®
GH14
Perm and neutralise hair
Level 2
Hairdressing
Trainer Guidance Notes
The Learning Support Unit
you have recently purchased
makes reference to Key/Core
Skill Opportunities. From
September 2010 Functional/
Essential Skills will be
introduced and Key/Core
Skills will be phased out.
Where reference is made to
Key/Core Skill Opportunities,
please be advised that the
same opportunities will
follow on for Functional/
Essential Skills.
© Copyright Habia 2010 - All rights reserved.
Perm and neutralise hair
GH14
What this unit is about
This unit is about perming and neutralising hair using
basic techniques. The learner must have the
knowledge to ensure that they are able to carry out a
variety of tests on hair and to section and wind hair in a
range of patterns using different perming lotions. They
must also be able to solve basic perming and
neutralising problems.
This unit applies to both hairdressing and barbering
salons
What the learner must know
To achieve success in the unit the learner needs to
know and understand:
1.The salon and legal requirements.
2.How to work safely, effectively and hygienically when
perming and neutralising.
3.The tests used when perming and neutralising and
how to carry them out.
4.The basic science relating to:
•the effects of perm lotions and neutralisers on the
hair structure
• how temperature affects the perming process
•the importance of timing, rinsing, water
temperature and of restoring the hair’s
• pH balance
•how critical factors can affect the choice of
perming products
•how contra-indications affect the delivery of the
perming service.
5.Products and equipment and their use in perming
and neutralising.
6.Perming and neutralising techniques and problems.
7.Aftercare advice and communication.
© Copyright Habia 2009 - All rights reserved.
Page 1 - Unit GH14
Number of hours required to teach the
content
To cover all the requirements for the knowledge and
understanding for the whole unit it is recommended
that it be taught over a period of 8 - 10 hours. Those
with special learning requirements may need extra time
and/or support.
Page 2 - Unit GH14
© Copyright Habia 2009 - All rights reserved.
Session 1
Salon and legal requirements
(part 1)
GH14
Trainer requirements to teach this lesson
For this session you will need the following:
•
•
•
•
•
•
•
•
•
•
Handout GH14.1.1
Handout GH14.1.2
Activity GH14.1.2
Handout GH14.1.3
Slide GH14.1.3
Handout GH14.1.4
Handout GH14.1.5
Handout GH14.1.6
Activity GH14.1.6
Learner Check Session 1
Trainer notes
The session will cover:
1.1.The requirements for preparation of the client
for perming and neutralising hair
1.2.Expected service times for basic perming and
neutralising
1.3.Completion of client records – when and how
this is done
1.4. The Data Protection Act
1.5. Requirements for the disposal of waste
1.6.The limits of authority for resolving perming
and neutralising problems and the importance
of reporting problems to the right person
© Copyright Habia 2009 - All rights reserved.
Page 3 - Unit GH14 - Session 1.
Session 1
GH14
Salon and legal requirements
(part 1)
1.1The requirements for preparation of the client
for perming and neutralising
It is necessary to ensure that the minimum standards
required for the safety and protection of the client are
provided although different salons may have different
requirements.
Ref: Handout GH14.1.1
State the minimum requirements as:
Work station
•Chair to be clean and dry, work top to be clean and
tidy and free from hairs
•Products and equipment on display to be clean and
free from dust and debris
• Tools to be cleaned and sterilised before use
•Perming trolley to be prepared with all necessary
materials, for example appropriate rod sizes, ends
papers, and cotton wool.
Client (suggested protection procedure for perming
and neutralising hair)
•Clean gown to be placed on the client and properly
secured
•Clean, waterproof shoulder cape to be placed over
the client’s shoulders and tied in position
•Clean towel to be placed around the client’s
shoulders and secured to prevent it from falling off
•All necessary tests to be conducted in accordance
with health & safety requirements and
manufacturer’s instructions
•Barrier cream to be applied around the hairline if
pre-damping is to be used.
Point out to learners that the client’s
protective clothing should be replaced immediately if it
absorbs any perming or neutralising lotion.
Page 4 - Unit GH14 - Session 1.
© Copyright Habia 2009 - All rights reserved.
Session 1
Work based learners or learners who work part-time in
salons may have other requirements for client
preparation.
GH14
Encourage group discussion to explore the different
arrangements.
1.2.Expected service times for perming using
basic techniques
The NVQ/SVQ has pre-set times in which a learner
must complete a service to prove competence. The
times relate to service times expected in commercial
salons.
Discussion with learners is likely to highlight the
different times allowed within salons to complete the
perming service.
This will be most apparent with the time allowed for
perm winding. Some salons may allow as little as 30
minutes to complete a consultation and perm wind,
others up to an hour.
Ref: Handout GH14.1.2
Explain the maximum service times for NVQ/SVQ
Level 2 and discuss the differences across the
learners’ salons.
