Newsletter
Community
Care Division
March 2016
Welcome to the Kalwun Community Care Newsletter.
 What’s been
Happening
 Message from
the manager
 Influenza
Tips
 Info about
Advocacy
 Council Cab
Service
 Recipe of the
month
 Helpful
Information
 Comedy
Corner and
lots more
Hi all hasn’t the start of this year gone quickly, can you believe it’s
nearly April already and winter is just around the corner. We hope
that you are enjoying the services provided by Kalwun Community
Care and if you have any questions or queries, please don’t hesitate
to contact the office on 5522 9197. We hope you enjoy this edition
of the newsletter.
Take Care – Mandy Hogg
Message from Jean Edwards – Manager
Hi all
We have had lots of exciting things happening over the last few months
and many more events coming up.
We have also gone through some reviews and audits: On Tuesday 15 March we had a Spot Audit of our Kitchen and Food Safety
with the Gold Coast City Council, no non-compliance issues were found .
On Thursday 17 March Allsafe Quality Management conducted a Food
Safety Program and Kitchen Compliance Audit. There were no nonconformances found  and they stated that “staff are to be commended
for the care and attention given to the continual improvement of your food
safety procedures”.
On Monday 21 March the Kalwun Community Care Program had its Quality
Review with the Australian Aged Care Quality Agency. We are pleased to
say that No Non-Compliances were found. We were audited against the 3
Common Care Standards which include 18 Expected Outcomes. We were
successful with all and received 18 out of 18 .
Myself and my team of staff are extremely happy and proud that we are
working successfully and professionally within our operations.
I am looking forward to the coming months and being able to provide
quality services to clients in the community and to the clients that come in
the centre. Please feel free to phone me at the office on 5522 9197 if you
have any queries or concerns.
Kind regards - Jean
KALWUN Community Care | 118 Bonogin Road Mudgeeraba | P 5522 9197 | F 5596 6058 | www.kalwun.com.au Page | 1
Message from Joe Edwards – Centre Supervisor
Hi all, well another year has begun welcome to 2016 and I hope everyone
had a Merry Christmas and a Happy New Year. I must say what a lovely way
to end 2015 with all our Christmas parties that were on offer, so I hope
everyone enjoyed themselves. I hope everyone has had a good rest
because we have heaps of fun activities and events in store for this year.
JANUARY: is a short month so we eased into 2016 slowly. But February is a fun
filled month, so get ready to receive red roses and chocolates for
Valentine’s Day.
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BBQ on the deck overlooking the beautiful Bonogin Valley
Outing to Musgrave Hill Bowls Club
Outing to Numinbah Valley Luncheon
Clients Australia Day Luncheon at Kalwun HACC
Monday’s & Thursday’s Aboriginal Art with Eualanda
Outing to the Shops
FEBRUARY: the clients had a great time with heaps of great activities on
offer.
 BBQ on the deck overlooking the beautiful Bonogin Valley
 Outing to the Harbourtown Cinemas
 Outing to the Shops
 Valentines Day Luncheon at Kalwun HACC
 Monday’s & Thursday’s Aboriginal Art with Eualanda
 Outing to Kirra Beach Hotel overlooking the beautiful Kirra Beach
 Outing to the beautiful Numinbah Valley for lunch
KALWUN Community Care | 118 Bonogin Road Mudgeeraba | P 5522 9197 | F 5596 6058 | www.kalwun.com.au
MARCH another fun filled month, and guess what more chocolates the
Easter bunny is coming.
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Outing for fish & chips at Charas Seafood
BBQ on the deck overlooking the beautiful Bonogin Valley
Outing to the Shops
Outing to Jymbilung House Beaudesert
Monday’s & Thursday’s Aboriginal Art with Eualanda
St Patricks Day celebration at Kalwun HACC
Outing to Runaway Bay Leagues Club
Outing to the Nerang cinemas
Easter Luncheon at Kalwun HACC
Outing to the Op shops and Picnic
So if you would like to join us with the activities that are on offer please
check out our events calendar in the next coming months as we have got
some great things happening, We have the Doctor from Kalwun Medical
visiting on a fortnightly basis and the lovely Julie our hairdresser who visits
fortnightly, We also have visiting Allied Health services and guest speakers.
We would love to meet new people, so give us a ring on 5522 9197 and
book your seat on the bus.
Thanks Joe
KALWUN Community Care | 118 Bonogin Road Mudgeeraba | P 5522 9197 | F 5596 6058 | www.kalwun.com.au
Bee Haappppyy Bee Heeaalltthhyy
Information, hints and health tips from our Nurse – Karen Grundy
Influenza
Commonly known as ‘the flu’, influenza is a highly contagious disease that can be
serious, debilitating and affect the whole body. The flu is caused by a particular group
of viruses and is spread by infected people coughing or sneezing as well as from
surfaces contaminated by respiratory secretions. Even laughing, talking and breathing
can disperse the flu virus. But it’s no laughing matter. Influenza can cause serious illness,
particularly in people with underlying medical conditions, older adults, pregnant
women and young children. Many people confuse the common cold with influenza;
however, colds are much less severe.
