CERTIFICATION NOTES
No. 1.3
QUALITY SYSTEM CERTIFICATION
DECEMBER 1996
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DETNORSKE VERITAS
V eritasveien I, N-1322 H0vik, Norway Tel.: +47 67 57 99 00 Fax : +47 67 57 99 11
FOREWORD
DET NORSKE YERITAS (DNV) is an autonomous and independent Foundation with the object of safeguarding life, property and
the environment at sea and ashore.
DE'T' NORSKE VERITAS AS (DNV AS), a fully owned subsidiary Society of the Foundation, undertakes classification and certification and ensures the quality of ships, mobile offshore units, fixed offshore structures, facilities and systems, and carries out
research in connection with these functions. The Society operates a world-wide network of survey stations and is authorised by
more than 120 national administrations to carry out surveys and, in most cases, issue certificates on their behalf.
Certification Notes
Certification Notes are publications which contain principles, acceptance criteria and practical infonnation related to the Society's consideration of objects, personnel, organisations, services and operations, in connection with issuance of certificates or
declarations, which are not necessarily related to classification.
An updated list of Certification Notes is available on request. The list is also given in the latest edition of the lntroductionbooklets to the "Rules for Classification of Ships", the "Rules for Classification of Mobile Offshore Units" and the "Rules for
Classification of High Speed and Light CTaft".
In "Rules for Classification of Fixed Offshore installations", only those Certification Notes which are relevant for this type of
strucrure have been listed.
@
Det Norske Yeritas AS 1996
Data processed and typeset by Division for Technology and Products, Det Norske Veritas AS
Printed in Norway by Det Norske Yeritas AS
97-01-06 15 :09 - CEROI03.DOC
1.96.2000
It is agreed that save as provided below Det Norske Veritas, il.S subsidiaries, bodies, officers, directorshenwloyees and agents shall have no liabilitv for any
loss, damage or expense allegedly caused directly or indirectly by their mistake or negligence, brcac of warranty, or uny other act, omission or· error by
them, including gross negligence or wilful misconduct by any such person with the exception of gross negligence or wilful misconduct by the governing
bodies or senior executive officers of Oct Norske Veritas. ThlS applies regardless of whether the loss, damage or expense has aaected an)lone with whom
Oct Norske Ventas has a contract or a thirdJ>arty who has acted or ri:lied on decisions made or infonnation given by or on behalf of Det Norske Ventas. "
However, if any person uses the services of Del Norske Veritas or its subsidiaries or relies on any decision made or infonnation given by or on behalf of
them and in consequence suffers a loss, damage or expense 11roved to be due to their negligence, omission or default, then Oct Norske Veritas will i>aY by
way of compensation to such person a sum representing liis 11roved loss • Jn the event Oct Norske Verita~ or its subsidiaries may be field liable in
accordance with the sections above, the amount of compeosauon shall under no circumstances exceed the amount of the fee, if any, charged for that
panicular service. decision, advice or infonnation . • Under no circumstances whatsoever shall the individual or individuals who have personally caused the
loss, damage or expense be held liable. • In the event that any provision in this section shall be invalid under the law of any jurisdiction, the v:ilidity of the
remaining provisions shall not in any way be affected.
CONTENTS
t. Det Norske Veritas 1 Certification Services .................... 4
1.1 Introduction ..................................................................... 4
1.2 Det Norske Veritas' Certification Services ..................... 4
2. The principles of Quality System Certification ............. 5
2.1 Definition of service ........................................................ 5
2 .2 Objective and policy ........................................................ 5
2.3 Scope of service ............................................................... 5
3. How to obtain Quality System Certification ................. 5
3.1 Application for Quality System Certification .................. 5
3 .2 Quotation ......................................................................... 6
3 .3 Request for Certification ................................................. 6