Ask learners why they think it is
important to identify and work within the
pre-set service time.
Answers should include the following:
•C
ommercial salons must remain
profitable by working to scheduled time
allocations for different services while
providing an environment that is
professional, welcoming and that makes
the client feel relaxed and unhurried,
even if the hairdresser or barber is under
pressure.
© Copyright Habia 2009 - All rights reserved.
Page 5 - Unit GH14 - Session 1.
Session 1
GH14
• It helps the salon owner/manager to offer
a realistic rate of commission to
hairdressers and barbers.
•By allocating specific times for a service,
an efficient appointments system can be
maintained.
•The operation of an efficient
appointments system ensures that clients
are not kept waiting.
•The best use is made of salon time and
that successful planning of salon
resources can take place.
sk the learners to use the second part of the handout
A
to record their progress for perm winding
1.3.Completion of client records – when and how
this should be done
Some aspects of this area of learning are
also covered in other units.
Discuss with the learners the way client records are
completed in their own salons.
Following the discussion, explain that they can be
stored on computer or in a manual system such as a
card index system and that they should be completed
and entered onto the system at the end of the service.
Ref: Handout GH14.1.3
Explain that the following information should be
included on each client’s record and tell learners the
reasons why these details need to be kept.
Personal identification information:
•the hairdresser and barber must be sure that s/he is
reading the correct record – there may be more than
one Mrs White or one Mr Santos who regularly have
perms
Page 6 - Unit GH14 - Session 1.
© Copyright Habia 2009 - All rights reserved.
Session 1
GH14
•include name, address, email address, contact
telephone number, etc. to avoid confusion.
Repetition of service, problems:
•enter full details of the service so that it can be
accurately repeated
•keep a record of any difficulties or problems to be
avoided.
Contra-indications, responses to questions:
•full consultation records should be kept to include a
list of questions relating to the client’s awareness of
any medical reason that would contra-indicate
perming
•records of client’s responses to questions – may be
needed if disputes arise
•record of any other reason why perming would be
contra-indicated.
Consultation details - all necessary
information relating to:
• hair type, texture, length, condition
• client requirements
• tests conducted and results
• pre-perm conditioner used
• choice of perm rods and perm lotion
• sectioning and winding methods used
•perm development time and neutraliser timing
• post-perm conditioner used
• wet curl result
• dry curl result
• client satisfaction/dissatisfaction
Ref: Slide GH14.1.3
Show the slide with an example of a completed record
card that would be used in a card indexing system.
1.4 The Data Protection Act
© Copyright Habia 2009 - All rights reserved.
Page 7 - Unit GH14 - Session 1.
Session 1
GH14
Some aspects of this area of learning is
also covered in other units.
.
Outline the basic provision of the Act as follows:
Ref: Handout GH14.1.4
Explain to learners (or remind them if you have
covered this area of learning before) that any
organisation that keeps information about people (staff
or clients) on record must comply with three
requirements. The organisation must:
• register with the Data Protection Registrar
•ensure that all information is accurate and
up-to-date
•provide access to the person’s own record if
requested to do so.
Explain that the reason for the Act is to protect people
from the possible results of inaccurate or out of date
information being held on them – this can affect credit
rating, medical treatments or employment
opportunities.
Tell learners that anyone can ask to see their record
and it is the responsibility of the organisation to
provide access to it but no-one has the right to see
the records relating to another person.
Ask learners what may happen if they
let someone see someone else’s
record.
If this happens the breach of
confidentiality may result in the culprit
losing their job, loss of a client, loss of self
and salon reputation and, at worst, the
client could sue the salon.
Page 8 - Unit GH14 - Session 1.
© Copyright Habia 2009 - All rights reserved.
Session 1
GH14
1.5 Requirements for disposal of waste
Ref: Handout GH14.1.5
Explain to learners that there are laws and local byelaws that require certain waste to be disposed of in
specific ways, eg, sharps into a sharps box and this
collected by the local Council and disposed of in
controlled conditions.
Stress that the reason for this is to reduce the risk of
accidents and to try to minimise the spread of infection
– hepatitis B, HIV and other blood borne viruses.
Tell the learners that the waste from perming and
neutralising is mainly:
•excess perm lotion or neutraliser - must be diluted
with cold water before being flushed down the drain
•used cotton wool, ends papers, etc. - should be
disposed of in accordance with the salon’s
procedures.
Most salons require that waste such as disposable
gloves and used cotton wool is placed into a lidded bin
and disposed of in the normal way with other rubbish.
1.6 Limits of authority for resolving perming and
neutralising problems and the importance of
reporting problems to the right person
Ref: Handout GH14.1.6
Emphasise the importance of dealing only with the
things they know they are capable of dealing with. Tell
the learners that they must ask for help if they are in
any way unsure.
Ask why it is important to get help if
they are unsure of a problem.
