UK & IRELAND
Viewpoint
o
V O L U M E
T O P
S T O R I E S :
• TOP DOGS FROM
BATTERSEA MAKE
THE GRADE
• ICTS CARGO
TRAINING IN
MOLDOVA, WITH
RUSSIAN EAGLE!
• ICTS, UK 2009 - THE
YEAR OF SALES
• WHATS THE SCORE?
1 3
2 0 0 9
ICTS INTEGRATED SERVICES
WINS EALING, HAMMERMITH AND
WEST LONDON COLLEGE CONTRACT
The Ealing, Hammersmith and West London College has just announced its intention
to employ ICTS in the provision of security services across its numerous London sites.
Yosi Sasson, Head of Integrated Services, said that he was “excited and very pleased that ICTS
has been selected to protect such a well respected and successful academic institution - the solution
we provide is proven to offer the right balance of security and customer service without impacting
upon the academic freedom such an institution requires”.
With a commencement date set for this August, the ICTS Contract Implementation Team
has already begun their work, liaising with the College and ICTS Departments to ensure that
everything is in place, fully tested and ready for a smooth start to the new academic year.
INSIDE THIS
ISSUE:
Top Dogs!
2
Russian Eagle
3
Europe Systems
4
HEX
5
Edinburgh
6
Congratulations
7
Praise for ICTS
8
The Year of Sales
9
LSBU
10
The FSOA
11
HSF Health Plan
12
INTERNATIONAL AVSEC CONFERENCE
ICTS was proud to participate in
the 2009, International AVSEC
Conference hosted in Hong Kong.
Mr Shaike Rozanski (Managing
Director), gave a very well
received presentation on how the
use of new Technology Systems
can enhance aviation security and
how these systems are best
integrated with a company’s most
valuable resource - its personnel.
ICTS was commended on the
professionalism and the quality of
its input.
Garry Malone
Marketing Manager
ICTS UK LTD
South Block
First Floor
Tavistock House
Tavistock Square
INNOVATIVE SECURITY SOLUTIONS „ SMART TECHNOLOGY „ SPECIALIST SERVICE PERSONNEL
LondonWC1H 9LG
2009
International
AVSEC Conference
Tel: 0207 874 7576
Fax: 0207 874 7599
Karen Wells –Editor
M A Y
ICTS: Leading developers of
Innovative Security Solutions
Presented by: Mr Shaike Rozanski
Managing Director, ICTS UK
PAGE
TOP DOGS FROM BATTERSEA MAKE THE GRADE
2
Last year five dogs from Battersea Dogs & Cats Home joined
the ranks of specialist search and detection dogs protecting life and
property. They have been highly trained for RASCargO duties at
the ICTS RASCargO training unit in Oxfordshire where they are
required to be certified to DfT and MOD standards for working on
the clearing of cargo for airports throughout the UK. In addition
other dogs are trained to (ACPO) Association of Chief Police
Officers standards to search either for explosives at major sporting
events and high profile targets including coach transport or
deployed in support of counter drug operations for the Police,
corporations, the licensed trade, night economy and schools.
Becci Hodge & Skip.
Mark Somerville
Riggs & Pippa.
Colin Rose, Mitzi &
Mason
“We believe every
dog has a job;
whether it be for
companionship, a
member of a
family or part of
the ICTS-GIS
working family”
A spokesperson from Battersea Dogs Home commented “We have
several ex-Battersea dogs now working for ICTS. Mason, a cross breed, was a very energetic dog who
would have needed a specialised home with someone willing to take on a project. We recognised that
he would be happier as a working dog and this is a wonderful way of channelling his energies. He loves
every minute of it and is finding the work stimulating and rewarding. Mitzi is another ex-Battersea dog
who is now a fully trained up member of the ICTS dog team. She was brought into Battersea at nine
months old and being a bright, boisterous Collie cross, our Working Dogs Co-ordinator spotted her
potential for a working home. Mitzi has thrived in her fulfilling role and is a very contented lady.”
Established in 1860, Battersea Dogs & Cats Home is a charity that aims never to turn away a
dog or cat in need of help. Every year the Home takes in around 12,000 dogs and cats. They
reunite lost dogs and cats with their owners; when this is not possible they care for them until
new homes can be found. They also educate the public about responsible pet ownership.
