making
you more
successful
NZ 0800 161 101 | AU 1800 161 101 | www.kitomba.com
Free upgrades and helpdesk
support means we have
the most current software
and know how to use it at
all times - which in turn
enables us to grow our
businesses.
We consider Kitomba our
partners in business. The
system is easy to use and
the team really listens to
our business needs. We
wouldn’t consider any other
provider.
Heath Flint, Linear Hair
Group Melbourne
James Carlisle, Director,
Vivo Hair & Beauty
winners use
kitomba
AT LAST!
Steve Winder, Secrets
Salon Group. Author of
Salon Management
we all love
kitomba and
what it does
for us all at
east.
I wouldn’t
look at
any other
system.
Ina BajaJ,
east day spa GRoup
ursula harris, NZARH
Supreme salon 2010
Benchmark
is a truly
innovative
business
tool.
It enables us to monitor the results that drive bottom
line profitability on a daily basis, as well as benchmarking
ourselves against other salons which is both motivating and
inspiring.
It’s like having a business coach with you 24/7.
Belinda Watson, BIBA,
L’Oreal Entrepreneur of the Year 2010
& Telecom Fastest Growing Salon 2011
Do Hairdressing, Shock Consult
Boutique Salon of the Year 2011
Was my first thought when I first came across Kitomba.
The reports are some of the best I have seen, clear
concise and useful. In fact I was so impressed I have
changed over to Kitomba in all my salons. The training
we were given was first class and everyone in the salon
found the change really easy!
Kitomba has allowed us to take our salon to the next
level. The technical support from Kitomba is world class.
The technical team always gives great advise and
assists us with enquiries promptly. Hype hair SPA,
Ria Bond,
Ria Bond Hair Design
kitomba boutique business of the year 2010
We love Benchmark at
Reds Hairdressing!
Our team are all visual
learners and graphs and
stars make more sense than
figures. We can monitor
our results immediately...
It’s great for the whole
team to see how the salon
is performing. Thanks
Kitomba!
Diana Beaufort, Reds Hairdressing,
Kitomba NZARH Salon of the Year 2012
Kitomba has
revolutionised our
business - Superb back
up service, regular
training and frequent
upgrades ... we’ve never
had our finger so firmly
on the pulse of our
business. Kitomba gives
your business eyes.
Sasha Lenski, Bettjemans,
Schwarzkopf Business
Stylist of the Year 2010
thanks
Kitomba. you
make my job
easier.
grant bettjeman,
bettjemans
Bettjemans. 4 x award winner 2010 industry awards
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3
mAKING YOU MORE SUCCESSFUL
Enhance
Client
Loyalty
• Improve rebooking and retention rates with automatic
prompts and gentle client reminders.
how kitomba helps your business everyday
• Make clients feel special by sending personal, automatic
messages on important dates like birthdays.
• Build new client relationships with personal, automatic
welcome messages.
• More efficient systems and processes mean more time to
create memorable client experiences!
Support
when you
need it
• Our friendly Support Team address your concerns quickly.
And it’s free, we even pay for your call!
• Workshops and training opportunities give you and your
team regular chances to learn and ask questions on how to
build your business.
• You’re never alone. We can even take control of your
mouse to show you solutions on your own screen!
• You’ll find us easy to talk to. Our entire Support Team have
industry experience.
Increase Sales
• Reduce no-shows with appointment confirmations.
• Bring back your lapsed clients with professional,
pre-prepared emails.
• Target your products and services with Star Clients.
• Take advantage of marketing opportunities with kmail create professional client newsletters, and promotional
emails like Mother’s Day, Valentine’s Day and Christmas.
Get more for
your money
• Weekly fees include all software use, new releases,
maintenance and support!
• Easy-to-understand reporting gives you quick insight into
how to make your business better, and your life easier.
• Work anywhere with Kitomba One.
• Client data automatically backs up to Kitomba’s secure
servers so your business can be up and running again
quickly, if disaster strikes.
• Save your money today with minimal up front costs.
• Spread payments with subscription based billing.
Free UP
youR
TIME
• Tax benefits are gained immediately not after years of
depreciation.
• Save your money today with minimal up front costs.
• Spread payments over time with subscription
based billing.
• Reduce costs and free up your cash with better stock
management systems.
how kitomba
helps your
business
everyday
• Improved systems, knowledge and promotions all help
in saving your time and increasing profits.
