I’d like to talk about our banking
Go to lloydsbank.com/
businessbanking
Check eligibility, calculate payments,
apply online
Call us on 0845 072 5555
Lines are open 7am-8pm Monday to Friday
and 9am-2pm Saturdays
Visit your local branch
Please contact us if you’d
like this information in an
alternative format such as
Braille, large print or audio.
If you have a hearing or speech impairment you
can use Text Relay (previously Typetalk) or if you
would prefer to use a Textphone, please feel free
to call us on 0845 601 6909 (lines open 7am-8pm
Monday to Friday and 9am-2pm Saturdays).
Important information
Your call may be monitored or recorded in case we need
to check we have carried out your instructions correctly
and to help improve our quality of service.
We subscribe to the Lending Code;
copies of the Code can be obtained from
www.lendingstandardsboard.org.uk
Lloyds Bank plc. Registered Office: 25 Gresham Street,
London EC2V 7HN. Registered in England and Wales
No. 2065. Telephone: 020 7626 1500.
Lloyds Bank plc is covered by the Financial Services
Compensation Scheme and the Financial Ombudsman
Service. (Please note that due to the schemes’ eligibility
criteria not all Lloyds Bank business customers will be
covered by these schemes.)
Authorised by the Prudential Regulation Authority and
regulated by the Financial Conduct Authority and the
Prudential Regulation Authority.
Cardnet® is a registered trademark of Lloyds Bank plc.
Cashpoint is a registered trademark of Lloyds Bank plc.
®
Rates and prices correct as at March 2014.
NOT-FOR-PROFIT ORGANISATIONS
A guide to your new account
BB57275 (03/14)
Your organisation is different. It’s not run
for profit, it’s run because you’re passionate
about what you do. So you want a bank
that’s committed to the customers and
communities it serves. In 2013 we invested
£85 million in communities across the UK.
We’ve been awarded Business Moneyfacts’
Best Charity Account Provider three
years in a row and received Community
Mark Accreditation for excellence in
community investment.
Our service promise. If you experience a
problem, we will always try to resolve it
as quickly as possible. Please bring it to
the attention of any member of staff. Our
complaints procedures are published at
lloydsbank.com/businessbanking/contactus

Contents
What you need to know
1
Who can I contact when my organisation
needs extra help?
2
We need to get the most out of our account
4
How can my account support me as my
organisation grows?
9
Borrowing for your club, charity or society
12
We need some help with our account
16
Joint and Several Liability
20
Help when you need it
23
Our service promise
24

What you need
to know
We offer convenient and flexible banking to support your
organisations needs, including;
Once you have an open and active current account with us,
depending on your eligibility, there are two services available.
• 24/7 Internet Banking to manage your banking.
• Securely access your business accounts on the move with our
Current Account Switch Service
We take care of everything and guarantee to complete your
switch in seven working days, finishing on the day you choose.
Business Mobile Banking app.
• UK based customer advisers to help with your day-to-day tasks. • All your incoming and outgoing payments will be transferred
• A Business Management Team who are on hand to talk
and guaranteed*.
through more of your banking needs.
• We’ll arrange for your old bank to close your previous
account and transfer any credit balance to your new Lloyds
Bank account.
Any questions?
• Any payments to or from your old account will be automatically
redirected or forwarded for a period of 13 months.
Simply call us on 0845 072 5555. Lines
are open 7am–8pm Monday to Friday and
9am–2pm Saturdays.
If anything goes wrong with the switch, as soon as we are told
we’ll refund any interest or charges you have incurred on your
old or new account as a result of a delay caused by us. This does
not cover charges or interest resulting from required tasks you or
your old bank do not complete.
Transfer of Payment Arrangements Service
You tell us which parts of the switch you want us to handle.
• We’ll automatically transfer any payments you specify.
• If you require us to transfer any outstanding credit and/or debit
balance from your old account, we will.
• We’ll arrange for your old bank to close your previous account if
you ask us to.
*SEPA Direct Debits cannot be cancelled or transferred for you. You will need to advise your
Creditor that you wish to cancel the mandate or transfer your SEPA Direct Debit to your new
account. As a debtor, you will need to advise your creditor of your new account details.
1

Who can I contact when my
organisation needs extra help?
Speak to us for help
When you need answers, fast
When opportunities arise our Business Management Team is
able to make quick decisions and be on hand to support and
guide you.
Available as and when you need us
Your organisation may need to save money or require
an overdraft or loan. You can speak directly to your
Business Management Team (available Monday to Friday,
9am–5pm) or our team of UK based customer service
advisers over the phone to discuss the options, simply call
us on 0845 072 5555. Lines are open 7am–8pm Monday
to Friday and 9am–2pm Saturdays.
Any property given as security, which may include your home, may be repossessed if you do not keep up
repayments on your mortgage or other debts secured on it.
All lending is subject to a satisfactory credit assessment and we will need your permission to carry out a credit check on you and your
organisation. You should not apply for an amount that you cannot comfortably afford to repay now and in the future to avoid the
possibility of legal action.
2
The clearing cycle
Day 6
The funds from a
returned cheque will
not be debited. You
can be certain that
even if the cheque is
later returned unpaid,
the funds will not be
debited from your
account without
your agreement*.
Day 1
Your cheque
payment goes in
6
days
Day 2
Your money will
earn interest
Day 4
Your money will
be available
If you have any questions about the cheque clearing process,
please ask your Business Management Team or your local branch.
More information about how the clearing cycle works across UK
banks can be found at www.chequeandcredit.co.uk/246
*Subject to fraud.
3

