Complete Job Search Guide
Table of Contents
This guide is divided into three books that will assist you in your job search. Each book contains
its own table of contents. Do not hesitate to contact any of our counselors for further assistance.
For our contact information, please see the last page of this guide.
Book 1: Resume Guide Book
Book 2: Correspondence Guidebook (Parts I and II)
Book 3: Interviewing for Success
Pages
1 to
Pages 44 to
Pages 85 to
43
84
114
RESUME GUIDE BOOK
TABLE OF CONTENTS
GETTING STARTED
Page 2
KEYS TO RESUME WRITING
Page 3
ACTION WORD LIST
Pages 4-5
TIPS FOR AN EFFECTIVE RESUME
Page 6
CREATING SCANNABLE RESUMES
Page 7
E-RESUMES
Pages 8-9
STANDARD RESUME HEADINGS
Pages 10-11
SPECIAL TIPS FOR INTERNATIONAL STUDENTS
Page 12
THINK ABOUT YOUR EXPERIENCE
Page 13
BACHELOR DEGREE CANDIDATES
Pages 14-24
MASTER DEGREE /EXPERIENCED CANDIDATES
Pages 25-42
REFERENCE SHEET
Page 43
1 |P a g e
GETTING STARTED
Your resume represents the quality of your work and is the first sample that a prospective employer reviews.
To create a positive impression it should:
w
w
w
w
w
w
Be professional in content and appearance
Be well organized
Communicate your information clearly and effectively
Show achievement
Be honest and accurate
Demonstrate what you can do for the employer
Think of your resume as a custom designed marketing tool developed to capture the attention of a prospective
employer – within 20 seconds! That’s how long it takes a reader to formulate a first impression and that's how
long you have to create an impact! Communicating your professional qualifications quickly and effectively will
determine your chances of being considered for an interview.
A resume is a descriptive summary of your background, concisely written and attractively presented. It should
focus the reader on your strongest points in relation to your current career goals. Follow the rules of grammar,
punctuation and structure. To be most effective, customize your standard resume for a specific position or
industry.
Take time to prepare your resume by reviewing your achievements, skills, experiences and strengths. Be sure to
highlight skills and achievements that relate to the positions you are targeting.
On the following pages, you will find guidelines, key points, action words and sample resumes. Use them to
assist in developing a strong resume reflecting your specific skills and career objective.
Good Luck!
2 |P a g e
KEYS TO RESUME WRITING
SELECT A FORMAT:
Chronological Resume The most recent position is first and then proceeds backward. Include the company
name, location, your job title and dates of employment. Think in terms of your duties and accomplishments in
each position, how they relate to the success of the organization and how they impact your present career goal.
Functional Resume This form is useful for career changers. The skills relevant to the present career goal are
highlighted and supported by accomplishments from any position you have held. The companies, positions, and
titles follow.
Chrono/Functional Emphasizes both skills and employment experience.
RELATE YOUR STRENGTHS:
Accomplishments In addition to “what” you did in a job are the questions of “so what” and “how.” What
skills did you use? How did you contribute to the company, the customer and employees? Be specific and
quantify when applicable.
Quantify, Quantify, Quantify Can you show how much your sales increased, the percent of money saved by
your efforts, the number of people you supervised, the budget you had, the number of reports you produced, or
the money you handled? USE IT! It’s specific and impressive.
Verbs, Verbs, Verbs Verb’s connote energy, power and a “can do” effect. Do not start off with “responsible
for.” Do not use “- ing” words which have a passive quality.
Compare These Statements:
“Responsible for handling customer problems.”
VS.
“Resolved approximately 30 customer problems on a daily basis resulting in a high degree
of customer satisfaction.”
Refer to the list of action verbs on the following pages when writing about your
activities, experience and accomplishments.
BE SURE TO:
w
w
w
w
w
Relate your accomplishments to the skills required in your prospective position.
Use active verbs and powerful phrases to describe your activities.
Quantify whenever you can to illustrate the results of your actions.
Look at your past experiences and try to relate them to the positions you are now seeking.
Meet with a counselor to edit and fine-tune your resume. Remember, it must be perfect!
3 |P a g e
ACTION WORDS
abstracted
accelerated
achieved
acted
acquired
activated
adapted
addressed
adjusted
administered
adopted
advertised
advised
aligned
allocated
amplified
analyzed
anticipated
applied
appointed
appraised
approved
arbitrated
arranged
ascertained
assembled
assessed
assigned
assisted
attained
attracted
audited
augmented
authorized
balanced
billed
bought
budgeted
built
calculated
calibrated
captured
chaired
changed
charted
clarified
classified
coached
collaborated
collected
combined
communicated
compiled
completed
composed
computed
computerized
conceived
conceptualized
conciliated
concluded
condensed
conducted
confronted
consolidated
constructed
conserved
consulted
contracted
controlled
coordinated
corrected
corresponded
counseled
created
cultivated
decentralized
decreased
deferred
defined
delegated
delivered
demonstrated
designed
determined
developed
devised
diagnosed
directed
discharged
discovered
dispensed
displayed
disposed
disproved
dissected
distributed
diversified
diverted
documented
doubled
drafted
dramatized
drew
drove
edited
educated
effected
eliminated
employed
enabled
encouraged
endorsed
enforced
engaged
engineered
enlarged
entered
entertained
established
estimated
evaluated
examined
executed
exhibited
expanded
expressed
extracted
fabricated
facilitated
familiarized
filed
filtered
figured
fixed
forecasted
formulated
forwarded
founded
framed
gathered
generated
governed
greeted
guided
headed
helped
hired
identified
illustrated
implemented
improved
improvised
inaugurated
incorporated
increased
indexed
indoctrinated
influenced
informed
initiated
innovated
input
inspected
inspired
installed
instituted
instructed
4 |P a g e
interacted
interpreted
intervened
interviewed
introduced
invented
inventoried
invested
investigated
judged
launched
lectured
led
lightened
liquidated
listened
localized
located
maintained
managed
mapped
marketed
measured
mediated
memorized
mentored
minimized
modeled
modernized
modified
monitored
motivated
navigated
negotiated
networked
observed
obtained
operated
ordered
organized
originated
overhauled
oversaw
participated
perfected
performed
persuaded
photographed
piloted
pioneered
planned
played
predicted
prepared
prescribed
preserved
presented
presided
prevented
printed
prioritized
processed
procured
produced
programmed
projected
promoted
proposed
protected
provided
publicized
published
purchased
quoted
raised
reasoned
reclaimed
recommended
reconciled
recorded
recruited
redesigned
reduced
referred
regulated
rehabilitated
related
remodeled
rendered
renegotiated
reorganized
repaired
replaced
reported
represented
researched
resolved
responded
restored
restricted
retrieved
reviewed
revised
revitalized
rewrote
rotated
saved
scanned
scheduled
screened
selected
served
settled
set up
shaped
simplified
sketched
sold
solved
sorted
sparked
spearheaded
specified
spoke
started
stimulated
straightened
streamlined
strengthened
stretched
structured
studied
subscribed
succeeded
suggested
summarized
supervised
supplied
supported
surpassed
surveyed
synthesized
systematized
tabulated
talked
taught
tended
tested
tightened
timed
traced
traded
trained
transcribed
transferred
translated
transmitted
treated
trimmed
tripled
troubleshot
tutored
uncovered
undertook
unified
updated
upgraded
utilized
validated
vitalized
volunteered
widened
withdrew
won
wrote
5 |P a g e
TIPS FOR AN EFFECTIVE RESUME
w Keep the resume to one page unless you are an experienced candidate.
w Use the jargon and buzzwords of your industry.
w Avoid abbreviations.
w Use bulleted phrases or sentences beginning with action verbs to describe duties, responsibilities and
accomplishments.
w Do not repeat yourself.
w Do not use personal pronouns, e.g. “I”, “Me.”
w Job descriptions should be achievement, skills and results oriented.
w Quantify where appropriate in terms of sales, profits, cost savings, time savings, size of budget handled,
number of people supervised, etc.
w Identify your transferable skills and illustrate them in your achievements.
w List most recent and relevant experience, not necessarily your entire employment history.
w Use indentation, bolding and capitals for emphasis.
w Do not use pre -designed templates in software programs unless they conform to the formats described
in this guide.
w List dorm and home address with all phone numbers (e-mail address optional). Include work phone number
only if this will not cause a problem at your job. Make sure you have an effective way to receive phone
messages.
w Use laser quality printer or typeset on 24 lb. white or ivory bond paper.
w Create your e-resume in MS Word.
w Proof for typos and have someone else proof it as well!
w Do not include personal data such as height, weight, age, marital status, etc.
w Write in the present tense for current positions and past tense for prior jobs. Use telegraphic speech. Avoid
extra words like “a”, “the”, etc.
6 |P a g e
CREATING SCANNABLE RESUMES
Today’s employers often require resumes that can be “scanned” into a computer database for tracking. Creating
a computer-friendly resume is a necessity as growing numbers of corporations, recruiting firms and public
employment services are turning to technology to manage the tremendous volume of resumes they receive. The
resume you send is first scanned into the computer as an image and is then converted to a text file. A good
scannable resume maximizes the computers ability to “read” your resume and your ability to get “hits”. Follow
these key guidelines for writing an effective scannable resume.
FORMAT:
Use standard typefaces such as Helvetica or Courier (sans serifs – the little strokes at an angle to the vertical
lines of a character) in 12-14 point sizes. Use Times or Palatino, 14 point, as a second choice. Avoid, italics,
script, underlining, and compressing space between letters. Vertical and horizontal lines may get confused with
letters such as “L” or “I”. Avoid using graphics, shading and tables – the equipment that scans your resume is
set to “text”, not “graphics.” Do not use parentheses or brackets around telephone numbers. Use a traditional
chronological resume format that avoids complex layouts. Minimize the use of nonstandard abbreviations;
most scanners will pick up BA, MS, PhD, etc. but may not read hard-to-recognize abbreviations (i.e. L.E.A.D.,
R.A., etc) unless it is industry specific.
CONTENT:
Your name should be on its own line above all other text. The computer will assume the first text it reads is
your name. Do not place your name adjacent to your contact information or your name might become “Joyce
Lewis 606 North Hall.” A keyword summary at the top of the page (after your contact information) may
identify important skills and experiences.
§
§
Use skill-focused nouns: Recruiters can access their resume database by searching for applicants
with certain skills and experience. They will search for key wo rds, usually nouns such as writer,
manager and biologist as opposed to verbs such as managed, organized, engineered, etc. It is
important to describe your experience with descriptive nouns rather than verbs or vague descriptions.
The more facts and “keywords” you include, the more “hits” your resume will receive and the better
the chance of selection and further review.
Maximize the use of industry jargon: It is logical to assume the recruiter’s software will search for
keywords specific to a certain field and position. Use terms that are the “buzzwords” of your
profession.
PRINTING and PAPER:
Always send a clear, original laser-printed resume for scanning purposes. Photocopies can sometimes add
black marks or lighten up the text beyond optical recognition. Never use a nine-dot matrix printer. Use a light
colored, standard size 8.5 x 11 paper, printed on one side only. Aim for the highest contrast between paper and
ink. If you use more than one page, make sure your name appears at the top of each.
7 |P a g e
E-RESUMES: PUTTING YOURS ONLINE
In today’s job market, you must have an electronic resume ready to send at the click of a mouse. Electronic
resumes are similar to scannable resumes in that they are reduced to digital form for employers to search. A
traditional resume has focused on visual aesthetics to grab a person’s attention. The e-resume attempts to grab a
computer’s attention. The e-resume’s goal is to be scannable, searchable and uploadable. The previous page
describes scannable documents. Follow the same instructions for creating your e-resume (simple format).
UPLOADING YOUR RESUME
Many companies or job search sites request that you submit your resume online. Your resume is directly
uploaded to their computers which, in turn, format your resume to their standards. You can upload your resume
onto an “online form” or via e- mail in the message field or as an attachment. Online forms are typically found
on an employer’s website or job search engine. You will be asked to type in certain information into blank text
boxes and when complete, click a button to submit the information. Sometimes you are given extra space to
type a cover letter or summary of qualifications. You can also cut and paste your resume into the text boxes.
E-MAILING YOUR RESUME
Many sites give you the option of e- mailing your resume as well. You can send your resume as part of the email message using the “cut and paste” function of your software. Be aware that the document will lose all
formatting. Since there is a wide variety of e- mail systems, it is wise to convert your resume to RTF or Rich
Text Format to send as an attachment. This option is found under your “save as type” command, often under
the “file name” text box.
Definitely test out your e-resume by e-mailing it to a friend and yourself. See the following page for a sample
scannable/e-resume.
8 |P a g e
Matt Anderson
465 E. Lincoln Avenue – Apt. 211
Mount Vernon, New York 10552
914 442-1871
TEACHING OBJECTIVE
Elementary School Teacher (K-6)
Special Education Elementary School Teacher
EDUCATION
Pace University, Pleasantville, NY
B.S. Elementary Education – 2001 GPA: 3.3/4.0
Specializing in Special Education
Concentrated in Environmental Studies
STUDENT TEACHING EXPERIENCE
Grady Elementary School, Elmsford, NY Fall 2001
Dixon Elementary School, Elmsford, NY Fall 2001
Successfully incorporated cooperative learning strategies to teach kindergarten and 6th grade
classrooms
Applied effective classroom management skills
Constructed effective bulletin boards and developmental centers
Prepared numerous interdisciplinary projects formulated around several subjects
FIELD OBSERVATION
Observed and assisted teachers in kindergarten and 6th grade classes at the following schools:
Grady Elementary School, Elmsford, NY
Dixon Elementary School, Elmsford, NY
EMPLOYMENT
Board of Education: Mt Vernon, NY
Substitute Teacher/Teachers Aide 2000-2001
Helped students of High School age with schoolwork and answered questions
that the students posed during class
Pace University: White Plains, NY
Computer Resource Center Consultant 2000-present
Aided students in the use of various computer programs
YM-YWHA of Mount Vernon: Mt. Vernon, NY
Day Camp Head Counselor 1993-2000
Supervised children with enrichment and recreational activities
Maintained an orderly and disciplined learning environment
ACTIVITIES
Literacy Volunteer of Westchester County 2001-present
Mentored special needs students at Pleasantville Cottage School 2000
CREDENTIALS
Available Upon Request from Pace Career Services, Pleasantville
9 |P a g e
STANDARD RESUME HEADINGS
The following are common headings used on resumes. Of course, you would only use those applicable to you.
IDENTIFICATION:
Include name, address, phone number and e- mail address. If you have a home
and school address, include both. Keep it in the middle or right hand side. (Paper clips
and staples go on the left).
OBJECTIVE: (Optional)
Use one if you think it will help an employer identify you for a specific position. Your
cover letter is an appropriate place to expand on an objective. When preparing a resume for the
Campus Interview Program do not include an objective. When you engage in your own job search
you should tailor the objective to fit a specific position.
PROFILE/SUMMARY: (Optional )
This is effective for people with experience as it summarizes your skills and
qualifications and provides a short and powerful snapshot to pique the reader’s
interest. Everything mentioned in a summary statement must be illustrated in the resume.
See the Experienced Candidate section of this guide for examples.
EDUCATION:
If you are about to graduate, this should be the next section of your resume. List
school, city, state, major and graduation date. If you have attended other institutions, list
them in REVERSE chronological order. If you have been in the workforce for a few
years, education should be listed toward the bottom of your resume.
Grades- Most employers look for a QPA on the resume. If it is omitted, they may
choose not to interview the candidate or assume the grades are low. At some
point during the job search process, you will most likely be questioned about
your academic standing. Be ing up front is often the best course of action. You
may also include your QPA in your major if it is higher than your overall. DO
NOT ROUND OFF YOUR QPA.
*NOTE: If you are financing a substantial portion of your education, mention it
along with the number of hours you work outside of school.
HONORS/AWARDS:
Include this section if you have won scholarships or special awards, such as Dean’s List,
academic achievements, etc.
SPECIAL PROJECTS/RESEARCH:
Highlight class projects or research which demonstrate your knowledge and skills in
your desired field. Where relevant, include software utilized in analyzing data.
EXPERIENCE:
This is the heart and soul of a resume and requires thought and effort. As you write
about your experience, always make it accomplishment oriented and quantify wherever
possible. Think about the skills you have used in past jobs that are relevant to the type
of position you are seeking. Volunteer work may be classified under experience or may
be listed separately. DO THE EXERCISE ON THE FOLLOWING PAGE: “HOW
10 | P a g e
TO THINK AND WRITE ABOUT YOUR EXPERIENCE!”
SKILLS:
Computers:
Languages:
Other:
Absolutely include your computer skills including software, hardware,
operating systems and applications. If computer skills are of major
importance to the position you seek, consider a separate section.
Often of vital importance and may deserve a separate section.
Differentiate between bilingual, fluency, and working knowledge.
Any other important skill you possess relevant to your job search.
ACTIVITIES/INTERESTS:
Activities and interests serve to show you as a three-dimensional person and can serve to
enhance an interview. Mention organizations in which you are an active participant.
Indicate leadership positions you have held. You may wish to include significant
accomplishments and activities. Be honest and specific when describing interests and
sports participation.
AFFILIATIONS:
Professional affiliations may have a separate section or be included in activities.
PUBLICATIONS/PRESENTATIONS:
Mention all that are relevant to the position you are seeking.
LICENSES/CERTIFICATIONS:
Include if appropriate to your career focus.
PERSONAL STATEMENT:
If you have had an unusual background that cannot be adequately illustrated on your
resume, consider using a personal statement. You must have a strong rationale for its
use and it must be exceedingly well written. Consult with a career counselor before
using this section.
REFERENCES:
“Available on Request” really means the end of the resume and “I’d be happy to provide you with more
information if you’d like!”
11 | P a g e
SPECIAL TIPS FOR INTERNATIONAL STUDENTS
YOUR NAME: If your name is difficult to pronounce, consider using an American name to make it easier for
an employer to pronounce. Put the name in parentheses:
Example: Zhou Rong (Kevin) Chen
EDUCATION: Translate your home country grade point average (if different from U.S. system) to standing in
graduating class (“top 5% of class”). Indicate if you were educated in a British or American school.
EXPERIENCE: List your relevant home country experiences.
LANGUAGE: Include your bilingual skills in a section titled “Languages” or “Special Skills.”
For additional information specific to your job search, go to www.pace.edu/coopcs click on “Students”, then go
to “Job Search Links”. Click on “Links for International Students”.
12 | P a g e
THINK ABOUT YOUR EXPERIENCE
1. Write out your clearly stated job objective.
2. List all the skills required for that position (e.g. organizational, analytic, interpersonal, presentation).
3. Brainstorm and write “one liner” achievement or accomplishment examples for each skill from every job
you have had or activity in which you have been involved. Quantify when possible. Think how “oneliners” can be incorporated in your resume.
Examples
wIncreased sales volume by 20% through new marketing strategies
wPlanned and spearheaded successful diversity conference
wSelected as “Employee of the Month”
13 | P a g e
BACHELOR DEGREE
CANDIDATES
14 | P a g e
NAME
Address
Telephone
E-mail
Note:
Transfer student.
