Healing Transitions
Men’s Campus
1251 Goode St.
Frequently Asked Questions
Information for families, friends and loved ones
Raleigh, NC 27603
Women’s Campus
3304 Glen Royal Rd.
Raleigh, NC 27617
919.838.9800
www.healingtransitons.org
“Healing Individuals, Families & Communities with Innovative Solutions”
Page 2
Healing Transitions
What should a
W H AT
participant bring to
Healing Transitions is a non-profit organization. We provide shelter
Healing
and help men and women who are addicted to alcohol and other drugs
Transitions?
get into recovery and return to productive lives. There is no cost to the
They do not need to
participant for our services.
bring anything.
Our program offers three services:
They may bring one
week’s worth of
clothes if they wish.
IS
H E ALING T R ANS ITIONS ?

The Overnight Shelter

Non-Medical Detoxification

The Recovery Program
They cannot bring
any toiletries with
alcohol in them.
W H AT
IS THE
O VE R NIGHT S HELTER ?
Anyone who is homeless can stay at the Overnight Shelter.
70% of
participants who
Guests at the Overnight Shelter meet participants from the Recovery
Program. These people carry a message of recovery and hope.
complete the
Many people decide to enter the Recovery Program after meeting oth-
Recovery
ers in recovery at the Overnight Shelter.
Program are in
recovery 1 year
later.
Families are
W H AT


YOU S HOULD KNOW ABOUT THE
Guests do not have

O VE R NIGHT S HELTER
Guests can get
clothes from the
at 4:00 pm at the
in the shelter.
clothing closet once
greenway down
a week.
from the South Wil-
Guests can come

back to the shelter
in the recovery
as many times as
their things with
they need to.
them when they
Recovery is

them too.
- Dennis Parnell
Shelter is provided
one night at a time.
available for

Men are picked up
to be sober to stay
often forgotten
process.

The shelter serves
dinner and breakfast and has showers for guests to
use.

mington Street
Guests must take all
Shelter.

Women are picked
leave in the morn-
up at 3:15 pm from
ing.
The Women’s Cen-
Guests may not
drive up to or be
dropped off at the
shelter.
ter of Wake County
located at 112 Cox
Ave. Raleigh, NC .
Page 3
W H AT
Frequently Asked Questions
IS
H E ALING T R ANS ITIONS D E TOX C ENTER ?
The Healing Transitions Detox Center is a safe place for
men and women to go through detox. One of its goals is
to attract people into the Recovery Program. Participants in the Healing Transitions Detox Center spend
time with Recovery Program participants and people
who have completed the Recovery Program.
W H AT


YOU S HOULD KNOW ABOUT
Most of the staff at
the Healing Transitions Detox Center have completed Healing Transitions. They are
not doctors or
nurses, and they
do not give participants any medicines.
Participants are
able to take their
W H AT
IS
H E ALING T R ANS ITIONS D E TO X C ENTER ?
own medicines in
the Healing Transitions Detox Center. Certain addictive medicines are
not allowed.

The staff decides if
it is safe for a person to stay in the
Healing Transitions Detox Center
for detox. They
watch participants
carefully while
they are going
through detox. If
needed, they will
send participants
to a hospital.

Recovery Program
participants take
Healing Transitions Detox Center
participants to
classes and 12-step
meetings.
H E ALING T R ANS ITIONS R ECO VER Y P ROGRAM ?
The Recovery Program helps people recover from being addicted to alcohol and other drugs. To get into the Recovery Program, a person must be:

Homeless. There are many forms of homelessness. Usually
someone does not rent or own a house, trailer or apartment.
If they do rent or own, they can’t stay there.

18 years old or older.

A resident of Wake County.

Recovery Program
participants give
them tours of
Healing Transitions and talk to
them about how
they got into recovery.

Most persons stay
in the Healing
Transitions Detox
Center 2 – 5 days.
Page 4
W H AT

Healing Transitions
YOU S HOULD KNOW ABOUT THE
R ECO VE R Y P ROGR AM

In the Recovery Program
No one is allowed to stay in
Healing Transitions as
the program if they use al-
are in recovery. That gives
many times as they need to.
cohol or other drugs. We

cover too.
will give them a chance to
No one needs an appoint-
go to the Healing Transi-
ment. People can get help
It takes most people from 12
whenever they come to
to 18 months to finish the
Healing Transitions.
Recovery Program.


participants see others who
them hope that they can re-

People can come back to

Participants earn their way
from one part of the pro-
the program over. To get
back into the Recovery Pro-
We offer a hand up, not a
gram, they may have to go
handout.
back to the Overnight Shelter and go to classes.