We need to get the most
out of our account
Flexibility and convenience
Organisations with annual turnover below £50,000
For more information on our Business Banking Extra or
Business Banking Electronic Tariffs please ask for a copy of our
Business Banking ‘Account Charges – Your account charges
explained’ brochure.
Lloyds Bank Treasurer’s Account is designed for non-profit
organisations with a turnover below £50,000 as there are no
charges for day-to-day banking. This includes paying in or taking
out cash and issuing or paying in cheques.
We don’t pay credit interest on our Monthly PricePlan,
Business Banking Extra or Business Banking Electronic Tariff.
All you need to do is make sure you keep your account within
agreed limits and don’t go overdrawn without prior agreement.
If you’re not sure on the right type of account for you, please
speak to your Business Management Team or call 0845 072 5555
and ask for the Clubs and Charities team.
If you wish to use other services such as Bacs, originating
UK Sterling Direct Debits and Telepay you will be charged for
these. For details see the Business Banking ‘Charges for Other
Services’ leaflet.
Identification and why we need it from you
If you make any changes to an existing account we will need to
identify new signatories and all key account parties. We request
proof of identity and address for certain parties before you open a
new business account. From time to time we also carry out a search
with fraud prevention and credit reference agencies. We do this to
protect all of our customers and prevent money laundering. This is
also required by law. For full details of our identification procedure,
please see our ‘Identification we need from you’ leaflet.
Annual turnover of £50,000 to £1million
If you have an annual turnover greater than £50,000 you may
have specialist requirements. Our Business Management
Team discuss these with you, and you’ll be able to choose
from three tariffs:
–– Monthly PricePlan
Our Monthly PricePlan gives you a maximum number of
transactions each month for a fixed fee. This makes it easier
for you to budget for your day-to-day banking – putting you
in control of your account charges. For more information
about Monthly PricePlan please see our Business Banking
‘Monthly PricePlan’ brochure.
–– Business Banking Extra
You pay a set price for each of your basic transactions.
–– Business Banking Electronic Tariff
This includes lower charges for electronic or automated
transactions as long as you keep at least £1 in your account.
4

• After four business days your money will be available in your
Key account parties
account from Friday – although the cheque could still be
returned unpaid. This means you’ll be able to withdraw cash
or make payments. Also, money will normally be available
through the usual way at the ATM, on Internet banking and
to use through your debit card.
Key account parties include anyone who has control or influence
on the organisation, for example:
• Anyone who can authorise transactions verbally, in writing
or electronically.
• Anyone who has injected significant capital into the business.
• Anyone with a shareholding of 25% or more.
• Principal controllers/directors and shadow directors.
• New signatories to existing accounts.
• After six business days, in this example the following Tuesday,
you can be certain that even if the cheque is later returned
unpaid the funds will not be debited from your account without
your agreement – unless you are a knowing party to fraud. This
does mean that a cheque can be taken from your account up
to six business days after you pay it in, even if you have already
spent the money.
Your payments going in
Most cheques go through a system called the clearing cycle,
used by most British banks to transfer money between accounts.
This is often referred to as the ‘2-4-6’ process, or ‘2-6-6’ for
deposit accounts and is illustrated on page 3.
Our business day lasts from 9am to 5pm Monday to Friday,
excluding Bank Holidays. Cheques or cash paid in after 5pm
(in some cases 3.30pm) might not be processed until the next
business day.
This is how it works for a cheque paid in on a Monday morning:
• After two business days, your cheque will start to earn interest
Your payments going out
from Wednesday, or if you have an overdraft it will start to
reduce the interest charged.
When we make a payment on your behalf, we’ll act on your
instruction when received on a business day and before our
payment cut-off time which is detailed in our Business Banking
‘Payment Transactions’ brochure.
5

Getting the most out of your card payments
Taking money out. Most cheques will clear according to the
cheque clearing process detailed on page 3, but please be aware
that if another Lloyds Bank customer pays in one of your cheques
at a Lloyds branch, the money could leave your account on the
same day. If you cash a cheque at any Lloyds Bank branch before
5pm, the money will leave your account that day. The total value
of each month’s Business Charge Card purchases is taken from
your current account by non-returnable Direct Debit. To find out
more, please see the Business Charge Card terms and conditions.
We can help your organisation take payment by credit or debit
card in person, online and when the cardholder is not present.
Card Payment Processing – Lloyds Bank Cardnet® helps your
business meet customers’ needs by accepting payments from all
major cards in person, online or over the phone.
Our merchant services are tailored to your specific needs and
business size, and are flexible to change and grow with you.
Returned cheques. If there’s not enough money in your account
to cover a cheque you’ve written, it may be returned unpaid.
If this happens, we’ll notify you within two business days and let
you know how much you’ll be charged.
Cardnet offers high levels of security and fraud protection,
industry-leading online reporting tools and excellent UK-based
customer support – all at a competitive price.
For more details on accepting card payments, visit
lloydsbankcardnet.com
Our bulk payments service is a simple, convenient and secure
way to make regular payments such as paying staff, expenses
and supplier payments. It’s ideal for businesses that make up
to 25 payments in one batch and can be done online.
Over the counter. Write CASH on the ‘pay’ line of a cheque
and hand it over the counter of any Lloyds branch. If it’s not
your branch, you’ll be asked for your card or another form
of identification.
You can take
convenient,
secure payments
with Cardnet.
There’s a limit to how much you can take out in one day, but
usually you can take out more money by agreeing it with us
in advance.
Stopping a cheque. If you ever need to stop payment on a
cheque, call us first on 0845 072 5555 and confirm your request
in writing. You’ll need to add details of any replacement cheque
you’ve written. This must be done before the new cheque is
presented for payment.
To stop a cheque, we need to know:
• The cheque number.
• The amount.
• The date it was issued.
• Who it was made payable to.
To find out the cost of stopping a cheque, please ask for a copy of
our Business Banking ‘Account Charges – Your Account Charges
explained’ brochure. Remember, stopping a cheque doesn’t
cancel your legal obligation to pay for goods or services.
6