Studies have shown that influenza can survive for:
 an hour or more in the air in enclosed environments
 more than 8 hours on hard surfaces such as stainless steel and plastic
 up to 15 minutes if transferred from tissues to hands
 up to 5 minutes after transfer from the environmental surfaces
Flu fact: Adults can be contagious 1 day before getting symptoms and up to 5 days
after. This means that you can spread the influenza virus before you know you are
infected.
Preventing Flu
Hygiene
Good hygiene is essential to protect yourself and others in flu season.
 Use a tissue, or the inside of your arm, when you cough and sneeze.
 Dispose of tissues after use.
 Wash your hands immediately after coughing or sneezing
 Stay home if you have flu-like symptoms, so you don’t pass it on.
 Don’t share items like glasses, cups, cutlery, lipstick.
 Regularly clean frequently touched surfaces, such as door handles, taps, tables,
benches and fridge doors with regular household detergent.
Vaccination
The best way to protect yourself and your family is to be vaccinated. Being vaccinated
gives you protection against flu by building immunity to the virus and preventing
transmission of the virus to other people. Annual influenza vaccination reduces your
chances of catching the flu, and it may also reduce the severity of the flu if you do
catch it. Every year, the flu vaccine is changed as required to ensure it offers
protection from the most recent virus strains.
Kalwun offers Flu Vaccinations yearly to clients and staff,
please contact our nurse Karen for more information.
KALWUN Community Care | 118 Bonogin Road Mudgeeraba | P 5522 9197 | F 5596 6058 | www.kalwun.com.au
Kalwun would like to say a big
HAPPY BIRTHDAY to all our clients
having a birthday this month. We hope
you have a wonderful day.
From all the staff at Kalwun
Reviews
Kalwun Client Service Officers conduct reviews of your service:
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Phone calls to clients on a 3 monthly or 6 monthly basis to see how your service
is going and whether there are any changes to your information.
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Home visits once a year or more if needed to get your paperwork up to date,
do a Workplace Health and Safety check and also checking on how your
service is going and whether there are any changes to your information.
The staff that are doing your Reviews are:
Diana
Karen
Denise
Advocacy
Advocacy is the process of standing alongside an individual who is in need of
support and speaking out on their behalf in a way that represents the best
interest of the person, even if that cause or interest does not coincide
with one’s own beliefs or opinions.
If you require more information about Advocacy, you can directly contact
QADA – 1800 818 338.
KALWUN Community Care | 118 Bonogin Road Mudgeeraba | P 5522 9197 | F 5596 6058 | www.kalwun.com.au
Council Cab Service
The City of Gold Coast Council Cab assists older people and those with disability to
travel to their local shopping centre.
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Regain independence
Convenient and affordable
It's door to door
It's easy to book
It's friendly and safe
Wheelchair access
Services run on Tuesday, Wednesday or Thursday morning each week. Each Council
Cab trip costs $2, that's only $4 for a return journey. Now that's great value. The Council
Cab will pick you up in the morning from your home (the operator will give you an
approximate time when you book) and take you to the shopping centre. If you have
booked a return trip then they will take you home around lunchtime. You can confirm
the times when you book. Booking is easy. Simply phone 131 008 and ask the operator
for the Council Cab. They will take your details. If you have a walker, trolley or other
special needs just let them know when you book. You can reserve your seat at any time
before midday on the day before service.
Riddles
Q. What’s bigger than you, but doesn’t weigh anything?
A. Your shadow.
Q. Before Mt. Everest was discovered, what was the highest mountain in the world?
A. Mt. Everest; it just wasn’t discovered yet
Q. How much dirt is there in a hole that measures two feet by three feet by four feet?
A. There is no dirt in a hole
Q. If you were running a race, and you passed the person in 2nd place, what place
would you be in now?
A. You would be in 2nd. Well, you passed the person in second place, not first.
KALWUN Community Care | 118 Bonogin Road Mudgeeraba | P 5522 9197 | F 5596 6058 | www.kalwun.com.au
Recipe
Zucchini Fritters
Ingredients
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3 (about 400g) medium zucchini
75g (1/2 cup) self-raising flour
40g (1/2 cup) parmesan, finely grated
3 shallots, ends trimmed, thinly sliced
1 egg, whisked
1/4 cup fresh continental parsley, chopped
2 teaspoons dried oregano leaves
1 teaspoon salt
1/4 teaspoon ground nutmeg
4 teaspoons olive oil
Method
Step 1
Trim the ends from zucchini. Coarsely grate the zucchini. Place in a colander and
squeeze out as much excess moisture as possible. Transfer to a bowl. Stir in selfraising flour, parmesan, shallots, egg, parsley, oregano, salt and nutmeg.
