CARE | HEALTH | WELLBEING
VOL 1 | ISSUE 2 | AUTUMN 2017
MAGAZINE
Getting social
on Facebook
Seasonal produce
this autumn
Every pair
of hands
tells a
story
I’M FREE
YOURS TO KEEP
AUTUMN 2017 | 1
FLOURISH MAGAZINE
A message from
our CEO
Autumn is a time of change and I am
personally looking forward, (and my
garden also) to the cooler months
ahead.
Change has certainly been the theme
for aged and home care services for
some time now.
We saw another major reform come
into effect as recently as February
27, seeing even greater control of
home care services shifted to clients,
with people now able to choose
their provider based on their exact
preference.
We are so very excited to be part of
a real cultural shift in terms of how
the industry and the wider population
sees ageing and the positive focus on
keeping people in their own homes
based on their personal choices.
Home Care
I really encourage you to provide us
with your thoughts on your services
at any time to help us continue to
improve your personal experience and
your home care services.
We very much look forward to your
feedback through our current Client
Engagement Survey due back at
the end of this month, but also
I encourage you to provide your
feedback at any point in time.
We would especially love to hear any
feedback relating to staff that visit your
home and go that extra mile.
Shorts
Delicious diversity dishes wow
our staff members
Some of our offices celebrated our culturally rich and
diverse backgrounds last month with our annual Diversity
Lunch. People brought in tempting home-made dishes
inspired by family recipes from all over the world.
It is our privilege to continue working
with you and your loved ones, and all
the very best for the season of change.
Michelle
Chief Executive Officer, St Ives Care
Keep up to date with St Ives Home Care
You can keep up to date with everything that is happening across the
organisation, plus view lots of helpful articles, great videos and resources.
Visit stiveshomecare.com.au
facebook.com/StIvesHomeCare
twitter.com/StIvesHomeCare
linkedin.com/company/StIvesHomeCare
youtube.com (search for ‘St Ives Home Care’)
Healthy and
Happy Blog
Our lucky competition winners
A big thanks to everyone who signed and returned their
updated terms and conditions letter to us before the
December 21 deadline. We entered everyone into a prize
draw and chose five winners at random. Each winner
has been notified and delivered their gourmet hamper.
Congratulations to the lucky winners - Catherine Wilson,
QLD, Kenneth McWatters, WA, Patrick Bernard, WA,
Ron Hopper, VIC, and Y Gershenzon, NSW.
Have you read our Healthy
and Happy blog? From
keeping your heart healthy
to getting the most out of
your home care budget,
our Healthy and Happy
blog has lots of helpful tips
and advice through regular
articles. Check it out at
stiveshomecare.com.au/
blog
SHORTS CONTINUE
2 |
ISSUE 2
AUTUMN 2017 | 3
FLOURISH MAGAZINE
ST IVES SHORTS CONTINUED
Help stop any
unwanted phone calls
Your telephone is vital in helping you stay
connected to the world. But sometimes
unwanted calls to your home phone can
be a nuisance.
To minimise the number of calls you
receive, you can sign up for the Do Not
Call Register, a secure database where you
can register your landline, mobile and fax
numbers to advise that you do not want to
receive unsolicited telemarketing calls. Contact the Do Not Call Register on
1300 792 958 to register your details.
Just 5 minutes
every month could
help save your life
World Health Day
2017 highlights issues
surrounding depression
When was the last time you changed
your safety alarm battery? Just like
with smoke alarms, personal safety
alarms have a battery that is long lasting,
but needs to be checked and changed
regularly.
Celebrated April 7 each year, World Health
Day marks the anniversary of the founding of
the World Health Organisation (WHO). The
theme of this year’s health promotion campaign
is focusing on highlighting issues around
depression.
Tunstall, St Ives Home Care partner,
and Australia’s leading provider of safety
alarms recommends that checks should
be conducted on safety alarms once a
month to ensure they remain in good
working order.
