and involve the elderly whilst giving back to the community by generating income through vegetable and fruit sales, jam and a small cafe on site. Local probation services would undertake the initial dig and planting and the students felt they could encourage unemployed individuals to volunteer and expand their skills whilst providing purpose, also teaching children about growing vegetables and adopting a healthy lifestyle. Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:32 Page 3 Gavin Society, chief executive sterfield Photographic Royal the of tos Brian Davis from the Che pho old e Pervaiz Iqbal with som Boyle and organiser Dr GET THE PICTURE? Some of the Royal’s artistic visionaries joined forces for another highly successful photographic and art exhibition. some new additions which once more shows how people here have taken this exhibition to their hearts. It was the third annual exhibition and once again featured a number of different themes including nature, different cultures and there was even room for self-reflection with some old photos of the Royal that were close to 100 years old. “It was great to see so many people come along to enjoy the displays and find out more about the stories behind the pictures by asking questions. Once again the pictures and artwork were very uplifting with some choosing to represent areas very close to home alongside images from places many of us will never see. Dr Pervaiz Iqbal organised the event once again, he said: “Last year’s event was going to be difficult to top but once again some of the submissions we had were remarkable in their quality and diversity. Again we had a mixture of work from people who had submitted before alongside A captivated audience Some stunning scenery “I’d like to thank everyone who worked very hard behind the scenes to get this exhibition up and running and for all of those who shared their work, some of it very personal, for the rest of us to enjoy.” Biomedical Assistant Kat y Johnson next to her exh ibits Sheila Wetton, an adm in assistant in central services with her exhibits h HCA Ronald Ramos wit his children Annika and rk Aeron alongside his wo 'Colours of the Caribbean ' display So much to see, anothe r wonderful success Talat Iqbal Another lovely image from Life@theRoyal Issue 1 - 2013 3 Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:32 Page 4 OUR OUTSTANDING GETTING IT RIGHT! Shaun Shackleton is the latest new recruit to come through the ranks of the Bolsover District Council Apprentice Programme to become a valuable part of the estates department. Now 25 years old he finished his PEO qualification early started his BTEC Level 3 diploma in February to mark the end of a year that has seen him make a dramatic turnaround. Shaun said: “I left school to become a welder but things went downhill after a while when the company I worked for went bankrupt and I was made redundant. I got various bits of agency work but nothing too serious and couldn’t find a fulltime job because I didn’t have the experience. “I even started a course in 2008 to get more experience and a qualification but had to quit as my benefits were stopped because they said I wasn’t actively seeking work. It was very tough and I developed a bit of an attitude and wasn’t taking things very seriously which was when I was told about the apprenticeship and asked if I’d like to go for an interview to become an electrician. “I thought it sounded great but never thought I stood a chance until I was told I’d made the second interview so I began to buck my ideas up. I couldn’t believe it when I was told I’d got it as it was just what I wanted; I could get the experience and qualifications I needed with a job afterwards.” Shaun with his mentor Henry Shaun has spent the year being mentored by Chris Hartley and Henry Kay who “The taught him new skills that apprenticeship included fault finding, fixing scheme has electrical devices and, mainly, worked wonders repairing air conditioning units. for me and is a “Chris and Henry have been fantastic with me,” said Shaun, “made me feel like part of the team and turned my life around. I’ve really enjoyed this last year and my aim now is to get my BTEC in electrical maintenance before taking a course in refrigeration. Henry’s the only one who really has experience with this so it’d benefit all of us for me to take on some of that load. Shaun at work fantastic opportunity for anybody to obtain the experience needed to get ahead. It’s so difficult to get by without experience and qualifications and I owe my position here to the Bolsover team and the hospital for giving me the chance to show what I can do.” Head of Estates Chris Tann added: “When I interviewed Shaun to get on to the apprenticeship programme, I could see that although he faced some large challenges he had great potential. He has worked really hard and grasped with both hands the opportunities the apprenticeship programme has given him. Shaun has learned to trust and respect his work colleagues and from this has developed as a confident, well liked and valued member of our team.” ROYAL CONSULTANT PUTS HIMSELF IN One of our consultants is set to become a leading national figure on the subject of end of life care. Dr David Brooks is the Royal’s Macmillan consultant in palliative medicine and has been unveiled as the President of the Association for Palliative Medicine of Great Britain and Ireland (APM). The APM is an association for doctors who work in hospices and specialist palliative care units in hospitals. Formed in 1986, it now has approximately 1000 members from all over the UK and includes doctors based overseas. The APM exists to promote the advancement and development of palliative medicine and represents 4 Life@theRoyal Issue 1 - 2013 physicians at all grades who work in palliative medicine and those with an interest in the specialty. It acts as an advisory body for the Department of Health, government ministers and the Royal College and is the first port of call for media enquiries. The President is the spokesperson for the APM and, with the recent controversy over the Liverpool Care Pathway, has become a high profile position. Dr Brooks said: “I’ve been VicePresident for the last year, shadowing Dr Bee Wee who is the outgoing President, after I was nominated by the previous President and elected by its members. It’s a real honour and a challenge that I feel I’m up to and ready for. “The Liverpool Care Pathway has thrust end of life care into the public consciousness and I think one of the main issues surrounding it is one of understanding and communication. “Like ‘Do Not Attempt Resuscitation’ orders, care pathways are something that’s easy to point to. They easily become the focus for blame. But poor communication is at the bottom of why it becomes an emotive issue between a family and a hospital. If, as we have heard from stories in the media, a healthcare professional saying "we are putting your father on the LCP" or "we have signed a DNAR on your mum" is the way a family member finds out their Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:32 Page 5 G INDIVIDUALS MORE SUPPORT FOR CANCER PATIENTS Cancer patients at hospital are now being looked after in more than just a clinical sense. The Trust has introduced a new information prescription role with Denise Sandy appointed as the information and support assistant. Her job is to answer questions anyone affected by cancer, their carer or relative may have in relation to their personal situation and direct them towards the most appropriate resources where information is “prescribed” or recommended by the teams managing the patient’s care. This new approach means that appropriate, up-to-date “bite sized” chunks of relevant information can be given to the patient according to their clinical and psychological