gram to the next. Some-
tions Detox Center and start
If the participant does a
little, we will do a little. If
times they have to go back
into an earlier part of the
program. If that happens,

We do our best to help
the participant does a lot,
those who want help. Some
we will do a lot.
participants may not be
physically or mentally right
they can always earn their
for Healing Transitions. We
way back up and try again.
look at health issues on a
Moving back does not mean
case by case basis.
the person has failed or will
not do well.
The Recovery Program has
five parts:

Motivation and
Engagement Track I

Motivation and
Engagement Track II

Commit to Recovery I

Commit to Recovery II

Healing Transitions
W H AT
IS
T HE M OTI VATIO N
AND
E NG AGEM ENT T R ACK I (MET I)?
Motivation and Engagement Track I helps Healing Transitions decide
who wants to be in the Recovery Program. It also helps participants decide if they are really ready to work hard in a long recovery program.
HO W

D OES S OM EONE GET INTO
M OTI VATION
AND
E NG AGEMENT T R ACK I?
Anyone who is a homeless Wake County resident and addicted to
alcohol or other drugs can enter the Motivation and Engagement
Track I.

Alumni
Participants can get into Motivation and Engagement Track I by talking to anyone on Healing Transitions staff.
Page 5
W H AT
Frequently Asked Questions
DOES A P AR TIC IP ANT GE T IN

A bed to sleep in every night.

A place to store their personal
M OTI VATION

things.

Breakfast and dinner at Healing
W H AT DOES A P AR TIC IP ANT
E NG AGEM ENT I?


Engagement I, people can still get
Center (for women) Mon-
help. We will put them on the
day – Friday.
Waiting List. While on the Waiting
Basic health care and help
with medications .
M OTI VATION
in the Overnight Shelter. They will
have a place to keep their things.
They will attend the same classes and
AND
12-step meetings as the participants
Recovery Dynamics .
They help participants un-

of the week.

they will do on weekends.
recovery.
We expect participants to
attend many 12-step meet-
Attend 12-step meetings
ings on weekends. Attendperson is committed to re-
mous, and Narcotics Anon-
covery and the Healing
ymous.
day. The classes are called
AN D
ing meetings shows that a
mous, Cocaine Anony-
erty Monday through Fri-
Plan for themselves what
derstand the 12-steps of
such as Alcoholics Anony-
Attend class held off prop-
M OTI VATION
(for men) or Women’s
®
Be off property between 8
IS
If there are no beds in Motivation and
in Motivation and Engagement I.
Sign a Motivation and Engagement I contract and do
what the contract says.
W H AT
Lunch at the soup kitchen
H AVE TO D O TO S TAY I N
a.m. and 3 p.m. every day

E NG AGEM ENT T R ACK I?
List, they will have a bed every night

Transitions every day.
AND
Transitions program.
E NG AGEM ENT T R ACK II (MET II)?
Motivation and Engagement II helps participants get ready to enter Commit to Recovery I of the Recovery
Program. It gives participants a chance to learn from people who are further along in the program.
HOW
DOES S OM EONE GET INTO
M OTI VATION
AND
E NG AGEMENT T R ACK II?
When a bed opens up, the participant who has gone to the most 12-step meetings and classes will get that
bed.
W H AT



DOES A P AR TIC IP ANT GE T IN
M OTI VATION
AND
E NG AGEM ENT T R ACK II?
A more private living
4:30 p.m. and 6:00 p.m. on
space.
weekdays.
Breakfast, lunch and din-

The chance to attend 12-
ner every day.
step recovery meetings
The chance to leave Heal-
away from Healing Transi-
ing Transitions between
tions at night.

Use of a phone to call their
sponsor.

Use of laundry room once
a week.

A 6:00 p.m. check in time
on weekends.
Healing Transitions
Page 6
W H AT
DOES A P AR TIC IP ANT H AVE TO D O TO S TAY I N

Go to Recovery Dynamics® classes.

Begin written Recovery Dynamics® assign-

AND
E NG AGEM ENT T R AC K II?
Get a 12-step sponsor and join a 12-step home
group.

ments.

M OTI VATION
Work in the kitchen.
Keep going to 12-step meetings.
W H AT
IS
C OM M IT
TO
R ECO VER Y I (CTR I)?
This is the heart of the Recovery Program. People in Commit to Recovery I have made a
real commitment to the Recovery Program.
HO W
DOES S OM EONE GET INTO
C OMM IT
TO
R ECO VE R Y I?
When a bed is open, the participant who has finished the written assignments and has the
most 12-step meetings will move into Commit to Recovery I.
W H AT


DOES A P AR TIC IP ANT GE T IN
C OMM IT
TO
R ECO VER Y I?
Breakfast, lunch and din-

May watch cable TV.
ner every day.