Depression is a common mental health issue
that affects people of all ages but help is
available. To stay informed on the issue and for
advice on how to seek support for yourself or a
loved one, visit www.beyondblue.org.au
You can ask a family member or your
support worker to check your safety
alarm for you by following the provider’s
instructions.
If you think you may be in need of a
safety alarm, you can speak to your case
manager about accessing one through
your home care package, or contact your
local St Ives Home Care office if you don’t
have a home care package.
Paying our respects
this coming ANZAC Day
This year marks the 102nd anniversary of
the landing of Australian and New Zealand
troops in Gallipoli on April 25 during
World War 2. War memorials around the
country will be holding commemoration
ceremonies, and full details for each state
can be found on the National RSL Australia
website at www.rslnational.org
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ISSUE 2
Tell us what you think
in our annual Customer
Engagement Survey
We hope you have received this year’s
Customer Engagement Survey in the
mail and look forward to hearing your
feedback.
This survey is designed for you to
be able to complete quickly. Your
feedback is very much valued and we
hope to hear from as many clients as
possible about what you think of your
services and how we can make them
better. The deadline for completed
surveys is Monday, March 27.
Refer a friend and go
shopping on us!
If you’re happy with your services and enjoy
telling people about home care, why not enjoy
a free shopping voucher for your efforts?
Surveys can be returned in the
supplied pre-paid envelope.
If you refer someone you know for
services with either St Ives Home Care
or HomeCare Options and they
sign up, you’ll be rewarded with a
$100 voucher to spend how you wish.
If you haven’t received your copy or
need help filling it out, please speak to
your case manager or ask your support
worker for assistance.
Simply tell your friend to mention your
name when they contact us and you
could be shopping on us! T&C’s apply*
AUTUMN 2017 | 5
FLOURISH MAGAZINE
Top tips to stay safe
Getting
social on
Facebook
Yes, it’s true, as we are getting older,
we are using social media platforms
more and more. Facebook now
counts older adults as its fastest
growing demographic and with
good reason.
It can be used as a very immediate
and powerful way to reconnect with
old friends and stay in touch with loved
ones who have moved away, or share
experiences and connect with likeminded people over common interests
and hobbies.
With so much enjoyment to be had
from using the website, why not try
it for yourself? All you need to do is
follow our five easy steps.
To get started, you’ll need:
•a computer or mobile device with
Internet access, and
•an active email address.
Manage your privacy
Change the privacy settings using the privacy
button on your account to show as little or as
much information as you want.
Accepting friend requests
When accepting friend requests, only accept
requests from people you know personally.
2. Add friends
Fun Fact
There is now a growing
army of older users with
approx. 35% of Australians
aged 65 and older
using some form of
social media.
1. Sign up
Facebook is free to use. Go to the website
www.facebook.com and fill out the sign up
form with your full name, email address,
birthday and gender.
To access your account, log in using
your email address and a password that
you create. It’s a good idea to choose a
password that is secure but that you can
remember.
You can add friends by clicking
on the ‘Friend request’ button.
Facebook can also find your
friends for you automatically via
your email or Skype account if
you choose this option.
You can find friends yourself
by typing their name or email
in the search bar at the top of
the page and simply click ‘Add
friend’ when they appear. They
will get a request to accept the
connection. Once accepted,
they can see your posts or
written updates and you can
see theirs.
Similarly, your friends and
loved ones can send a request
to become your friend. You
can accept friend requests by
clicking the ‘Confirm request’
button on your account.
3. Create your profile
Your profile describes who you
are and what your interests
are. You can include a brief
description about yourself,
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ISSUE 2
your interests, and basic
contact information.
When populating your profile,
what you choose to include
is at your discretion. If you
don’t want to share too much
information, keep it simple.
4. Upload a photo
Adding a photo to your
account is a nice touch. It
allows people to connect with
you easily as they’ll recognise
you from your picture. You
can upload a photo from your
computer or if you have a web
camera, take a photo using it.
