Note 1: Press *6 to Mute phone if you have background noise
#6 to unmute (NEVER press ‘Hold’)
Note 2: Use a lap/desktop to download ppt with notes directly
from Webex (tablets/phones do not allow this)
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Resume Essentials
Milestone 3: Create Your Communications Strategy and Resume
Welcome!
Please Register your Attendance by
writing your FULL name in the Chat Box.
If you do not see the Chat Box, please click on the
Chat bubble icon located at the top of your screen.
Tips for a Successful Webinar
Teleconference
• Press [ *6 ] on your phone to mute and [ #6 ] to unmute your line to
help minimize background noise and interference.
• Please do not place calls on hold.
Audience
Participation
• Participate in the discussion! Be sure to state your first name when
asking questions or making comments.
• Use the Chat feature to send comments to the presenter or the entire
group.
• Respond to audience polls.
Saving the
Presentation
• After the webinar, you will have the opportunity to download the
presentation, complete with annotations.
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Session Objectives
• Construct a resume that gets the reader’s attention
• Select the best resume format and marketing strategy for
today’s marketplace
• Review summary, experience, education, and other
components of the resume
• Discuss references and reference list
Your objectives…
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3
Purpose and Importance of a Resume
What is the purpose of the resume?
• Highlights skills, competencies and takes into account
your interests as well as the employers’ interests
•
Marketing tool and sales document
•
Gets you in front of an employer
•
It is not a testimonial
Why is a resume important in today’s marketplace?
• Increasing competition
•
It’s the market’s first introduction to “YOU” and your “BRAND”
•
Helps you stand out
•
Gives employers specific examples of skills
•
Demonstrates transferability of skills
•
Employers only give 20 – 30 seconds to review
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Core Content For All Resumes
• Resume header
• Profile summary
• Professional experience
• Education and/or Professional Development courses
• Optional:
• Other activities
• Volunteer work
• Associations/memberships
• Accreditations
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Resume Header Examples
Recruitment
agencies may
need postal
code
Avoid Hotmail
Keep it professional
David Jones
City, Province
Telephone Number
Choose 1 number
with a professional
voicemail message
Email Address
LinkedIn URL
SHARAM DASILVA,
MBA, CHRP
City, Province t Telephone Number
Email Address t LinkedIn URL
Add edited URL
when profile
complete
Highlight relevant
post-graduate
designations
Laurie Reynolds
Email Address
Telephone Number
t LinkedIn URL
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6
Creating a Profile vs an Objective
• An introduction to your experience, areas of expertise, technical or
professional skills and traits detailed in the resume
• “Snapshot” of who you are and in what you are interested
• Opportunity for you to demonstrate to an employer that you possess
skills that are of interest to them
• Highlight of your key service offerings and brand
• Engages the reader – highlights your ideal qualities
• It is not an objective statement!
An Objective Statement:
States your needs and
what you ‘want’
A Profile Statement:
Showcases what you
have to ‘offer’
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7
When Building Your Profile Ask Yourself…
• What is your professional identity/brand? What title or functional
area best describes you? – Attend the Personal Branding
webinar
• What are the settings or professional environments in which
you’ve worked?
• What are the most important competencies, skill sets,
achievements and abilities you have to offer?
• Do you have any technical, linguistic or other specialized skills
or knowledge that would be useful on the job?
• What is the highest compliment that you have received in a
performance evaluation?
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8
Profile Examples
ADMINISTRATIVE PROFESSIONAL
Extensive Administrative and Clerical experience with an emphasis on reception,
accounts receivable, accounts payable and payroll backup. A conscientious team
player who is dedicated to getting the job done. Proficient with Microsoft Office
products.
PROFILE
An Information Systems Manager with a demonstrated expertise in programming,
analysis, design, marketing and consulting. Over 15 years of experience in a wide variety
of systems and applications, as well as the following key competencies:



Project Management
Resource Planning
Vendor Management



Innovative System Design
Cross-Functional Communication
Technical Needs Analysis
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9
Career History
Company Name(s):
• No cities required, unless moved between provinces/countries
• Make note if company was recently acquired and/or changed name
Position:
• Include multiple roles to show career progression
• However, only accomplishments for most recent 7-10 years
Years:
• Only include years, not the month and year
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Education
Degree/Program
• BA, Business and Economics
Year Graduated
• Only final year of completion
List of Courses
• Not necessary
Awards
• Only if recent grad
BA, Business and Economics, Bishop’s University, 1994
or if partially completed.