EDUCATION
Pace University, New York, New York
Bachelor of Arts in History, June 20XX
Minor: Business Administration GPA: 3.7
Bronx Community College, Bronx, New York
Associate of Arts in Liberal Arts, June 20XX
GPA: 3.8
AWARDS
President’s Scholarship
Honors Program
Dyson Fellows
Bronx Rotary Scholar
PROJECTS
Contemporary Business Practice, Spring 20XX
• Worked as part of five member team to evaluate Disney
• Examined company history, financial statements, strengths/weaknesses, advertising strategy, and
future growth
• Presented results to class of 35 using MS PowerPoint
BUSINESS EXPERIENCE
Personnel Associates, White Plains, New York
Assistant Analyst, October 20XX-Present
• Assist in design of compensation and incentive programs for executives
• Proofread financial reports
• Create spreadsheets for client presentations using Excel
• Research industrial information on the internet
Commercial Trust Co., White Plains, New York
Audit-Administration/EDP-Telecommunications Intern, June 20XX- January 20XX
• Administered and organized department database system
• Undertook responsibility for time records
• Audited tracking, budget records, personal data system, and audit desk analysis system
• Taught Excel to employees
• Assisted in preparing departmental budget
• Loaded software packages to PC hard disks
New Jersey Rangers Hockey Team, Secaucus, New Jersey
Assistant Ticket Office Supervisor, August 20XX-December 20XX
• Initiated new type of ticket package resulting in 10% increase of revenue
• Prepared daily sales, reconciliations and deposits
• Generated financial reports, processed check remittance, handled customer problems
COMPUTER SKILLS
IBM PC, Macintosh
MS (Word, Excel, Access, PowerPoint), Windows XP
LANGUAGE SKILLS
Fluent in French; strong working knowledge of Spanish.
Hardware:
Software:
15 | P a g e
NAME
Address
Telephone
E-mail
OBJECTIVE
Laboratory or Research Assistant
Note:
Use of technical
terms when
appropriate.
EDUCATION
Pace University, New York, New York
Bachelor of Science, May 20XX
Major: Biology/Pre -Professional
GPA: 3.23
RELEVANT INFORMATION
Honors/Awards: Honors Convocation Certificate; Hudson Valley Scholarship
Computer/Language Skills: Knowledge of IBM PC, WordPerfect; Spanish
Affiliations: Young Scientists at Pace
Attended AASE Conference in Albany as Pace Representative
RELATED EXPERIENCE
Area Health Center, Brooklyn, New York
Lab Technician (Part-time), Fall 20xx-Present
• Perform EKG, urine screening and Phlebotomy
• Test urine for infections
• Conduct wet prep to check for yeast, bacteria and other contaminants
• Sample blood for various diseases
United Hospital M edical Center, Brooklyn, New York
Intern, Microbiology Department, Spring 20XX
• Prepared tests for diagnosis
• Maintained lab equipment
Dr. Mary Smile, Brooklyn, New York
Dental Assistant, Fall 20XX-Spring20XX
• Assisted dentist in suction procedures and other dental work
• Prepared X -rays prior to patient visits
TECHNICAL SKILLS
•
•
•
Gram stain process: tested for gram-positive and gram-negative characteristics
Conducted venipuncture procedure for analytical purposes
Identified throat cultures as group A beta-hemolytic streptococci
REFERENCES
Available upon request
16 | P a g e
Name
Address
Telephone Number
E-mail Address
Note:
Financing, education,
quantification, and
extracurricular activities.
EDUCATION
PACE UNIVERSITY, LUBIN SCHOOL OF BUSINESS, New York, NY
Bachelor of Business Administration, June 20XX
Major: Public Accounting
3.94
HONORS
Pace Trustee Scholarship, Dean’s List
COMPUTER
SKILLS
Microsoft Windows XP, 2000
Microsoft Excel, Word, PowerPoint, Lotus 1-2-3
CLR/Fast-Tax, CC: Mail, Netscape, PageMaker
EMPLOYMENT
Financed 50% of education by working 20-25 hours per week
DELOITTE & TOUCHE, TOHMATSU, New York, NY
Individual Tax Return Preparer, February 20XX - April 20XX
• Prepared over 100 Japanese client Resident, Nonresident and Dual status Federal and
State Tax Returns
• Checked prepared tax returns for mathematical accuracy, inclusion of proper forms,
completeness, internal consistency, and possible omissions
CITIBANK, N.A., Corporate Tax Department, New York, NY
Corporate Tax Assistant, May 19XX - January 20XX
• Assisted in filing over 400 Citibank Latin America subsidiary foreign tax information returns
(Form 5471) using Tax Management System
• Maintained and updated company information of subsidiaries
• Used Microsoft Excel to analyze tax information
• Reorganized subsidiaries current and past tax files
PUBLIC PRINTING CO., New York, NY
Publication Designer, January 19XX - May 19XX
• Designed publications in English and Chinese (books, flyers, business cards and menus) using
PageMaker and Corel Draw
• Demonstrated initiative in self-teaching of complex design packages
• Answered customer inquiries and edited publications according to customer needs
ACTIVITIES/
INTERESTS
PHI CHI THETA (National Fraternity in Business and Economics), Fundraiser
CHINESE THEATER WORKSHOP, Secretary
Ballet, Figure Skating and Foreign Films
LANGUAGES
Fluent in English and Chinese (Mandarin, Cantonese), Basic knowledge of Japanese
References Upon Request
17 | P a g e
NAME
Address
Telephone
E-mail
Note:
Easy to see all skills and
projects. Experience
written in professional
manner.
EDUCATION
Pace University
Bachelor of Science in Computer Science
COMPUTER
KNOWLEDGE
Operating Systems
Windows XP
Windows 2000
MS DOS
UNIX
COMPUTER
PROJECTS
•
Simulated multiple programmed Operating System in C++ using a
structured job table and linked list as device queue. Designed fancy swapper
to move job into and out of main memory as well as interrupt handlers,
which managed system resources and jobs entered in the system.
•
Extended micro-GCL compiler to include “If-Then-Else” structure. Utilized
Recursive Descent Technology and Object Oriented Design Concepts.
•
Designed and developed library access system in Oracle.
•
Designed and programmed compiler in Java.
EXPERIENCE
Software
MS Office
Word Perfect
Auto-CAD
New York, NY
6/20XX
Languages
Visual Basic
SQL, PL/SQ
C/C++/JAVA
HTML/Oracle
Hardware
IBM PCs
PC Servers
Big Apple Data Corp.
New York, NY
Programmer/Analyst
12/03-Present
• Analyzed, designed and coded modules for purpose of converting data to
customer specifications in Oracle, L/SQL and SQL.
• Designed and developed company wide problem tracking database in
MS Access.
• Designed, developed and monitored company wide media tracking database
in MS Access.
Silicon Alley Software, Inc.
New York, NY
Computer Intern
6/02-12/03
• Tested text/image management client-server software on Windows XP,
Windows 2000 and Unix platforms.
• Installed, configured and maintained major operating systems including
Windows XP and Windows 2000.
• Wrote HTML code for Intranet and Internet Website.
Pace University
New York, NY
Lab Consultant, Academic Computing Lab
9/01-6/02
• Updated individual accounts for users on Mainframes and PCs.
• Familiarized users with computer hardware and software.
• Completed special projects assigned by lab coordinators and
academic programmer.
• Trained new lab consultants.
• Conducted workshops on various computer software packages and utilities.
REFERENCES
Available Upon Request
18 | P a g e
Note:
Financing of
education, personal
paragraph.
NAME
Address — Phone Number — E-mail Address
PERSONAL
Seeking an entry level management position in human resources, nonprofit or social services in
order to add value to an organization that makes a difference in people’s lives and well-being.
EDUCATION
Pace University, Pleasantville, NY
Bachelor of Business Administration, June 20XX
Major: Management Concentration: Human Resources GPA: 3.5
• Pace University President’s Scholarship
• Financed 75% of education through scholarships and work
COMPUTER SKILLS
MS Excel, Word, Access
Windows XP
Internet Applications
RELATED EXPERIENCE
Towers Perrin, Valhalla, New York
Human Resources Intern, January-September 2002
• Coordinated and collated applicant information for Human Resources recruiters
• Maintained correspondence between recruiters and employees
• Updated applicant database using Microsoft Access
• Researched internet sites to source applicants
Family Service of Westchester, White Plains, New York
Community Resources Intern, Summer 2000
• Greeted clients and prepared initial intake forms
• Created database of community services available for clients using Paradox
• Revamped and reorganized agency filing system
Westchester Department of Social Services, White Plains, New York
Planning Department Intern, Summer 1999
• Scheduled and organized variety of meetings for special groups serviced by department
• Recruited and motivated high school and college students to participate in volunteer services
ACTIVITIES
White Plains Hospital, Volunteer –Assisted oncology patients with daily care
Pace Environmental Club, Treasurer
19 | P a g e
Note:
Resume is
straightforward
and focused.
Permanent Address
Telephone Number
NAME
email address
Present Address
Telephone Number
AREAS OF INTEREST
Criminal Justice and Law
EDUCATION
Pace University, Pleasantville, New York
Bachelor of Science, June 20XX
Major: Criminal Justice
Minors: Political Science & History
Overall GPA: 3.24
Major GPA: 3.44
EXPERIENCE
Village of Ossining Police Department, Ossining, New York
Intern, September 20XX - December 20XX
• Compiled police records of felony cases for District Attorney’s office
• Accompanied officers on patrol and observed activities
• Aided detectives in investigations by writing preliminary case reports
Pre-Trial Institute of Westchester, White Plains, New York
Field Agent, Mount Vernon, City Court, September 20XX - December 20XX
• Interviewed prisoners detained overnight
• Verified information regarding criminal cases
• Made recommendations to increase efficiency of process
Academic Computing Department, Pace University, Pleasantville, New York
Assistant Hardware Specialist, January 20XX - June 20XX
• Maintained and repaired computers for academic departments
• Trained and assisted lab consultants on use of hardware
• Installed and tested IBM PS/2’s
SKILLS
Knowledge of IBM PC, printers, modems, Microsoft Excel, Word, Internet
Conversational Italian
EXTRACURRICULAR ACTIVITIES
Alpha Phi Sigma Criminal Justice Honor Society
Alpha Phi Delta Fraternity – Chapter President
REFERENCES
Available upon request
20 | P a g e
Name
Address
Phone Number
E-mail
Note:
Objective targets career
interest. Internship
activities are well
presented.
OBJECTIVE:
Entry level position in Public Administration, Government or Social Services
EDUCATION:
Pace University, Dyson College of Arts and Sciences, Pleasantville, NY
Bachelor of Arts in Sociology, 1/20XX
GPA: 3.3
EXPERIENCE:
Westchester County Department of Planning, White Plains, NY
Housing/Community Development Intern, 10/03 – 5/04
• Wrote contracts between Westchester County and nonprofit organizations
for numerous projects and dollar amounts
• Generated fiscal year budget report for Community Development Block
Grant project/award files
• Reviewed all Community Development Block Grant applications for
accuracy and compliance with Federal regulations and completeness
• Assisted in environmental review process of Community Development Block
Grant projects
Clarke and Wells LLP, New York, NY
Paralegal/Litigation Assistant, 2/03 – 9/03
• Developed Block Grant project/award files
• Proofread and coded legal documents
• Checked materials for correct sequence, necessary information and quality
Moorehead, Reed and Miller, New York, NY
Marketing Intern, Summer 2002
• Prepared proposals for potential domestic and foreign clients
• Wrote articles about activities of firm and its members for weekly newsletter
• Created and maintained current biographies on counsel, partners and
associates of firm
• Coordinated events and banquets for potential clients and members of firm
SKILLS:
MS Word, Excel, Access and PowerPoint; WordPerfect; Lotus 1-2-3
ACTIVITIES:
Rho Sigma Fraternity, Inc., President
St. Luke’s Hospital, Volunteer
Roosevelt Clay Project, Counselor
Intramural Basketball & Football
References Upon Request
21 | P a g e
NAME
Permanent Address
Telephone Number
School Address
Telephone Number
e-mail
OBJECTIVE
To apply my academic knowledge and practical experience towards a successful
career in finance.
EDUCATION
Pace University
New York, NY
Bachelor of Business Administration
January 20XX
Major: Finance GPA: 3.46
Relevant Coursework: Principles of Investments, Financial Management, Portfolio
Theory, Micro/Macro Economics, International Finance, Money and Banking
Honors: Alpha Chi Honors
FINANCE
PROJECTS
Research: Wrote a paper analyzing Yahoo stock and described price changes,
risk factors and earnings.
Portfolio Analysis: Created a diversified portfolio and analyzed assets within the
portfolio.
Software Implementation: Developed an aggressive growth and an income growth
fund using financial software programs, including Invest, U.S. Equities and Excel.
TECHNICAL
SKILLS
MS Excel, Word, PowerPoint; Lotus 1-2-3; Windows and Internet Applications
FINANCE
EXPERIENCE
Wall St. Investments
New York, NY
Operations Intern
Summers 2002, 2003
• Updated and changed monthly and quarterly performance reports
• Verified breakdown of assets by client type, country and asset class
• Entered data regarding select group of large asset-based sponsors
• Developed thorough understanding of the trading process
• Worked with various systems: OLTS, ADP, FOS, Keylink, Horizon and Bloomberg
• Researched and resolved trade discrepancies
OTHER
EXPERIENCE
Pace University
Campus Facility Supervisor
• Proofread and coded legal documents
• Monitor functions and special events for dormitory
• Process appropriate paperwork and log activities
• Handle conflicts and deal with crisis situations
New York, NY
September 2001-Present
Town of Glen Cove
Glen Cove, NY
Assistant Manager
Summer 2001
• Supervised pool attendants, delegated work to supporting staff
• Developed weekly work schedules, tabulated daily profits
ACTIVITIES/
INTERESTS
Pace University Basketball Team, Co-Captain (Fall 2002-Present)
Finance Society, Member (Fall 2002-Present)
Investing in financial markets
22 | P a g e
Name
Home Address
Telephone
School Address
Telephone
E-mail
Education
Pace University: Pleasantville, New York
Bachelor of Business Administration: June 20XX
Major: Marketing
Concentration: International Marketing
Minor: Information Systems
GPA: 3.0
Honors
Pace University Presidential Scholarship
Computer
Skills
MS PowerPoint, HTML, C Programming, MS Excel, MS Word, MS Works, MS Photo
Editor, MS Publisher, MS FrontPage, Netscape, Windows and Internet Applications
Field Study
Pace University International Marketing Field Study
Spain and Portugal: May 1999
Compared and contrasted marketing strategies in Spain and Portugal to those used in the
United States
Related
Experience
AdvantEdge Television Advertising: White Plains, New York
Marketing Intern: January 2004-Present
Write informative material to promote AdvantEdge
Utilize Publisher and Photo Editor to create promotional material
Research web pages for company data
Assist with development of AdvantEdge web site
View commercial reels
Check materials for correct sequence and necessary information
Pace University, Career Services: Pleasantville, New York
Student Assistant: October 2002 – April 2003
Interacted with students, employers, faculty and administrators
Scheduled appointments and special events
Performed clerical duties including data entry and telephones
Macy’s: Staten Island, New York
Estee Lauder Sales Associate: Summers 2002, 2003
Achieved daily sales goal
Maintained selling records
Provided individual consultations for customers
Other
Experience
Independent childcare: White Plains, New York
Childcare Provider: October 2000-Present
Provide quality supervision and care for three children
Activities
Psi Delta Sorority: President: May 1999-Present Vice President: May 1998-May 1999
Pace Marketing Association: Member
High School Newspaper: Co-Editor-in-Chief
Languages
Working knowledge of Spanish
References
Available Upon Request
23 | P a g e
NAME
Address
?
Phone
?
Email
Note:
Summary of qualifications
and extensive activities.
SUMMARY OF QUALIFICATIONS
Academic training in business and communications, complemented by diverse experience in entertainment
and media environments. Applied organizational, communication, writing and research skills to a wide range
of projects. Developed rapport with a broad spectrum of people, including celebrities, performing artists,
business executives, agents, managers, education administrators and colleagues.
EDUCATION
Pace University, Pleasantville, NY
Bachelor of Arts, June 2005
Major: Literature & Communications
Minor: Business Management
INTERNSHIPS
SONY Music Entertainment, New York, NY
Publicity Coordinator, September 2004 - June 2005
• Coordinated tours and press days for artists on Epic/550 Label
• Attended planning sessions and other meetings with Senior Director of Publicity regarding representing
leading artists
FX Magazine, New York, NY
Editorial Assistant, August 2003 - January 2004
• Researched and analyzed extensive data on results of safety tests involving consumer products
• Built positive relations with consumers by using strong written and verbal communications skills in
response to mail and other inquiries
ACTIVITIES
The Paw Print, Pace University Newspaper
Features Editor/News Reporter, September 2002-Present
Opinions Editor/Film Critic Columnist, May 2001-June 2002
News/Features Reporter/Photographer, January 2000-May 2001
• Wrote numerous articles on social and educational issues, demonstrating persistence in obtaining
interviews from government, community, academic and business representatives
• Won two awards from the New York Press Association, earning 1st Place out of 500 for news story and
3rd place for feature story
Model United Nations
Delegate, December 2000-April 2001
• Presented resolutions for UN reform and sustainable development as delegate representing The Federated
Republic of Brazil
Greek Council
President September 2000-June 2001
• Provided leadership to 14 fraternities and sororities
• Organized several fund-raising campaigns that generated much needed monies to charities including
The Breast Cancer Research Foundation
COMPUTER SKILLS
MS Word, Excel, MAC, Windows and Internet Applications
24 | P a g e
MASTER DEGREE/
EXPERIENCED CANDIDATES
25 | P a g e
TIPS FOR EXPERIENCED CANDIDATES
•
Target your resume to the employer and industry you are pursuing. Your resume should demonstrate a
focus.
•
Employers want to know if you know their language. Read several job descriptions and utilize
professional jargon employers use when creating your resume.
•
Consider using a functional format highlighting your skill areas or combination chronological/functional
format when changing careers.
•
Use a Summary of Qualifications or Profile section to emphasize your specific achievements and
transferable skills that relate to the job you are seeking. See the next page for samples.
•
Put your Education section after your Experience and Skills sections.
•
Include relevant professional associations , organizations and community activities . Join a professional
group if you have not done so.
•
If you don’t have work experience related to your goal, include any academic research and study related
projects in a special section.
•
Include all professional licenses that relate to your career goal.
•
Quantify your accomplishments wherever possible, don’t just state your responsibilities. Use numbers to
show results of your actions. Examples:
Reduced shipping costs by 66% while simultaneously decreasing shipping time from 27 to 3
days.
Obtained first commercial order for a developmental project with profit margins of 100%.
Successfully developed spreadsheet model which reduced overtime fees from outsourcing
vendors by 15%.
Headed marketing team with commitments in excess of $730M and income of $5.2M. Team
accomplishments included a $250M off balance sheet inventory transaction generating a $2.5M
up front fee.
Developed budget-control procedures through consolidation, cost benefit analysis and timetable
constraints, increasing annual income by 12%.
•
Use a two page resume if you have enough relevant accomplishments, experience and achievements.
Presentations, publications, additional training, community activities are categories that may increase the
length of your resume.
26 | P a g e
PROFILES AND SUMMARIES
Summary statements or profiles provide a dramatic way to introduce the reader to the image you wish to project
with your resume. Use this powerful tool to influence employers. It is the most important and difficult part of
your resume to create. The following examples will help you think about ways to summarize your experience
and the most important points you want your target market to know about you.
SUMMARY OF QUALIFICATIONS
Highly energetic business leader who combines a strong technical background with superior planning and
marketing skills to create new, profitable revenue streams. Ability to apply negotiating and communication
skills. Adept at identifying market and product opportunities, structuring strategic initiatives and leading teams
to targeted objectives. Solid expertise in:
Ÿ
Ÿ
Ÿ
Business development
Strategic planning and market analysis
Marketing and sales
Profile
Highly motivated Financial Management MBA with honors who easily adapts to new environments.
Demonstrated problem solving and analytical skills. Energetic self-starter with solid communication and
organizational abilities. Varied internship experience in portfolio management, financial services and credit
operations.
CAREER PROFILE
Fellow of the Society of Actuaries with MBA in Financial Management and Business Economics. Graduated
first in class. Fifteen years plus experience demonstrating particular expertise in Financial Modeling, Valuation
and Projections.
SUMMARY
Human Resource professional with diversified experience in executive compensation and generalist
responsibilities. A team player with the highest ethical standards. Ability to communicate effectively with all
levels of management to ensure proper gathering and dissemination of sensitive, confidential information.
