IT Support
Case Study
Synopsis
Vertical:
Healthcare
Core activity:
Dental Practice
Employees:
10+
Challenge:
A need for local and professional
IT Support.
Solution:
A tailored IT Support Agreement
Granta Dental
www.granta-dental.co.uk
Established family-orientated Cambridge
Dental Practice continues with Softwerx for IT
Service and Support needs..
Granta Dental is synonymous in the Cambridge area with expert dental advice and a
family-orientated approach to dental care, advice and treatment. Established in 1990
by Dr Helen Harrison BDS MFGDP, the Principal Dentist Practice Owner, Granta Dental
today offers an holistic approach to dental treatment and is also involved in advancing
dental care through innovative techniques such as ozone treatment and computerised
bite-diagnosis.
The Challenge
The Solution
Granta Dental’s core business focus is obviously
not Information Technology, however the IT
Systems that underpin the operation of the
Dental Practice are absolutely critical.
Softwerx provide Granta Dental with a full IT
Support service which includes remote proactive
network monitoring and management, reactive
speedy resolution of problems, including on-site
Engineering where required and forwardthinking strategic IT advice.
Most small businesses would quickly grind to a
halt without their IT Systems, Granta Dental are
no different.
Granta Dental has a reputation for excellence
and professionalism - they need the same
consistent approach from their local IT Supplier.
Through dedicated Account Management,
Softwerx has taken the time to understand what
is important to Granta Dental’s Practice and build
effective and reliable IT Systems around the
business.
© Softwerx Ltd. All rights reserved. Softwerx Ltd, Copley Hill, Babraham, Cambridge CB22 3GN
“
We continue to renew out IT Support Services Agreement
with Softwerx. We have worked with them for many years and
know that we can trust them to always act quickly and
professionally.
Dr Helen Harrison BDS MFGDP
”
Principal Dentist and Practice Owner
Granta Dental
The Outcome
Granta Dental has a relationship with a local IT provider that they can trust with their IT Systems.
Proactive IT Support, a single-point of Contact, responsive on-site Engineering and dedicated
Account Management all add together to provide a comprehensive and valuable level of service.
About Softwerx
Softwerx is the leading provider of Cloud-based IT Services and Support in the East of England.
Softwerx is a Microsoft Gold Partner; certified by the Cloud Industry Forum and winner of RISE Cloud
Services Partner of the Year 2012. Softwerx also holds a number of international standards including
ISO9001, ISO27001, ISO14001 and ISO18001. Softwerx has helped a number of organisations benefit
from Cloud Computing including the YMCA, Help for Heroes and Cambridge University.
To learn more, contact Softwerx on 08458 450567
or by email to [email protected]
© Softwerx Ltd. All rights reserved. Softwerx Ltd, Copley Hill, Babraham, Cambridge CB22 3GN