Raiffeisen ONLINE, Internet banking
User Guide
“RAIFFEISEN ONLINE”
INTERNET BANKING channel
USER GUIDE
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Raiffeisen ONLINE, Internet banking
User Guide
Contents:
1
Initial registration ............................................................................................................. 3
1.1 Offline registration (at a bank counter) .................................................................. 3
1.2 Login ........................................................................................................................... 3
1.3 Account choice .......................................................................................................... 4
1.4 User settings............................................................................................................... 5
1.4.1 Changing username ............................................................................................. 5
1.4.2 Changing password............................................................................................. 6
1.5 Means for performing active operations in Raiffeisen Online ................................ 7
1.5.1 Checking for necessary system/technical requirements .................................. 7
1.5.2 Tokens .................................................................................................................... 9
1.5.3 Confirmation of payment orders with an authorization code, sent via SMS
message.......................................................................................................................... 10
1.6 User sessions ............................................................................................................... 11
2 Using the system ............................................................................................................ 12
2.1 Passive (information) services ................................................................................ 12
2.1.1 Home page ......................................................................................................... 12
2.1.2 Accounts Menu ................................................................................................... 13
2.1.3 Bank Cards Menu............................................................................................... 16
2.1.4 Loans Menu ......................................................................................................... 18
2.1.5 Deposits Menu .................................................................................................... 18
2.1.6 Mutual Funds ....................................................................................................... 22
2.1.7 Menu Declarations and Forms .......................................................................... 23
2.1.8 Messages ............................................................................................................. 25
2.2 Active operations (orders and inquiries) .............................................................. 26
2.2.1 Transfers between registered in Raiffeisen ONLINE accounts ...................... 27
2.2.2 Transfers in Leva ................................................................................................. 28
2.2.3 Transfer order to the budget ............................................................................. 29
2.2.4 Foreign currency transfers ................................................................................. 30
2.2.5 Currency exchange ............................................................................................ 32
2.2.6 Direct Debit ......................................................................................................... 32
2.2.7 Invoices ................................................................................................................ 33
2.2.8 Packet Payments ................................................................................................. 35
2.2.9 Mass Payments ................................................................................................... 36
2.2.10 Archive .............................................................................................................. 36
2.2.11 Payment order templates ................................................................................. 37
2.2.12 Beneficiaries ..................................................................................................... 38
3 Data export .................................................................................................................... 43
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Raiffeisen ONLINE, Internet banking
User Guide
1 Initial registration
In order to use the service Raiffeisen ONLINE you must be a client of Raiffeisenbank and must
have a client’s number.
1.1 Offline registration (at a bank counter)
Please, visit one of the offices of the Bank to fill a ”Raiffeisen ONLINE application form”. After
a Bank’s employee registers you in the system, you shall receive an envelope with username
and password for access.
If you have authorized other persons to use the system on your behalf, the envelopes with the
username and password for access shall be received by each user in person.
This service shall be active on the next working day for individuals. For legal entities the
access to the system shall be activated within 3 working days after receiving username and
password.
1.2 Login
In order to login to your online banking account it is required that you visit the main
page of Raiffeisen ONLINE (online.rbb.bg), to enter your username and password,
and to press enter or the login button.
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Raiffeisen ONLINE, Internet banking
User Guide
1.3 Account choice
If you have acquired both individual and corporate account you will be asked to
choose which account to access once you login. In addition, once logged in to one of
your accounts, switching between individual and corporate accounts is only a click
away as shown in the second figure bellow.
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Raiffeisen ONLINE, Internet banking
User Guide
1.4 User settings
1.4.1 Changing username




From the main menu choose Settings/Change username.
Enter the old and the new username in the respective fields
Enter the control number, which is shown below the field
Press the OK button to save the username.
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Raiffeisen ONLINE, Internet banking
User Guide
1.4.2 Changing password




From the main menu choose Settings/Change password.
Enter the old and the new password in the respective fields
Enter the control number, which is shown below the field
Press the OK button to save the new password.