• Reduce costs and free up your cash with better stock
management systems.
Photo: Bettjemans
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5
Kitomba One
online
services
YOUR BUSINESS ANYWHERE, ANYTIME
Menu
[email protected]
Home
>>
Full screen
Kimberly Grant
642102782156
[email protected]
AM
99am
10AM
10am
Appointment Summary
Wed 22nd February 2012
Status: Completed
11:00am
12:30pm
12:45pm
11AM
11am
Extra Product
with Regina
Creative Full Head
Colour
with Regina
Take Off Colour
with Regina
DRY OFF
with Regina
12PM
1PM
23pm
PM
3pm
4PM
Wednesday, 22nd February 2012
Regina
Regina
Chanelle
Chanelle
DESK
Cut BLOWAVE
Sarah Reynolds
Cut BLOWAVE
Shelley Frew
DESK
DESK
DESK
foils - 1/2 Head
R
cut MEN Cut Style
Aaron Tregaskis
Extra Product
Kimberly Grant
R
Take Off ColourR
DRY OFF
Kathryn Potter
R
Dry Off
Take Off Colour R
Kathryn Potter
R
Take Off Colour
R
R
Cut Blowave
Extra Product
Take Off Colour
Pam Perger
R
Kimberly
Grant
Creative
Full Head
Cut Blowave
Colour
Pam Perger
Creative
Full Head R TEA BREAK
Kimberly
Grant
Colour
Kimberly Grant
R
R
CUT TEEN Female
13-19 YRS
Lauren
Osborne
cut
TEEN Female
Log in
Men’s
Cut
New here? Register
Now
Hamish
Maygar
Take TRIM
Off Colour
CUT FRINGE
R
Take Off Colour
DRY OFF
CUT CHILD
5-12 YRS
Kimberly
Grant
foils - 1/2 Head
Kim Batchelor
R
Toner
R
BWAVE Add-On After
Take
Off Colour
Colour
Toner
Kim Batchelor
Holly Ryan-Salter
DESK
R
Kitomba One, our cloud-based service
gives you the ability to access the salon
and manageVivo
your
How business wherever
you
need to. Whether checking business
Sonia
BLOWAVE
reports
Carla Richards on your smartphone while you’re
on the beach or confirming a client
foils - 1/2 Head
Kim Batchelor
booking on your iPad, it’s all possible.
R
Cut BLOWAVE
R Katrina Schmahi
DESK
forgot password
Full Head Colour
Emma Davids
Take Off Colour
R
Cut MEN Cut Style R
Aaron Tregaskis
CUT TEEN Female R
LUNCH
13-19 YRS
Gemma Thompson
Take Off Colour
cut child 5-12 YRS
Holly Ryan-Salter
LUNCH
R
Logout
R
Toner
LUNCH
R
Kimberly Grant
FOILS lunch
- 1/2 Head R
Kim Batchelor
R
Log in to Kitomba OneTEA BREAK
Cut BLOWAVE
Email
Katrina Schmahi
Password
Cut
BLOWAVE
Nancy Doolin
TEA BREAK
Lauren Osborne
LUNCH
CUT TEEN Female
13-19 YRS
Gemma Thompson
cut FRINGE TRIM
R
Take Off 13-19
Colour YRS
Cut BW Irons/Waves R
Kate McDonald
Take Off Colour
R
TEA BREAK
CUT CHILD PreSchoolcut
0-5 YRS
child PreTake Off
Colour
School
0-5 RYRS
R
Kate McDonald
Kathryn Potter
Pam Perger
Josh
cut child 5-12 YRS
James Hutt
Kitomba One Products
Products represents a huge portion of your revenue
and costs. Manage your suppliers, product lists,
pricing and more online with Kitomba One Products,
for tighter control over your stock investment.
Take Off Colour
Toner
Kate McDonald
Retouch
Take Off Colour
Kathryn Potter
FOILS - 3/4 Head R
Foils - 3/4 Head R
Pam Perger
R
Kelsey
cut child 5-12 YRS
Holly Ryan-Salter
Sonia Watson
R
Kathryn
Potter R
Retouch
Cut BW Irons/Waves R Take Off Colour
Kate McDonald
DRY OFF
12pm
PM
[close]
Reports
1 day >
Tash
Tash
Retouch
Kathryn
Potter
Retouch
client card
Clients
today
< 1 day
AM
88am
Show non-working staff
10:15am
Appointments
Kitomba One Reporting
Have the confidence to make good business
decisions quickly with Kitomba One Reporting. View
sales activity along with other KPIs and see trends
right down to your individual team members. Give your
accountant and business coach access for maximum insight.