Because they never turn an animal away, sometimes they receive dogs who are not suited to a
normal home environment or who would be happier as a working dog. Battersea Dogs Homes
have contacts with many great organisations, such as ICTS, the Police and The National Search
and Rescue Dog Association.
Colin Rose RASCargO Training Manger said “We believe every dog has a job whether it be for
companionship, a member of a family or part of the ICTS working family. We take the welfare of all
dogs very seriously and for those dogs that have the right qualities for our work it can be very
rewarding providing a focus and fun for those dogs that may well have come from difficult
circumstances. The effective use of search dogs has proven to be a valuable asset”
Patricia Grant Wilson
ICTS Public Relations
Re-Joyce in Belfast -
we now have our own MBE
New Contract - US Airways
Joyce Crossan kindly brought the brooch
she received from the Queen for us all to
view (this is the closest I may ever get to see
something like this never mind holding one).
Winne &
Joyce Crossan MBE
All the staff at Belfast would like to
congratulate Joyce on her award of the
MBEfor her Public Service. She received
it on the Queen’s New Year’s Honor’s
List as an award.
Well done Joyce and very well deserved.
Winnie McCarroll
Manager
The 13th May 2009 was the start of US
Airways at Birmingham International
Airport. There will be 5 flights per week
until the end of September. Everyone at
Birmingham looks forward to working
with US Airways.
Phil Linford
Station Manager
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PAGE
ICTS CARGO TRAINING IN MOLDOVA with RUSSIAN Eagle!
Between the 13th-22nd Feb, I had the great pleasure of delivering an Air Cargo Training course to the security staff
in Kishinev (Chisinau) Airport in the Republic of Moldova.
The first thing I did when I was asked to deliver the course was consult a world map, as I had never before heard of
this country (for those of you who don’t know, Moldova is positioned between Ukraine and Romania!).
“fear not, for I am
just a small fish in
a very big pond...”
It was a strange experience at first to be in a country where not a lot of people could
speak the same language as you, however this barrier did not stop me and my trainees
from understanding each other perfectly. We even managed to throw around a few
jokes which is always great on a course. I know for sure the understanding was there
because whenever they told me something they didn’t want me to tell their managers I
use to say “fear not, for I am just a small fish in a very big pond.”
On the final day of the course they presented me with flowers, chocolates and lovely little presents, one which was
a glass picture of a small fish in a big pond! How super is that! Even the £70 excess baggage charge on my way back
didn’t upset me too much.
I did however receive some major shocks… which I don’t think I still have my head around. When I kicked off the
course, I was soon to discover that Moldovans are exceptionally hard workers. Why do I say that… well... here we
go; Day 1 – We begin at 09:00 am with introductions, ice breakers, and a chat about what tasks they usually carry
out. It was during this chat that I was to discover that some of the trainees in the class had just finished a very long
shift!!!
LHR Cargo’s trainer Annette with her class of 16
I must have looked like I had seen a ghost when
they told me that, and they thought it was funny
that I was so surprised. The biggest shock for me
was that those who had just finished the shift
wanted to stay on the course to learn more about
Air Cargo Security. How’s that for eagerness and
motivation, I ask you! (No excuses about late
nights for any of my future trainees.)
During the course we also had the benefit of using
the EAGLE, but with a twist – it was in Russian. It
was at this point that I was to discover that the
first language for most of the students in the class
including my translator was Romanian. Most kids in
Moldova learn Russian when they grow up, but
nowadays it is a practice which has started to die
out. Just another obstacle to jump over, which we
manage to do in pure style!
Annette O’Connor
Senior Trainer
Finally some simple words in Russian for you all to use at your leisure.
Hi / Hello – Privet
Yes – Da
No – Net
Fine, and how are you? - Harosho, a kak ty?
Everything is under control - Vsyo pad kontrolem
How are you? - Kak vashi dela?
Not too bad – Neplokho
One minute! - Minutku!
Unfortunately, I can not yet speak Russian - K soz haleniyu, ya poka ne govoryu po russki
Good-bye - Do svidaniya
3
PAGE
4
ICTS EUROPE SYSTEMS NEWS
ICTS Europe Systems became a subsidiary of ICTS Europe, on 1st April 2009. ICTS
Europe Systems now have moved to its own location at Lynton House - just next door to
our ICTS UK offices.
An enhanced, multi-lingual ICTS Europe Systems website has been launched in English,
Spanish, French, German, Italian, Russian, Greek and Chinese!