3.4 Order Confirmation ......................................................... 6
4. Elements of Quality System Certification ..................... 6
4.1 Assessment of quality system documentation ................. 6
4.2 Initial visit to the applicant ...................................... ........ 6
4.3 Initial quality system audit .............................................. 6
4.4 Periodical quality system audits ...................................... 6
4.5 Non-conformities .............................................................?
5. Quality System Certificate ..............................................7
5.1 Certificate.........................................................................?
5.2 Validity period of certificate ............................................ 7
5.3 Retention of certificate in the validity period ..................7
5.4 Renewal of certificate ...................................................... 7
6. Appendix A: Regulations for the Certification Services8
6.1 Customer's obligations .................................................... $
6.2 Det Norske Veritas' obligations .......................................8
6.3 Publications ................................. ... ........................ ........ .. 8
6.4 Use ofDetNorske Veritas' logo and accreditation/
notification marks .................................................................. 8
6.5 Suspension, withdrawal and cancellation of certificate ... 8
6.6 Appeal ..............................................................................9
6.7 Fees ................................... ...... ................................ ......... 9
7. Appendix B :Quality System Certificate (Sample) ...... 10
DETNORSKE VERITAS
Certification Notes- No. 1.3
Det Norske Veritas Certification Senrices
December 1996
4
1. Det Norske Veritas' Certification
Services
Certification is a procedure by which a third party gives
\Hitten assurance that a product, process, service or person
confonns to specified requirements.
1.1 Introduction
Certification has since the foundation of Det Norske Veritas
in 1864, been an integral part of ship Classification and has
in more recent years also been perfonned within most
branches of industry.
Managers, designers, owners and operators of ships, mobile
oil rigs, fixed offshore installations and industrial plants,
including suppliers of materials, components and services,
are faced with growing demand for proof that products, systems, work pi:ocesses and personnel qualifications are in con·
formity with specified requirements.
Certification is a service which can be used to provide the
necessary documentation and proof of confonnity.
1.2 Det Norske Veritas' Certification Services
In order to meet the need for documentation of confonnity
with rules, regulations, standards, etc., Det Norske Veritas
can offer the following Certification Services.
Certification of Certification of Certification of Certification of
Systems
Processes
Personnel
Products
Assessment of Conformity of Design
•
Quality
•
Case by Case Design Approval
•
Safety
•
Type Approval/
Type Examination
•
Environment
•
Software
•
Maintenance
Assessment of Conformity of Manufactured Products
•
•
Approval of Manufacturer
•
Approval of Service
Supplier
•
Personnel Qualifications
Inspection/ Testing
Manufacturing
Survey
Fig. 1. Det Norske Veritas' Certification Services
This publication deals with the Quality System
Certification Service.
Tenninology and definitions fonned by internationally
recognised standards, such as ISO/ IEC Guides for third
party certification, and European Standards developed in
connection with the establishment of the European Union are
used as basis for the certification system applied by Det
Norske Veritas.
Det Norske Veritas has for about 20 years been using the
manufacturers quality systems as basis for assessment of
their products confonnity with the Rules for Classification.
Manufacturers who are producing products to be used in the
maritime and process industry and which are to comply with
the Rules for Classification or other sets of Rules stipulated
by Det Norske Veritas, will therefore have advantages in
having their Quality System Certified by Det Norske Veritas.
DET NORSKE VERITAS
Certification Notes- No. 1.3
Det Norske Veritas Certification Services
December 1996
5
If the manufacturer has a valid Quality System Certificate
the Product Certification process will be simpler and there
will be less disturbance in the production process due to less
inspection and testing in the presence of an independent
Surveyor. The Quality System will however be audited at
regular intervals.
The Quality System Certificates issued under the scheme
described in this Certification Note are not part of a national
accreditation scheme and are purely the responsibility of Det
Norske Veritas.
In many countries national accreditation schemes for Quality
System Certification are established. Quality System Certification according to a national accreditation scheme is considered equivalent to certification according to this Certification Note.
2. The principles of Quality System
Certification
•
•
The audit team is to have at least one member who is
competent within the product spectre or service area covered by the audit.
Provide efficient co-ordination and up-dating of Lead
Auditors and the Quality System Certification Scheme.
2.3 Scope of service
2.3.1
The scope of the service is to assess that the quality system
of the applicant or the certificate holder, is in confonnity
with a specific standard.
2.3.2
The Quality System Certification can be used by all organisations who are carrying out development, design, manufacturing, installation, sales and service or combinations of
these activities.