needs. As well as dealing with information prescriptions, Denise is also there to answer questions about the availability of emotional or financial support, insurance and anything of a similar nature in a bid to reduce stress and allow people to focus on their care. Denise said: “I usually see up to ten patients a day, sometimes more and as you might expect, they have lots of questions. They have questions about benefits, health insurance, mortgages, as well as about their condition and I pride myself on being able to obtain the right information for their needs. “Some queries are straightforward, such as travel directions to Weston Park, others can be more complicated surrounding travel insurance; they might have a lot of different questions so it’s a case of taking the time to break them down into individual problems to solve. I’m there to give information, point people towards useful support such as citizen’s advice or patient groups and just to talk to them.” The post was set up in October and Denise works very closely with all eleven of the Royal’s internal cancer teams. She’s also done all of the necessary research to be able to recommend the right service for each question. “It’s a difficult job because you’re also dealing with emotions and I may be faced with a query I’ve not had before that needs more looking into. I may not be able to answer a question straight away, but I will always take details and get back to every patient in turn. “I’m also available on the phone or by e-mail and every patient who is given a diagnosis will have my details passed to them.” Nicky James is the Royal’s Macmillan Nurse Consultant in Cancer Care, she said: “This kind of information prescription is aimed at raising standards throughout the UK and some of our own booklets and information have been picked up nationally, for example those on prostate cancer. “What Denise does is to give appropriate information at different stages of the cancer trajectory according to the patient’s needs, not just at the point of diagnosis. She has such a natural empathy with the patients and the feedback we’ve had has been incredibly positive.” Denise can be contacted on extension 6699 or on bleep 911. Dr Brooks with the palliat ive care team F IN NATIONAL SPOTLIGHT parent is dying then it is easy to understand why they are blamed for anything that follows. “Managing expectations, patient prognosis and the extent of illness all play a part in decisions over end of life care and consistency, transparency and communication are key elements to getting it right. And, as the Francis report has reminded us, focusing on the patient and the family and their needs for care and communication is just as important as focusing on the illness.” Over the last twelve months the previous President has conducted interviews with Jeremy Paxman on Newsnight and been invited to the ministerial round table. With funding for end of life care on the agenda for the future it’ll be a challenging tenure for Dr Brooks. “I’ll certainly be seeking advice from former Presidents,” he said, “and I know a lot of what I do will be reacting to whatever hits the headlines but end of life care is something I’m passionate about and we need to take it forward. “Hospitals are usually judged on easy to see numbers such as patients cured or treated but we need to put just as much focus on the patients that we can’t heal. “Evidence suggests somewhere in the region of 20% of in-patients are in their last year of life. While initiatives to improve care and support in the community may make some reductions in this figure, hospitals will always be a place where people are cared for in their dying year and where some inevitably die. We live with an increasingly ageing population and diversity of illness, we are able to treat more illnesses more effectively so people are living longer with illness and dying after a period of predictable decline rather than having sudden unexpected deaths. “For this reason palliative care will increasingly be something that we do an awful lot of. Hospices routinely achieve high levels of satisfaction with end of life care. An acute care setting brings its own challenges when compared to a hospice but we should be aiming to afford the same quality and consistency of care to these patients and that’s the gauntlet I would like to throw down to the Royal and every hospital in the country.” Life@theRoyal Issue 1 - 2013 5 Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:32 Page 6 derson with matron Lorraine San Emma on Hasland ward Cathy at one her presentations HCA BACKS SUPPORT FOR EATING DISORDERS One of our healthcare assistants is backing the opening of a support service in Chesterfield for people with eating disorders. 23 year old Emma Duffy is part of our bank staff and has suffered from various types of eating disorders over the years, dating back from when she was just 9 years old. For the last few years she has received support from First Steps Derbyshire, whose main base is in Derby city centre. The charity now offers additional support groups in Chesterfield, meeting on the third Tuesday of every month from 7 – 9pm at the fire station’s community room, behind Toys R Us and the B&Q store. Eating disorders are responsible for the highest death rate of all psychological conditions with an estimated 50,000 people across Derbyshire affected*. Emma has 6 Life@theRoyal Issue 1 - 2013 suffered from various types of eating disorders including anorexia, bulimia and ‘eating disorders not otherwise specified’ (EDNOS) which is when the diagnosis doesn’t fit neatly into the categories anorexia or bulimia Emma said: “My disordered eating developed in primary school when me and a friend threw away our packed lunches. Anorexia came first and in later years it developed into bulimia, switching between the different disorders and never quite managing a healthy relationship with food. “During the time I had bulimia and EDNOS people thought I was a recovered Anorexic because I maintained a healthy BMI; nobody realised I still had a problem. At times I could eat up to five days worth of calories in one go and use compensatory behaviours such as self induced vomiting, excessive exercising and taking large amounts of laxatives and diet pills to try and keep my weight down.” At the age of 19 years and after a short period of being in ‘recovery’, Emma volunteered to go to Ghana where her problems returned, but this time it was much more serious. “Another volunteer noticed the symptoms of someone with an eating disorder,” recalls Emma. “I ended up in hospital; I was vomiting blood after losing over a third of my body weight in just ten weeks. I was unable to move from the neck down, a symptom of low potassium levels and was told that it could have led to a heart attack.” In January 2010 Emma started a Paediatric nursing degree at university and her health once again deteriorated. That summer, after a long period of not eating, she was admitted into a psychiatric hospital, unfortunately resulting in her having to leave her place at university. Emma said “It was in 2011 after spending my 21st birthday in hospital that I realised I was wasting my life, so two days after being discharged I went to First Steps and for the first time I actively wanted to get better.” Emma’s story is tough to read and unfortunately it is not uncommon which is where First Steps come in. Set up in 2004 by Cathy Cleary who had battled an eating disorder herself, it has since developed into a registered charity with nine members of staff and over 40 volunteers, the majority of whom have personal experience of eating disorders Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:32 Page 7 An impressive selection Family is everything: Em ma with her dad Alan Duffy, medical eng ineering manager themselves