46 Perception of real and quasi-Mexican brands in Germany 47 This section will analyze German perceptions of Mexico, specifically towards Mexican people, products and a country as a whole. Also, the section will cover Germans’ ideas of a “true” Mexican. Hypotheses Papadopoulos (1993) argues in his book that general learning has many sources, for example knowledge about countries could be picked up everywhere, starting from a from geography class in a school to daily newspapers, tv documentaries, movies, cartoons, series, friends, co-workers and through experiences from visits to different countries. Travel experiences affect Country Image information and give an individual more realistic picture of a country. Therefore the first hypotheses states: H1: The image of Mexico will change if an individual visits the country. Because of all press, travel agencies and mass media (newspapers, tv documentaries, tv news, movies, cartoons and series) some countries have a strong presence in people´s minds than other countries. H2: Some countries have a stronger presence than others in people minds. Mexico has a strong presence in German minds. Nowadays Mexico is positioned badly by press on television and in newspapers. The only news that is being delivered in articles, columns and reports are the stories either about drugs, people being killed in Mexico by Mexican cartels and police, or a corruption of Mexican politicians. All of these aspects convey a one-sided view to people about Mexico. To even begin to obtain a genuine concept of what Mexico really is, one must understand it is in reality so multi-faceted. And yet what is presented in the media is so severely disproportionate. Moreover, governments of other countries recommend its citizens not to travel to Mexico unless it is really necessary. The World Audit (2010) positioned Mexico 70th of all the countries that are corrupted. Even though it scored as 48 number 7 after other Latin-American countries, Mexico is considered as one of the most corrupted countries. On the other hand, during a spring break, Mexican beaches are very popular destinations. Mexican cities, like Cancun, Cabo San Lucas, Acapulco, Mazatlan and Puerto Vallarta, are extremely popular for their beaches and nightlife. Movies and cartoons that show Mexico normally depict a northern, deserted part of the country. Cartoons, like Speedy Gonzalez from the Warner Brothers or Lucky Luke by Maurice de Bevere and René Goscinny, exhibit and exaggerate clichés. They show Mexicans as lazy and poor people, living in deserted areas. The cartoon Lucky Luke in the chapter Daisy Town shows a Mexican with a sombrero, who is sleeping the whole chapter. The cartoon of Speedy Gonzalez shows all Mexicans mice with big sombreros and the only things they do is rest. South Park, a cartoon that always makes fun of everything (culture, people, religion, etc.), shows Mexicans sometimes as very poor people or sometimes as people who enjoy parties. Recent American movies show some features about Mexico and Mexicans: • Babel (2006) – Poor people and parties • Man on Fire (2004) – Dangerous and corrupt • Traffic (2000) – Dangerous and corrupt Also some, American TV series show parties and dangerous sides of Mexico, for example The O.C. (2003) Episode 7 “The Escape”. Therefore hypotheses 3 implies: H3a: Germans associate Mexico with words like Sombrero, beach, drugs, corruption, and party. 49 H3b: Germans think that Mexicans are friendly, open minded, lazy, and corrupt people. H3c: Germans think that Mexico consists only of desserts and most likely has poor cities. In Germany the quantity of “Mexican restaurants” or “Mexican bars” influence the presence of Mexico in Germans’ minds, even if the restaurants have pictures of Ché Guevara, they play Salsa Music or they serve Tex-Mex and in the menu they don´t have any Mexican dishes. Also in Germany there are a lot of product brands with Spanish names or with “Mexican package” (foreign branding) like Desperados, Sierra Tequila and Don Enrico Mexicano. Because there is a little existence of Mexican products in Germany and the products are not marketed properly as being “Mexican”, next Hypotheses suggests: H4a: Germans associate Mexico with hedonic products or services, specialty food, like corn, beans, chili and Tequila. H4b: Germans are not familiar with Mexican brands and companies. H4c: Germans like “Mexican food”. H4d: Germans do not know real Mexican food. They confuse it with Tex-Mex food. The studies of Häubl and Elrod (1999) and Phau and Prendergast (2000) based on the COB states that the consumer’s perceptions of quality of products do not change if a brand image is strong and a production of a product is located in a country with a bad image. Without a real brand and using only the names of the countries the next hypotheses is: 50 H5: Germans rating are the same for German branded products made in Germany and German branded products from Mexico. A country has an image on every aspect, for example an image of people, an image of products, an image of food and etc.; with all of these aspects the principal hypotheses follows: H6: The image of Mexico has been diluted because of the foreign branding. Method A survey with different kinds of questions was developed online at Surveymonkey.com, an online-tool that make possible the creation of an online-survey and the results can be analyzed. It was distributed via e-mail and via Facebook to students of a German university in order to obtain Germans’ beliefs regarding Mexico. Also students were allowed to ask more people to answer the survey by sending the link of the survey or inviting people to the Facebook event. The survey was available for students to answer for one month, from December the 13th to January the 13th. Due to many aspects of the image of a country, the survey was separated into different sections. Age, gender and occupation were asked only for demographic information about people who answered the survey. Nationality was asked in order to count only the answers made by people with German nationality. The question about an individual ever being in Mexico was asked to separate the survey into two groups: people who have been in Mexico and people who have not. This question was to prove H1. Thirteen random countries were listed to make write the respondents anything about the countries. With the quantity of answers and no answers the level of presence of the country in people minds can be compared. This question is related to H2. 51 Words, products, brands and companies, which come to a mind when people think of Mexico, were asked to evaluate common and most repeated answers about Mexico by the Germans. Repeated words show what people’s general thoughts are and with what they associate the country. This was asked to obtain the results of H3a, H3c and H4a To support H3b, respondents were provided with some adjectives that better represent their thoughts about Mexicans. The survey asked respondents to compare products with German brands with Mexican origin to the ones that are produced in Germany to support H5. Also, the respondents needed to evaluate their familiarization of Mexican brands and companies, and if they liked Mexican food, and the degree of affinity. These questions were to support H4b and H4c. To obtain the quality country image of Mexico, people were asked to compare Mexico with two other Latin countries, three European countries and one Asian Country, according to the four country dimensions of Roth and Romeo (innovativeness, design, prestige and workmanship). The countries, which were selected, are Brazil, China, Germany, Hungary, Colombia and Spain due to difference they have with Mexico in economic, political and cultural aspects. In the survey people were shown pictures of different kinds of landscapes that are related and unrelated to Mexico, and were asked to rate if they thought it was “Mexican” or not. Also pictures of food, drinks, dishes and brands were shown and people were asked if it was Mexican or not. These questions can support again H3a, H3c, H4a and H4b and it also supports H4d. Four choices as reasons to go to a “Mexican restaurant or bar” were given in order to assess reasons why do Germans go to Mexican Restaurants. All these questions can support H6. The excel version of the survey is attached at the end of the document. 52 Results and analysis All the answers are going to be analyzed in this section. Furthermore, the only answers to the question, whether an individual visited Mexico or not, will be analyzed and compared separately. A total of 136 people with German nationality answered the online survey, 37.5 % were men and 62.5% were women. 