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Raiffeisen ONLINE, Internet banking
User Guide
1.5 Means for performing active operations in Raiffeisen
Online
The users of Raiffeisen ONLINE that are authorized to perform active operations (transfer
orders, credit operations orders, inquiries and other financial transactions) shall sign the active
operations and electronic documents with mobile hardware device token or SMS
authorization.
When using Token (mobile hardware device), after signing and sending the orders, the
sending should be confirmed by a one-time valid code generated by the token. In this way
you are protected even in cases when the security of your computer is compromised, such as
infection by malicious code while browsing the Internet
An alternative to confirmation of payment orders by Token is the SMS authorization. The
confirmation of the payment is made by entering an authorization code, received via SMS on
a phone number you have previously registered in a bank’s office. The SMS message contains
details of the payment – the amount and the last 10 digits of the beneficiary account.
When performing transactions between the accounts of the private individuals (their own
accounts) registered in the system, the authorization of the transfer is done only with the user
name and password. The system will not require authorization code generated by Token or
SMS.
1.5.1 Checking for necessary system/technical requirements
In order to check that you are able to order payments, choose the menu Help and Support
in
the
main
left
menu
of
Raiffeisen
ONLINE.
The software component of Microsoft - Capicom is required if you use Internet explorer
browser and want to make payments. By clicking on it you shall verify if it’s installed on your
РС.
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Raiffeisen ONLINE, Internet banking
User Guide
Capicom is not included in the base installation of MS Windows and probably will be
necessary to be installed additionally. The system will try to install the last version of Capicom
automatically, when you open the site Transfers or System Information. The automatic
installation will be successful if you have administration rights on your computer and the
Security Settings on Internet Explorer allow you. In case of not having Capicom, you could
download if from menu System Information or directly install it from the link
http://www.rbb.bg/support/capicom.exe
Important:
Capicom only supports 32 bit and it is important to user 32 bit applications when running
under a 64 bit operating systems.
Important:
In case of using Internet Explorer, you have to define our site URL https://online.rbb.bg as
Trusted site:
Choose the menu item Tools/Internet options/Security, select Trusted sites and press
the button Sites.
Type the address https://online.rbb.bg in the field Add this web site to the zone, then
press the buttons Add and Close. Close the window Internet options by pressing OK.
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Raiffeisen ONLINE, Internet banking
User Guide
1.5.2 Tokens
Definition
The token is a mobile digital device, generating personal one time valid digital codes.
With these codes you confirm active operations in Raiffeisen ONLINE. When sending one or a
group of payment orders the system generates "challenge" and you should enter a "response",
which identifies the user. The system allows sending only if "response" is received, generated
exactly from your personal token.
User’s guide for tokens
The token is activated after the online user registration is confirmed after 1 working day for
private individuals and after 3 days for corporates.
The device is switched on and off by pressing the button ◄ ◄
By activating the token, the client enters his initial PIN, which is received in a PIN-envelope and
then must change it with a new one. The PIN code must consist of four digits.
Initial change of PIN of Token:
Turn on the token by pressing the button ◄
Enter initial PIN
Enter new PIN
Confirm new PIN by entering the new PIN once again
The text “APPLI-“ is shown on the display
Continue according to the instructions “Confirmation of transfer”
You can additionally change your PIN code of your token device in the
following way:
Turn the token on by pressing the◄ button.
Enter your PIN code.
Press and hold the button ◄, so that you enter PIN change mode
Enter new PIN
Confirm new PIN by entering the new PIN once again
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Raiffeisen ONLINE, Internet banking
User Guide
For switch on the token you should press the◄ button and enter your PIN code. The text
”APPLI-” shows on the display. On the place of the "-" symbol, you should enter 3 for order
signing mode.
Payment orders are confirmed on sending level. After choosing the button "Confirm" the system
shows two options: "challenge" and "response".
In the "challenge" field 6-digit code is generated. You must enter this code in the token (after
you have already unlocked your token with your PIN and have selected 3). After entering
"challenge" code, another 8 -digit "response" code is generated from the token. You shall
enter this code in the "Response" field and press "OK"
The time of validity of "Challenge" and "Response" codes are 64 seconds. This means that within
64 seconds you have to provide the correct response code. Otherwise you have to confirm the
sending again and the system will generate a new "challenge" and expect a new "response"
code.