5. Verify your account
After filling in your details, you
will be prompted to verify your
account. An activation email
with a verification link is sent
to your email address that
you signed up with. Once you
have verified your account,
you can get going on finding
friends, posting comments
and sharing photos.
Tell us
your social
experience
Are you a social
media lover?
Tell us about your
experience by emailing
[email protected]
AUTUMN 2017 | 7
FLOURISH MAGAZINE
GETTING SOCIAL ON FACEBOOK CONTINUED
As a ‘newbie’, the different features on Facebook can be a little confusing but not to
worry, we’ve decoded the main ones so that you’ll be posting updates on your friend’s
Timeline in no time.
Post/Comment
Like
Share
When you want to share
information such as written
updates or photos, you
can ‘Post’ them on your
‘Timeline’ for people to see.
When a post from a friend
or a company pops up
on your ‘News Feed’, you
can click ‘Like’ to let them
know that you like their
post. This is a simple way
to interact.
If you really like a friend or
company’s post, you have
the option to ‘Share’ it on
your ‘Timeline’ or on a
friend’s ‘Timeline’ so that
other people can see it.
You also have the option
to comment on the shared
post.
Similarly, you can
‘Comment’ on your friend’s
posts to let them know you
like their post.
Timeline
News Feed
Messenger
Your ‘Timeline’ is a list of
everything you have posted
and altered according to the
date. Your ‘Timeline’ is part
of your profile page and you
can post updates or photos
at the top of it.
Your ‘News Feed’ is a
stream of your friends’
Facebook activities that
you can respond to. It may
include photos, videos,
links to articles or just
comments.
Facebook has a neat way to
talk privately to your friends
live when they are online.
You can click on the ‘Chat’
icon when you can see
someone you know is also
logged into Facebook.
Now that you know the basics, keep track of all the friend requests that will be
coming through by jumping on daily or weekly to stay in touch.
Find us on Facebook
Facebook is also a great way to keep track of your favourite companies
or businesses. Keep up to date with all the latest news and things
happening across the organisation. Simply type St Ives Home Care in
the search bar at the top of the page and then click on the ‘Like’ button.
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ISSUE 2
‘Chum’
Tennis champion ‘Chum’ Stephen celebrates his 102nd birthday
St Ives Home Care client and centenarian
William Stephen or ‘Chum’ as his friends
call him, credits ‘meat and three veg’ plus
a lifetime of sporting achievements to
achieving the milestone age of 102.
Chum celebrated his birthday in February.
Born in 1915, William Stephen, known as
‘Chum’ by all, competed at both a state and
national level as a tennis player, representing
Western Australia in several grand slam
championships during the 1930’s.
He’s led quite a colourful and adventurous
life and believes he’s reached 102 years of
age as a result of keeping active mentally
and physically and maintaining his healthy
but simple diet, plus a happy marriage of 75
years to his wife Lil.
Chum with several of the many trophies he won, his
support worker Carla, and Chum's daughter, Sandra.
Chum recalls his amazing journey to
Calcutta, India some 80 years ago in
remarkable clarity. He travelled with several
other Australians when he was just 19 to
compete in exhibition and competition
matches in an ambassadorial tour.
Chum got his nickname from his
Grandfather. He recalls how his grandfather
visited him the day after he was born,
affectionately tickled him under the chin and
said ‘Hello Chum’. The name stuck.
Leaving an indelible impression on the young
Chum, the trip by boat which took two
weeks each way, the exotic sites, smells and
sounds of India in those days was a far cry
from the suburbs of Perth.
Chum joins an ever increasing
demographic of Australians aged over
100. The ABS reported that over
the past two decades, the number
of centenarians increased by 254%.
On June 30, 2015, there were 4,400
Australians aged 100 and over.
Chum did well in his matches for the tour,
winning almost all of the singles and taking
out the mixed doubles with his English
partner Miss Parrot.
AUTUMN 2017 | 9
FLOURISH MAGAZINE
Tell us
your story to
Win
a $200 Voucher
See next page
for details.
Every pair of hands
tells a story
June and Rupert fondly reminisce about their working lives.