Business and Economics, Bishop’s University - Completed 2 years
of a 4-year BA program, 1990 - 1992
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Core Content:
What Should You Include In your Resume?
Yes
No
Depends
Professional Development and
Association Membership
• Shows continuous learning
• Very important especially if you do not have any formal
education
Advanced Excel, SkillSoft, 2016
Member, HRPAO, 2010 - Present
© Lee Hecht Harrison Knightsbridge
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12
Core Content:
What Should You Include In your Resume?
Yes
No
Depends
Technical or Computer
Skills
• Appropriate for professions that require specific knowledge and
proficiency in technical, computer and/or various equipment
• Unnecessary if a basic knowledge of Microsoft Office is
expected (include if mentioned in the job ad or a specific
requirement for the job)
© Lee Hecht Harrison Knightsbridge
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13
Core Content:
What Should You Include In your Resume?
Yes
No
Depends
Interests
• Personal choice whether to include interests
• Include interests that say something positive about the professional you
• Make them ‘interesting’ – e.g. “Avid Cyclist for Ride to Conquer Cancer”
© Lee Hecht Harrison Knightsbridge
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14
Core Content:
What Should You Include In your Resume?
Yes
No
Depends
Volunteer/Community
Experience
• Optional to include on resume
• Can be highly valuable; may show transferable
skills
• May wish to be more ‘generic’ regarding
association with political or religious organizations
Volunteer Fundraiser, United Way, 2011 - Present
© Lee Hecht Harrison Knightsbridge
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15
Core Content:
What Should You Include In your Resume?
Yes
No
Depends
References
• Bring on separate page from your
resume to 1st interview
• Minimum 3 references
• Business and/or professional
volunteer, avoid personal
• Be sure to let your references know
if you have a new surname
© Lee Hecht Harrison Knightsbridge
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References
Former Managers
Peers
Subordinates
Clients/Customers
Distributors, Suppliers
Professional Volunteer
Ask
permission
to use their
name
Send
references
your resume and
marketing
plan
Use
multi-layered
approach
REFERENCES
Consider all
references as
networking
contacts
Coach
references on
skills to
highlight
Ask them to
tell you when
they are
called
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17
Reference List - Sample
Name
Address/Address
Email Address
Telephone Number
REFERENCES
Same company where you
worked with individual
Different company from where
you worked with individual
Retired from company where
you worked with individual
Contact Name:
Company Name: ABC Company
Telephone Number:
Email Address:
Manager
Relationship: eg) peer, manager, customer, supplier
Notes: eg) please call after 6 p.m.
Contact Name:
Company Name: DEF Company
Telephone Number:
Email Address:
Former Manager at ABC Company
Relationship: eg) peer, manager, customer, supplier
Notes: eg) please call after 6 p.m.
Contact Name:
Company Name: Retired
Telephone Number:
Email Address:
Former Peer of ABC Company
Relationship: eg) peer, manager, customer, supplier
Notes: eg) please call after 6 p.m.
NOTE: References
should not be
attached to or listed
on your Resume…
they should be on a
separate page and
available when
asked for them.
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Other Content to Consider
• Languages
• Speaking Engagements
• Publications/Patents
• Awards/Recognitions
• Others?
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19
Preparing Your Accomplishment Statements –
Getting the Wow Factor into your Resume!
Ask Yourself~ In Your Career Did You Ever…
•
Identify a problem in your department or company that
had been overlooked?
•
Help to improve productivity?
•
Take the initiative to improve something or respond to an
immediate need?
•
Solve a particularly difficult customer problem or identify a
new need?
•
Save your department or company money?
•
Implement or improve a new system or procedure in your
department or company?
•
Present any new ideas that were put into effect?
•
Undertake an assignment or project that was not part of
your job, just because you were intrigued by the problem?
•
Receive any awards or commendations?
Individual
(yourself, others)
Team
(immediate, departmental)
Organizational
(systems, policies, culture)
Customer
(internal, external)
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Accomplishment Statements
What did you do?
How did you do it?
What was the Result?
Key Word
Description
Value Added
Action Verb in the past tense
Briefly, what skills or
techniques did you use?
What is better because of what
you did?
