Be more savvy
with your money.
MAKE
YOUR SAVVY LIFE
HAPPEN
For more information:
• visit any Nedbank branch and speak to a consultant;
• go to nedbank.co.za; or
• call 0860 555 111.
To apply use the Nedbank App SuiteTM or go to Nedbank.mobi.
CONTENTS
3000302 (12/15) - NEDB008259
Be more savvy
with your money.
Affinities and rewards............................................................3
Five steps to savvy banking...............................................5
Make your savvy life
happen
At Nedbank we have a wide range of
great-value banking solutions and
financial tools that will help you make
savvy choices.
Building financial fitness......................................................6
MyFinancialLife TM...................................................................................6
No-funds alert..........................................................................................6
Day-to-day banking..................................................................7
Invest......................................................................................................9
Short term..................................................................................................9
Medium term............................................................................................9
Long term..................................................................................................9
Save
JustSaveAccount....................................................................................10
Borrow
Overdraft..................................................................................................11
Personal loan...........................................................................................11
Credit card................................................................................................12
Home loan................................................................................................12
Vehicle finance........................................................................................13
Insure.....................................................................................................14
Secure banking, anytime, anywhere....................15
Approve-it™............................................................................................15
eNote........................................................................................................15
Self-service banking..............................................................................16
Nedbank App Suite™...........................................................................17
Foreign exchange.......................................................................18
American Express® GlobalTravel Card............................................18
Foreign banknotes .................................................................................18
Foreign currency account...................................................19
SWIFT transfers.....................................................................................20
Join us hassle-free. For free...........................................21
Complaint resolution and the
National Credit Act.. ..............................................................22
3
AFFINITIES
AND
REWARDS
Support a cause through
our Affinity Programme,
at no cost to you.
NEDBANK AFFINITY PROGRAMME
Offering support to a range of community and
environmental causes, the Nedbank Affinity
Programme comprises the following four affinities
you can choose from:
The Nedbank Children’s Affinity – Supports needy children
in partnership with the Nelson Mandela Children’s Fund.
The Nedbank Green Affinity – Supports conservation and
the environment through contributions to the WWF Nedbank
Green Trust.
The Nedbank Sport Affinity – Supports sport development
in partnership with The Sports Trust.
The Nedbank Arts Affinity – Supports the development of
South African arts and culture through the Arts & Culture Trust.
Nedbank gives you the opportunity to support an affinity
of your choice by opening an affinity-linked savings, credit
card, cheque or investment account or by taking out shortterm insurance with Nedbank.
For more information please contact our call centre on
0860 555 111 or visit nedbankarts.co.za, nedbankgreen.co.za,
nedbanksport.co.za or nedbankchildren.co.za.
NEDBANK GREENBACKS REWARDS
PROGRAMME
4
The Nedbank Greenbacks Rewards Programme
gives you a whole lot more every time you use
your linked cheque and credit card.
Earn
Shop
Invest
Spend your Greenbacks online with our fabulous
partners on a range of goods, including electronics,
flowers, wine and home accessories. Or get a free
Greenbacks SHOP Card that enables you to spend your
Greenbacks like cash at American Express® stores
anywhere in the world or to withdraw cash at ATMs.
Become an instant investor by using your Greenbacks
to invest in a unit trust or take up to R100 a month off
your monthly bank charges.
There is no greater reward than the gift of giving.
You can use your Greenbacks for a donation to a
Nedbank affinity or select a cause of your choice
from a verified list of charities.
Donate
Use your Greenbacks to pay, in full or in part, for all
your travel needs - from car hire, accommodation and flights, to cruises and many more.
Travel
Earn one Greenbacks point for every R5 eligible
spend* on your linked Nedbank cheque or credit card.
We even give you double the Greenbacks when you
use your Nedbank Greenbacks American Express®
Cheque or Credit Card.
As long as you use your card and pay your account on time,
you will continue benefiting from all that your Greenbacks
has to offer.