R
R
Kitomba One Appointments
You can track and manage
appointments while you’re
on the move. Use the Kitomba
One Appointments on your smartphone,
iPad or laptop, anywhere with an
Internet connection.
Kitomba One Services
Add new services and pricing – or adjust your
existing services and pricing when you’re away from
your business. Kitomba One Services gives you the
flexibility to react to – and cash in on new opportunities and
inspiration instantly.
LUNCH
R
Kitomba One Clients
Accessing your client records online makes viewing,
editing and updating clients’ details easy from
wherever you are, whenever you choose. It’s secure and
flexible to ensure your client database is always under
your control.
LUNCH
Cut BLOWAVE
Shelley Frew
Give your accountant, business coach and
staff access to the features they need
4pm
R
BWAVE Add-On After
Colour
Kim Batchelor
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7
Online Service
bench mark
get smart with benchmark
The most powerful
salon business tool
you can have
With no other product like it on the market, Benchmark gives you more insight
into your business - and the industry overall - than ever before. Use Benchmark
to instantly see where your salon does well, where it could improve and what is
possible. You can anonymously compare your performance against similar salons,
or the industry as a whole.
Charlotte - sees most amount of clients, and brings in most money
Charlotte (23)
$3,266
$87
Steve (20)
$3,060
$100
Salon
Average (17)
$2,210
$55
$53
$72
Kath (16)
$1,440
$55
Ben (10)
$1,360
$46
$58
$35
$90
Services Star
$142 Steve - Highest
average client
spend & sells the
$153 most services
per client
$130
$90 Ben - our
retail star!
$136
See services vs retail figures
Salon average
compare salon
average with
individual staff
Work with Kath
to help her sell
more services
and retail
Available in real time, Benchmark helps you answer questions like “How does my
client rebooking rate compare with others?”, “Which team members need more
training?” or “Are my prices too low?” It’s your choice how deeply you delve - see
a quick overview of your most critical information or review in detail. You can
compare re-booking rates between your regular and new clients, or against other
salons in your locality.
It’s easy. It’s powerful. It’s insightful. And it’s all in pictures. Now you can make
smarter decisions with new insights into your business and your industry!
Learn so much from each graph. See
what makes the most profit but also
focus on areas of growth.
“An amazing business tool. Benchmarking your
salon or spa with others in the industry is a
great motivator.”
Belinda Watson, Biba
Gauge performance within seconds. Benchmark is great for visual learners
Benchmark gives your salon a star rating in each area of your business. Learn your salon’s ranking in
key areas such as; Rebooking, Chemical, Retail and Client Average Spend.
Photo: Bettjemans
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Online Service
marketing
and kmail
everyday marketing and campaign marketing
Track all your
marketing
through kmail
Create powerful, one-off and regular automatic marketing campaigns.
Communicate with your clients via SMS, email, post or a combination of your
choice! Save time and energy, gain more loyalty, more clients, more sales and
ultimately more profits.
Everyday Marketing
Let Kitomba do the work for you with Everyday Marketing. You decide when
to contact your client’s, set up your message once in Everyday Marketing and
relax. Kitomba will send your birthday wishes, appointment reminders, ‘thanks
for referring a friend’ messages and more, while you get on with running
your business.
Campaign Marketing
Send powerful one-off campaigns to your clients to tell them about a new product
or service you’re offering, to remind your clients about your special gift packs for
Valentines Day or Mothers Day and to send your monthly newsletter.
“Kitomba’s Marketing is a really cost-effective and easy
way of connecting with clients on an ongoing basis.
We’ve set it up to automatically send out messages to
clients on their birthday’s and other special occasions.”
kmail
Kmail is the html email component of Everyday and Campaign Marketing. You can choose from
a selection of pre-prepared email templates or have your own suite of branded kmails designed
specially for your business - or if you have your own designer, they can create your kmails for you.
Quickly see the effectiveness of your campaign through smart visual reporting that lets you see how many
recipients opened, viewed and forwarded your kmails. Kmail makes it a breeze to create and send email
campaigns that are as professional as the rest of your business!