PRODUCTS
A new product called ‘Quick Turn’ based on a PDA was released for the benefit of ICTS
France. The PDA is used by aircraft guards to record on-line all the aircraft timing associated with Cleaning Teams, Catering Teams and so on.
Lynton House the new home of
ICTS Europe Systems
A new release of Site Management Utility (SMU) is now available. SMU has now been
implemented in City Bank - Bangkok, Greece and UK airports.
Eagle, our Computer Based Training Platform (CBT), is now providing the following
courses:
•
X-Ray Screening
•
•
•
GSAT - General Security Awareness Training
Detact - :Identification of individuals in crowded areas, based on suspicious signs, appearance and behaviour
PRM - Persons With Reduced Mobility (Disability)
•
Cargo - being developed now
•
Eagle X-Ray course is available in English, Russian, French, Spanish and partially in Thai
for various
•
Eagle X-Ray has been installed and implemented in Moldova airport (in Russian)
products are now
•
Eagle X-Ray is now implemented in a classroom in Paris
•
•
Eagle X-Ray, GSAT and PRM courses are now installed in all UK locations
AQQ – APIS Quick Query – at last released by the American authorities to production
Mcast, our Recruitment Assessment tool, has also been upgraded to a new platform.
New releases and
systems updates
available.
•
ICTS EUROPE SYSTEMS
Eagle: Two systems were sold to Royal Caribbean (32 ships!) and ICTS Global Turkey
(not ICTS Europe). We are in contract negotiations with more than 20 different airports and clients across the globe, in West Europe, East Europe, Middle East, Caribbean, Far East, US and in Africa. More than 45 different presentations made to institutions showed interest.
Mcast: Interest from potential customers with two proposals pending.
32 Royal Caribbean Ships
now using Eagle CBT
TravelDoc & APIS: we are trying to sell these 2 products integrated directly to the
airline Departure Control System/Reservation system.
We have at least 2 very serious prospects wishing to implement them. One for Global
Apis and one for Integrated TravelDoc.
Danny Stern
Managing Director
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PAGE
5
HEATHROW CONNECT (HEX)
My name is Wayne Duro and I am a Duty Manager on the Heathrow Connect, Terminal
Five Contract. I started work as a Security Officer at Epsom and St Hillier Trust for a
facilities management company called Interserve. ICTS took over the contract and I took over in
the role of Shift Supervisor. I was then promoted in October 2007 to the Duty Manager role at
Paddington/Heathrow.
My typical work-day runs from 8am to 7pm. My first trip is to the Paddington Cash Office
where I pop in to ensure that the operation is running smoothly and the accounts are balanced
from the night before. I then liaise with the Supervisors to check that staffing levels are correct
and the day is getting off to a good start.
I carry out spot inspections on the Heathrow Connect, between the station and the airport. I
then proceed to Heathrow Terminal Five where I spend some time with the ICTS staff who
work at London Underground. Once all is running smoothly there, it is back to Paddington to deal with any other ad hoc
issues that the day brings.
Wayne Duro, Duty Manager
The Paddington contract is a very diverse assignment with many aspects to it. On any shift there are
two or three Shift Supervisors that report to the Duty Manager. We have people on the trains
providing a Customer Service / Security role. There are Station Operating Assistants at Terminal
Five that provide gate line duties and an excess fares office. The cash office at Paddington provide
any cash related duties for ICTS and the Heathrow Express. Trolley personnel are at all the major
terminals and we provide night security for Heathrow express at Central terminal area, and
Terminal Four and Five.
No two days are ever the same and you never know what the day is going to bring, it can run
smoothly or be totally chaotic especially if we have disruptions, this may be due to signal failure,
faulty lines, engineering work and even due to people
jumping in front of trains.
I can truly say that every moment I have worked at
Paddington I have thoroughly enjoyed and learned
something new everyday.
Wayne Duro
Duty Manager
FAREWELL
ICTS Glasgow Aviation team would like to take
this opportunity to bid Bernard Grant a fond farewell on his retirement.
Benny has been an Passenger Interviewer with us
since 2001.
His experience has proved invaluable in recent years
during our annual intake of seasonal staff. Benny
could always be counted on to help and guide those
new to the company by sharing his knowledge of
procedures in a warm and friendly manner.
Benny you will be missed by everyone at GLA but
we wish you all the best of luck and a happy, relaxing
retirement.
Julia Cairns - Office Manager
“The HEX
Paddington
contract is
very diverse
with many
aspects to it.”
