Fares and
tickets guide
From January 2017
With Metro,
you can choose
the ticket that’s
right for you.
Good to know.
Your guide to Metro
fares and tickets
This booklet will help you find the
best ticket for your journey along
with the prices.
Please note that you must always have
a valid ticket or a validated smartcard
when you travel on Metro. Our
customer service staff are at stations
and on trains to check tickets. If you
don’t have a valid ticket or a validated
smartcard for your journey you may be
issued with a £20 Penalty Fare Notice
and be liable for prosecution.
Contents
Pop Pay As You Go............................................................. 3-4
Adult tickets for use on the day of purchase
DaySaver........................................................................ 5
Single............................................................................... 6
Commuters and frequent users
MetroSaver................................................................ 7-9
Metro Zone Map..........................................................10
Corporate MetroSaver..............................................11
Metro Business Pass..................................................11
Students and young people
16-18 MetroSaver.......................................................12
Student MetroSaver...................................................13
Student Zone Map......................................................14
Journeys on all combinations of public transport
Network One Travel Tickets....................................15
Transfares....................................................................15
Day Rover....................................................................16
Children
Children under five....................................................17
Child fares....................................................................17
Class and Youth Group Metro Pass.......................18
Concessionary Travel.........................................................19
Useful information..........................................................20-22
Key
Metro
Ferry
Rail ­­­
Bus
Pop Pay As You Go
Pop card
Under 16 Pop card
Corporate MetroSaver
All information and prices are correct at 2 January 2017.
Prices may be changed at any time and without notice.
1
2
Pop Pay As You Go
Pay As You Go
Pop Pay As You Go (PAYG) is the smart way to pay
for public transport in North East England. Pop PAYG
is cheaper than adult single and DaySaver tickets.
Simply top up your Pop PAYG card and pay for your
journeys as you make them.
Pay As You Go on Metro
You can travel as many times as you like in one day.
You are charged each time you travel until you reach
the daily price cap for the number of zones you’ve
travelled in.
The price depends on the number of zones you travel
in – see the map on page 10.
Metro Fares
One zone
Two zones
All zones
Single
£1.50
£2.40
£3.10
How to buy
First you’ll need to buy a Pop PAYG card. Available
from popcard.co.uk (for £3.50, plus a £10 balance)
or from any Nexus TravelShop or selected Payzone
stores (just the card for £5).
Once you have your Pop PAYG card, register it online
for a Pop Shop account at popcard.org.uk. You can
top your Pop PAYG card up to a maximum balance
of £90. Top it up:
• At the Pop Shop, popcard.org.uk
• At any Metro station ticket machine
• At a Nexus TravelShop
•At selected Payzone stores. Find your
nearest store at nexus.org.uk/pop/payg
Daily cap
£2.60
£3.70
£4.70
Single PAYG fares are 20p cheaper than adult Single
tickets. Daily cap fares are 30p cheaper than adult
DaySaver tickets.
Pay As You Go on Bus and Ferry
You can also use Pop PAYG to pay for travel
on bus services and the Shields Ferry.
Visit nexus.org.uk/pop/payg to find out more.
3
4
Adult tickets for use
on the day of purchase
DaySaver
Single
This ticket can be used at any time of the day
and gives you unlimited travel depending on the
zone(s) you choose. An all zones DaySaver is also
valid on the Shields Ferry and local rail services
between Newcastle and Sunderland.
You can use this ticket for journeys on Metro.
It’s valid for one continuous journey and for
90 minutes from buying your ticket. An all
zones single is also valid on the Shields Ferry
and local rail services between Newcastle
and Sunderland.
The price depends on the number of zones you
travel in – see the map on page 10.
Price
DaySaver
One zone
£2.90
Two zones
£4.00
All zones
£5.00
How to buy
You can buy this ticket at any Metro station
ticket machine.
5
The price depends on the number of zones
you travel in – see the map on page 10.
Price
Single
One zone
£1.70
Two zones
£2.60
All zones
£3.30
How to buy
You can buy this ticket at any Metro station
ticket machine.