1. Initiated and
developed…
2. Built and managed…
3. Created and
executed…
…an innovative
marketing strategy for a
country-wide product
launch
…12 key client accounts
worth $1.3M in sales
…an organizational
development model
and employee
recognition program
…that increased sales
nationally by 20%
…maintaining excellent
customer relations
and increasing market
profile
…which significantly
increased morale and
productivity
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Sample Statements
Quantity
Quantity
• Increased sales nationally by 30% in 60 days by developing an innovative
sales incentive program which in addition to sales, rewarded performance
and activity.
• Developed a comprehensive program to train Customer Reps on new
database, which contributed to a 35% reduction in errors.
Quality
Quality
• Processed over 100 orders and cash sales on the database with
completeness and accuracy on a daily basis.
• Designed a user-friendly operations manual that was rolled out nationally
and ensured consistency across the company.
Cost/Revenue
Cost/Revenue
• Negotiated a contract that saved the department over $500,000.
• Developed a new product that increased quarterly revenue by $50,000.
Productivity/
Productivity/
Timelines
Timelines
• Automated a claim processing system that reduced the turnaround time
from 2 weeks to 2 days.
• Created an Excel spreadsheet using pivot tables that reduced the monthend Sunday working time from 8 hours to 3 hours.
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22
Expand on Your Accomplishments Through
Building SOAR Stories – Use at Interviews
S
O
A
=
SITUATION
=
OBSTACLES
=
ACTIONS
R
=
RESULTS
What was the value added or
result of doing what you did?
© Lee Hecht Harrison Knightsbridge
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23
Accomplishment Statement – Exercise
Accomplishment
Statement in
Resume
• Increased sales nationally by 30% in 60 days by developing an
innovative sales incentive program which in addition to sales,
rewarded performance and activity.
SOAR STORY
FOR INTERVIEW
Situation Name
Declining Sales Territory
Obstacle
• Month after month, declined sales
• Difficulty attracting and keeping good sales people
• Hard to meet deadlines/targets
Actions
• Created first ever sales incentive program based on
performance and activity; not just sales quota
• Friendly competition and regular sales team meetings
Results
• Created a high energy, enthusiastic sales team that increased
territory sales by 30% in the first 60 days
• Implemented program across the country
*Through the Learning Center in the CRN, register for the Webinar: “Creating Powerful Accomplishment Statements”
** Use the Accomplishment Stories Template on the CRN to help you capture your achievements
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24
Types of Resumes
Chronological
•
Emphasizes
employment history
•
Lists positions in
reverse chronological
order
•
Functional
•
Emphasizes skills,
competencies and
expertise rather than
employers and dates
•
Effective for career
changers or recent
graduates
Most widely-used
format
•
DISADVANTAGES
• Emphasizes
employment gaps/job
hopping
•
Limiting – most
appropriate for same
career
Combination/Hybrid
•
Emphasizes
transferable skills and
experience in a
chronological work
history order
•
Incorporates the best of
the chronological and
functional formats
Eliminates repetition of
information
DISADVANTAGES
• Agencies dislike them
DISADVANTAGES
• Can be lengthy
•
•
Hard to determine
where and when
accomplishments
achieved
Hard to maintain
consistency of skills in
headings
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25
Chronological Resume Sample #1
FRANCO LOPEZ
City, Province
Telephone Number
email address • LinkedIn URL
CAREER SUMMARY
Plant Manager with progressive experience in packaging and food processing industries. Problem solver with a strong
quality background and committed style. Proven effectiveness in achieving results by generating common focus and team
building in a high-tech, high-volume environment. Effectively leads both unionized and non-unionized employees in ensuring
all GMP's are adhered to and key productivity targets are met through precise scheduling, ordering and monitoring of
processes.
CAREER HISTORY
COMPAC PACKAGING INC.
(Insert Total Years of Service) 2002 - 2016
26the metal and steel industries with plants with distribution
A privately owned Canadian manufacturer of products used in
centers across the country, generating revenues in excess of $250 million.
Plant Manager (2011 - 2016)
Managed all plant activities including engineering, human resources, office services, manufacturing and materials
management, with a staff of 30 and a workforce of 250. Budget responsibility of $48 million including $2.5 million capital
projects. Reported to the Vice-President of Operations.
•
•
•
•
•
Managed all aspects of final phase and start-up of a $20 million production line project with annual capacity in excess of
300 million units.
Developed and implemented inspection programs that reduced AOQL to less than 65/l00 and led to three-year +contract
extension with a major customer.