PAGE
6
INTERVIEW COURSE, EDINBURGH
It was smiles all round in Edinburgh as the Security Interviewers Course was completed.
This training equips employees with the tools they need to effectively interview
passengers as they progress through the various layers of airport security.
All six successful candidates will now
advance to on the job training - serving
Continental Airlines in Edinburgh. The
extra hands will come in handy as
Continental Airlines is set to increase to a
second daily flight to Newark shortly.
Congratulations to all the successful
candidates.
Frank McGrath
Senior Trainer
Back row left to right
Eoin Smart, Ian Buckle, Joseph
Paterson.
Front row left to right
Christopher Adams, Virpi Pennanen,
Paul Irving.
INTERNAL MEMORANDUM
It is with great pleasure I would like to offer on behalf of Aer Arann a pair of free
airline tickets as a thank you for all the hard work and effort that went in to the final stages
of the Rugby Six Nations here at Cardiff Airport in March 2009.
The tickets are a token of appreciation from Aer Arann for your professional, efficient and
smooth running of the Security Operation and for the high standard of customer service
displayed during a hectic period at Cardiff Airport which in turn once again makes you all a
credit to ICTS (UK) Ltd.
The two free open ended tickets are for a trip to Dublin with Aer Arann valid up to the
beginning of August 2009.
All of the employee’s involved with the final stages of the Six Nations in March will have
their names mixed together in a pot and an independent member of the Airport community
will draw the winning name on behalf of ICTS (UK) Ltd.
Thank you and well done to you all, good luck with the draw!
Jason Campbell
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13
7
CONGRATULATIONS TO...
All staff on the First Great Western Contract would like to congratulate Mrs Dorota
Grebieszczenko on the birth of her baby boy, Dorota a mother also to two girls
joined ICTS in August 2007.
Despite initially being on a short term contract of 5 weeks, to assist with the
enrolment issue of student ID cards (Unique) at TVU in Ealing, Dorotas excellent
attitude, willingness, commitment and professionalism, saw her being offered an
opportunity of extending her stay with ICTS after only 2 weeks. Dorota took on a
three month contract as a TSSO assistant in Reading working directly for our client
FGW at Reading station. Again due to Dorota’s continued commitment and
professionalism the Client soon realised that her services had become invaluable
to them and the contract was extended till the current time.
I would therefore like to thank Dorota for the excellent job done throughout her time
with ICTS and wish her good luck with the new addition.
Andrew Milligan
Contract Manager
First Great Western contract
5 YEARS OF SERVICE
Congratulations to Darren Watson, Security Systems Manager, on achieving
his 5 years Service Award.
Darren has over 20 years experience in the electronic security industry. Having
joined ICTS in 2004 Darren’s focus was to provide the technical requirements
and installation needs of the Fortress Systems installations in the football
stadiums as well as technical support for other European based projects. Since
2004 Darren has developed a business in the UK that continues to provide
installation and consultancy to Fortress and Europe as well as developing an
electronic security business in its own right selling, installing and maintaining a
wide range of systems in the UK.
Angela Aylett
Business Development Manager
EUTOTUNNEL
James Merryweather’s partner had a baby
boy, 7lb 6oz. 21 January 2009
Gemma Smith had a baby girl 9lb on 30
January 2009 and called her Bethany May
Daniel Hawkes partner had a baby boy
Leon Heath’s wife had a baby boy, 7lb 11ox
on 16 March 2009
Kevin Nicholls - BHX being
presented with 5 year award
David Gilbank and Sarah-Jane Davey had a
baby girl 7lb 11oz on 21 March 2009
BIRMINGHAM
Congratulations to ICTS employee Ben Symonds and
wife Toni, on the birth of baby
girl Lily May.
Well done to Kevin Nicholls
and Amandeep Davit on their
5 year service.
Also congratulations to Muriel
Jarvis on her 10 Years service
PAGE
8
MANN & OVERTON
ICTS staff have come together in 2009 with an outstanding report of excellence from Mann &
Overton. Mann & Overton have been very satisfied with the high level service ICTS provided.
As the UK’s main dealership for Taxis, Mann & Overton pulled out all the stops to
recall and modify 4000 cabs during the last Quarter of 2008. ICTS worked jointly
with all the management levels of Mann & Overton and heads of LTI (the factory
producing the cabs). Times are hard for the vehicle industry worldwide, but ICTS
worked 24/7 to ensure we provided all the support and assistance we could.