6
Commuters and
frequent users
MetroSaver
A MetroSaver can be used all day in your chosen zones
and is superb value if you are a regular Metro user.
An all zones MetroSaver is also valid on the Shields
Ferry and local rail services between Newcastle and
Sunderland. A MetroSaver which includes Zone A
can be used on Quaylink buses in the Quaylink
Central Zone.*
The price depends on the number of zones you
travel in – see the map on page 10.
Price
One zone
Two zones
All zones
How to buy
First you’ll need to apply for your FREE Pop card at
popcard.org.uk as this is what your MetroSaver will be
loaded on to.*** You’ll need to upload a photo online.
Your Pop card will take about five working days to
arrive by post. Once you have your Pop card you
can buy or renew your MetroSaver:
• At the Pop Shop, popcard.org.uk
• At any Metro station ticket machine. Watch the
how-to guide at nexus.org.uk/metro
• At a Nexus TravelShop
One week
£10.50
£15.50
£21.00
Four weeks
£36.60
£53.80
£71.20
Annual
£405.00**
£565.00**
£625.00
• At a Payzone store. Find your nearest store at
payzone.co.uk/where
*Central Zone covers Q1 and Q2 between Central Station and
Gateshead Interchange, and Q3 between Haymarket Bus Station
and St Peter’s Basin.
**Available at any Metro station ticket machine or Nexus TravelShop.
Coming soon to Payzone stores.
***You can also buy a one week paper ticket MetroSaver from a ticket
machine without a Pop card.
7
8
Regent Centre
9
nexus.org.uk/metro
0191 20 20 747
Main Bus Interchange
Rail Interchange
Ferry (only A+B+C tickets valid)
Airport
Park and Ride
Manors
Heworth
Pelaw
Pallion
South Hylton
Fellgate
Millfield
Sunderland
Stadium
of Light
Park Lane
University
Sunderland City Centre
River Wear
St Peter’s
East Boldon Seaburn
South
Shields
Chichester
Tyne Dock
Simonside
Bede
Tynemouth
Whitley Bay
North Shields
Meadow
Well
Cullercoats
Monkseaton
Percy Main
River Tyne
Brockley Whins
Jarrow
Hebburn
West
Monkseaton
Howdon
Hadrian Road
Wallsend
Walkergate
Chillingham
Road
Shiremoor
Northumberland
Park
Palmersville
Felling
Byker
Gateshead
Stadium
Gateshead
Haymarket
Monument
Central Station
St James
Newcastle City Centre
Jesmond
West Jesmond
Ilford Road
Four Lane Ends
How to buy
You can buy this ticket at any Metro station
ticket machine.
One day
£2.90
£4.00
South Gosforth
Price
One zone
Two zones
Benton
How to buy
You can buy this ticket at any Metro station
ticket machine. Touch your card on the orange reader
and choose ‘Add zone 1 day’. You will be shown
Add On tickets for the zone(s) not covered by your
MetroSaver. Touch your Pop card onto the orange
reader and your Add On ticket will be loaded onto it.
Longbenton
The price depends on the number of zones you
travel in – see the map on page 10.
Wansbeck
Road
Fawdon
If you need to travel in a zone(s) that’s not covered
by your MetroSaver, you can buy a one day
Add On ticket. Add On tickets are valid on the day
of purchase and are the same price as the equivalent
DaySaver ticket.
Kingston
Park
Bank Foot
Add On tickets
Callerton
Parkway
Airport
Commuters and
frequent users
Metro zone map
Commuters and
frequent users
Students and
young people
Corporate MetroSaver
16-18 MetroSaver
The Corporate MetroSaver is available to local
employers who can obtain discounts on behalf
of their staff (no minimum purchase). The Corporate
MetroSaver is an annual all zones ticket and is
also valid on the Shields Ferry, Quaylink buses in
the Quaylink Central Zone* and local rail services
between Newcastle and Sunderland.