Colour Me Happy Hair Skin Body
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11
Online Service
kmail
templates
Written and designed by professionals with you
and your clients in mind
library templates
Choose from our selection of effective pre-prepared emails, the hard work has
already been done for you. Everyday Marketing favourites include: lapsed client
/ appointment reminder / colour / treatment follow-up. Campaign Marketing
favourites include: newsletter / Mothers Day / Valentines Day. All the library
templates are pre-loaded into kmail ready to be used. Once you purchase a
template, it’s yours to own and adapt, as you like.
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Designer
Email Marketing
Set your salon and spa apart from your competitors, make sure your brand is
beautifully represented in your marketing and continue the fabulous experience
your clients have come to expect every time they hear from you. Get Designer
Email Marketing with Kitomba.
You’ll have access to a talented design-house who’ll create a suite of email
marketing templates tailored to your business. An affordable solution, you’ll have
your own library of templates and the suite will be yours to own and adapt, as you
like. All you have to do is choose who to market to!
How it works
Once you request this service you’ll be contacted by
the design-house to complete a design brief so they
understand your business. Provide your logo, colours
and any other graphics and they’ll get started. Once
you’re happy with your templates, they’ll be delivered
to your kmail account and you’re ready to go.
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Online Service
You can customise your
Online Booking page to
your business
online
booking
With so many people online, online
Booking makes it easy for you to fill up
your appointment book
Open 24/7
Online Booking creates a
professional online customer
experience that your
customers will love
Be where your clients are. Your clients will love the convenience of safe and
professional 24/7 booking - especially if they have busy or unusual schedules, or
want to book appointments discretely. A professional online presence also helps
new clients find you, just like a sign on a busy street. Now you can enjoy happier
clients while attracting new ones, with Kitomba’s Online Booking!
half of all online bookings are made
when the salon is closed
Online Booking lets multiple clients book with you at the same time. Free up your
phone, avoid missed calls and ease your workload! Now you can concentrate on
your in-salon clients. Smart promotion of your website will help you make the most
of Online Booking.
You’re in safe hands. Clients don’t see your appointment book – it’s never
exposed. Kitomba’s latest security measures mean bookings are genuine and your
information is safe and secure. Feel assured that you and your clients are in safe
hands with Kitomba Online Booking.
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“Online Booking is another great innovation
from Kitomba that is keeping our salon right
up to date in a very competitive fast moving
industry.”
Sheryl, Absolut Hair Salon
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Kitomba
Essentials
Star Clients
Kitomba
essentials
Kitomba is easy to use, easy to learn and you’re always
supported. right from the start you’ll have access to:
Calendar and
Appointment Book
Kitomba automatically awards your clients “Stars” according to your wishes.
Kitomba shows you in pictures who your best and five star clients are and
what the others need to do to become a five star.
Now you and your staff can quickly see your clients in a totally different
light, and gain an immediate impression of how to increase their value!
Star Clients is also great to help direct your marketing to where it’s
most effective.
Client Cards
Cards Screen
The Cards Screen is where you go to see all of your clients and products
& services. Update clients, search by client and view previous and planned
client appointments.
In the same way you can also update product & services, search by
product/service, or by product category. Create, modify or search for
Invoices, Credit notes and Quotations. All suppliers, all your orders and
invoices are stored here.
Appointment Book
Quick and simple to use!
Whether you are on your own or have a big team - Kitomba’s appointment
book / calendar makes it easy for you to manage your appointment work
flow. Multiple views, colour-coding and access to all key appointment related
tasks means it’s easy to make appointments, add staff, create new clients,
send confirmation messages and more.
Appointment Confirmations
Reduce no shows and increase client retention.
Text and email appointment confirmations are all part of the package and
of course your client can text back to confirm themselves. Another click and
you can change an appointment or a client’s details - seeing your client out
is a breeze too with a prompt for a quick and easy rebooking.
Stock
Make your stock work for you
Whether you’re managing stock levels or prices, ordering from your supplier,
or generating pricing labels, Kitomba’s stock management system does
the lot. And it’s as super simple to use as the rest of Kitomba! Now you
can concentrate on selling the right products to your clients, knowing that
Kitomba can handle the rest. Increase your sales and make your stock work
for you with easy, effective stock management from Kitomba.
