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<C<:KIFE@: J@>E8KLI<J ;8K8 @EGLK ;8K8 I<KI@<M8C ;8K8 I<K<EK@FE JPJK<D M8C@;8K@FE #+ @EJK8CC8K@FE HL8C@=@:8K@FE )+ FG<I8K@FE8C HL8C@=@:8K@FE *+ G<I=FID8E:<
HL8C@=@:8K@FE
8::<JJ:FEKIFC8E;G8JJNFI;J<:LI@KPI<HL@I<D<EKJ
;/,9 9,8<09,4,5;: (5+ :@:;,4 (;;90)<;,: 8K8 I<HL@I<D<EKJ I<:FI;J I<K<EK@FE
JLGGFIK89@C@KP<EM@IFED<EKJ<8I:?;8J?9F8I;:?8IKJ8E;>I8G?J;<C@M<IPI<HL@I<D<EKJ
;8K898J<JLGGFIKJ8=<KPI<HL@I<D<EKJ8E;=LKLI<<E?8E:<D<EKJ
96+<*;+,5;0-0*(;065/(:,
.?< JKIL:KLI<; <M8CL8K@FE F= 8M8@C89C< HL8C@KP D8E8><D<EK JF=KN8I< KFFCJ N8J @E@K@8K<; @E
<:<D9<I 8E; K?< =@E8C J<C<:K@FE ;<:@J@FE N8J D8;< 8GGIFO@D8K<CP J@O DFEK?J C8K<I
.?< LJ<I I<HL@I<D<EK JG<:@=@:8K@FE N8J LJ<; 8J K?< 98J@J =FI K?< <M8CL8K@FE 8E;
@DGC<D<EK8K@FE F= K?< JPJK<D LI@E> GI<C@D@E8IP FEC@E< #EK<IE<K I<J<8I:? 8E; D8IB<K@E>
D8K<I@8CI<M@<N<>8IK@:C<JN<9J<D@E8IJK<:?E@:8C8E;N?@K<G8G<IJD8IB<K@E>9IF:?LI<J
I<C<8J< EFK<J M<E;FI I<=<I<E:<J M<E;FI <M8CL8K@FE JKL;@<J 56 <K:
KN<CM< GFK<EK@8C
JF=KN8I<JFCLK@FEJK?8K9<JKD8K:?FDG8EP9LJ@E<JJE<<;JN<I<J<C<:K<;8E;:FEJ@;<I<;
=FIK?<=LIK?<I<M8CL8K@FE
-F=KN8I<JFCLK@FEJ:FEJ@;<I<;@EK?<@E@K@8CGIF;L:K@;<EK@=@:8K@FEG?8J<N<I<
#"&,)B JJLI2 #E:
1<998J<; <EK<IGI@J< HL8C@KP 8E; :FDGC@8E:< D8E8><;
JFCLK@FE;<J@>E<;KF?<CG:FDG8E@<JKFKI8:B@JJL<J8E;8:K@FEJ
(:;,965;963# JL@K< '8JK<IFEKIFC #E:
+L8C@KP D8E8><D<EK JF=KN8I< @E:CL;<J
<C<:KIFE@:;F:LD<EK:FEKIFCKI8@E@E>:FEKIFC*<K:
<(30;@";9,(4 '<KI@:-KI<8D #E:
1<998J<; GIF;L:K N?@:? @J K8I><K<; 8K K?<
HL8C@KPGIF:<JJD8E8><D<EKD8IB<K8E;<E89C<J8E<EK<IGI@J<N@;<M@J@9@C@KP8E;:FEKIFC
F= HL8C@KP D8E8><D<EK GIF:<JJ<J <> JLGGC@<I G<I=FID8E:< D8E8><D<EK HL8C@KP @JJL<
KI8:B@E>8L;@KJ@EM<JK@>8K@FEJ:FDGC8@EKD8E8><D<EK
#9(*2&0:,B -G8IK8 -PJK<DJ #E:
M<EK ;I@M<E NFIB=CFN98J<; <EK<IGI@J< HL8C@KP
GIF:<JJ D8E8><D<EK JF=KN8I< KFFC =FI HL8C@KP D8E8><D<EK :FDGC@8E:< D8E8><D<EK
:?8E><:FEKIFC*<K:)E<JPJK<DKF:FCC<:KGIF:<JJ8E;<OGFJ<8CCHL8C@KP;8K8@EKF
@E=FID8K@FEKF@DGIFM<<==@:@<E:@<JM@J@9@C@KP8E;;<:I<8J<I<>LC8KFIP<OGFJLI<
JIOS, VOL. 32, NO. 1 (2008), PP. 33-50
43
",!,%
0&/.#)(
,'1),% ),+/&#.3
"4(9;"63=,B "<0;, *@C>I@D -F=KN8I< #E:
FDGI<?<EJ@M< <EK<IGI@J< :FDGC@8E:<
HL8C@KPGIF:<JJD8E8><D<EK+'
DF;LC<98J<;8E;<EK<IGI@J<N@;<8GGC@:8K@FE=FI
D8E8>@E>:FII<:K@M<8E;GI<M<EK@M<8:K@FEJGIF9C<DKI8:B@E>8E;I<JFCLK@FE
:FDGC8@EK
?8E;C@E> @EK<IE8C 8E; <OK<IE8C 8L;@KJ :?8E>< :FEKIFC JLGGC@<I HL8C@KP D8E8><D<EK
