10/16/2013
Karrie Landsverk
Director of Education, Partner with
AmericanWay University
Compromise
Your Style, Not
Your Message
Learning How to
Communicate
With Purpose
AGENDA
 What
is Your Communication Style
the Strengths of Each Style
 Minimizing Conflict Between Styles
 Understanding How Generational Influences Impact
Communication
 Creating a Culture Where All Can be Heard
 Communicating With Purpose and Intention
 Appreciating
Why Is It So Hard for People
To “Get” Us?
Communication Gaps Stem From:
 Only Viewing Issues From Our Perspective
 Failure to Consider Other Styles
 Our Delivery Blocking Our Message
 Information We Share is Unclear
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10/16/2013
Opposites Attract?
 What
Happens When Styles Don’t Mesh?
Styles of Communication
T-Thinker
E-Engager
A-Adventurer
M-Mover
TEAM
Thinker
Characteristics:
•
•
•
•
•
•
Seeks Facts to Understand
Value Analysis
Plan Before Taking Action
Play by the Rules
Respect for Accuracy and Accountability
Prefers to Review Materials in Advance of
Making a Decision
• Shows an Understated Demeanor
• Speaks in More Unemotional Tone
• Uncomfortable with Impulsive Decisions
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10/16/2013
Engagers
Characteristics:
 Value Relationships
 Thrive on Positive Attention from Others
 “Connectors”
 Very Concerned with How Decisions Affect
Others
 Enjoy and Need Small Talk
 Speak in Terms of Feelings
 Show a Range of Emotions
 Very in Tune to Others
Adventurers
Characteristics:
 Value Creativity, Freedom, Flexibility
 Tire of Boring Explanations
 Move Quickly, Work in a Flurry of Activity
 Creative in Communication
 Rely on Intuition
 Tell Stories, Use Dramatic Gestures
 Speak Rapidly, Use Humor
 Exaggerate
 Think Outside the Box
 Embrace Change-See it as Fun!
Movers
Characteristics:
 Make Decisions Quickly
 Focus on Big Picture
 Goal-Oriented, Results Driven
 Competitive
 Value Time, Action, Getting Job Done
 Can be Impatient When Others are Indecisive
 Use Short, Direct Sentences
 Ask Closed Questions (Yes or No Answers)
 Multi-Task While Speaking
 Welcome Change-if it Improves Efficiency!
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10/16/2013
What’s Your Style?
 You
Are Likely a Blend of Several or All
Styles
 One Will Be Dominant More of the Time
 No Style is Better Than the Others
TEAM
How Does This Apply to
Your Teams?
 What
Styles Do You See in Your Teams?
 What
Strengths Does Each Style Bring to
Your Team?
 How
Can You Help Build More Teamwork?
Generational Gaps
What Does Our Age Have to do
With Communication?
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10/16/2013
Define the Generation
Groups
Find your generation
Traditionalist – Born 1922-1945
1.
2.
Baby Boomers – Born 1946-1964
3.
Generation X – Born 1965-1979
4.
Millennial or Generation Y – Born 1980-
2000
Events and Experiences
Traditionalists
 Great Depression
 New Deal
 World War II
 Korean War
Events and Experiences
Baby Boomers
•
•
•
•
•
Civil rights
Sexual revolution
Cold War
Space travel
Assassinations
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10/16/2013
Events and Experiences
Gen Xer’s
 Fall of Berlin Wall
 Watergate
 Women’s liberation
 Desert Storm
 Energy crisis
Events and Experiences
Millennials
 School shootings
 Oklahoma City
 Technology
 Child focused world
Money
Family
Put it Away, Pay
With Cash
Traditional,
Nuclear
Core Values
Traditionalists
Work
Obligation,
Duty Before
Pleasure
Communication
One to One,
Written Memos
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10/16/2013
Money
Family
Buy Now
Pay Later
Disintegrating
Core Values
Baby
Boomers
Work
Communication
Exciting
Adventure
Call Me Anytime
Money
Cautious,
Conservative
Savers
Family
Core Values
Generation
X
Dual-Income
Latch Key Kids
Communication
Work
Call Me Work
Only
Email
Values Freedom
Responsibility
Money
Family
Earn to Spend
Merged Families
Core Values
Millennial
Work
Means to an End
Communication
Instant
Internet
Smart Phones
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10/16/2013
Universal Tips to
Improve Communication





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Listen-Give Your Full Attention
Understand-Ask Questions to Clarify, Seek Others’
Perspectives
State Your Purpose- State What You Think, Why, and
Explain the Outcome You Expect
Outline a Problem-Suggest a Solution
Confirm Agreements/Plans-Restate in Your Own Words
Respect the Needs of Others- “Do you want to think this
over first?” “I know this will take time.”
Express Appreciation-Don’t Just Think it, Say it Out Loud!
Agree to Disagree-Smile  and Accept Differences
We All Want to be Heard
 Create
the Opportunity That Allows All to
Express Their Thoughts and Opinions
 Focus
on Message Vs. Delivery
 Value
Strengths Rather Than Limitations
Let’s Keep in Touch
Presenter, Karrie Landsverk
Partner, and Director of Education for
AmericanWay University

(608) 566-1500
Email: [email protected]
www.americanwayuniversity.com
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