For more information on earning and using your Greenbacks
visit nedbankgreenbacks.co.za or call 0860 555 111 or
011 710 4710 between 08:00 and 17:00 on Monday to Friday
and between 08:00 and 13:00 on Saturday.
Terms, conditions and fees apply.
5
FIVE STEPS
TO SAVVY
BANKING
Follow these easy steps to
achieve your goals:
1
Choose the right solutions that suit your needs.
2
Sign up for Nedbank Greenbacks Rewards Programme and
be rewarded, or support a charity of your choice that is close
to your heart, at no cost to you.
3
Use the financial fitness tools to plan, budget and monitor
your account.
4
Bank securely at your leisure, anytime, anywhere, with our
wide range of online and mobile solutions. Of course you can
also take advantage of our extended banking hours.
5
Look out for the highlighted tips to be more savvy with your
money.
6
BUILDING
FINANCIAL
FITNESS
We’re always looking for
ways to help you achieve
your financial goals and
aspirations.
MyFinancialLife™
Net-worth calculation – See all your assets, such as your
savings balances, investments, retirement funds and your
house, less all that you owe, such as your credit card, bond
account and overdraft balances. This is your net worth, and
changes in value are automatically updated, making it easy
for you to keep tabs on your net worth.
Budgeting – Track your actual spend against your planned
spend.
Saving for a goal – Set your goals (such as a holiday) and
then choose the amount you would like to save up in a
specific timeframe. This tool calculates how much you
should put aside each month.
Terms and conditions apply.
Calendar view – Track debit orders against payments that
need to be made, making it easy to view weekly, monthly or
yearly transactions. That way you can always plan to have
sufficient funds available. No nasty surprises.
Register at myfinanciallife.co.za and, remember, it’s free!
unds ale
o-f
rt
Spend analysis – By means of easy graphics your card and
electronic transactions are categorised so you can see where
you’re spending and make changes.
Alerts – These keep budgeting or goal-saving on track, and
can be sent by email or SMS. You can, for instance, choose to
receive alerts when 50% of your allowed credit card limit has
been reached, so it’s even easier to stay on track.
N
MyFinancialLife™ is a secure online personal
money management tool. You can customise
your screen to see all you need in one place.
It’s so easy and it’s for free.
No-funds alert
Get an SMS when you have insufficient funds in your
account to pay debit orders. The no-funds alert will also
automatically delay any debit orders, and give you up to
32 hours to deposit money into your bank account. This way
you can avoid having policies lapse and paying penalty fees,
while maintaining a good credit record.
DAY-TO-DAY
BANKING
8
Savvy value
Savvy
account
Choose the right account to suit your savvy lifestyle. Nedbank
has the right solution for your everyday banking needs.
Name of account
Savvy Bundle
Savvy Plus
Savvy Pay-as-you-use
High-frequency user
Medium-frequency user
Low-frequency user
MyFinancialLifeTM
Free
Free
Free
App Suite
Free
Free
Free
SMS Banking
Free
Free
Free
Eight visits per person
–
–
User type
Digital subscription
eNote
Domestic airport lounge access
Savvy add-ons
Credit card
Greenbacks Rewards Programme
Overdraft
No-funds alert
Prepaid electricity and airtime
Key
transactions
Airtime without Airtime
Legend:
Pay as you use
Point-of-sale swipe
Nedbank ATM withdrawal
Debit order
– included value–adds
Terms and conditions apply.
For more information please go to nedbank.co.za or visit a branch to speak to a Nedbank consultant.
Four free per month
Pay as you use
Pay as you use
9
INVEST
TYPE
Nedbank investment products offer
you great rates, access to your funds
and a guaranteed monthly return.
Whether you want to invest over the
short, medium or long term, we have
the right solution for you.
SHORT TERM
MEDIUM TERM
LONG TERM
PRODUCT
NEDBANK
JUSTINVEST
NEDBANK
MONEYTRADER
NEDBANK
FIXED
DEPOSIT
NEDBANK
EASYACCESS
DEPOSIT
NEDBANK
STEPUP
DEPOSIT
NEDBANK
GREEN SAVINGS
BOND
TAX-FREE
SAVINGS
ACCOUNT
Minimum
deposit
R5 000
R50 000
R1 000
R2 000
R1 000
R1 000
R50
Great rate
and capital
guarantee
ü
ü
ü
ü
ü
ü
ü
No fees or
commissions
ü
ü
ü
ü
ü
ü
ü
Not applicable.