© Copyright Habia 2009 - All rights reserved.
Page 9 - Unit GH14 - Session 1.
Session 1
GH14
They could cause damage to the hair and/or the scalp
if they try to solve problems that are too difficult for
their level of competence. In addition, the learners
self-confidence may be lost, the salon reputation can
be damaged, and the organisation will fail to promote
a positive impression.
Ask learners to find out what is expected of them for
the following examples:
•should they deal with a complaint or must they refer
it to the owner or manager?
•can they decide what to charge for a job if it varies
from the normal or must they adhere to the price
list?
•should they help the junior members of staff to
keep the salon clean or are they only responsible
for keeping their own work station clean.
Explain that these are only a few examples of different
areas of authority.
Ref: Activity GH14.1.6
Ask learners to complete the salon organisation chart
in private study time or during the session, in small
groups or individually. They may add or leave blank
any boxes that they don’t need. They can prepare their
own chart to their own requirements using IT
procedures.
Tell them to include responsibilities of all on the chart
and to highlight the person to go to if they had a
perming or neutralising problem.
Discuss the completed handouts.
Now complete the Learner Check for
Session 1 to check the understanding
of the learners.
Page 10 - Unit GH14 - Session 1.
© Copyright Habia 2009 - All rights reserved.
Session 1
Perm and neutralise hair
GH14
Learner Check
Session 1
1What is an effective way of
protecting the client’s skin when
pre-damping?
1
2Why should you change protective
clothing and or materials that have
absorbed perming or neutralising
lotion?
2The wet clothing/materials will
hold the chemical against the skin
and lead to damage of the skin.
3How long are you allowed in your
S/NVQ to complete the perm
wind?
345 minutes.
4When should the client’s record be
brought up to date?
4 At the end of each service.
5List the three main requirements
of the Data Protection Act
5Register with the Data Protection
Registrar, keep accurate and
current information, ensure
security but allow proper access.
6Why should waste be disposed of
properly?
6To protect the environment and to
reduce the risk of accidents and
of spreading disease.
7What is the correct way to dispose
of hairdressing chemicals?
7Dilute with plenty of cold water
before flushing down the drain.
8Why must you ask for help if you
are unsure?
8To avoid doing damage to the
client’s hair and or skin.
9Who is the person in your salon
that you would ask for help?
earner
9State the name of the appropriate
person.
© Copyright Habia 2009 - All rights reserved.
© Copyright 2003 Consumer Services Industry Authority - all rights reserved.
Use of barrier cream.
Page 11 - Unit GH14 - Session 1.
Page 11 - Unit GH14 - SESSION 1.
Session 1
Page 12 - Unit GH14 - Session 1.
GH14
© Copyright Habia 2009 - All rights reserved.
Session 1
Salon and legal requirements
(part 1)
GH14
Trainer summary
1.1.The requirements for client preparation for
perming and neutralising hair
•Protect the client’s clothing and skin during
perming and neutralising
• Types of gowning that would be acceptable for
perming and neutralising
• Proper preparation of perming trolley
• Carry out all necessary tests following
manufacturer’s instructions.
1.2Expected service times for perming hair using
basic techniques
• Service times allowed for the NVQ/SVQ related to
perming hair
Perm – (Winding only)
1.3 Keeping client records
• Use computerised or manual methods of storing
client records
• Enter sufficient information to correctly identify the
client
• Ensure all consultation and service details are
recorded
• Keep records up-to-date.
1.4. The Data Protection Act
• Register with the Data Protection Registrar
• Ensure security of records
• Ensure accuracy and currency of records.
© Copyright Habia 2009 - All rights reserved.
Page 13 - Unit GH14 - Session 1.
Session 1
GH14
1.5. Disposal of waste
Remind learners of the:
• Legal requirements
• Salon requirements.
1.6.Solving problems within the limits of your
own authority and identifying the correct
person to approach when a problem arises
• Ask for help when you cannot deal with a
problem
• Complete an organisational chart
• Identify the person to whom to report a problem.
Page 14 - Unit GH14 - Session 1.
© Copyright Habia 2009 - All rights reserved.
Session 1
Salon and legal requirements
(part 1)
GH14
Key/Core Skill Opportunities
There will be opportunity to promote
discussion when covering:
• GH14.1.1methods of client preparation for perming
and neutralising
• GH14.1.2the range of service times in different
salons
• GH14.1.2the importance of working within the
salon’s service time allocation
• GH14.1.3methods of completing client records
• GH14.1.3the possible consequences of breaching
security of records
• GH14.1.6the importance of getting help with
problems outside the limits of own
authority.
© Copyright Habia 2009 - All rights reserved.
Page 15 - Unit GH14 - Session 1.
Session 1
Page 16 - Unit GH14 - Session 1.
GH14
© Copyright Habia 2009 - All rights reserved.