Plemmons Student
Union
Employee Manual
Student
Staff
Appalachian State
University
Page 2
Plemmons Student Union
Employee Manual
Welcome to the Plemmons Student Union. We hope your employment
here will be a significant part of your
collegiate experience. This Employee
Manual is intended to familiarize you with the operations of the Plemmons
Student Union at Appalachian State University. Included are sections that express
the values by which we perform our work, our customer service philosophy and
various operational policies that, along with the job descriptions, articulate your
job expectations while working in the Plemmons Student Union.
You are expected to be knowledgeable with the material presented in the
following sections of this manual. You will also receive further on-site training
from members of the professional staff. This manual and our training programs
will help you successfully perform your job and provide the valuable services that
make the Plemmons Student Union an integral part of Appalachian’s campus life.
PSU Mission Statement
The mission of the Department of Student Programs at Appalachian State
University is to provide students with engagement opportunities to build community and
facilitate student growth. The department empowers involved students in the Appalachian
Popular Programming Society (APPS), Appalachian & the Community Together (ACT),
the Plemmons Student Union, and Legends to offer dynamic entertainment and
community service programs and quality facilities.
PSU Vision Statement
Student Programs will strive to be a campus leader in local and global community
outreach services, innovative entertainment programming, and in sustainably managed
facilities designed to foster community
development, out of class learning, and social
interaction. Additionally, Student Programs will strive to have a connection with every
student, will seek to strengthen academic and community partnerships, will seek additional
programming resources and will inspire students to become change agents in their
communities.
Page 3
Plemmons Student Union
Overview
The Plemmons Student Union is operated by
Student Programs, one of
the twelve departments within the Division of Student Development. The
Plemmons
Student Union is in operation seven days a week, opening at 7:00 am
(8:00am/Saturday, 12pm/Sunday) and closing at 11:00 pm – and often until 1:00
am on weekends depending on various social activities.
The PSU offers two dozen meeting rooms of various sizes. There are two
main ballrooms, Grandfather Mountain and Blue Ridge which are designed for
banquets, meetings and social events. The Summit Trail Solarium is also available
for scheduled events as are the outside facilities of the Amphitheater and Howard's
Knob Patio on the
third floor.
For recreation, the PSU provides Hawksbill Game Room, which features
eight pool tables, video and arcade games; the Life Fitness Centre, which offers
circuit training and an aerobics area; and the Greenbriar Movie Theater.
There are two restaurants and a coffee house inside the PSU. McAlister's
Deli offers a wide variety of meals and snacks. Cascades Cafe provides sandwiches,
warm entries, smoothies, ice cream, and snack dispensers. Crossroads Coffeehouse
offers specialty coffee and tea drinks and a variety of breads and desserts.
In addition to housing the professional offices of Student Programs, the
Center for Student Involvement and Leadership, ACT, Peer Career and the Office
of Student Conduct, the Union provides a space for a Multi Cultural Center,
Women’s Center, LGBT Center, Appalachian Trail Study Lounge/Computer Lab
and the Looking Glass Gallery.
Page 4
Learning Outcomes:
Skills Achievement
The chief goal of the Plemmons Student Union is to assist in the outof-class interaction and learning process between students, faculty and staff.
We achieve this by providing an environment that is clean, user-friendly
and stimulating.
We also strongly believe in the educational opportunities available
for you through employment in the Student Union. By attending to the
educational and social needs of the campus throughout your work, you are
developing your own values and ability to make mature and responsible
decisions concerning a healthy and intellectually rewarding lifestyle. We
hope to provide opportunities for you to make the connection between your
work in Plemmons Student Union and your personal and professional
development.
No matter what your position, we will strive for the following to be
potential learning outcomes of your employment and involvement at the
Student Union.
Feel connected to Appalachian by providing an integral service to the campus
community.
Develop a sense of teamwork with a group of fellow students and staff working
toward a similar goal.
Develop your decision making and conflict resolution skills through your work with
the campus community.