Unpaid cheques. We’ll write and give you the details of any
unpaid cheques, normally within two business days of it being
brought to our attention. However, things like postal delays
could lead to a cheque being returned unpaid after the normal
four business day clearing cycle. So, don’t assume that a cheque
has been paid just because it’s marked as a cleared item on
your account.
Faster Payments is a payment service which lets you make and
receive Sterling payments within the UK in a matter of hours,
and often minutes.
Payments made through telephone banking and any Internet
banking payments which are over the limit for same day will
be processed overnight and will reach the recipient’s bank the
business day after the payment instruction was received by us.
It could be crucial for you to know whether a cheque has
been paid or not – if it’s payment for goods you’re waiting to
deliver, for instance. Your branch will tell you how to check this
(there may be a charge).
Details of same-day payment limits within Internet banking will
be available to you at the time you make the transaction.
You can go online to check that the sort code you are sending
a payment to can receive Faster Payments. To find out more or
to check a sort code go to the payments transaction section of
our website at lloydsbank.com/businessbanking
Out-of-date cheques. In the past, banks generally treated
cheques as out of date if they were written more than six months
ago. Not because the cheque had become invalid, but just as
a precaution in case it was lost or stolen. This practice is less
common now and most banks will only return very high value
cheques because they’re considered out of date. However, you
should be aware that it is still possible that we or another bank
could return a cheque as out of date, so if you have one that’s
more than six months old you should ask the person you got it
from to write a new one and destroy or return the old one.
CHAPS is an electronic, bank-to-bank payment system that
guarantees same business day payment of cleared funds in
the UK.
As a cheque that is more than six months old can be paid, you
should never rely on us to return a cheque unpaid purely because
it was written more than six months ago. If you don’t want
a particular cheque to be paid then it should be stopped.
7

Cards make it easy
Debit and charge cards are less bulky and more convenient
than cash and cheques. Your Business Management Team can
help you apply for either of these cards. Business Charge Cards
carry an annual fee of £32.
£700
36 days
Withdraw up to £700 per day from
our cash machines with a Business
Debit Card
interest-free credit on all Sterling
purchases with a Business
Charge Card
Business Debit Card
Business Charge Card
Offers easy payment tracking and can save money on cash
withdrawals and the cost of writing cheques. You can withdraw
up to £700 per day from our cash machines.
A cost-effective way of paying for everyday expenses and helps
cashflow by providing up to 36 days’ interest-free credit on
Sterling purchases. You can decide how many cards to issue and
what limits to set*.
*SEPA Direct Debits cannot be used to settle your balance on your
Business Charge Card.
Business Debit and Charge Cards are approved subject to status.
88

How can my account
support me as my
organisation grows?
As your organisation expands and becomes more
involved, you may want greater support and flexibility
from us. Our additional services let you stay
focused on running your organisation.
9

Better banking
There are many ways to bank with us and we’re never far from you.
Internet banking
depositpoint
Use Internet banking for quick and secure
financial transactions all year round.
Make deposits quickly in branch
with depositpoint.
Telephone banking
Inter-bank agency agreement
If you prefer, telephone banking is a
flexible service for most day-to-day
needs – speak to an adviser based
in the UK or use the automated function.
We are happy to discuss inter-bank
agency agreements and charges for
this service, if this is appropriate to
your circumstances.
Mobile Banking
Deferred checking
You can now access your business
accounts on the move with our new,
secure Business Mobile Banking app*.
You can also register for our free Text
alerts service to receive daily or weekly
updates on your account balance and
recent transactions.
Instead of checking the details of an
over-the-counter deposit while you wait,
we check and credit your account by
the end of the day – this is available in
most branches.
Nightsafe
TM
Savings
Statements
You’ll get a regular account statement
to help you manage your money more
efficiently. It will be sent monthly,
quarterly, annually (minimum period)
or on request. We usually charge for
duplicates or copies. Details of the
charges of these services are covered
in the leaflet inside the back pocket of
this brochure.
If your organisation has extra funds, it’s
important that they’re working as hard
as possible for you. We offer instant
access accounts if you need to be able
to get your money quickly, 30-day notice
accounts if you don’t need instant access
and fixed-term deposits when you’re
investing for the longer term. To discuss
your savings options and which one
is right for you, please contact your
Business Management Team.
Pay in money outside of banking
hours at a time that is convenient to
you – your account will be credited the
next working day.
Balance availability
You may only be able to withdraw part
of your balance if there are payments
that have not been debited from your
account (e.g. a card transaction) or
cheques that have not yet cleared.
Cash machines
You also have access to Lloyds Bank,
Bank of Scotland or Halifax cash machines
where you can check balances, order
cheque books and, of course, withdraw
cash – see ‘Cash machines’ in ‘Getting
the best from your account’ leaflet for
more information. A 2.5% transaction fee
(minimum £2.50) is applied when you use
your Business Charge Card to get cash. Cash
withdrawals on a Business Debit Card are
free, although if you use another bank’s
ATM, some providers may charge you a fee
for using their machines.
*We don’t charge you for Mobile Banking but your mobile operator may charge you for certain services such as downloading or using the app, so please check with them. Our new app requires iOS 5.0 or
above, or Android 4.1 or above. Internet Banking registration required. Services may be affected by phone signal and functionality. Use of Mobile Banking is subject to our Business Internet Banking terms
and conditions.
10
We recommend that you
get quotes from several
banks or other sources
before going ahead with
any borrowing.