Not applicable.
1 to 60
months.
3 to 18 months.
36 months.
18 to 60 months.
Not applicable.
On
maturity.
Access up to
50% of your
funds with 24
hours’ notice.
All funds can
be withdrawn
quarterly with
24 hours’
notice.
On maturity.
24 hours’ notice.
Term
Notice
period
24 hours’ notice.
24 hours’ notice.
Legend: ü – included
TIP: Make a difference by linking your investment to an affinity close to
your heart, at no cost to you. The more you invest, the more we donate.
Terms and conditions apply.
10
SAVE
Be savvy and save for the
times when you need money
the most, such as the start of
the year or in the event
of emergencies.
JUSTSAVE ACCOUNT
32DAY NOTICE ACCOUNT
What does it give you?
What does it give you?
• A savings account.
• Highly competitive interest rates that add to your savings.
• R2 per month paid into your savings account if you set
up a weekly or monthly debit order from your day-to-day
banking account.
• An attractive, secure method of saving funds.
• Great interest rates – rates are tiered so that larger
credit balances attract higher rates.
Why is this account right for you?
• This is the ideal account for clients looking for a disciplined
savings mechanism.
• It provides capital security.
• You pay no fees or commissions.
• It keeps your money safe from temptation, but requires only
32 days’ notice for full or partial withdrawal.
• Additional deposits can be made into this account (minimum of
R100/deposit).
• You can access your cash savings on a minimum of
24 hours’ notice.
• You pay no fees or commissions (except for cash deposits).
What do you need to open a JustSave Account?
• An opening deposit of R50.
• Your green South African identity document or smart
identity card.
• Proof of residence, eg an electricity, a water or
a phone account.
Apply for your JustSave Account at your nearest branch or
Pick n Pay or Boxer store. Speak to a consultant at our
contact centre on 0860 555 111 for more information.
Why is this account right for you?
What do you need to open a 32Day Notice Account?
• An opening deposit of only R250.
• Your green South African identity document or smart
identity card.
• Proof of residence, e.g an electricity, a water or a phone account.
• Nedbank clients with an internet profile can open this account online.
Apply for your 32Day Notice Account at your nearest Nedbank
branch or speak to a consultant at our contact centre on
0860 555 111 for more information.
TIP: Open a 32Day Notice Account and support a cause close to your
heart – the more you invest, the more we donate at no cost to you.
Terms and conditions apply.
11
BORROW
Living the savvy life means
always having the right type
of credit to meet your needs
and help build a good
credit record.
CONVENIENT ACCESS TO CREDIT
OVERDRAFT
An overdraft facility is a flexible, cost-effective
short-term borrowing facility. It is linked
to your current account, so the money is
available when you need it. It is an excellent
way to help you manage unforeseen
expenses for life’s little surprises and those
tight moments between paydays.
What does it give you?
• Cost-effective credit.
• Easy access to your money.
• Flexible repayment options.
• Optional Nedbank overdraft insurance to protect you
and your family in the event of your retrenchment, death
or disablement.
What do you need to apply for an overdraft?
• Your green South African identity document or smart
identity card.
• Proof of residence, eg an electricity, a water or a
phone account.
• Proof of income, such as a salary advice.
Terms, conditions and fees apply. All overdraft and credit facilities are subject
to a credit assessment.
PERSONAL LOAN
Nedbank understands your needs and will tailor
a loan to suit your pocket. Make use of a personal
loan for those important things in life or any
unexpected life-changing events.
What does it give you?
• A loan from R1 000.
• Direct deposit into your bank account.
• Flexible repayment periods from 12 to 60 months.
• Individualised interest rate.
• Optional personal loan insurance, which settles your loan in
the event of your death, disablement or retrenchment.