The Quality System Certification can be a part element in a
Product Certification process or a self-contained and independent service.
2.1 Definition of service
2.3.3
2.1.1
Quality System Certification is a procedure by which a thirdparty, in this case Det Norske Veritas, gives written assurance that a quality system confonns to specific requirements.
2.2 Objective and policy
2.l.1
The objective of the Quality System Certification is to assess
and certify that a quality system is documented, implemented
and maintained in confonnity with a specific standard.
2.2.2
The standard applied is nonnally the ISO 9000 series (EN
29000 series), but may be any national or international
Quality System Stand.a rd valid at the time of certification.
2.2.3
To achieve the above objective, the policy of Det Norske
Veritas is to operate the service according to the following
principles:
•
•
Availability world wide.
Use of up-to-date methods and recognised rules, standards and codes.
• Use of experienced, professional specialists working in
teams, headed by certified Lead Auditors.
Although English is the official language of Det Norske
Veritas, the audit team can usually be composed to handle
the local language in many countries.
The Quality System Certification process consists of the
following main elements :
Assessment of quality system documentation to verify
that the documented quality system conforms to the
specified standard.
• Initial visit to the applicant to obtain a clear picture of
the complexity of the applicant's operation and to es tab·
lish that the documented management system has been
reasonably implemented prior to the initial audit. It shall
also ensure that the applicant is given sufficient infonna·
tion to fully understand the certification process.
• Initial quality system audit at the premises of the applicant to assess and verify that the implementation conforms to the specified standard and the system described.
• Periodical quality system audits of the certificate holder
to assess and verify that the conditions for retention of
the certificate are maintained.
Each of these elements is described in detail in item 4 in this
Certification Note.
•
3. How to obtain Quality System
Certification
3.1 Application for Quality System Certification
The application for Quality System Certification may be
directed to any office of Det Norske Veritas.
Should a certification under a national accreditation scheme
be requested this is to be stated in the application.
DET NORSKE VERITAS
Certification Notes- No. l.3
Det Norske Veritas Certification Services
December 1996
6
3.2 Quotation
4.3 Initial quality system audit
Based on the infonnation received Det Norske Veritas will
give a quotation for the Quality System Certification which
will contain at least the following :
4.3.1
•
•
•
•
•
Scope of work for the quality system certification service
Description of documents to be issued by Det Norske
Veritas
Conditions for retention and renewal of the certificate
Proposed work schedule
Price and conditions of payment
•
The scope is to assess and verify that the implementation at
the applicant conforms to the Quality Standard used and the
system as described.
4.3.2
Non-conformities will be discussed with representatives of
the applicant in a post-audit meeting, and the audit will be
confumed in writing.
3.3 Request for Certification
4.3.3
The request for certification to be submitted to Det Norske
Veritas office. The applicant should normally direct the re·
quest to the office responsible for arranging the Initial Visit
to the applicant.
The applicant shall take corrective actions on non-confonnities reported within the agreed time limit.. The certificate
will be issued when corrective actions on identified non-confonnities have been taken and non-confonnities are closed.
3.4 Order Confirmation
Upon receipt of the request for certification, Det Norske
Veritas will forward to the applicant an order confirmation of
which a copy is to be returned to Det Norske Veritas in
signed order.
4. Elements of Quality System Certification
4.1 Assessment of quality system documentation
4.1.1
The scope is to assess and verify that the quality system
documentation conforms to the requirements of the appli·
cable standard.
4.2 Initial visit to the applicant
4.2.1
The scope is to obtain sufficient infonnation about the applicant to enable sensible initial audit planning and programming, and to establish that the system is implemented so that
a certification audit can be carried out.
The intentions of the initial visit is to discuss and plan the
certification process in co-operation with the applicant. The
meeting with the applicant will normally have the following
agenda:
•
•
•
•
Presentation ofDet Norske Veritas
Review of the certification process and the standard to be
used for the certification
Presentation of the applicant's business and facilities as
basis for Det Norske Veritas' quotation
Exchange of data which will be needed for the quotation
and the certification process
4.4 Periodical quality system audits
4.4.1
Periodical quality system audits are nonnally to be performed at least every 6th month at the certificate holder's
premises to ensure that the certified system is being maintained to the specified standard. The audit will be performed
according to the periodical audit requirements stated in the
Appendix to the Quality System Certificate issued.