Borrowing for your club, charity or society
Financial flexibility
Before considering the possibility of a loan the trustees of the
charity must check that their governing document gives them
the power to borrow – we will need to see this. It’s also worth
noting that your trustees should have a meeting to discuss how
you are going to deal with borrowing money, and you’ll need to
produce a set of minutes that capture the conversation. They
should also clearly outline your resolution to borrow the money
and should include:
loan rate compared to market rates at the time of repayment.
These may be substantial: these costs will apply to Fixed
Rate Loans.
• Hire purchase: to borrow over £7,500 to purchase new vehicles
or equipment, repaid over one to five years.
• Commercial mortgage: looking to buy, refurbish or invest in
property? Then ask your Business Management Team about
a base rate linked or fixed rate commercial mortgage for
over £25,000. Usually, we lend up to 70% of the value of the
property, but in some cases we’re able to lend more. With
the base rate linked mortgage, you can apply for flexible
capital repayment holidays of up to two years. We will require
a first legal (of first standard security) charge over property
as security.
• Why the organisation needs money.
• Why it has decided to borrow money rather than look for funds
in other ways.
• Why a particular form of borrowing and a particular lender
have been chosen.
We recommend that you get quotes from several banks or other
sources before going ahead with any borrowing.
Your Business Management Team will be able to talk you through
these options in more detail.
What are my personal responsibilities for the borrowing?
An arrangement fee is payable depending on the amount you
borrow. Your Business Management Team will inform you of the
appropriate charge before any facilities are agreed.
It is in your own interest to find out the extent of your personal
liability and to be comfortable with this. Small groups or clubs
may not be incorporated and will not therefore have an identity
separate from the club members, committee or trustees
appointed in accordance with the relevant constitution and
rules. Individuals who enter into commitments on behalf of their
organisation may ultimately be personally liable for payments.
For higher value loans we may also require security. The costs
of taking any security will be discussed with you at the time of
your application.
Please read the section ‘Joint and Several Liability’ that appears
on page 20.
What are our borrowing options?
There are a number of options available to you, depending on
your circumstances:
• Overdraft: borrow any amount up to an agreed limit, and pay
Any property given as security, which may include
your home, may be repossessed if you do not keep up
repayments on your mortgage or other debts secured on it.
interest only on the amount you actually use.
• Base rate linked and fixed rate loans: there are different
types of loans available to give you more options. There is
always a possibility that interest rates may go down leaving
a fixed rate loan at a higher level compared to a variable rate
loan. However, if interest rates rise, a fixed rate loan will remain
at the same rate. Break costs may apply upon full/partial early
repayment of the loan. This will be calculated based upon the
All lending is subject to a satisfactory credit assessment and
we will need your permission to carry out a credit check on you
and your organisation. You should not apply for an amount that
you cannot comfortably afford to repay now and in the future to
avoid the possibility of legal action.
12

•
If you need to borrow money for any purpose or period, please
talk it over with us first to avoid extra charges. Once we’ve agreed
terms we’ll write to you, letting you know the interest rate, when
it’s charged and what fees are payable.
FOR MORE INFORMATION
Please call
0845 072 5555
If you need to call us from abroad, or prefer not
to use our 0845 number, you can also call us on
+44 1733 347338 to speak to one of our advisers.
In the case of an agreed overdraft, the limit, review date and
current interest rate will be shown on your statement.
What sorts of questions will the bank ask?
Banks, generally, have standard questions they will ask if you
want to borrow money.
Financial assessment
Before we lend your organisation any money, or increase its
overdraft borrowing limit, we’ll assess whether we feel you will
be able to repay us. This may include us looking over the business
plan and accounts, including cashflow, profitability and existing
financial commitments and:
The bank will want to know what you want the money for, what
it’s going to do for your organisation, how long you want to
borrow it for and how you will repay it, for example.
You should not apply for an amount that you cannot comfortably
afford to repay now and in the future to avoid the possibility of
legal action.
• How your organisation’s finances have been handled
in the past.
• Information we get from credit reference agencies.
• Credit assessment techniques, such as credit scoring.
• Any security provided.
Our finance application checklist gives more details
about the type of information we may ask you to
provide to support your application. Please ask
your Business Management Team for a copy or visit
lloydsbank.com/businessbanking/financechecklist
If we can’t help you, wherever practical, we will explain the reason
why and suggest what steps you might take next.
Do we need a business plan?
If we ask you for security to support borrowing or other liabilities,
we will tell you why we need this security and we will confirm
what we need in writing. We will make sure that any documents
are easy to understand by avoiding technical language whenever
possible. We will make sure that you have the opportunity to
discuss with us anything you’re not sure about.
It may not be necessary for charities or small organisations to
present a business plan. However, a business plan can be a useful
tool and may ultimately dictate whether you will be offered
a loan, as well as what terms the bank is prepared to offer.
As a general guide, your plan should include:
• General information about your club or charity, its aims
You should read the documents carefully and feel free to ask
us questions and get independent advice. If you ask us, we
will tell you under what circumstances we will agree to release
the security.
and objectives.
• The legal form of your organisation and proof that it has the
power to borrow.
• Details of the organisation’s assets and liabilities.
• Brief details of the people running the organisation.
• Details of the project and why you need a loan for it.
• A cashflow forecast for the next 12 months showing how you
intend to repay the loan.
• A current balance sheet.
• Accounts for the past three years.
• Details of any previous borrowing.
13

