Tuesday: Breakout Session 3
Workshop C
Time: 10:15 a.m. - 11:30 a.m.
Location: Atlantic 7
HELLO, CAN YOU HELP ME?
TIPS FOR IMPROVING INTERSTATE COMMUNICATIONS
Are you looking for some instruction on the best way to communicate with another state? Come to this
informative workshop and learn how to use different modes of communication most effectively. Need to
find out more information on a difficult case with another state? Have to pick up the phone? Be sure you
know how to ask the right questions so you get the right answers! Need to ask the other state to provide
you with basic case or financial information? Use the correct case identifier provided through Interstate
Case Reconciliation, and just look up the information yourself using QUICK! Need the other state to take
an action on your behalf? Don’t automatically think you need to send a written request. Save a tree and let
your system talk to their state system – use CSENet! Have a request for which there isn’t an automated
transaction available? Don’t select the wrong UIFSA transmittal form! Make sure you know which one to
use for which specific purposes. Don’t confuse each other! Come learn how to communicate effectively!
Presenters:
Kathy Miller
Lockheed Martin Enterprise Solutions and Services (LMES & S)
OCSE FPLS Interstate Team
Washington, DC
Cindy Dean
Northrop Grumman Information Technology
Chantilly, VA
Diane Sinkus
Instructor
Pennsylvania Child Support Enforcement Training Institute (PACSETI)
University Park, PA
Moderator:
Christine Jennings
Project Manager
Northrop Grumman Information Technology
Reston, VA
ERICSA 46th Annual Training Conference & Exposition
Myrtle Beach, South Carolina ‘09
IMPROVING
INTERSTATE
COMMUNICATIONS
Moderator: Christine Jennings, OCSE
Speaker: Cynthia Dean, OCSE
Speaker: Kathy Miller, OCSE
Speaker: Diane Sinkus, Pennsylvania
CSE Training Institute
Working Together for Children and Families – A “Shore” Thing
Working Interstate
Efficiently Through Automation
ICR
UIFSA
FORMS
CSENet
QUICK
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Introduction
Using the right interstate tool can
help with interstate case processing
and increase efficiency
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Interstate Case Reconciliation
The objectives of the national ICR are to:
• Synchronize interstate cases
• Establish clear accountability for interstate
case processing
• Provide and/or correct participant SSNs
• Improve electronic communication among
States
• Establish accurate data for analysis –
statewide, interstate, and national
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ICR Accomplishments
• Standardized case ID formats
 A State could not participate in the ICR until its case ID was
standardized
 15 States made changes to either the case IDs sent to the
FCR or case IDs sent on CSENet transactions to make them
identical
 2 States removed the [*] from their case ID, as this
character negatively impacted EFT/EDI communication
• ICR published each State‟s case ID format
• States no longer use alternate identifiers for receipting
payments via EFT/EDI
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ICR Accomplishments
• Increased nationwide reconciliation level (percent
of cases storing correct Other State case ID) from
32.5% on ICR-1 to 75.8% on ICR-5
– Lowest performing State on ICR-5 „scored‟ better than the nationwide
average on ICR-1
– All 54 jurisdictions have updated their systems at least once with
corrected Other State case IDs received from the ICR
– 41 jurisdictions have automated the process of updating their systems
with corrected Other State case IDs they receive
• Increased number of correct Other State case IDs
States store from 654,272 to 1,726,568
– That is over a million more cases where interstate communication can
proceed smoothly
• Storing correct Other State case IDs is the ICR‟s
second major accomplishment
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ICR Results Nationwide
ICR-1 and ICR-5
ICR-1 Nationwide
ICR-5 Nationwide
Universe = 2,012,888 Cases Processed
Universe = 2,278,951 Cases Processed
13.7%
3 0 .3 %
3 2 .5 %
10.5%
75.8%
3 7 .2 %
Cases Matched. The Other
State case ID you submitted
was used successfully to
find a matching case in the
other state’s ICR extract
file.
Corrected case ID. The Other
No Match Found. No matching
State case ID you submitted was
case could be found for your
incorrect, but a matching case
case, either by the Other State
was found through a child-in-
case ID you submitted or by a
common’s SSN. The ICR
child’s SSN.
provided a corrected case ID for
the Other State.