Strengths include:
•
•
•
•
•
•
Incentive compensation development
Variable compensation analysis
Benefit plan administration
Performance tracking and measurement
Project management
Employee communication and training
27 | P a g e
NAME
Note:
Address
Functional format for career
changer.
Telephone Number
Email
PROFILE
Astute administrator with experience in prioritizing and adapting functions for maximizing efficiency in rapidly changing
environment. Excellent oral and written communication skills. Demonstrated research and analytical skills. Leader and team player.
Strong computer applications knowledge.
EDUCATION
MBA, Management, GPA: 3.64 Cum Laude, Pace University, New York, New York
BS, General Studies, Fordham University, Bronx, New York
§
§
§
§
§
June 20XX
June 19XX
HONORS/ACHIEVEMENTS
Outstanding Lubin Student Achievement
National Dean’s List
Speaker at Pace Open House
Invited to attend Leaders in Management Seminars with corporate executives
Research project on managerial operations published in Lubin Letter
COMPUTER SKILLS
MS Excel, Word, PowerPoint, Lotus 1-2-3, Internet
SUMMARY OF ACCOMPLISHMENTS
Managerial/Supervisory
§ Managed personnel operations of three districts, including submission of reports to reflect accurate work time compensation
§ Identified discrepancies in reimbursement expenses and time worked
§ Coordinated applications for submission to internal and external executive/management training programs
Organizational
§ Established system of record keeping to enable easy and quick access for auditors, attorneys and general reference by
other managers
§ Planned office layout for new groups
§ Appraised space requirements of organization resulting in over 50% lease reduction
Communication/Training
§ Monitored and offered solutions for employee personal and professional concerns
§ Consulted with middle managers on setting agenda for conferences
§ Coached peers on correct method for submitting reports
§ Presented workshop on corporate culture to new employees
Research
§ Organized information for awards program
§ Compiled profile of senior employees for use by executives at award ceremony
§ Researched web pages of competitors to identify pricing and marketing strategies
EXPERIENCE
Aero Plastics Worldwide, Maspeth, New York
Executive Assistant – Access Management
Sr. Administrative Assistant – Controller Financial Organization
Supervisor – Human Resources, Executive Staffing
Special Assistant – Human Resources, Executive Division
20XX – Present
20XX – 20XX
19XX – 19XX
19XX – 19XX
LEADERSHIP ACTIVITIES
Education Development Center, Member
§ Implemented plan to build community center which involved organizing and planning community group meetings with Mayor
and Governor
Yonkers Medical Emergency Response Team, Member
§ Coordinated public relations activities
NYC Blood Bank, Volunteer
REFERENCES
Available upon request
28 | P a g e
NAME
Address
Telephone
E-mail
EDUCATION:
Pace University: New York, NY
Master of Business Administration: January 20xx
Major: Marketing Management § GPA: 3.97
University of Sweden: Skovde, Sweden
Bachelor of Science in International Business Administration (Honors): June 20xx
Major: International Marketing § Minor: Spanish
Thesis: The Effects of the Internet on the Travel Companies’ Brands
Universidad de Barcelona: Barcelona, Spain, Spring 19xx, Spanish
Universidad de Madrid: Madrid, Spain, Fall 19xx, Spanish
COURSES:
Strategic Marketing Planning, Business Research and Survey Methodology,
Quantitative Analysis for Business, Managerial Theory and Skills, Operations and
Quality Management
COMPUTERS:
SPSS, MS Excel, MS Word, MS PowerPoint and Internet Applications
WORK
EXPERIENCE:
Pace University: New York, NY
Assistant to Vice President of Planning, Assessment, Research and
Academic Support: Spring 20xx
• Performed Multiple Regression Analysis, T-test, Chi-square test
• Conducted project planning
• Ran statistical analysis and interpreted results using SPSS
• Reported directly to Vice President
ABC Corporation (Temporary Agency): Stockholm, Sweden
Gaines Sverige AB, Stockholm, Sweden
Sales Representative: Summer 19xx
• Handled orders from average of seventy supermarkets daily
• Responded to phone inquiries from customers
• Processed and arranged distribution for rush orders
XYZ, Ltd.: Barcelona, Spain
Marketing Assistant: Summer 19xx
• Assisted with strategic marketing of ceramic products
• Participated in budgeting and distribution planning
MILITARY:
Swedish Army, Section Commander: August 19xx-19xx
LANGUAGES:
Fluent in Swedish and Spanish
29 | P a g e
NAME
Note:
Address
Telephone Number ? E-mail
Graduate student with
limited experience .
PROFILE
Graduate student in counseling psychology with extensive experience in community agencies and
campus activities. Seeking full-time counseling or social advocacy position in order to develop a
thorough knowledge of community support resources and apply my academic knowledge and skills.
RELATED EXPERIENCE
Internship Assistant
May 2000-Present
Inner City Partners
Bronx, NY
• Assist with recruitment and placement of high school students at various business sites
• Organize payroll for interns, maintain contact and gather feedback for program evaluation
• Supervise intern, develop projects, assign work, organize special events
Shelter Volunteer
Summer 2000
Jessie’s House
Syracuse, NY
• Assisted director with management of homeless shelter for women and children
• Provided information regarding community resources, domestic violence support and
housing services
Peer Counselor Intern
Fall Semester 2000
Higher Education Opportunity Program
Syracuse, NY
• Provided personal, social and academic peer counseling to pre -freshman students assisting
with orientation
MA, Psychology
Pace University, Dyson College
GPA: 3.8
EDUCATION
Expected June 2001
New York, NY
BA, Human Relations
May 1999
Syracuse University
Syracuse, NY
Senior Project: Childhood Depression
Honors: Dean’s List, Pellas Scholar, HEOP Achievement Award, Nancy Farmer Achievement in
Academics and Leadership
GPA: 3.75
SPECIAL SKILLS
Bilingual - Spanish/English
Technical - MS Word, Excel, Windows and Internet Applications
UNDERGRADUATE ACTIVITIES
Secretary, Black and Latin Student Alliance
Writer, Campus Newspaper
Resident Assistant, Day Hall Dormitory
• Provided supervision for hall of fifty students
• Developed crisis management skills, planned events and learned to communicate effectively with
diverse student population
PROFESSIONAL ASSOCIATIONS
American Counseling Association, Student Affiliate
American Psychological Association, Student Affiliate
30 | P a g e
NAME
Address
Note:
Focused quantification
of accomplishments in
experience section.
Phone
E-mail
PROFILE
Experienced product marketing strategist with over ten years cross-functional expertise in
forecasting, budgeting, promotion and analysis. Recently completed MBA with honors. Solid history
of successful projects, promotions and awards. Strong analytical skills and business acumen.
EDUCATION
Pace University, Lubin School of Business, New York, NY
MBA in Marketing Management, June 20XX
Academic Achievements:
• Dean’s List (all semesters)
• Beta Gamma Sigma (National Business Honor Society)
• Graduate Assistant (full scholarship and stipend)
GPA: 3.94
University of Michigan, Ann Arbor, MI
Bachelor of Arts, Business Management, May 19XX
SUMMARY OF EXPERIENCE
•
•
•
•
•
•
•
•
•
•
•
•
Marketing
Hired and trained demo marketing team that improved brand awareness and sales of
consumer product from a distant fourth to the second most popular and recognized brand in
the territory.
Designed and implemented consumer and trade promotions which assisted in a 214% increase
in sales.
Increased attendance at speaker series by more than 550% through email campaign, public
relations and personal selling.
Wrote press releases and designed advertisements for national trade publications for new
product division.
Created brochures, sales materials and a product manual for a 14-member dealer network.
Business Development and Management
Solved business problems by developing customized marketing/promotional plans while
building customer relations along vertical channels with new and existing customers.
Created and implemented marketing programs to reach new target groups increasing
sales by 15%.
Managed international business development program to improve relationships and sales for
high technology companies with NAFTA countries.
Managed district sales team and marketing programs that increased sales by more than 200%.
Played strategic role in identifying dealers and augmented distribution network by 75%.
Increased new business by 20% while managing distributors and key accounts.
Analyzed and presented monthly sales and marketing reports to senior management.
EMPLOYMENT
Account Manager, Kodak Inc., Rochester, NY
Divisional Sales Manager, Mattel Corporation, Syracuse, NY
Senior District Sales Manager, Astro Products, Inc., Liverpool, NY
20XX-20XX
19XX-19XX
19XX-19XX
BUSINESS AWARDS
Rochester Men in Business, 1998
Rotarian Achievement Award, 1999
31 | P a g e
Note:
Seasoned professional
describes position and
highlights
accomplishments .
NAME
Address
Telephone Number
E-mail Address
CAREER PROFILE
Results-oriented accounting professional, team leader with excellent communication skills. Over 15 years
private financial accounting experience. Expertise in:
Strategic Planning
Budget Preparation
Financial Reporting
General Accounting
Tax Accounting
Cash Management
Credit and Collections
Automated Accounting Systems
PROFESSIONAL EXPERIENCE
Robert Erlham Associates, Inc. Mahwah, NJ
Controller 19XX- 20XX
Supervised staff of twelve, with full responsibility for accounting, finance, credit and collection, warehousing and
mailroom functions of $15MM publishing company.
• Created daily report which tracked actual sales and cash activity versus budget and prior year results.
• Developed internal monthly financial package to summarize activity of five corporations that make up firm.
• Headed committee converting existing in-house operational system to new operational software package.
• Reduced operating expenses by 5% by negotiating prices and selecting new carriers in areas of medical
benefits, business insurance and long distance telephone charges.
• Introduced detailed package of annual/calendarized budget schedules which improved accuracy and
timeliness of data from all departments.
• Analyzed profitability of publishing program by creating Gross Profit Report resulting in streamlining
unprofitable projects.
Franklin Potts, Inc. (A publishing division of Grolier), New York, NY
Controller 19XX- 19XX
Supervised staff of seven, with responsibility for accounting, finance, credit and collection functions of $30MM company.
• Directed conversion from Honeywell to McCormack and Dodge General Ledger System, resulting in
acceleration of monthly financial reporting cycle by two days.
• Planned and coordinated conversion from in-house to outside Royalty System, designed to accommodate
new business complexities.
• Managed controllership function of $3MM publishing company.
• Recommended adding one collections professional to reduce average collection time period.
• Reduced time from 99 to 83 days.
• Implemented automated payroll process utilizing ADP PC system and subsequently achieved 20%
reduction in preparation time.
• Introduced detailed package of annual/calendarized budget schedules which improved input of
all departments.
• Designed monthly, cash distribution letter and quarterly financial package thereby improving financial
reporting for three joint venture companies.
32 | P a g e
NAME page 2
PROFESSIONAL EXPERIENCE continued
Franklin Potts, Inc. (A publishing division of Grolier), New York, NY
Assistant Controller 19XX- 19XX
Supervised staff of five in day-to-day responsibilities.
• Recommended reorganization of accounting staff to streamline responsibilities which reduced completion
time of monthly cash flow statement and improved accuracy of remittance forecast to present company.
• Improved quality of financial reports to senior management.
Whelen & Whelan (An architectural partnership), New York, NY
Financial Analyst 19XX- 19XX
Reported to Assistant Controller on day-to-day responsibilities and to Controller on special projects.
• Maintained bi-weekly report for managing partners, summarized projections during each payroll period.
• Analyzed annual Profit and Loss Forecast for proposed life of each project.
• Developed automated Status Report System for all projects incorporating all functions of
Accounting Department.
• Prepared monthly balance sheet and income statement for firm including financial ratio analysis.
EDUCATION
MS Accounting
BS Economics
Pace University, New York, NY
Lehigh University, Bethlehem, PA
20XX
19XX
COMPUTER SKILLS
Microsoft Excel, Word, Lotus 1-2-3, Windows, Peachtree, CorpTax, SuperForm, Omega Suite
PROFESSIONAL CERTIFICATIONS
Certified Management Accountant
PROFESSIONAL AFFILATIONS
New York Certified Management Accountant Association, 1998-Present
Regiona l Vice President, 1999-Present
• Coordinate training conferences annually
• Participate in recruitment initiatives
33 | P a g e
NAME
Address
EDUCATION
Email
Telephone Number
Pace University, Lubin School of Business
MBA in Financial Management and Human Resources Management
Cumulative GPA: 3.61
White Plains, NY
September, 20xx
University of Illinois, College of Liberal Arts
BA in Psychology
Chicago, Illinois
May 19xx
RELEVANT
GRADUATE
COURSES
Research Methods in Management, Human Resource Management, Interpersonal
Competence/Group Dynamics, Compensation and Assessment, Organizational Change
RELATED
EXPERIENCE
XWX Beverage Group
Croton, NY
Human Resources Assistant (Temp)
5/xx-Present
• Send offer letters, employment forms and company information to new hires
• Draft memos advising new hires of proper procedures for I-9 form
• Assist in monitoring and directing all summer new hire orientation policies and paperwork
• Coordinate interviews among executive search firms, human resources staff and executives
• Enroll regional and division sales managers in leadership training programs
• Publish reports on tuition reimbursement, leadership training, recruiting costs, and
employee separation
• Modify employment forms
• Streamline rejection letter process
• Research international compensation and tax issues for school project
ZZ Leasing Inc.
Rye, NY
Executive Assistant (Temp)
10/xx - 4/xx
• Assisted Risk Manager with assessment of insurance companies
• Edited legal documents for Associate Counsel
Executive Assistant (Temp)
Summer xxxx
• Created presentations and graphs for two vice presidents and one director
• Supplied data for projects from talisman database and EMS mainframe
• Published surplus and shortage report, using Essbase logistics workstation, for another
department while executive assistant was on vacation
FX Corporation
Eastchester, NY
Intern, FX Consulting Group
7/xx – 12/xx
• Created worldwide database of consultants in FX Consulting Group
• Negotiated sources from other departments
• Distributed surveys and mailings
• Collected and analyzed data from surveys
• Researched international compensation and tax issues for school project
University of Illinois
Chicago, IL
Research Assistant, Psychology Department
6/xx – 5/xx
• Conducted phone interviews for major study on sleep deprivation
• Maintained database of survey information and interviews
• Analyzed information and created bar graphs from surveys
• Scored surveys
• Researched international compensation and tax issues for school project
PROFESSIONAL
MEMBERSHIP
Society for Human Resource Management, Student Member
COMPUTER
SKILLS
Access, PowerPoint, Excel, MS Word, MS Outlook, Lotus Notes, Lotus 123, Lotus Approach
34 | P a g e
NAME
Address
Telephone • E-mail • Website
OBJECTIVE
A position in the field of Information Technology.
Note: Career changer,
emphasizing technical
knowledge first.
EDUCATION
Pace University, Ivan G. Seidenberg School of Computer Science and Information Systems,
White Plains, NY
M.S. in Information Systems, Expected: June 2003 GPA: 3.61
St. Olaf’s College, Upland, Minnesota
B.S. in Accounting, June 1989 GPA: 4.00
Database Management Systems
Computer Operating Systems
Distributed Information Systems
Structured Systems Design
TECHNICAL COURSES
Structured Systems Analysis
Business Telecommunications
IS Research Project Seminar
Computer Networking
Information Systems Planning & Policy
Telecommunications Management
The World Wide Web Technology
Information Systems Project Management
COMPUTER SKILLS
IBM PC, Macintosh
Lotus 1-2-3, Lotus Notes, MS Word, Internet Explorer, Quattro Pro, MS Power Point,
QMF (SQL), Netscape Navigator
Operating Systems: MS DOS, Windows 2000
Languages:
C++, HTML, Visual Basic
Hardware:
Software:
•
•
•
•
•
•
AREAS OF EXPERTISE
Technical
Install new applications software programs on network workstations and PCs
Troubleshoot hardware, software and network problems
Assist users with software applications
Provide technical support to users via telephone
Conduct training for staff on use and maintenance of new software applications
Assist Senior Technical Consultant responsible for staff of 35+ auditors
•
•
•
Finance
Created database queries using QMF, analyzed data, produced reports and prepared slides for presentation
Prepared periodic financial statements for large corporation
Created Lotus 1-2-3 and QuattroPro spreadsheets
•
•
COMPUTER PROJECTS
Used Visible Analysis Software to design comprehensive tax auditing system
Designed normalized relational database system for car dealership
EMPLOYMENT HISTORY
Avon Products, New York, NY
Corporation Tax Auditor, 1998 – Present
AIG Corporation, New York, NY
Financial Analyst, 1995 – Present
Metro Foods, Inc., New York, NY
Accountant, 1989 – 1995
CERTIFICATIONS
Certified Public Accountant, Chartered Accountant (Currently preparing for MCSE Certification)
35 | P a g e
NAME
Address • Phone • Email
Summary
Public affairs professional with ten years experience coordinating and implementing public
relations campaigns for municipalities. Superior writing, editing and production skills. Ability
to troubleshoot, develop strategic plans and deal with media. Seeking a position with a
government agency in order to apply my expertise, education and experience.
Accomplishments
•
•
•
•
Successfully implemented public relations program for mayor of local municipality with population
of 65,000 residents
Managed content and design of municipality’s web site
Initiated and produced municipal access programming
Coordinated all special events including annual River Festival generating over $50,000 in revenue
Professional Experience
City of Trenton, Trenton, New Jersey
Assistant Director, Public Relations, Mayor’s Office
2001-Present
Coordinate/implement City’s public relations program for the Chief Executive
• Research/write press releases and public service announcements
• Coordinate/manage all aspects of print production including drafting copy, editing, designing and
coordination with printers
• Research and develop community relations policies; address business and civic groups to clarify
Mayor’s position on municipal issues
• Chair Internet Committee; oversee content and design of city website
• Prepare/monitor departmental budget
Communications Manager, Department of Legislature
1996-2001
Coordinated/managed communications program for City Council
• Acted as press secretary and spokesperson for Legislative department
• Instituted constituent newsletters, i ncluding creative concept, copywriting/editing, photography and
layout
• Oversaw municipal filming; attracted major feature films
• Initiated and produced municipal access programming
Assistant Communications Manager, Department of Legislature
1992-1996
Assisted in coordination and implementation of a communications program for the City Council
• Oversaw daily operation of city’s municipal access programming
• Drafted News Releases for Legislative initiatives
• Supervised technical staff for municipal cable station
36 | P a g e
NAME
Page 2
New Jersey Cable, Newark, New Jersey
Public Affairs Assistant
1990-1992
• Handled media relations for regional affiliates
• Acted as liaison between local offices and respective franchising municipality
• Coordinated special events/promotions for county offices, including openings of new offices
• Served as assistant editor and staff writer for employee newsletter
Education
Pace University, White Plains, New York
MPA in Government
GPA: 3.87
Expected January, 20XX
Queens College, Queens, New York
BS in Communications
• Summa Cum Laude
1990
Honors/Awards
Westchester County Michaelian Scholarship
Pace University Graduate Scholarship
Sal J. Prezioso Award
NJ Women in Business
Special Skills
Computers: Windows 2000, MS Word, Excel, PowerPoint, Quark, Adobe
Languages: Fluent in French
Community Service
Trenton Women in Business Committee, Chairperson (1990-Present)
Queens College NJ Alumni Organization, Alumni Mentor, Chair (1990-Present)
Trenton Ethnic Diversity Day, Publicity Chairperson (2001-2005)
Professional Presentations
“Handling Government Confidential Information and The Media”, Fall 2000
Public Affairs Association Annual Conference, Albany, NY
References and Writing Samples Upon Request
37 | P a g e
Note:
Division and explanation of
experience.
OBJECTIVE:
Editorial position in educational publishing.
