COFFEE SHOP SUPERVISOR JOB DESCRIPTION
Job Title:
Coffee Shop Supervisor
Responsible to:
Retail Manager
Place of Work:
Will normally be the Coffee Shop at Chester Campus. However, the
post holder will be expected to work across other shops of Chester
Students’ Union as requested.
Purpose:
Responsible for ensuring the effective operation of CSU’s Coffee
Shop. This includes supervising staff, stock management, preparing
high quality products and customer care.
DUTIES AND RESPONSIBILITIES

Report on a weekly basis, or as otherwise agreed, to the Retail Manager on all relevant issues
or general concerns.

Assist the Retail Manager in ensuring that the shop is effectively managed and provides
optimal quality value for money products and services.

Ensure the health and safety of Union Staff, members, customers and any approved
contractors utilising the services / facilities of the shop.

Ensure you and all relevant staff complies with all environmental health and Union health and
safety, fire and building regulations and procedures.

Ensure that you and the student staff present an appropriate image to customers.

Immediately inform your line manager of any financial issues that arise whilst working.
OPERATIONAL MANAGEMENT

Ensure that the coffee shop is sufficiently stocked to meet demand, stock awaiting sale is kept
at optimum condition and wastage is minimised and recorded.

Ensure the coffee machines are in good working order and maintained on a regular basis.

Ensure compliance with the terms of any liquor licence, fire certificate, the general law of the
land and any other constraints applicable to the supply of the products and services (including
environmental health legislation and Union safety, building and security regulations).

Ensure compliance of Starbuck’s marketing and drinks preparation guidelines.

Ensuring that both you and all student staff aspire to the highest standards of customer care at
all times.

Maintain a clean and tidy shop area.

Assist the Retail Manager with the effective promotion and advertising of shop services
activities and products, completing all required paperwork.

Ensure the daily and weekly cleaning schedules are completed to a high standard.
Coffee Shop Supervisor Job Description January 2012
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FINANCIAL AND STOCK CONTROL

Assist the Retail Manager in ensuring effective control of relevant stocks and assets, ensuring
any transfer of stock to other departments is correctly recorded.

Assist the Retail Manager in achieving the daily sales targets.

When requested by the Retail Manager, prompt and accurate cashing up at the end of the
day, and transfer of money into safe.

Ensure you and all relevant staff adheres to current financial policies.

Supervise deliveries, including the checking of delivery notes and verification of delivered
goods. Notify Retail Manager of any price rises that are notified with the delivery of goods.

Assist the Retail Manager with regular stock-takes as required.

Operate such other systems of control and keeping such records as shall be required by the
Retail Manager.
STAFFING

Supervise and support student staff working in the coffee shop, so as to effectively and safely
discharge the department’s aims and objectives.

Report to the Retail Manager on staffing matters as required.

Training new student staff to Starbuck’s Barista standards.
GENERAL

To respect the democratic structure of the Students’ Union at all times. The post holder will be
expected to work closely with the Officers of the Students’ Union.

To ensure the delivery of a positive image of the Students’ Union, both internally and
externally by displaying high standards of professionalism, politeness, conduct and service.

Shall be responsible for the overall cleanliness and security of their working area.

To operate the IT systems and related software used by the Union.

The post holder is expected to ensure that Ultra Vires is not committed by any individual or
group of members (staff and/or student), ensuring that the Students’ Union operates within the
legislation set out in the Education Act 1994.

Shall abide by all Policies and Procedures as laid out in Chester Students’ Union Articles of
Association.

Shall undertake duties and responsibilities commensurate with this position as may be
determined by the needs of the Union through the Trustee Board via the line manager.

It is important to be aware that the Students’ Union expects all staff to participate in, and take
ownership of, their Induction, Personal Development Plan, departmental staff meetings and be
responsible for undertaking duties with full regard for others within the conditions of
employment detailed in the Staff Handbook.
Coffee Shop Supervisor Job Description January 2012
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
Shall keep accurate records of hours worked, furnishing the line manager with completed time
sheets on a monthly basis for authorisation.

A condition of employment is that all staff are expected to assist in key events throughout the
year e.g. elections and freshers’ week.
This Job Description is not an exhaustive list, and does not form any part of contract of
employment and is subject to annual review.
Coffee Shop Supervisor Job Description January 2012
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