Established preventative maintenance programs with budgeted savings of $500,000 annually.
Introduced employee involvement programs that incorporated existing SPC efforts, resulting in a year-over-year cost
improvement forecast of $3 million.
Increased monthly outputs from 30 million to 40 million, improving inventory position and reducing variable costs by 25%.
Spearheaded steel supplier quality improvement resulting in gauge control improvement from 3% to 5%.
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26
Chronological Resume Sample #1 (cont’d)
Franco Lopez
Page 2
Manager Manufacturing (2007 - 2011)
Oversaw manufacturing and quality assurance departments to meet annual quota of 450 million units with staff of 9 and work
force of 120.
•
•
•
Represented operations at Quebec plant on successful contract negotiations, achieving a win-win language position.
Managed technology change involved in implementing new container size, achieving planned monthly output within budget.
Negotiated contract to secure two-year extension of l00 million unit contract with a major food processing company.
General Foreman (2004 - 2007)
Quality Control Supervisor (2002 - 2004)
HOLLY MANUFACTURING SERVICES
Manufacturing Supervisor
1998 - 2002
LAKESIDE SALT PLANT
General Labourer
1997 - 1998
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27
Chronological Resume Sample #1 (cont’d)
Franco Lopez
Page 2 (cont’d)
EDUCATION/PROFESSIONAL DEVELOPMENT
Leadership, ABC Training (2015)
Labour Relations, Compaq Packaging Inc. (2014)
Managing for Motivation, Quality Training Company (2011)
Kepner Tregoe Problem Solving and Decision Making, ABC Training (2008)
Modern Quality Engineering/SPC, XYZ Consulting (2008)
Management Diploma, City College (1997)
INTERESTS
Automotive Repair of Vintage Mustangs, Sail Boating Regattas
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Chronological Resume Sample #2
Irina Zubov,
MCSE
Telephone Number  Email Address  LinkedIn URL
Profile
An IT Professional with extensive experience that includes infrastructure support, LAN & mainframe administration, storage
management, network security, and disaster recovery. Proven ability to coordinate and lead large-scale projects with a high
degree of effectiveness. Proactive and solutions oriented, with a reputation for ensuring seamless project delivery, leading
high performance teams and understanding business needs.
Technical Expertise



Control-M
Scripting (KSH, VBS, BAT)
SAN (Brocade, IBM, HP, EMC)



Netbackup
SQL database queries
Project Management (MS
Project, Mercury)



Sharepoint
Infomapping, Visio
Remedy Change and
Problem Management,
Asset Tracking
Work Experience
SYSTEMS INC. (Formerly IT Pro Inc.)
2008 - 2016
Technical Project Leader (2011 - 2016)
Accountable for the planning, implementation and coordination of projects and project teams relating to the LAN and mainframe
data processing environment.
•
•
•
•
Installed, designed, implemented and maintained a Control-M system, which enabled business-critical 24/7 monitoring and
automation.
Created documentation, conducted training, and provided support for 24/7 operations. Avoided the need for additional backup
operators by deploying Control-M initially in the backup area.
Designed and implemented a Storage Management SQL-based system to gather trended information about data growth and to
generate reports, thus allowing more accurate storage projections.
Implemented, maintained and documented current SAN, comprised of IBM SVC (SAN Virtualization Controller) with DS4000
disk, HP EVA disk, Brocade fiber switches, replacing the IBM ESS SAN. The SAN implementation allowed for quicker response to
increased storage requirements.
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Functional Resume Sample – Career Changer
Carrie Cruz, C.H.R.P., R.N.
Telephone Number ♦ Email Address ♦ LinkedIn URL
CAREER SUMMARY
A diverse Human Resources Professional and recent CHRP graduate with a broad base of healthcare industry experience
spanning nursing, case management and pharmaceutical sales. Proven ability to achieve objectives by mobilizing resources,
using initiative, and exercising sound judgment. Demonstrated success in building and sustaining positive relationships, which
underscores a reputation for integrity and credibility.
Key skills include:



Recruitment and Selection
Talent Development
Policy and Process Improvement



Relationship Management
Contract Negotiations
People Leadership
KEY ACCOMPLISHMENTS
Recruitment and Selection
• Reduced turnover rates by 50% within the Pharmaland sales team by establishing and maintaining a pipeline of talent,
implementing an employee referral bonus program and actively managing relationships with external employment agencies.