89% of the people who answered the survey were students. Of all the people who answered the survey only 12.5% had been to Mexico. The occupations of 11% of the respondents who were not students varied from a student of high school, to technician and consultant. All the answers from the respondents were analyzed Figure 4.1:Occupation of the respondents in percentage Occupation Other 11% Student 89% Source: own creation Most of the respondents (91%) were between the age of 19 and 25 years old. The youngest one was 17 years old and the oldest 65 years old. Only 2% of the respondents were younger than 19 years old and only 7% were older than 25 years old. 53 Figure 4.2: Age of the respondents in percentage Age 24 6% 25 4% Ager>25 7% Age<19 2% 19 11% 20 10% 23 21% 21 17% 22 22% Source: own creation In order to count repeated words, all have been put in 7 different groups with the exception of the words Tequila, Sombrero and Mexico City, because of the quantity of repetitions of these words. The groups of words contain words related to group names. • Beach and sun – Beach, sun, warm weather, sand, Cancun, Acapulco, etc. • Drugs and crime – Drugs, corruption, drug-cartels, insecurity, etc. • Food and drinks – Tacos, Corona, nachos, tortilla, burritos, etc. • Party, friendliness – Party, nice people, happiness, spring break, etc. • Aztecs and Mayan – Aztecs, Tenochtitlan, Mayan, pyramids • USA, Immigration – USA, America, illegal immigration, Mexican-American border, etc. • Other words – Cortes, poncho, Spanish, etc. 54 Figure 4.3: Group of words Groups of words 100 90 93 80 70 75 60 63 50 40 46 30 38 35 20 10 36 30 17 15 0 Source: own creation H3a was supported. Germans strongly associate Mexico with words like Sombrero, beach, drugs, corruption and party. Words related to a beach and the sun were the most recalled words followed by drugs and crime. The respondents associated the country a lot with food, even if the food is not really Mexican. The most popular answers from the Germans that haven’t been to Mexico perceive Mexicans as friendly (76.3%) open-minded (55.9%) happy (52.7) and corrupt (50.5). None of the people said that Mexicans were shy. Only 1% responded Mexicans to be responsible, cheap and close-minded. 55 Figure 4.4: How are Mexicans? How do you think Mexicans are? Friendly Open-minded Happy Corrupt Modest Hardworkers Lazy Calm Careless Well-behaved All other reponses 76.30% 55.90% 52.70% 50.50% 28% 20.40% 17.20% 17.20% 10.80% 5.40% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Source: own creation Also, those respondents who were in Mexico thought that Mexicans are friendly, open minded, happy and corrupt. The adjective lazy was chosen for the half of the respondents who were in Mexico. Also trustable (14.30%) and haughty (7.10%) were highly rated than careless and calm, which does not appear in the following graphic. Figure 4.5: How are Mexicans? - Germans that were in Mexico How do you think Mexicans are Friendly Open-minded Happy Corrupt Lazy Well-behaved Modest Hardworkers Trustable Haughty All other reponses 100.00% 78.60% 64.30% 64.30% 50.00% 29% 21.40% 21.40% 14.30% 7.10% 2% 0% Source: own creation 20% 40% 60% 80% 100% 120% 56 H3b was supported. Most of the Germans think that Mexicans are friendly, open minded and corrupt. They also think that they are happy. The adjective lazy got more responses from those who were in Mexico than from those who were not. Some of the respondents who were in Mexico thought that Mexicans are trustable and those who were not think they are careless. The presence of countries in people’s minds depends on the knowledge and relation people have with countries. Moreover, respondents wrote more words about some countries than others. Argentina, Brazil, England, India and Spain were the countries with more answers. Ecuador, Guatemala, Hungary, Ukraine and Venezuela were the countries with fewer answers. Figure 4.6: Presence of countries in people minds Presence of countries in people minds Ukraine Rusia Spain Portugal Peru Panama Guatemala Korea India Hungary Venezuela England Ecuador Colombia Chile Cuba Brazil Argentina 0.00% Source: own creation 36.20% 86.20% 87.90% 69.00% 55.20% 46.60% 29.30% 62.10% 93.10% 46.60% 48.30% 91.40% 44.80% 67.20% 63.80% 87.90% 98.30% 91.40% 20.00% 40.00% 60.00% 80.00% 100.00% 57 H2 was not supported. Indeed, some countries have a stronger presence in German minds, but the questions in the survey could not determine whether Mexico has