or through a family member and use their personal experience to support others in similar circumstances. First Steps aims to improve the health and well being of individuals affected by eating disorders, providing support to families and ensuring that health care professionals are able to correctly recognise the signs and symptoms. Cathy said: “We also aim to influence health and social care policy and strategies to ensure appropriate care pathways are developed and also to raise awareness of all eating disorders within the community. “We seek to achieve this in a variety of ways including weekly, structured self help support groups incorporating skills and strategies to overcome eating difficulties and complimentary therapy groups such as expressive arts, drama, nutrition information and relaxation. “We’ve got online support in the form of one-to-one befriending as well as private and confidential online Facebook groups and support forums, a range of volunteering opportunities and work placements to allow our group to engage at a level of their choice and capacity. “Elsewhere we deliver a programme of eating disorder workshops for GPs and healthcare professionals to enable them to correctly recognise the signs and symptoms, alongside presentations to community and voluntary groups across Derbyshire and Derby City. We also work in close partnership with schools across the region to deliver a programme of body image workshops and attend community health promotion days and mental health awareness events.” Emma said: “I believe in the support groups and they’ve helped me to get myself back on track. I’ve now started volunteering for First Steps and will restart my nursing course later this year. I feel I will always have part of my eating disorder with me, but I’m now learning not to let it control me. “To have a service like this starting to develop in the Chesterfield area is brilliant. There is so little appropriate help around and First Steps can provide CPD training for health professionals who want to learn more as well.” “I would urge anybody who has a similar problem or who is concerned about a friend or relative to get in touch with First Steps Derbyshire.” You can find out more by visiting www.firststepsderby.co.uk, call 01332 367571 or email [email protected]. * source NHS Derbyshire 2011 SOCKIT TO EATING DISORDERS The School Nursing team decided to do their bit for Eating Disorders Awareness Week. They joined in with Beat’s ‘Sock it to Eating Disorders’ fundraising event that involved coming to work in ‘silly socks’ and paying for the privilege. The group had a meeting in the Trust’s old lecture theatre where they showed off their fancy footwear and at a pound a pair their efforts were well rewarded. Jayne Duly is the lead professional in school nursing and she said: “We got some input from the g off Now you're just showin health visitors at South Normanton Health Centre as well and we managed to raise just over £50 which meant pretty much everybody contributed. “I know it’s an issue that’s close to the hearts of many of our staff and we got a lot of questions about why we were wearing some of these ridiculous socks so not only did we raise the money but hopefully awareness of the issue and the charity as well.” Life@theRoyal Issue 1 - 2013 7 Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:32 Page 8 SHARING KNOWLEDGE FOR The team who went over to help, including Wale (third from left) ms One of the theatre roo The hospital An example of one of the patients not deemed to be a prio rity HEADING OUT TO TOGO An ear, nose and throat surgeon from the Royal has joined colleagues from around the world in taking his expertise to Togo. Wale Olarinde was invited along with the UK forum of the West African College of Surgeons (WACS) to the Togolese capital Lome where he spent one week at the Sylvanus Olympio Teaching Hospital. The team of nurses, surgeons and anaesthetists spend a week in the nation where the WACS holds its annual conference providing surgical outreach to the nation that has no national health service or even health insurance and healthcare is ‘cash in hand’. Mr Olarinde said: “What we are able to offer when we’re there is, essentially, free treatment. We did mainly head and neck surgery as there are patchy facilities for nasal and ear surgery and we saw people with some very terrible ailments. 8 Life@theRoyal Issue 1 - 2013 “What tends to happen is that, because care is a question of how much money a person has, problems are left to develop, often until it is too late and this can lead to death. As a consequence the mortality rate is high, conditions are poor and operations can lead to complications that can’t be followed through because the patient has run out of money. The situation is far from ideal.” Accompanying Mr Olarinde were surgeons and nurse practitioners from as close as Sheffield to as far afield as Canada. Their visit resulted in around 250 operations being performed on individuals who otherwise may not have been able to afford treatment, with many others seen but not treated. “One thing this trip has reinforced,” added Mr Olarinde, “is that the best way to treat some people is to not do anything at all. Some patients come very late in the advancement of their disease and it would cause more harm than good to do anything. It’s tough to make that decision but when we’re only there for a limited amount of time we had to perform surgery on those to whom it would make a real difference. “In one case there was a large neck lump that had seen significant growth and showed signs of malignancy. The patient was clinically well so we had to prioritise treatment for one of the many people for whom surgery was, in the long term, vital. “It’s also taught me to make the most of the resources we have. In Chesterfield we have plenty, at least relatively, and it’s easy to take that for granted until you see what other people have to work with and how far they’re able to stretch those resources. For example they don’t perform needle tests on neck lumps over there because there are only two or three pathologists in the whole country; there are perhaps the same number of anaesthetists. They use anaesthetic nurses who are very competent, but if there are complications they don’t have the experience to be able to improvise and adapt. They have good scanning technology but again, they don’t have the expertise to use it to its full potential. “I’m now writing a report based on my visit where I can make some recommendations. Some things can be relatively cheap and easy to implement, others will be more difficult and expensive. This is the second such visit after going to Liberia last year and I’m determined to do the same next year. It’s such an experience and to be able to help in such a hands-on way, even if it is for a relatively small amount of time, is incredibly fulfilling.” Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:33 Page 9 OR THE BENEFIT OF OTHERS ms Fleur, one of the new mu ound with more in the backgr initely The infamous mops - def in need of replacement! Pauline with one of the babies they helped deliver Joan teaching the nursing staff neonatal technique s MATERNITY MATTERS IN One of the bays TANZANIA Two of our maternity workers ventured well out of their comfort zone in January to lend their support and learn new techniques in Tanzania. Birth centre co-ordinator Joan Hopkinson and community midwife Pauline Twigg spent a fortnight at the Meru District Hospital in Arusha to share good practice and common experiences. Joan said: “A colleague of ours had been before and said there were issues over there that needed addressing, particularly in neonatal resus. We raised money to go in our time to see if we could help and it was an incredible experience. “They have just three midwives, some nurses, cleaners and an anaesthetist to run antenatal, maternity, postnatal and drop-in clinics for a hospital that delivers 3,000 babies a year which is incredible. There are only ten postnatal beds and it’s common for new mums to share beds with other new mums as well as their babies. “Some of the things they do well, for example they have 100% breastfeeding rates and they work incredibly hard but some areas need improving and we made some recommendations. “The main thing was in neonatal and we showed them how we resuscitate and they took it on board immediately to great effect. Infection control is also an issue with beds wiped but not thoroughly cleaned, there was no soap to wash hands and mops are not replaced for weeks whilst being used in all areas. They’re not immunised against diseases like Hepatitis and think that if they clean those areas they’re exposing themselves without realising that by keeping their working environment in that condition they actually increase their risk of getting it. Some of it is simply a matter of education and changing the way they think.” Pauline added: “All of the midwives and nurses were so eager to learn and were like sponges in the way they absorbed information. The women who give birth as well are astounding. There’s not much in the way of transport and some had walked miles to the hospital whilst in labour, carrying everything they needed whilst in hospital. “There are often two to three women in a bed at once but it’s what they’re used to. They will have shared beds at home since birth and take comfort in that, they look after each other but perhaps they need to. “Their mortality rates are amongst the worst in the world. Women have a one in 23 chance of dying during pregnancy or childbirth and we unfortunately saw five stillborns in just ten days. A lot of women refuse pain relief as well, because they don’t like injections and aren’t given it orally because they don’t eat for 24 hours after having a caesarean section. We say that we give Paracetemol of Ibuprofen within a few hours and advised them to do the same, it’s cheaper and will help bring temperatures down. Some things like this we can help them with but some things will never change because it’s cultural, too expensive or they simply don’t have the resources to implement.” Both Pauline and Joan intend to go again next year and would like to thank all of the fundraisers, particularly Chris Twigg, Peak Performance, Marks and Spencers, Braun, the Book People in the hospital’s main entrance, Spire Insurance, Riverside Garden Centre, Present Company and their many friends, families and colleagues who helped sponsor and support them throughout. Life@theRoyal Issue 1 - 2013 9 Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:33 Page 10 Over the past year, and in partnership with some of our staff, patients and governors, we've created a new set of 'Strategic Statements' to make the hospital a great place to be a patient; and a great place to work. These were unveiled at the start of the new financial year and mark the beginning of our bid to have a big conversation with all staff across the hospital about all of our plans for the future... OUR JOURNEY What sort of hospital do we want to be? A first-class district general hospital (DGH) – the model for what a DGH can be in the service of its community – delivering sustainable high quality clinical care, offering an exceptional experience for our patients; and creating a great place for our staff to work. 3. Build on existing partnerships and create new ones to deliver better care. For our hospital and our staff we will: 4. Support and develop our staff; 5. Manage our money wisely, foster innovation and become more efficient to improve quality of care 6. Provide an infrastructure to support delivery. How will we do this? What are our challenges? We have six objectives to achieve our aim. The NHS is changing rapidly and we need to respond to the challenges this presents, including: For our patients and our community we will: 1. Provide high-quality, safe and person-centred care; • The new architecture for the NHS with clinically-led commissioning at its heart; 2. Deliver sustainable, appropriate and highperforming services; and • A challenging economic environment with NHS 10 Life@theRoyal Issue 1 - 2013 providers required to make a minimum of 4% savings annually for the foreseeable future; • Rising public expectations and a new system which encourages greater choice for patients and competition between public and private providers; • Increasing demand for longterm care and treatment for complex chronic conditions; particularly amongst an increasingly elderly population; How will we meet these challenges? • Our six objectives provide a framework for the practical steps we will take to meet these challenges and deliver our aims for the hospital. • Building on the success of our past by transforming our approach to service delivery through partnership working and staff engagement. Using service and quality improvement to drive efficiency and meet the financial challenge. • We will ensure our hospital is led by our clinicians; with support from our managers – to make sure that everything we do has the needs of our patients at heart. Front-line staff will be encouraged to have more freedom to decide how they deliver their services, to give our patients the best possible care. Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:33 Page 11 How do we show that we are Proud to CARE? At Chesterfield Royal our Proud to CARE ethos is at the heart of how we run the hospital – looking after our patients and taking care of our staff: Compassion • Compassionate care delivered with professionalism and a positive, friendly attitude • Care that preserves dignity and respects the person; putting patients at the heart of all we do • Respecting the unique and individual contribution that each of our staff members make – fair, positive and inclusive, recognising diversity and using it to enrich our organisation Achievement • Excellent care, safe services and a positive experience every time • Exceeding expectations by delivering first-class performance, bettering national standards through innovation and ingenuity Relationships What will success look like? When we succeed we will have a hospital that is: • An open and honest relationship with our patients, staff, partners and our communities • Providing a sustainable range of complementary, clinically appropriate services; • Working in partnership in the interests of our patients • Accepted as a provider of high-quality care – in terms of clinical outcomes, patient experience and safety; • Acting in a socially responsible way and meeting our commitments to the local community. Environment • Providing a hospital environment that is modern, clean and safe – conducive to care and recovery; and a good place to work. • Recognised as a valued and engaged partner, delivering integrated and innovative services in collaboration with others; • Seen as one of the best health employers around by its staff and by others; and is • Financially robust – with clear ambitions and confident of a secure future. Life@theRoyal Issue 1 - 2013 11 Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:33 Page 12 THERE'S A WAY TO DO IT BETTER… AND YOU CAN HELP FIND IT! If you ask most people who invented the light bulb they’ll say: “Thomas Edison”. In fact he didn’t ‘invent’ it at all. What he did do was take an existing 50-year old idea – and transform it into a reliable, long-lasting source of light. The American businessman, who at one stage held over one thousand patents in his name, famously commented: “There’s a way to do it better – find it.” And he did. Without Edison’s determination to improve on many other creations, we may not have had the domestic