Like all companies, Mann & Overton is having to examine every expenditure to
remain a competitive market leader and offer real value to its customers. In line with
this, ICTS numbers were reduced from 12 to 10 officers. In response, ICTS officers
pulled together, worked harder and more effectively than ever to become a great
team with positive attitudes.
I would like to thank everyone at ICTS for their help - especially to all my security officers at
Mann & Overton for their hard work and the extra effort they have put in. We look forward to
providing the best quality service to Mann & Overton throughout 2009.
Robin Ramessar - Contract Manager
IRISH RUGBY AIRLIFT
As you are well aware, by your valuable assistance during the build up and planning stages, it
was ‘Airlift’ time once again on the evening of Saturday 21st March 2009.
(I know it will be the same on the morning of the 22nd March 2009 and although I will not be in
situ I know that your Staff will acquit themselves well).
With regards to Saturday, I can inform you that as usual all of your Staff, very ably led by your
Duty Manager Sarah Croll, was once again a credit to ICTS (UK) and to the Airport.
They handled several hundred passengers in a very short time and I was very impressed by the
high standard of Searching, Control and Compliance attained at Central Search during the very
hectic period that passengers were being processed.
I should also mention that the Customer Service side of the process was not forgotten and was
again of a very high standard.
Details such as testing the Hand Held Metal Detectors before use each time showed me the
exacting detail that you’re Staff attains to ensure full compliance at all times.
Please pass on my personal thanks to all of your Staff involved in the ‘Airlift’ for a job very well
done and once again ensuring that the reputation of the Airport’s handling of Airlifts remained
at a very highly professional status.
Regards, Dennis
Email sent to Jason Campbell from Dennis Bailey-Cwl Airport
Helder,
I just wanted to drop you a note to thank-you for your staff's vigilance today. The ICTS staff in
our building were commented on very highly by the entire audit team, who stated that we
were demonstrating two best practices. In particular they were impressed by their knowledge
of what constituted known and unknown cargo, and with the speed with which they were challenged upon entering the warehouse floor.
Please pass on all of our thanks to Roy Gillett, Tara Stokoe, and the rest of the team that were
on duty today.
Thanks / Regards Steve Coles Customer Service Manager
E-Mail from Air Canada to Helder Marques
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9
ICTS, UK 2009 - THE YEAR OF SALES
ICTS UK has a core focus for 2009 of significantly increasing new business sales across the company. With this goal in
mind the UK Business has expanded the Commercial Division to drive and manage the targeted growth for this year.
Kelly McCartney, Commercial Manager said: “We have a core commitment to see significant sales growth this year. We
have a strategic focus on the sales side of the business employing a dedicated sales person for Integrated Services (David
Hatmil) and appointing a Business Development Manager (Angela Aylett) to take a strategic view of the growth of ICTS UK
across the electronics, manpower, canine and smartcard divisions.”
Already this year Q1 has seen a 50% increase in quotes in the electronics division. Security Systems has also appointed a
further sales person, James Murphy who has moved from ADT to join the ICTS UK team.
April saw the greatest density of applicable tenders published, across all divisions, that Garry Malone (Marketing Manager)
has ever responded to in his 14 years with ICTS. In Integrated Services, David Hatmil has further driven our tender
potential with the introduction of key business development opportunities including a meeting with DP World – the
world’s largest owner of container ports.
For Unique, 2009 will be a defining year. Smartcard technology is on the increase in the Universities and Angela Aylett will
be heading the business development initiative for this division.
The canine units have had a sound start to the year with the RASCagO training unit successfully attaining accreditation for
four additional dogs for screening. GIS are still developing there operations within sporting stadia for this years test
matches, as well as increasing their profile in the public sector, police forces and the education market .
We have already significantly increased our sales focus and drive which, in turn, has already produced results. We will
continue to support this sales focus and drive the results that we know are possible.
Angela Aylett—Business Development Manager
USING THE LATEST TECHNOLOGY
The Epsom contract is also taking advantage of the latest technology; by conducting patrols using a PDA System know as
the ICTS COYOTE PATROL SYSTEM.
Before an Officer goes on Patrol they logon to a PDA using their unique ICTS ID BADGE then select a patrol route from
a menu and proceed with the patrol.
The patrol is recorded electronically and produces a report that is synchronised with SMU and allows any authorised user
to check such reports for the purpose of audits.