If you get into difficulty
We may agree to accept security provided by another person to
support your organisation’s liabilities. If you want us to accept
a guarantee or other security from another person for your
liabilities, we may ask you for your permission to give confidential
information about your organisation’s finances to the person
giving the guarantee or other security, or to their legal adviser.
We will consider cases of financial difficulty sympathetically
and positively. You’ll usually become aware of problems first and
should let us know as soon as possible. If we have any concerns
we will let you know in writing or, if speed seems to be important,
we may try to contact you by phone, fax or email. These are some
of the things which may concern us, particularly if you do not let
us know what is happening:
If the guarantee or other security is provided by an individual
rather than a company, we will also:
• Recommend that the person providing the guarantee gets
• If you go overdrawn without our agreement.
• If you go over your agreed overdraft limit, especially more
independent legal advice to make sure that they understand
their commitment and the possible consequences of their
decision (where appropriate, the documents we ask them to
sign will contain this confirmation).
than once.
• If there are large increases or decreases in your
• Tell them that by giving the guarantee or other security they
organisation’s turnover.
• If you are trading at a loss.
• If you suddenly lose a key customer or employee.
• If you sell a large part of your organisation’s assets.
• If you use a facility for a purpose other than those agreed
may become liable instead of, or as well as, your organisation.
• Tell them what their liability will be.
We will not take an unlimited guarantee from individuals
other than to support your organisation’s liabilities under a
merchant agreement. We will only accept unlimited guarantees
from companies.
with us.
• If you fail to make a loan repayment.
• If you do not keep to conditions set out in a loan agreement.
• If you do not supply agreed monitoring information on time.
• If another creditor brings a winding-up petition or other legal
action against your organisation.
We will do all that we can to help you overcome any difficulties.
This includes developing a plan with you for dealing with financial
difficulties and confirming in writing what we have agreed.
We deal with any
financial difficulty
sympathetically
and positively.
We follow the Lending Code, which includes details of how
we can best work together to deal with problems of financial
difficulty. A copy of ‘A guide to the Lending Code’ is enclosed.
The Lending Code can be downloaded from the Lending
Standards Board at www.lendingstandardsboard.org.uk or
our website lloydsbank.com/businessbanking/lendingsupport
14

We need some help with our account
Solutions to help you
Quite often there’s a simple solution but if you need extra help
you can speak to your Business Management Team, call us or
visit your local branch.
Customers who do not have a chip and PIN card, or make a
purchase from a retailer who has not installed a PIN pad, will have
their transaction authorised by signing a receipt.
Can’t access your Internet banking account
Keep your cheque book and cards separate. Don’t tell anyone,
or write down your PIN, password or other security information.
Memorise them as soon as you receive them and destroy
the evidence.
Internet banking is a great tool but if you can’t access your
account go to the Internet banking logon screen and click the
‘Having problems logging on?’ button. Complete the online form,
click ‘Continue’, then follow the on-screen instructions to get
back online – please make a note of any reference number we
give you. You may be required to complete a form and return it
to us. We will confirm your identity prior to your Internet banking
account being ‘reset’.
Don’t let anyone use your card and keep it safe at all times. The
same applies to card receipts that you have. We’ll send you and
other authorised users a card only if you ask, or when it’s time to
replace your existing one. Never write down or record your PIN,
password or other security information.
When you change a card we’ll send you a new PIN in a separate
envelope. If you’d like to change your new PIN you can do so
at any Lloyds Bank, Bank of Scotland or Halifax cash machine.
Just enter your new PIN and follow the on-screen instructions.
You can’t change your PIN during the month before a renewal
card is due. Choose your new PIN carefully.
Organisation changes
When you need to amend your organisation’s details (change
of address, change of name, etc.) call 0845 072 5555 and we’ll
arrange for you to speak to your Business Management Team.
Your PIN
Your new card will include a chip which holds your personal
identification number (PIN). When you use your card, you will be
asked to enter your four-digit PIN into a PIN pad at the till. The
number you enter is matched with one held on the chip in your
card, and if the match is correct the transaction will be confirmed.
Please note that if you do not know your PIN, you should not
expect to be able to sign and your transaction may be declined.
You can find out more information on chip and PIN at
www.apacs.org.uk or www.cardwatch.org.uk
If you suspect card fraud a useful guide on what you need to do
can be found on the APACS website www.cardwatch.org.uk
Account aggregation
View some, or all, of the online accounts you hold with several
different banking or finance providers. We don’t offer this service
ourselves so please be aware that if you do use an external
account aggregation service, you may be liable for any fraud or
mistakes that occur as a result.
If you are unable to use a PIN because of a disability or a medical
condition, please let us know. We will be happy to tell you
about alternative options to ensure you can use your card in
retail outlets.
16