light bulb, or the motion picture camera and recorded music. You might be wondering what on earth this has to do with Chesterfield Royal? Well, we’re also trying to find ways to ‘do things better’ – and whilst it’s not new for us, transforming what we already have is definitely key to our future success. In fact, changing how we work, discovering new ideas and developing different solutions is the only way we’ll meet the big issues we face. Medical Director, Dr Ian Gell is supporting the Royal’s bid to re-invent itself. Life@theRoyal spoke to him to find out more about what’s involved and how your hospital needs you to make the difference… presentations Stuart during one of his the board Some of the projects on Alternative ways of encouraging creative thin king 12 Life@theRoyal Issue 1 - 2013 Life@theRoyal: We keep hearing about ‘transformation’ – is it really more than just the latest ‘buzz word’? IG: It definitely is here at Chesterfield Royal. Transformation isn’t really new to us – we’ve always been keen to improve on what we do and how we do it. It’s taken on a new dimension though as over at least the next ten years the difficult economic position means we’ll see very little (if any) investment in public services, but costs will continue to rise. The public also expects more from the NHS; and demand is growing. We can’t just keep slicing away at our directorate budgets as a way of saving money without putting services and care ‘at risk’, so we need a different approach. We need to look at how we provide those services to our patients – and how we could do things differently, in ways that drive-up standards and quality, but give greater value for money and help us to become more efficient. Life@theRoyal: Exactly what sort of savings are we looking at then over the next few years? And will it mean job losses? That’s what everyone worries about isn’t it? IG: In the coming financial year we’ll be looking to save about six percent of our budget – that’s just short of £9 million. For the next two years it’s likely to be about four percent; adding up to around £22 million in total over the next three years, which is no small task! Whilst other Trusts have opted to cut budgets by reducing staff (the easiest way to take cash out of an organisation, as most of the income goes towards the pay bill) this inevitably affects service quality and the ability to care for patients appropriately. I can understand why staff worry about job losses when they’re happening in lots of other places in South Yorkshire and the East Midlands. By going down a transformational route though, we are actually trying to provide job security. We have been able to use our stable financial position to an advantage – looking at new and innovative ways of working to make the difference and release the savings, instead of quickly trying to cut costs. Life@theRoyal: So why do you need to let staff know – isn’t this all the Board of Directors’ responsibility? IG: No – it has to be bigger than that. We all need to be involved and the best ideas always come from staff that do the job, see the problems; and the potential solutions! This is very much a team effort or it won’t work. It’s about creating the right culture in the hospital – one that allows our clinical staff to have responsibility for leading change, but makes sure that they have support from ctor Dr Ian Gell, medical dire Board Directors to make things happen. As long as we know the right checks and balances are in place (to assure ourselves that any transformation project maintains or improves service quality) any one of us can make a choice to participate in our programme of transformational change. The Innovation Board will however have responsibility for overseeing the work – pulling everything together in one place and checking any ideas that are given the go-ahead move forward as planned. Life@theRoyal: What is the Innovation Board? Is it a new development? IG: Yes, it’s only been in place a few months. It’s actually a subcommittee of the Hospital Leadership Team, chaired by me; and with a range of staff involved from across the hospital. It harnesses and monitors all the ideas, projects and schemes that fall under the banner of transformation. The Innovation Board will look at three areas - the directorate ideas that come through the work already underway through our successful CHOICES programme; suggestions for joint directorate transformational proposals; and anything that involves working with other partner organisations. These are ‘officially’ known as the primary, secondary and tertiary layers of the transformation Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:33 Page 13 The CHOICES team of Stuart Ellis, Paula Hannan, Karen White and Anna Doyle been done in Good work has already atory care linen, theatres and ambul programme. And before any of these ideas can progress to the next stage they are rated - to make sure they do not compromise clinical quality, that they involve and engage with a range of staff; and to check that the financial efficiencies stack up and can actually be realised and delivered. Barbara Stuttle, interim chief nurse of Paul Briddock, director finance and contracting Life@theRoyal: So who rates them? Surely that must have Board of Director approval? IG: Yes. That’s my remit, along with my colleagues – Director of Finance Paul Briddock and at present Dr Barbara Stuttle, the Interim Chief Nurse. It’s a vital stage in the process and we have to satisfy ourselves that proposed transformation benefits won’t adversely effect the reason we are all here – our patients. Changes that simply save money won’t transform what we do. Life@theRoyal: It’s quite daunting for some staff to say that they think their team could improve what they do and how they do it – if someone has an idea will they be listened to? IG: You know it’s not a surprise that staff feel this way; because it’s a new way of working for everyone, including me and my executive director colleagues. This isn’t just about transforming services – it’s about completely altering how we work; turning it upside down, on its head. There’s plenty of help out there for staff who feel nervous about getting their ideas heard. As part of the CHOICES programme, there are changes agents already working in many of our directorates; but if you don’t know who to go to start with the Choices/Transformational Support Team. Call them on extension 2034 and get some advice about what will work best for you. Life@theRoyal: Do you think everyone appreciates the enormity of the situation? And do you believe staff understand that they really do have an opportunity to participate? IG: I hope the message is starting to spread, especially now that many of our staff have seen new ideas come to fruition through CHOICES. The change agents have been superb and their enthusiasm is infectious! The medical directorate for example is already benefiting from reduced lengths of stay, an increased use of the discharge lounge; and better patient experiences. These are all direct results of their ideas to improve patient flow; and all attributable to staff working together to see new ideas put in to practice. Life@theRoyal: Are we right in thinking then that all ideas, big or small have a part to play? IG: Yes – absolutely! The primary ideas tend to come from the CHOICES Ideas Banks that each directorate already holds. Transformation that crosses two or more directorates (secondary) currently includes the urgent care pathway and looking at diagnostic services. Tertiary programmes hint at commercial opportunities; stepdown facilities and quality initiative funding. From very simple ideas to complicated proposals that include a number of services – all of them have a place. Life@theRoyal: Would it be a good idea to celebrate what staff are