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Using the ICR
Acquire Accurate Data
Correct Other State case IDs
Correct SSNs
Correct spelling of names
Correct dates of birth
Correct other State contact information
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Using the ICR
• Identify and close unnecessary interstate
cases
– Responding State cases receiving Reason Code
04 (Open in your State, closed in the other State)
– ICR Desk Aid
• Identify unknown interstate cases (UIC)
– 3 States have used the process (GA, NJ & OH)
– 4 States seen as still needing it (CA, IN, MD & SC)
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Keeping Cases Synchronized:
Things to Watch Out For
• Caseworkers making errors when entering
Other State case IDs manually
• Caseworkers not sending own case IDs in
correct format on paper documents
(Interstate forms and other correspondence)
• Case closing information not always being
„caught‟ and acted upon by other State
• Staff turnover and training needs
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Future Considerations
•
•
•
•
Emancipated children
Arrears-only cases
Multiple cases
Assisting States with lack of programming
resources
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UIFSA Forms
• Forms are used for specific purposes
CSENet transactions may be substituted
for some paper forms
• Forms matrix assists in determining
forms needed for a given action
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UIFSA Forms
• CSE Transmittal #1 – Initial Request
– Used the first time a request is made
– Serves as a “cover letter”
• Uniform Support Petition
– Legal pleading
• General Testimony
– Detailed information and evidence
– Used in lieu of live testimony
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UIFSA Forms
• Affidavit in Support of Establishing Paternity
– Summarizes evidence for establishing
paternity
• Registration Statement
– Provides specific order and arrearage
information
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UIFSA Forms
• CSE Transmittal #2 – Subsequent Actions
– Used for subsequent requests and
communication
• CSE Transmittal #3 – Request for
Assistance/Discovery
– Used to receive evidence and obtain discovery
through a tribunal of another State
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Forms or CSENet?
• Establish support order and/or paternity
– Some forms are required
• Enforce existing order
– Some forms may not be needed if States
are using CSENet
• Quick Locate Request
– Forms are not required; all States are
using CSENet
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Forms or CSENet?
• Modification requests
– Some forms are required
• Registration actions
– Some forms are required
• General notifications
– Some forms are not needed if States are
using CSENet
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CSENet
• CSENet communication increased due to
reduced need for case reconciliations
 Exchange Agreements increased
• April 2004 – 9,044
• January 2009 – 15,748
 CSENet transactions increased
• April 2004 – 380,383
• January 2009 – 1,401,528
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CSENet
Look Ma, no Hands
• System-to-system batch process
• Little or no worker intervention may be
needed
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State Programming
• Facilitate communications by
programming automated processes to
– Build outgoing transactions
– Process incoming transactions
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State Programming
• Allows systems to automate routine
notifications
• Allows workers to concentrate on
difficult cases
• Supports States‟ ability to automate
CSE Transmittal 1
CSE Transmittal 2
CSE Transmittal 3
CFR required notifications
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When is CSENet used?
• Case information – CSI
• Locate activities – LO1
• Initiating new cases – EST, ENF, PAT
– CSE Transmittal #1
• Sharing ongoing case activities – MSC
– CSE Transmittal #2 and #3
• Status request
• Request copies of documentation
– CFR required notifications
• Case closure
• Providing required tax offset notices – COL
– CFR required notifications
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What can State systems do?
• Map data
– Case IDs
– Participant information, etc…
• Build „triggers‟ from case updates
– Case closure
– Tax offset disbursement
• Record and track transaction
exchanges
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What must workers do?
• Varies from State to State
• Generally, free-text via the Information
data block
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CSENet exchange between
States occurs in no more
than 15 hours
But what if you want to
know something about the
other State’s case, NOW?
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QUICK
• ICR set the stage for the
implementation of QUICK
• Using QUICK to reconcile interstate
cases
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QUICK
• Query Interstate Cases for Kids
– A Web application that shares case information
in real time with authorized IV-D users
14 States in production
15 States in development
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Use QUICK for……
•
•
•
•
Basic case information
Financial information
Contact information, and
Completed case activities…………..
……….when you need it!
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Come to the QUICK
session at 2:45 to learn
more about QUICK
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Contact Information
• CSENet/QUICK Help Desk
800.258.2736
• Cynthia Dean, OCSE
[email protected]
406.227.7484
• Kathy Miller, OCSE
[email protected]
• Diane Sinkus
[email protected]
Pennsylvania CSE Training Institute
814.865.6707
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Case ID Matrix
Interstate Case Reconciliation Project
Updated March 4, 2009
State
Code/Name
FCR/ICR Case ID
Description
01/AL
Description: 15 characters, includes
integral leading zeros
Description: 9 characters, includes integral
leading zeros
Description: 12 characters, includes integral
leading zeros
02/AK
04/AZ
05/AR
06/CA
Description: 9 characters, may include
integral leading zeros
Description: Three possible formats:
CSE System: 15 characters: Sequential
numbering of all new cases on new
statewide system.
FCR/ICR Case ID
Example
000000000608100
000000436983771
004563456
000000012300
000000000200
000826683400
004564567
800333760
CSE example:
200000000000001
In general, pre-existing cases will retain
their old case ID formats as follows:
08/CO
09/CT
10/DE
11/DC
March 4, 2009
ARS System: 13-14 characters (Los
Angeles, San Diego, and Orange counties
only): Three leading numbers indicate CA
county FIPS code. May also include one
ending alpha as payee identifier when there
are multiple payees. A ‘Z’ character
indicates the payee is a foster care agency.