If you enter five wrong PIN codes the token is blocked automatically and you have to visit a
bank office in order to activate it.
Security instruction
You must always change your initial PIN code of the token upon initial activation and never
write it down on the token itself or anywhere else. In cases of loss or suspicion for illegal use of
the token by unauthorized parties, you must immediately inform the Bank in order to have your
token device blocked.
1.5.3 Confirmation of payment orders with an authorization
code, sent via SMS message.
If you want to confirm transactions by using SMS authorization code, you should choose this
option in the Application form for Raiffeisen Online and designate a valid mobile number
provided by a Bulgarian mobile operator.
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Raiffeisen ONLINE, Internet banking
User Guide
When sending the payment order, the system generates and sends SMS authorization code
on the mobile phone number, you have designated. The message contains the authorization
code and details of the payment (or payments).
You should enter the authorization code in the field “SMS TAN” in Raiffeisen online and
should confirm the payment, by clicking “OK”.
The authorization code is valid for 15 minutes.
Important:
Do not try to open other menus of Raiffeisen online system, before you have entered the code
and confirmed the payment. Otherwise the code will become invalid and you have to request
a new code once again and send the payment.
1.6 User sessions
In this menu you shall find reference information about the visits made with your username at
the Raiffeisen ONLINE site.
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Raiffeisen ONLINE, Internet banking
User Guide
2 Using the system
2.1 Passive (information) services
The passive services are information inquiries about your accounts, deposits and loans,
without making transfers and other active operations.
2.1.1 Home page
From the home page you can receive information about your accounts, deposits, cards and
loans. You may also rename your accounts from the button [ ]. You may initiate a new
transfer directly from the table of accounts with the button [
transfers located on the left part of the site.
], or from the new menu for new
On the home screen you can also view notifications of all transfers, which require additional
attention on your behalf (signing, sending, canceling)
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User Guide
2.1.2 Accounts Menu
This menu allows you to receive information about the balances and the transactions in your
accounts.
 When you choose this menu a screen will open with all your accounts, with IBAN and
current balances. There is an option to select an account and balance for a particular
date. You can also rename your accounts, initiate new transfer and to see total amounts
available.
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
If you choose the submenu Movements and specify a period and an account,
information will be shown about the transactions in the account/accounts for the
respective period. The report can be saved in excel, word or xml format, and print
directly.
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User Guide

In submenu Balances you have availability to access accounts balances for the
respective period. The report can be saved in excel, word or xml format, and print
directly.

If you choose the submenu Statements and specify a period you will be able to see
your accounts stratements in printed or MT940(electronic) type and your SWIFT/SEPA
Statements
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2.1.3 Bank Cards Menu
In Bank Cards menu you can receive information about the balances and the transactions in
card accounts for your debit cards and your credit cards RaiCARD.


If you choose a specific Debit card, a page will appear showing detailed information
for the specific card where you can be informed for the card number, connected
accounts, IBAN, currency and card validity.
If you wish you can see the last 10 movements for the card or to specify relevant
period using the filter. The report can be saved in excel, word or xml format, and print
directly.
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There is an option for downloading statement in PDF format from submenu Statements.
From submenu Credit Card Request you can receive more information about the offered
cards from the Bank and fill in online form for the specific card.
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Raiffeisen ONLINE, Internet banking
User Guide
2.1.4 Loans Menu
In this menu you can find the basic information regarding the loans you have received from
Raiffeisenbank – amount, currency, repaid interest to date, outstanding principal, next
payment, next maturity date, last maturity date for private individuals loans and loan type,
currency, date of contract, limit, exposure, unutilized limit and maturity date for corporate
clients. There is an option for downloading loans statements in PDF format from submenu
Statements.
2.1.5 Deposits Menu
When you choose this menu there shall be shown a table with users’ deposits and information
about the last maturity, next maturity, the principal amount, the accumulated interest, the
interest rate and the interest at the end of the period. You can also view the total amount
available in deposits in one currency or breakdown by currency.
Here you also receive information regarding your waiting requests for opening and/or closing
of a deposit
Note: To be able to open or terminate deposit, the ONLINE user has to use
access with active operations.
