Guide to Lending
Hello!
Once you’ve joined Zopa as a lender, you’ll have your own personal
account with access to several screens that help you to offer your
money to borrowers and keep track of it once you’ve lent it out.
This guide is an introduction to those screens and each of the
widgety bits on them, and we’ve included a few ‘how to guides’ to get
you started too.
Enjoy!
2
Index
Orientation: Dashboard
3
Orientation: Account
4
Orientation: Lending
5
Orientation: My Loan Book
6
How to Create a Lending Offer
7
How to Edit an Existing Lending Offer
8
How to Manage Auto Top Up
9
My Loan Book: How to View a Borrower’s Repayments
10
My Loan Book: How to View Funds in Processing
11
My Loan Book: How to View Late Repayments
12
My Loan Book: How to See when Repayments are Due
13
3
Orientation: Dashboard
The Dashboard is your lending home screen.
The Dashboard page consists of three sections as detailed below.
As you navigate your way through your lending screens always look out for the
help
icons and help sections on the left hand screen which will tell
everything else that we do not tell you here.
On the top you have a
summary of up to five of your
lending offers. Buttons are
provided to 'See All Lending
Offers' (which allows you to see
Offers
all your offers and manage
them) and 'Manage Auto Top Up'
(where you can turn it on and
off).
Your account summary
consists of a useful pie chart to
show you at a glance the
proportions of your money lent
out, not offered, offered,
processing and suffering late
payments.
The markets shows you all the
ins and outs of the Zopa
marketplace.
There are 9 tabs with different
information, and we suggest you
have a little play about – you’ll
be able to find some interesting
stats in this section!
You can also download a copy
of the market data into a Excel
file by clicking on 'Get Market
Data', and the monthly bad
debt update from 'Get Risk Info'.
AUTO
TOP UP
MANAGE AUTO TOP UP
4
Orientation: Account
Your ‘Account’ page consists of an overall summary of where your money is.
Remember to click on the help icons
This is the summary of where
your money is, as displayed on
the Dashboard.
The ‘All time summary’ shows
the total amount of money that
you’ve paid into Zopa and the
total you’ve withdrawn.
‘Credits’ breaks down any
monies earned through interest
and bonuses.
Similarly, ‘Debits’ breaks down
deductions from your account.
At the bottom of the summary
are the totals of your lending
history. Note that ‘Total lent
out’ may be more than ‘Total
money paid in’ as you may have
recycled your capital and/or
interest. ‘Capital returned’ is
how much of your money that
you’ve invested has been paid
back to you so far.
‘My statements’ shows you
every transaction that occurs
on your account just like a bank
statement.
It automatically populates with
transactions from the past
month, and you can download
up to twelve months’ history by
selecting the desired month
from the drop-down and
clicking on ‘Download
Statement’.
to see definitions of each term.
5
Orientation: Lending
On the ‘Lending Offers’ screen you can:
• View details of each of your lending offers
• Edit existing lending offers
• Create new lending offers
• Manage Auto Top Up
This is a list of all your current
lending offers on the Zopa
Market . Up to five of these can
also be found on the
Dashboard.
AUTO
TOP UP
MANAGE AUTO TOP UP
By clicking on ‘Details’ you can
see further details of that
lending offer.
There are buttons provided to
manage the offer; alternatively,
you can use the quick edit
icons
.
Note that ‘Withdraw
Withdraw Offer
Offer’
means retiring that offer from
the market place completely:
funds already lent out on that
offer will remain so, but any
unmatched funds are returned
to your holding account.
AUTO
TOP UP
6
Orientation: My Loan Book
My Loan Book is where you can see exactly what is happening to the money you
have lent out.
The ‘download as CSV’ button
will give you the content of My
Loan Book in Excel format.
You can decide to view your
loans by various different
groupings. Payment Status is a
useful grouping as this will
b kd
break
down your lloans iinto
t
‘closed’ (loans that have now
been settled), ‘on time’
(borrowers who are paying on
time) and ‘late’ (borrowers who
are in arrears).
To edit the columns that are
displayed when you browse,
click on ‘Advanced Options’
where you can customise what
information you wish to appear
appear.
Information of particular
interest may be ‘Expected total
repaid’ which will show you
projected profits on each loan.
7
How to...
Create a Lending Offer
To set up a new lending offer: Note that £10 is the minimum amount needed to make a lending offer.
You can create a new lending offer without these funds in your account but it will then ask you to transfer
in funds before this offer goes active on the market.
1. Go to the 'Lending Offers‘ page.
2. Click on 'Create Lending Offer‘ which will bring up the following
screen telling you how much you currently have in your holding
account available to lend.
3. Click 'Lend Now'.
4. Choose a name for your new lending offer.
5. Enter the amount you would like to lend out.
6. From the table provided, select which markets you wish to offer
in using the tick boxes provided.
7. For each ticked market, select the rate you wish to offer to
borrowers. Note that this is not your return.
To get a view of the return, subtract the fee and the expected
bad debt..
The diagram will show you whether your selected rate is in the
ZOPA for that market.
8. You should set the maximum amount of money in multiples of
£10 that you’re prepared to lend to any one borrower from this
lending offer.
N t th
Note
thatt if you h
have multiple
lti l llending
di offers
ff
you may lend
l d tto
the same borrower from more than one of these offers. To
minimise your risk, you should set this figure to £10, and keep
a single active offer at any one time.