A 16-18 MetroSaver is valid on the Metro, Shields
Ferry and local rail services between Newcastle
and Sunderland, as well as Quaylink buses in the
Quaylink Central Zone.*
For an information pack either phone 0191 203 3225
or email [email protected]
Price
1-19 passes
20-39 passes
40+ passes
£535 each
£530 each
£525 each
Metro Business Pass
With an annual Metro Business Pass your staff
can travel anywhere on the Metro system between
9.30am and 5pm, Monday to Friday. Metro Business
Passes are also valid on the Shields Ferry, Quaylink
buses in the Quaylink Central Zone* and local rail
services between Newcastle and Sunderland.
This ticket gives you at least 60% discount off the price
of a standard MetroSaver. To be eligible, you must be
aged 16 or 17 years old on 31 August 2016.
You can get a ticket for either one or four weeks.
Price
One week Four weeks
All zones
£7.50
£28.00
How to buy
First you’ll need to apply for your FREE Pop card at
popcard.org.uk as this is what your 16-18 MetroSaver
will be loaded on to. You’ll need to upload a photo online.
You don’t need proof of age to get a Pop card.
Your Pop card will take about five working days to
arrive by post. When you receive it, take it to a Nexus
TravelShop along with proof that you were aged 16
or 17 on 31 August 2016, and staff will activate your
16-18 discount.
Because the Metro Business Pass is linked to
a company rather than an in individual, it is
transferable amongst all your employees.
Once that’s done you can buy or renew your
16-18 MetroSaver:
Price
• At any Metro station ticket machine. Watch the
how-to guide at nexus.org.uk/metro
Business Pass
£168
• At the Pop Shop, popcard.org.uk
• At a Nexus TravelShop
For an information pack either phone 0191 203 3225
or email [email protected]
• At a Payzone store. Find your nearest store at
payzone.co.uk/where
*Central Zone covers Q1 and Q2 between Central Station and Gateshead
Interchange, and Q3 between Haymarket Bus Station and St Peter’s Basin.
*Central Zone covers Q1 and Q2 between Central Station and Gateshead
Interchange, and Q3 between Haymarket Bus Station and St Peter’s Basin.
11
12
Students and
young people
• At a Payzone store. Find your nearest store at
payzone.co.uk/where
**Central Zone covers Q1 and Q2 between Central Station and
Gateshead Interchange, and Q3 between Haymarket Bus Station
and St Peter’s Basin.
13
Park Lane
Millfield
All zone
Heworth
nexus.org.uk/metro
0191 20 20 747
Gateshead
Gateshead
Stadium
Felling
Byker
Manors
Central Station
Inner Sunderland
South Hylton
Sunderland
University
Pallion
River Wear
Sunderland City Centre
Stadium
of Light
St Peter’s
East Boldon Seaburn
Fellgate
South
Shields
Brockley Whins
Chichester
Tyne Dock
Bede
Simonside
Jarrow
Pelaw
Hebburn
North Shields
Percy Main
River Tyne
Hadrian Road
Howdon
Wallsend
Chillingham
Road
Haymarket
Monument
Newcastle City Centre
St James
Inner Newcastle
Jesmond
West Jesmond
Walkergate
Meadow
Well
Cullercoats
All zone
Shiremoor
Palmersville
Four Lane Ends
Ilford Road
Longbenton
Main Bus Interchange
Rail Interchange
Ferry (only All Zone tickets valid)
Airport
Park and Ride
• At a Nexus TravelShop
All zone
• At any Metro station ticket machine. Watch the
how-to guide at nexus.org.uk/metro
Regent Centre
• At the Pop Shop, popcard.org.uk
Fawdon
Once that’s done you can buy or renew your
Student MetroSaver:
Bank Foot
Your Pop card will take about five working days
to arrive by post. When you receive it, take it to
a Nexus TravelShop, along with your student ID
showing academic dates, and staff will activate
your student discount.
Airport
How to buy
First you’ll need to apply for your FREE Pop card
at popcard.org.uk as this is what your Student
MetroSaver will be loaded on to. You’ll need to upload
a photo online. You don’t need proof that you’re a
student to get a Pop card.
Benton
Student zone map available on page 14.