Your personal and organisation information
Liability for losses
This information (including your name and address) is kept
private and confidential, even if you’re no longer a customer.
It isn’t disclosed to anyone outside the Lloyds Banking Group*
except in the following cases:
Generally the following will apply:
a) Y
ou will not have to pay anything in respect of the use of a card
or card details that:
• Are used before you receive the card or card details.
• Are lost or stolen, provided you tell us you as soon as you
• If we’re legally obliged to provide information.
• If we have a public duty to reveal information.
• If it is needed by our agents and others involved in running
become aware of such loss or theft.
• If we or others need to investigate or prevent crime.
• If our interests are threatened – where we suspect fraud,
This will apply unless we can show that you or a cardholder
have acted fraudulently or have not taken all reasonable care
in keeping a card or card details safe and in accordance with our
security requirements.
• If you ask us to reveal the information, or if we have your or the
b) You will not have to pay anything in respect of the
unauthorised use of a card or the card details where the
cardholder does not need to be present, unless we can show
that you or the cardholder have acted fraudulently.
accounts and services for you or your organisation.
for example. This will not be used as an excuse for revealing
information about you or your accounts to anyone, including
other companies in our group for marketing purposes.
organisation’s written permission.
c) W
e will refund the amount of any unauthorised card
transaction, unless we can show that you or the cardholder
have acted fraudulently or have not taken all reasonable care
in keeping a card or the card details safe and in accordance
with our security requirements. We will also refund any interest
charged in respect of that transaction together with any
charges directly incurred on your account which would not
otherwise have been incurred.
If we’re asked to answer a query about your financial status,
we’ll make sure we have your permission before responding.
d) I f you or any cardholder have acted fraudulently in connection
with the use of a card or the card details or have not taken
all reasonable care in keeping a card or the details safe and
in accordance with our security requirements, you will be
responsible for all losses arising out of or in connection with
unauthorised card transactions.
There are simple
steps you can take
to keep your account
more secure.
*The Lloyds Banking Group includes companies using brands including Lloyds Bank,
Halifax and Bank of Scotland and their associated companies. More information on
the Lloyds Banking Group can be found at lloydsbankinggroup.com
17

Extra security
Business account rates and charges
There are a few other precautions you need to take to protect
your account.
We have a variety of business account tariffs and try to ensure
our rates and charges
remain competitive. We do our best to
make the numbers easy to follow so you can compare them and
choose the one which suits your business needs. Speak with
your Business Management Team or look on our website for
more information.
• Regularly check your email inbox for scams,
never click on them and call us if you are suspicious.
• Be aware of calls from fraudsters, purporting to be from
the Bank, or other official institutions.
• Don’t tell anyone your account details or PIN.
• Always keep your cheque book and card separate.
• Check your statements regularly.
Charges and interest
We charge for the service you use, like any other business.
We’ll tell you what we’re charging for and how much.
Our main Business Banking ‘Account Charges’ brochure takes
you through all our banking charges, in depth. It contains all
the charges for our most frequently used UK mainland branch
services, and full details of our charging cycle. It shows you
how you could save money too. If you’d like a copy of the main
Business Banking ‘Account Charges’ brochure, please ask.
For details of the charges to clubs, charities and societies for
other services, for example Bacs payments, please refer to
the Business Banking ‘Charges for other services’ leaflet at the
back of this brochure. The information is also on our website
lloydsbank.com/businessbanking
Call one of the numbers provided with your card or cheque
book, or get in contact with the Clubs and Charities team
on 0845 072 5555. We’ll take immediate steps to protect your
account from unauthorised access. Be on your guard against
hoax calls or callers. They could be criminals trying to get extra
information about your account.
Lost and stolen business cards and cheques
If your cheque book or any cards are stolen or passwords and any
other secure information become known to others, please notify
us immediately or you may be liable to cover the costs. In some
circumstances you may not have to pay anything; however, if you
have acted fraudulently or without all reasonable care, you will be
responsible to cover all the losses in your account.
You’ll find our interest rates in your local branch and on our
website lloydsbank.com/businessbanking/ratesandcharges
Don’t recognise a transaction on your account
Call our team of UK-based business customer service advisers
immediately with the transaction details on 0845 072 5555
and we’ll look into the item on your behalf. We may require
you
to sign a declaration form disclaiming your knowledge of
the transaction(s) and we
might block your account number
for security purposes in cases where there is suspected
unauthorised or fraudulent use of your account.
18