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User Guide
In order to send an application for opening and/or closing a deposit it is necessary:
 To mark the check box corresponding to the deposit which you want to send and press the
button “Send”
 To sign a declaration for the origin of money (if such is required). The signing is achieved
by pressing the “Declaration” button, after which a new window is opened where it is
necessary to fill out the empty fields and to press the button “OK”.
 After that you have to enter your authorization code and press “OK”
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2.1.5.1 Deposit opening


In menu Deposits, Standard term deposits opening you can send a request for
opening a deposit.
From submenu “Promotional deposits opening” you can send a request for opening
promotional deposits.
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You must choose type of deposit, sender, sender account, currency and amount. If the amount
exceeds the defined amount under MAMLA, it is necessary to fill out a declaration for origin
of money.
Attention*: The currency of the deposit must be of same type as the currency of the account.
After choosing an amount, term of the deposit, (way of paying the interest, period of interest
advance payment, account for receiving the interest – only for Deposit+), the same currency
account for crediting, you must press the button “Save” to save the request. To confirm the
request you have to follow the instructions described in section 2.1.5
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User Guide
2.1.5.2 Terminating a deposit
To terminate a deposit you must enter the menu Deposits, you will see a list with your
deposits with the bank. You must choose the deposit you want to terminate and click the link
“Suspend deposit”.
2.1.5.3 Adding an amount to Deposit+
To add an amount to Deposit+, you must choose the deposit and to press the button
“Adding an amount”.
2.1.6 Mutual Funds
From this menu you have the option of sending an online request for mutual funds or Raiffeisen
Asset Management EAD. Access to this application will have all clients, who have made at
least one paper order in any office of the bank or in the central office of the Management
Company. An order sent by 15:00 of each business day, is processed at the price of the
current date, and any order after 15:00 is processed at the price of the next business day. For
additional information you can contact 02/91985626, 02/91985467
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2.1.7 Menu Declarations and Forms
From this menu you can view the status of all current request you have been sent, you can filter
them by number and date.
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2.1.7.1 Menu Online Statements Subscription
From this menu you can register your accounts in the service Electronic statements. This
registration could be made by every user who has rights to accomplish active operation for at
least one account of the client. By registering for the service, the client agrees to stop receiving
account statements on paper. If the customer is corporate client (legal entity), the Bank will
automatically reduce the account maintenance fee, according to the Tariff of Raiffeisenbank
Bulgaria EAD.
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2.1.8 Messages
In this menu all the messages sent to the online client from the bank are visualized. The
messages could be of informational type [
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], critical [
] and warning [
].
Raiffeisen ONLINE, Internet banking
User Guide
2.2 Active operations (orders and inquiries)
From the main screen of Transfers menu are managed the operations, ordered by you or
other authorized users. The operations waiting for signing or sending are visualized as a list,
and you can additionally filter or search by type, period or counter parties. In case there are
several users, authorized to operate with the client’s accounts and rules for signing, specified
during the registration, the system will allow you to sign and send transfers only if you are
authorized to sign for the account for the specified type of transfer and sum and your
signature is necessary to execute the operation.
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Before confirming and sending the transfer you have the possibility to view the details of the
transfer in a PDF file. Press the link under the details and the transfer opens for review.
2.2.1 Transfers between registered in Raiffeisen ONLINE accounts
You can make transfers between own accounts by selecting the respective accounts from the
opening window. You can make transfer between accounts with different currencies. If the
currencies are different additional field is opening with a course of the day or the option to
choose the negotiated rate.
When you complete the form you have three options: to Save the transfer and send it at later
stage, to Save and Send it directly entering authorization code or to Cancel the transfer by
pressing the corresponding button.
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2.2.2 Transfers in Leva
From this menu you can order transfers in Bulgarian leva (BGN) to your business partners.
The fields for Sender and the Recipient have roll-out menus and you can choose the respective
accounts without typing them.
There is an option to order a transfer in BGN – from an account in foreign currency.
You can save the order as a template and use it for future transfers. The template is saved in
the menu Payment Order Templates. When you fill an order you can load the template
by using the button Load template.