ARS example:
0370000000001A
CASES System: 13 characters (all other CA
counties): Three leading numbers indicate
CA county FIPS code. Includes a hyphen
and two ending numbers as payee
identifier.
Description: 12 characters, first 11 are
numbers, 12th is alpha
CASES example:
0750000001-01
Description: 6 numbers, then dash, then
one or two numbers
Description: 6 characters, no leading zeros
Description: 6 numbers, then dash, then
one or two numbers
80002324442A
01006171456A
01015819905B
871916-1
000006-1
298797
374413-1
State
Code/Name
FCR/ICR Case ID
Description
12/FL
Description: 10 characters, may include
integral leading zeros
13/GA
Description: 9 characters, may include
leading zeros
Description: 10 characters with leading
zeros
Description: 7-9 characters, no leading
zeros
Description: 6 characters, may include
integral leading zeros
Description: 9 characters, ‘C’ followed by 8
numbers
Description: 10 characters, all numbers,
includes integral leading zeros
Description: 7 characters, includes integral
leading zeros
Description: 10 characters, all numbers,
includes integral leading zeros
Description: 10 characters, includes integral
leading zeros
Description: 11 characters, includes integral
leading zeros
Description: 9 characters: 8 numbers, 1
alpha, may include leading zeros
Description: 9 characters, all numbers, may
include integral leading zeros
Description: 10 characters, includes integral
leading zeros
Description: 9 characters, all numbers, may
include integral leading zeros
Description: 12 characters, includes integral
leading zeros
Description: 10 characters, nine numbers,
tenth alpha
Description: 8 characters, all numbers,
some with leading zeros
Description: 15 characters, includes integral
leading zeros. MT consistently uses this
field with appended AP/CP suffixes for all
interstate communications.
Description: 13 characters, always
beginning with ‘CA’, no leading zeros
Description: 10 characters, 9 numeric + 1
alpha. Leading zeros will not be
suppressed.
66/GU
15/HI
16/ID
17/IL
18/IN
19/IA
20/KS
21/KY
22/LA
23/ME
24/MD
25/MA
26/MI
27/MN
28/MS
29/MO
30/MT
31/NE
32/NV
March 4, 2009
FCR/ICR Case ID
Example
0123456778
0000000019
1195644264
376666328
000000151
0000010123
0000000001
5821813
205005
000001
C01509837
C00000009
0001234567
0003471
0000010
0000244344
0000000014
0001688842
0000001029
00171251801
00000001501
20333582P
00044580P
910062684
000000069
0003746947
296747012
000024365
001458610001
000000325801
600014153A
51012613
00050302
0145777AP01CP01
CA2CH4QYLE85X
CA2T62MRLSMNP
011234567A
State
Code/Name
FCR/ICR Case ID
Description
33/NH
Description: 9 characters, 8 alphanumeric +
‘C’, some with leading zeros
34/NJ
Description: 11 characters, ‘CS’ + 8
numeric + 1 alpha, no leading zeros
Description: Up to 9 characters, no leading
zeros
35/NM
36/NY
37/NC
38/ND
39/OH
40/OK
41/OR
42/PA
72/PR
44/RI
45/SC
46/SD
47/TN
48/TX
49/UT
50/VT
51/VA
March 4, 2009
Description: 9 characters: alpha-alphanumeric-numeric-numeric-numeric-numericalpha-numeric, no leading zeros
Description: 10 characters, includes integral
leading zeros
Description: Maximum of 8 characters, no
leading zeros
Description: 10 characters, all begin with
70, no leading zeros
Description: 12 characters, includes integral
leading zeros
Description: 12 characters, first character
is always zero, last 2 characters are always
41. Characters in between can be all
numbers or a mixture of numbers and alpha
characters.
Description: 9 characters, may include
leading zeros
Description: 15 characters with integral
leading zeros
Description: 10 characters, may include
leading zeros
Description: 7 characters, includes integral
leading zeros
Description: 10 characters, no leading
zeros
Description : 9 characters, includes integral
leading zeros
Description: 10 characters, some with
leading zeros, some older case numbers
have alpha characters
Description: 10 characters: 'C' followed by 9
numbers, no leading zeros
Description: 10 characters
Description: 10 characters, includes integral
leading zeros
FCR/ICR Case ID
Example
KSL86837C
ABA5584WC
00085915C
CS71047867A
8
12
10369
7138251
BJ79705H2
0023456789
11501
48030601
7044027808
000468375001
000000001001
001009210741
324166675
000004351
000000000133563
0394823884
0013085731
0471695
265108013A
001013935
99999892N1
UR00000081
9890034561
N966000313
C000636011
0097250172
1144288961
0003224507
State
Code/Name
FCR/ICR Case ID
Description
78/VI
Description: 7 characters, no leading zeros
1004572
53/WA
Description: 10 characters, includes integral
leading zeros
Description: 11 characters, may contain
integral leading zeros
Description: 10 characters, includes integral
leading zeros
Description: Maximum 9 characters
0001754773
54/WV
55/WI
56/WY
March 4, 2009
FCR/ICR Case ID
Example
72901278802
0003690209
28
130
65212
140652
ICR ‘CHEAT SHEET’
This document summarizes the Reason Codes received on cases and case participants submitted to the Interstate Case
Reconciliation (ICR) project. The document is intended as a ‘cheat sheet’ for use by staff working to reconcile interstate
cases and to communicate with workers in other states. For more detailed information, consult the ICR User Guide on the
OCSE web site at: www.acf.hhs.gov/programs/cse/newhire/library/nicr/nicr.htm.