Joint and Several Liability
This section explains the potential liability of authorised signatories in
the event of there being outstanding liability to the Bank. Other matters
to do with your account authority are also covered
Running your Club, Charity or Society Account
Your account with us will be opened in the name of the
organisation instead of its officials or ‘authorised signatories’.
Where the organisation isn’t a separate legal entity we may be
able to take appropriate actions against each and every one of
the authorised signatories to the account. For example, if the
organisation’s account becomes overdrawn, the Bank may take
action to recover the whole of any debt from each and/or every
one of the authorised signatories to the account.
All payment instructions are to be signed the way you’ve agreed
in your account authority and in accordance with the Terms and
Conditions. Usually, however, anyone can pay into your account.
Statements will be sent to your organisation’s correspondence
address (as detailed on the account application form), marked
for the attention of the organisation’s contact name. You and the
other members will need to check these statements for errors.
Ask for additional copies if you need them although there will
be an extra cost involved as detailed in our Business Banking
‘Charges for Other Services’ leaflet, which is available inside the
back pocket of this brochure.
You and the other members of your organisation will be asked
to sign an account authority. This is your contract with us and
contains your instruction on the way you want to run the account
and your promise to pay any debts. Although the members of
your organisation who you ask to become authorised signatories
on the account will give a specimen signature, it’s up to you
whether you have one or more member(s) to sign each cheque
(or other instruction).
Changing the authority
You may notify us of a change to the account authority by
completing our standard form to ‘Vary the Instruction to
Operate Our Account’. This form should be signed by any two
authorised signatories.
What does ‘Joint and Several Liability’ mean?
The concept of ‘Joint and Several Liability’ applies to the Club,
Charity or Society Account. ‘Joint and Several Liability’ arises
when two or more people agree to pay a debt (or similar). This is
a joint promise together to pay the debt. At the same time, each
person makes a separate promise to pay the full amount of the
debt on his or her own.
If the committee have a disagreement
We’d like to know of any disputes as soon as possible. If there is
a dispute, we may require all authorised signatories to authorise
transactions until all authorised signatories agree how the
organisation’s account is to be operated. If we make this change,
we may have to ask you not to use your Business Debit Card,
Business Charge Card or to use Internet or telephone banking
until things are sorted out. If the dispute becomes serious, we’ll
have to freeze the account until the dispute is resolved.
This means that each authorised signatory (who these are
depends on who is nominated in the account opening authority)
is liable to pay the full amount of the debt. This means that you,
personally, would be responsible for any overdraft even if another
authorised signatory signed all the cheques. If you have a ‘one
to sign’ or ‘two to sign’ authority then this means that those
authorised signatories could withdraw the whole balance on
the account.
20

If a new signatory joins
Freezing the account means that none of you will be able to
take any money out of the account on your own (or carry out
any other transactions, either). This enables us to ensure that
no transactions are carried out unless you all agree. As you
know, if your organisation is not a separate legal entity, the
authorised signatories will each be jointly and severally liable for
any overdrawn balance when the account is frozen. You might be
able to open new, separate accounts, but we may ask you to keep
these accounts in credit at all times and to put forward proposals
for repaying the debt.
If the organisation is not a separate legal entity, a new signatory
might not want to become jointly and severally liable for any
loans or overdrafts outstanding on the existing account. In that
case, we can open a new account. But the old signatories will
have to reach an agreement with us about paying the old debts.
The organisation’s account authority with us will not be affected
by any change in the authorised signatories as a result of any new
authorised signatory(s) joining the organisation.
Closing the account
If an authorised signatory leaves the organisation
If your account is in credit, you’ll need to tell us where to send
the money and how to deal with any regular payments in or
out of the account. If your organisation isn’t a separate legal
entity, all authorised signatories will have to make proposals
for repaying any debts. Normally, if it’s our decision to close the
account we will give you at least two months’ notice.
Please tell us immediately. If the organisation isn’t a separate
legal entity we may treat any continuing authorised signatories
as having full power to carry on the organisation’s business and
to deal with its assets as if there had been no change in the
organisation. This will apply unless we receive written notice to
the contrary from any of the continuing authorised signatories.
Confidentiality
If the organisation isn’t a separate legal entity and has an
overdraft or any outstanding loans with us, each authorised
signatory (including the authorised signatory who has left)
remains separately responsible to us to repay all the debts.
We assume that all information about the organisation’s
account and the organisation in general can be discussed with
any authorised signatory. You may want us to deal with one
authorised signatory, solely. Personal accounts remain separate
and confidential.
If an authorised signatory dies
If the organisation isn’t a separate legal entity we may treat
any continuing authorised signatories as having full power to
carry on the organisation’s business and to deal with its assets
as if there had been no change in the organisation. This applies
unless we receive written notice to the contrary from any of
the continuing authorised signatories or from the executors,
legal personal representatives or trustees of any deceased
authorised signatories.
Mortgages and guarantees
If you take out a mortgage or sign a guarantee, the persons
signing these documents may be jointly and severally liable in
respect of any outstanding obligations. These are complex and
legally binding documents and you should take legal advice
before signing one.
If the organisation is not a separate legal entity and has an
overdraft or any outstanding loans with us, when an authorised
signatory dies, the deceased authorised signatory’s estate
remains responsible for paying the debt and we may require
payment from the deceased authorised signatory’s assets.
The organisation’s account authority with us will not be affected
by any change in the authorised signatories as a result of death,
bankruptcy or retirement.
21

Important information about
compensation arrangements
We are covered by the Financial Services Compensation Scheme
(FSCS). The FSCS can pay compensation to depositors if a bank
is unable to meet its financial obligations. Most depositors –
including most individuals and small businesses – are covered by
the scheme.
In respect of deposits, an eligible depositor is entitled to claim up
to £85,000. For joint accounts each account holder is treated as
having a claim in respect of their share so, for a joint account held
by two eligible depositors, the maximum amount that could be
claimed would be £85,000 each (making a total of £170,000).
The £85,000 limit relates to the combined amount in all the
eligible depositor’s accounts with the bank including their share
of any joint account, and not to each separate account.
For further information about the compensation provided by
the FSCS (including the amounts covered and eligibility to claim)
please ask at your local branch, refer to the FSCS website
www.FSCS.org.uk or call the FSCS on 020 7741 4100 or
0800 678 1100. Please note, only compensation-related
queries should be directed to the FSCS.
Deposits with us are held with Lloyds Bank plc and include
accounts with the following: C&G Savings, Lloyds Bank,
Lloyds Bank Agriculture, Lloyds Bank Commercial Banking,
Lloyds Bank Private Banking and Worldwide Service. An eligible
depositor’s £85,000 limit relates to the combined amount in all
accounts with Lloyds Bank plc.
If you are unsure whether your account is held with Lloyds Bank plc,
please check your account literature.
22