Our clients are the stars in our new video campaign, currently being broadcast on
social media, featuring glimpses of how our hands tell stories of lives well-lived.
Having received an overwhelming response on social media, the short video series
showcases the lives of St Ives Home Care clients Betty, Jeffery, and June and Rupert.
In telling their stories, they offer us their unique point of view on the world, and impart a
sense of nostalgia as we are taken on a journey back in time.
Betty recalls the ‘three quiver’ salute
from her time in the army barracks.
Shot in black and white, the videos
follow the hand gestures and
movements of our clients as they
describe priceless memories of
their working and family lives, whilst
touching on how St Ives Home
Care is able to offer a helping hand
to assist them in continuing to
make beautiful memories at home.
Comments have been rolling in
via Facebook since the campaign
started in February, with many
commenting on how older people
have so much knowledge to impart
to the younger generations and
how valuable that is.
We agree and we just love these
videos - they are such a great
reminder of the privilege we have of
each day of being able to share in
the lives of our clients.
Betty joined the Air Force
on February 3, 1943.
She uses an iPad to look
at pictures of when she
served her country.
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ISSUE 2
We would love to hear your
story, why not enter our These
Hands story competition?
For details on how to enter,
please turn over.
Jeffery used his hands throughout his working life.
AUTUMN 2017 | 11
FLOURISH MAGAZINE
Win
a $200
shopping
voucher
These Hands story competition
Tell us what your hands would say about you!
Our hands create many things. If you have an interesting story to
tell about your life, an opinion to share, or a poem, we would love
to hear from you.
Eating
seasonally
to boost
your health
Simply email your story to [email protected]
or post it to PO Box 1216 West Leederville WA 6901.
Winner’s name will be published in
the winter edition of Flourish plus an
excerpt of your story. Published stories
will win a $200 shopping voucher.
Competition closes April 28, 2017.
T&Cs apply*
Sample some seasonal produce this autumn
Providing your
feedback
Watch our videos
You can watch all three videos
now via the St Ives Home Care
Facebook page at
www.facebook.com/StIvesHomeCare
or visit our YouTube channel.
12 |
ISSUE 2
You can provide feedback
about your services at any time.
Please see the back of this
magazine for contact details to
speak with your local office or
you can provide your feedback
to your case manager.
As the saying goes, an apple a
day keeps the doctor away. We’ve
been told time and time again about
the benefits of fruit and vegetables
for our health. Packed with a
powerhouse of health promoting
nutrients, eating enough fruit and
vegetables is one of the best
defenses against chronic illnesses.
When choosing what to eat,
seasonal produce is best. Seasonally
harvested produce is higher in
nutrients and is a delight for the taste
buds. What’s even better, in autumn
the selection of fruit and vegetables
is never ending.
With an abundance of delicious
produce on offer, here are some of
our favourite picks for the season.
CONTINUES OVER PAGE
AUTUMN 2017 | 13
FLOURISH MAGAZINE
Apples
Cauliflower
Varieties such as Golden Delicious, Fuji
and Granny Smith are considered to be
at their most nutritious in autumn. Did
you know that Granny Smith apples
were first grown by British-Australian
orchardist Maria Ann ‘Granny’ Smith on
her farm in Sydney in 1868? The crisp
and sweet variety of apple was a major
Australian export after World War 1 and
is one of the most popular apples grown
in Australia today.
If you’re a fan of flower power, then the
cauliflower is for you. The aptly named
vegetable is a form of undeveloped flower.
Protected from sunlight by thick green
leaves for the majority of its lifespan,
if the cauliflower did not have these
leaves it would produce excess amounts
of chlorophyll and become inedible.
When buying cauliflower, opt for a head
surrounded by lots of thick green leaves.
These are better protected and tend to be
fresher.
Jam-packed with insoluble fibre, vitamin
C and polyphenols, apples are one of the
healthiest foods you can eat. Referred to
as a miracle food, apples are known for
lowering cholesterol, controlling blood
sugar and reducing your risk of Dementia
and Alzheimer’s Disease.