9. Decide whether you want Auto Top Up active on this offer or not.
Note that Auto Top Up can only be active on one offer at any
given time.
time
The review screen will show you the markets and rates you are
offering in and also explain your auto lend preference.
10. Read over Zopa’s loan conditions and agree to them.
11. Click ‘Next’ to complete your new lending offer.
Having completed your new lending offer you will see it appear on
your Lending Offers page. If you do not have enough funds in your
holding account to cover the amount offered it will appear
highlighted pink as shown here, and the status will invite you to
transfer money into your account.
Auto Top Up
8
How to...
Edit an Existing Offer
Click on ‘Edit Offer’ option or you can use the quick icons next to your lending offer. The pencil icon
the quick edit offer icon.
1. Go to the 'Lending Offers‘ page.
2. Click on ‘Details’ under the offer you
wish to edit, and then ‘Edit Offer’.
AUTO
TOP UP
3. Edit the name for your lending offer, if
you wish.
4. If you wish to add more funds to this
existing offer, ensure you have these
funds available in your holding account
and click on ‘Lend More’.
If you haven’t sufficient funds, use the
‘Transfer Money In‘ function.
5. From the table provided, select which
markets you wish to offer in using the
tick boxes provided.
6. For each ticked market, select the rate
you wish to offer to borrowers.
The diagram will show you whether
your selected rate is in the ZOPA for
that market.
7. You should set the maximum amount of
money in multiples of £10 that you’re
prepared to lend to any one borrower
from this lending offer.
Note that if you have multiple lending
offers you may lend to the same
borrower from more than one of these
offers. To minimise your risk, you should
set this figure to £10
£10, and keep a single
active offer at any one time.
8. Click on ‘Confirm’.
Maximum Exposure
Enable Auto Top Up
Enable Rapid returns
is
9
How to...
Manage Auto Top Up
Auto Top Up ensures that any news funds you add to your account and any payments you receive from
your borrowers are automatically recycled and reoffered to the market place.
Auto Top Up can only be active on one offer at any one time.
1.
2.
Go to the 'Lending Offers‘ page.
Click on ‘Manage Auto Top Up’.
AUTO
TOP UP
MANAGE AUTO TOP UP
3.
Use the radio buttons on the left
hand side to select the lending offer
you want funds to be returned to.
Alternatively, if you want funds to
accrue in your holding account, for
example for use when bidding on
Listings, select the ‘I’d like it to go in
to my holding account’ button.
4.
Auto Top Up
AUTO
TOP UP
Click on ‘Finish’ to save your
changes.
These changes will be reflected in your
‘Lending Offers’ screen. In this example,
Auto Top Up was active on ‘Lending
14/05/08 17:02’, and has now been
turned off.
AUTO
TOP UP
MANAGE AUTO TOP UP
10
My Loan Book: How to...
View a Borrower’s
Borrower s Repayments
To look at an individual borrower’s
repayments (regardless of how you are
grouping your Loan Book):
1
1.
2.
Click on the underlined category in
the far left hand column (in this
example ‘Term’).
Click on the underlined borrower’s
name.
A display appears providing details about
that borrower along with the repayments
they have made.
11
My Loan Book: How to...
View Funds in Processing
1.
2.
Select ‘Borrowing State’ from the
‘Group loans by’ drop-down.
To see individual loans in each of the
states, click on the underlined
category in the far left hand column
column.
What do all the terms mean?
ContractsUnsigned
The user has not signed the contract. If a ‘temp’ username is shown, your funds
will
ill be
b released
l
d after
f ah
hour or so off iinactivity;
i i if a registered
i
d username, the
h system
will automatically release funds after midnight.
ContractsSigned
The application has not yet been submitted to be reviewed by our team. Zopa will
release funds if there has been no progress after a few days.
Pending
The application is being reviewed by our team of underwriters.
Withdra alPending
WithdrawalPending
The loan had been disb
disbursed
sed to the bo
borrower
o e b
by BACS
BACS; your
o statement will
ill reflect
eflect
this.
Withdrawn
The funds have been received by the borrower.
Closed
The loan has been fully repaid.
Collections
CRS are handling the chasing of the borrower’s arrears ( this corresponds to the
late section on your piechart).
piechart)
‘late’
Default
A loan that has fallen more than four months in to arrears and has defaulted.
Arrangement
The borrower has fallen behind on regular repayments but an arrangement has
been made for them to pay a reduced regular amount.
12
My Loan Book: How to...
View Late Repayments
1.
2.
Select ‘Payment Status’ from the
‘Group loans by’ drop-down.
To see individual loans in each of the
statuses, click on the underlined
category in the far left hand column
column.
In this case
case, clicking on ‘Late’
Late will show
which of your borrowers are behind with
their repayments, For further information
on this borrower’s late repayments you
can refer to the ‘Comments’ field.
If you cannot see the ‘Comments’ field it
can be toggled from the ‘Advanced
Options’ button.
Options
13
My Loan Book: How to...
See when Repayments are Due
1.
Select ‘repayment Day’ from the
‘Group loans by’ drop-down.
Please Note: The borrower repayment
date represents the day of the month the
borrower has chosen to have funds
withdrawn from their account. If this falls
on a weekend or bank holiday, the debit
occurs on the next working day.
It does not reflect the date on which you
should expect funds to be paid in to your
account. Payments are allocated to you
at the end of the next working day after
the date of debit.
2
2.
To see individual loans for a given
repayment date, click on the
underlined category in the far left
hand column.