a strong presence, because Mexico was not an option. Countries with a strong presence are Brazil, England and India, and countries with a very weak presence are Ecuador, Guatemala and Ukraine. Corn related products were the most popular Mexican products. Germans mentioned not only corn, but they also mentioned tacos, tortillas, nachos, etc. Tequila was the second most popular Mexican product. The brand Sierra Tequila was mentioned 2 times. Food products like coffee, oranges, bananas and meat were mentioned, however, were less repeated than dishes like burritos, chili con carne and fajitas. Tourism and souvenirs, like sombrero, were the fourth popular answer followed by drugs. For beer Germans referred to Corona beer and in one case to Desperados beer. Figure 4.7: Mexican products Mexican products 80 70 60 50 40 30 20 10 0 73 62 54 20 14 13 11 9 6 11 Source: own creation H4a was supported. With the exception to cars from VW, all the products that Germans associate with Mexico are hedonic. Only 15.1% percentage of Germans who were not in Mexico answered that they know about Mexican brands and companies. From those who knew, Corona and Desperados 58 were the most common answers followed by Jose Cuervo. The only Mexican company by the respondents that was repeated was CEMEX. Figure 4.8: Mexican brands Mexican brands 7 6 5 6 6 4 3 3 2 1 1 1 1 Sierra Tequila Sol Taco Bell 0 Corona Desperados Jose Cuervo Source: own creation Figure 4.9: Mexican companies Mexican companies 3 2 1 0 Source: own creation 59 H4b was supported. Germans are not familiar with Mexican brands and companies. The 3 Mexican brands Germans have mentioned were only alcoholic drinks that were Corona, Sol, and Jose Cuervo. Taco Bell is an American franchise and Sierra Tequila is a German brand. Desperados, a French beer, was repeated the same amount of times as Corona. The Germans that were in Mexico answered the survey with more knowledge of Mexican brands. Beer brands like, Corona (repeated 4 times) Pacifico, Dos Equis, and Estrella were mentioned. They also mentioned companies like Bimbo, Telmex, Telcel, Pemex, Grupo Modelo and Cerveceria Moctezuma, where the brand Bimbo was repeated 3 times. Figure 4.10: Mexican brands - Germans that were in Mexico Mexican brands 5 4 3 2 1 0 4 2 1 1 1 3 1 1 1 1 1 1 1 Source: own creation Figure 4.11: Mexican companies - Germans that were in Mexico Mexican companies 3 2 1 1 2 0 Source: own creation 2 2 1 1 1 2 60 Most of all the products and companies mentioned were food-related products (hedonic products) Only 55% agreed that German brand products, which are produced in Mexico, are as good as the ones produced in Germany. From the Germans that were in Mexico, 77% agreed that the German brands produced in Mexico are as good as those produced in Germany. Figure 4.12: Quality of German products from Mexico Have the German branded products produced in Mexico the same quality as those produced in German? Germans that were not in Mexico No 45% Germans that were in Mexico No 23% Yes 55% Yes 77% Source: own creation H5 was not supported. More than half of the Germans think that German branded products from Mexico are as good as those from Germany. Respondents who were in Mexico did not agree with the question and favored Mexican manufactured products. According to the four dimensions of Country Image of Roth and Romeo (1993), the best-rated country in the survey in every aspect was Germany and the worst was Colombia. Mexico was rated 5th in innovativeness and placed out of 7 with a rating average of 2.84/5. In design and prestige Mexico took a 4th place with a rating average of 2.14/5 and 1.5/5 respectively. 61 Figure 4.13: Country dimensions of country image Country dimensions of country image 5 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 Brazil China Innovativeness 2.97 2.88 Germany Hungary Colombia Mexico 4.67 2.54 2.25 2.84 Spain 3.25 Design 2.58 1.53 3.76 1.26 1.04 2.14 3.36 Prestige 1.78 0.7 4.58 1.16 0.16 1.5 2.96 Workmanship 1.92 2.95 4.37 1.89 1 1.66 2.13 Source: own creation The respondents that were in Mexico rated Mexico higher. In all the dimensions it scored a 4th place. In innovativeness Mexico got the same points as Brazil (3.00/5.00); in design 2.69/5.00; in prestige 2.69/5.00; and in workmanship (2.65/5.00). Figure 4.14: Country dimensions of country image - Germans that were in Mexico Country dimensions of country