Since the introduction of this system, it has proved very popular with staff and also is helpful during the initial training period of a new starter, because the system presents you with a list of areas with a patrol point.
Graham Mayes
PAGE
10
SECURITY AWARENESS EVENT AT LONDON SOUTH BANK UNIVERSITY
As part of a new initiative aimed at reducing the fear of crime within the London
Borough of Southwark, ICTS working in conjunction with our LSBU client staged a
three day security awareness event at the London South Bank University.
Attendees to the event included the Metropolitan Police, London Fire Brigade,
Southwark Council, Community Wardens and Southwark Victim Support.
This was the first awareness event of its kind to be held within the University for a
number of years.
Security
Administrator Asha
Merchant
introducing ICTS
The campaign was aimed at reaching as many students and staff as possible. A stand was erected,
and manned throughout the three days by uniformed security officers as well as the management
team. Security also delivered a Conflict Management seminar on all three days.
The venue for the event changed daily to include the Keyworth Centre, London Road Building
and the Borough Road complex.
In addition to an array of handouts and leaflets being distributed, the security team
offered practical advice on personal and vehicle safety as well as basic crime
prevention. Security also handed out a security quiz to all persons entering the
buildings, with all correct entries going into a prize draw, the winner to receive a
DVD player donated by ICTS.
With over 1600 correct entries, the draw took place on the final day of the event,
with Mike Wilkinson, LSBU Pro-Vice Chancellor making the draw.
Gary Benwell - Regional Manager
Security
Supervisors, Chris
Harrison and Eddie
Voegli
The Security Quiz winner, Student
Asif Daniels receiving his prize from
the team
Security Officers Mohamed Jalloh and
Danny Kabala with Pro-Vice
Chancellor Mike Wilkinson and
supervisor Eddie Voegli
SAFER COMMUNITIES APPROACH AT THE EPSOM CONTRACT
The ICTS Security team at the Epsom & St Helier Hospitals NHS Trust contract are
taking a new approach towards the promotion of the department and to help with the
reduction of crime through an increased public relations scheme known as “SAFER
COMMUNITIES’’.
Each team will be responsible for a specific area of the site, this will provide an increased
security presence as well as offering staff and other hospital users the opportunity to attend
regular Crime Prevention meeting held by security and the local Police SNT.
We are hoping this service will reassure staff, visitors and patients that the security team
are trying everything possible to help with the reduction of crime and continuing with our
efforts of building a positive relationship with staff and hospital users.
Graham Mayes - Contract Manager
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WHATS’S THE SCORE?
The FSOA (Football Safety Officers Association) held their AGM in Barnsley South
Yorkshire on 26th March. The event was attended by key representatives from the world of
stadia security.
Poignantly the event saw John Rutherford the Head of Security at Hillsborough become
chairman in the year of the 20th anniversary of the Hillsborough disaster when 96 Liverpool
fans lost their lives. The FSOA was born out of the events of that day and has since made a
major contribution to security and safety at stadiums throughout the UK by sharing best
practice.
The AGM dinner sponsorship by ICTS was orchestrated by Patricia Grant-Wilson (ICTS
Public Relations). In response to the Chairman’s welcome and thanks John Franklin-Webb on
behalf of ICTS responded by emphasising the importance of partnership working on matters of safety and security with
those who may under normal circumstance be in competition.
On day two of the conference, John Franklin-Webb from ICTS-GIS gave a presentation highlighting the risk at sporting
events from terrorist attack and the benefits of deploying explosive search dogs in a protective role. The ICTS exhibition
stand was manned by Jed Marshall, Operations Manager and Search Advisor Ray Dobson. During lunch time a
demonstration was undertaken using ICTS search dogs.
ICTS are consequently developing relationships with Fulham FC, Chelsea FC and Hillsborough having undertaken an ICTS
pilot programme earlier this year
Patricia Grant Wilson - ICTS Public Relations
EMPLOYEE OF THE MONTH...
Dear All,
With regards to the attached Copy of the Security Employee of the Month, the circumstances are as follows.
At approximately 07.15 hours on Friday 13th March 2009 Agent Helen Jones was on Security Duty at the Eastern
Approach Road Check Point when she was approached by an elderly male person who was in possession of and brandishing a large carving type knife which he produced from a sock in which it was concealed.