<DGCFP<<:<IK@=@:8K@FE8E;KI8@E@E>8E;<HL@GD<EKD8E8><D<EK.?<:FDG8EP@J=F:LJ<;
GLI<CPFEC@=<J:@<E:<JD8IB<KJ
.03, +=(5;(., JL@K< >@C< -F=KN8I< FIGFI8K@FE
*IF;L:K C@=<:P:C<
D8E8><D<EK*&'
JFCLK@FE=FIJD8CC8E;D<;@LD<EK<IGI@J<:LJKFD<IJ
,+0*(3 ,=0*, "<0;,# 8DJK8I -PJK<DJ #E:
EK<IGI@J< D8EL=8:KLI@E> <O<:LK@FE
'-
8E; HL8C@KP D8E8><D<EK JPJK<D :I<8K<; JG<:@8CCP =FI D<;@:8C ;<M@:<
D8EL=8:KLI<IJ
; !,30(5*,# -69 ,+0*(3 ,=0*, K+ #E:
#EK<>I8K<; HL8C@KP 8E; :FDGC@8E:<
D8E8><D<EKJPJK<DK?8K?8J9<<EGI<:FE=@>LI<;KFJG<:@=@:8CCP8;;I<JJK?<E<<;JF=K?<
D<;@:8C;<M@:<@E;LJKIP
0#""<0;,@.-F=KN8I<!
'-JK8E;8I;@Q<;JF=KN8I<JFCLK@FEN@K?:FI<
:FDG<K<E:P @E K?< 8I<8 F= :CFJ<;CFFG KI8:<89@C@KP /J< F= K?< @.'--L@K< @J
G8IK@:LC8ICP JKIFE> @E K?< 8LKFDFK@M< 8E; <C<:KIFE@:J @E;LJKI@<J 8J N<CC 8J @E K?<
GIF;L:K@FEF=D<;@:8C;<M@:<J
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?<CGJ FI>8E@Q8K@FEJ 8:?@<M< JLJK8@E<; I<>LC8KFIP :FDGC@8E:< 8E; KFK8C HL8C@KP
D8E8><D<EK.+'
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5;,9790:, # <(30;@(5(.,4,5;"@:;,4#+'-
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* G<I=FID8E:< HL8C@=@:8K@FE ;F:LD<EK :FEKIFC EFE:FE=FID8E:<
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-*
;<M@8K@FEKI8:B@E>8LKFD8K@:NFIB=CFN<K:
96+<*;=(3<(;065/(:,
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JF=KN8I<JFCLK@FEJ9PGIFM@;@E>@EJK8CC<;;<DFM<IJ@FEJ8E;8?@>?C<M<C<M8CL8K@FE:?<:BC@JK
N8J;<M<CFG<; @>LI<
@>LI<-8DGC<HL8C@KPD8E8><D<EKKFFCJ<M8CL8K@FE:?<:BC@JK
44
JIOS, VOL. 32, NO. 1 (2008), PP. 33-50
$)/,(&) #(
),'.#)((),!(#4.#)(&-#(-
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N<I< LJ<; FJK :FDG8I@JFE N8J G<I=FID<; FE K?< J8D< ELD9<I F= :FE:LII<EK LJ<IJ 8E;
GIF=<JJ@FE8CJ<IM@:<;8PJ98J@J
.?< :FDG8I@JFE D8KI@O GIF;L:<; FE 8 JGI<8;J?<<K @>LI< FI 8J 8 1FI; ;F:LD<EK
GIFM@;<;@E=FID8K@FEN?@:?JF=KN8I<8E;M<E;FIJ?FLC;9<J?FIKC@JK<;8E;<M8CL8K<;=LIK?<I
.?@JD8KI@O:8E9<LJ<;8JK?<98J@J=FIDFI<;<K8@C<;<M8CL8K@FE:I@K<I@8=FI<O8DGC<N?<E
8KK<E;@E> K?< JF=KN8I< ;<DFEJKI8K@FEJ LI@E> K?< <M8CL8K@FE GIF:<JJ @K 9<:8D< :C<8I K?8K
'<KI@:-KI<8D #E: 8E; >@C< -F=KN8I< FIGFI8K@FE :FLC; EFK D<<K 8CC FDG8EP I<HL@I<D<EKJ.?<J<KNF:FDG8E@<JN<I<LE89C<KFGIFM@;<JLGGFIK=FIK?<'@:IFJF=KR-+&
-<IM<I;8K898J<
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<@>?K B<P I<HL@I<D<EK D<KI@:J .89C< .?<J< <@>?K :I@K<I@8 KPG<J J<IM< ;@==<I<EK GLIGFJ<J
8E; @E:CL;< ><E<I8C I<HL@I<D<EKJ 8E; GI@:@E> M<E;FI HL8C@=@:8K@FEJ J<:LI@KP I<HL@I<D<EKJ