• Recruited over 50 new staff in the areas of sales, nursing and case management including sourcing candidates, developing job
descriptions, conducting interviews and reference checks.
• Led the campus intake strategy for entry-level roles, achieving the target of permanent placement for 10% of graduates
annually at a cost per hire of only $500.
• Member of Pharmaland’s Hiring Action Team which was responsible for the introduction of a pre-employment screening
process and the selection of a Recruitment Management System.
© Lee Hecht Harrison Knightsbridge
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Functional Resume Sample (cont’d)
Carrie Cruz, C.H.R.P., R.N.
Page 2
Talent Development
• Delivered new employee orientation which led to improvements in retention and improved assimilation of new staff into the
Pharmaland organization.
• Supervised, trained and evaluated nursing students, ensuring a high level of proficiency in both practical and theoretical
knowledge and skills.
• Led the six-month pilot within team of the CCAC’s new Learning Management System (LMS) and provided monthly update
reports outlining suggestions for improvement. System was successfully rolled out to the entire organization following the six=
month pilot.
• Facilitated monthly one-on-one update meetings with direct reports to review and establish learning goals. This resulted in
division receiving one of the highest scores on the annual employee satisfaction survey in the category of Coaching and
Development.
Relationship Management
• Oversaw patient triage through efficient and accurate assessment and planning. Optimized recovery and minimized hospital
stay, which improved emergency health care delivery.
• Managed one of Medipharma’s largest territories, which included both Northern and Western GTA. Quickly established
relationships with pharmacy owners and achieved 114% of new product sales targets.
• Successfully promoted products such as Pollinex R Ragweed vaccine, Pantoloc, and Zithromax to physicians and allergists.
Consistently exceeded sales targets while managing large territories.
© Lee Hecht Harrison Knightsbridge
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Functional Resume Sample (cont’d)
Carrie Cruz, C.H.R.P., R.N.
Page 2 (cont’d)
CAREER HISTORY
PHARMALAND, Sales Manager
2013 - 2016
MEDIPHARMA, Account Manager
2010 - 2013
KRAMER PHARMA, Medical Representative
2007 - 2010
COMMUNITY CARE ACCESS CENTRE (CCAC), Case Manager
2005 - 2007
NEW YORK HOSPITAL
Registered Nurse, Psychiatry (2001 - 2005)
Registered Nurse, Cardiology and Step Down Unit (1998 - 2001)
1998 - 2005
EDUCATION/PROFESSIONAL DEVELOPMENT
C.H.R.P., Human Resources Professional Association of Ontario, 2014
Microsoft Office 2010 Specialist, Microsoft Corporation, 2011
Registered Nurse (RN), Healthy University, 1998
BA, University of School, 1995
INTERESTS/COMMUNITY INVOLVEMENT
Coach Junior Girls Soccer, 2008 - Present
Marathon Runner (Completed the Vancouver Marathon, 2010)
Women’s Hockey, Vancouver Hockey Club, 2011 - Present
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Reverse Functional Resume Sample –
Eliminate Repetition
MELVIN MOORE
City, Province ♦ Telephone Number ♦ email address ♦ LinkedIn URL
SALES/MARKETING LEADER
A dynamic Financial Services Senior Manager possessing strengths in the areas of strategy formulation, sales and
marketing. Renowned for the ability to drive growth, build consensus and communicate amongst divergent
interests. Possesses proven leadership strength and is a successful change-agent, able to provide workable solutions
to complex issues. Strong ability to adapt to changing environments by establishing positive lines of communication and
direction.
BUSINESS HISTORY
BANK OF THE COUNTRY
2000 - 2016
Director, Sales and Marketing (2013 - 2016)
Accountable for mortgage portfolio growth through multiple channels of distribution. Managed a staff of 10 and a portfolio
of $40BN. Reported to the Vice-President, Mortgage Line of Business.
Senior Manager, Mortgage Strategy (2008 - 2013)
Led the Project Management team that undertook a Value-Based Management assessment of the Bank's Mortgage
Business, overseeing a team of six consultants. Reported to Vice-President, Personal Lending Services.
Senior Manager, Mortgages (2005 - 2008)
Managed the Real Estate Lending Sales Support Group and the Bank's residential mortgage portfolio in Ontario worth $11
billion. Managed a staff of 14. Reported to Vice-President, Real Estate Lending.