achieving so far? IG: Yes – we’re planning a Celebrate Success event later this year, which will hopefully show others what’s happening around the Royal and inspire them to join in! Keep an eye out for details and of course, we’ll keep staff updated with news like this. Life@theRoyal comments: This is probably the biggest change in direction our hospital has taken for several years. Staff are already contributing through CHOICES but it’s even more important for all of us to think about what we do and how we can improve on it. It’s not just about saving money, but it is about all of us trying to do things differently to demonstrate that district general hospitals are crucial to their communities, providing quality services in efficient and effective ways; and working with others to do so. Thomas Edison also said: “We shall have no better conditions in the future if we are satisfied with all those which we have at present.” It’s definitely up to us to think about the part we can play in transforming what we have now and how we can make it even better for the people who matter – our colleagues and of course, most of all, our patients. Let us know what you’re planning….. Life@theRoyal Issue 1 - 2013 13 Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:33 Page 14 KEEP INFECTION PREVENTIO vention Director of infection pre chief and control and interim nurse Barbara Stuttle A patient visit by Kimber ley The Infection Control Team KEEPING OUR WARDS SAFE… With infection rates, hand hygiene and Norovirus all making recent national headlines the infection control team has never been more in the spotlight. recently said that antibiotic resistant bacteria represent a comparable threat to global warming and so the message is clear – infections are killers.” It’s a relatively simple brief, to ensure clinical areas are free from infection and minimise the risk of cross infection, but it’s a constant battle. We caught up with current director of infection prevention and control and interim chief nurse Barbara Stuttle who gave us her take on the infection control team. The infection control team, led by senior matron Diane Simpson, matron Lisa Bree and a number of nurses, nurse practitioners and admin staff, are regular visitors on wards by request, audit and also to deliver education, advice and administer specialist care to isolated patients. “They’re absolutely fundamental to everything we do at this hospital,” she said. “It’s embedded in all of our oaths and promises that ‘we should do patients no harm’ and this includes protecting them from harmful hospital acquired infections. “It’s vital because it’s a problem for the foreseeable future and I can’t see it going away. Chief Medical Officer Sally Davies 14 Life@theRoyal Issue 1 - 2013 Barbara added: “I went on a commode audit with them and was astounded at the level of knowledge and their enthusiasm; they were brilliant. Their job is not an easy one but we’re all here to try and prevent infection spreading. “You just have to look at the infection rates, they’ve never been lower in terms of blood born MRSA and C.diff which have been reduced significantly over the last few years.” Good hand hygiene is the key to infection control and Barbara believes that part of the problem and the struggle with getting people to clean their hands is partly a social one. “You just have to go to the toilet to see how many people leave without washing their hands, perhaps it’s bad husbandry as a child. We live in an instant world where we’re always in a hurry and there’s a perception that washing your hands takes time but it’s easier in a hospital. You’re never far away from a sink or hand gel station; it takes seconds. It’s funny that we always have time to go on holiday or talk about what we did last night but not to clean our hands. “But of course there’s more to it than that for example we use barrier nursing techniques, we’ve got isolation rooms and processes in place look after our patients who are infected. We have more disposable equipment and the effective tracking of instruments a key Good hand hygiene is tion ven pre n ctio infe of t par through decontamination so it’s more than simply telling people to wash their hands…it’s a very difficult job.” Barbara also believes the team can be viewed from the wrong perspective and that they are not there to police the wards or blame anybody for causing a problem. Barbara added: “Diane is only as good as the weakest part of the chain and we need to be open with each other at ward level. If there’s a problem with infection control then don’t hide it, work with the team to sort it out, that’s what they’re there for, use their knowledge and experience and follow through with their advice. It’s not rocket science and it will pay immediate dividends to work with them.” Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:33 Page 15 ON AND CONTROL IN MIND SUMMER BARBECUE HOW SAFE IS YOURS? 90,000 cases of food poisoning are recorded each year in England and many more go unreported. Safety Tips Ensure barbecue coals are glowing red before cooking. Defrost frozen meat in the fridge first and ensure it is properly thawed. Do not store meat out of refrigerator for longer than one hour - never store in the sun. Turn meat regularly during cooking. Ensure food is hot in the centre with no pink areas and clear juices. Salmonella Campylobacter E-Coli Found in eggs, meat (particularly poultry) and unprocessed milk. Symptoms are usually mild and occur within 12 - 72 hours after eating contaminated product. Typical symptoms are diarrhoea and stomach cramps , you may also have some nausea and vomiting. Found in improperly cooked meats especially chicken. Symptoms occur between two to five days after eating contaminated food. Nausea, vomiting and diarrhoea are typical systems. The diarrhoea can sometimes be bloody. Found in undercooked beef, mince and burgers. Symptoms include diarrhoea, vomiting, abdominal pain and fever. WHEN TO SEEK MEDICAL ADVICE Most symptoms of food poisoning will develop between one and three days and include: Most cases of food poisoning do not require medical attention but if you develop any of the following contact your GP: • Nausea/vomiting • Vomiting lasting more than two days • Diarrhoea • Diarrhoea lasting more than three days • Stomach cramps/ abdominal pains • Not able to keep sips of water down for more than a day • Fever of 38C (104.4F)/chills • Blood in your vomit or stools • Muscle pains • Unable to pass urine • Seizures (fits) • Changes in mental state (confusion) Stop cross contamination between cooked and uncooked food - wash hands regularly, use separate utensils for cooked and uncooked food. Treatment • Drink plenty of fluids, sips at first then increase amount. • Rehydration solutions can be purchased from a chemist. • Do not drink fresh fruit juices or fizzy drinks. • Take mild pain killers such as Paracetamol to ease abdominal pain. DO NOT TAKE Ibuprofen as this should only be taken with or after food and could irritate the lining of the stomach. • Remember to wash your hands after every visit to the toilet or episode of vomiting. • Stay away from work until you have been symptom free for 48 hours. • Double vision/slurred speech Life@theRoyal Issue 1 - 2013 15 Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:33 Page 16 E H T ON . . . T O SP E L Y O B GAVIN .. ed. u n i t n o c Following on from last year’s closing issue, Life@theRoyal brings you the conclusion to ‘On The Spot…’ featuring Chief Executive Gavin Boyle. Here is the second of our two part interview with staff governors Philip Cousins, Tina Shewring, Janice Smith and Manu Mathew asking the questions… How much do you really know about what happens on a day to day basis – both in relation to patient care and the pressures on staff? One of the really