Case structures vary from state to state. For example, your state may allow multiple CPs or NCPs on a single
case, whereas the other state may require a separate case for each NCP or CP. The CP and NCP Indicators tell you
whether these adults matched on both states’ interstate cases by participant type. It is important to check these
indicators before reconciling other identified discrepancies.
Reason Code 00 means that all interstate case data matches. The ICR matching routine found the
same case ID, county code, and case status in the other state as submitted by your state. Reason
Code 00 also means your participant was found in the other state’s case. If both the CP and NCP
Match Indicators are set to ‘Y’, then no further action is required on this participant.
Congratulations, you can communicate smoothly on this case!
Reason Code 01 means that a matching interstate case could not be found in the other state’s ICR file.
However, this does not necessarily mean that case does not exist in the other state. The ICR matching routine may not
have identified the case because:
 The other state does not identify its case as an interstate case,
 The other state overwrote your state’s interstate action with information from subsequent interstate actions, or
 Your case contains an incorrect other state case ID, and your case or the other state’s case contains no SSNs for
any of the case participants.
When your state is the Initiating State, your goal is to ensure that the case is appropriately worked, either by your state
as an intrastate case, by the state from which you have requested interstate assistance, or by a third state where the
NCP may now be living or working. Ask these questions to help you determine the most effective action to take on your
initiating interstate case:
 Are you receiving payments from the other state?
 Have you ever received information about this case from the other state? 1) Via CSENet? 2) Via paper documents in
the case file?
 Based on the current location of the NCP, do you still need the other state’s services?
When your state is the Responding State, consider whether the interstate action with the initiating state can be closed.
Can you close this case to IV-D following Federal case closure criteria?
Reason Code 02 means that the case ID your state maintains for the other state is
incorrect. However, a corresponding case in the other state was found based on
matching a child SSN in common, or an adult SSN/Participant Type and child name in
common, with your interstate case.
 Update the case with the correct other state case ID.
Reason Code 03 means that the 3-digit code for the county working the case in the other state is incorrect, and that a
corrected county code has been provided.
OCSE recommends that states refrain from working Reason Code 03 discrepancies until the work of the
Location (FIPS) Workgroup has been completed.
Reason Code 04 tells you an open interstate case in your state matched to a closed interstate case in the other state.
When your state is the Initiating State, your goal is to ensure that the case is appropriately worked, either by your state
as an intrastate case, or by the other state. Ask these questions to help you determine the most effective action to take
on your initiating interstate case:
 Has the Responding State provided information on this case?
 Has the FCR already provided: 1) FCR-to-FCR proactive matches from any state? 2) NDNH information?
3) Multistate FIDM information? 4) Death information on the NCP?
 Do you need the assistance of another state to take the next required action on this case?
 Is money being processed through your state’s system on this case?
 Is there a support order attached to this case?
 Are arrears owed to your state?
When your state is the Responding State, and the corresponding interstate case is closed in the Initiating State, examine
whether either the CP or NCP has applied for IV-D services in your state. If not, can you close this case to IV-D
following Federal case closure criteria?
Reason Code 05 tells you that a closed interstate case in your state matched to an open
interstate case in the other state. OCSE recommends that the state with the open interstate
case assume responsibility for reconciling this discrepancy.
Reason Code 06 means that your case was matched with a case in the other state, but a participant identified on your
case could not be found in the other state’s case. The ICR matching routine may not have identified the participant for
the following reasons:
 A child in the other state has emancipated and was not reported in the other state’s interstate file,
 A participant in the case was submitted without an SSN, or the SSN for the participant has transposed numbers, or a
different SSN was submitted for the person, or
 A participant’s name was misspelled or changed (e.g., maiden name to married name) in either case.
Ask these questions to help you determine the most effective action to take next:
 Is there information you need to provide to the other state to assist them in working this case more effectively?
 Is the missing person important to order establishment or modification?
Is the missing person important to enforcement of your case?