Step 2
Heat 2 teaspoons olive oil in a non-stick frying pan over medium-high heat. Drop
four 2-tablespoonful measures of zucchini mixture into pan. Cook for 1 1/2 minutes
each side or until golden and cooked through. Transfer to a plate lined with
paper towel. Repeat with 2 teaspoons olive oil and remaining zucchini mixture.
KALWUN Community Care | 118 Bonogin Road Mudgeeraba | P 5522 9197 | F 5596 6058 | www.kalwun.com.au
Suggestion Box
Clients - Don’t forget we have a suggestion box in the centre
just outside the craft room. We encourage you to complete
the comments and suggestions form and place it in the box.
Please be assured we do collect and read these on a
regular basis. Your input is important to us and we take
every idea and suggestion into consideration.
Outcomes from your suggestions and comments will be
discussed at the client meetings.
Give us a call!!
Don’t forget to let the office know on 5522 9197 if any of your
circumstances change such as moving house, change of
phone numbers, next of kin or even medications.
Pets
Just a reminder to please ensure that your pets are kept restrained
or locked away when our worker visits. Your pet may be friendly
and cute but they can also bite and scratch. Thank you for
thinking about the Health and Safety of our workers by keeping
your pets out of the way.
Hairdresser in Centre
Don’t forget we have the lovely Julie that comes in
every second Thursday to do hair. See Joe or Eualanda
to book in.
KALWUN Community Care | 118 Bonogin Road Mudgeeraba | P 5522 9197 | F 5596 6058 | www.kalwun.com.au
Client Surveys
Over the next month KALWUN Community Care will be distributing surveys to all
our clients. We have 3 different surveys:
In-Home Services – for clients who receive in-home services such as
domestic assistance
2. Centre Based Respite – for clients who attend our Centre Based Day Respite
3. Meals Survey – for clients who consume meals at our centre and also get
our meals delivered to your home
1.
If you do not feel comfortable handing the survey back to your Community
Support Worker, you can place it in an envelope before giving it to them or it can
be posted back in. If you are computer savvy you can scan the survey and
email it to [email protected]
We really appreciate your participation in our surveys as your feedback allows
us to continually improve and grow.
KALWUN Community Care | 118 Bonogin Road Mudgeeraba | P 5522 9197 | F 5596 6058 | www.kalwun.com.au
Have a laugh
KALWUN Community Care | 118 Bonogin Road Mudgeeraba | P 5522 9197 | F 5596 6058 | www.kalwun.com.au
Welcome new Team Member in the Centre
Leah Pope
Leah is our new Diversional Therapist in the
Centre and also does some work out in the
community as a Community Support Worker.
Please make Leah feel welcome and feel free
to say hello and have a chat.
Clients Rights
 The right to be respected for their individual human worth, dignity and privacy.
 The right to be assessed for access to services without discrimination.
 The right to be informed about available services
 The right to choose from available alternatives.
 The right to pursue any complaint without retribution.
 The right to involve an advocate of their choice.
Staff Members Rights
 To expect courteous treatment from clients/family members/other service providers.
 To receive frequent training, regular support and supervision.
 To be given sufficient background information in order to understand the client’s care
plan.
 To refuse to use chemicals or electrical appliances which appear to be unsafe.
 To refuse to carry out duties which may place themselves and clients in danger.
 To be provided with appropriate cleaning materials personal protective equipment.
 To refuse to work in unhygienic or hazardous conditions.
 Not to be contacted on personal phones by clients
KALWUN Community Care | 118 Bonogin Road Mudgeeraba | P 5522 9197 | F 5596 6058 | www.kalwun.com.au
Just a reminder….that we have EFTPOS Facilities available
for payment of fees both in the home and in the Day Respite
Centre.
We believe that this is a step in the right direction with regards to
moving forward with technology and also providing you with an
easy, safe and convenient way to pay your fees.
It is a recommendation from Government Funding Bodies that
we eventually become a cashless organisation and all fees will
be paid electronically. We appreciate your cooperation with
regards to the above matter. If you have any queries or
concerns, please don’t hesitate to contact the office on 5522
9197 and we will answer any questions you may have.
How to contact us!!!
Email address:
[email protected]
Phone:
5522 9197
Fax:
5596 6058
Website:
www.kalwun.com.au
Address:
118 Bonogin Road, Mudgeeraba
Take care ,until next time, From the management
and staff at Kalwun Community Care
KALWUN Community Care | 118 Bonogin Road Mudgeeraba | P 5522 9197 | F 5596 6058 | www.kalwun.com.au