T Acting President hails FBE- Pg 1 Pursue ecellence urges Prof. Healey - Pg 1 Fiji anticipates innovative leaders - Pg 2 More training for evaluators - Pg 3 FBEA winners comment - Pg 3 he Fiji Business Excellence Awards (FBEA) fosters world-class organisations. Acting President and Chief Justice Hon. Anthony Gates while officiating at the FBEA said this initiative prepares and sets a non-prescriptive framework for the local organisations to be competitive globally. He said although Fiji was a very small country, it had the potential to register on the global market and was doing so. “Few months after Winston, Fiji created history with the amazing achievement of our Rugby 7’s team in the Rio Olympics. The achievement of gold serves to remind us that it’s not the size of the country but the will of the people to achieve the best,” Chief Justice Gates said. “Whatever an individual or an organisation envisions, if they believe in it and persistently work towards it, there is no limit as to what can be achieved. If our athletes can achieve world-class recognition when they perform at their peak, we can do the same in the corporate sector. “Business Excellence Awards that recognise excellent organisational performance have emerged as an effective strategy to achieve efficiency, competitive edge and increased productivity.” Chief Justice Gates said FBEA promotes I ncreased number of organisations vying for Business Excellence award confirms National Training & Productivity Centre’s (NTPC) commitment to further the national business operating standards. Speaking at the Fiji Business Excellence Awards (FBEA) night, Fiji National University (FNU) Vice Chancellor, Professor Nigel Healey said the Excellence Award recognises the organisations that have achieved outstanding levels of The Fiji National University Newsletter tracks media coverage of FNU events on a weekly basis. The following news can be found on the website which shows how FNU was featured in the media in the past week. • • • Fiji records 19 cases of breast cancer each • month Educate yourselves, Fijians told • Hard Work Pays Off For Chetty FNU Student Association successful candidates confirmed FNU Students Association Elections concludes awareness of performance excellence as an increasingly important element in competitiveness. He added that FBEA also promoted the sharing of successful performance strategies and the benefits derived from using these strategies. “I would like to commend the National Training & Productivity Centre (NTPC) of the Fiji National University for upholding its national mandate to promote productivity and business excellence. The NTPC has been committed to carrying out this responsibility very diligently, year in and year out,” he said. “It has also been brought to my attention that the NTPC, is also committed to developing competencies for the FBEA evaluators so that the quality and credibility of the Awards is properly maintained.” This year a total of 120 evaluators underwent a comprehensive one week training which was conducted by renowned international expert, Mr. Michael Voss. The Acting President also commended the work done by NTPC being involved in developing capacities of organisations willing to adopt the business excellence framework. Chief Justice Gates applauded the active involvement of the Public Sector in the Business Excellence journey. “More than 10 organisations from the Public Sector applied for FBEA recognition this year. This showed that the Business Excellence Framework is not just about businesses and profit organisations but was equally applicable to government departments and agencies, NGOs, and wider society,” he said. “Business Excellence journey is a never ending one. In fact, the journey itself is the destination.” business performance. “The Business Excellence Journey in Fiji is becoming a national tradition. With our combined efforts, we endeavour to build world class organisations that will secure Fiji’s economic future and international standing. “We are celebrating not just the accomplishments of the award recipients, but also the contributions of the many individuals who have contributed to the success and culture of excellence they have fostered in their organisations,” he said. Over the last 17 years, 194 business V isionary Leadership is a core principle of the Business Excellence Framework Acting President and Chief Justice Hon. Anthony Gates (pictured) said future oriented leaders always invested in time consolidating their vision and converting it to a form that could be easily communicated to others. “Be bold, allow yourself to dream. We are often told not to use the ‘I’ word as it is exclusive. Your team will want to believe that you are passionate about the future and you have the confidence and drive to get everyone over to this better, brighter place,” he said. “While it is important to involve other people for certain decisions, sometimes you need to take the lead and make decisions yourself. People are often happier if someone else takes excellence awards have been presented to around 93 applicants. Professor Healey said the growing number of applicants to FBEA has led to an increase in the number of evaluators. “The proficiency of these individuals has always been a priority, as the Secretariat ensures that the training provided is current and responds to the requirements of the evaluation exercise. To date a record number of 396 evaluators have been trained.” Professor Healey also encouraged organisations to strive towards responsibility for the future, as long as they believe it could actually happen, and that the person who is at the helm is dedicated to achieving it. The Acting President said what Fiji desperately needed in many of its enterprises today were visionary leaders. He said these were those that would rise to the challenge to steer their organisations to achieve excellence by introducing change to the whole organisation and by getting people to take ownership of these changes. He said leadership was an important aspect in a successful endeavour. “If we adopt the notion of a learning organisation, which is to improve ourselves systematically and continuously to benchmark and learn from others, we will all be destined for that pool of world-class organisations that we desire for ourselves.” achieving the President’s Award. The Business Excellence President’s Award is the highest award which is only awarded to organisations that demonstrate the characteristics of a world class organisation. The Business Excellence Awards are based on an internationally benched framework – The US Malcom Baldrige Business Excellence framework. The framework adopted in Europe, Japan, Singapore to name a few, helps organisations adopt a systems approach to enhancing their capabilities for superior performance and results. T he Fiji Business Excellence awards has lived beyond its expectations through the achievements and hard work of all organisations and evaluators. Acting Director