FFTMonthlySummary:June2015
DrG.Suleimanpractice
Code:F85666
SECTION1
CQRSReporting
CQRSReporting
FFT001
FFT002
FFT003
FFT004
FFT005
FFT006
FFT007
FFT008
FFT009
FFT010
FFT011
FFT012
57
14
2
1
1
1
30
0
0
46
0
0
Notes: 1. TheCQRSReportingtablescoresaboveshouldbeentereddirectlyaspresentedintotheCQRSSystem.ForfurtherinformationpleasecontacttheCQRSservice
deskon08004402777oremailthematcqrsservicedesk@gdit.com.Pleaseselectthe'DataSubmission'tabfromthemainmenu.
SECTION2
ReportSummary
211
SurveyedPatients:
76
Responses:
ExtremelyLikely
Likely
Neither
Likelynor
Unlikely
Unlikely
Extremely
Unlikely
Don’tKnow
Total
41
4
0
0
0
1
46
ManualUpload
16
10
2
1
1
0
30
Total
57
14
2
1
1
1
76
75%
18%
3%
1%
1%
1%
100%
SMS-Autopoll
SMS-UserInitiated
Tablet/App
Web/E-mail
Total(%)
SummaryScores
93%
3%
4%
NHSScoringGuidance
RecentguidanceissuedbyNHSEnglandhasconfirmedthemoveawayfromthe‘NetPromoter’scoringmethodologytoasimpler‘PercentageRecommended’and
‘PercentageNotRecommended’method.
Thepercentagemeasuresarecalculatedasfollows:
Recommended(%)=
NotRecommended(%)=
extremelylikely+likely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
extremelyunlikely+unlikely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
x100
x100
ForfurtherinformationabouttheselectionofthescoringmethodpleaseseetheNHSFFTReviewpublishedinJune2014here:
http://www.england.nhs.uk/ourwork/pe/fft/fft-test-review/
SECTION3
PracticeScoring
PracticeScore:'Recommended'Rank
YourScore:
93%
PercentileRank:
80TH
0%
50%
100%
Lower
Mid
93% 100%
HighScore
63%
LowScore
Notes: 1. Displaythe'Recommended'scoreandpercentileforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
3. Percentilerepresentshowyour'recommended'scorecomparestoallotherpracticesmanagedbyiPLATO.Yourscoreof80thpercentilemeansyourpracticescored
above80%ofallpractices.
FriendsandFamilyScore
PracticeScore:'Recommended'Comparison
100%
98%
96%
94%
92%
90%
88%
86%
84%
82%
01/06
03/06
05/06
09/06
11/06
AllPractices
15/06
17/06
19/06
24/06
29/06
DrG.Suleimanpractice
Notes: 1. Practicescorecomparisonof'recommended'scoresonly.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
PracticeScore:'Recommended'DemographicAnalysis
Age
Gender
<25
25-65
65+
AllPractices
81%
88%
93%
DrG.Suleimanpractice
75%
93%
100%
AllPractices
88%
DrG.Suleimanpractice
87%
96%
91%
Notes: 1. Scoresforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
FFTScore%
PracticeScore:DayoftheWeekAnalysis
110%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Monday
Tuesday
Wednesday
Recommended
NotRecommended
Notes: 1. PracticeperformancebyDayoftheweek.Representsactualscoreforall'days'duringreportingperiod.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
Thursday
Friday
SECTION4
PatientResponseAnalysis
PatientResponses
30
Responses
25
20
15
10
5
0
01/06
03/06
05/06
09/06
Recommended
11/06
15/06
17/06
NotRecommended
Notes: 1. Totalresponseshistoricbyday.
2. Representsactualresponsesreceivedfromallmethods.
3. ResponsesclassifiedasperNHSguidelines.Seescoringguidancesection.
19/06
Passive
24/06
29/06
SECTION5
PatientFreeTextComments:Summary
Thematic
TagCloud
ReceptionExperience
15
ArrangementofAppointment
7
ReferencetoClinician
26
Notes: 1. Thematicanalysisforcurrentreporting
month.
2. Thematicanalysiscoversthemost
discussedthemesbyanalysing
sentencefragementsandisnotan
exhaustiveanalysisofalltalkingpoints.
3. Tagcloudisrenderedusingthemost
usedpresentparticipleverbs,gerund
verb,adverbsandadjectiveswherethe
wordfrequencyisreflectedintextsize.
sp
e
pre complete waiting cial
ma
tur
e
good
su
pp
ort
anymore
iv
e
much
lon
g
lovely
pa
st
pleasantexcellent
ea
polite ignorant
rude d
proeffi silyeasy
ue
fes cie quick ever
also
late
sio nt
chronic c n
rec
alm a
eiv
i
l
n
ing
g
extremely
straight
g
c
l
a
d
gre arin accessible
reliant
rar highly
positive
s
p
g osi speaking till ely
at welleven a
helpful
nice
for
wa
rd
t
ten
tive
l
tive immediately ikely
ly fantastic
fast
brilliant
m
purposeful con
an respectful
su
y
mm
ate
PatientFreeTextComments:Detail
Notes: 1. FreeTextCommentreceivedforcurrentreportingmonth.