NAME
ADDRESS • TELEPHONE NUMBER • EMAIL
SUMMARY OF QUALIFICATIONS:
• 10-plus years of reporting and writing news and features
• Experience in desktop publishing and editing
• Excellent organizational and detail-oriented skills
• State-certified and New York City-licensed as teacher of secondary school English
EDITORIAL EXPERIENCE:
Freelance Writer/Editor, New York, NY
20XX - Present
• Write, edit and/or proofread for OOBR (The Off-Off Broadway Review), Fitness Swimmer, Travel
Agent International, TravelAge, Frequent Flyer, the Forward, NOW-NYC News, The Motion Picture
Guide, The West Side Spirit and The Greenwich Village Press
Associate Editor
• Travel Agent Magazine, New York, NY
• Travel Management Daily, New York
• ASTA Agency Management Magazine, New York, NY
20XX
19XX – 20XX
19XX
Copy Editor and Contributing Writer
• Travel Agent Magazine, New York, NY
19XX – 19XX
Entertainment Editor and Copy Editor
• Gannett Newspapers, White Plains, NY
19XX –19XX
TEACHING EXPERIENCE:
Student Teacher, 6 th Grade , I.S. 118, Queens, NY
• Planned and taught lessons in grammar and literature
19XX
Student Teacher, 10th Grade, Seward Park High School, New York, NY
19XX
• Assisted in planning curriculum and teaching units on free speech, the novel, short stories, religion
Writing Tutor, Pace University, New York, NY
19XX – 19XX
• Instructed college students one-on-one in developing and improving their writing assignments
Classroom Assistant, Henry Street Settlement Day Care Center, New York, NY
19XX
• Read books to kindergarten students and assisted teacher with classroom activities
EDUCATION:
M.S. Publishing, Pace University, New York, NY
B.S. Education, Iona College, New Rochelle, NY
20XX
19XX
HONORS:
Member, Kappa Delta Pi (Education honor society)
Recipient, Excellence Award, Glenville Publishing Company
REFERENCES:
Professional references available upon request.
38 | P a g e
Name
Address
Telephone Number • E-mail Address
INFORMATION TECHNOLOGY/TELECOMMUNICATIONS SPECIALIST
Advanced training and experience in network systems installation and configuration. Extensive hands-on
technical experience with installing, testing and maintaining telecommunications and computer systems.
IT QUALIFICATIONS
Technical:
Software:
O/S:
Networking:
Languages:
IT
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Windows 2000, Windows NT 4.0, Microsoft Office 97/2000, Norton
Enterprise, Internet Explorer 5, Spectrum Element Manager, Unix
Ethernet, Token Ring, FDDI, Routing, IP, WAN/LAN, Client Server Systems
Java, HTML, C, C++, SQL, Visual Basic
Support:
Provide full support for 60+ users in Windows NT 4.0 environment using roaming and local profiles
Conduct computer hardware/software installation for desktop and laptop systems
Initiate new computer installation and set-up
Migrate organization from MS Office 97 to MS Office 2000
Serve as NT Administrator for user groups, exchange mailboxes, and network connectivity
Maintain printer and other peripheral connectivity
Networking:
Ÿ Install and configure networking hardware
Ÿ Conduct hardware/software testing using analyzers, internal diagnostics, local management, telnet
Ÿ Interact with customer quality engineers and field technicians to resolve customer issues
Ÿ Troubleshot user connectivity and wiring issues
Ÿ Taught FDDI (ANSI X3T9.5) standards/operations and troubleshooting
Ÿ Developed testing procedures for HSIM line of Cabletron products
Projects:
Ÿ Managed complete rollout of desktops and laptops for 30 users
Ÿ Performed testing functions for “task-force” which reported causes for field failures
Ÿ Coordinated calibrations for three engineering and manufacturing facilities for ISO 9000 compliance
Ÿ Trained individuals on use of Microsoft Access database
PROFESSIONAL EXPERIENCE
Fuji Film, Elmsford, NY
Systems Support, 20XX to present
Avia Systems, Inc, Watertown, MA
Network Technician, 19XX to 19XX
EDUCATION
Pace University –Ivan G. Seidenberg School of Computer Science/Information Systems, White Plains, NY
Master of Science, Telecommunications, 20XX
GPA: 3.69
School of Computer Learning, New York, NY
Certification in Unix C++, 19XX
Boston College, Boston, MA
Bachelor of Science, Business Management & Economics, 19XX
39 | P a g e
Note:
Summary establishes
credibility.
NAME
Address
Email
Home Telephone
Business Telephone
SUMMARY OF QUALIFICATIONS
Innovative, accomplished corporate finance manager with over fifteen years of broad experience in financial
operations, treasury, mortgage and accounting functions. Record of developing systems and solutions utilizing
technology and quality service.
Areas of Expertise:
Financial Operations
Product Management
Customer Credit
Business Systems Solutions
Strategic Policy
Market Development
BUSINESS MANAGEMENT
•
Managed financial closing, corporate reporting, and daily functions of Accounting Department for
Ultrasound Products Division of XWZ Health Imaging.
•
Co-founded multimedia entertainment venture, Bean Company, Inc. Developed business plan, negotiated
government and private sector contracts, executed filings with regulatory agencies, managed intellectual
property portfolio and corporate transactions.
•
Directed financial services staff of 23, accountable for $2.8 billion annual mortgage portfolio, managed and
prepared department budget, and proactively managed corporate relations with bank closing attorneys and
title companies.
FINANCIAL ANALYSIS
•
Improved DSO 33 days by instituting a LAN-based customer credit and contact information file,
implementing credit card acceptance for Service orders, designing and implementing financial policies.
•
Analyzed impact of the Funds Availability Statute and recognized the opportunity to increase revenues while
simultaneously decreasing cycle time on mortgage funding. Recaptured $2.5 million float revenue annually.
Cited as “one of the most financially rewarding projects in Sales Service Division” by VP of Mortgage Bank
Operations. Product now commercialized to mortgage industry.
•
Managed compilation of financial statements, $90 million pooled equipment loan portfolio, 10 major
operating cash accounts, and daily funds investments in excess of $11 million for Bell Atlantic Leasing.
BUSINESS SYSTEM SOLUTIONS
•
Created order management database in Access as bridge system between non-compatible manufacturing
software (SAP/4th shift/Macola). Augmented order booking system database and designed queries to
calculate shared technology agreement and acquisition liability for corporate alliance between XWZ and
Advanced Technology Labs.
•
Developed dial-in “Marginator” access program as pricing model tool for sales force. Improved margin and
order accuracy by standardizing product configurations, costs, and discount decisions.
•
Conceived and pioneered leading-edge loan funding product, MortgagExpress, employing workbench
technology in joint venture with Citibank N.A. Functioned as project manager responsible for critical path,
process flow design and software engineering.
•
Designed accounting module for national mortgage origination database system utilizing client/server
architecture and imaging technology to launch paperless process.
40 | P a g e
Name
Page 2
STRATEGIC POLICY
•
Diagnosed chronic inventory valuation problem and justified to Engineering Change Control Board new bill
of material policy which increased control and improved inventory adjustment from 20% to within 2%.
Became first Finance Delegate to Engineering Change Control Board for Ultrasound Products.
•
Financial Operations Manager on corporate consolidation task force. Reduced operating expense budget $2.3
million annually by strategically re-deploying assets and standardizing service quality.
•
Financial services national representative on steering committee. Interacted with corporate senior staff
transforming department role from support function to key participant in business planning and decisionmaking.
EMPLOYMENT
XWZ HEALTH PRODUCTS, Hillside, Ct
Assistant Controller
2004-Present
BEAN COMPANY INCORPORATED, Boston, MA
Senior Vice President
2000-2004
APPLE MORTGAGE INCORPORATED, Boston, MA
Assistant Vice President
Senior Project Manager
Accounting Manager
1999-2000
1998-1999
1997-1988
EDUCATION/CERTIFICATION
PACE UNIVERSITY, Lubin School of Business, White Plains, NY
MBA, Financial Management
BBA, Economics and Law
2002
1997
AMERICAN INSTITUTE OF BANKING, New York, NY
Certificate
1999
SOFTWARE APPLICATIONS
Excel, Lotus, MS Access, Lotus Notes, Word, PowerPoint, Crystal, Publisher, Macola, MACIQ report writer,
Internet Explorer/Navigator, Monarch
PROFESSIONAL AFFILIATIONS
AMERICAN FINANCIAL MANAGERS ASSOCIATION, Member
MORTGAGE BANKING ASSOCIATION, President, Connecticut Chapter
2002-Present
2004-2005
41 | P a g e
NAME
Address
Telephone
Email address
Career Profile
Sales Professional
Financial Services • Computer Systems
•
Top producing sales professional with over five years experience maximizing sales within highly competitive markets.
Strong knowledge of information technology and financial services industries. Expertise in providing technical and systems
support. Computer literate.
•
Consistent record of establishing strong business relationships with prospects and clients. Readily able to establish rapport
with clients from diverse cultures. Work collaboratively to achieve corporate goals.
Experience
Big Bucks Commodities, Inc., New York, NY
19XX to Present
Privately held commodities brokerage firm with offices worldwide
Financial Representative
20XX to Present
• Prospect, negotiate and close deals, forecast and track business activity
• Serve high net worth individuals
• Provide information regarding estate planning, stocks, mutual funds, life insurance, fixed income securities and annuities
• Develop most new accounts for first year trainees, resulting in over $10 million in additional sales
• Provide in-house technical systems troubleshooting for LAN-based system
Stockbroker Trainee
19XX-19XX
• Sold and executed stock transactions using sales profiling techniques
• Provided clients with account maintenance services
• Consistently met or exceeded sales expectations while maintaining client satisfaction
Big Apple Consulting Corp., New York, NY
$12 million computer/networking/telecommunications provider
Sales Intern
• Marketed services to prospective clients
• Performed competitive analysis and forecasting
• Analyzed and prepared marketing plan for entry into new markets
• Compared competitor’s services for presentation to CEO
• Participated in strategic planning and sales training sessions
19XX-19XX
Education & Licensure
Education
Pace University, White Plains, NY
Master of Business Administration
Dual Concentration: Financial Management/Information Systems
Expected 20XX
SUNY Albany, Albany, NY
Bachelor of Arts
Major: Psychology
19XX
Licenses
Series 7, Series 6, Series 63, NY State Life
42 | P a g e
REFERENCE SHEET
At some point in the job search process, most employers require the names of certain individuals who can attest
to your qualifications for employment. Prepare a reference sheet (see sample) to have available during an
interview or when sending a resume, if requested.
Select three to five people who you believe will provide a positive reference for you. These people may include
former or current employers/supervisors, professors, coaches or others who have observed you in a leadership,
academic or professional capacity. Do not select relatives. Make selections based on a person’s ability to make
objective comments regarding your work ethic, your responsibility level, your sense of creativity and initiative.
In deciding who to ask, try to have a mix of professors, supervisors and others.
Contact your references in advance for permission to use their name and for their preferred mode of contact,
(e.g. e-mail, phone). Provide these people with a copy of your resume and tell them about the types of positions
you are trying to obtain. Remind them about particular skills and experiences that make you a good match for
the job.
HOMER S. PACE
861 Bedford Road
Pleasantville, NY 10570
(914) 773-3361
[email protected]
REFERENCES
Dr. Mary Martin
Marketing Department
Lubin School of Business
Pace University
New York, NY 10034
(212) 346-1610
[email protected]
Mr. Mark Johnson
Supervisor of Planning
Expert Systems, Inc.
427 Maple Avenue
Staten Island, NY 11093
(212) 657-8396 x 204
Ms. Mildred Taylor
Assistant Vice President
Southworth Candy Company
42 Watson Avenue
Glen Cove, New York 11439
(516) 349-4830
[email protected]
43 | P a g e
PART I
EFFECTIVE WRITTEN
CORRESPONDENCE
44 | P a g e
Table of Contents
Part I – EFFECTIVE WRITTEN CORRESPONDENCE
Writing an Effective Cover Letter
47
Cover Letter Guidelines
48
Basic Cover Letter Format
49
Sample Cover Letters:
•
Summer Internship/ Undergraduate
50
•
Summer Internship/ Graduate Student
51
•
Faculty Referral for Internship/ Undergraduate
52
•
Classified Advertisement/ Entry Level
53
•
Full Time/ Entry Level
54
•
Career Services Job Posting
55
•
Career Fair/ Campus Interview
56
•
General Interest/ Experienced & Combined Degree Candidate
57
•
Personal Contact/ Experienced Candidate
58
•
General Interest/ Experienced Candidate
59
•
Internet Job Posting/ Experienced Candidate
60
•
Classified Advertisement/ Experienced Candidate
61
•
Career Services Job Posting/ Experienced Candidate
62
•
Networking Alumnus/Graduate Student
63
•
Networking Referral
64
Thank You Letters & Other Correspondence
65
Thank You Letter Guidelines
66
Basic Thank You Letter Format
67
45 | P a g e
Sample Letters:
•
Statement of Interest
68
•
After an Interview
69
•
On-Campus Interview
70
•
Multiple Interviewers
71
•
Networking Referral
72
•
Summer Job Interview
73
•
Declining a Job Offer
74
•
Accepting a Job Offer
75
•
Follow- up to Job Rejection
76
Part II – EFFECTIVE E-CORRESPONDENCE
E-Correspondence
78
E-Correspondence Tips for Applying to Positions
79
E-Networking & Netiquette
80
E-Networking Correspondence Guidelines
81
Sample E-Letters:
•
Informational Interview/ Alumnus/ Graduate Student
82
•
Informational Interview/ Undergraduate
82
•
Wall Street Journal Article Contact
83
•
Online Alumni Community Contact
83
•
Pace Contact in Industry
84
46 | P a g e
WRITING AN EFFECTIVE COVER LETTER
Employers receive hundreds of resumes from job applicants. To make a great first
impression, your letter needs to be well- written to grab the employer’s attention. As soon as
the envelope (or e- mail) is opened an indelible impact is made. Your cover letter often
determines whether the resume is even read!
A cover letter is a marketing piece. It is your opportunity to introduce yourself, point out
your job related qualifications, and demonstrate your written communication skills. You
want the employer to be interested in what you have to say and want to learn more about how
you match the qualifications for his/her job!
A cover letter should be one page, no more than three or four paragraphs and
designed to:
•
•
•
Market your skills, related experience and accomplishments
Introduce yourself and establish yourself as a high value candidate
Generate interest in meeting you
Remember, cover letters should ALWAYS accompany a resume, even if one is not
specifically requested. A good cover letter takes time to write, but in the long run it will be
worth the extra time and effort. It is the first sample of your work that the employer will
read.
This guide will provide you with hints for writing effective cover letters. Basic to this are
good grammar, correct spelling, and a writing style that reflects your personality and
individuality. If you need assistance in preparing your correspondence, you can make an
appointment to meet with a counselor in Career Services and Cooperative Education or the
Writing Center.
47 | P a g e
COVER LETTER GUIDELINES
•
Keep your cover letter succinct and to the point.
•
Limit your cover letter to one page.
•
Always personalize your letter for maximum impact.
•
Always mail or fax a cove r letter with your resume
•
Print your letters on standard size, high quality paper that matches resumes and envelopes.
Use a laser or ink jet printer.
•
Always address cover letters to a specific person. If you do not know the name of the
appropriate individual, call the organization and request the proper contact person’s name
and title.
•
Let your letter reflect your professionalism, individuality and creativity.
•
Demonstrate your abilities with concrete examples.
•
Use variety in opening sentences.
•
Avoid beginning every sentence with the “I” pronoun.
•
Double check spelling of contact names and titles.
•
Before sending out any correspondence, proofread carefully! Mistakes in your cover letter
can result in immediate rejection.
•
Sign your letters in blue or black ink.
•
Do not staple your resume to your cover letter.
•
Keep copies of all correspondence for your own records.
Note: See Section II, “Effective E-Correspondence,” for tips on writing electronic cover letters.
48 | P a g e
BASIC COVER LETTER FORMAT
Your Address
City, State, Zip Code
Date
Skip 2 to 3 spaces
Name
Title
Organization
Street Address or PO Box #
City, State, Zip Code
Skip 2 spaces
Dear Mr./Ms. Last Name: (Place a colon after the last name)
Skip 2 spaces
st
1 Paragraph:
State why you are writing. Identify the position, field or general area of your inquiry. Tell how you
heard about the opening or organization.
Sample beginnings:
I am applying for the accounting position advertised in Career Services at Pace University.
or
I am writing in response to your advertisement in the New York Times.
or
Mr. James Brown suggested that I contact you to explore a possible summer cooperative education
position at Credite Suisse First Boston.
Skip 2 spaces between paragraphs
nd
2 Paragraph (or more):
Indicate your career or job objective and why you are particularly suited for this company or type of
work. Highlight your particularly relevant achievements and qualifications. Elaborate on key points from
your resume without repeating your resume word-for-word. Point out facts such as related work
experience, coursework or training. Communicate to the employer that you understand the position and
have the qualities the employer seeks.
Closing Paragraph:
Refer the employer to an enclosed resume and/or application. Request a personal interview. Suggest
arranging a mutually convenient time to meet. Reiterate your interest in the position. Give specific
information about how you can be reached. Thank the employer for his/her time and consideration.
Sample closings:
During Spring break, I would like the opportunity to interview with you. Next week, I will call you
with the hope of arranging an interview appointment.
or
I am available to interview for this position at your convenience. Please contact me at 212-3461234. I will be happy to provide you with any additional information you may need.
Sincerely, (Place comma after the word Sincerely)
Skip 4 to 5 spaces between Sincerely and typed name
Your Signature (Write signature)
Your Name Typed (Type full name)
Skip 2 spaces
Enclosure (If a resume is enclosed, then type the word Enclosure)
49 | P a g e
SUMMER INTERNSHIP / UNDERGRADUATE
Room T-320
Pace University
Pleasantville, NY 19873
Date
Benjamin Shin
Media Specialist
A-Z Advertising Agency
New York, NY 10021
Dear Mr. Shin:
Presently, I am a student at Pace University majoring in Marketing with minors in Literature
and Communications. This summer, I am eager to complement my studies with practical experience
and would like to apply for an internship at A-Z Advertising Agency.
My particular interest lies in the media aspect of advertising. This was sparked by a
course taken last semester where I had the opportunity to compile a viewer preference survey for
local television and radio advertisers. I utilized many reference materials such as Nielsen data
and gained familiarity with media operations. In addition, my strong time management skills
have enabled me to maintain a high grade point average while being involved in a variety of
activities.
Since I am on spring break from March 10 to March 17, I would like to arrange to meet
with you during that time. Next week, I will call you to discuss the possibility of setting up an
interview appointment. If you would like to contact me before then, you can reach me at (212)
456-7890. Thank you for your consideration. I look forward to speaking with you.
Sincerely,
Suraiya Mohamed
Suraiya Mohamed
Enclosure
50 | P a g e
SUMMER INTERNSHIP / GRADUATE STUDENT
Dawn Wang
123 Eleventh Street
Tarrytown, NY 10344
Date
Danielle Crane
Recruiting Assistant
The Acme Company
129 Park Avenue
New York, NY 10023
Dear Ms. Crane:
Recently, I had the opportunity to attend “Acme Day” at your offices. While there, I was
impressed with the people, products and company as a whole. Having spoken with several of
your past interns, I am convinced that Acme has much to offer its marketing interns. As a first
year marketing MBA student, I would like to be considered for your summer program.
Before returning to graduate school, I worked at News magazine as a market research analyst for
the Health and Beauty Aid account. In addition, I have experience in the consumer goods
industry from an advertising agency’s perspective. As a media planner, I was actively involved in
the many phases of brand management from the “other-side-of-the-desk.” For example, I had the
opportunity to:
•
•
•
•
Develop a strong quantitative background managing large budgets
Work in a cross- functional team environment, interacting daily with people from the
production, creative, research and account management departments
Deal closely with brand managers on the client side, including senior executives
Learn how to handle the constant changes inherent in brand management
Given my experience, I believe I have much to offer Acme and its Marketing Department. I would
appreciate the opportunity to do so and to assist in continuing Acme’s strong reputation in the
industry.