By balancing work and academic responsibilities, learn time management skills and
develop a strong personal work ethic.
Understand your unique role in the Student Union as a process - of empowerment,
development, and growth - rather than just a job.
Page 5
Core Values
A specific learning outcome from your work within Student Programs is the understanding,
appreciation and practice of values that foster community, ownership, learning, service and
integrity. Reflecting these core values in your work performance are integral to our success
in being the center of Appalachian’s community life.
Core Values: What we believe in--what we stand for
Community Building
Inclusiveness which encourages involvement
Customer Service
Students’ growth and development is the reason we exist
Empowerment of students is foremost
We embrace and encourage diversity
Integrity is paramount
Social Justice
Collaboration and teamwork
Ownership and responsibility
Servant leadership
Page 6
A Customer Service Environment
For most of the patrons using the Student Union, their first contact with
someone is often a member of our student staff. How we provide our service will greatly
influence their impression of the Union - and if that person is new to Appalachian, their
impression of your university.
We also convey important values through our behavior - such as courtesy,
resourcefulness and pride in the work place.
There are several ways that you can offer excellent customer service. Always
make eye contact—it makes the person feel important. Remember to smile - this will
convey a pleasant atmosphere. If you are not sure of an answer regarding building
directions, check with your resources—a building manager, a supervisor or the Student
Programs Office. Take the person’s name down and call them with an answer as soon as
possible, if applicable.
Awareness &
Responsibility
Being aware of your work environment and tuned in to the activities occurring
around you that are crucial to the success of your job. Look for anything that might
disturb the normal operations of the building or that suggests anything but
comfortable, clean and safe environment.
If you do see something that does not look right or that needs attention,
inform a building supervisor or
manager or take the time yourself to take care of
the problem. Generally, we say that ‘If you see it, it becomes your responsibility.’
Page 7
Work Performance & Personal
Conduct
Personal Appearance
Because of the public nature of your job in the Student Union, you are expected
to be well groomed and clean when you report to work. Because we are very
sensitive to the impression we make on users of the building, you will be
expected to look and conduct yourself in a manner to suggest self-respect,
maturity and professionalism.
Dress Code
To promote a professional appearance, it is required that clothing be clean
and presentable to the public. We require that shirts be tucked into pants
and/or skirts. Clothing is not permitted that has tears, frays or holes.
Employees should also wear proper attire for the lifting and moving of
equipment. Operations Assistants and Event Staff should not wear sandals
or flip-flops while at work. Hats are not permitted to be worn while at work,
unless it has been issued to you by the Union staff.
The PSU requires that student employees remove all facial jewelry while at
work, with the exception of earrings (gauged earrings are not acceptable)
and small, discrete nose studs (studs no larger than the tip of a ballpoint
pen). Tattoos displayed on the face and neck area are also not permitted.
This decision results from considerations for employee safety and for the
need to maintain the professional atmosphere that PSU employees promote
to the Appalachian campus community.
Our hope is that in the performance of your duties while employed by the
PSU, you will be developing skills that will be valuable to you in your
professional career. With your professional career and work-place norms in
mind, we hope as well to have you model personal appearances that will be
integral to your many successes following your graduation.
Page 8
Getting Paid
New employees should be sure to sign their Work Approval Form and three tax forms: NC, I9,
W4—with the Business Manager, who is located in the Student Programs office, 231
Plemmons Student Union.
Work Approval Forms should be renewed for
each academic year and for Summer School.
Checks are sent by the Cashier’s Office to your ASU Post Office Box on the 15th and last day
of each month. If you are graduating or leaving for the summer, you may leave a
forwarding address with the ASU Post Office if you desire your final check to be sent to your
home address.
To ensure that your check reflects the number of hours you work, it is imperative that you
log in on the Card reader at the beginning of your shift and log out at the end of your shift.
It is your responsibility to have your ASU ID card when you come to work.