Senior Manager, Markets, Planning and Control (2000 - 2005)
Advised and supported senior Corporate and Institutional Financial Services (CIFS) executives on marketing issues and
opportunities related to business strategies. Reported to Vice-President, Markets.
FINANCIAL ABC INSTITUTION
Manager, Capital Markets Group
1993 - 2000
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Reverse Functional Resume Sample (cont’d)
MELVIN MOORE
Page 2
KEY SERVICE OFFERINGS
STRATEGY
• Created and implemented a Centralized Mortgage Renewal Program that reduced the frequency of discounting, offering an
alternative mortgage renewal channel to customers. Built consensus to successfully launch program in Ontario and BC
exceeding all projected targets.
• Established and spearheaded the Ontario Residential Mortgage Strategy, which drove an 80% increase in residential mortgage
approvals. Increased the bank's share of the Commercial Construction market in the GTA from 22% to 30%.
• Re-configured an internal third party mortgage referral program, which resulted in a l00% increase in mortgages booked in
five months, compared to the previous full year.
SALES
• Developed and launched product based sales tools throughout Canada assisting over 1500 Lenders in sales delivery. Devised
and launched complementary customer-focused marketing materials increasing Lenders’ overall product base knowledge and
improved the sales process.
• Devised and implemented a national virtual sales conference call that enabled internal stakeholders to exchange information
on sales, products and industry news. Gained initial participation of 400 people increasing to 900. Process was adopted by
other bank divisions.
• Established and drove first National Sales Conference which invited the regional mortgage representatives to share sales
techniques and tools. Process enabled representatives to better position products resulting in the highest historical figures in
mortgage approvals.
MARKETING
• Designed and implemented a quarterly satisfaction survey targeting new and renewal mortgage customers. Results included:
o increased overall customer satisfaction by 46%
o achieved 95% retention of renewal business
o achieved a satisfaction rating of 93.9% of internal mortgage stakeholders.
• Partnered with Quicken.ca to develop and drive an on-line mortgage competition where applicants could win up to 4 months
of mortgage payments. Realized an increase in website traffic, driving a l00% rise in mortgage applications.
• Launched an innovative Air Miles Reward Program resulting in 46% of referrals made by Realtors who previously had never
referred business to Bank of the Country.
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Reverse Functional Resume Sample (cont’d)
MELVIN MOORE
Page 2 (Cont’d)
PROFESSIONAL DEVELOPMENT
Media Training, National Public Relations, 2014
Marketing Management Program, ABC School of Business, 2013
Pension and Other Retirement Plans in Canada, 2008
Canadian Investment Finance, 2006
Canadian Securities Course, 2006
BANK OF COUNTRY IN-HOUSE COURSES:
Advanced Executive Program, 2011
Corporate Lending Workshop, 2007
Managerial Leadership Program, 2005
COMMUNITY INVOLVEMENT
Treasurer, Scholarship Fund Committee, Trimax Charity - Current Chair
Publicity Committee - Trimax Charity, 2010 - Present
Chairperson, Cartwright Funds, Career Development Program, 2008 - 2009
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Combination Style Resume Sample
KEVIN SMITH, CHRP
Telephone Number
email address
LinkedIn URL
PROFILE
A Senior Human Resources Generalist with extensive experience in private and service industries. Demonstrates strong
training and development skills including assessing training needs, designing in-house programs and conducting in-house
sessions. Successful at creating and implementing management development and employee involvement programs which
result in organizational change and productivity improvement. Works well with all levels of management to create an
environment of openness and trust.
BUSINESS EXPERIENCE
THE SUCCESSFUL CORP.
MANAGER, HUMAN RESOURCES (2010 - 2016)
SENIOR CONSULTANT, HUMAN RESOURCES (2007 - 2010)
SPECIALIST, TRAINING & DEVELOPMENT (2005 - 2007)
2005 - 2016
TRAINING AND DEVELOPMENT
 Initiated and introduced first senior management training program which resulted in improving team building across
departments and increased productivity.
 Identified, developed and conducted in-house training programs for five staffing levels improving individual skills and
interdepartmental relationships throughout the company.
 Spearheaded an Employee Task Force (union and non-union staff) that resulted in the recommendation and
implementation of programs to improve morale and productivity.
 Facilitated in-house training sessions including performance appraisals, team building, and presentation skills for various
departments as requested thereby improving skills and increasing synergy.