Why is a Nedbank personal loan right for you?
• The application process is easy, with friendly consultants to
help you.
• It is designed to suit your income and needs.
• Nedbank is a responsible and trusted lender.
What do you need to apply for a Nedbank personal loan?
• A net monthly income of at least R2 000.
• Your green South African identity document or smart
identity card.
• Proof of residence, eg an electricity, a water or a phone account.
• Proof of income (payslip).
• Your latest bank statement that reflects three months’
salary deposits.
12
CREDIT CARD
LONG-TERM FINANCING
Nedbank’s wide range of credit cards offers
you all the convenience of shopping instore
or online and is recognised throughout
South Africa and internationally. You also get
access to the Nedbank Greenbacks Rewards
Programme.
HOME LOAN
What does it give you?
• Fixed or variable interest rate options.
• Further loan with registration which allows you to
register a second loan that grants finance for a variety
of uses (depending on affordability, creditworthiness
and up to the latest valuation amount).
• NedRevolve gives you access to a part of the loan that has
been repaid in excess of the prescribed minimum monthly
instalment. The minimum amount that may be withdrawn
shall be the sum of R1 000 (one thousand rand) and each
withdrawal will be in rand only.
• Nedbank Accelerated Payments which enables you to pay
off your home loan sooner than the term stipulated in your
home loan agreement.
• Homeowner’s Insurance cover on freehold homes at full
replacement value.
• Loan Protection Assurance for loans up to R600 000,00.
• Up to 55 days’ interest-free credit on purchases, provided
the full outstanding balance is paid by the payment
due date.
• No transaction fees on tillpoint purchases.
• An extended credit facility that allows for those bigger
purchases to be repaid over three to 36 months.
• One Greenbacks point for every R5 of eligible spend when
you link your Nedbank credit card to the Nedbank
Greenbacks Rewards Programme, and double Greenbacks
for every R5 eligible spend when you use your Nedbank
Greenbacks American Express® Card.
• Automatic basic travel insurance when you use your credit
card to pay for your travel tickets, with the option to
purchase comprehensive cover.
• Eight free visits to Bidvest Premier Domestic Airport
Lounges per calendar year for Platinum Credit
Cardmembers.
• Free transactional SMS notification.
• Optional balance protection insurance to cover your
outstanding balance or a portion thereof in the case of
disablement, retrenchment or death.
• Flexible repayment options, such as paying in full, paying
specific amounts or paying the minimum amount required.
Buying a home is a big decision and it can
be challenging, but getting your home loan
shouldn’t be.
What does a Nedbank Home Loan offer?
Visit any branch, call 0860 555 111, SMS ‘Bond’ to
30755 for us to call you, or you can apply online at
nedbank.co.za/homeloans and get bond approval
within hours.
Use our Instant Bond Indicator to get an indication
of the home loan amount you could qualify for in less
than 3 minutes. We will also assist you through the
application process.
We’ve also extended our banking hours all week,
even on Sundays. So pop in and talk to us.
All credit facilities are subject to credit assessment.
Terms, conditions and fees apply.
VEHICLE FINANCE
An instalment agreement is one of the ways
to finance your car through MFC, a division
of Nedbank.
An instalment agreement offers you a financial facility to
purchase a vehicle that is selected by you and is purchased
by the bank. The bank then sells the vehicle to you over a
negotiated period at an agreed rate.
Additional benefits
• The flexibility to select from one or two rate options,
the linked-rate or fixed-rate option.
• Vehicle insurance to ensure that your ability to meet
your repayment commitments is not affected by your
disablement, retrenchment, diagnosis with a critical
illness or death.
Quick way to get information
• Settlement figure – Be savvy when you request a settlement amount. Simply SMS ‘S’, leave a space, followed by your ID number to 31795 or send an email to
[email protected] – type ‘S’, leave a space, followed
by your ID number in the subject line.
•Balance – Be savvy when you request your balance.
Simply SMS ‘B’, leave a space, followed by your ID number
to 31795 or send an email to [email protected] – type
‘B’, leave a space, followed by your ID number in the
subject line.