2. ClassificationbasedoninitialresponsetoQ1ratherthancontentofmessage.
3. Legend: Consenttopublishcomment/ Noconsenttopublishcomment
Recommended
Reply(1).Extremelylikely.
Friendlypractice,easilyaccessiblemeetsmyneeds
IBelieveOnMyPositiveFeeling,BecauseIHaveBeenServedPositivelyTooFromTheDoctorToTheReception,Thanks
Becauseyourthebest!!!...ONEST!!!!easytocommunicatewiththepatients!...nicecalmingatmosphere!...veryorganisedsurgery!...VERYGOODDOCTORS!Regards...OLIVER
DUMITRU.THANKS.
Ihavehadtoseethedoctorsmorethanmostoverthepast18yearsduetohaving2prematurechildrensohavebeenreliantonreceivingthebest,mostinformedcare.Allof
whichthepractiseprovides!
I'munderDrSuliman&Ifindhimveryhelpful&supportive.
HappywiththeDrandstaffatthegp
Beingprofessionalandstraightforward
Quickappointmentandnowaitingatthesurgery.
Patientcare,helpfulness,thoroughness
BecauseIreceivedverygoodtreatmentfrommyGPandadvice.
Thestaffanddoctorsarefriendlyandhelpful
Theycouldnotdoanymoreforyou
DrSuleimanisveryeasytotalktoandunderstandsmyproblemsbecausehetakestimeto
Afterspeakingwiththedoctorwithinafewdaysihadanapointmentforanmriscan
Alwaysgetseenontime,rarelyhavetowaitforanappointmentandallDoctorsseemverynice.
StaffarepleasantandDrSulemanalwaystakestimetolistenandgiveshisbesttohispatients.
Igottothesurgerybeforemyappointmenttimeandsavedimmediately.
Staffarefriendlyandhelpful.
IthinkbestinEdmonton
ReceptionistsareveryhelpfulandefficientandDrSuleymanisagreatlistenerandverycaring.
Alwaysgoodservice
Iwasseenontime.TheDoctorwasattentiveandtheservicewasexcellent.
ThereasonIchosethisanswerisbecauseDrSulemanhasalwaysbeingaverygoodandunderstandingDoctorwholistenstomeashispatientandIwassogladthateventhou
Icouldnotgettoseehimatthecentre..HestilltooktimeouttocallmeandthatmademefeellikeIhadaDoctor.THANKYOU..
greatservice
Alwaysveryhelpful,bothreceptionanddr's
Thestaffisbrilliant.Veryhelpfulandalwayssmiley.Whateverweneedtheytrytodotheirbest.DrG.Suleimanisexcellent,veryefficientandextremelypolite.Manythanks
Fantasticservice,specialthankstoDrSuleimanandDrJassimwhoalwaysfixmeupdespitemychronicillnesses.
FurtherthankstoMaragretwhoisthemosthelfulandpoliteandlovelyGPreceptionistever.
becauseofallhelp
MyDoctorisverygood,Nurselovelyanddoesmycheckpromtly.Receptionstaffletthesurgerydown.
Becausetheybeensohelpfultothepointthatidontevengotothehospitalanymore.Thankyouverymuch.
Imhappytheyareveryhelpfulandrespectfull
Caringprofessionisalwaysaboutpatient.
Goodcustomerservicefromreception
becauseofthesericemyfamilyreceivedfromthesurgery.Wearehappy
Theserviceisveryfastandappointmentnolongtowait,imveryhappy
Niceanfriendlytotherepatients
DrJassimwasveryefficient,sheprovidewithpurposefuladviseandmedicine.
Amhappywiththereceptionistaswellasthenurse
DrSuleimanhastimeforpatientsheisagreatDr.
DrSuleimanhasagoodbedsidemanner,makeseyecontactanddisplaysempathyandcare.Alwaysaconsummateprofessional,helpfulandfriendly.Oflate,thereceptionists
seemtomaketheefforttobemorefriendlyalso.
1-goodatmosphere2-nice&respectfuldoctor&nurses3-alwaysgoodtreatment.I'mveryhappywithmyG.p.
Forthepromtappointments.Andcompleteconfidenceinthedoctor.wouldhighlyrecomendhim.Verygood.
Theservicewasextremelywell.
NotRecommended
Noappointments,receptionistsarerude
Therearenoappointment,staffareignorantandveryrude
Passive