Signing Timesheets
The university requires that all timesheets be sent to the Controller and must be
signed by the student employee. As checks are issued twice a month, each employee must
sign their timesheet with the Business Manager in the
Student Programs Office twice a
month. You will be notified of these signing time by email—and by a message on the swipe
clocks that will appear prior to these dates.
Because the Student Programs Office is required to process timesheets in a timely
manner, the following policy will influence the status of your employment at the PSU.
•
At the point that you have accumulated two unsigned timesheets, you will not be
allowed to work any of your assigned shifts until you have signed your timesheets.
•
If you miss another work shift as a result (because you still have not signed your two
outstanding timesheets) you will be dismissed from PSU employment.
Page 9
Attendance Guidelines
1. Employees are expected to be logged in on the card reader and at their workstations when the shift
begins. Employees are responsible for having their ASU ID when they arrive for work.
2. If for any reason you cannot arrive to work on time, you should call and notify the appropriate
member of the professional staff. If a staff member is not available at their office number, contact
the Information Desk and ask to be connected with a student supervisor.
3. Employees desiring to have a day off must find a substitute by calling other employees and/or by
placing the shift on the shift substitution board, located by the Student Supervisors’ office. If you
are not able to find a sub, then you must be present for your shift.
4. An employee who is on duty shall remain in his/her workstation or in the building. If leaving the
building is required for a particular assignment, then the employee must have permission from
their supervisor.
5. Employees will check in with the supervisor as they arrive and depart.
6. A two week notice is required if you decide at some time to drop any of your shift hours. Failure
to provide sufficient notice will result in the loss of all your hours and will jeopardize your
chances of receiving a positive recommendation.
Page 10
Job Infractions
1. Failure to report for work (see attendance guidelines).
2. Unauthorized leaving of work or leaving a workstation or OA crew during work shifts.
3. Repeated tardiness (see attendance guidelines).
4. Misuse of state property: Any unauthorized use of computers, copiers, phones, or other
equipment, borrowing equipment for personal use.
5. Alcohol & drug use prior to or while on duty: This includes drinking alcohol or taking
drugs prior to or while at work or possession of either while on duty.
6. 6.
Disorderly or disruptive conduct.
7. 7.
Falsifying time record.
8. Theft or Lying.
Disciplinary Action
9. Disregard of/or failure to adhere to established policies and or procedures.
May include some or all of the consequences below:
10. Refusal to accept a reasonable or proper assignment from an authorized supervisor.
1. 1. Verbal Warning.
11. Unprofessional attitude, gossip or poor customer
service.
2. 2. Dismissal from shift.
12.
of a weapon
of any kind.
3. Possession
Written reprimand.
Recorded
in Employee File.
4. 4. Termination of employment.
13. Failure to use ASU ID to swipe in or out of a work shift.
5. Judicial Referral.
NOTE: The degree of disciplinary action taken will depend on the nature of
the offense.
Page 11
Safety
Safety is of the utmost importance at all times. In reviewing your safety
manual, please give special attention to issues related to fire prevention, bomb threats
and evacuation procedures. Many problems can be avoided by knowing what to look
for and how to assist in the evacuation of the building before and as a dangerous
situation occurs. Knowledge of safety concerns and emergency procedures form a
large part of our expectations of you as an employee. Failure to remain current on
these issues or a disregard of safety protocols may negatively affect your employment
status.
You will be given a safety manual and will be provided with safety training
when you are hired. Subsequent training throughout your employment may be
provided.
Page 12
Employment & Re-Hiring
Employees are expected to go sign up for new shifts prior to the beginning
of each semester and summer session. This rescheduling of work shifts occurs
approximately a month before the end of each semester with notification
appearing at each work station. Priority to schedule new work shifts is reserved first
for those who have been chosen as Employees of the Month and Employees of the Week
during the current semester. The incentive for working hard is that you get to select
early from the largest possible amount of work shifts. Employee Rewards &
PSU student employees areRecognition
recognized each week and month for outstanding
work performance indicative of initiative, motivation, resourcefulness, sacrifice
and “over the top” customer service.