All elements in the Quality Standard are to be covered at
least once during the 3 years period of validity of the Quality
System Certificate. For small companies having less than 10
employees the frequency of the periodical audits may be
reduced to once a year provided all elements are covered in a
three year period.
If the quality standard ISO 9001 is used the following policy
and control elements will be covered at every periodical
audit:
•
•
•
•
•
Management responsibility, element 4.1 in ISO 900 I.
Quality system, element 4.2 in ISO 9001
Training, element 4 .18 in ISO 900 l
Document and data control, element 4.5 in ISO 9001
Corrective and preventive action, element 4.14 in ISO
9001
• Internal quality audits, element 4. l 7 in ISO 900 l
The periodical audit report will constitute the basis for the
certificate holder's retention of the certificate.
4.4.2
The main elements of the periodical quality audit are:
•
•
Review of conclusions from management quality meetings
Review of frequency, scope and extent of internal quality
audits and corrective actions taken on findings
DET NORSKE VERfT AS
Certification Notes- No. 1.3
Det Norske Veritas Certification Servkes
Decem her 1996
7
•
•
Audit of the quality system
Review that the work processes are carried out under
controlled conditions
• Review of the failure statistics, test reports and verification reports on products or services covered by the certification.
• Verify that documented corrective and preventive actions
are carried out
• Verify that the use of the Certificate Logo is applied according to the requirements
• Ensure that the quality system documentation situated
both at certificate holder and at Det Norske Veritas is updated
5. Quality System Certificate
5.1 Certificate
5.1.1
A Quality System Certificate will be issued by Det Norske
Veritas when the quality system has been found to meet all
specified requirements, i.e. when the quality system documentation and the quaJity system implementation is audited
and found to be acceptable and the non-conformities are
closed in a satisfactory way.
5.2 Validity period of certificate
5.2.1
4.5 Non-conformities
The validity period of a Quality System Certificate is 3
years.
4.5.1 Scope
Where non-conformities are identified during an initial audit,
follow-up audit, periodical audit or rectification audit they
will be described and registered on a non-confonnity note.
4.5.2 Categorisation of a nonconformity
The categorisation of a non-conformity is as follows :
Category 1:
•
A category 1 non-confonnity is one which raises signifi·
cant doubts as to whether the product or service supplied
will meet agreed requirements.
• The total absence of the documentation and/ or implementation of a required system element.
Alternatively a group of category 2 non-confonnities
within a single element of the audit standard indicating
inadequate implementation of the quality system relevant
to this element.
• A minor (category 2) non-conformity that is persistent
will be treated as a major (category 1) non·conformity.
Category 2:
•
5.3 Retention of certificate in the validity period
5.3.1
Periodical quality system audits will be perfonned at the
premises of the certificate holder according to requirements
stated in the Appendix to the Quality System Certificate. The
audit shall ensure that the certified system is being maintained to the specified standard.
5.3.2
Det Norske Veritas will in co-operation with the certificate
holder, agree on a suitable time for the periodical audit. The
retention audits are as a minimum to be performed once a
year.
5.3.3
In case of non-confonnities, the certificate holder shall
within one month from transmittal of the result of the audit
respond to the non-conformities reported.
5.3.4
An isolated lapse of either discipline or control during the
implementation of system/ procedural requirements.
Observations:
An observation is a finding which may not significantly affect the quality of the product or service at this time, but is
judged by the auditor to be a potential problem. It may not
relate directly to one clause in the standard but still affect the
quality of the service or product.
Implementation of corrective actions shall be carried out
within a time agreed between Det Norske Veritas and·the
certificate holder.
5.3.5
Det Norske Veritas Lead Auditor will report continued
validity for the Quality System Certificate provided the
findings are not likely to have serious consequences.
5.4 Reoewal of certificate
5.4.l
The certificate holder has to apply for renewal of the certificate at least three months prior to date of expire.