TIP: To build a good credit record make sure you pay your minimum
monthly instalment on time.
Need a reminder? Simply set up alerts on MyFinancialLifeTM.
Terms and conditions apply.
13
14
INSURE
Proper insurance is crucial
for managing all of life’s
unforeseen risks.
Nedbank offers you simple, easy-to-understand
solutions that cover you and your family,
your assets and your lifestyle.
With our comprehensive range of insurance
policies you can rest assured that, whatever
happens, things will be OK.
We offer insurance for your:
•
•
•
•
•
assets;
lifestyle;
travel;
business; and
commercial property.
For more information please
go to nedbank.co.za.
TIP: You can request a quote online at nedbank.co.za and we will get back
to you with a solution that suits your needs.
Terms and conditions apply.
15
SECURE
BANKING,
ANYTIME,
ANYWHERE
Nedbank offers you a secure
range of online and mobile
banking solutions, making it
easier for you to bank from
work or home.
APPROVE-IT™
Nedbank’s Approve-it™ security feature
ensures a safer online and mobile banking
experience. You can bank with peace of mind,
knowing your money is always safe.
eNOTE
Our SMS notification service keeps you
informed about any transactions on your
account. Now you know what’s happening
to your finances, around the clock.
Follow us on
Terms and conditions apply.
16
SELF-SERVICE BANKING
At Nedbank we know that your time is as precious to you as your money. That’s why we offer you
a range of self-service banking options.
Terms and conditions apply.
Prepaid e
Airtim
I ns
eo banki
n
id
Video
banking – Skip the queue and use video
banking. It’s a safe and convenient way to
interact and do your banking face-to-face with
a consultant.
g
TM
nd-iMali
Send-iMali
– Need to send money in a
Se
hurry? You can now send money to any
cellphone in South Africa quickly and
safely. The recipient can withdraw the
money at any Nedbank ATM, even if he or
she doesn’t have a bank account. Send
money through internet banking or the
Nedbank App Suite™, or dial *120*001#.
t D ep
os
i
tan
Instant Depositor – Cash deposits made at
this ATM reflect immediately.
Ins
In
Ce
ll
Self
-
Pick n Pa
Pick n Pay and Boxer tillpoints – These provide you with an easy and convenient way to deposit and withdraw money.
My
eBills™ – A secure and convenient way to
My eBills
view and pay bills all in one place. DStv and
Tshwane, Ekurhuleni and eThekwini
muncipalities among those participating.
Available on internet and mobile banking.
tor
points
till
xer
t payme
tan
Instant
payments – This is a quick and safe
way to make payments to accounts held with
other banks. The recipient will receive money
within an hour. Go to nedbank.co.za.
s
nt
ls
ina
n
ya
e
g
vice ter
r
m
Self-service terminals (SSTs) – These
se
electronic devices allow you to do a wide range of banking transactions, but they do not accept deposits or dispense
cash. They are easy to use and
transactions are more cost-effective than
branch transactions, which helps you avoid unnecessary queues and charges.
B
d o
im
irt
S Banki
n
SMS
Banking – Provides you with a SM
straightforward menu-driven application that is similar to using an ATM. View your balances, make transfers and buy airtime.
Dial *120*001#.
irtime
ing
Cellphone banking WAP – With Cellphone Banking WAP you control
your finances from wherever you are, and you can buy airtime, check balances and do so much more. Go to nedbank.mobi.
da
ng
o ne ba n k
ph
ctricity a
n
le
Nedbank
prepaid electricity and airtime – Buy prepaid electricity and airtime at your
convenience. Use the Nedbank App Suite™ or internet banking, or dial *120*001#.
ithout A
ew
Airtime without Airtime – Stay connected. You can now buy airtime even when you
don’t have airtime. Simply dial *130*001#.
V
net ban
r
ki
te
Internet
banking – Make payments, do interaccount transfers and more. And, with Approve-it™, you get an even more secure banking experience, anytime, anywhere. Go to nedbank.co.za.