Help when you need it
Putting things right
If something goes wrong
Or you can call on:
• 0800 023 4567. Calls to this number are normally free for
Help us by having the following information to hand
when you call:
people ringing from a ‘fixed line’ phone – but charges may
apply if you call from a mobile phone.
• All relevant bank details – account number, sort code, card,
policy or investment number.
• 0300 123 9 123. Calls to this number are charged at the same
originals for your own records.
• These numbers may not be available from outside the UK –
• Photocopies of any supporting paperwork, keeping the
rate as 01 or 02 numbers on mobile phone tariffs.
so from abroad call on +44 20 7964 0500.
How to make a complaint
For further information visit the Financial Ombudsman Service
website at www.financial-ombudsman.org.uk
If you are unhappy with something we’ve done and would like
to make a complaint:
• Make sure your usual contact at the bank knows about your
The Financial Services & Markets Act 2000 sets out timescales for
dealing with such complaints. To reduce inconvenience to you,
we aim to reduce those timescales wherever possible.
complaint and tell them how you think it could be resolved.
We’ll respond to you, usually within five business days.
• Or you can call our Telephone Banking Centre
Changing your mind
on 0845 072 5555, 7am to 8pm Monday to Friday or 9am to
2pm Saturdays. We’re closed on all UK public holidays.
To call us from outside the UK call +44 1733 347 338.
You can also call us on Textphone 0845 601 6909.
When you open a new account we will inform you of any
right to cancel. If you do want to cancel, please write to us
at 1 City Road East, Manchester M15 4PU within 14 days of
receiving our letter and we will be happy to cancel the account.
Any requests for payment we receive after you exercise your right
to cancel will be returned and products or services which require
this account to operate will also be cancelled.
• Alternatively, you can raise your complaint with Customer
Services. Write to The Manager, Lloyds Bank, Customer
Services, Correspondence Centre BX1 1LT.
Taking your complaint further
We will repay to you any credit balance in your account together
with any interest due if credit interest is paid on your account. You
will be required to pay any charges for day-to-day banking or other
services that you may incur before we receive your request to cancel
the account and we will deduct these charges from the monies
we return to you. If your account is overdrawn you must repay the
outstanding balance together with any interest and charges that you
owe us within 30 days of exercising your right to cancel.
Customers that are charities and have an annual income of
less than £1 million may be eligible to take their complaint
to the Financial Ombudsman Service. Customers that are
micro-enterprises with a group annual turnover or balance sheet
of up to €2 million (Sterling equivalent) and who have fewer than
10 employees may also be eligible to take their complaint to the
Financial Ombudsman Service.
Where possible we will help you find an account from our range
which better suits your needs. The right to cancel does not affect
your ongoing right to close the account as set out in the terms
and conditions.
If you have a complaint and we haven’t
issued our response
within eight weeks from the date you first raised your complaint,
or if you’re dissatisfied with our response, you can
ask the
Financial Ombudsman Service for an independent review.
The Financial Ombudsman Service will only consider your
complaint once you’ve tried to resolve it with us, so please
take up your concerns with us first and we’ll do all we can to
help. Write to Financial Ombudsman Service, South Quay Plaza,
183 Marsh Wall, London E14 9SR.
23
Your organisation is different. It’s not run
for profit, it’s run because you’re passionate
about what you do. So you want a bank
that’s committed to the customers and
communities it serves. In 2013 we invested
£85 million in communities across the UK.
We’ve been awarded Business Moneyfacts’
Best Charity Account Provider three
years in a row and received Community
Mark Accreditation for excellence in
community investment.
Our service promise. If you experience a
problem, we will always try to resolve it
as quickly as possible. Please bring it to
the attention of any member of staff. Our
complaints procedures are published at
lloydsbank.com/businessbanking/contactus
I’d like to talk about our banking
Go to lloydsbank.com/
businessbanking
Check eligibility, calculate payments,
apply online
Call us on 0845 072 5555
Lines are open 7am-8pm Monday to Friday
and 9am-2pm Saturdays
Visit your local branch
Please contact us if you’d
like this information in an
alternative format such as
Braille, large print or audio.
If you have a hearing or speech impairment you
can use Text Relay (previously Typetalk) or if you
would prefer to use a Textphone, please feel free
to call us on 0845 601 6909 (lines open 7am-8pm
Monday to Friday and 9am-2pm Saturdays).
Important information
Your call may be monitored or recorded in case we need
to check we have carried out your instructions correctly
and to help improve our quality of service.
We subscribe to the Lending Code;
copies of the Code can be obtained from
www.lendingstandardsboard.org.uk
Lloyds Bank plc. Registered Office: 25 Gresham Street,
London EC2V 7HN. Registered in England and Wales
No. 2065. Telephone: 020 7626 1500.
Lloyds Bank plc is covered by the Financial Services
Compensation Scheme and the Financial Ombudsman
Service. (Please note that due to the schemes’ eligibility
criteria not all Lloyds Bank business customers will be
covered by these schemes.)
Authorised by the Prudential Regulation Authority and
regulated by the Financial Conduct Authority and the
Prudential Regulation Authority.
Cardnet® is a registered trademark of Lloyds Bank plc.
Cashpoint is a registered trademark of Lloyds Bank plc.
®
Rates and prices correct as at March 2014.
NOT-FOR-PROFIT ORGANISATIONS
A guide to your new account
BB57275 (03/14)