PGW’s Customer Responsibility
Program (CRP)
What is the Customer Responsibility Program (CRP)?
CRP is a Customer Assistance Program that can help low-income customers
better afford their PGW bills and keep gas service on.
CRP provides discounted bills for eligible customers.
CRP customers pay a budget amount based on their gross household income.
Who is eligible for the CRP Program?
PGW residential customers.
Gross household income must be at or below 150 percent of the Federal Poverty Level (FPL).
What types of agreements are offered through CRP?
CRP agreements are based on the number of persons in the household and the total gross
household income, plus a $5 monthly co-pay towards the pre-program debt (the amount
the customer owes PGW at the time of enrollment in CRP), if any.
Poverty guidelines and maximum household income are based on federal figures.
The dollar amounts change every year.
The minimum CRP charge is $25 per month (plus $5 co-pay, if applicable).
8% of income
9% of income
income
8% of income
10% of income
9% of income
10%
10% of
of income
income
Percentof
of
Percent
FPL
FPL
0-50%
51-100%
0-50%
0-50%
101-150%
51-100%
51-100%
101-150%
101-150%
2011Maximum
Maximum
Monthly
Gross
2013 2011
Maximum
Monthly
Gross
Income
Monthly
Gross
Income
per
Household
Size
per Household
Size Size
Income
per Household
1
1
$454
$908
2
2
$613
$1,226
3
3
$772
$1,544
4
4
Each Additional
Person
Each Additional
$931
$159
Person
$1,863
$479
$646
$814
$981
$465
$630
$795
$960
$1,361
$1,839
$2,316
$2,794
$931
$1,261
$1,591
$1,921
$958
$1,293
$1,628
$1,963
$1,396
$1,891
$2,386
$2,881
$1,436
$1,939
$2,441
$2,944
$318
$168
$165
$478
$330
$335
$495
$503
One-Mile
Walk
W. Montgomery Ave
N. Broad Street
Cecil B. Moore
CRP
Agreement
Percent
of
Type
Type
Cecil B. Moore
What
are
rules
participation?
What
are
thethe
rules
forfor
participation?
Make
onon
time.
• Pay
yourpayments
monthly bill
time and in full.
Assign
LIHEAP each
grants
to PGW.
• Apply
for LIHEAP
year
and assign the grant to PGW.
Conserve
energy.
• Make a significant effort to conserve energy.
Re-apply
year year
or when
household
income
changes.
• Reapply
for every
CRP each
or when
household
size or
or size
income
changes.
Allow free
installation
of Automatic
Meter
Reading (AMR) device.
• Accept
weatherization
services,
if offered.
Accept free conservation services.
What documentation do I need to apply for CRP?
• Social
Security
cardsfor
for CRP?
all members of the household.
What
do I need
to apply
• Most
recent
30
days
proof
for all
of the household who
Social Security cards forofallincome
members
ofmembers
the household.
have
an
income
or
who
receive
benefits
assistance.
Proof of income for all members of the household:
• Examples:
Pay
award
letterletter
from from
the Social
Security
Administration
for
Pay stubs
forstubs;
last four
weeks,
employer,
DPW
card,
Social
Security,
SSI,
or
SSDI
benefits;
documentation
from
the
Department
of
child support, unemployment, rental income or other acceptable
Public
Welfare
(DPW)
or
a
My
COMPASS
printout
of
the
unemployment
benefits
or
documentation.
cash assistance received by yourself, other adults in your household or children in
your
household; documentation of child support payments; completed prior tax return
How
to apply for CRP?
forms or quarterly tax returns for self-employed individuals; completed Income
Print out an application in English or Spanish online at www.pgworks.com.
Support Document.
Mail completed application and copies of Social Security cards and proof
of income for everyone living in the household to:
How to apply for CRP?
Philadelphia Gas Works, Customer Responsibility Program,
• Print out an application in English or Spanish online at www.pgworks.com.
P.O. Box 3529, Philadelphia, PA 19122-0529.
• Mail completed application and copies of Social Security cards and proof
or
of income for everyone living in the household to:
Visit
one
of
PGW’s
Customer
Service
Centers.
Philadelphia Gas Works, Customer
Responsibility Program,
Be sureBox
to bring
of income
Social Security cards for everyone living
P.O.
3529,proof
Philadelphia,
PAand
19122-0529.
in
the
household.
or
• Visit one of PGW’s Customer Service Centers.
What happens
mysure
pre-CRP
arrears?
• toBe
to bringprogram
proof of income
and Social Security cards for
PGW
will
forgive
1/36
of
your
original
pre-CRP debt each month for each bill
everyone living in the household.
paid on time and in full.
Your monthly
$5 co-pay
is applied
to your pre-CRP debt.
What happens
to my pre-CRP
program
arrears?
• PGW will forgive 1/36 of your original pre-CRP debt each month for each bill paid on
What
happens
I don’t pay my bills on time?
time
and iniffull.
• Your
monthly
$5 co-pay
is applied
to your you
pre-CRP
debt.
PGW
will send
you a notice
informing
that you
have 10-days to pay or your gas service
could be shut-off.
What happens if I don’t pay my bills on time?
• PGW
willcustomer
send you achoose
notice informing
you thatother
you have
Could
a CRP
a gas supplier
than10-days
PGW? to pay or your
gas
service
could
be
shut-off.
No, you can not choose a gas supplier and remain on CRP at the same time.
CRP will provide greater savings for low-income customers than what will be available from
Could a CRP
gas customer
suppliers. choose a gas supplier other than PGW?
• No, you can not choose a gas supplier and remain on CRP at the same time.
• CRP will provide greater savings for low-income customers than what will be
available from gas suppliers
For
PGW’SCustomer
LIHEAP, Assistance
CWP and CRP
Hotline
at
Formore
moreinformation,
information, contact
contact PGW’S
Hotline
at
(215)(215)
684-6100
or visit
ourorWeb
at www.pgworks.com.
787-HEAT
(4328)
visitsite
www.pgworks.com.
Revised 1/24/2011
REVISED 3282012
W. Montgomery Ave
N. Broad Street
One-Mile
Walk