important parts of my role is to understand what’s going on in this hospital. One of the things that strikes me about the Francis Inquiry is the disconnect about what was actually happening to patients and what the board thought was happening at the hospital. I want to make sure that doesn’t happen, so I’m very keen to be in touch with the clinical staff and see for myself what’s going on in the hospital. I spent an evening with the staff in ED and they’re particularly pressured at the moment so it’s good for me to see the sorts of challenges they face. I also try to see the less high profile areas, not just clinical places but places like the library or the estates areas. It’s a crucial part of my role – to know! 16 Life@theRoyal Issue 1 - 2013 How important is the blog for you? I never really intended to carry it on, I thought it would last for a couple of weeks but it was so well received. People seem to want to read it and like to hear about their colleagues so I carried on writing it and I quite enjoy it. I have to say that some of the feedback I was getting was that it was overly long. I’ve tried to streamline it and have a particular theme or focus, for example the Francis Inquiry and the pressures on emergency services. I mention talk about my personal life occasionally and add some humour. This relates to the question about ensuring that I know what’s going on. I want to be approachable so that if anybody has any concerns, they feel they could come and talk to me about it. Being approachable is a fundamental safety mechanism; if you’re approachable then you’re more likely to find out what’s happening. Your blog gives the impression that you spend a lot of time in meetings – how do you balance this with other requirements? A large part of my job is about communication and meeting people is an important part of that. I have a regular set of meetings with key leaders across the organisation, clinical leaders, to keep me informed. It works both ways because sometimes the clinical teams are looking for advice and direction. Our future success will be based on a strategy that is all about networks, partnership working and building on relationships with our stakeholders so I spend a lot of time meeting with our external partners as well. I devote a lot of my time to developing these relationships because I think they’re really important to us. What do you do when you’re in your office? More communication such as responding to emails, speaking to people on the phone and thinking through what direction we need to travel as a hospital. You’ll have seen a lot of strategic work being done and part of my job is to make sure those pieces of work are completed. For example the organisational development strategy was produced to reflect things that came out of the staff survey and is all about supporting and developing our staff. You may have seen a document called ‘Our Journey’ which is a single page document that summarises my vision of where I’d like to take the hospital in the next five to ten years. It’s called ‘Our Journey’ for a reason because I’ve developed those ideas from my conversations and discussions with people within the organisation and externally. I would encourage people to read it because on two sides of A4 you can get a really clear idea of where we’re heading as a hospital. With the focus on clinical leadership, how do you make sure that every member of staff in the organisation feels valued and engaged? My approach to this role really sets a particular tone in that I’ve always thought our staff are the most important part of the organisation. I’m a firm believer that we can’t look after our patients unless we look after our staff. More practically things like the OD strategy, or to give it its other name ‘Making the Royal A Great Place to Work’, there’s lots of really practical stuff in there such as developing your staff, developing leadership capability in the organisation and improving appraisal processes. For example your line manager should support your personal development and respect your contribution so there are practical things we can do to make that a reality on the shop floor. Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:33 Page 17 It's vital staff feel valued and engaged Regular meetings and catch ups are a vital part of the job The future? A long term project for us all Office time offers the chance to catch up on paperwork An evening in a busy ED department Non-clinical areas such as the education centre's library are also on Gavin's visitation list Your Staff Governors... But it’s a journey and one of the things that struck me when I first came here was the number of concerns being expressed by our staff. One of the things I’m absolutely committed to is trying to listen to what staff are saying and respond to those concerns. In my first week I commissioned a ward based nurse staffing review that resulted in a board decision to invest £1.5million in additional nursing posts. It’s taken a while to recruit those additional 40 nurses but we’ll soon begin to see those nurses on our inpatient wards. In terms of valuing every member of staff, there’s something in there about listening to what staff have said to us, thinking about it, thinking about what we need to do in response and then doing it. I think you demonstrate that you value your staff in the actions you take and we’re doing that. There is a lot of talk about local pay bargaining in different areas of the country – what are your views? We’re a national health service so I think that fundamentally we need to have national pay. I think the recent changes that have been made to the national terms and conditions are sensible ones and we’re working with staff side here to see how we enact some of those, particularly around incremental progression. I’m a supporter of national pay but it has to be sensible and recognise the pressures that we’re facing as an economy. It was pleasing to see that there were some sensible outcomes to the national negotiations. How do you see your future at the Trust? It’s been an exciting year and I like to think that we’ve moved the hospital forwards. My focus was to raise the profile of clinical quality and the importance of valuing staff but it’s still early days. What I hope is that people bear with me as this is a long term project for us and working together we’ve made a good start. I’m still really excited about the job, it’s a great hospital, there are some wonderful people here who do some incredible work. I’m really looking forward to spending a good number of years here and bringing my wife and kids up here with me! Janice Smith, nursing and midwifery constituency ext. 2232 Tina Shewring, allied health professionals, pharmacists and scientists ext. 4621 Manu Mathew, medical and dental constituency ext. 2149 Philip Cousins, all other staff constituency ext. 2232 Life@theRoyal Issue 1 - 2013 17 Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:33 Page 18 Brendan and Helen at the Dronfield clinic With years of experience they know exactly what they're loo king for AAA Talking through the procedure with a patient SCREENING PROGRAMME Two general assistants in Imaging have re-trained to lead a screening programme that has been introduced to detect abdominal aortic aneurysms in men. Helen Hearnshaw and Brendan Ledward have spearheaded the Royal’s involvement in the National Abdominal Aortic Aneurysm Screening Programme, in partnership with the Royal Derby Hospital, since April last year. Travelling around the whole of North Derbyshire with a portable ultrasound machine, the pair hold clinics in various hospitals and GP practices in the community. The purpose of the screening programme is to scan the abdominal aorta of all men in their 65th year in order to determine its diameter, if the measurement is confirmed as 3cm or more then it is considered to be aneurysmal. Small aneurisms of up to 4.4cm will result in the patient being rescanned after a year whilst an aneurism measuring up from 4.5cm to 5.4cm sees the patient re-scanned every three months. If a measurement of more than 5.4cm is detected then the patient will be referred to a vascular consultant in order to be considered for surgery. 