Each Employee of the Week receives*:
1. Priority work shift sign-up.
2. Recognition on the PSU Monitors.
3. Pool pass good for 5 games.
4. PSU Coffee Mug.
5. PSU Key Ring.
6. One free admittance to an APPS Film.
Each Employee of the Month receives*:
1. Highest priority work shift sign-up.
2. Recognition on the PSU monitors.
3. Two tickets to Regal Cinema Film
4. A $20 Gift Certificate to the Mellow Mushroom Restaurant.
*Subject to change or substitution. Repeat recipients in a school year may not receive some duplicate prizes.
Page 13
Leadership Opportunities
PSU Leadership Team
The Department of Student Programs is committed to the development, learning and
growth of Appalachian students. We encourage highly motivated employees of the Plemmons
Student Union to seek out leadership roles.
Please speak with a member of the professional
operations staff if you are interested in applying for one of the positions listed below.
Involvement in the Leadership Team means:
• An active role in staff training and community building activities.
• Periodic social gatherings to develop community and have fun.
• A role in recruiting, selecting and training new Leadership Team members.
• Input into the planning of the End-of-Year Banquet with special awards, presentations, etc.
• An opportunity to interact with other members to develop your leadership and team
involvement skills.
• Direct contact with professional staff that provides an opportunity for positive feedback on
your professional development.
• Resume building material that reflects your collegiate involvement at a high level of
leadership and management training.
Positions
PSU Student Supervisor (6)
Event Staff Supervisor (4)
Films Manager (1)
Game Room Manager (1)
Student Development Coordinator (1)*
Student Trainer (2)*
Coffeehouse Entertainment Coordinator (1)
Art Curator (1)
*Currently these positions are combined under the auspices of a graduate worker.
Page 14
Hawksbill Game Room
Hours: Monday- Friday 11am- 11pm
Saturday & Sunday 2pm- 11 pm
Location: 1st floor, Plemmons Student Union.
Services: Eight Gold Crown Pool Tables, Console Video Games, Computer games, Card Tables, TV
Monitors, XM Radio and Pepsi Products.
The Game Room Attendant is responsible for providing service by overseeing Pool Table transactions and by
monitoring the atmosphere and use of equipment in the Game Room.
Job Responsibilities & Duties
1.
Give prompt and courteous service to all patrons.
2.
Be alert to any disturbances that would interrupt the normal
Plemmons Student Union.
3.
Maintain established sound levels and channel selection for Radio Sound System and TV monitors. TV
monitors should remain silent and broadcast channels ESPN and Sports-South. Special sports events many
preempt these channels. Patrons are not allowed to make any adjustments to TV monitors.
operations of the Game Room of the
Pool Tables
1.
A Student ID or Driver’s License must be left at the
Service Counter when pool balls are checked out.
2.
The Service Counter will maintain a Waiting List for Pool Tables.
3. An unattended table with pool balls will result in the reassignment of that table to another customer.
Console and Computer Games
1.
The Attendant is responsible for creating new customer accounts and regulating the inventory of games,
controllers and other gaming peripheries.
2.
The Attendant MUST place game DVD’s in the console games and retrieve them after patron’s have
finished their games.
3. The Attendants will be trained in the specifics of the computer control and register system. UNDER NO
CIRCUMSTANCE CAN ANY OTHER PROGRAM BE RUN ON THE REGISTER. No email, no yahoo, nothing.
Running another program on the system is grounds for immediate termination.
Page 15
Cleaning
1. Keep the Game Room counter area neat and orderly at all times during your shift.
2. Make occasional rounds of the Game Room to remove any trash items.
3. The Game Room attendant is responsible for the following cleaning during the shift: vacuum
carpet, brush pool tables & wipe along edges, wipe down video games & drink shelves, wipe
down control counter area.