Sincerely,
Dawn Wang
Dawn Wang
51 | P a g e
FACULTY REFERRAL FOR INTERNSHIP /UNDERGRADUATE
36-97 Horace Harding Blvd.
Pleasantville, NY 19873
Date
Mr. Richard Ramirez
Director of Personnel
Madison Avenue Press
1673 Madison Avenue
New York, NY 11936
Dear Mr. Ramirez:
Dr. Jeffrey Anderson, my Journalism professor at Pace University, suggested that I contact you
about the possibility of obtaining an editorial internship at your company. Currently, I am a
junior majoring in English with a minor in Journalism.
As you will see from the enclosed resume, I have a high grade point average and my background
includes training and experience in various aspects of writing, research, and public speaking.
The following highlights some of my accomplishme nts here at Pace:
•
Served as Editor of The Pace Press and directed a staff of 20 people
•
Won the 2001 Sara Willis Award for Creative Writing after competing against 225
college students
•
Represented Pace University for the past two years as a member of the Debate Team
which ranked second regionally each of these years
I am very interested in finding out about internship positions in the Editorial Department at
Madison Avenue Press and would like the opportunity to elaborate on how my research and
communication skills could benefit your publication. I will contact you in one week to discuss
the possibility of arranging an interview. In the meantime, please feel free to contact me at (718)
934-8026. Thank you for your time and consideration.
Sincerely,
Angela Post
Angela Post
52 | P a g e
CLASSIFIED ADVERTISEMENT/ ENTRY LEVEL
36 Coney Island Boulevard
Brooklyn, New York 11221
Date
NY Times Classifieds
PO Box 1716
New York, New York 10002
Re: Management Trainee, May 1, 2002
In June 2002, I will graduate from Pace University with a Bachelor of Business
Administration degree in Management and six years of experience in the retail industry.
Since my assignments included human resources, junior dresses, housewares and
jewelry, I was able to gain an overall understanding of retail operations. In addition, I
developed effective management skills and invaluable experience in employee training,
scheduling, display design, customer relations,
and loss prevention.
Please contact me at (718) 234-5678, as I would appreciate the opportunity to discuss
how I may contribute to the success of your organization. My salary requirements are
negotiable. I am seeking a competitive salary based on my experience and
qualifications.
I look forward to hearing from you.
Sincerely,
Linda Morganstern
Linda Morganstern
Enclosure
53 | P a g e
FULL TIME/ENTRY LEVEL
Odonu Kabwe
11 Houston Street
New York, New York 10022
Date
Maria Stubbing
Director of Human Resources
Vestor, Hopping and Rally LLP
126 West Broadway
New York, New York 10013
Dear Ms. Stubbing:
As a recent graduate of Pace University with a BBA in Accounting, my goal is to bring to an
entry level auditing position the skills, knowledge, and experience I’ve gained through my
education and internships.
Along with my solid academic background, I have work experience in accounting including
auditing, analysis, and management of accounts receivable and payable. These internships
enabled me to further develop skill in spreadsheet creation and analysis using MS Excel,
PeachTree, and QuickBooks.
My strengths include high motivation and the ability to change priorities quickly. In addition, I
have demonstrated that I can effectively communicate with high levels of management and with
clients in a multi- cultural environment. This combination will enable me to make a significant
contribution to your firm.
Enclosed is my resume, which summarizes my experiences and education. In two weeks, I will
contact you to discuss the possibility of arranging a meeting to further discuss my qualifications.
If you need any additional information, you can contact me at (212) 765-4321. Thank you for
your time and consideration.
Sincerely,
Odonu Kabwe
Odonu Kabwe
Enclosure
54 | P a g e
CAREER SERVICES JOB POSTING
44 Saint James Street
Rego Park, New York 11310
Date
Sarah Shah
Director of Human Resources
Hecht, Foster, Hardy & Company
90 Wall Street
New York, New York 10015
Dear Ms. Shah:
Your firm recently posted a Junior Analyst position with Career Services at Pace
University. As a Management Science major with experience in this field, I am very interested
in applying for this position.
In my current internship at Brown, James, and Worth, I report to the Comptroller and
assist in the preparation of year-end reports, financial statements, and audit work papers. Much
of what I do involves the use of Excel and Access. This experience has increased my skill in
applying accounting principles and my confidence in learning new software applications.
In addition, as a founder of Nu Zeta Phi Fraternity, I had the opportunity to demonstrate
and strengthen my leadership and communication skills. Through effective time management, I
have balanced my work schedule, academic demands and extracurricular activities and have
achieved my goals in these areas.
I would welcome the opportunity to discuss how my qualifications would enable me to
make a valuable contribution to your firm as a junior analyst. Next week, I will give you a call
to see if we can set up an interview. If you would like to contact me, I can be reached at (718)
456-7890.
Sincerely,
Ivan Janovski
Ivan Janovski
Enclosure
55 | P a g e
CAREER F AIR/CAMPUS INTERVIEW
Winnie Li
61 West 62nd Street, Apt 9C
New York, New York 10023
212-232-4567
Date
Mr. Spencer Arnold
Manager, Human Resources
Blank, Inc.
1 Grove Street
Stamford, Connecticut 06555
Dear Mr. Arnold:
On February 28 at the Pace University Career Fair, I spent some time speaking with Mr. Larry
Silver, Product Manager at Blank. He provided me with an excellent understanding of the
dimensions of the Marketing Associate position and informed me that you will be participating
in Pace’s Campus Interview Program. I wanted you to know that I submitted my resume to
Career Services and hope to have the opportunity to meet with you on campus.
Along with an MBA degree, I can bring to this position experience as an Advertising Account
Executive in the food service industry. I worked closely with the product managers at Kraft
Foods and helped in their national branding efforts. The scope of these projects included
developing advertising and promotional campaigns, conducting consumer research, creating
tools for the sales force, and designing new packaging. To accomplish these goals, I led teams
drawn from functional areas such as production, creative and budgets. These experiences
parallel the work that I would be doing at your company.
I would welcome the opportunity to speak with you about how my background fits with Blank,
Inc. Please let me know if there is anything else you need to assess my qualifications. If you
need to reach me, please call 212-232-4567.
Sincerely,
Winnie Li
Winnie Li
56 | P a g e
GENERAL INTEREST/ EXPERIENCED & COMBINED DEGREE
CANDIDATE
12 Riverside Drive
Dobbs Ferry, NY 10412
Date
Anthony Bellows, President
Online Publishers
575 Madison Avenue
New York, NY 10036
Dear Mr. Bellows:
As more companies turn to the internet to expand their market recognition, there is a need
for clear, well organized, and eye-catching websites. In a competitive field, employees who can
incorporate the latest technology with an artistic eye and a business mind will determine Online
Publishers’ success. With experience in new media, a Master’s degree in Publishing, and a
combined Bachelor’s degree in Computer Science and Business, I have a combination of
knowledge and skills to be an innovative member of your staff.
As the Associate Publisher for Marquee Publications, I developed skill in website
creation and online publishing. From concept to implementation, I created websites for
publications, trade shows, and online job opportunities. Two of the projects I supervised
received the Outstanding Site Award for its industry as awarded by their professional
organizations. A major factor contributing to this success is my academic background, which has
enabled me to translate clients’ business needs into effective and exciting online presentations.
In addition, while attending graduate school, I worked as a freelancer using HTML and
Java Applets to develop websites for two companies. I had opportunities to attend publishing
and computer/internet related trade shows and seminars.
With my background in web development, publishing, and new media, I can help Online
Publishers reach its goals. I will contact you next week to further discuss the position and my
qualifications. In the meantime, I can be reached at (212) 456-7890.
Thank you for your consideration.
Sincerely,
Barrett Nelson
Barrett Nelson
57 | P a g e
PERSONAL CONTACT/E XPERIENCED CANDIDATE
Jose Santos
12 Arrow Lane, Apt 11B
Hoboken, New Jersey 07780
201-543-9875
[email protected]
Date
Taylor Malone
Director of Personnel
Penney & Strauss
PO Box 1115
New York, New York 10038
Dear Ms. Malone:
A mutual colleague of ours, Dorothy Chambers of Grey & Company, suggested that I write to
you about available positions on your training staff. I am familiar with the training programs of
Penney & Strauss and feel that I have much to offer your team.
As you will see from my resume, I have the research, planning, and program experience
necessary to apply creative solutions to training problems. My four years of experience in this
field includes organizational consulting to ten Fortune 500 companies and the training of thirty
middle managers. Since I understand that you are currently investigating the purchase of a new
media system for your programs, my extensive background in developing MS\PowerPoint
Presentations and video and net training conferences could be very helpful to you in these early
stages of this project.
Next week, I will give you a call and hope to arrange a time for us to meet. I would welcome this
opportunity to speak with you so that we can discuss how my experience and qualifications will
enable me to make a significant contribution to your team.
Sincerely,
Jose Santos
Jose Santos
Enclosure
58 | P a g e
GENERAL INTEREST/ EXPERIENCED CANDIDATE
May Lee
35 Garden Street
Madison, New Jersey 07940
(201) 897-5423
[email protected]
Date
Mr. Louis Gaines
County Medical Group
28 Faiston Street
Marlboro, NJ 12385
Dear Mr. Gaines:
In my six years as Sales Manager for a leading medical supplies distributor in Essex County, I
directed the sales and marketing policies of the company’s line of medical supplies and
accessories.
During that time:
• Annual billings more than tripled from $3.25 million to $10.75 million
• Profits rose five- fold from $150,000 to $785,000 within a four-year period
• Accounts within the same geographical territory increased by 250%
The success I had here and elsewhere in my twelve years of sales is not a coincidence. It is due
to my completion of the MBA in Marketing Management from Pace University and a natural
ability to analyze a marketing/selling situation. This combination has enabled me to design and
implement innovative programs that have surpassed the competition.
What I have done for my previous employers, I am confident I can do for you. Next week, I will
call to arrange a mutually convenient time to meet. I look forward to having the opportunity to
discuss my qualifications and ability to increase your company’s sales and market share. I can
be contacted at (201) 897-5423.
Sincerely,
May Lee
May Lee
Enclosure
Letter adapted from Martin Yate’s Cover Letters That Knock ’Em Dead
59 | P a g e
INTERNET JOB POSTING/ EXPERIENCED CANDIDATE
575 Harvard Avenue
White Plains, NY 11510
Date
Jeanette Bennis
Human Resources Recruiter
Westchester Beverages Corporation
709 State Street
Ardsley, NY 10607
Dear Ms. Bennis:
I am interested in applying for the position of Customer Services Manager as posted on
Monster.com on May 15th. As my resume indicates, I have extensive customer service and
managerial experience with both Fleet Bank and Xerox. My accomplishments and interests lie in
the following areas:
•
Customer and Sales Support: I have managed customer service departments in call
center and retail settings. At Fleet Bank, our $35 million franchise was recognized as
the 4th leading branch in customer satisfaction due to outreach and retention efforts.
•
Management: I have 4+ years experience in managing teams through goal setting
and a commitment to exceeding business objectives. At Xerox, I was recognized
with a National All-Star Award for best managerial practices.
•
Problem Solving: My consistent use of problem solving and process improvement
techniques led to my appointment to a national quality team at Xerox. Our efforts
resulted in the development of new procedures that significantly improved business
performance. At Fleet Bank, I designed a problem solving training course that was
attended by all tellers from the Westchester County branches.
I would appreciate the opportunity to interview for the Customer Service Manager position and
will call you in one week to discuss this possibility. Please feel free to contact me at (212) 2122121. Thank you.
Sincerely,
Ramon Martinez
Ramon Martinez
60 | P a g e
CLASSIFIED ADVERTISEMENT/ EXPERIENCED CANDIDATE
Nora Kaufman
232 Amsterdam Avenue
New York, New York 10025
212-495-1534
Date
Maggie Lane, Director
Social Services Agency
34-35 John Street
Brooklyn, New York 10834
Dear Ms. Lane:
In response to your advertisement listed in the Community Jobs Resource Catalog, I am applying for the
position of Associate Project Director. As you will see from my material, I have the qualifications and
experience necessary to accomplish the goals for the new director.
My interest in the position stems from being a volunteer for Children’s Judicial Advocates (CJA), a nonprofit organization. Here, I act as a liaison for the courts and manage cases involving children who are in
foster care. Working at CJA has enabled me to learn about the child welfare system, become an advocate
and reap the rewards of knowing I have helped to place a child in a safe and permanent environment.
Having carefully read over your requirements, I have outlined below my qualifications for the Associate
Project Director position.
•
Your Requirements
Ensure quality services by conducting
interviews and site visits
•
My Qualifications
2 years experience conducting foster home and client visits
with CJA and Telcomm
•
Supervise, hire and evaluate staff
•
1 year managing and evaluating staff of 15 with Telcomm
•
Conduct client assessments and make
recommendations
•
2 years communicating with clients on services and products
with CJA and Telcomm
•
Assist in training and presentations
•
Co-facilitated a diversity training program with City
Volunteers
•
Maintain accurate case records
•
5 years experience managing high profile cases and clients
with CJA and Telcomm
•
College degree
•
MA in Counseling, BA in Marketing
I would welcome the opportunity to meet with you to further discuss my qualifications. I can be reached
at (212) 495-1534. Thank you for your consideration.
Sincerely,
Nora Kaufman
Nora Kaufman
61 | P a g e
CAREER SERVICES JOB P OSTING/ EXPERIENCED CANDIDATE
529 8th Street, Apartment 4A
White Plains, NY 10463
Date
Laura Feeney
Manager of Recruiting
Systems Concepts
600 5th Avenue, 11th Fl
New York, NY 10003
Dear Ms. Feeney:
As a May 2002 candidate for the Master of Business Administration degree, I am very interested in
being considered for the Associate position you posted in Career Services at Pace University.
While my enclosed resume will provide you with a general outline of my work history and
educational background, I have listed your specific requirements and my applicable skills in those areas. I
hope this will give you an idea of how I can add value to your organization.
Your Requirements:
Information gathering/research skills
My Skills:
As Research Assistant at GHT, gathered data for various
industry and client reports and gained familiarity with a
wide variety of informational sources and databases
Interpersonal skills, demonstrated in
one on one and team environments
Worked with top management of every department
GHT. Developed relationships with traders, analysts,
and CFOs. Participated in many successful team
engagements at work and at school
Structured thinking, analysis, and problem
solving skills
Led several large projects at GHT. Developed project
plans, gathered and analyzed data. Implemented recommendations.
Worked as an internal consultant. Developed reputation as the
“person to see” when a problem needed solving
Complex task management skills
Involved in several firm-wide projects simultaneously at
GHT. Developed strong time management and organizational skills
I would appreciate the opportunity to interview for the Associate position. I will call you in two weeks to
arrange a meeting. Please feel free to contact me at (718) 987-6543 should you require additional information.
Thank you for your time and consideration.
Sincerely,
Patrick O’Conner
Patrick O’Conner
62 | P a g e
NETWORKING ALUMNUS / GRADUATE STUDENT
John Carter
111 Bronx Avenue
Bronx, New York 10739
917-324-8901
[email protected]
Date
Paul Benton
Director of Personnel
Westchester County Medical Center
21 Grasslands Road
Valhalla, New York 10609
Dear Mr. Benton:
I read about your recent promotion to Director of Health Care Administration at Westchester
County Medical Center in the May edition of the Pace Alumni magazine. Congratulations!
As a fellow graduate of Pace’s Master of Public Administration Program, I thought I might
contact you to learn more about opportunities in health care. Recently, I completed my degree
and have just started to actively network. If possible, I would like to have the opportunity to
meet with you for an informational interview. Since you have achieved what I hope to some
day, I would very much like to learn more about your career path, receive advice from you, and
get your feedback on my resume.
Enclosed is my resume for your review. Next week, I will give you a call to discuss the
possibility of meeting. I know that you are very busy and truly appreciate whatever time you can
give me. Thank you in advance for considering this request. I am looking forward to speaking
with you.
Sincerely,
John Carter
John Carter
Enclosure
63 | P a g e
NETWORKING REFERRAL
Karen Keefe
22 W. 79th Street
New York, New York 10024
212-456-7890
[email protected]
Date
Joseph Buchman
Deputy Director of Planning
ABC Government Agency
5 Executive Drive
Albany, New York 07798
Dear Mr. Buchman:
Rebecca White, Vice President of Eastern Industries in Port Chester, NY, and a fellow classmate
of yours at State University, suggested that I contact you about my job search in the Capital area.
In September, I will be moving to Albany and am eager to make some professional contacts.
Having interned with the New York City Mayor’s Office, I am interested in pursuing a career in
government planning at the state level.
I would very much appreciate a half- hour of your time to discuss growth industries and
organizations upstate. Next month, I will be in your area for a conference and would like to
schedule an appointment with you. Within the next week, I will contact you to discuss the
possibility of a meeting during that time. In the meantime, I can be reached at (212) 456-7890.
Enclosed is a copy of my resume for your review. I am looking forward to speaking with you
soon.
Very truly yours,
Karen Keefe
Karen Keefe
Enclosure
64 | P a g e
THANK YOU LETTERS AND OTHER CORRESPONDENCE
Always write a thank you note after a job interview, informational interview, or any other
professional meeting with an employer or contact. This is an extremely important part of your
job search campaign and is too often overlooked by job seekers. Consider it an essential step in
the process, not an option. Writing these notes demonstrates that you are a professional and that
you know and do what is appropriate and expected.
The thank you note is really the final phase of the interview process. It gives you one more
opportunity to express genuine interest in the job and to present your qualifications by reiterating
in a brief way what you can bring to the job. In this note, you can add information on additional
experiences that you may not have been mentioned in the interview and express how this will be
of value to the organization in a more specific and focused way.
Thank you notes should be written and sent the same day of the interview (and definitely within
48 hours of the interview). Notes should be sent to everyone who interviews you.
Many people do not take the time to write these notes and those who do will stand out. It will
demonstrate that you are keyed into relationship building and know the appropriate steps to take
in terms of professional courtesy. The style and tone of the note will demonstrate your writing
skills and will also communicate your enthusiasm for the position.
Some recruiters have indicated that if a candidate does not write a tha nk you note, s/he may not
be invited back for a second interview. Another recruiter said that if deciding between two
candidates, a thank you note makes the difference.
The content and emphasis of a thank you note depends upon who is being thanked and why.
After a job interview:
• Thank the interviewer for meeting with you.
• Express your enthusiasm for the position and employer.
• Reinforce your strengths and how they relate to the position.
After an informational interview or networking contact:
• Thank the person for meeting with you and providing information.
• Indicate how you plan to follow up on suggestions he or she made in regard to
your career exploration and/or job search.
Accepting a job offer:
• Accept the offer formally.
•
Express your excitement about the opportunity to start the position.
• Indicate your enthusiasm for the position and company/organization.
65 | P a g e
THANK YOU LETTER GUIDELINES
•
Always ask for a business card from each person who interviews you.
•
Send a separate letter or e-mail to each person you meet.
•
Send your thank you letters within 24 to 48 hours of the interview.
•
Re-phrase your notes to reflect what happened during each specific meeting.
•
Refer to some part of the personal conversation to show the employer you were interested in
the discussion.
•
Remind the employer of your particularly relevant skills and qualifications.
•
Reiterate your interest in the position, department, and company.
•
Use a professional tone and express your individuality.
•
Keep the letter to two or three paragraphs .
•
Print your letters on standard size, high quality bond paper that matches your resume and
envelopes and use a high quality laser or ink jet printer.
•
Proofread the letter carefully!
•
Double check spelling of contact names and titles!
•
Sign your letters in blue or black ink.
•
Prepare a file for each company and keep copies of all correspondence for your
records.
HANDWRITTEN NOTES
•
At times these are acceptable but only do this if your handwriting is legible and neat!
Use conservative stationery or thank you note cards. Keep note brief and professional.
Note: Do it now! Don’t put if off. While the experience is fresh in your mind, write your
note. Review and edit it the next morning.