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Combination Style Resume Sample (cont’d)
KEVIN SMITH
Page 2
HUMAN RESOURCE MANAGEMENT
 Reorganized human resources department, trained staff of 5 and increased services to users which improved department’s
visibility and value to the organization.
 Planned and coordinated writing of job descriptions for over l50 different positions and directed the first Job Evaluation
Committee resulting in a more objective assessment of jobs.
 Implemented and administered a salary administration plan resulting in internal equity and compliance with federal
legislative requirements.
 Developed and introduced key written human resources policies and conducted informational sessions to assist managers in
decision making. Developed and prepared an Employment Equity Plan.
 Coached and provided guidance to managers regarding employee problems resulting in a decrease of litigation cases, fairer
treatment of employees and increased compliance of legal requirements.
CANALL CANADA LIMITED
MANAGER, HUMAN RESOURCES
2000 - 2005
TRAINING AND DEVELOPMENT
 Introduced Training and Development function, coordinated in-house training sessions and sourced outside programs to
increase employees’ skills.
 Implemented and facilitated the on-going Quality Program by selecting teams, training leaders, and acting as liaison
between teams and senior management which resulted in a more participative style of management and productivity
improvement.
HUMAN RESOURCES MANAGEMENT
 Coordinated the revision of consultant evaluations that included identification of salary administration problems in order to
become competitive in the marketplace.
 Decreased recruitment costs through effective recruitment strategies and policies and greater use of student programs
resulting in a $40,000 savings in the first year.
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Combination Style Resume Sample (cont’d)
KEVIN SMITH
Page 2
ENERGY TRANSPORT LTD.
MANAGER, HUMAN RESOURCES
1998 - 2000
Prior to 1998 held a series of progressive positions in HR and Training.
EDUCATION
C.H.R.P., 1999
Certified Personnel Manager, ABC College, 1998
Bachelor of Arts, History and Psychology, ABC University, 1995
PROFESSIONAL DEVELOPMENT
Human Resources courses, HRPAO, 2000 - 2016:
Pay Equity, Employment Equity
Recruitment and Selection Techniques, Salary Administration, HRPAO, OSTD Conference
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Posting and Submitting Your Resume
• 1-2 pages in length - details focusing on last 7-10
years of experience
• Maximize white space for visual appeal (1” margins)
• Create two versions
- Formatted and .txt (text) or .rtf (rich text format)
• Make a separate resume for posting on public web
sites
- Decide whether or not to include home address
- Be aware of any information that can be used for
identity theft
• Follow instructions for submitting resumes
- Resume in the body of the email
- Resume as an attachment
- Pasting resume in online applications
• Use concise and active wording
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Applicant Tracking Systems (ATS)
• Formatting Tips
- Use black font
- Keep contact details out of headers/footers (ok for page 2 header – name
and page #)
- Select a universal font style – most common are Arial, Verdana, Calibri and
Times New Roman. Sizes vary depending on font: 10.5 – 12pt
- Avoid tables and special graphics
- Minimize bolding and underlining
- Avoid pdf; not all systems can read all versions. Word doc or .txt or .rtf
- Keep bullets simple
- Use keywords early and often. Use the job ad and your knowledge of the
target job
- Spell out terms fully and use acronyms e.g. electronic medical records
(EMR)
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Next Steps
• Craft / update your resume
• Use the resume template if needed
• Submit resume for a critique
• Create formatted and text version of
resume
• Contact your references and create a
Reference List
• Register for the Cover Letters and Email
Strategies webinar
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CRN Resume Resources (selected):
Click on Resume, Search “Resume” or Browse by Subject
Quick Links: Resume Samples, Resume Reserve, Resume Critique
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Related Webinars
• Cover Letters and Email Strategies
• Personal Branding
• Communications Strategy
• Creating Powerful Accomplishment Statements
(SOARS)
• Marketing Plan and Productivity
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Thank You
Thank You
Attendance
• Thank you for joining me today.
• If you joined the webinar late, or are ‘audio only’, please notify
the presenter before you logoff.
• Reminder: Please register your attendance by writing your
FULL name in the Chat Box.
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To Save the Presentation as a PDF
1. Click on the word File in the upper left corner of your computer
or on the save disc icon
running along the left side bar
2. Select Save As > click on Document
3. Choose where you want to save the file (desktop? file?)
4. File name box > name the document
5. Save as type box > select Portable Document Format (PDF)
- this is the second option under the UCF Format option
6. Click on Save
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