Wages/Commission
Working out what everyone has earned can often be time consuming. Let
Kitomba do the hard work! Setup your wages and commission plans once,
and then sit back and see the results generated for you. You can have as
many different plans as you wish - one for every staff person even!
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Kitomba
Essentials
Kitomba
Support
Loyalty
Have you ever used a frequent flyer points
programme? Kitomba gives you all this and more.
You have the ability to reward your clients the way
that best suits your business. Turn on Loyalty (it’s
optional) and either offer it to all clients or enrol your
best clients. You decide how many points people
earn, on what purchases, when and on what they can
be redeemed (and of course when they expire).
service
& support
Our support starts before you even get Kitomba
Security
Kitomba security ensures your valuable information is safely under the lock
and key of your choice. Simply decide what security works best for your
business - you can have passwords, personal pin numbers, individual swipe
cards or you can turn security off completely! Then choose who can access
what areas in Kitomba, and Kitomba security effortlessly manages it for you.
Data Insurance
Automated data backup is your insurance policy and it’s all part of the
package. Your data is automatically backed up every night safely and
securely, so there’s no worries about theft, computer problems, and coffee
spills. Your information will always be safe and sound.
Billing
Support from Day One
“We all love
using Kitomba.
You offer not
only a fantastic
program but
even better
service and help,
and we all really
appreciate it.”
Most of our customers are not computer experts! So your support starts before
Kitomba is even delivered. We’ll help you with initial set-up and training, tailor your
Kitomba to your business, pre-load your computer, and send a personal Kitomba
trainer to teach you and your team in your own environment. No complications.
No stress!
Ongoing Support
Our friendly service and support team is only a free call away – yes, we even pay
for your call! You’ll love our ‘Remote Assist’ service where we control your mouse
like we’re right next to you. Watch, listen and ask questions while working through
solutions together! Our service team have backgrounds in our industry too, so you
can feel sure we understand you and your needs.
Workshops & Education
Sell retail using your scanner, enter discounts, add other clients to the bill,
select your payment types - even split payments, including vouchers or
Kitomba’s in built loyalty programme. Whether you make a sale from an
appointment or a walk in client, Kitomba can cover it all.
Kimberlee of Belle
Image
Regular workshops and training opportunities mean you and your staff have lots
of chances to learn and ask questions in safe, tutorial- type environments. Plus our
library of online tools mean you always have access to mini-guides, user manuals
and training videos.
• Client & Casual Client billing
With you all the way
• Bar codes
• Cash drawer balance
• Transaction summaries
• Service Price book
• Pre & post payment of accounts
• Client Statements
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Reporting
The business summary shows you all
the key financial and non-financial
information for your business.
kitomba
reporting
Some Favourite Reports
Client History
Cash Drawer Reconciliation
See a list of all appointments for the day for each staff
person, including details of their client’s last three visits.
Run your cash drawer reconciliation at the end of each day to
easily balance your cash drawer or till.
Client Retention
Sales Analysis
This report lists all clients who haven’t rebooked or been in to
see you for more than three months. These clients are at risk
of taking their business elsewhere.
This report you use to get the total net sales for each staff
person grouped according to your preferences.
Sales Daily Sheets
Wages & Commission
View wage and commission amounts for all your staff over
any time period. This report saves you admin time and
removes the chance of human calculation errors.
A detailed breakdown showing sales to all clients, including
services, retail and vouchers for each staff person for the day
(or any time period you run it for) in one simple report.
Bar Code Pricing Label
Stock Statistics & Purchase Order
Kitomba has a full range of stock reports. One of the
favourites is the Stock Statistics report which gives you
information on what’s selling and at what margin. The
Purchase Order report is generated with one click from
Kitomba’s Auto-Order feature and is ready for sending
straight to your supplier.
Print off barcodes with pricing information and attach it to
your retail stock, ready for sale.
Security Log
With Kitomba security you can check on any transaction that
you may be interested in, for whatever reason. This report
gives you the comfort of knowing you can track and report on
what’s happening in your business.
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simple
to use
bench
mark
Making you more successful
helpdesk
support
kitomba one
education and
training
work
shops
choose kitomba
online
booking
star
clients
data
backup
marketing
...and so much
more
complete
solution
data insurance
22
call kitomba
free up
grades
NZ 0800 161 101
AU 1800 161 101
23
NZ 0800 161 101
AU 1800 161 101
www.kitomba.com
2012BGNZ/AUAug