Maui Economic Opportunity, Inc.
Transportation
P.O. Box 2122
Kahului, HI 96733
808-877-7651
Fax: 808-871-2171
www.meoinc.org
MEO Transportation
ALA HOU
“On the move Again”
Rights & Responsibilities of the Program Passenger
1. Passengers must submit application with verification of disability. An assessment may be
necessary to determine the accessibility of a passenger’s venue.
2. Passengers must meet the driver within 10 minutes of the scheduled pick-up time. If the
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ride arrives after the scheduled pick up time, the passenger must meet the driver within 10
minutes of the bus arrival time.
Please Note: Passenger’s promptness is important to provide and maintain on time
performance. It is required that the passengers be ready to meet the driver at the ‘curb’ for
scheduled pick up time.
Passengers are responsible for maintaining a low ‘no show’ (N/S) and ‘cancel on arrival’
(COA) rate. Maximum allowable limit per month for N/S or COA is a combined total of three.
Passengers are urged to schedule their medical appointments at least one and a half (1 ½)
hours after the scheduled pick up time.
MEO will not be responsible for all personal items left on the vehicles. Passengers shall call
the MEO’s lost and found department at 877-7651 to inquire about any of personal items.
A. Reservations
Reservations may be made up to 14 days in advance but no later than 3:00 pm the business day prior to
pickup time. It is the responsibility of the passenger to relay the following information when booking a
reservation.
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Passenger name, address, telephone number
Destination
Appointment date & time (if any)
Ambulatory or Wheelchair
Accompanying aide/companion (if required) Provider will not be responsible to furnish an
aide for assistance to authorized passengers.
Please note:
Passengers shall call to make reservation during normal business hours of 7:30.m. to 4:30 p.m.
Monday through Fridays to cancel or change a trip. The answering service will not take any
information regarding reservations or changes
The Promise of Community Action
Community Action changes people’s lives, embodies the spirit of hope,
improves communities, and makes America a better place to live. We care
about the entire community, and we are dedicated to helping people help
themselves and each other.
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MEO Transportation: Ala Hou
February 1, 2011
B. Cancellations
Passengers are required to cancel reservations at least 24 hours in advance of the pick up time. Any
cancellation called in less than 6 hours prior to scheduled pick up will be charged as a ‘no show’. When
canceling a scheduled pick up, passengers are responsible to relay the following information to our MEO
transportation reservationists at 877-7651.
1. Name and address
2. Date & time of scheduled reservation
** Please ask for the name of your reservationists when making cancellations/reservations.**
C. Changes To Reservations
When making a change to the scheduled pick up, passengers must call in the change at least one hour
prior to the scheduled pick up time. Passengers are responsible for providing the following information:
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Time and date of scheduled pick up
New destination address, if applicable
New telephone number, if applicable
Status of any other scheduled trips for the day
New time of scheduled pick up, if applicable
Please note that the original scheduled trip will be charged as a no show if the provider cannot
accommodate the requested change and the passenger still cancels the trip within 6 hours of the
scheduled pick up time.
Other types of infractions:
1. Dangerous behavior – any safety related action that may cause direct or indirect physical harm
to the Provider’s employee(s) or property, other passengers, or to themselves.
2. Physical abuse – any threat or action that may cause direct or indirect physical harm to the
Provider’s employee(s), or any other person on board the vehicle.
3. Verbal abuse – any presentation that is offensive to passenger or Provider’s employee(s) while
in the course of performing his/her duties.
4. Commendations or complaints regarding the program may be made to the transportation
Management by calling our office at 877-7651. Serious incidents should include the following
information.
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Date and time
Place of incident (when applicable)
Scheduled pick up time
Vehicle number, and Driver’s name
Name & phone number of applicant.
Passenger’s input is important in providing a safe and reliable service.
MEO Transportation: 808.877.7651
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MEO Transportation: Ala Hou
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MEO Transportation 808.877.7651
Who is the target population and what are their specific needs?
Disabled individuals who have need for accessible transportation and have a physician certified
disability. Examples of disabilities may include vision impairment or blindness, developmental or mental
disability, or wheel chair use. A person is not automatically eligible for the program, because they have
an ADA defined disability, but rather, each client must demonstrate need for access as well. A carefully
designed five-point priority scale for service has been designed, as we anticipate that demand will
category two and so on.
Priority Categories:
1. Scheduled medical visits
2. Employment
3. Education
4. Worship in one’s religion (first come first served)
5. Other (first come first served)
What is the geographical area’s to be served, facility and hours of operation?
All transportation will occur on the Island of Maui & Molokai. A driver and vehicle will be designated to
each area, to best meet the need to the target population based upon priority. The proposed
operational hours follow otherwise.
Monday thru Friday, Saturday & Holidays: see Schedule
All Operational Hours are Inclusive of Transit time.
Holiday Service will be on State and County Observed Holidays
MEO Transportation: 808.877.7651