image 5 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 Innovativeness Brazil China 3 3.23 Germany Hungary Colombia 4.69 Mexico Spain 2.25 2.18 3 3.38 Design 2.5 3.46 4.38 1.17 1.33 2.69 3.77 Prestige 2.92 2.54 4.69 2.25 2.08 2.69 3.62 Workmanship 2.77 3.69 4.00 2.92 2.31 2.85 2.62 Source: own creation 62 Even though the pictures of nature landscapes were from Mexico, with an exception of the Egyptian Pyramid, some of the respondents, who have not been in Mexico, rated pictures as “non-Mexican.” A picture of Sonoran desert with a cactus was rated the highest as “Mexican,” with a rating average of 1.66, being total Mexican 2 and not Mexican -2. The landscape of the dessert with dunes, that was also Sonoran desert, was not rated as Mexican with -0.62 in average. Germans recognized the Egyptian pyramid and most of them recognized a Mayan pyramid, however some did not know that there are pyramids in Mexico. The volcano Pico de Orizaba, the highest peek of Mexico, covered the 365 days of the year with snow and surrounded by more mountains, was not seen as a Mexican landscape for the Germans (-0.75). The landscape of the Sierra Madre Occidental had a rating average of 0.22, the landscape was not perceived as very Mexican for the most of the respondents. In German minds Cabo San Lucas (-0.17) did not look as a Mexican beach, but Playa del Carmen (0.74) did. Figure 4.15: Mexican landscapes Mexican landscapes 2 1.66 Tamul Waterfall 1.5 1 0.5 0.25 Playa del Carmen 0.78 0.74 Cabo San Lucas 0.22 Sierra Madre Occidental 0 -0.5 Pico de Orizaba Maya Pyramid -0.17 -1 -0.75 -0.62 Sonoran dunes -1.5 -2 Egyptian Pyramid Sonoran desert -1.75 Source: own creation All of the Germans that were in Mexico recognized the Maya pyramid of Chichén Itza. Cabo San Lucas was rated as Mexican with 0.69. The Pico de Orizaba was rated as not Mexican with -0.23. Sonoran desert was rated Mexican but Sonoran dunes were not. 63 Figure 4.16: Mexican landscapes - German that were in Mexico Mexican landscapes 2.50 2.00 2.00 Tamul Waterfall 1.62 1.38 1.50 1.00 0.77 0.69 Playa del Carmen Cabo San Lucas 0.54 Sierra Madre Occidental 0.50 Pico de Orizaba 0.00 -0.50 Maya Pyramid -0.23 Egyptian Pyramid -1.00 -0.85 -1.50 -2.00 -1.69 Sonoran dunes Sonoran desert Source: own creation Some of the pictures of the cities showed in the survey were typical Mexican and only one of them was not. The skyscrapers of Torre Mayor and Reforma (-0.25) were not seen as Mexican. A picture of Mexico City with high and small buildings was rated as Mexican (0.61). Also the city of Taxco (0.36), a picture of colorful houses (0.64) and a picture of a poor city (0.51) with houses with an orange brick façade were rated as Mexican. A picture of a village showing extreme poverty was lowly rated as not Mexican (0.17). The Old Wild West town picture had a rating average of -0.01, some of the Germans perceived this town as Mexican and some of them not. Figure 4.17: Mexican cities Mexican cities 2.00 1.00 Torre Mayor and Reforma 0.61 0.36 0.64 0.51 0.00 -1.00 Mexico City Wild West town Taxco -0.25 -0.01 -2.00 Source: own creation -0.17 Poor village Colourful Mexican houses Poor city 64 The Germans that were in Mexico rated all the pictures as Mexicans with the exception of the picture of the Wild West town. Figure 4.18: Mexican cities - Germans that were in Mexico Mexican cities 1.31 1.40 1.23 1.20 Torre Mayor and Reforma 1.00 0.60 Mexico City 0.69 0.80 0.46 Wild West town 0.46 0.40 Taxco 0.23 0.20 Poor village Colourful Mexican houses 0.00 Poor city -0.20 -0.40 -0.31 Source: own creation H3c was partially supported. Most of he Germans that have not been in Mexico thought, that Mexico is deserted, and did not relate the country to any other landscapes. They also could not think on Mexican cities variations, whereas respondents who were in Mexico were able to define with more accuracy cities of Mexico and its landscapes with more accuracy. The Sombrero (1.78) and the Mexican backing a cactus (1.75) were rated the highest by the Germans who were not in Mexico. Also a donkey received a high rating as Mexican (1.17). The Mariachi was rated low as Mexican with 0.44, however the Aztec Eagle Knight (-0.04) was not rated as Mexican and people in Peruvian typical costumes (0.27) and Poncho of Alpaca (0.10) were rated as Mexican. The pictures of Che Guevara and neither the Salsa dance nor the Tango dance were rated as Mexican. The VW new Beetle was not rated as Mexican with high -1.30. 