66 | P a g e
BASIC THANK YOU LETTER FORMAT
Name
Street address
City, State, Zip Code
Phone number
E-mail address
Skip 2 to 3 spaces
Date
Skip 2 spaces
Name
Title, Department
Company/Organization
Street Address
City, State, Zip Code
Skip 2 spaces
Dear Mr./Mrs. Last Name:
Skip 2 spaces
Paragraph One:
Simply thank the interviewer and re-emphasize your interest in the position.
Skip 2 spaces
Paragraph Two:
Remind the employer why you are a good candidate for the position. Refer to something
specific from the interview. Mention any additional points you would like to make that you did
not mention during the interview.
Skip 2 spaces
Paragraph Three:
Thank the interviewer again and add that you look forward to hearing from them.
Skip 2 spaces
Sincerely,
Signature
Skip 4 to 5 spaces between Sincerely and typed name
67 | P a g e
STATEMENT OF INTEREST
Barbara Sommers
Request for an Interview with Advanced Systems, Inc.
I would like to be considered for your Information Systems internship, which was posted by the
Cooperative Education Program at Pace University. This position matches well with my
previous work experience, knowledge and career goals.
The computer, analytical and communication skills you require are ones that I have gained
through my employment and academic experiences. My position at Pace University’s Computer
Center gave me the opportunity to hone my computer skills and knowledge as I assisted users
with all MS Office tools, Internet applications, and hardware. By assisting, on average, 50
students a day with computer-related questions I developed extremely strong communication
skills. In addition, as a member of Dr. Brown’s research team, I analyzed research data and
interpreted results, which strengthened my analytical skills.
Enclosed is my resume for your review. If I can provide you with anything additional, please let
me know. I would very much like to schedule an interview to meet with you to discuss how I
would contribute to the success of your company. I can be reached at (111) 455-9800.
Thank you for your time and consideration.
Note: A statement of interest can take the place of a cover letter when responding to an on- line
posting that does not provide you with contact information. The content of the statement is
basically the same except that you do not use the formal headings, addresses or closings.
68 | P a g e
AFTER AN INTERVIEW
Viji Mehta
12 Arrow Lane
Jersey City, New Jersey 07765
(201) 876-2233
[email protected]
Date
Kevin Brady
Vice President, Operations
Global Industries
PO Box 999
New York, NY 10022
Dear Mr. Brady:
Thank you for meeting with me on Thursday, May 29th to discuss the Technical Support
Specialist position available at Global Industries. I enjoyed talking with you and Sarah Smith
about the direction and goals of your division.
As you described, Global Industries is looking for someone to streamline its information
management area. I am confident that my PC knowledge and experience working with
customers, vendors, and users in a corporate environment would enable me to meet Global
Industries’ needs. At the same time, I was happy to learn that there are ample opportunities for
me to continue to grow professionally.
Once again, it was a pleasure meeting with you. I look forward to hearing from you soon. If
there is additional information you need from me, please do not hesitate to call me at (201) 8762233.
Sincerely,
Viji Mehta
Viji Mehta
69 | P a g e
ON-CAMPUS INTERVIEW
Felicity Basso
546 Pine Street, #63
Bronx, NY 19283
(212) 657-1346
[email protected]
Date
Nicholas Crane
Assistant Principal
Watch Children Grow School
456 Grain Avenue
Queens, NY 28394
Dear Mr. Crane:
It was a pleasure to meet with you at Pace University yesterday to discuss the Teaching Assistant
Internship. The position, as you presented it, seems to be a great fit for my skills, experience,
and career goals.
Of particular interest was your plan to implement an innovative approach to teaching reading. I
would be very interested in having the opportunity to assist in the development of such a
program. Last summer, as an intern at Children’s Space, I developed and implemented a reading
program in which members of the community read to the students an hour each day. As a result,
the students’ excitement about reading increased.
In addition to my enthusiasm, I will bring to Watch Children Grow a strong foundation for
teaching, innovative thinking, and high level of motivation. My coursework at Pace,
considerable internship experiences in facilitating children’s learning, and my artistic
background will enable me to design and develop creative and effective strategies for teaching
children.
Thank you for taking the time to interview me. I look forward to hearing from you soon.
Sincerely,
Felicity Basso
Felicity Basso
70 | P a g e
MULTIPLE INTERVIEWERS
Jill Bergenstein
454 West 96th Street
New York, New York 10027
Work: (212) 876-7135
Home: (212) 889-2208
[email protected]
Eric Bozley
Director, Counseling Center
Manhattan University
67 Broadway
New York, NY 10012
Dear Mr. Bozley:
It was a pleasure meeting with you and your colleagues, Alicia Dunkin and Denise Garret on
Wednesday, October 1st . Thank you for taking time out of your busy schedule to discuss the
Counselor position available in the Manhattan University’s Counseling Center.
After learning more about this opportunity, I would like to reiterate my strong interest in working
as a member of the Counseling Center’s team. This position matches my desire to work with a
student population in a diverse urban setting where I can combine both my professional and
academic experience. I wanted to mention that at Pace University, I worked with the Office of
International Students and counseled students who were having difficulties making the transition
to living and studying in a new country. With the mentoring of the counseling staff, I was able
to help many students make this adjustment. I look forward to helping international students at
Manhattan make similar adjustments.
Please relay my appreciation to your staff as well. I look forward to hearing from you soon. If
you need any additional information from me, I can be reached at work (212) 876-7135 or at
home (212) 889-2208.
Sincerely,
Jill Bergenstein
Jill Bergenstein
71 | P a g e
NETWORKING REFERRAL
22 Lake Street
Tuckahoe, NY 10603
Date
Robin Mertz
Vice President
Eastern Industries
1773 Post Road
Port Chester, NY 10832
Dear Ms. Mertz:
It was a pleasure meeting you at the “Evening of Networking,” sponsored by Career
Services at Pace University last month. I appreciated your interest in my job search and
would like to particularly thank you for putting me in contact with Jane Bryant at ABC
Marketing Company in Boston.
Ms. Bryant was very generous with her time and provided me with a great deal of
useful information about job hunting in the Boston area. She also made valuable suggestions
for strengthening my resume and gave me the names of a few colleagues who might be
interested in my background and skills.
Consequently, I have updated the enclosed resume. Please feel free to make any
additional comments. I value your opinion and welcome your suggestions. Again, thank you
for being so helpful. I will keep you posted on the progress of my search.
Sincerely,
Danielle Portella
Danielle Portella
72 | P a g e
SUMMER JOB INTERVIEW
Farukh Saeed
78 East 95th Street
New York, New York 10033
212-345-9876
[email protected]
Date
Sonya Gellar
Market Development Manager
XYZ Broadcasting
267 East 43rd Street
New York, NY 10035
Dear Ms. Gellar:
Thank you for meeting with me on Friday, May 15th . It was a pleasure to visit XYZ
Broadcasting and learn more about the Music, News, and Website internship available for the
summer.
After speaking with you, I am confident that my academic course work in both business and
systems, and familiarity with the field of marketing have prepared me for the research,
writing, and programming tasks we discussed. My internet abilities, writing skills, and artistic
eye match the technical, communication, and creative requirements needed to be successful in
this position. In addition, I am a hard working, organized, responsible and detail oriented
person who is eager to make a contribution to the team.
The Music, News, and Website Internship at XYZ sounds like a wonderful opportunity and I
would welcome the challenge of being an intern on your staff. I look forward to hearing from
you and thank you once again for your consideration.
Sincerely,
Farukh Saeed
Farukh Saeed
73 | P a g e
DECLINING A JOB OFFER
Name
Street address
City, State, Zip Code
Phone number
E-mail address
Date
Name
Title, Department
Company/Organization
Street Address
City, State, Zip Code
Dear Mr./Mrs. Last Name:
I was very pleased to receive your offer of employment for the position of title with your
organization. However, after careful consideration, I have decided to decline.
I want you to know that I was very impressed with the professionalism of your interview
process. Thank you for the chance to learn more about your organization and to meet with
people in your company.
Again, thank you for offering me the opportunity to be a part of such a fine company.
Sincerely,
Signature
Name
74 | P a g e
ACCEPTING A JOB OFFER
Name
Street address
City, State, Zip Code
Phone number
E-mail address
Date
Name
Title, Department
Company/Organization
Street Address
City, State, Zip Code
Dear Mr./Mrs. Last Name:
This letter is to confirm my acceptance of the job offer extended to me for the position of title of
position. As agreed, I will start on day, date.
I want you to know that I was very impressed from the start with the professionalism of the
interview process. My goal was to find a company where I would have the opportunity to be
challenged and further develop my professional skills. Name of Company is where I had hoped to
work after graduation and as I began to experience the company first hand, I was even more
convinced that this was where I wanted to work. I am very excited about beginning my career at
name of company and look forward to the challenges that lie ahead.
Thank you for the opportunity to be a part of name of company.
Sincerely,
Signature
Your name
75 | P a g e
FOLLOW-UP TO JOB REJECTION
114 59th Street
New York, NY 10021
Date
Elizabeth Woodward
Director, Broadcast Media
D&D Advertising
44 East 15th Street
New York, NY 10026
Dear Ms. Woodward:
Although I am disappointed that I did not receive the job offer, I am writing this note to
thank you for your words of encouragement and your offer to forward my resume to D&D’s
Human Resource office. I have met with many people throughout my job search and wanted you
to know that I was very impressed with the professionalism of your organization and appreciated
your direct and honest style.
While my experience did not match the needs of the Associate Media Buyer position, I
hope you will still keep me in mind for future openings in your office. I remain very interested
in joining your staff and becoming a member of the Broadcast Media team.
Again, thank you for your time and consideration.
Sincerely,
Angie Marrero
Angie Marrero
76 | P a g e
PART II
EFFECTIVE
E-CORRESPONDENCE
77 | P a g e
E-CORRESPONDENCE
Often candidates are asked to e-mail correspondence and application materials such as cover
letters, resumes, and thank you letters to employers. Although the medium is different, you are
still transmitting business correspondence and certain rules apply. Even though you are
corresponding via the internet, your message will still make a first business impression. So, make
sure it is a professional one!
To increase your chances of the employer reading your resume, prepare a message that is
professional, straight-to-the-point, and brief! E-correspondence is usually about half the length
of a traditional letter.
When applying for a position, mention how you learned about the opportunity and what you
have to offer in terms of related skills and experience. Utilize key words and phrases that are
meaningful to the employer. But, be succinct. To catch the reader’s attention, present the most
important points first.
Most employers prefer to receive the cover letter in the text of an e-mail rather than as an
attachment. This is due to their concern about viruses. Always follow the particular employer’s
instructions about how to send your resume and application materials.
Remember, e-correspondence should be to the point, well written, and professional. Focus on
what will make you stand out as a highly desirable candidate for the position. Again, keep the
message brief, not more than one screen, and include attention-grabbing items of information.
You want them to read your resume and invite you for an interview.
78 | P a g e
E-CORRESPONDENCE TIPS FOR APPLYING TO POSITIONS
•
Always follow employer instructions for electronically submitting cover letters and resumes.
Some may ask you to send them as e- mail attachments. Most will want you to include these
in the body of an e-mail.
•
Use the subject line to state the position title, job number (if applicable), and/or where you
learned about the position. For example:
Marketing Director, Job # H23, NY Times
•
You may want to use the subject line to grab the employer’s attention. Be aware that e-mail
software may have difficulty with very long subject lines. As with all
ecorrespondence, be concise. For example:
MBA, 7 Yrs Exp, Marketing Director, Job # H23, NY Times
•
Catch the employer’s attention in the opening paragraph by highlighting your skills and
abilities. Show her/him you are a great fit for the job. For example:
As an HR Generalist with five years experience in both insurance
and banking, my work has focused on employee relations,
recruiting, and training.
•
Keep the e- mail brief! Limit it to one screen so all information is shown without the
employer having to scroll down. Focus on key strengths, skills and achievements that relate
to the position.
•
Use key words and industry buzzwords to highlight relevant skills. These buzzwords and
critical noun phrases will increase the likelihood that your cover letter will impress the
reader.
•
Type your message in black, 10 point, Times New Roman, Arial, or Courier font on a white
background. Do not bold, underline, italicize, etc.
•
Remember that this is business correspondence. Use appropriate standards. Keep your
message professional and easy to read. Include a salutation and a closing. Leave a space
between paragraphs. Omit the employer’s address in an e-mail cover letter. Under your
name, list your phone number and e- mail address.
•
Thoroughly check spelling and grammar! Do not solely rely on a spell check feature. Be
sure to proofread. E- mail yourself before sending it to the employer to make sure that your
letter is error free in terms of content and style.
Adapted from “Tips for A Dynamic E- mail Cover Letter” by Randell S. Hansen, Ph.D. found on
www.quintcareers.com/e- mail_cover.letters.html
79 | P a g e
E-NETWORKING & NETIQUETTE
“E-networking combines the traditional networking you do as part of your career search with the
power of the internet. It allows you to create a community of virtual contacts who can provide
critical information on job leads, industry trends and possible openings. These are people whom
you would never have met in any other way” (Halpern, Nancy. “E-Networking.” Riley Guide.
July 31, 2001).
E-networking is an excellent way to find out about the hidden job market, learn about your
industry, and develop a group of internet contacts. It is still true that about 80% of all jobs are
acquired through networking. It’s not only what you know but whom you know! E-networking
expands the breadth and scope of career opportunities through the use of listservs, newsletters, job
search sites, employer homepages, usenet newsgroups, message boards, chat rooms, professional
association websites and alumni online directories.
E-correspondence is the key vehicle to successful e- networking. It is immediate, requires no
introductions, bypasses the gatekeeper, and eliminates phone tag and first impression jitters.
While less formal than traditional business correspondence, e-correspondence should still adhere
to proper bus iness standards and follow internet etiquette rules, “netiquette.” This is your first
business impression. It should capture the attention of the reader or group.
Remember that e- networking does not replace face-to- face contact, but rather complements it
while you strive to establish real connections.
80 | P a g e
E-NETWORKING CORRESPONDENCE GUIDELINES
When using e-mail for networking purposes, follow these guidelines:
•
Keep your e- mail brief, on one screen and use black font
•
Use last names in the formal salutation (i.e., Dear Mrs. or Mr. Jones)
•
Check spelling, grammar and usage
•
Tell how/where you got their name
•
State your interest or question
•
Avoid acronyms or informalities (i.e., TIA for “Thanks in advance”)
•
In closing, include yo ur first and last name
•
Request a follow up by phone, e- mail or fax
•
Send the e-correspondence to yourself before e- mailing it!
81 | P a g e
SAMPLE E-LETTERS
Informational Interview/Alumnus/Graduate Student
Subject: Pace Graduate Requests Informational Interview
Dear Ms. Pace:
In reviewing the Pace On-line Alumni Community, I learned that you work at J.P. Morgan
Chase. I graduated from Pace in 1996, have six years experience in insurance, and am currently
in my first year of the MBA program. Since I am interested in obtaining advice on how to best
prepare myself for a career in finance, I would appreciate the opportunity to talk or meet with
you for an informational interview.
Attached is my resume for your review. Next week, I will give you a call to arrange a time for
us to meet that is convenient for you. I appreciate your time and consideration of my request.
Sincerely,
Mark Lubin, ’96
212-346-9065
[email protected]
Informational Interview/Undergraduate
Subject: Pace IT Student Requests Informational Interview
Dear Ms. Dyson:
As a Pace student currently pursuing a degree in the field of information technology, I am
seeking the opportunity to speak with you regarding career opportunities UBS Paine Webber.
My internship experiences at Accenture gave me hands on experience with Visual Basic, C++,
SQL, and Java. As a computer science major, I have demonstrated the ability to learn new
applications quickly and on my own.
Next week, I will give you a call with the hope of being able to set up an appointment with you.
I have attached my resume for your review. If you would like to call me, I can be reached on
my cell phone, 914-123-4510.
Sincerely,
Steven Li
[email protected]
914 123-4510
82 | P a g e
SAMPLE E-LETTERS CONTINUED
Wall Street Journal Article Contact
Subject: Your Wall Street Journal Article
Dear Ms. Friendly:
I read your article in the Wall Street Journal and was impressed with your insights. I am
contacting you because I am interested in working in the field of _________. As I begin my job
search, I would appreciate getting your point of view on effective job search strategies and
having the opportunity to learn more about the work you do.
As an experienced Financial Analyst with Merrill Lynch, (insert some background
information).
Thank you for your time and consideration. I will call you early next
week to discuss the possibility of setting up a time to meet.
Sincerely,
Mary Riccardi
[email protected]
212-345-9876
Online Alumni Community Contact
Subject: Pace’s Online Alumni Community Contact
Dear Mr./Ms. Pace:
I found your name on Pace’s On-line Alumni Community and learned that you work within the
_______ industry. I am a Pace Alumnus/a in the (field) Class of (?).
Our alumni network has always been a great resource for the Pace community. I am seeking an
opportunity to speak with an experienced professional such as yourself regarding career
opportunities in (field ) or at (name of company). Currently I am in a career transition. As you will
see from my resume, I have over (x) years experience in _________ (insert some personal
information). I look forward to hearing from you.
Sincerely,
Your Name ’90 (year optional)
[email protected]
201-546-1009
83 | P a g e
SAMPLE E-LETTERS CONTINUED
Pace Contact in Industry
Subject: Pace Alumnus/a Seeks Advice
Dear Mr./Ms. Pace:
I was pleased to learn that you work within the ________ industry. I remember you from
(class, club, etc .).
As a Pace graduate student (or alumnus/a) in (field ) Class of (?), I am seeking an opportunity
to speak with an experienced professional regarding career opportunities in __________.
Currently I am in a career transition (insert background information).
Sincerely,
Your Name ’88 (year optional)
[email protected]
203-452-1714
84 | P a g e
Interviewing for Success
Table of Contents
INTRODUCTION
Page 86
PREPARATION
Pages 87-97
PRACTICE
Pages 98-102
AT THE INTERVIEW
Pages 103-106
AFTER THE INTERVIEW
Pages 107-108
THE SECOND INTERVIEW
Pages 109-110
EVALUATING JOB OFFERS
Page 111
NEGOTIATING SALARIES
Page 112
YOUR FINAL DECISION
Page 113
85 | P a g e
Introduction
If you’re like most of us, the thought of going on a job interview is eno ugh to make you break
out in a mild sweat. Employment interviewing can be an intimidating experience if you don’t
know what to expect. Preparation is the key to reducing anxiety, so don’t take the “wing it”
approach or you’ll be sweating through a lot more interviews.
A job search is analogous to a sales campaign and an employment interview is the time to make
your sales pitch! Think of yourself as the product and be prepared to be a sales expert. What
distinguishes you from the competition? Why should the employer hire you? What do you have
to offer that’s different from the other candidates? By knowing your “product” inside and out,
you’ll be able to convince an employer to hire you and overcome objections skillfully.
The interview is a two-way process: you are there to present your information in an honest,
straightforward manner and to evaluate potential job opportunities. The employer is assessing
you as a candidate, trying to predict future performance, in addition to “selling” you on their
organization and job opportunity. You are both on a fact finding mission, and you both play two
roles: as participant and observer.
What are employers looking for in an interview? They are evaluating candidates on many
different criteria: tangible and int angible. Technical knowledge and ability, past performance,
successes and accomplishments, problem solving and creative talents are all tangible evidence.
Personal qualities, verbal and non- verbal communication skills, self-confidence, interpersonal
skills and enthusiasm are all more subjective. Interviewers are trying to determine basically
three major points: 1) Do you have the skills/background to do the job? 2) Are you willing to do
the job? 3) Will you fit into the organizational culture?
With all this in mind, we strongly urge you to use this guide and follow the Boy Scout motto “Be
Prepared!” Successful interviewing is a skill one can develop through preparation and practice!
Good Luck!!
