10/26/2011
Presentation to:
SWR Institute Technical Meeting
February 28, 2011
Cabo San Lucas
212° The Extra Degree
At 211 degrees...water is hot.
At 212 degrees……..water boils.
And with boiling water……comes steam.
Steam powers a locomotive.
One extra degree...
Makes all the difference.
212°
The Extra Degree captures the essence
of excellence in an unforgettable way...
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10/26/2011
15 Fatalities per day 24/7…365
5,214 workplace fatalities in the United States (2009)
The Causes of Injury
97% At‐Risk Behaviors
3% Unsafe Conditions
Inattention/Concentration Preventive maintenance Unaware of danger Identifying hazards
Not following procedures Weather conditions Hazardous body position Available equipment
Caught under/between
Inappropriate tool for the job Reactions/attitudes At‐Risk Behaviors Unsafe Conditions
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An Injury Free Workplace means
we all go home the same way we arrived !!
•
People are injured because we all have
RISK TOLERANCE (It won’t happen to ME!)
•
•
People are injured when they COMPLY with safety
expectations rather than BELIEVE in safety 24/7.
The 24/7 Safety Conversation provides crewmembers
individual feedback on:
•
•
What they do that helps keep us safe
What might put us at unnecessary risk
24/7 Safety Conversation
24/7 SAFETY Conversations are effective because they
help us know what to say
and how to say it
when we have a safety concern.
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ARKANSAS 12th GRADE READING TEST
Test 1:
MR DUCKS
MR KNOT
SAR
CM WANGS
LIB
MR DUCKS
ARKANSAS
12th GRADE READING TEST
Test 2:
MR SNAKES
MR KNOT
SAR
CM BDI’S
LIB
MR SNAKES
Test 3:
MR FARMERS
MR KNOT
SAR
CM MT POCKETS
LIB
MR FARMERS
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24/7 Safety Conversation
24/7 SAFETY Conversations are effective because they
help us know what to say
and how to say it
when we have a safety concern.
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Safety expectations have changed.
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Safety Challenges
GOLDEN GATE BRIDGE
11 FATALITIES
Expected
19 Fatalities!
(10 in one incident!)
24/7 Safety Conversation
I AM RESPONSIBLE
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24/7 Safety Conversation
What is safety “feedback”?
Feedback is “speaking up”.
Simply providing information
on how you view a at-risk situation.
24/7 Safety Feedback
 Specific and behavior-based
 Focused on one behavior at a
time
 Delivered in a positive manner
 Follows a proven process
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10/26/2011
24/7 Safety Conversation
Step 1 Observe the job.
Step 2 Start with a positive.
Step 3 Ask OPEN questions – Explore.
Step 4 Ask “What could happen if …”.
Step 5 Ask for an agreement.
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24/7 Safety Conversation
Step 1 Observe the job.
• Make mental notes of both
the safe and the at-risk
behaviors
24/7 Safety Conversation
Step 1 Observe the job.
Step 2 Accentuate the positive.
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Why start with the POSITIVE?
To make the person feel good
To break down resistance
To reinforce the safe behaviors
24/7 Safety Conversation
Step 2 Accentuate the positive.
• Valid task behavior
• Sincere
• Relevant to the job
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24/7 Safety Conversation
Step 3 Explore – Ask “open” questions.
• Start with open questions
• Remain non-judgmental
• Re-direct when necessary
OPEN QUESTIONS ask for information. They cannot be answered “yes” or “no”.
Choose the Open Questions?
What are the dangers in this task?
Do you know how to do this job?
Do you have any questions?
How can you do this job more safely?
What could happen if you do it this way?
Do you understand?
What are some other questions you have?
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24/7 Safety Conversation
Step 4 Emphasize the consequences
• Ask “What could happen if …”
• Drive to consider worst consequence
24/7 Safety Conversation
Step 5 Agree on a safe behavior
• Ask for a SAFE alternative
• Get agreement to do a specific safe
behavior
• Sincere
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10/26/2011
24/7 Safety Conversation
Step 1 Observe the job.
Step 2 Start with a positive.
Step 3 Ask OPEN questions – Explore.
Step 4 Ask “What could happen if …”.
Step 5 Ask for an agreement.
24/7 Safety Conversation
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24/7 Safety Conversation
24/7 Safety Conversation
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On an elevator in
Houston, Texas...
A Doctor was killed...
The automatic door
switch was wired
incorrectly!
Hey, hold that
elevator for me...!
What are the
risks?
Greg…Hang on, Can I talk to you?
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24/7 Safety Conversation
A
Individual who did the task correctly or incorrectly.
B
Individual who is discussing the need to change what he is doing and getting agreement on what he will do.
24/7 Safety Conversation
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Anthony…Hang on, Can I talk to you?
24/7 Safety Conversation
Myths about Safety Conversations
• Observations are “formal”
• Observations are about discipline
24/7 SAFE Conversations
are simply converstions …
crewmembers talking with crewmembers.
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24/7 Safety Conversation
24/7 SAFETY Conversations are effective because they
help us know what to say
and how to say it
when we have a safety concern.
What Is The Extra Degree ?
it's the one extra degree
of effort, in business and life, that can separate the good from the great.
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The average
margin of victory in
the Major
tournaments for the
past 25 years was
THREE STROKES.
Less than one
stroke per round!
The winner took
home 78% more
than second place.
One extra degree of
excellence?
During the 2004 Olympics
the margin of victory was…
Men’s 800 Meters
Women’s 800 meters
Men’s long Jump
Women’s Log jump
0.71 Seconds
0.13 Seconds
Less than
12 inches
Less than
5 inches
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In the Daytona 500
and Indianapolis 500
over the past ten
years combined , the
winner took the
checkered flag with a
margin of victory of
1.54 Seconds
The winner won over
$1 million…
almost double second
place winnings. .
One extra degree of
excellence?
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24/7 Safety Conversation
Ultimately everyone is responsible for their own behaviors, “Have I provided safety feedback in a manner that but we still need to ask ourselves, motivates them to change their behavior?”
If not, then I am accountable
if an incident takes place.
What Is The Extra Degree ?
The one degree of difference in 24/7 Safety is our:  Willingness to speak up  Have a conversation that changes behaviors  Give responsibility to everyone for CREATING AN INCIDENT FREE SAFETY CULTURE.
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Dr. Tome Hayes
[email protected]
918‐946‐5486
Thank You
I will be available to answer any questions?
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