18 Life@theRoyal Issue 1 - 2013 Brendan said: “If an aneurysm is allowed to go undetected and then bursts, it is likely to be fatal, it’s that simple. In the past, aneurisms were responsible for around 6,000 deaths a year across England and Wales. Research shows that four out of every 100 men will have an aneurism and that they are six times more likely to be affected than women, which is why we are currently only inviting men to be screened.” The programme was designed to cover the whole of the country by April 2013 and Helen and Brendan’s background in Imaging gave them a head start when it came to their training. As well as their previous knowledge of ultrasound, most of their training was done in the department where almost every member of staff volunteered to be scanned in order for the two of them to be “signed off” in competency. Their final accreditation was gained at Salford University. The national launch of the AAA Screening Programme will be accompanied by a major advertising campaign. Awareness of the screening and its importance has been a bit of an issue but Helen is keen to stress that it is vital that people accept their invitation to be screened. “At the moment, roughly a third of all those invited do not attend which is disappointing because the scan is quick, painless and non-invasive. Perhaps understandably, some people are apprehensive and may be afraid of finding out but I like to think of AAA screening as a “win win” situation. If we scan a patient and tell him that his aorta is fine then that is a good result. If we scan him and tell him he has an aneurysm then that is also a good result because he has been made aware of a possible life threatening condition which will then be closely monitored, ultimately with a view to having surgery at an e and straightforward The scan is non-invasiv age and a time that is best for that patient. By doing all simple ten minute scan really can of this we significantly reduce the help save lives.” risk of a spontaneous rupture of the aorta and the tragic Invitations are now being sent out consequences of an almost to men aged 65 across the inevitable sudden death. region. If you are 66 or over and would like to be screened you can “Around 7,000 men were invited contact the Derbyshire AAA to be screened across the whole Screening Programme on 01332 of Derbyshire in 2012/13 but we 789859 to arrange an would like to see attendances appointment or you can visit the improve and our hope is that local web page. See link below. when the advertising takes off, www.derbyhospitals.nhs.uk/about more people will realise that a /depts/aaa/ Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:33 Page 19 THE ROYAL ROUNDUP THANK YOU!!! SODEXO PICKS UP MAJOR AWARD The Royal’s patient food contractors have been named Health and Safety Unit of the Year at the company’s own awards ceremony. Our team was the only one to receive a 100% green audit for all areas of service, delivering what the organisers described as ‘consistently the highest standards in health and safety and food hygiene’. service across the UK in hospitals, prisons, schools and similar organisations. Jethro Pickard is the head of facilities, he said: “To get 100% is sensational and shows compliance around food hygiene and all areas of health and safety. I think this displays the strength of our partnership working since entering intro a new contract with Sodexo.” A big thank you to everyone who helped to raise money for the daughter of one of our staff nurses. paid for the travel insurance), some porters raised £2,000 during a sponsored cycle and lots more. Melanie Baker works on Elizabeth Ward and her ten year old daughter, Molly, was diagnosed with Wilm’s Tumour when she was just eight prompting staff from across the Trust to club together to raise money for a trip to Disneyworld. Melanie said: “We went to Disney World for Halloween and had two amazing weeks of sun, excitement and of course Mickey! Molly also had the opportunity to swim with dolphins, courtesy of all this fundraising. She has now been clear of cancer for fifteen months and is getting stronger every day and I’d like to thank everybody for their help and support; it’s been incredible.” Amongst those efforts were a series of raffles on Elizabeth and Robinson ward, a sponsored run by education centre staff (this IN LOVING MEMORY… Sodexo is a worldwide service that provides different levels of ROYAL LEADS THE WAY IN STOPPING THE CLOTS Our venous thromboembolism (VTE) prevention team has been highlighted for the innovative way it deals with preventing potentially deadly blood clots. The husband of a woman whose wish was to have her dying moments on Markham ward has presented them with a cheque for £700. It can affect people who are immobile for long periods of time with an estimated 25,000 deaths from hospital acquired blood clots in England each year, despite being largely preventable, and the Royal has been awarded a Special Commendation Certificate by Lifeblood: The Thrombosis Charity. Principal pharmacist and VTE prevention lead Anna Braithwaite said: “More people are becoming aware of the dangers of blood clots and how they can affect patients and for us it’s about what we can do to reduce that risk.” Jan Maly is secretariat of the All Party Parliamentary Thrombosis Group, she said: “The expert panel of judges felt that the Trust demonstrated an exceptional level of leadership and innovation and that the strategy’s wider adoption throughout the NHS could lead to significant improvements in VTE prevention nationwide.” to be given to the ward at her funeral. Aileen Minskip was diagnosed with Lymphoma in April 2012 and, despite chemotherapy sessions on Cavendish Suite and Radiotherapy in Sheffield, she lost her battle on December 14th. “I had no idea how kind, considerate, courteous, caring and professional these wonderful people were until we needed them. The way they all interacted as a team was wonderful and they made my wife’s dying moments so peaceful and dignified. She had been married to Tom for almost 45 years and in January he came back to the ward with the cheque from the money that had been raised through donations received at Aileen’s funeral and wake. “She wanted donations from her funeral to go towards the ward so that other patients could have the same level of care that she received; I can’t thank them enough for giving her the care she deserved.” Tom said: “It was her wish to die on Markham ward, she considered the doctors, nurses and everyone there to be her friends. They were so kind and it was her idea to ask for donations Aileen’s funeral took place on Christmas Eve at Chesterfield Crematorium, several members of the Markham ward team attended. Life@theRoyal Issue 1 - 2013 19 Life@theRoyal 2013 issue1 20pp:Layout 2 1/5/13 15:33 Page 20 BEST IN CLASS! Another year and another group succeed in challenging themselves in the world of adult education. This year chief executive Gavin Boyle presented his first NVQ awards ceremony with close to 100 people being given their certificates badges and awards for achieving their chosen qualifications. Awards included First Line Management, NVQs in health and social care and business administration as well as AMSPAR and apprenticeship awards. The awards took place in early February in the education centre. 20 Life@theRoyal Issue 1 - 2013
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