PATIENT PARTICIPATION GROUP SURVEY – MARCH 2013
Survey emailed/text to prior respondents.
Supplied to patients at reception.
Posted link on Facebook Page.
41 responses. 4 paper-based responses had one or more missing answers; where possible
their other answers have been included.
RESPONDENTS DEMOGRAPHICS BREAKDOWN
PPG Age Range
100%
90%
76 +
76 +
76 +
66-75
56-65
66-75
80%
66-75
46-55
70%
56-65
60%
36-45
56-65
46-55
50%
26-35
46-55
40%
36-45
30%
36-45
20%
0-25
26-35
26-35
10%
0-25
0-25
0%
Practice Population
Entire Historical PPG
Survey Respondents 2013
PPG Ethnicity Breakdown
100%
90%
80%
White: Irish
Black: Other Black background
Mixed: Other Mixed background
Asian: Bangladeshi or British Bangladeshi
Ethnic category not stated
Other: Chinese
Mixed: White and Black Caribbean
Asian: Other
Black: African
Black: Caribbean
Other
Not recorded
Asian: Indian or British Indian
White: Other White background
White: British or mixed British
70%
60%
50%
40%
30%
20%
10%
0%
Practice Population
PPG Survey #2 Results
Entire Historical PPG
Survey Respondents 2013
Patient Participation Group
March 2013
APPOINTMENTS
2. How do you mainly book your appointments?
100%
At Reception
90%
Online
At Reception
80%
70%
Online
60%
50%
Via telephone
40%
30%
Via telephone
20%
10%
0%
March 2012
March 2013
3. If you need to cancel an appointment, how do you normally let us know?
100%
At Reception
Online
Online
90%
80%
70%
60%
50%
Via telephone
Via telephone
40%
30%
20%
10%
0%
March 2012
PPG Survey #2 Results
March 2013
Patient Participation Group
March 2013
4a. I feel I am able to get a GP consultation within 2 days.
100%
90%
80%
Strongly Agree
Strongly Agree
Strongly Agree
70%
60%
50%
40%
Agree
Agree
30%
Agree
20%
10%
0%
Disagree
Disagree
Strongly Disagree
Disagree
Mar/Apr 2010
March 2012
March 2013
4b. I feel I am able to book in advance to see a GP.
100%
90%
80%
Strongly Agree
Strongly Agree
Strongly Agree
70%
60%
Agree
50%
Agree
40%
Agree
30%
20%
Disagree
Disagree
10%
Disagree
Strongly Disagree
Strongly Disagree
Mar/Apr 2010
March 2012
March 2013
0%
PPG Survey #2 Results
Patient Participation Group
March 2013
5. Do you have a preference for which GP you see?
100%
Female GP
Female GP
90%
Male GP
80%
70%
60%
Usual/Specific GP
Usual/Specific GP
50%
40%
30%
No preference
20%
No preference
10%
0%
March 2012
March 2013
6. How easy do you find it to make a routine (non-urgent) appointment?
100%
90%
80%
Easy
Easy
70%
60%
50%
40%
30%
Satisfactory
Satisfactory
20%
10%
Difficult
Difficult
N/A
0%
March 2012
PPG Survey #2 Results
March 2013
Patient Participation Group
March 2013
7. How long do you think is reasonable to wait for a routine (non-urgent) appointment?
100%
90%
Up to 2 working days
Up to 2 working days
80%
70%
60%
Up to 3 working days
Up to 3 working days
50%
40%
Up to 5 working days
Up to 5 working days
30%
20%
Up to 7 working days
Up to 7 working days
10%
Up to 10 working days
Up to 10 working days
March 2012
March 2013
0%
8. What times of day do you prefer to come for a routine appointment?
100%
90%
08:00 – 09:00
80%
70%
08:00 – 09:00
09:00 – 10:00
09:00 – 10:00
10:00 – 12:00
60%
10:00 – 12:00
50%
12:00 – 14:00
12:00 – 14:00
40%
14:00 – 16:00
30%
20%
10%
16:00 – 17:00
14:00 – 16:00
16:00 – 17:00
17:00 – 18:00
17:00 – 18:00
18:00 – 19:00
18:00 – 19:00
0%
March 2012
PPG Survey #2 Results
March 2013
Patient Participation Group
March 2013
9. Do you find it difficult to attend during our normal hours? (Mon-Fri, 08:00-18:30)
100%
90%
80%
70%
60%
No
No
50%
40%
30%
20%
10%
Yes
Yes
0%
March 2012
PPG Survey #2 Results
March 2013
Patient Participation Group
March 2013
SMS ALERTS
10a. Text Message (SMS) Appointment Reminders: Received Texts
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Mar/Apr 2010
March 2012
March 2013
398
16
31
I find SMS reminders unhelpful but feel other
patients may benefit.
7
0
1
I find SMS reminders unhelpful.
3
0
0
I find SMS reminders helpful.
10b. Text Message (SMS) Appointment Reminders: Not Received Texts
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Mar/Apr 2010
March 2012
March 2013
I have not received reminders but may find them
helpful.
54
4
3
I have not received reminders and would not find
them helpful.
3
4
2
PPG Survey #2 Results
Patient Participation Group
March 2013