LES OLSON COMPANY HISTORY n, then 14 years old, was In 1929, aas the great depression waas just beginning to take hoold, Les Olson
enjoying h
his first week of high schoo
ol. During the
e school's opeening assemb
bly, he was pu
ulled aside an
nd informed that his fathe
er had just die
ed of a sudde
en heart attacck. With a mo
other and two
o sisters at ho
ome, Les assum
med the respo
onsibility for tthe family's su
upport, neverr again to return to schooll. Jobs were
e difficult to find, young Le
es managed to
o secure a poosition as an eerrand boy fo
or ZCMI for wh
hich he was paaid $50 per m
month and con
nsidering the state of the eeconomy, he was very grateful for the privilege o
of having anyy job at all. Each month forr 4 years he w
would faithfully turn his paaycheck over tto his mother, kkeeping for himself only a ssmall amountt of spendingg money. 5%
kw the manage
By the age
e of 42, Les, w
who was now
r of ZCMI's offfice equipmeent departmeent, was marrried c
%
a
l
5 were the ver
to his swe
eetheart Revaa Parry, and to
ogether they %ry proud pareents of 12 beaautiful, and B
6
nis large family
yment could hungry ch
hildren. Les re
ealized that h
y needed moore than his cu
urrent emplo
a
%
a
y
5
t
provide so
o one eveningg he quietly a
announced ar
nner table thaat he had quit
1 t his job to staart a C
n round the din
%
e
4
g
family bussiness. All 12 children wer
e invited to gget their piggy
R "buy‐in" to the new venturre. As -fully wrote dy banks and "
O
Ma ble, Reva care
w
they dumped their coins on the tab
own each chi
ild's investmeent, for a gran
nd L
o
O
l
l
63. total of $6
Ye AL C
T on customer service, conttinually reminnding his From the very beginnin
ng Les focuse
ed his efforts o
O
T
employee
es that he wass not their bo
oss, the customer was. Less and Reva alw
ways said, "Anyone can seell a machine, but if you can
n't provide se
ervice you're out of busineess. Service is our backbon
ne!" en their piggyy banks and ggave all they h
had to help D
Dad and Mom start Many yeaars after the kkids broke ope
the busine
ess, the Olson
n's continue tto give all the
ey have to carrry on the leggacy and provvide the custo
omer service that has made Les Olson Company one o
of Utah's greaat success stories. LES OLSON COMPANY HISTORY n, then 14 years old, was In 1929, aas the great depression waas just beginning to take hoold, Les Olson
enjoying h
his first week of high schoo
ol. During the
e school's opeening assemb
bly, he was pu
ulled aside an
nd informed that his fathe
er had just die
ed of a sudde
en heart attacck. With a mo
other and two
o sisters at ho
ome, Les assum
med the respo
onsibility for tthe family's su
upport, neverr again to return to schooll. Jobs were
e difficult to find, young Le
es managed to
o secure a poosition as an eerrand boy fo
or ZCMI for wh
hich he was paaid $50 per m
month and con
nsidering the state of the eeconomy, he was very grateful for the privilege o
of having anyy job at all. Each month forr 4 years he w
would faithfully turn his paaycheck over tto his mother, kkeeping for himself only a ssmall amountt of spendingg money. %
0
.
5
kw the manage
% ffice equipme
By the age
e of 42, Les, w
who was now
r of ZCMI's of
ent departmeent, was marrried c
5
%
.
a
l
7 were the ver
to his swe
eetheart Revaa Parry, and to
ogether they .0ry proud pareents of 12 beaautiful, and B
9
nis large family
yment could hungry ch
hildren. Les re
ealized that h
y needed moore than his cu
urrent emplo
a
%
a
y
5
t
%
provide so
o one eveningg he quietly a
announced ar
nner table thaat he had quit
2 t his job to staart a C
n round the din
5
.
e
8
g
family bussiness. All 12 children wer
e invited to gget their piggy
R "buy‐in" to the new venturre. As -fully wrote dy banks and "
O
Ma ble, Reva care
w
they dumped their coins on the tab
own each chi
ild's investmeent, for a gran
nd L
o
O
l
l
63. total of $6
Ye AL C
T on customer service, conttinually reminnding his From the very beginnin
ng Les focuse
ed his efforts o
O
T
employee
es that he wass not their bo
oss, the customer was. Less and Reva alw
ways said, "Anyone can seell a machine, but if you can
n't provide se
ervice you're out of busineess. Service is our backbon
ne!" en their piggyy banks and ggave all they h
had to help D
Dad and Mom start Many yeaars after the kkids broke ope
the busine
ess, the Olson
n's continue tto give all the
ey have to carrry on the leggacy and provvide the custo
omer service that has made Les Olson Company one o
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k Assessment
Les Olson Company’s Document
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0
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1
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a
y
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C Assessment
n
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e
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g to enhance
R
a
recommendations
O
M
w
L
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llowhile reducing
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e
L
your
Yreturn onAinvestment.
T
TO
- Total Managed Print Program
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Cost Saving Opportunities
- Cost Reports
- Quarterly Reviews
- Strategy for Achieving Goals
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3244 South 300 West Salt Lake City, Utah 84115