DETNORSKE VERITAS
Certification Notes- No. 1.3
Det Norske Veritas Certiflcat(on Services
December 1996
8
5.4.2
Upon receipt of the request for renewal, Det Norske Veritas
will perfonn a Quality System document review and a renewal audit according to requirements stated in the Appendix to the Quality System Certificate.
The certificate holders shall not claim product properties or
functions in their publications that can mislead purchasers to
believe that performance or characteristics of the product or
its use are covered by the certificate when in fact they are
not.
6.3.2 Publications by Det Norske Veritas
5.4.3
The audit report will constitute the basis for the renewal and
the issuance of a new certificate.
Det Norske Veritas will keep a Register containing all holders
of:
•
Quality System Certificates granted according to Certification Note No. 1.3.
This Register is available on request.
6. Appendix A: Regulations for the
Certification Services
6.4 Use of Det Norske Veritas' logo and
accreditation/ notification marks
6.1 Customer's obligations
The applicant or certificate holder agrees that :
•
•
•
Det Norske Veritas will have unobstructed access without
prior notification to the facilities covered by the Certification during the nonnal working hours. Assistance and
qualified staff necessary for performance of audits are to
be provided.
Det Norske Veritas is to be informed about any modifications of the quality system which may affect the characteristics of the products or services.
Det Norske Veritas detennines whether the changes require further investigations to maintain the validity of the
Certificate.
Manufacturing and service data statistics are to be kept
by the manufacturer and made available to Det Norske
Veritas on request.
6.2 Det Norske Veritas' obligations
•
•
When one of Det Norske Veritas' accredited or notified
organisation units has carried out the conformity assessment,
the use of the accreditation/notification mark shall be in accordance with the appropriate regulations of the accreditation
body.
6.5 Suspension, withdrawal and cancellation of
certificate
6.S.I Suspension of certificate
The Quality System Certificate may be suspended for a limited period of time for the following reasons:
If a non·confonnity with the requirements is found but is
of such a nature that immediate withdrawal is not found
necessary.
• If a minor non-confonnity with the requirements is found
and corrective
• actions are not taken within the time agreed between the
certificate holder and Det Norske Veritas.
• In case of improper use of the documents or the product
marking is identified and not rectified by suitable retractions and appropriate remedial measures by the certificate
holder.
• The certificate holder himself may wish to suspend the
certificate for a limited period of time.
A suspension will.be formally confirmed by Det Norske
Veritas in writing.
•
Det Norske Veritas will:
•
•
Det Norske Veritas regulates the use of its logo. The logo is
not to be used by other panies without Det Norske Veritas'
prior agreement.
Act according to Conditions of Engagement.
Cany out a continuous surveillance to assist the customer
in complying with the quality requirements.
Be responsible for ensuring confidentiality of the information obtained in the course of its certification activities
at all levels of organisation, including committees.
Establish an appeal function and procedures which will
be used to settle disputes.
6.3 Publications
6.3.1 Publications by certificate holder
The certificate holder has the right to publish that he is the
holder of a:
• Quality System Certificate issued by Det Norske Veritas.
If the certificate holder wishes to publish only part of a test
report or other document related to a Certificate issued by
Det Norske Veritas, he shall have a written agreement from
Det Norslre Veritas prior to publishing such information.
Det Norske Veritas shall specify conditions and requirements
for the abolishment of the suspension.
6.5.Z Withdrawal and cancellation of certificate
A certificate may be withdrawn or cancelled if:
DET NORSKE VERITAS
Certification Notes- No. 1.3
Det Norske Veritas Certification Services
December 1996
•
•
•
•
•
•
•
9
Audits reveal non-conformities of a serious nature which
are not corrected within a period of time agreed with Det
Norske Veritas.
Certificate holder fails to comply with due settlements of
his financial obligations.
Inadequate measures are taken by the certificate holder in
the case of suspension of a certificate.
There has been any other serious contravention to the
requirements of the Certification Services or the procedures ofDet Norske Veritas.
The certificate holder does not wish to prolong the validity of the certificate.
The regulations, codes, rules, standards, specifications,
etc. which are the basis for the certification, are amended
and the certificate holder either will not or cannot ensure
conformity with the new requirements.
The certificate holder himself may wish to withdraw the
certificate.
