The 4 key questions to
ask any email provider
There are a million email providers out there. How do you choose
the right one? Here are 4 questions to ask potential providers
that can make your decision easy.
Let us answer your questions. Contact Taylored IT at:
CAll us
+44(0)3330 115116
On thE wEb
taylored-it.com
Taylored IT:
the 4 Key Questions to Ask Any Email Provider
It’s hard to imagine a time when we ever did business without
email. But while email seems timeless, there’s been a huge
change in how businesses are powering it: more and more,
they’re getting it from the cloud. And while every cloud provider
can eliminate your hardware and software expenses, not every
provider is right for your business.
In fact, what looks like a good deal on the surface can turn out to
be a disaster if you end up with shoddy customer support or an
unreliable service. So be careful. Do your homework. And, most
importantly, ask each of the candidates these four basic questions.
Their answers will tell you everything you need to know.
1
How much experience do you have?
It’s not easy to host business email. There’s a lot of technical skill that
goes into setting up accounts, migrating customer data, handling support
issues, maintaining the data centres and infrastructure, enabling user
mobility, and so on.
Even though email seems basic, provider experience truly matters. So make
sure you ask all potential hosted email providers about the level of their
experience. Email is essential to your business, so this is not the place to
save money by choosing the new guy on the block.
2
How will you support my admins and my users?
A lot of email providers say they offer 24x7 support. Great. But who is
answering the phones? Are they Microsoft-certified technicians? Or are they
some independent outsourcing service? Make sure your email provider is
giving you the best support possible, not handing you off to someone else to
cut their own costs.
3
What other integrated hosted services do you offer?
The more cloud apps you use, the harder it is to get them all to work
together. So ask your provider what other integrated hosted services they
offer. Look for collaboration tools, anti-spam services, email archiving, and
others (such as file sync and share).
When you get them all from the same provider, you save money. But you also
cut down on IT integration headaches and free up time that’s better served
actually growing your business.
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Taylored IT:
the 4 Key Questions to Ask Any Email Provider
4
What is included in my contract?
Make sure to get complete understanding of what is and isn’t included in
your contract. Will migration and onboarding be covered? (They should be
included.) Do you have to pay extra for support? (You shouldn’t have to!) Do
they charge extra for additional admin accounts? (Red flag!)
Finding out at the beginning means you won’t be caught by surprise when an
unexpected bill shows up. Getting a complete picture of the cost—including
migration, which is the most overlooked cost—will also make it easier to
compare pricing between providers.
Consider Taylored IT for hosted Exchange email
Taylored IT is an independent provider of hosted microsoft Exchange. so business email Is
our business. we offer 24/7 expert phone support, free migration, 15 years of experience, a
complete suite of integrated services, and no surprises in your contract. Call us today at
+44 (0)3330 115116 or visit us at www.taylored-it.com
Let us answer your questions. Contact Taylored IT at:
CAll us
EmAIl us
+44(0)3330 115116
[email protected]
On thE wEb
taylored-it.com
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