K<:?E@:8CI<HL@I<D<EKJM<IJ8K@C@KPD<KI@:J8E;I<GFIK@E>9LJ@E<JJI<HL@I<D<EKJ8E;LJ89@C@KP
I<HL@I<D<EKJ
@>LI<O:<IGK=IFDK?<M<E;FI:FDG8I@JFEO:<CJGI<8;J?<<K
Weighted score by tool
#7')0&/8+
'89+7439741
"2'79"41;+
:'1/9="97+'2
"
-/1+*;'39'-+
#"&+(
@>LI<-F=KN8I<KFFCJI8EB<;9PN<@>?K<;J:FI<
=K<I :?<:B@E> D8IB<K@E> ;8K8 8E; =@IJK J@O FEJ@K< 8E;FI I<DFK< M<E;FI GI<J<EK8K@FEJ
N<I<:FE;L:K<;FEK?<98J@JF=J<C<:K@FE:I@K<I@88ELD9<IF=8;M8EK8><J8E;;@J8;M8EK8><J
F=@DGC<D<EK@E>8G8IK@:LC8IJF=KN8I<G8:B8><9<:8D<:C<8I.89C<
JIOS, VOL. 32, NO. 1 (2008), PP. 33-50
45
",!,%
0&/.#)(
,'1),% ),+/&#.3
Evaluation by areas
#7')0&/8+
'89+7439741
"2'79"41;+
:'1/9="97+'2
%+3*47 :'1/,/)'9/438
$8'(/1/9=!+6:/7+2+398
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%+78'9/1/9=
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"+):7/9=!+6:/7+2+398
+3+7'1!+6:/7+2+398'3*7/)/3-
-/1+*;'39'-+
#"&+(
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"6-;>(9,;663
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#9(*2&0:, B
#"&,) B
"4(9;"63=, (:;,965;963#
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46
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8LKFD8K@FE =LCCP :FE=@>LI89C< N@K?FLK :?8E><J KF
JFLI:< :F;< FI ;8K898J< JKIL:KLI<
FE=@>LI89C<
JF=KN8I< JFCLK@FE K?8K :8E 9L@C; 8E LEC@D@K<;
ELD9<I F= 9LJ@E<JJ GIF:<JJ 8E; KI8:B@E>
NFIB=CFNJ .I8:BJ 8CC KPG<J F= <M<EKJ @E:CL;@E>
EFE:FE=FID8E:< @JJL<J ;<=<:KJ 8L;@K I<JLCKJ
=@E;@E>J 8E; 8:K@FE @K<DJ @E ><E<I8C M<I8><
@DGC<D<EK8K@FE K@D< N@K?@E DFEK?J GIF=<JJ@FE8C J<IM@:< ;8PJ FEJ@K<
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@E;LJKIP -KIFE> 9LJ@E<JJ GIF:<JJ D8E8><D<EK
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9@C@KPKF8;;8ELEC@D@K<;ELD9<IF=E<N=FIDJ
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JIOS, VOL. 32, NO. 1 (2008), PP. 33-50
$)/,(&) #(
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"6-;>(9,;663
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8:HL@J@K@FE 1<CC JL@K<; =FI I<>LC8K<; DLCK@GC8EK
<EM@IFED<EKJN@K?:FDGC<OJLGGCP:?8@EJ
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8E; D<;@LD <EK<IGI@J<J M<I8>< >@C<
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&,(25,::,:
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FEKI@8CGIF:<JJ<>*8E;;F:LD<EK:FEKIFCGIF:<JJ
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D8EL=8:KLI@E> G<IJFEE<C <K:
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