South Gosforth
*Valid on the Shields Ferry and local rail services between
Newcastle and Sunderland, as well as Quaylink buses in the
Quaylink Central Zone**
Wansbeck
Road
Valid on Quaylink buses in the Quaylink Central Zone**
†
Kingston
Park
Annual
£280.00
£280.00
£360.50
Callerton
Parkway
Four weeks
£25.20
£25.20
£49.00
West
Monkseaton
Price
Inner Newcastle†
Inner Sunderland
All zones*
Northumberland
Park
A Student MetroSaver gives you a 30% discount off
the price of a standard MetroSaver, and is available
to all full time students with valid student ID.
Monkseaton
Student MetroSaver
Tynemouth
Whitley Bay
Metro student zone map
Journeys on all combinations
of public transport
Network One Travel Tickets
Day Rover
If you frequently use the bus as well as the Metro,
Network One Travel Tickets are available for
unlimited travel in Tyne and Wear on all forms
of transport.
This all day ticket is valid for unlimited travel on
all forms of public transport in Tyne and Wear,
including Metro, bus*, local rail services between
Sunderland and Blaydon, and the Shields Ferry.
Further information and prices are available from
Nexus TravelShops or at networkonetickets.co.uk
Day Rover tickets are priced at £7.00 (child £3.90)
and are ideal for days out using different forms of
transport all day long.
Transfares
How to buy
You can buy this ticket at any Metro station
ticket machine.
A Transfare ticket is for when your single journey
includes travelling on more than one type of
transport, e.g. Metro and bus.
Transfares allow you to buy one ticket for your
journey on public transport. You must start the
second part of your journey within 90 minutes
of buying your ticket.
Transfare maps are available at every station
and at nexus.org.uk/metro
Price
Transfare
One zone
£2.70
Two zones
£3.60
All zones
£4.3­­0
How to buy
You can buy this ticket at any Metro station
ticket machine.
15
* Most local bus services.
16
Children
Children under five
All children under five must be accompanied
by an adult. Children aged under five travel
free on all public transport in Tyne and Wear.
Child fares
Children who live in Tyne and Wear, and are aged
between 5 -15 on 31 August before the start of the
current academic year, are entitled to an Under 16
Pop card. This lets them travel in Tyne and Wear at
concessionary child fares.
Price
Child (under 16)
U16 - Child All-day Ticket*
(U16 CAT)
£1.10 Metro, Bus, Ferry, Rail
U16 single*
£0.60 Metro, Ferry, Rail
Child Single
£0.80 Metro, Ferry, Rail
Child Transfare
£0.90 Metro, Bus, Ferry, Rail
Child DaySaver
£1.20 Metro, Ferry, Rail
Class and Youth Group
Metro Pass
Valid for travel on the whole Metro system and
Shields Ferry for groups of up to 40 (including
sixth formers, under 16s and community youth
groups aged 18 and under) and up to ten
accompanying adults after 9.00am.
We recommend, for supervision purposes,
a ratio of one adult for every four children
travelling in a group.
There are three options:
• One day pass
• Term pass
Spring – 1 January to 23 April 2017
Summer – 24 April to 31 August 2017
Autumn – 1 September to 31 December 2017
• Annual
Valid for 365 days from date of purchase
*These tickets can only be purchased if you have an
Under 16 Pop card.
Price
Day
Term
Annual
One pass
£31.00
£94.00
£242.00
Two passes
£49.00
£155.00
£429.00
(A group of up to 40 students and 10 accompanying
adults, see restrictions above)
Under 16 Pop card application forms are available
from Nexus TravelShops or at nexus.org.uk.
Children aged 5-15 who don’t have an Under 16 Pop
card should buy the commercial single ticket for 80p
or a Child DaySaver, which gives all day unlimited
Metro travel for £1.20. With all tickets you may be
asked for proof of age.
How to buy
You will need to complete an application form
available online at nexus.org.uk and send it to:
Nexus Customer Services
Nexus House, St James Boulevard
Newcastle upon Tyne NE1 4AX.