Reason Code 07 means that your case was matched with a case in the other state, but you did not submit an SSN for
the participant and the other state did. The other state’s SSN is being provided for this participant in your case.
A Verification Indicator shows whether the provided SSN has been verified by the Social Security Administration (SSA).
SSA verifies name/SSN combinations for all participants receiving Reason Code 07.
 If the SSN provided by the other state has been verified by SSA, update your system with this participant’s SSN.
 Ensure that participants whose SSNs have been provided by the other state via Reason Code 07 are submitted to
the FCR. This will allow the FCR to verify the newly added SSN based on the person’s name, SSN, DOB, sex, and
available ESKARI data.
 If the provided SSN is for the NCP, is the NCP in Locate? If so, consider the appropriate enforcement actions that
might be taken.
Reason Code 08 means that your state’s case was matched with a case in the other state, but the SSN you provided
for this participant did not match the SSN from the other state. The other state’s SSN is being provided for this
participant in your case.
A Verification Indicator shows whether the provided SSN has been verified by the SSA. SSA verifies name/SSN
combinations for all participants receiving Reason Code 08.
 If a different SSN is provided for a participant in your case, check to see if the SSN you have stored in your system
has been verified. If the SSN you have on your system for this participant is unverified or invalid, add the other
state’s SSN for this participant if it has been verified.
 If the SSN you currently store for this participant has been verified, and the SSN provided by the other state is also
verified, consider adding the other state’s SSN as an alias SSN. This participant might legally have multiple
verifiable SSNs.
 Ensure that participants whose SSN has been changed to the other state’s SSN are submitted to the FCR. This will
allow the FCR to verify the newly added SSN based on the person’s name, SSN, DOB, sex, and available ESKARI
data. This will permit you to benefit from all proactive matching available through the FCR.
ICR DESK AID:
Contacting a Worker
In the Other State
ICR DESK AID:
Contacting a Worker
In the Other State
ICR DESK AID:
Contacting a Worker
In the Other State
This side of the Desk Aid helps you
reconcile your interstate case by asking
the correct questions of the worker in the
other state.
This side of the Desk Aid helps you
reconcile your interstate case by asking
the correct questions of the worker in the
other state.
This side of the Desk Aid helps you
reconcile your interstate case by asking
the correct questions of the worker in the
other state.
Make sure you know the current
interstate status of your case and the
names of the CP and the NCP before
contacting the other state.
Make sure you know the current
interstate status of your case and the
names of the CP and the NCP before
contacting the other state.
Make sure you know the current
interstate status of your case and the
names of the CP and the NCP before
contacting the other state.
Make sure the worker in the other state
knows the purpose of your contact: to
reconcile an interstate case
discrepancy identified through the ICR.
Make sure the other person does not
confuse in-state with interstate case
status. The Reason Codes with the
highest priority are 01, 02, and 04.
Make sure the worker in the other state
knows the purpose of your contact: to
reconcile an interstate case
discrepancy identified through the ICR.
Make sure the other person does not
confuse in-state with interstate case
status. The Reason Codes with the
highest priority are 01, 02, and 04.
Make sure the worker in the other state
knows the purpose of your contact: to
reconcile an interstate case
discrepancy identified through the ICR.
Make sure the other person does not
confuse in-state with interstate case
status. The Reason Codes with the
highest priority are 01, 02, and 04.
Reason Code 01 means a matching
interstate case could not be found in
the other state.
Reason Code 01 means a matching
interstate case could not be found in
the other state.
Reason Code 01 means a matching
interstate case could not be found in
the other state.
Whether you are the Initiating or the
Responding State, you should ask: “I am
trying to identify if you have a (CP NAME)
and (NCP NAME) case on your computer
system. If so, what case ID do you have
for that case? Does your state system
show the interstate action with my state
as open or closed at the current time?”
Whether you are the Initiating or the
Responding State, you should ask: “I am
trying to identify if you have a (CP NAME)
and (NCP NAME) case on your computer
system. If so, what case ID do you have
for that case? Does your state system
show the interstate action with my state
as open or closed at the current time?”
Whether you are the Initiating or the
Responding State, you should ask: “I am
trying to identify if you have a (CP NAME)
and (NCP NAME) case on your computer
system. If so, what case ID do you have
for that case? Does your state system
show the interstate action with my state
as open or closed at the current time?”
Reason Code 02 means you do not
have the other state’s correct case ID
on your state’s system, but the ICR
provided the correct case ID.
Reason Code 02 means you do not
have the other state’s correct case ID
on your state’s system, but the ICR
provided the correct case ID.
Reason Code 02 means you do not
have the other state’s correct case ID
on your state’s system, but the ICR
provided the correct case ID.