86 | P a g e
Preparation…Analyze Yourself and the Position
Before you can successfully “sell” yourself to a potential employer, you must do a thorough selfassessment. You need to identify your skills and what you have to offer before you can convince
someone that you are the ideal candidate.
Review the list of skills and personal characteristics on the next two pages and highlight those
which apply to you. Complete the statements on page 85 to help you organize your thoughts.
When doing your skills analysis, focus on:
Work Content Skills – those which relate specifically to being able to do a certain job.
These skills are gained through work, education, and personal experience.
Self-Management Skills – those personal characteristics related to your
personality and to how you work within an organization or perform tasks.
Transferable Skills – those general skills that can be applied to a wide variety of settings and
have been developed naturally or through education, training and experience.
Keep the following in mind as you analyze yourself and the position.
•
Take time to identify your skills, strengths, and past experiences as they relate to the position
you are seeking.
•
Try to get a detailed job description. If one is not available, research similar positions or
speak with a career counselor to help you find more information.
•
Reflect back on your activities, accomplishments and achievements. Think about the skills
you used in these activities/accomplishments as they relate to each job description.
•
Identify what makes you stand apart from the competition!
•
Evaluate your educational experience and what skills you’ve developed as a student.
•
Use the following personal characteristics and action verb list to help you think about
yourself. How would you describe yourself? What skill/functional areas are your strongest?
How do they relate to the position you are seeking?
Top Ten Qualities Employers Seek in Job Candidates
Communication
Teamwork
Work Experience
Leadership
Motivation/Initiative
Academic Record
Honesty/Integrity/Ethics
Technical
Interpersonal
Analytical
87 | P a g e
Preparation…Personal Characteristics &
Skill/Function Verbs
The following word lists are extremely helpful when thinking about what you have to offer an
employer. Skill/Function verbs can describe your work experience as well as communicate your
transferable skills and strengths. Personal characteristics can help you describe qualities
necessary for performance.
Personal Characteristics
accurate
active listener
adept
anticipatory
aware
creative
competent
decisive
dedicated
deft
dependable
diplomatic
discreet
driven
dynamic
effective
empathic
exceptional
flexible
goal oriented
good listener
humorous
initiative
innovative
instrumental
independent
integrity
leader
motivated
objective
optimistic
perceptive
planner
problem solver
quick
reliable
responsive
responsible
respectful
successful
sensitive
strong
sophisticated
self-motivated
self-confident
tactful
team player
trained
unique
versatile
willing
Skills/Function Verbs
Communication/Public Relations
explain
listen
persuade
sell
speak
teach
write
use humor
summarize
edit
demonstrate
make public presentations
converse
read
define
group facilitation
Organization/Management
set priorities
plan, forecast
prepare
time management
budget
organize
implement
manage
coordinate
establish procedures
design
develop
88 | P a g e
Leadership
decide
delegate
initiate
supervise
motivate
persuade
debate
collaborate
confront
facilitate
redesign
reengineer
mediate
resolve
influence
Interpersonal/Human Relations
active listening
cooperate
interview
negotiate
care for
counsel
advocate
empathize
communicate
provide
Problem Solving/Analytical
compile
investigate
observe
research
locate
assess
trouble shooting
obtain
review
reason
abstract
evaluate
reflect
sense
ask
question
analyze
clarify
diagnose
Teaching/Creating
entertain
create
design
display
innovate
train
illustrate
encourage
enable
tutor
facilitate
dramatize
Maintenance/Data Management
compile
budget
develop reports
compute
organize records
reconcile
systematize
calculate
record keeping
allocate
bid
estimate
project
attend to detail
cost analysis
account
forecast
meet deadlines
89 | P a g e
Preparation…Writing about Strengths
Complete the following questions to organize your thoughts.
My top three skill/function areas are:
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
I can demonstrate these skills with these three examples:
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
My top three personal qualities are:
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
These three examples show how I’ve demonstrated them.
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
90 | P a g e
Preparation…Types of Interviews
There are several different types and formats of interviews you may encounter during your job
search. You may find that several aspects of these interviews are combined.
You may first encounter a “screening” interview where you meet with a human resource
professional to determine if you meet the basic qualifications and could be recommended for an
interview with a hiring manager. Most campus interviews are screening interviews. While a
one-on-one interview is the most common, you may encounter a panel or group interview where
there are two or more interviewers. Be sure to maintain eye contact with each person and
address them by name. Try to address all interviewers as you ask and answer questions.
Telephone Interviews have also become more common as a screening tool. Be sure to pay
attention to your verbal communication and have your resume at hand. If possible, schedule the
conversation at a convenient time and in a quiet location. Be aware that any communication
with a potential employer is being evaluated.
There are 5 Basic Styles of interviews: Structured/Traditional, Behavioral, Non-Directive,
Stress, and Case.
The Structured/Traditional interview is the most common. The discussion is generally
directed by the interviewer, with a question and answer format similar to the outline on page 100.
The interviewer speaks approximately 25% of the time.
Behavioral Interviewing has become very popular. This approach is built on the premise that
past behavior will likely predict future behavior. Questions are targeted to reveal details of past
performance with specific examples. The line of questioning probes your approach to situations
and the results of your efforts. Employers are generally looking for critical areas such as
problem solving, decision making and leadership. The STAR technique is the key to answering
Behavioral type questions. Refer to page 96 for an explanation of the STAR format and page 98
for a list of Behavioral Questions.
The Non-Directive interview is very unstructured and more like a conversation where the
interviewer is less likely to ask specific questions. The interviewer asks open ended questions
like “tell me about yourself” and expects the candidate to direct most of the conversation. This
type of interview clearly illustrates how well you prepared for the interview as you have the floor
for 75% of the time.
The High Stress interview is designed to see how well you handle stress, your confidence level,
and how composed you remain in a tense situation. While this is not a very common interview
style, you may encounter some aggressive interviewers.
Case Style interviewing is now commonly used by management consulting firms, particularly at
the graduate level. In this method, an employer presents a fictional business problem and
expects a response that shows your thought process. You will be evaluated on your ability to
analyze, formulate and present a business plan.
91 | P a g e
Preparation…The Campus Interview
Campus Recruiting at Pace takes place twice a year; in the Fall and in the Spring, for graduating
students. Many companies send their representatives annually to interview candidates of all
majors for projected positions.
What To Expect
Many companies hold “Information Sessions” the night before interviewing. Be sure to attend as
it will enhance your interview and increase your chances for a job offer. If no Information
Session is held by the company, be sure to research the company and the industry (see page 92).
Typically, on the day of the campus interview, you should arrive at the Career Services office 10
minutes prior to your scheduled interview. You should check with a secretary and then be
directed to a waiting area where you sign in. Other students might be waiting in the room as well
as representatives from the interviewing companies. These employee representatives who are
called “Greeters” or “Warm Up People,” might be recent Pace Alums currently working for that
company. Their role is to make you feel at ease and answer any preliminary questions. Be
friendly and always maintain a poised, professional demeanor (even if you know them
personally!).
The interviewer will come to the waiting area to meet you and escort you to the assigned
interview room. While walking to the room expect to engage in some informal conversation
(some topics might be: the weather, a current event, sports, the campus). The interview itself can
last approximately 20-30 minutes and is usually with a Human Resource Representative or an
actual Department/Division Representative. Try to get a more detailed description of the job
during the interview and as much information about the organization as possible. Make sure you
ask for the interviewer’s business card before you leave the room.
Application Forms
You might be asked to complete an employment application form prior to or at the interview.
Ask Career Services if there is an application form to fill out for any company you have been
selected to interview with and allow plenty of time to complete it (see the sample application on
page 10). Keep these tips in mind when completing an application.
Be Careful
Follow instructions carefully to convey the message that you would
behave as carefully as an employee. Your application may be
viewed as a sample of your work.
Be Neat
Print or write clearly using a blue or black pen.
Be Prepared
Fill out a sample application form ahead of time to bring with you
for use in filling out any subsequent forms.
Be Complete
Answer every question. If a question does not apply write
“Does Not Apply”. If you want to discuss at the interview
write “Will Discuss at Interview”. Remember you do not
have to answer any illegal questions (see page 102).
92 | P a g e
Be Correct
Pay attention to your spelling, grammar and punctuation.
Proofread your application.
Be Accurate
Make sure all information is correct. Check employment dates,
telephone numbers and addresses for accuracy.
Be Truthful
Never exaggerate or lie about information on an application form.
Be Prudent
Be sure to contact references listed ahead of time in order to enlist
them in your job search efforts.
Interview Feedback
After you have had two campus interviews you may ask a Career Counselor to review the
Interview Feedback Forms that are completed by the campus interviewers. These forms are
useful to evaluate your performance at the interview and to focus on areas that may need
improvement (see sample on next page).
93 | P a g e
94 | P a g e
Preparation…Finding Information on the Internet
One of the quickest and most effective ways to research companies, organizations, or
industries is via the INTERNET. Many companies have a home page that you can locate easily
if you know the Internet address. You may ask the company for its web site address or try using
the company name to get into the home page directly:
www. (insert company name).com/org
l
l
Keep in mind that a home page is designed by the company and will only tell you what
the company wants you to know.
You may also use a search engine such as Google, Yahoo, Alta Vista, Lycos, Excite or Web
Crawler to locate company or industry information. While you may access a lot of
information this way, use key words to narrow down your search so it will be
manageable.
Pace students may access many of these sites and others directly through the Co-op & Career
Services Pace Home Page at:
www.pace.edu/COOPCS
l
l
Select “Co-op & Career Services”
Click on “Employer Web Sites” to link directly to the home pages of hundreds of
organizations that use Pace Co-op/Career Services (alphabetical listing by company
name).
OR
Select “Job Search Resources” and click on “Researching Companies” for links to several
sites that contain company information.
You may also access the Pace Library by selecting “Libraries” while you’re in the Pace Home
Page or you may go there directly:
http://library.pace.edu
Once you are in the Pace Library site:
l
Select “Databases.” This will provide you with an option to either choose a database or
a subject area. Some electronic databases have remote access and others may be used
only in the library.
l
Check out: General Business File, Disclosure, ABI-Inform, American Business Disc,
Worldscope, and other databases according to interest.
l
Select “Internet Resources” and choose subject area “Company/Industry”. This will
link you to companies on the web, annual reports, industry/trade associations and
95 | P a g e
Preparation…Researching a Potential Employer
Researching a potential employer is a crucial step in the interview process. Interviewers
commonly ask “What do you know about our company?” or “Why are you interested in
working for us?” If you possess little knowledge of the organization, you’ll come across as
a weak candidate.
Be warned: Don’t try to research an organization the day before an interview!! While the
world wide web has revolutionized the information gathering process, you may need to dig
further. Don’t put this off, begin as soon as you find out you have an interview.
Why Research the Employer?
•
•
•
•
To gain an idea of products and services, size of company, locations and annual sales.
To understand their philosophy, organizational structure, competition, type of training
programs, and potential growth and recent developments.
To be able to formulate questions based on your research.
To impress the interviewer with your sincere interest in the company.
Where Can I Find Information?
•
•
•
•
•
•
Annual reports (for publicly held companies) available in the Career Resource Centers or
contact the company directly.
Employment Brochures
Directories (Moody’s, Standard & Poors, Dunn & Bradstreet, etc.) in the reference section of
the Pace or Public Library.
Periodicals/Newspapers – look for current articles in the NY Times, Wall St. Journal,
Forbes, etc.
Ask a reference librarian to assist you!
The Internet (see instructions on page 91)
How Can I Use the Information During the Interview?
Being informed about an employer does not mean yo u’ll ace an interview unless you can
successfully use the information to ask pertinent, intelligent questions. Artfully weaving the
information into the interview is a skill you need to develop and practice. Merely spouting facts
about the company will not impress an interviewer.
Using information you have gathered to answer questions should be done with subtlety.
If you know the company is international, you could say that you feel comfortable
communicating in a second language. If you know the employe r wants to expand its market
share, stress how you increased sales or fundraising activities.
Use the information to also ask questions and expand on what you’ve read. For example,
if you’ve read in their literature that after 6-12 months promotions are made based on
“demonstrated ability,” you could ask the interviewer to expand on methods used to evaluate
employees or what would distinguish top employees during that time period.
96 | P a g e
Preparation…Your Wardrobe and Grooming
Initial impressions count, so be sure to have interview attire that is professional and comfortable!
Quality clothing along with an appropriate, neat hairstyle will combine to make a professional
image. Dressing like you already have the job is demonstration of self- confidence.
IMAGE TIPS FOR WOMEN
SUIT OR DRESS: A conservative colored suit is always appropriate, but a tailored dress may
also be worn. Avoid floral prints. The skirt should be around the knee with no high slit. Be sure
that the skirt is not too tight and that you are comfortable sitting down in it. Today, many
professional women wear pant suits but we advise against it on the first interview.
BLOUSE: A business- like blouse that looks neat under the suit and is flattering. White or
pastels are always good but a different color is also acceptable if it is professional. Make sure
that it is freshly pressed and has a conservative neckline.
SHOES: Mid- heel pumps in black, brown or navy. Don’t wear light color shoes, sandals, or
very high or narrow heels. Make sure that your shoes are well polished and in good repair.
HOSE: Neutral color hose is always safe, but hose that blends with the hemline is also
acceptable. No textures, patterns or opaques. Carry an extra pair of hose in a briefcase or
pocketbook in case you spring a run on the way to the interview.
ACCESSORIES: Conservative jewelry and simple style earrings, avoiding big hoops and
bangles. Your pocketbook should be leather and in good condition. You may want to use a
professional looking briefcase instead of a pocketbook and carry a smart looking portfolio in
which you will keep extra copies of your resume, a note pad and a business- like pen. If you
smoke, do not have cigarettes visible in your briefcase or pocketbook.
GROOMING: Fingernails should be clean and not too long. Polish is fine as long as it is
conservative. Hair should be clean and well groomed. Make-up should be natural and
conservative especially with eye shadow and liner. Do not wear a heavy cologne. Make sure that
your clothes are spotless. Check for lint and dandruff before your interview. Avoid strong
smelling foods and freshen your breath before your interview. Do not smoke for several hours
prior to the interview if possible.
97 | P a g e
Preparation…Your Wardrobe and Grooming
IMAGE TIPS FOR MEN
SUIT: Single breasted suit of gray, black, navy or pinstripe. Fabric should be wool or wool
blend. Sleeves should end at wrist bone.
SHIRT: Long sleeved, button down or spread collar of white or light blue. Collar should fit
perfectly and one inch of cuff should show beyond suit. Fabric should be cotton or cotton blend
and should be well ironed.
TIES: Conservative stripe or small pattern preferably of silk. No bright colors.
SHOES: Laced oxfords black, brown or cordovan. Tassel slip-ons are acceptable. Make sure
your shoes are shined and in good repair!
SOCKS: Solid and dark to match the shoes and high enough to cover the calf.
ACCESSORIES: The only jewelry that should be worn is a conservative watch and perhaps a
conservative ring if that is what is usually worn. A good leather belt to match your shoes or you
could wear suspenders, but not both. Carry a professional looking portfolio in which you can
keep extra resumes and a note pad. Buy a professional looking pen. If you smoke, do not have
cigarettes visible in your pocket or portfolio.
GROOMING: Make sure your hair is neat, your nails are clean and everything is polished and
professional. Make sure that your clothes are spotless. Check for lint and dandruff before your
interview. Avoid strong smelling foods and freshen your breath before an interview. Do not
wear strong smelling after shave or cologne. Avoid smoking for several hours prior to the
interview, if possible.
98 | P a g e
Practice…Interview Techniques
Once you’ve outlined what it is you wish to convey to potential employers during an interview
and stories you wish to tell, you need to practice. Find a friend, stand in front of a mirror, work
with a Career Counselor and attend an Interviewing Workshop sponsored by Career Services.
Practice what you want to say and how you want to say it. Your answers should communicate
strengths, purpose and enthusiasm. Have a plan to cover major points about your:
u
EDUCATION u WORK EXPERIENCE u ACCOMPLISHMENTS u ACTIVITIES u GOALS
Be prepared to cover all these topics during the interview!
Practice Your Communication Skills
u
u
u
u
Check your tone of voice.
Avoid “um” and “uh” and phrases like “okay” and “you know”.
Use correct grammar and a strong vocabulary.
Check your non- verbal communication: posture, facial
expressions, eye contact and nervous mannerisms.
Practice Talking About Yourself
u
u
u
Get comfortable with you as the main topic! For some people
who are naturally shy or less inclined to talk about themselves,
this will take practice. But, if you don’t sell yourself – who will?
Stating the facts is not boasting!
Practice stating your selling points, with emp hasis and enthusiasm.
Practice relaxation techniques.
Practice Interviewing Techniques
u
u
u
u
u
u
u
Practice the STAR method outlined on the next page.
Practice restating complex questions and clarifying before answering.
Practice pausing befo re answering.
Practice answers to questions on the following pages and study questions
you may want to ask.
Practice emphasizing positive aspects of your experience. Learn how
to avoid any negative comments.
Practice overcoming objections and anticipating concerns the employer
may have about your qualifications.
Set up a mock interview with a Career Services Counselor. Have it
videotaped and play it back to analyze.
99 | P a g e
Practice…Forming Answers to Questions
You may encounter various types of questions in a job interview, but all of them are
geared toward getting to know you and understanding your knowledge and experience as
it relates to the position. Carefully outline what you want employers to know about you,
then prepare stories based on the following format called the STAR method!
STAR stands for: ST (situation/task)
A (action – what you did!)
R (results – the outcome of your effort!)
An example of how to use the STAR method:
QUESTION : “Give me an example of how you utilized your organizational skills.”
ST (Situation) - This past semester I was involved in the
Homecoming Weekend at Pace. My assignment
was to publicize the event.
Action -
I made a list of all the student organizations,
newspapers and radio stations to contact and made
all the calls to request publicity spots. I delegated
the creation of posters and flyers to the art major
on the committee.
Results -
At the end of the weekend, we totaled a 65%
increase in attendees from the previous year.
The STAR method proved goal setting and organizational skills through a concrete story.
This approach can be used for all kinds of answers to interview questions. Practice
creating STAR stories highlighting your transfe rable skills and using the sample
questions on the next page.
100 | P a g e
Practice…Commonly Asked Questions
Practice answers to these commonly asked questions.
l
Tell me about yourself. This is a very open ended question and you should use it to
make a brief statement about your education and professional background, why
you’re interested in the position and how you are qualified for it.
l
Why did you choose this major/career? Indicate a particular skill or interest.
Tell a story about it.
l
What courses/subjects did you like best or least? Talk about the courses in
your major and the ones in which you performed best.
l
What are your long and short term career goals? You need not be specific but you
must show a knowledge of career paths and opportunities in the industry.
l
What do you consider your greatest strength? Pick one that relates to the position
and give an example using the STAR method.
l
What do you consider your greatest weakness? Choose a weakness not related to
the position, but indicate that you are working to strengthen it. Avoid personal
weaknesses by focusing more on a technical skill or area of knowledge. You could
also discuss a negative which the interviewer already knows or one which you have
clearly improved upon and was a former weakness.
l
What motivates you? Tell a story about your accomplishments and what was
personally satisfying.
l
Why should we hire you? Use this question to review the major key points of your
interview outline. Stress your strengths.
l
Why do you want to work for our company? Show your knowledge of the
company, what you’ve learned at the interview and discuss your personal goals and
values.
l
What have been your most significant achievements? Tell a STAR story!
l
What qualities do you possess that make you think you’d be successful in this
job/industry? Use your research to back up the personal qualities that make you the
best candidate.
l
What do you do in your free time? Talk about a hobby, sport or special interest, but
don’t fake it.
l
In what ways do you think you can make a contribution to our organization?
Reiterate contributions made in the past and relate them to this organization.