Helen retained her calm and requested that the male place the knife on the ground which he did, she then removed the
knife to a safe haven and requested that the Airport Police be called to attend, which they did.
It appears that the male is suffering from a form of Dementia and had been wandering about in the rain for some time from
his home on the approach to the Airport.
The Police assessed that the male was not a danger to the Public and returned him to his home, although this was not
known to Agent Helen Jones at the time she dealt with the situation.
Having discussed this incident with Jason the ICTS (UK) Station Manager, we both agreed that her actions were above and
beyond her normal duties and that she should be commended for her handling of the situation.
We believe that the accolade of Employee of the Month is well deserved and should be recognised as such. As well as
the Certificate being posted in an appropriate position within the ICTS (UK) Office Helen will also receive a Bottle of
Champagne.
Regards, Dennis
Email sent to Jason Campbell from Dennis Bailey- Cwl Airport
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12
AND THE WINNER IS...
Today (6TH MAY 2009) at 14:30 the prize draw was held at Central Search for the pair of free
Airline tickets which were offered as a token of appreciation from Aer Arann for all the hard work
and effort that went in to the final stages of the Rugby Six Nations here at Cardiff Airport in March
2009.
Dennis Bailey, the Airport Security Manager took great pleasure in drawing the winning ticket from the lucky
dip of 65 employee’s names that had taken part over the two days of that weekend in March. I am pleased to announce
that the two free Airline tickets for a trip to Dublin with Aer Arann have been won by security agent Kerry Pryce.
Well done to Kerry and thank you all for your hard efforts during the Six Nations Airlift, you are All a credit to ICTS
(UK) Ltd.
Jason Campbell
HALF OF BRITONS RISKING THEIR HEALTH IN ECONOMIC SLOWDOWN
A survey commissioned by HSF health plan found 48% of UK residents are putting off essential medical checks, such as the
dentist or optician, because of the cost – a rise of 30% since 2006.
Stephen Duff, HSF health plan, says the increase may be related to the slowing economy.
“People are avoiding costly medical checks and, unfortunately, this will soon be reflected in the nation’s overall health. As more of us
put off visits to the dentist or optician there will be an increase in preventable diseases, like mouth cancer and glaucoma.
“Detecting dental and optical conditions early not only saves you money but also increases the chances of successful treatment. That’s
why it’s especially important to sign up to a health cash plan during times of economic strain – it will ensure your health doesn’t suffer
along with your wallet.”
The survey of more than 2,000 UK residents also found that a staggering 70% believe dental visits should be covered by
taxes, rather than paid for by the individual, with a further 57% adamant that the Government should be paying our optical
bills.
“All of the HSF health plan schemes will reimburse you from 50 – 100% of these everyday health costs not currently covered by our
taxes, up to the plan maximum,” says Stephen Duff.
“It’s the simplest way for people to avoid the worrying trend revealed in this survey, and to ensure they’re not putting themselves at
serious and costly health risks further down the line.”
HSF health plan have a dedicated area representative for each ICTS location:
Belfast Airport – David Mace, mobile number 07968 122 715
Birmingham Airport – Jeremy Davies, mobile number 07970 843 215
Bristol Airport – Heather Payne, Mobile number 07967 171 692
Cardiff Airport - Jeremy Davies, mobile number 07970 843 215
Cargo Heathrow – Mike Todd, mobile number 07976 578 179
Edinburgh Airport – David Elliott, mobile number 07976 638 030
Gatwick Airport – Sally Hall, mobile number 07970 829 674
Glasgow Airport – Doreen McLean, mobile number 07976 638 031
Heathrow Airport - Mike Todd, mobile number 07976 578 179
Manchester Airport – Justine Cliffe, mobile number 07968 216 035
RASCargo - Mike Todd, mobile number 07976 578 179
GIS Didcot - Jeremy Davies, mobile number 07970 843 215
CAA - Sally Hall, mobile number 07970 829 674
Eurotunnel – Adrian Button, mobile number 07977 908 380
Epsom St Heliers Hospital - Sally Hall, mobile number 07970 829 674
Heathrow Connect - Mike Todd, mobile number 07976 578 179
London Southbank University - Adrian Button, mobile number 07977 908 380
Thames Valley University - Sally Hall, mobile number 07970 829 674
Middlesex University - Mike Todd, mobile number 07976 578 179
For more information on
the HSF health plan for
ICTS employees call or
text your name and
address to the HSF Area
Representative for your
location.