Guide to your
new
Pay As You Go
meter
Guernsey Electricity are installing new Pay As You Go
Meters that will make it easier for you to operate and to
keep track of how much electricity you use. The Meters also
feature ‘Friendly’ periods which mean that you will not be
left without electricity during periods when top-ups aren’t
possible, for example in the middle of the night.
Meter overview
e
Display cycle
button
r
Meter display
t
Meter number
u
Credit status
indicators
i
Display legend
o
Re-connection
and
Emergency
credit
activation switch
The
display
legends
000010.73
1.8.0
T1
Supply
disconnected
T2
Display Current
number* tariff
T3
T4
T5
T6
Energy
reading
*Number refers to the current display and always starts with 1.8. For details see display legend on the front of the meter. E.g. 1.8.8 = Usage Cost p/hr.
The display
The meter display alternates between:
• the current rate and the balance reading
• and emergency credit, if activated.
When displaying the balance the meter shows if you are:
in Credit
or in Debt (-)
5.41
BAL
T1
T2
T3
T4
T5
0.41
- BAL
T6
T1
T2
T3
T4
T5
T6
Pressing the green button e cycles through the
display. For information on your last payment
press repeatedly until you see the date appear.
Press approx. 12 times
Last credit on meter date
Press again
Last payment accepted by
meter
17 - 10 - 12
--2
T1
T2
T3
T4
T5
1.00
--3
T1
T6
T2
T3
T4
T5
Press twice more
Current meter arrears
Press again
Arrears collection per week
(if you are not in arrears this will read 0.00)
(if none is due this will read 0.00)
--5
27.40
T1
T2
T3
T4
T5
--6
T6
Adding credit to
the meter
To add credit simply hold your
charged card against the meter
as indicated.
First beep
The meter has started reading
the card. Please KEEP holding
the card in front of the meter.
Double Beep
The meter has finished reading
the card, you can now remove
it and view your credit on the
display.
If the meter makes a long beep
it has failed to read the card.
Please remove your card, wait a
few seconds and then try again.
T6
20.00
T1
T2
T3
T4
T5
T6
?
Emergency
FRIENDLY
YES credit
NO
TIME
You can activate the Emergency
Credit (£2.00) when the credit
shown on the meter is below £1.00.
No credit
credit
light light u
Emergency
is available if the orangeE/Credit
E/Credit
light illuminates
flashes
is flashing.SUPPLY STAYS
SUPPLY TURNS
To activate Emergency credit just press the buttono at the
bottom of the meter, if the credit is below £0.00 the supply
will be reconnected.
The meter display will alternate between
Next
ACTIVATE
TOP-UP TIME
the Credit
Balance
- BAL
EMERGENCY
SUPPLY
CREDIT
DISCONNECTS
and remaining Emergency
BY PRESSING
Credit --1 available before
- - 1 BUTTON
EMERGENCY
disconnection.
CREDIT RUNS
T1 T2 T3 T4 T5 T6
2.00
OUT
Once the Emergency credit
has been used up, the entire
balance due will have to be
repaid before your supply FRIENDLY
can
TIME
be reconnected.
?
YES
0.41
- BAL
NO
T1
T2
T3
T4
T5
T6
‘Friendly’ periods
The meter is Next
designed not toSUPPLY
disconnect at times when it is not
TOP-UP TIME
possible for SUPPLY
you to top upDISCONNECTED
your card. So, if your credit runs out
METER NEEDS
DISCONNECTS
at an unsociable
hour we will
be TO
‘Friendly’ and the supply will
CREDIT
remain on but accumulate RECONNECT
a debt which will need to be repaid
during the next ‘TOP-UP TIME’. If you do not put some credit on
your meter at the next ‘TOP-UP TIME’ your supply is likely to go off.
00 00
|
Monday Saturday
09 00
|
12 00
|
16 30
|
23 59
|
Sunday
and Bank
Holidays
For a quick guide to Emergency credit and ‘Friendly’ and
‘TOP-UP TIME’ periods, please see the chart over the page ➔
Where to buy credit
You can buy top-ups at the outlets listed on the reverse
of this leaflet. You can also call us on 200700 or go to
www.electricity.gg for the latest information.
Lost Card
Should you lose your card, please call in to Guernsey Electricity
on the Bridge to arrange for a replacement. Repeated losses
may result in a small charge.
‘Friendly’ periods
CREDIT
RUNS OUT
YES
?
FRIENDLY
TIME
No credit
light illuminates
SUPPLY STAYS
E/Credit light
flashes
SUPPLY TURNS
Next
TOP-UP TIME
SUPPLY
DISCONNECTS
EMERGENCY
CREDIT RUNS
OUT
YES
Next
TOP-UP TIME
SUPPLY
DISCONNECTS
00 00
|
Monday Saturday
NO
?
FRIENDLY
TIME
ACTIVATE
EMERGENCY
CREDIT
BY PRESSING
BUTTON
NO
SUPPLY
DISCONNECTED
METER NEEDS
CREDIT TO
RECONNECT
09 00
|
12 00
|
16 30
|
23 59
|
Sunday
and Bank
Holidays
The meter is designed not to disconnect at times when it
is not possible for you to top up your card. So, if your credit
runs out at an unsociable hour we will be ‘Friendly’ and the
supply will remain on but accumulate a debt which will need to
be repaid during the next ‘TOP-UP TIME’.
Northside GY1 3AD
200700
electricity.gg
Your
card
Top-up credit is available from:
• Guernsey Electricity Reception
• Checkers Xpress
The Bridge, Pollet, & Collings Rd, St Peter Port
• The Co-operative
The Market & Forest
• Jeffrey’s CI Fuels, Ville au Roi
• Landes du Marche Garage
• Candie Cache Stores
ISSUE Nº 03
JUNE 2014
200700 @guernseyelectricity
/guernseyelectricity
www.electricity.gg