Your Broadband VoIP Phone Service
MYNETFONE C USTOMER INFORMATION PACK
GETTING S TARTED WITH VOIP AND
MAKING GREAT S AVINGS ON YOUR PHONE BILLS
How VoIP Can Save You Money
The quickest and easiest way to start using VoIP is with the MyNetFone SuperSaver service. The SuperSaver
service has no lock-in contract and no monthly fees – as such it is a very low risk proposition for consumers.
With the SuperSaver service, a user pays only for the calls made, and nothing for having the service connected or
making and receiving Internet calls from other MyNetFone users.
The MyNetFone SuperSaver call rates are also extremely low, increasing the savings. The highlights of the
SuperSaver service are:
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No monthly charges – only pay for the calls you make,
12.5 cents untimed to any landline phones in Australia – available all areas, any time of day,
27 cents per minute calls to mobiles, with no flag fall or connection fee, and
International calls from as low as 2 cents per minute, with no connection fees.
However, you can take advantage of further savings if you opt for the MyNetFone MegaSaver, JumboSaver or
PowerSaver services.
The MyNetFone MegaSaver service can save even more money for some users. The highlights of the MegaSaver
service are:
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$9.95 per month charge,
10 cents untimed to any landline phones in Australia – available all areas, any time of day,
20 cents per minute calls to mobiles, with no flag fall or connection fee,
International calls from as low as 2 cents per minute, with no flag fall or connection fees, and
Comes with a FREE DID/PSTN number to receive calls from the regular phone network.
The MyNetFone JumboSaver is similar to the MegaSaver service however it is tailored for people who
predominantly make local and national calls. The highlights of the JumboSaver service are:
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$19.95 per month charge,
250 FREE calls to any landline phones in Australia – available all areas, any time of day, and then 10 cents
untimed for any additional calls
20 cents per minute calls to mobiles, with no flag fall or connection fee,
International calls from as low as 2 cents per minute, with no flag fall or connection fees, and
Comes with a FREE DID/PSTN number to receive calls from the regular phone network.
Finally, the MyNetFone PowerSaver service is ideal for customers who make a lot of local, national and mobile calls.
The highlights of the PowerSaver service are:
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$49.95 per month charge,
500 FREE calls to any landline phones in Australia – available all areas, any time of day, and then 10 cents
untimed for any additional calls
15 cents per minute calls to mobiles, with no flag fall or connection fee,
International calls from as low as 2 cents per minute, with no flag fall or connection fees, and
Comes with a FREE DID/PSTN number to receive calls from the regular phone network.
These great call rates are available 24 hours a day, 7 days a week – there are no off-peak times to worry about.
Most service providers that advertise attractive call rates also have a big connection fee at the start of a call. Because
most mobile and STD calls are usually short, this makes a huge difference to the amount that gets charged to your
phone bill. For example a 55 second call to a mobile phone with a traditional service provider may cost as much as 67
cents (37 cent connection fee plus 30 cents per minute block or part thereof) – the same call with MyNetFone would
cost 15 cents on the PowerSaver service (no connection fee, only 20 cents per minute block or part thereof). That is
an immediate 77% saving on some mobile calls.
www.mynetfone.com.au
Your Broadband VoIP Phone Service
How To Get Started Quickly
To get started with the MyNetFone service you need two things:
1.
An existing broadband Internet connection – from any reputable ISP in Australia.
We recommend a minimum of a 64kbit/sec upstream and 128kbit/sec downstream or higher. Higher speeds
will improve the voice quality. When using the minimum recommended speed, you may suffer voice quality
“break-up” if using the Internet in the background. At times like these it’s best to stop applications which may
be running in the background, or increase the speed of your service with your ISP.
We also recommend a minimum of a 100 Megabyte plan. VoIP usage does go towards your ISP’s download
quota. In general 20 minutes of talk time will use about 1 Megabyte of quota. Note that if you are with an ISP
that counts both download and upload, then 10 minutes of talk time will use about 1 Megabyte of quota. A
100 Megabyte plan will usually give you about 2000 minutes of talk time per month if used exclusively for
VoIP. Most households use only about 1000 minutes of talk time per month.
2.
A VoIP device such as the MyNetFone soft phone on your computer or an Analogue Telephone
Adaptor (ATA). This is the device that converts your phone call into Internet voice. You can purchase your
device from MyNetFone on the web site, or ask your local computer store.
There are several types of adaptors available on the market. Make sure you purchase one with a MyNetFone
logo on the box. This means the adaptor is pre-configured and ready to work with the MyNetFone services –
anywhere in the world.
Things You Need To Know About VoIP
The following are very important things that every consumer needs to know about VoIP.
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Emergency Calls – With VoIP, calls to emergency services such as 000 may not work at all times – like
when the power is out or the Internet is down. Also emergency service operators will not be able to tell your
location so you will need to inform them. MyNetFone do not recommend using VoIP as your only telephone
service at home. We recommend that you keep another form of telephone – mobile or land line available for
emergencies. No VoIP service provider can provide faultless emergency call services due to the nature of the
Internet.