National Training & Productivity Centre said they will be convening a series of training to further develop evaluators in collaboration with the Asian Productivity Organisation, and provide focused assistance to organisations to assist them in achieving continued quality in organisations.” Mr Taoi said the organisations’ achievement will surely be a source of motivation to other organisations and increase interest “I hope that all winners will endeavour to be a source of learning and knowledge not only within their organisations, but to other organisations as well. I applaud you all for the effort and commitment that your stakeholders had put in to this initiative and I encourage you to continue to improve and never settle for second best,” he said. “Being on the business excellence journey also provides opportunities for organisations to network and learn from one another. This is what I urge us to do – network and learn best practices from each other. In today’s highly competitive and uncertain business environment, we all need each other to rapidly enhance our agility and capabilities to stay competitive and relevant in today’s fast changing business environment.” Mr Taoi encouraged an increasing number of organisations using the business excellence framework to assess where they are in their quality journey. Achievement award: Nature’s way Co-operative (Fiji) Ltd Nature’s way Co-operative (Fiji) Ltd, Chief Executive Officer, Mr Michael Finau Brown while receiving their award said it was a proud achievement for the team. He said the board, management and staff all played a pivotal role in lifting their organisation’s standards. “I was a very proud man when we received the achievement award. I take this opportunity to thank the chairman, board, line managers and hardworking staff of nature’s way,” he said. Fiji Business Excellence Presidents Prize: Vodafone Fiji Limited Vodafone Fiji’s Chief Executive Officer Mr Pradeep Lal commended his staff for their efforts as he received the President’s award. He said quality and innovation at Vodafone was not a separate function but embedded into each staff’s day to day work. “The quality at Vodafone began from the beginning. We have spent large amount of time, looking at procedures, processes as to how we can bring improvement and better serve our customers on a daily basis,” said Mr Lal. “And not only that but a global rating agency rated Vodafone one of the best in the Asia Pacific Region.” Fiji Business Excellence Prize: ITaukei Land Trust Board iTLTB General Manager, Mr Tevita Kuruvakadua commended his management and staff team for being able to achieve a recognition prize at the Business Excellence Awards. He said the journey to strive for business excellence at iTLTB started back in 2012 and they have never looked back since then. “I am pleased and proud to receive this award on behalf of TLTB and its stakeholders,” he said. “The journey for us has been sweet in view of the benefits of the organisation and its staff and stakeholders have enjoyed through the past four years. “Also dedicate this award to the staff of TLTB and reflects all your commitment towards this journey in terms of assisting us improve systems and processes as well as in terms of service delivery that we have been called to deliver to our stakeholders.” Fiji Business Excellence Prize: Fiji Meteorology Services (FMS) Permanent Secretary (PS) for Infrastructure, Mr Paul Bailey said this was a journey that started in 1997. The PS acknowledged the very talented FMS team adding that the organisation was recognised internationally. He said FMS was one of six organisations around the AsiaPacific region that is committed to observing and understanding climate and hydrological patterns. “The Government has invested a lot of money to ensure that FMS is on par with the rest of the world and to make Fiji Met to what it is today,” he said. revenue authority delivering excellence in revenue collection and boarder protection. He said in order to achieve the vision FIRCA had embarked on a transformation journey- the quest for change in partnership with all our partners, staff and stakeholders. Fiji Business Excellence Prize: Fiji Ports Corporation Limited Fiji Ports Corporation Ltd Chief Executive Officer, Mr Vajira Piyasena said it is a great privilege to receive this award. He said the award system has created more productive inclusive and effective work places in Fiji. “We are inspired by the leadership provided by our chairman. All staff and board have contributed towards this journey to strive for business excellence,” he said. Fiji Business Excellence Prize: Future farms limited- Rooster Poultry Fiji Business Excellence Prize: Fiji Revenue & Customs Authority FIRCA Chief Executive Officer Mr Visvanath Das acknowledged the hard work the team at FIRCA had put in order to be recognised for its achievement at the FBEA. He said if it weren’t for every one of these individuals and their commitment to excellence, FIRCA would not be part of the FBEA journey. ”The organisation’s unified vision to be a world class Future Farms Ltd General Manager, Mr Stanley Raniga thanked the people at Future Farms trading as Rooster Poultry for putting in the tremendous effort they have put in to continuously ensuring that the organisation is aligned to the business excellence framework. He acknowledged its shareholders BSP life Fiji Limited for believing in Future Farms Limited and for investing in the company. Mr Raniga commended the management team for their commitment to business excellence in their day to day practices. “Our journey in excellence began way back with the implementation of the ISO 9001 and ISO 22000. ISO ensures quality in our product.” Fiji Business Excellence Prize: Amalgamated Pest Control Amalgamated Pest Control Australia Chief Executive Officer, Mr Mick Farr said the team has set high standards for outstanding quality and service. He said the Fiji team was not only setting bench marks within the APC group but also in the global pest control industry. “It is with great pleasure that I accept this prize on behalf of Amalgamated pest control Fiji. This team has set its standards. It is a source of pride. We are proud of what this people are achieving here at the FBEA,” he said. Vacancies For job vacancies and career opportunities at Fiji National University, go to http://waf.fnu.ac.fj/eoi/ New posts are logged each week for academic and non-academic vacancies, so check regularly for the opportunity that could lead you to a new life. Some of the positions currently available online: • • • Chef/Restaurant Attendant Chef/ Coffee Shop Attendant Clerical Officer • • • Quality Services Officer Lecturer I in Aviation Lecturer II in Cinematography • • • Tutor in Geography Associate Professor in Surgery Professor / Associate / Assistant in Anatomy The FNU newsletter is prepared by University Communications. Send your articles to [email protected]
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