17
NEDBANK APP SUITE™
Be savvy about the way you bank. Nedbank App Suite™ gives you access to full-service banking
from the comfort of your home, office or holiday destination.
Access full-service banking – Access a wide
range of transactional capabilities, make
once-off payments, buy prepaid airtime,
add beneficiaries and much more.
Apply now – Use the app to apply for a range of
Nedbank products, including current accounts,
investments and credit cards.
Contact us – Your app lists all the important
Nedbank contact numbers that can be dialled
directly from the directory.
Calculate repayments and forex – Calculate
repayments on your vehicle finance, home loans
and personal loans as well as forex rates. A table
of daily forex rates is available in all the major
currencies.
Trade shares – View your portfolio, order book or
cost and current prices. It’s easy to place or cancel
orders and then trade by clicking on ‘buy’ or ‘sell’.
Locate branches and ATMs – Search and get
directions to the branch or ATM nearest to your
current location.
Access NetBank Business – Complete a range of
transactions and view balances and statements,
authorise payments and make transfers and
electronic bill payments. You can even reset your
password for added security.
Downloading....
Terms and conditions apply.
Download the Nedbank App SuiteTM from the
Apple Store, Google Play, Blackberry World or
from nedbank.mobi for specified Nokia devices.
18
FOREIGN
EXCHANGE
Choose the right foreign
exchange solutions, whether
you are traveling, investing
or sending money around
the world.
TRAVEL
AMERICAN EXPRESS®
GLOBALTRAVEL CARD – Your safe
and convenient travel companion.
Be savvy when travelling, with this prepaid,
reloadable travel card. You can load US dollar,
euro or pound sterling and fix your rate. The
American Express® GlobalTravel Card can
be used at millions of merchants and ATMs
abroad and comes with a host of added
benefits:
• Unique Global Assist® services offer help abroad.
• You get a free backup Card in case your primary Card
is lost or stolen.
• Unique travel offers are available at select travel
destinations.
• Your Card is valid for up to five years.
Terms and conditions apply.
FOREIGN BANKNOTES
Nedbank Retail Foreign Exchange offers
banknotes in all major currencies, which gives
you, the traveller, the convenience of instant
payment worldwide. For a full range
of foreign exchange solutions go to
nedbank.co.za.
TIP: Exchange rates are fixed on
your GlobalTravel Card at the time
the funds are loaded. You can
lock in the rate and avoid paying
currency conversion fees.
19
FOREIGN
CURRENCY
ACCOUNT
Be more savvy with your
investments by diversifying your
portfolio and hedging against
currency fluctuations.
FOREIGN INVESTING
The Nedbank Foreign Currency Account
(FCA) allows you to invest up to R11 million
per year in the US dollar (USD), British pound
sterling (GBP), or euro (EUR).
What are the advantages of holding an FCA?
• You diversify your investment portfolio by having an
account in a foreign currency.
• You can protect your position against currency
fluctuations without having to move funds offshore.
What do I need to do to invest?
It’s easy – visit nedbank.co.za or your nearest Nedbank.
All you need is:
• to be 18 years of age or older;
• to be a registered taxpayer;
• your identity document;
• a tax clearance certificate; and
• proof of residence.
Applications are processed within three working days.
More information
Go to nedbank.co.za or call the Nedbank Foreign Currency
Account Desk on +27 (0) 12 366 7450.
• You can transfer funds in a foreign currency to an
account held at an overseas bank.
TIP: Use the Foreign Currency Account to save for future payments to
offshore beneficiaries.
Terms and conditions apply.
20
There may come a time when you are not
travelling but want to send money to other
parts of the world, perhaps to children and
grandchildren. Nedbank can assist you.
PAYMENTS
SWIFT TRANSFERS
(inward/outward)
SWIFT is an electronic payment method used to move
money between banks and currencies. It is the most common
form of transferring payments across the globe. SWIFT is:
• direct – funds are paid directly into a bank account;
• efficient – transfers are value-dated for two days;
• flexible – it can be used for both inward (funds
transferred into South Africa) and outward (funds from
South Africa to a foreign beneficiary) transactions;
• safe – it is a risk-free and secure method of payment; and
• adaptable – it can be used to pay for imports, foreign
subscriptions, hotel and tour bookings and to send gifts
or allowances abroad.