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Voice Quality – Whilst the MyNetFone network normally provides excellent voice quality – as good as or
better than a traditional service – this quality is subject to the performance of your Internet connection, and
as such, cannot be guaranteed at all times.
Choosing The Right Adaptor For You
There are essentially four types of adaptors to choose from for the home consumer. The choice will depend on the
budget and the intended method of use. Detailed instructions are provided with each unit at the time of purchase. Visit
http://www.mynetfone.com.au/devices/ for more details.
1.
Soft phone (MNF001 or VMNF25) – A soft phone is an extremely low cost way of getting started. It is low
cost because it is loaded onto your computer. As such your computer must be turned on for you to make and
receive calls. Also you must be at your computer to use it. The voice quality on the soft phone device may not
be as good as the other devices mentioned below.
MyNetFone sells the VMNF25
VoIP Headset with Soft Phone Software for Windows and Mac
2.
Simple ATA (V100LS) – The simple ATA plugs into a spare Ethernet port in your existing home/office
network and requires you to have an existing broadband router. Plug in any existing telephone and you are
ready to place calls. The telephone can be any analogue desktop, cordless or DECT phone. The simple ATA
provides very high quality voice, with the convenience of using your existing telephone handset.
www.mynetfone.com.au
Your Broadband VoIP Phone Service
MyNetFone sells the NetComm V100LS Simple Analogue Telephone Adaptor
3.
Multi-port ATA with QoS (VMNF300, TA612V or WGR613V) – The multi-port ATA with QoS combines a
broadband router and firewall with an ATA. Apart from your broadband modem, no existing equipment is
required. These adaptors also include Quality of Service which means voice is prioritised over other data on
your Internet connection and this ensures the best possible voice quality even when your Internet connection
is being used heavily by other computers.
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MyNetFone sells the following Multi-port ATA’s with QoS:
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NetComm VMNF300 VoIP Telephone Adaptor/Router,
NETGEAR TA612V Broadband Voice Adapter with 2 Analogue Phone Lines, and
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NETGEAR WGR613V Wireless Router with Voice Adapter
Smart ATA (VMNF300) – The smart ATA is a more advanced than an analogue telephone adaptor. While it
is still simple to install and use. It simply plugs into your network, your existing telephone, and your existing
home phone line (i.e. Telstra line). You can receive calls from your existing (Telstra) phone line and make
calls via VoIP using a single telephone. The smart ATA provides very high quality voice, with the convenience
of using your existing home phone or cordless phone, as well as keeping your existing home phone service.
Our smart adaptor also comes with a firewall, Quality of Service (QoS) voice prioritisation capability (ensures
the best possible voice quality), an Ethernet switch with three spare ports and firewall capabilities – some
great value adds.
MyNetFone sells the NetComm VMNF300 VoIP Telephone Adaptor/Router Smart ATA
Please make sure the adaptor you purchase has a
MyNetFone logo on the box – this means it’s configured and
ready to make calls on the VoIP network!
Phone Numbers Explained (And How To Keep Your Home Phone Number)
All MyNetFone devices come with a unique MyNetFone private phone number. These phone numbers are private to
the MyNetFone service and can be used to make and receive calls between MyNetFone users for free. These
numbers can also be used to call outbound to any traditional landline or mobile phone.
In some cases customers may wish to purchase a new public telephone number so they can receive calls on their VoIP
service like a normal phone from anywhere in the world. MyNetFone can issue new public numbers on request in
most regions around Australia. This requires the customer to purchase the MyNetFone MegaSaver service.
With MyNetFone however it’s possible to make great savings with VoIP whilst keeping your existing home phone
number. This is done by selecting the MyNetFone SuperSaver service together with a smart ATA. This means you
will keep your existing phone service to receive calls from your family and friends, but all outgoing calls go out via
VoIP – thereby making great savings.
This is possible with the MyNetFone SuperSaver service because there are no monthly fees or charges. The service
is $0 per month. That means you don’t have to spend more to start saving.
www.mynetfone.com.au
Your Broadband VoIP Phone Service
You can keep your existing phone service, and even move to a lower monthly rental for that service. You can also
keep any home-line bundles that you may have for saving on your phone, Internet and mobile bills – because VoIP will
not affect those bundles. This means you can maximise your savings with MyNetFone. This option also has the added
benefits of keeping your traditional phone service available for emergency situations.
Conclusions
The MyNetFone SuperSaver service is the ideal VoIP service for consumers. The service has no lock-in contracts, no
minimum monthly spend, and no additional line rentals together with really low call rates. Bundled with the wide range
of adaptors, makes the MyNetFone SuperSaver service suitable for almost every situation.
The MyNetFone MegaSaver, JumboSaver, PowerSaver services can make incredible savings to any small business
or residential user which makes a lot of calls of any time – local, long distance, mobile or international. Savings of up
to 70% are often possible with these services.
For more information, please visit: http://www.mynetfone.com.au/ or call us on 1300 731 048 or e-mail
[email protected]
Your Broadband VoIP Phone Service!
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Reproduction in part or in full is not allowed without express written permission of MyNetFone.
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