Now that you have been approved to return your ElliptiGO, we would like to provide you with the necessary
information to properly repack it. Please note that you will be responsible for any shipping damage due to
improper packaging and you may receive only partial credit if the packaging is not done correctly. Below is all
the information that you will need in order to repackage the ElliptiGO properly.
In order to receive your Return Authorization (RA) number to ship back the bike, you must review the below
information and sign the document to acknowledge your responsibility to repackage your return properly.
When complete, please email the signed document to [email protected] and we will send you your RA
number. Please note that returns will not be accepted without an RA number. Upon receipt of your RA
number, please ship the ElliptiGO back within 7 business days.
Repackaging Instructions:
Items you will need for repacking:
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20 long zip ties
Original bubble wrap or replacement bubble wrap (can be purchased at a packing store)
Original foam blocks or replacement foam blocks (can be purchased at a packing store: please do not
use packing peanuts)
Please watch the video below that details how to fully repackage the ElliptiGO:
Videos
“C” series repacking video: http://youtu.be/8hYteaXvF1w
.
8S/11R repacking video: http://www.youtube.com/watch?v=dla2xV_V4Nc
We do have unpacking videos-the beginning shows what the bike should look like once you are finished
packing it: http://www.elliptigo.com/Unpacking-8C
We recommend placing the entire bike on the empty box with the flaps open (across the width of the box). This
will make the repacking much easier and will enable you to place the first foam block that goes underneath the
bike by the kickstand. From there you can work through the process including removing the front wheel and
folding the handlebars down on the 8S/11R or removing them for the “C” series models.
Important: Please make sure to protect the fork by using the fork protector and zip tying it into place
(please see the photo below)
Once the bike is packaged up, it is much easier to drop the bike down into the box by placing the fork in the box
first followed by the rear wheel.
You should have extra foam blocks after securing the required ones to the bike. These should be placed in the
front of the bike between the headtube and the box and on top of the bike below the flaps that fold to close the
box. This keeps the bike from shifting around in the box during shipping.
If you have any questions about the repacking process, please contact us at [email protected] or at 858222-7309 (Monday-Friday, 9-5 PST).
Final Packaged 8S/11R:
Properly Packaged Fork
Final Packaged “C” series
Bike in Box
Signature: __________________________________ Date: _______________________