How to buy
You can buy these tickets at any Metro station
ticket machine.
17
Or call Nexus Customer Services on 0191 20 20 747.
Find out more at nexus.org.uk/class
18
Concessionary Travel
Useful information
Concessionary
Travel on Metro
Lost property
For lost property, phone 0191 203 3199.
If you have a Concessionary Travel Pass (CT Pass),
you can buy a Metro Gold Card which gives you
a year’s travel on Metro, the Shields Ferry and on
Northern Rail services between Newcastle and
Sunderland. It’s just £12 a year if you live in Tyne
and Wear and £25 if you don’t.
A Metro Gold Card is valid for travel after 9.30am
Monday to Friday and all day on weekends and
public holidays.
How to buy
Your Metro Gold Card will be loaded onto your
Concessionary Travel Pass. You can buy or renew
your Metro Gold Card:
• At any Metro station ticket machine. Watch the
how-to guide at nexus.org.uk/metro
• At a Nexus TravelShop
• At a Payzone store. Find your nearest store at
payzone.co.uk/where
19
Refunds for four week and annual MetroSavers
Refunds are available on all four week and annual
MetroSavers for unused future travel. Refunds will be
given on the number of full travel days which
are unused from the date the ticket is received by
Nexus. An administration fee of £2.50 for a four week
MetroSaver and £10 for an annual MetroSaver is
payable in all cases. Replacement tickets are
non-refundable.
What if I lose my Pop card?
If you lose your Pop card go to nexus.org.uk/pop
to find out how to replace it. Information about
replacing your season ticket (for which a fee may
be payable) is there too.
Safety on Metro
All Metro stations are monitored 24 hours a day
by digital CCTV cameras. Over 550 cameras cover
the entire Metro network, including platforms,
station approaches, subways and car parks. If you
have any concerns, use the help point or phone/text
0191 203 3666.
20
Park and Ride
If you need to use your car for part of your journey,
Park and Ride facilities are available at the following
Metro stations:
Metro information
Bank Foot
Heworth
Callerton Parkway
Kingston Park
East Boldon
Northumberland Park
FellgateRegent Centre
Felling
Stadium of Light
Four Lane Ends
Nexus TravelShops
Be sure to remember you must always have a
valid ticket or a validated smartcard when you
travel on Metro.
Metro information is available from:
nexus.org.uk/metro
Nexus Customer Services 0191 20 20 747
Metro Customer Relations 0191 203 3199
/mymetrotw
@My_Metro
For more information on parking at Metro stations,
go to nexus.org.uk/park
Carriage of dogs
Dogs can travel free on Metro.
Carriage of bikes
Only folding bikes are allowed on the Metro
system and must be fully folded while on Metro
property. Some folding bikes should also be
placed in a bag.
For more information on where to park your bike
at Metro stations, go to nexus.org.uk/cycle
21
22
Regent Centre
nexus.org.uk/metro
0191 20 20 747
Main Bus Interchange
Rail Interchange
Ferry (only A+B+C tickets valid)
Airport
Park and Ride
Manors
Heworth
Pelaw
Pallion
South Hylton
Fellgate
River Wear
Millfield
Sunderland
Stadium
of Light
Park Lane
University
Sunderland City Centre
St Peter’s
East Boldon Seaburn
South
Shields
Chichester
Tyne Dock
Simonside
Bede
Tynemouth
Whitley Bay
North Shields
Meadow
Well
Cullercoats
Monkseaton
Percy Main
River Tyne
Brockley Whins
Jarrow
Hebburn
West
Monkseaton
Howdon
Hadrian Road
Wallsend
Walkergate
Chillingham
Road
Shiremoor
Northumberland
Park
Palmersville
Felling
Byker
Benton
Gateshead
Stadium
Gateshead
Haymarket
Monument
Jesmond
Central Station
St James
Four Lane Ends
West Jesmond
Ilford Road
South Gosforth
Longbenton
Newcastle City Centre
Wansbeck
Road
Fawdon
Kingston
Park
Bank Foot
Callerton
Parkway
Airport