Introduce more
apples in to your diet by
making them your ‘go to’
snack. They can be added to
salads, made into sauces and
chutneys, and can give pastries
that extra bite. Or who can
refuse a slice of warm
apple pie?
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ISSUE 2
Carrots
Another superfood to munch on in autumn
is our favourite member of the cruciferous
family. Rich in vitamins and minerals,
cauliflower contains sulforaphane, a
sulphur compound known to boost heart
health and kill off cancer cells.
Cauliflower is an extremely versatile
vegetable. It works wonders in stir-fries
and hearty soups for the colder weather
and acts as a healthy substitute for mash
and rice when blitzed in a blender.
If there’s one vegetable
that boasts an impressive
list of health benefits, it’s
the mighty carrot. A super
hero of the vegetable
world, beta-carotene, the
antioxidant found in carrots
improves vision, prevents
infection and slows down
the aging of cells.
Pears
They’re scrumptious and
filling, but did you know
that this high fibre fruit aids
digestion? Comprised of
approximately 84% water,
pears help flush toxins out
of the digestive system and
maintain digestive health.
Varieties such as the
Josephine and Red
Sensation are extra
succulent and affordable
in autumn. To check for
freshness, gently press
the flesh around the stem.
When ripe, it will give a little.
Tomatoes
Is it a fruit or a vegetable?
Scientifically defined as a
fruit, tomatoes are often
mistaken for vegetables.
Regardless of this, one
thing’s for sure, tomatoes
pack a nutritional punch.
Brimming with vitamin C
and phytochemicals such
as lycopene, tomatoes
are an excellent defense
against the formation of free
radicals known to cause
cancer.
Originally carrots were
yellow, white and purple in
colour. It was only in the
17th century that orange
carrots became readily
available. First cultivated
in the Netherlands, Dutch
carrots growers harvested
orange carrots in honour of
William of Orange, of the
Dutch Royal Family.
Carrots were first grown for
medicinal purposes and not
as food which is even more
reason to up your intake.
They can be roasted, used
in coleslaw and even added
to cake!
Due to their rich flavour
and versatility, tomatoes
are loved on both sides
Ever the multitasker, the
cherished pear is more than of the equator and
just a nutritional snack. Pear unsurprisingly are
one of the most
tree wood can be used to
popular homeAcross the pond, in the small Spanish
make musical instruments
grown
produce
town of Buñol, the biggest tomato
and furniture. No wonder
in
Australia.
fight in the world takes place each year
Homer called the pear a
on the last Wednesday in August. A
‘gift from the Gods’!
tradition since 1945, the popular fiesta
commonly known as La Tomatina,
involves around 30,000 revellers
throwing 100,000 tonnes of tomatoes
at each other for fun. Now, that’s
one way to paint the town red!
Fun Fact
AUTUMN 2017 | 15
WA
VIC
NSW
QLD
NT
ACT
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Email [email protected]
www.stiveshomecare.com.au
HomeCare Options is a member of
the St Ives Care group of brands.
We are proud to offer clients this
complimentary magazine.
Phone 1300 60 60 01
Email [email protected]
www.homecareoptions.com.au
Terms and Conditions
These Hands story competition $200 voucher will be awarded for the entrant we judge as the best submission received by April 28, 2017. Winner will be notified
by phone and voucher may take up to 14 days to arrive by mail. St Ives Home Care takes no responsibility for any vouchers lost in the mail. Voucher cannot be
exchanged for cash. Refer to the voucher expiry date and abide by its own terms and conditions. Refer a friend program $100 voucher will be awarded only when your referred friend mentions your name and they successfully complete the full sign up process.
Winner will be notified by phone and voucher may take up to 14 days to arrive by mail. St Ives Home Care takes no responsibility for any vouchers lost in the
mail. Voucher cannot be exchanged for cash. Refer to the voucher expiry date and abide by its own terms and conditions. Offer ends December 31, 2017.