Terms and conditions apply.
v
21
Start living your savvy life today
by switching to Nedbank. Visit
any Nedbank, download the
Nedbank App SuiteTM, go to
Nedbank.mobi or nedbank.co.za,
or call 0860 555 111.
Savvy reasons why you should join us today
• Debit order switching – You don’t have to worry - we will switch
all your debit orders. Hassle-free. For free.
• Terms and conditions apply.
• All loan applications are subject to final credit approval and terms and conditions,
including certain income source criteria.
• Eligible spend for Nedbank Greenbacks excludes cash withdrawals, casino chip
purchases, fuel purchases, finance and other card charges, fees or taxes levied by
Nedbank or the government, the purchase of travellers cheques or other negotiable
instruments, garage card transactions, budget account instalments and interest
thereon, insurance premiums and internet transfers or payments from your account.
• In some instances fees apply.
• Some products are offered in selected branches only.
g
• Account/Salary switching – We will move your account and
salary payment to Nedbank. Hassle-free. For free.
ree switc
hin
• Card and document delivery – When you open your new account,
we’ll deliver your card and all the documents right to your door.
Hassle-free. For free.
e-f
Has
sl
JOIN US
HASSLEFREE.
FOR FREE.
22
COMPLAINT
RESOLUTION
AND THE
NATIONAL
CREDIT ACT
COMPLAINT RESOLUTION
THE NATIONAL CREDIT ACT
To ensure that your complaint is resolved
speedily and by the correct department
please follow the steps below:
There’s no denying the value of credit. It puts
experiences and a lifestyle within our reach.
Unfortunately, no matter how carefully we plan to
manage it, debt can quickly spiral out of control.
• Talk to your banker or visit your branch.
• Log a complaint with our Client Complaint Helpdesk (always obtain a reference number):
Tel: 0860 444 000 [+27 (0) 11 710 4011]
Fax: +27 (0) 10 251 0933
Email: [email protected]
• If you are not satisfied, you may contact the Ombudsman for Banking Services:
Tel: 0860 662 837
Website: obssa.co.za
Please help us improve our service. We want to make great
service happen!
You can now also reach us on Facebook and Twitter or visit
our Talk To Us link at nedbank.co.za.
That’s why Nedbank is proud to support the
National Credit Act, 34 of 2005 (NCA).
Credit bureau information
Under the NCA you have free access to your credit history
once a year. This means you’ll know exactly what your credit
record looks like and can check the accuracy thereof at any time.
Debt counselling
If you, as a Nedbank client, think you are financially
overcommitted, please contact your branch or the Nedbank
Contact Centre on 0860 555 111 for an informal debt review.
A list of registered debt counsellors is available from the
National Credit Regulator’s Office on 0860 627 627 or at
ncr.org.za.
Make your savvy life happen
• Contact centre – 0860 555 111.
• Visit any one of the 850 Nedbank branches.
• Visit one of the 190 Nedbank kiosks in Pick n Pay and Boxer stores.
• For internet banking and more information go to nedbank.co.za.
• SMS Banking – dial *120*001#.
• Cellphone Banking WAP – go to nedbank.mobi.
• Nedbank App SuiteTM – download it from your app store.
Although Nedbank’s fees have always been reasonable, the NCA now stipulates the maximum
initiation and service fees and interest rates for each type of loan agreement. It also specifies
that you may be required, depending on the type of loan agreement, to pay:
• the cost of any extended-warranty agreement; • service, default and collection fees; and
• taxes and licence or registration fees;
• credit insurance.
Nedbank 135 Rivonia Campus
135 Rivonia Road
Sandown
Sandton
2196
NEDB006232
Nedbank Ltd Reg No 1951/000009/06. Authorised financial services
and registered credit provider (NCRCP16).