Shift Report & Transactions
1. Follow proper procedures for the opening of your Daily Shift Report. Make sure the register has
a $100 cash fund at the beginning of your shift. Contact the Union Supervisor immediately if
there is a discrepancy.
2. Follow proper register and close-out procedures during your shift.
Attach all the Pool
Transactions Cards to your Daily Shift Report at the end of your shift.
3. Perform pool table transactions when necessary. Provide change when necessary.
4. Give refunds or no more than $1 to video game players when notified that the game is broken.
Follow proper Video Game refund Transactions.
5. Sell soft drinks.
Room Rules
1. 1. Do not allow anyone to sit on Pool Tables.
2. 2. Do not allow customers to jump cue balls.
3. 3. All Patrons MUST be wearing shoes at all times.
Food & Drink
1. 1.
No tobacco products allowed in Game Room.
2. No alcoholic beverages allowed in Game Room, except during designated events.
3. 3.
No drinks are allowed on Pool Tables or Game Consoles.
4. 4. Patrons are allowed to have food in the Game Room, but not near the Pool Tables or Game
Consoles. Page 16
Information Center
The Information Desk provides the important service of welcoming individuals to the
PSU. The Information Desk also provides campus phone numbers as well as directions to
locations within the PSU and on campus.
Job Responsibilities and Duties
1. Give prompt and courteous assistance to all who need (reasonable) information. Certain
information should never be distributed (i.e. SS#, place of residence, etc.).
2. Be aware of all campus based activities on and off
campus. Use the Campus Events
Notebook at the desk.
3. Keep the Information Center neat and orderly at all times.
4. Be alert to any disturbances that would interrupt the normal operations of the Student Union
(i.e. abuse of state property, theft, violation of policies, etc.).
The following are services at the Information Center.
Notice Board Information Cards
Students who wish to advertise items for sale, apartments for rent, roommates needed, services
offered, meal cards for sale or purchase, items lost or found, may pick up the appropriate form at
the Information Center. All completed forms will be put up by the Information Center Manager.
Forms are posted for two weeks and taken down every Monday morning. Forms filled out over
the weekend should be placed in their designated folder- and will be put up on Monday
morning. Old forms will be kept for one week. At any time during that week, the student may
come by or call and ask to have his/ her card reposted. All cards not reposted are thrown away
at the end of the week.
Lost & Found
When at item is turned into the Information Center, you will find an icon on the Info Desk
computer desktop for a Lost and Found Spreadsheet. Find the correct category tab at the
Page 17
at the bottom of the screen and bring up the right page. Fill out the appropriate information.
Store the item in the Lost & Found closet that is kept locked.
If a person inquires about a lost item, open the Lost and Found Spreadsheet and click on
the correct category tab. If an item appears to be the one the person is inquiring about and they
can accurately describe the item, retrieve the item from the closet. If the person claims the item,
highlight the item ‘s row on the spreadsheet.
If a person inquiries about a lost item and we do not have it, get a description of the item,
their name and phone number, ask them to check back with us periodically, and remind them to
check with the University Police and
Parking and Traffic to see if the item was turned into
those offices.
Note:
1. Any item not claimed within a 30-day period will be offered to the person who placed the
item with the Information Center. Exception: Money is only kept for 24 hours.
2. If an item has identification, we attempt to contact the owner by phone and/or email. Fill
out the bottom portion of the Lost and Found sheet.
3. Library books or mail will be given to the supervisor and will be returned to the ASU library
or Post Office.
Ticket Sales
Tickets for APPS events and other campus events are available each week day at the
Information Desk and provided by the Ticket Seller.
Page 18
Use of the Information Center Computer & Phone
The computer and phone at the Information Center should be used for official
purposes only. When in operation, the computer screen should be on ASU Directory page.
Patrons requesting the use of a phone should be directed to the courtesy phones in
the building.
To Find a Student, Staff & Faculty Phone Number:
In the box listing “last name,” type the person’s last name. In the box listing “first name,”
type in the person’s first name. Click on “search.”