65 Figure 4.19: What is Mexican? is Mexican? 2.00 1.78 1.75 Mexican backing a cactus 1.50 Sevillana 1.17 Aztec Eagle knight 1.00 Mariachi Peruvian costume 0.44 0.27 0.50 0.10 Salsa dance 0.00 Tango dance -0.04 -0.50 Che Guevara VW new Bettle -0.30 -0.32 Donkey -0.68 -0.88 -1.00 Poncho of Alpaca Sombrero -1.30 -1.50 Source: own creation Figure 4.20: What is Mexican? - Germans that were in Mexico Is Mexican? 2.00 1.50 1.77 1.69 Mexican backing a cactus Sevillana 1.15 1.15 0.92 1.00 Mariachi 0.46 0.50 Peruvian costume 0.23 Che Guevara 0.00 -0.50 Aztec Eagle knight Salsa dance -0.38 -0.69 -1.00 -1.54 Source: own creation VW new Bettle Donkey -1.15 -1.50 -2.00 Tango dance -0.31 Poncho of Alpaca Sombrero 66 The respondents, that were in Mexico, answered correctly to all of the questions on what is believed to be Mexican with an exception of the picture with the Peruvians (0.23). The Aztec Eagle knight had a rating of average 1.15 and the VW new Beetle had 0.46 points. Counting the total number of the respondents, the survey demonstrates that in general Germans like Mexican food, where most of them like Mexican food a lot. The restaurants that the respondents mentioned were the ones that served Tex-Mex dishes. Therefore H4c was supported. Figure 4.21: Germans like Mexican food Mexican food 1% 4% 5% 20% Don´t like the food at all Like the food a little Like the food Like the food a lot Favorite Food 70% Source: own creation Nevertheless, the main reason why Germans go to Mexican restaurants is due to Mexican food, the second being cocktails. Also, music and atmosphere were a strong reason to go to Mexican restaurants. 67 Figure 4.22: Reasons to go to a Mexican restaurant Reasons to go to a Mexican Restaurant 100% 90% 80% Atmosphere 70% 60% Music 50% Cocktails, drinks, Happy Hour 40% 30% Food 20% 10% 0% 1 2 3 4 Source: own creation Showing some pictures of products, the question followed was, why it is believed to be “Mexican”. The following answers were provided: 1. “Because the product contains beans and corn” 2. “Because corn and beans are related to Mexico” 3. “Because it is a Marketing strategy” 4. “Because the word Mexico make the product exotic” 5. “Because it is spicy” All the food and dishes, including the Tex-Mex food and dishes, in the survey were considered as Mexican with an exception of a New Yorker dish with an English name “Chicken wings”. Half of the respondents answered that Margarita and Brazilian cocktails, along with Caipirihna, were Mexicans. 68 Figure 4.23: What is Mexican food? What is Mexican food? 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Not mexican Mexican food Source: own creation The Germans that have not been in Mexico, from the 3 pictures of Tacos, 27% answered that the Tex-Mex Taco Shell is a Mexican Taco. Figure 4.24: Tacos How are the Mexican tacos? Mexican opened Tacos 24% 49% 27% Source: own creation Tex-Mex Taco Shells Mexican rolled tacos 69 Only 5% of the respondents who were in Mexico selected the Taco Shell as Mexican. Figure 4.25: Tacos - Germans that were in Mexico How are the Mexican tacos? 28% Mexican opened Tacos Taco Shells Mexican rolled tacos 5% 67% Source: own creation H4d was supported. Germans do not know how the real Mexican food looks like. The majority confused it with Tex-Mex food. Also H1 was supported, the image of Mexico changes if the person visits the country. From all of the Mexican brands Jose Cuervo (86.2%) and La Costeña (79.3%) were the brands with higher number of positive answers (Yes). Also Corona (58.6%) and La Sierra (62.1%) had positive answers, but they also had a big quantity of negative responses. From the non-Mexican brands Sierra Tequila (59.8%) was considerate as a Mexican brand. The Majority of the respondents consider Desperados and Old El Paso as a nonMexican with 54% and 51.7% of negative answers. 70 Figure 4.26: Mexican brands Mexican brands? 100% 90% 80% 70% 60% 50% 40% 30% No Yes 20% 10% 0% Source: own creation H4b was supported that Germans are not familiar with Mexican brands. The Mexican brands were confused with foreign produced brands and therefore H6 was partially supported. Products showing features of Mexico or products that are associated with Mexico make consumers to believe that a product is Mexican.
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