With the button Save you save the order. A message appears “Transfer saved successfully”.
Than you shall press the button Transfers and the details of payment appear in a table. You
have to select the transfer which you want to send with checkbox and press Sign and Send
to send the order to the bank.
When the order is accepted you shall receive the following message: “The order has been
sent successfully.”
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When you order amounts exceeding BGN 30 000 the system will require you to fill the
declaration for origin of the funds.
2.2.3 Transfer order to the budget
Using this menu you can order transfers to budget organizations
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2.2.4 Foreign currency transfers
From here you can order transfers in foreign currency within the country or abroad, from an
account in foreign currency or in BGN. The form has to be filled in Latin letters. The form
contains a declarations according Ordinance 28 of the BNB and Anti money laundry Law
declaration. If you have to submit invoices or other documents you must send the documents
by fax to your bank office.
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User Guide
2.2.5 Currency exchange
In this menu you can perform transactions of selling and purchasing foreign currency (only
between own accounts) according to the exchange rate of the bank or another exchange rate
negotiated in advance. In case of negotiated exchange rate in the field “Reference” you
should write the name of the dealer’s name who confirmed the exchange rate.
2.2.6 Direct Debit
Using the Direct debit you can make an order for direct debit.
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2.2.7 Invoices
Customers of the service E-Faktura, provided by Bankservice AD could accomplish payments
on the issued invoices directly from the site of Raiffeisen Online. In order to use this service,
the client should choose this option in the Application form for Raiffeisen Online.
It is possible to make payments only in BGN, but the account could be in any currency – BGN
or foreign currency.
All invoices that are confirmed in the site of E-Faktura could be seen and paid from the menu
“Invoices” in Raiffeisen Online. You can choose a period or a Bank client, and you will see
all respective invoices.
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On the screen you will see a table with the main parameters of the invoice and you can see
the whole invoice by clicking on the number of the invoice.
If you click on the “Pay” button, the system will automatically generate payment order with
filled in the invoice parameters.
If the user of Raiffeisen Online has rights to order payment orders from the account, he will
also be able to sign the invoice payment.
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In case one invoice has been paid, if you choose it again, you will see a message on the
screen. This is made in order to avoid second payment of the same invoice.
After the payment is accomplished and the Bank and Bankservice have exchanged the
necessary data, on the site of E-faktura the status of the invoice is updated and then it changes
to “Paid”.
2.2.8 Packet Payments
This type of payment is only for legal entities. Using this menu you can import files with Credit
transfers in BGN and foreign currency, Payment orders to Budget, Direct debit request.
All payments in the packet payment file should be ordered from the same account.
In the field Type of payment you should choose Foreign currency in case you are
importing Foreign currency payment orders and General for all the other type of payments.
In the field File format you have to choose windows-1251 in case the Regional settings
(Windows, Control Panel, Regional settings) on your computer are Bulgarian and
Unicode otherwise.
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Using the option Expand payments you can import and sign all the payments as package
(if you leave check-box empty) or import them as single payment orders, which could be
edited, signed, sent or rejected separately (if you select the option).
2.2.9 Mass Payments
Using this menu you can import files with pay-roll payments in case you have signed a
contract for pay-roll payments with the bank. This type of payment is only for legal entities.
In the field File format you have to choose windows-1251 in case the Regional settings
(Windows, Control Panel, Regional settings) on your computer are Bulgarian and
Unicode otherwise.
2.2.10 Archive
In the menu Archive by choosing the selected period you can see the payments that have
been sent to the bank or the payments that are rejected by the user, their status, date on which
are created and sent, details. With the function “Create like” you can create new payment
order with the data of the existing one in the Archive.
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2.2.11 Payment order templates
In this menu you can preview, edit or delete all the templates you have saved in menu
Transfers.
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2.2.12 Beneficiaries
In this menu you can make a register of your business partners in order to facilitate the input of
payments.
You have the option to transfer a list of business partners from the electronic banking system
ELBA to Raiffeisen ONLINE.