You will probably only need to contact the
other state if the CP and NCP on your
case do not match the CP and NCP on
the other state’s case. Check whether the
case is a joint custody case. Automatic
system updates of corrected case IDs are
recommended; but, if you are making
corrections manually, enter the other state
case ID exactly as provided through the
ICR. If leading zeroes appear, enter the
exact number of leading zeroes provided.
You will probably only need to contact the
other state if the CP and NCP on your
case do not match the CP and NCP on
the other state’s case. Check whether the
case is a joint custody case. Automatic
system updates of corrected case IDs are
recommended; but, if you are making
corrections manually, enter the other state
case ID exactly as provided through the
ICR. If leading zeroes appear, enter the
exact number of leading zeroes provided.
You will probably only need to contact the
other state if the CP and NCP on your
case do not match the CP and NCP on
the other state’s case. Check whether the
case is a joint custody case. Automatic
system updates of corrected case IDs are
recommended; but, if you are making
corrections manually, enter the other state
case ID exactly as provided through the
ICR. If leading zeroes appear, enter the
exact number of leading zeroes provided.
Reason Code 04 means the interstate
case is open in your state, but closed
in the other state.
Reason Code 04 means the interstate
case is open in your state, but closed
in the other state.
Reason Code 04 means the interstate
case is open in your state, but closed
in the other state.
If you are the Initiating State, ask: “Why
has your state closed the interstate action
you received from my state?” If you are
the Responding State, ask: “Is my
state’s assistance still needed by your
state on this case?”
If you are the Initiating State, ask: “Why
has your state closed the interstate action
you received from my state?” If you are
the Responding State, ask: “Is my
state’s assistance still needed by your
state on this case?”
If you are the Initiating State, ask: “Why
has your state closed the interstate action
you received from my state?” If you are
the Responding State, ask: “Is my
state’s assistance still needed by your
state on this case?”
ICR DESK AID:
When a Worker
In the Other State
Contacts You
ICR DESK AID:
When a Worker
In the Other State
Contacts You
ICR DESK AID:
When a Worker
In the Other State
Contacts You
When a caseworker from another state
contacts you about the ICR, most calls
will involve Reason Codes 01, 02 or 04.
When a caseworker from another state
contacts you about the ICR, most calls
will involve Reason Codes 01, 02 or 04.
When a caseworker from another state
contacts you about the ICR, most calls
will involve Reason Codes 01, 02 or 04.
Can you tell if an in-state case in your
state used to be an interstate case? If
your state system does not retain data for
closed interstate actions on open IV-D
cases in an easily identifiable format,
learn how this information can be
determined. Do you need to review case
notes or case financial data to see if
payments are being made between
states?
Can you tell if an in-state case in your
state used to be an interstate case? If
your state system does not retain data for
closed interstate actions on open IV-D
cases in an easily identifiable format,
learn how this information can be
determined. Do you need to review case
notes or case financial data to see if
payments are being made between
states?
Can you tell if an in-state case in your
state used to be an interstate case? If
your state system does not retain data for
closed interstate actions on open IV-D
cases in an easily identifiable format,
learn how this information can be
determined. Do you need to review case
notes or case financial data to see if
payments are being made between
states?
Make sure you are responding with
information on the open/closed
interstate action status of the case, not
the open/closed IV-D status of the
case. Don’t confuse in-state and
interstate case status!
Make sure you are responding with
information on the open/closed
interstate action status of the case, not
the open/closed IV-D status of the
case. Don’t confuse in-state and
interstate case status!
Make sure you are responding with
information on the open/closed
interstate action status of the case, not
the open/closed IV-D status of the
case. Don’t confuse in-state and
interstate case status!
If the other state contacts you about
Reason Code 01, it means the ICR
could not find a case in your state that
matches its case. Try to find a matching
case based on the CP and NCP. If found,
give your case ID exactly as it is used for
external communications. Give the case
ID your state provided to the FCR.
Provide the open/closed interstate action
status of your case so the other state
knows whether its interstate action with
you should remain open.
If the other state contacts you about
Reason Code 01, it means the ICR
could not find a case in your state that
matches its case. Try to find a matching
case based on the CP and NCP. If found,
give your case ID exactly as it is used for
external communications. Give the case
ID your state provided to the FCR.
Provide the open/closed interstate action
status of your case so the other state
knows whether its interstate action with
you should remain open.
If the other state contacts you about
Reason Code 01, it means the ICR
could not find a case in your state that
matches its case. Try to find a matching
case based on the CP and NCP. If found,
give your case ID exactly as it is used for
external communications. Give the case
ID your state provided to the FCR.
Provide the open/closed interstate action
status of your case so the other state
knows whether its interstate action with
you should remain open.
If the other state contacts you about
Reason Code 02, it means the ICR
provided a different case ID for your
case than what was in its state system.
The other state should only be calling
because the CP and NCP on your case
do not match the CP and NCP on its
case. Check on the possibility of a joint
custody case.