You will receive three responses:
1. “No matches query.” If this comes up, recheck spelling and/or look up the number in
the student Phone Book.
2. “Too many matches.” If this comes up, be sure that you have the person’s proper first
name, not nick-name.
3. If given more than one match, then scroll down until you reach your correct match.
After finding the number you desire, press the clear key which will make “name” boxes
ready for the next entry.
Only campus-related and emergency numbers are given out to inquiring patrons.
Someone requesting Boone numbers (i.e. restaurants, theaters, motels, ski slopes. etc.)
should be asked to call 828-555-1212 for Directory Assistance and ask for Boone.
Page 19
Operations Assistants
Operations Assistants (OAs) provide a versatile and vital service within the PSU, focusing
primarily on room set-ups, light housekeeping, errands and work shift substitutions. OAs
commonly work in small crews of 2 to 4 staff members.
Job Responsibilities & Duties
1. Perform room set-up as needed for special events and standard use. Responsible for the
cleaning of meeting rooms, to include vacuuming, removing trash, dusting/ washing,
tables, organizing tables and chairs, and cleaning chalk boards, replacing chalk and push
pins.
2. Fill in at other Student Union workstations when a shift is left vacant (see other Job
Descriptions for policy and procedures.)
3. Assist the professional Housekeepers in maintaining the appearance of the building.
•
Public Areas (Wiseman’s Lounge, Whitewater, Profile Trail Lounge & Hallway seating
areas): Straighten up and do needed cleaning throughout shift, to include removal of trash,
vacuuming, dusting tables, and organizing tables and chairs.
•
Clean and keep all storage closets organized.
•
Empty all trash cans and replace trash bag liners as needed during shift. Take trash to the
outside dumpsters after each shift.
•
Make sure janitorial closets are left clean after use.
•
Clean building exterior windows/ doors and interior glass cases.
•
Bulletin Boards (outside): remove all outdated material, off-campus events not sponsored
in part through ASU. •
Sweep outside perimeter of Student Union.
Page 20
Student Programs
Receptionist & Office Assistant
The Student Programs Receptionist and Office
Assistance work in the lobby area of Student Programs Office,
welcoming visitors, scheduling appointments, assisting the
Reservations Manager, and performing special projects and task.
During training a separate handbook is provided that
outlines office operating policies and procedures, instructions on
equipment usage, customer
service etiquette - as well as job
descriptions and expectations.
Positions include Receptionist and Office Assistant. Both
positions are supervised by the Student Programs Office Manager
and Reservations Manager.
Audio-Visual Staff
The Student AV staff work with the PSU Technical Manager to
provide audio-visual assistance to patrons of the PSU. AV staff also keeps
information updated on the PSU monitor system and completes special
video production projects.
Because this training is highly specialized, a specific outline of job
responsibilities and the proper usage of equipment will be provided
during training.
Page 21
Event Staff
A separate handbook is available that outlines Event Staff operating policies and
procedures - as well as job descriptions and expectations.
Event Staff work in Legends or Whitewater, as well as other designated social
event rooms within the PSU. Positions include: Ticket sales, Door Attendant, Bartender,
and Floor Attendant, as well as four student Event Staff Managers. If you like working
in a dynamic environment, don’t mind late hours and weekend shifts, speak with the
PSU Evening Manager for more information about this position.
Films Staff
A separate handbook is available that outlines Film Staff operating policies and
procedures - as well as job descriptions and expectations.
Film Staff works in either the Greenbriar Movie Theater located in the PSU or
in Greer Cinema located next to the cafeteria in the I.G. Greer building.
Positions include: Ticket sales, Concessions Sales, and Projectionist, as well as
the student Films Manager.