2.2.12.1 Instruction for transferring database with beneficiaries from
ELBA (Multicash) to Raiffeisen ONLINE
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Important: In order to transfer the list with beneficiaries from the Bulgarian local payments
module of Multicash, the version of module BGD, with which you work, it must be not lower
than 3.20.002 (the first IBAN compatible version, installed in June 2006). You can check
which version you work with from the main module of Multicash, menu “Help ->
Information”:
I. Preparation for export of counterparties (beneficiaries) from Multicash:
а) Download the file Config_export.zip from List of counterparties->
Instructions
for
transferring
counterparties
from
Multicash->
Configuration files for Multicash and save it in any directory on your computer.
Decompress it and extract from it the configuration files, defining the export of
counterparties from Multicash in the necessary format - Benef_INT.WVD и
Benef_BGI.WVD.
b) Copy:
Benef_BGI.WVD in RBB\BGDWIN\DAT
Benef_INT.WVD in RBB\MT100WIN\DAT,
where RBB is the installation folder of Multicash.
II. Transferring the counterparties (beneficiaries) list from the local payment
module (BGD) to Raiffeisen ONLINE.
a) Export from Multicash
Start the module for local payments (BGD). Choose the menu Functions -> Export
(If you do not see the menu Functions, you can choose the same command from
Administrated -> Import/Export, Export execution)
The following display appears:
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Choose Export to Raiffeisen ONLINE and press the OK button.
The next display allows you to select an export of only a part of your counterparties,
Choosing criteria to filter.
If you wish to export the full list leave all the fields blank on this screen and press the
button OK.
A display appears which allows you to sort the list of counterparties by preliminarily
chosen criteria.
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Press the button OK
A file is generated, which contains a list of domestic counterparties:
RBB\MCCWIN\DAT\Benef_BGI.TXT
b) Import in Raiffeisen ONLINE:
b.1. In case on the computer, on which you export the list of counterparties from
Multicash the settings in Windows, Control Panel, Regional settings are
Bulgarian (on the time of exporting from Multicash), you can load the generated file
Benef_BGI.TXT directly in Raiffeisen ONLINE.
- In Raiffeisen ONLINE choose the menu Transfers -> Beneficiaries -> Import
file – Domestic beneficiaries.
- From the button Browse choose the file Benef_BGI.TXT, which you have created
from Multicash.
- In the field File format choose windows-1251.
- The field Visible for all authorized persons Yes/No defines whether after the
import of the counterparties’ list, it will be accessible (for use) only for the user (authorized
person), which makes the import, or for all authorized persons.
- Press the button Save.
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b.2. In case on the computer, on which you export the list of counterparties from
Multicash the settings in Windows, Control Panel, Regional settings are
DIFFERENT (NOT Bulgarian) it is necessary to convert the generated from Multicash files in
Unicode format and than to load them in Raiffeisen ONLINE.
For this purpose:
- Open the file Benef_BGI.TXT with Notepad
- Choose File->Save as and save the file with counterparties in Unicode format (as
you choose Unicode in the field “Encoding”).
- You can load the saved file in Unicode format in Raiffeisen ONLINE from the menu
Transfers -> Beneficiaries ->Import from file domestic counterparties as you choose
Unicode in the field File format.
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III. Transferring the list of counterparties from the Foreign payments module
(INT).
а) Export from Multicash.
Start the module for foreign payments (INT). Choose the menu Functions -> Export
executing (If you do not see the menu Functions, choose the menu Administrating
->Import/Export ->Export).
The steps you must follow are the same as when exporting counterparties from BGD module.
The file consisting the list of International counterparties is:
RBB\MCCWIN\DAT\Benef_INT.TXT
b) Import in Raiffeisen ONLINE.
The import of the generated file from Multicash Benef_INT.TXT is made from the menu
Transfers -> Beneficiaries -> Import file – International beneficiaries. The steps
you follow are the same as when importing domestic counterparties.
3 Data export
Raiffeisen ONLINE gives you the opportunity to export data in programs: Microsoft Word and
Excel (XP version or newer) and XML.
We wish you pleasant online banking with Raiffeisen ONLINE!
Date of issue
/change/
30.01.2014
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Date/Revision –
seq. №
01
Changes: page, item, subsection