If the other state contacts you about
Reason Code 02, it means the ICR
provided a different case ID for your
case than what was in its state system.
The other state should only be calling
because the CP and NCP on your case
do not match the CP and NCP on its
case. Check on the possibility of a joint
custody case.
If the other state contacts you about
Reason Code 02, it means the ICR
provided a different case ID for your
case than what was in its state system.
The other state should only be calling
because the CP and NCP on your case
do not match the CP and NCP on its
case. Check on the possibility of a joint
custody case.
If the other state contacts you about
Reason Code 04, it means its interstate
case is open, but the case in your state
is closed.
If the other state contacts you about
Reason Code 04, it means its interstate
case is open, but the case in your state
is closed.
If the other state contacts you about
Reason Code 04, it means its interstate
case is open, but the case in your state
is closed.
If you are the Initiating State, let the
other state know if their services are still
needed by your state for enforcement of
your case, or if the case could be closed.
If you are the Responding State, find
out if the case should be re-opened.
If you are the Initiating State, let the
other state know if their services are still
needed by your state for enforcement of
your case, or if the case could be closed.
If you are the Responding State, find
out if the case should be re-opened.
If you are the Initiating State, let the
other state know if their services are still
needed by your state for enforcement of
your case, or if the case could be closed.
If you are the Responding State, find
out if the case should be re-opened.
DCL-09-04, PAID In Full Practices Guide
Page 1 of 2
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Giving Hope and Support to America's Children
DCL-09-04
DATE: February 10, 2009
ATTACHMENT: PAID in Full #7 - Interstate (77kb Adobe pdf) PAID in Full #8 - Locate (88kb
Adobe pdf)
TO: ALL STATE AND TRIBAL IV-D DIRECTORS
RE: PAID In Full Practices Guide
Dear Colleague:
The Federal Office of Child Support Enforcement (OCSE) in partnership with the States is
pleased to provide two new guidance tools for use in promoting the aims of PAID - Project to
Avoid Increasing Delinquencies. These two PAID In Full guides supplement Dear Colleague
Letters, DCL-07-34 and DCL-08-23, which transmitted the first six PAID In Full guidance tools.
PAID In Full #7 addresses interstate best practices including Interstate Case Reconciliation
(ICR), Child Support Enforcement Network (CSENet), and Query Interstate Cases for Kids
(QUICK), that work together to help States process interstate cases.
PAID In Full #8 addresses suggestions for how States can use data returned from the Federal
Parent Locator Service to establish and enforce child support orders.
PAID In Full is intended for use by States, Tribes, and Territories to foster discussions of
policies and practices, along with implementation criteria, that may be employed to increase
the collection of current support and prevent and reduce arrears. The questions under each
topic are intended to assist readers in looking for methods to optimize their processes. Future
PAID In Full topics will be distributed as separate documents and numbered accordingly.
OCSE hopes you will find this material useful in thinking about new approaches you might take
in your jurisdiction to improve your program results.
Other tools in support of the PAID initiative include:
PAID Practices Guide: A high-level overview of practices that may increase collections
and/or reduce arrears (see http://www.acf.hhs.gov/programs/cse/pol/DCL/2007/dcl-0717.htm);
PAID Updates: Highlights of individual PAID best practices collected from Child Support
Enforcement agencies across the country and then transmitted electronically to IV-D
Directors and accessible through the PAID Workplace; and
PAID Workplace: A virtual workgroup accessible to State, Local, and Tribal staff
designed to provide up-to-date PAID related documents and resources.
OCSE will continue to provide information about these tools, and other PAID materials, as they
become available. If you would like more information about PAID, please contact your Regional
Program Specialist or email [email protected] to join the PAID Workplace to learn more and
share your ideas.
Sincerely,
Donna J. Bonar
Acting Commissioner
Office of Child Support Enforcement
mhtml:file://M:\Tuesday\Breakout Session 3\Workshop C Hello, Can You Help Me\DCL-... 4/14/2009
ERICSA 2009
UIFSA Forms
March 2009
The Federal government requires the use of standardized forms in interstate cases.
Further information can be found within the Intergovernmental Referral Guide for the
following forms:

The Child Support Enforcement Transmittal #1–Initial Request—An initial
request form that serves as a ―cover letter‖ to refer CSE interstate cases to any
responding state’s Central Registry. Basic case information is contained in the
form, as well as the specific services requested by the initiating state, such as
establishment of paternity and/or support obligation, modification, or
enforcement. Upon receipt of the CSE Transmittal #1, the receiving state
completes the Acknowledgment section to report where the case was forwarded.

The Uniform Support Petition—A legal pleading that the responding state must
have to initiate action. The petition indicates jurisdiction, notifies the respondent
of the claim being made while supplying supporting facts, and provides the
initiating state with a means to request specific action or relief.