Page 22
Solarium Staff
The Solarium staff is responsible for insuring the area is maintained in excellent
condition and that the room is clean and safe for building users. To maintain the
appearance of the Solarium the staff frequently cleans the tables and
floors (including the Profile Trail Balcony, foyer and the area outside of
Crossroads), and re-positions furniture as necessary. The staff is responsible for
the trash in these areas, although they may call the Student Supervisor and OA’s,
if extra help is needed. The staff is also observant for potential misuses of the
Solarium’s waterfalls, trees and shrubbery areas. The Solarium staff also answers
building-related questions and gives directions to building users in a courteous
and cheerful manner. The Solarium staff may also be required to assist with
evening events held on the weekends.
Courier
The PSU Couriers assist in the delivery of mail between the various
departments within the division of Student Development. Couriers begin their
route in the Student Programs Office and then make a loop of campus as they
visit the different Student Development Offices. The route takes
approximately one hour. Umbrellas are provided for staff if the weather looks
inclement.
Page 23
Addition to Job Descriptions
The following are general policies relevant to all workstation job descriptions.
1. Allow no one at your workstation except designated personnel. Friends can not visit you at work.
2. Stay at your workstation during your shift. You are only permitted to leave when you have
adequate replacement (i.e. O.A.) or when permitted to do so by a building
supervisor.
3. Only light snacks are allowed at your workstation. Drinks and a bag of chips are considered a
light snacks. No snacks near computers, cash registers, etc.
4. Studying is allowed at your workstation only if it does no interfere with the performance of your
job. You may lose the privilege of studying on the job if it prevents you from being alert or
responsive to Student Union patrons and customers. Work tasks always come first.
5. No audio equipment (i.e. headphones, radio, MP3s, etc.) is allowed at your workstation.
6. Feet are not permitted on work counters or desks.
7. Make no adjustments to your workstation equipment without the permission of your supervisor.
Do not turn off your computer or adjust the ringers on your phone. Make sure the phone is
working correctly when you come on shift. Never download or install a program on a PSU
computer.
8. Employees are not allowed to send or receive cell phone calls/text messages while at work. Do
not send or receive personal calls from your workstation phone.
9. Refrain from the use of profanity or insulting personal remarks when dealing with fellow
employees or patrons of the PSU.
Emergency Phone Numbers
Campus
Emergency
8000 (from campus phone)
University
Police
262-2150
University Traffic
262-2878
Infirmary
262-3100
You must first dial a "9" when calling an off-campus number from within the Plemmons Student Union. Numbers listed with area codes may need to
be called from a cell phone.
Boone Police
Fire Department
Highway Patrol
Hospital - Info.
Poison Control
9-911
9-911
9-911
9-911
9-911
County Sheriff
Watuage Ambulance Service
Watauage Emergency
Medical Service (Ambulance)
Student Programs
Associate Director (Jenny)
Associate Director (Brad)
Evening Manager (Paul)
Union Information
Information Manager
(Christine)
Student Supervisors
9-262-4500
9-264-4235
9-262-1152
9-262-4100
9-1-704-355-4000
9-911 9-1-800-848-6946
9-911 9-264-3761
9-911 9-264-9486
9-911 9-264-2426
262-3032
262-2045
262-2472
262-2480
262-3030
Administrator Home Numbers
Dave Robertson
9-262-0671
Jenny Koehn
9-719-7143
Brad Vest
828-964-2043
Paul Ford
9-297-4660
Christine Gonzalez
828-278-0444
Randy Kelly
9-963-5288
262-8049
262-7128
Equal
Opportunity
Policy
Appalachian
State
University
is
committed
to
providing
equal
opportunity
in
education
and
employment
to
all
applicants,
students,
and
employees.
The
university
does
not
discriminate
in
access
to
its
educational
programs
and
activities,
or
with
respect
to
hiring
or
the
terms
and
conditions
of
employment,
on
the
basis
of
race,
color,
national
origin,
religion,
creed,
sex,
gender
identity
and
expression,
political
affiliation,
age,
disability,
veteran
status,
or
sexual
orientation.
The
university
actively
promotes
diversity
among
students
and
employees.