Harrow Council’s journey implementing
individualised commissioning &
Introducing MCeP & Infinity
Presented by
Chris Greenway
Assistant Director, Adult Social Services
Harrow Council
Harrow’s Personalisation Journey
Harrow’s Journey
E-Directory
of Services
Putting
People First
concordat
User CoDesign
Dismantling
the Blocks
2013 - With the market now
seeded and growing we
needed to develop a system
enabling users to;
Plan their support to meet defined
outcomes
Access the market place to meet
those outcomes
Purchase the support
What is My Community e-Purse?
• My Community e-Purse (or MCeP) an e-marketplace for people
in receipt of Adult Social Care services
• Developed by Harrow Council, the Voluntary Sector, and
Service Users and Carers
• MCeP (IP) is owned by Harrow Council and its residents
• Went live Jan 2014
My Community ePurse
My CeP
Support Planning
Dynamic
Purchasing
What makes My Community ePurse
unique?
● 1,000 active Personal Budget online accounts
● £1.7m through accounts last year and forecast to increase to £10m by
2017
● Uses PayPal electronic Purse to deliver Personal Budgets
● Grown market from 30 to over 700 providers in last three years
● Delivered £4m savings over a short period of time; projected to save an
additional £4m by 2020/21
● Received accolades and international praise
● Working with NHS England Personalisation and Participation Programme
to look at potential for Personal Health / Integrated Care Personal Budgets
Benefits of My Community ePurse
● Removes Barriers to Personalisation
– Don’t need Bank Account
– No need to provide Bank Statements, Invoices, Receipts
● Improved audit and governance - Resolves issues identified by
Audit Commission as Council has full view of all transactions
from Personal Budget in Real Time
● Co-Designed User Friendly Interface
● Delivers low prices through increased Competition
● Quality Standards improve Safeguarding
● LEAN process – improved Customer Journey
● Service User empowerment
● Self Service Model
● Reduces Council Aged Debt Position
Benefits of My Community ePurse
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Market forces savings equivalent to 9% - £2m
Led to an improved Customer Journey
LEAN process
Self service model
Service User Empowerment
Market development of 700+ providers
Easy to use system
Improved audit and governance
Easy recovery of unused funds
Next Steps taking MCeP to the next level
‘Project Infinity’
● Exploring commercial potential with a number of Global IT
Solution Providers
● MCeP 2 – Incorporating Health Personal Budgets
● Developing on MCeP solution a new system called Our
Community ePurse for private care and carers market
(‘Amazon’ for Self-Funders)
● Final Phase Total Community ePurse development a fully
integrated Assessment and Care Plan solution for Social Care,
Welfare and Health
New Platform Technology
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Software as a Service (SaaS) platform
XML configuration and source files
UML Modelling and code generation
JEE Interoperability
Plugin capability through interface implementation
Injection through Google Guice
Extensible and highly normalised data model
Intuitive configurability through an administration portal
Integration with external systems such as PayPal,
SAP, Oracle, Agresso
● Multi-tenancy at infrastructure, RDBMS and
application tier
Any Question?
● Any questions?
Public
Organisations
Traditional commissioning
Block
£££££ Community Care/CCG Budget £££££
Private
In-house
Voluntary
Organisations
Social
Enterprises
Provision of service
Individualised
Transformation
Self Directed Support
Splitting the atom
4,000 personal budgets
4,000 potential micro commissioners / citizens
Public
commissioners