A withdrawal I cancellation will be formally confirmed by
Det Norske Veritas in writing. Det Norske Veritas shall
specify conditions and requirements for the abolishment of
the withdrawaU cancellation.
6.6 Appeal
In cases of dispute, the customer has the right to appeal deci-
sions taken by Det Norske Veritas to a board not directly
connected to the same organisational unit who has carried out
the commission.
6.7 Fees
Upon receipt of application for Quality System Certification,
Det Norske Veritas will infonn the applicant of the fee to be
charged. Agreement on fee and terms of payment is to be
reached between Det Norske Veritas and the applicant before
work can be started.
Upon cancellation or interruption of contracted assignments,
Det Norske Veritas shall be entitled to remuneration for the
part of the work carried out.
DET NORSKE VERJTAS
Certification Notes- No. 1.3
Det Norske Veritas Certification Services
December 1996
10
7. Appendix B :Quality System Certificate
(Sample)
fl
1111
DET N ORSKE VERITAS
QUALITY SYSTEM CERTIFICATE
CERTIFICATE NO. Q-13015
The certificate consists of2 pages
This is to certify that the
QUALITY SYSTEM
of
DUNAFERR Ferrocontroll Co. Ltd.
at
H-2400 DUNAUJVAROS, HUNGARY
has been found to conform to the Quality System Standard(s)
EN ISO 9001ED.1994
This Certificate is valid for the following product or service ranges
Design implementation, installation, calibration, maintenance and service of
measuring and process control equipments and systems
Place and date
This Certificate is valid until
Station DNV Vienna, 22. September 1995
for Det Norske Veritas AS
31. December 1998
H.- H. Rancke
J. Zrupk6
Lead Auditor
Management Representative
Luk of flllfllmant of conditions as aet out In page 2 rvndur tl'lls Celtlftcata Invalid.
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OETNORSKE VERITAS
Fonn No.: 20.90a
AS, VERJTASVEIEN 1, N-1322 H0VIK. NORWAY, TEL. INT: ""47 tn 57 99 00, TELEFAX: •~7 87 57 99 11
Page 1 of 2
Issue: March 96
DET NORSKE VERITAS
11
Certification Notes- No. 1.3
Det No..-ske Veritas Certification Services
December 1996
Cert. No.:
Q-13015
Certificate conditions:
Issued to
DUNAFERR FERROCONTROLL Co. LTD.
Address
H-2400
1.
2.
3.
4.
5.
6.
DlJNAUJVAROS, HUNGARY
The certificate holder shall ensure that the Quality System is maintained in accordance with
the agreed part of ISO 9000.
The certificate holder shall keep Det Norske Veritas AS infonned of any significant
changes in either its Quality System or any other conditions which may affect quality.
The certificate holder shall give the Norske Veritas AS admittance and assistance in the
auditing and surveillance of:
The Quality System description, including procedures and instructions, and its
implementation.
The production process, equipment, execution of services, facilities and personnel covered
by this certification.
Raw materials, semi-finished products, finished products and procured services.
Quality records and statistics.
The Quality System shall be periodically audited by the Norske Veritas AS. Areas covered
will be those considered appropriate by the auditor. Periodic Audits shall take place within
one month of the scheduled date.
In addition to scheduled Periodical Audits Det Norske Veritas AS shall, with the certificate
holder's permission, be entitled to perform unscheduled audits. These audits are to be
performed with minimal notice in order to verify that the Quality System is being
adequately maintained.
If the certificate holder, fails to meet any of the conditions of certification listed in this
certificate, Det Norske Veritas AS shall be entitled to suspend or withdraw the certificate as
outlined in Certification Note No. 1.3, section 6.5 to 6.6.
SPECIAL TERMS: None
END OF CERTIFICATE
Date:
J. Zrupk6
Client
Lead Auditor
Det Norske Veritas
DET NORSKE VERJTAS
Form No.: 20.90a
AS, VERITASVEIEN 1. N-1322 H0VIK. NORWAY. TEL. INT: •47 67 57 99 00, TELEFAX: +47 67 57 99 11
Issue: March 96
Page 2 or 2
DET NORSKE VERlTAS