The General Testimony—A form that provides a framework for the detailed
information and evidence necessary to support the action requested in the petition.
The information and documentation are used in lieu of live testimony from the CP
and initiating agency. To obtain a court order, all necessary information must be
completed in the document. There are 11 sections on the form, which may or
may not apply to every case. Before completing the General Testimony, the
status of the following must be considered carefully to determine other
information that should be provided:
o The individual petitioner completing the testimony
o The individual petitioner’s relationship to the respondent
o The relief the DRS worker plans to request in the petition
o Other case characteristics
______________________________________________________________________________________
Pennsylvania Child Support Enforcement Training Institute
1
ERICSA 2009

UIFSA Forms
March 2009
The Affidavit in Support of Establishing Paternity—A form that summarizes
the evidence to establish paternity. This form is used when it is necessary to
establish paternity.

The Registration Statement—A form designed to refer specific order
information to the responding state. For each order for which registration is
requested, a separate Registration Statement must be sent

The Child Support Enforcement Transmittal #2–Subsequent Actions—A
form used by either the initiating or responding jurisdiction for subsequent
requests and communication. The Child Support Enforcement Transmittal #2
should be sent to the local entity working the case, rather than to the other state’s
central registry, unless the local entity working the case is unknown. The form is
used to request the following types of actions:
o Status Request
o Status Update
o Notice of Hearing
o Notice of Case Forwarding
o Document Filed
o Order Issued/Confirmed
o Notice of Arrears Reconciliation/Determination
o Change of Payee/Redirection of Payment
o Other—If ―Other‖ is selected, be sure to document what information is being
requested or provided

The Child Support Enforcement Transmittal #3–Request for
Assistance/Discovery—A form used when the requesting jurisdiction is working
its case locally (e.g., using long-arm jurisdiction) and does not want the other
jurisdiction to open a CSE case. The UIFSA contains specific provisions that
allow a tribunal to receive evidence and to obtain discovery through a tribunal of
another state.
______________________________________________________________________________________
Pennsylvania Child Support Enforcement Training Institute
2
ERICSA 2009
UIFSA Forms
March 2009
If a jurisdiction receives a Child Support Enforcement Transmittal #3 from
another jurisdiction, it should not open a CSE case; it should provide only the
limited assistance requested from the initiating state. By providing assistance, the
initiating state will not need to file an action requesting that a case be opened.
After receiving a Child Support Enforcement Transmittal #3, the receiving state
completes the Acknowledgment section on page 2. The acknowledgment can be
used to provide information in response to the request or to indicate when (in how
many days or on what date) the requested information/action will be provided.
The following types of actions may be requested using this document:
o Provide/obtain copies of documentation, such as certified copies of orders,
financial statements, and payment records.
o Provide assistance with service of process.
o Provide assistance with genetic testing.
o Obtain answers to interrogatories.
o Provide assistance with a teleconference for a hearing/deposition.
o Obtain financial data/proof of the respondent’s income.
o Obtain a party signature on an attached form.
o Record a personal/real property lien.
o Collect assets.
______________________________________________________________________________________
Pennsylvania Child Support Enforcement Training Institute
3
ERICSA 2009
UIFSA Forms Matrix
March 2009
Uniform Interstate Family Support Act (UIFSA) Forms Matrix
To Request:
Send the Following Forms:
Establishment of paternity and
support
Child Support Enforcement Transmittal #1–Initial
Request (UF-003) form
Uniform Support Petition (UF-001) form
Affidavit in Support of Establishing Paternity
(UF-020) form
General Testimony (UF-501) form
Establishment of a support order
Child Support Enforcement Transmittal #1–Initial
Request (UF-003) form
Uniform Support Petition (UF-001) form
General Testimony (UF-501) form
Modification of existing
responding state order
Child Support Enforcement Transmittal #1–Initial
Request (UF-003) form
General Testimony (UF-501) form
Modification of existing order
that the responding state did
not issue
Child Support Enforcement Transmittal #1–Initial
Request (UF-003) form
Uniform Support Petition (UF-001) form
General Testimony (UF-501) form
Registration Statement (UF-002) form
Enforcement of existing
responding state order
Child Support Enforcement Transmittal #1–Initial
Request (UF-003) form
Enforcement of an existing order
that the responding state did
not issue (Registration of
Foreign Support Order)
Child Support Enforcement Transmittal #1–Initial
Request (UF-003) form
Registration Statement (UF-002) form
Case inquiry or update on a
previously referred case
Child Support Enforcement Transmittal #2–
Subsequent Actions (UF-004) form
Assistance/discovery on a local
case
Child Support Enforcement Transmittal #3–
Request for Assistance (UF-005) form
Quick Locate (or any action
requiring service)
Locate Data Sheet (UF-006) form
______________________________________________________________________________________
Pennsylvania Child Support Enforcement Training Institute
1