101 | P a g e
Practice…Behavioral Questions
Practice answers to behavioral based questions. Remember, these are the questions
looking for past behavior.
l
Describe a situation where you had to coordinate the activities of other people.
l
Describe a time when you successfully balanced several competing priorities.
l
Tell me about a time when you worked the hardest and had the greatest sense of
achievement.
l
How do you go about organizing your work and scheduling your time?
l
Give me an example of a goal you set and how you achieved it.
l
Describe a successful project you completed which required long hours.
l
Describe a time when you had to work with someone who was uncooperative.
l
What is the greatest decision you’ve had to make within the last 6 months?
l
Describe a time when you had to adapt to a variety of people or situations.
l
Give me an example of where you had difficulty in a course and what steps you
took to remedy it.
l
Give me an example of a time where you took on a leadership role.
l
Tell me about a time you had to handle a difficult situation with a co-worker.
l
What did you do in your last position to contribute toward team success?
Answer all of these types of questions using the STAR method. Think back on your classroom,
work and other experience to find examples demonstrating various skills. Remember to give
factual responses that show results.
102 | P a g e
Practice…Asking Intelligent Questions
Interviewers expect candidates to ask questions. In fact, candidates who do not ask questions are
often eliminated from consideration. Remember, you are evaluating the employer and need to
have as much information as possible in order to make your decision. Make sure questions
indicate that you have researched the company, the position and the industry. Be sure not to ask
questions already explained by the interviewer, in company literature or at the information
session. Here are twenty possible questions. Think about them and ask those that are
appropriate.
l
Could you describe more fully the duties and responsibilities of the position?
l
Is this a newly created position or are you filling a vacancy?
l
How are new hires trained and developed?
l
How many employees in the department and will I be working as part of a team?
l
Who would be my immediate supervisor?
l
What is the management style of the organization? The department? The supervisor?
l
What new projects or initiatives are planned for the near future?
l
What major projects could I expect within the first six months/year on the job?
l
How would you describe the work environment?
l
Could you describe the career paths of people in this job/department?
l
What are the opportunities for advancement or professional growth?
l
How and when will my performance be evaluated?
l
What do you see as the strengths of the department/division?
l
What are the priorities of the organization over the next year?
l
What is the greatest challenge currently facing the department/organization?
l
Could you describe a typical day for someone in this position?
l
What does it take to be highly successful in this organization?
l
What percentage of employees pursue advanced degrees?
l
What skills are most valuable in performing this job?
l
How are important decisions made in this department?
103 | P a g e
At the Interview…The Interview Format
In reality, the interview process begins with the telephone! Your initial verbal communication
will make a lasting impression, hopefully a positive one. Be sure to have a professional message
on your answering machine and conduct all phone calls to set up appointments using a clear
voice and giving the impression that you’re an organized person!
There are five basic stages of all employment interviews. Awareness of these stages will enable
you to prepare for the entire interview and know what to expect.
STAGE 1: ARRIVAL
Always arrive at the interview location 10-15 minutes early to allow time for you to relax and
gather your thoughts. This time will enable you to observe the organization and lower your
stress level. Greet the receptionist in a friendly manner and be aware that you might have been
in the elevator with the person who is about to meet with you! Don’t eat, smoke or chew gum
while waiting and refuse a cup of coffee if offered one.
STAGE 2: BREAKING THE ICE
First impressions count and this is the moment you will be sized up. Your dress,
confidence and communication skills will have an important initial impact on the
interviewer. This is the time in which the interviewer is trying to establish rapport and put
you at ease. A firm handshake is crucial. It says “I am confident and in cont rol.”
Establish eye contact and smile.
Expect some “chit-chat” for a minute or so about the weather, directions, etc. Whatever you do,
be positive!! Even if your car broke down and you got lost on the way, come across as relaxed
and confident!
Be sure to use the interviewer’s name and convey that you are very pleased to be there.
Assume and maintain a posture that shows energy, alertness and confidence. Be aware of your
nervous habits and non-verbal communication signals. Be aware of facial gestures. Use them to
show interest, head nodding to show understanding and voice inflections to show enthusiasm.
104 | P a g e
STAGE 3: INFORMATION EXCHANGE
This is the core of the interview where you will be asked questions designed to determine
whether or not yo u possess the knowledge, skills and attitudes to effectively perform the job. It is
your time to verbalize your ability to do the job by telling stories and giving examples of your
qualifications using the STAR technique. All that you have practiced comes into play here.
Offer examples and stories to illustrate points about your background.
STAGE 4: EXPANDING THE FOCUS
In this part of the interview you want to zero in on more detailed information about yourself and
broaden your descriptions of how your experience can translate to their position. This is the
“sales pitch” part of the interview where you focus on exactly what the employer has told you
they are looking for, stressing your qualifications. You may show interest and enthusiasm for
the position and start to get excited about the job! Make sure that your questions have been
answered and try and bring back into discussion comments made by the interviewer earlier on.
This shows you were truly listening and that you were able to remember the information.
STAGE 5: THE WRAP UP
This part of the interview allows you to ask additional questions and make your final comments
about wanting the job. Emphatically state your interest, don’t assume that the interviewer is
aware of your enthusiasm. Ask about the next step in the interview process and the length of
time before notification regarding decisions or second interviews. Thank the interviewer, shake
hands and state that you enjoyed the meeting. Be sure to get a business card! Say a cheery
goodbye to the secretary on your way out. The opinions of office staff are often valued in the
assessment of candidates.
105 | P a g e
At the Interview…Illegal Interview Questions
At any point during the job search process you may be confronted with pre-employment
questions you are not required to answer by law. Keep in mind that all questions should be
job-related, specifically in reference to how your qualifications relate to the job
responsibilities. Deciding how to respond to an illegal question is not easy and may depend on
a variety of factors. In all cases, try to respond positively about your qualifications for the
position!
Employers may not ask questions about:
n
n
n
n
n
n
n
n
n
Age
How old are you? When were you born? When did you graduate from high
school/college?
Marital Status
Are you married?…Do you intend to get married soon? Do you have children?
Are you a single parent?…Do you have reliable child care?…Are you pregnant?
Do you plan on having children soon?…Can you travel?
Religious Preference
What is your religious affiliation?…What church/synagogue etc. are you a member
of?…What do you do on Sundays/Friday nights?…Is there any day of the week you are
unable to work?…Are you a member of any religious group?
Ethnic Origin
What country where you born in?…What’s your nationality?…Where are your
parents from?…What languages do your parents speak?…Are you bilingual?
What language do you speak at home?…What is your racial/ethnic group?
Sexual Preference
What’s your sexual orientation?…Are you a member of any gay/lesbian
groups?…Do you date members of the same or opposite sex?
Disability
Do you have any disabilities?…What health problems do you have?…Have
you ever been denied health insurance?…Do you take any prescription
medication?…Are you physically fit?
Arrest Record
Have you ever been arrested?…What kinds of law suits have you been involved
in?…How many times were you arrested and for what?
Affiliations
To what clubs or organizations do you belong?
Personal
What is your maiden name?…How long have you lived at your current
address?…How much do you weigh?…Would you submit a photograph?…
Do you own a car, home, etc…? What is your credit history?
These are by no means all the questions you may encounter, but should give you a good idea of
what might be considered discriminatory.
106 | P a g e
At the Interview…Tips for Success
Throughout all of the various stages of the interview itself there are several points to keep
in mind and remember:
— Stay alert, focused and listen to what is being said to you. Ask for clarification if you
do not understand a question.
— Maintain eye contact and try to smile.
— Avoid yes/no and brief answers.
— Don’t be afraid to stop and think about an answer to a question. You may even
paraphrase a question before answering. Employers will have an impression of you
as a thoughtful individual, one who will think before acting!
— Interviewers don’t expect you to have all the answers; it’s okay to admit you don’t
know.
— Always remain positive, never volunteer negative information. Avoid negative words
and phrases like “No, I haven’t” or “No, I can’t”. Try to put all answers and
statements in a positive form.
— Don’t lapse into casual conversation or let your guard down. Remain professional
and focused on your goal stressing your qualifications for the job!!
— Don’t initiate the salary question and don’t discuss it until you’ve proved your value
as a candidate.
— Take some initiative during the interview, but do not try to control it. If the
conversation
starts to move away from the job itself, try to focus it back to you as a candidate.
— Employers want to hire people who are competent, bright, friendly, likable,
enthusiastic, and honest. Try to project those qualities.
— Ask intelligent, well thought out questions showing you are serious about the job.
— Maintain a conversational flow with the interviewer by asking questions, probing and
expanding the depth of the discussion. Build on areas of interest based on the
interviewer’s reactions.
— Include specific, quantifiable details in your examples and stories, repeating your
strengths, skills and assets.
l
Keep your answers concise and to the point. Don’t ramble. Structure your answers
using the STAR format (see page 96) always giving examples.
107 | P a g e
After the Interview…Recap and Follow Up
l
Analyze your performance after each interview. Ask yourself: Was I prepared?
Did I keep the interviewer’s attention? Which questions gave me difficulty? Did I cover
my outline of “selling points?” Did I learn enough about the job and employer? What
areas do I need to better prepare for the next interview? Where could I have
elaborated more? In addition, assess whether or not you would want the job. Ask
yourself if there are any points you want to clarify. Think about what potential
concerns the interviewer may have about you .
l
Write a letter of appreciation within 24 hours. Be sure to reiterate your interest in the
position. Make it as personal as possible so that the interviewer will remember you.
Include any documents or information requested. Restate points which you may not
have communicated effectively. If you interviewed with more than one person, write
to each one. Request your thanks be conveyed to others involved in the interview
process. The letter doesn’t have to be long, but an immediate correspondence shows you
are sincerely interested in the position. See sample on Page 105.
l
Review the interview with a Career Counselor and discuss areas of concern. Practice
interviewing or set up a mock interview for constructive feedback! Review feedback
forms if part of Campus Recruiting.
l
Follow-up with the employer if you have not heard within two weeks regarding your
status as a candidate, unless you were given a specific time frame during the interview.
l
If you receive a rejection letter, follow-up with a note expressing interest in future
positions for which you may qualify. If you are comfortable, ask for feedback on your
interview or why you were not selected as a candidate.
108 | P a g e
Sample Format…Thank You Letter
Date
Your Address
City, State, Zip Code
Name
Title
Organization
Street Address or P.O. Box #
City, State, Zip Code
Dear Mr./Ms.:
1st Paragraph: Thank the interviewer for his/her time and consideration. You may also
express how much you enjoyed the meeting and learning more of the position at his/her firm.
2nd Paragraph: Sum up some important qualifications you possess which make you a good
candidate for the position. For example, “I believe my organizational abilities would make me
particularly effective in this position.” Be enthusiastic and sincere with your comments.
The notes you jotted down after your interview will help you formulate comments for this
second paragraph.
3rd Paragraph : Thank the employer once again for his/her interest in you as a candidate.
You may also write something to the effect of “I look forward to learning of your decision” or “I
am excited about the possibility of working for your organization.”
Sincerely,
Your Name
109 | P a g e
Second Interviews
A second interview is usually held as part of the hiring process. This is a final step before
a job offer or rejection. Since the first interview is generally a screening interview, you
can expect that the second interview will be conducted by the supervisors for whom you
will be working. The second interview is where jobs are won or lost!! Even though an
invitation for a second interview is a positive reflection of your first interview, it is not a
guarantee of a job offer.
Second interviews offer both parties a better chance to make informed choices. The
employer can make a more in-depth analysis of you as a candidate, and you have a
chance to see the work environment, meet staff members and gain useful insight into the
company’s culture.
What to Expect:
The interview day may include multiple interviews, information sessions, tours,
meals and other activities. The actual interview may include some combination of
one-on-one, behavior based and group interview formats. Be prepared to answer
some questions repeatedly throughout the day.
The second interview is usually longer, sometimes lasting a half to a whole day and is
conducted at the employer site. Your day could include a mealtime meeting. See the
next page for tips on dining etiquette.
Before leaving, find out how long you can expect to wait before hearing about an
employment decision. Don’t be afraid to convey your enthusiasm about a job if you feel
that there is a good fit and that you are eager to join their team. If you receive a verbal
job offer at the end of your interview day, you may accept it or request a defined time
frame in which to make a decision.
Words of Wisdom:
l
No matter how relaxed you are, maintain your professional demeanor at all times.
l
Take extra copies of your resume and your reference list with you. Be sure to obtain
prior permission from those you list as references.
l
Be ready to accommodate different styles of interviewing with various people you
will meet – not all of them will be skilled interviewers.
l
Keep your antennae out. If the company has brought you back, they are serious
about you. Is this the kind of place you would like to work ?
110 | P a g e
Successful Dining Etiquette
As part of the interview process you may be invited to lunch or dinner with an employer.
Increasing numbers of employers are making use of mealtime interviews. Why? Meetings
showcase your social behavior allowing the interviewer to evaluate your image, poise and
personality. These observations can lend insight into how you will behave towards others in the
workplace and/or with prospective clients. Here are a few tips for dining your way to success.
l
Dress as you would for a formal interview.
l
Be prepared to engage in a casual conversation, usually “pleasant small talk” such
as the weather, recent news events, sports or travel.
l
Rehearse your resume in order to stress pertinent aspects of your background
during the meal.
l
Do not order alcoholic beverages during a mealtime meeting. Alcoholic beverages
can negatively affect your alertness and ability to be articulate, especially if your
stress level is high. We recommend ordering a club soda (“with a twist”)
regardless of what your host orders.
l
Avoid smoking, even if your companion lights up. If you are adverse to smoking
and your companion chooses to sit in a smoking section then you must grin and
bear it. In the case of extreme allergies you might “diplomatically” request a
non-smoking table.
l
When ordering use your host as a guide and stay in the moderate price range.
l
Be alert to the following:
² Always place your napkin in your lap and leave it there throughout the
meal.
² Cut the lettuce in a salad to avoid showers of dressing.
² Avoid foods with strange flavors, smells or those which are sloppy to eat.
² Downplay any dietary preferences such as vegetarianism, allergies, etc.
² Always let your host pick up the bill, even if it is placed in front of you.
² Familiarize yourself with proper dining manners. A good book to refer to is
“Corporate Protocol: A Brief Case for Business Etiquette”
by Valerie Grant-Sokolosky 1988, Harrison House
Good Luck and Bon Appetit!
111 | P a g e
Evaluating Job Offers
Congratulations! You have a job offer, or perhaps, several job offers! Evaluating job offers is a
part of the job search that often receives little attention. Since it is important that you make a
decision which most closely suits your personal and career goals, you need to ask yourself some
important questions:
How does this job fit into my long-term career plans??
Does this job take me in a direction I want to go??
In addition to these questions, here are some important factors to consider:
l
l
l
l
l
l
l
Job Content
The job content is most important to your happiness. Therefore, be sure that you fully
understand the nature of the job. Is the job interesting to you? Are you proud of the
products or services of the employer? Will you develop marketable skills?
Your Manager/ Supervisor
Don’t minimize this factor when asking yourself if you can get along with this person.
Is there chemistry and will this person serve as a valuable mentor? Will this person be
someone who will be interested in your growth? Ideally you want a manager who
encourages your professional development.
Salary and Benefits
Is the salary offered competitive ? See page 109 for negotiating salary information. How are
individual salary increases determined (job performance, job level, length of service, etc.)?
When and how are salary reviews/promotions handled? Salary is not the only compensation
to consider. Evaluate company benefits such as vacation time, medical benefits, retirement
plans, tuition reimbursement, etc.
Co-workers
All organizations are made up of individuals who contribute to the working environment or
corporate culture. Try to get a sense of co-worker personalities and work styles. Will you
get along with your peers?
Time Commitment
What would a typical work week be like (hours required, meetings out of office, travel,
assignments, etc.)? Factor this information in with your other life responsibilities in order to
evaluate whether the job will be a good fit.
Location
How long is the commute? Do you like the location where you’ll be working and living?
Culture
Is the organization flexible or rigid? Does the culture of the organization fit in with your
values? Will there be any flexibility during emergencies?
You may discuss all of these factors with a Career Services Counselor before you make your
final decision.
112 | P a g e
Negotiating Salaries
Much is at stake when negotiating a compensation package. Prepare your strategy beforehand
and approach the negotiation process with a positive attitude, seeking a satisfying conclusion for
both you and the employer. Follow these key points to prepare:
l
Assess Your Financial Needs – Estimate how much money you need to survive
keeping in mind that approximately 28% is taken from your gross salary for taxes.
What is your current salary? What is your ideal salary?
l
Homework- Research typical salary ranges in your field for your amount of
experience and geographic location. Salary information is available from a variety of
sources including the Career Resource Library in the Career Services offices, the NYS
Bureau of Labor Statistics, and various sites on the World Wide Web and Career
Services Homepage.
l
Benefits – Your base salary is just the starting point when negotiating. Benefits can add
thousands of dollars to the final compensation package. In addition to your base
salary you may also receive bonuses, increases, stock options, commissions, company
car, pensions and signing bonuses. Other benefits may include health insurance,
retirement or 401k plans, paid vacation/sick and personal time, tuition and relocation
assistance.
l
Responsibilities – Consider promotions, performance reviews, accelerated reviews and
expanding the responsibilities of the position when mapping out your final strategy.
l
Discussing Dollars – Your best strategy, once an offer has been quoted, is to take your
time to consider it. The initial offer is typically the lowest salary. Your goal is to aim
for the top of your estimated salary range, but be prepared to compromise. Some
employers may have set pay structures with little room to negotiate. Prepare your
statements in a positive manner, using neutral words or phrases like “The offer seems a
bit ‘conservative’ or ‘disappointing’, although the position is attractive” or: “Given the
responsibilities of the job and my qualifications, I would expect the salary to be more in
the range of $______”.
Be prepared to propose other forms of compensation or reward as mentioned above.
Non-salary benefits may have tax exemptions and prove valuable. Be careful not to over
negotiate, but asking for greater compensation is an expected part of the acceptance
process. Knowing your bottom line and planning your strategy will pay off. Remember,
the salary you negotiate today will influence your future earnings.
113 | P a g e
Your Final Decision
In an ideal world, all job offers would occur at the same time and decisions would be easy.
Since this rarely happens, we suggest some guidelines concerning an ethical approach to
accepting or declining offers.
l
Most employers will establish a deadline date by which you need to inform them of your
decision. You may want to tell the employer that you have other interviews, and
would like additional time to consider their offer. Some employers will be
understanding. Others may try to apply pressure. You may have to negotiate a la ter
deadline. Make sure you have a date in mind and ask the employer to agree. Then, you
must adhere to that agreed upon time limit with no exceptions and communicate your
decision on that date.
l
Accepting a job offer is a serious commitment. Once you accept, it is considered proper
business ethics to discontinue all job search activities. In fact, you should inform
employers that you have accepted an offer and are no longer eligible for consideration.
It is unacceptable to reverse your decision. Once all negotiation has ended and you’ve
agreed upon an offer, obtain written confirmation. Asking for an offer in writing
prevents a possible future misunderstanding. Write your own acceptance letter spelling
out your understanding of the agreement.
l
If you receive an offer that does not interest you, decline as soon as possible. This
enables the employer to offer the job to another candidate. Make sure you do so in a
positive, polite way. In the future you might be interested in this company, so close the
door gently. You could say “At this time, your offer does not meet my needs but thank
you for considering me.”
Ethical standards are important throughout your entire job search and professional life.
Remember, integrity goes a long way!!
114 | P a g e
P A
Cooperative Education & Career Services
New York Campus
41 Park Row, 14th Floor
New York, New York 10038
Cooperative Education and Career Services: (212) 346-1950
l
Westchester Campuses
Pleasantville Campus
Gannett House
861 Bedford Road
Pleasantville, New York 10570
Cooperative Education: (914) 773-3415
Career Services: (914) 773-3361
l
Graduate Center
1 Martine Avenue
White Plains, New York 10601
Cooperative Education: (914) 422-4016
Career Services: (914) 422-4187
www.pace.edu/COOPCS
C I V E R S I T Y
115 | P a g e