A bed in a 4 or 8 person
Use of a phone to make
local calls.


Access to a variety of
books.
room.

An 11 p.m. curfew.
Use of exercise equipment.

Use of laundry room every
day.
W H AT


DOES A P AR TIC IP ANT H AVE TO D O TO S TAY I N
Keep going to Recovery

C OM M IT
TO
R ECO VER Y I?
Take part in the Communi-

Be willing to take sugges-
Dynamics® classes and 12-
ty Process. This is where
tions from the Community
step meetings.
others in the program talk
Meetings.
Keep working with a 12step sponsor and taking
part in a 12-step home
group.
to participants in Commit
to Recovery I and Commit

Have a regular chore that
to Recovery II about atti-
helps support Healing
tudes and behaviors that
Transitions.
are not helpful to recovery.
Page 7
Frequently Asked Questions
W H AT
IS
C OM M IT
TO
R ECO VER Y II (CTR II)?
In Commit to Recovery II participants get ready to move from Healing Transitions and live on their own in
the community.
HOW
DOES S OM EONE GET INTO
C OMM IT
TO
R ECO VE R Y II?
When a person finishes all their Commit to Recovery I classes, assignments and community suggestions,
their peers may vote them into Commit to Recovery II.
W H AT

DOES A P AR TIC IP ANT GE T IN
Breakfast, lunch and din-
C OMM IT

ner every day.

A two-person room with a
The right to get a job outside Healing Transitions
and help finding a job.
R ECO VER Y II?
Legal help if needed when


Help getting a driver’s license.
available.
bathroom.

TO
Additional health care if
needed.

Help finding housing.

Help learning how to
budget money.

A physical exam.

SafeLink cell phones for

Midnight curfew and later
on weekends.
employment and housing
search and work.
W H AT


DOES A P AR TIC IP ANT H AVE TO D O TO S TAY I N
TO
R ECO VER Y II?
Volunteer at Healing Tran-
step sponsor and be active
sitions for at least 30 days.
in a 12-step home group.
After finding a job outside
Healing Transitions, pay

Follow any community
suggestions.
$50 a week for room and

C OM M IT
board.

Turn in a weekly budget.
Keep going to 12-step

Make a plan to pay any
meetings, work with a 12-
money owed.

Start saving money to
move out and pay rent.

Work on anything that
could stop them from
getting and keeping a job
and a place to live.
Healing Transitions
Page 8
W H AT
IS
H E ALING T R ANS ITIONS A LUM NI
S TATUS ?
Participants who reach the program’s goals are called “Healing Transitions Alumni” when
they move into their own housing. They share the message of recovery with participants
who are still in the Recovery Program. Doing that helps them with their own recovery.
HO W
D O P AR TIC IP ANTS B ECOME
H E ALING T R ANS ITIONS A LUM NI ?
They must find a job, save money, and find a place to live. They make a plan of action and go
over it with their peers in Commit to Recovery II. If their peers okay the plan, they vote them into Alumni status. This means they can move out of Healing Transitions and into a place of their
own.
W H AT

DO
H E ALING T R AN S ITIONS A LUM NI
They can visit participants
They can teach classes and

They can take part in spe-
at Healing Transitions any
take part in Community
cial events. They may get
time, 24 hours a day, 7
Meetings.
tickets to see the Durham
days a week.


GE T ?

They get support to help
They can come to Healing
them stay in recovery and
Transitions for meals.
keep a place to live.
W H AT
Bulls or NCSU football
games or to go to plays or
other community events.
D O ALUM NI H AVE TO D O TO M AIN TAIN P RI VI L EGES ?

Stay in recovery.

Live a life that supports recovery.
Guiding Principles of Healing Transitions

Create a low threshold for engagement by identifying and removing barriers to recovery.

Provide services on demand.

Utilize a peer-driven program for recovery initiation and recovery maintenance.

Allow individuals to return as many times as needed to achieve sustained recovery.

Sustain recovery by identifying, establishing and connecting with recovery supports in
the community.

Match investment in recovery; If you do a little, we do a little; if you do a lot, we do a lot.
Page 9
Frequently Asked Questions
W H AT
ARE P AR TIC IP ANTS NOT ALLOWED TO H A VE ?

Cell phones.

Cars, motorcycles, or mo-

Radios, CD players, mp3
books that are not related
players.
to recovery or religion .

After participants have
tor scooters.

Laptops, PDAs.
Weapons.

Skateboards, roller skates,
while, they can have things
bicycles, roller blades.
like radios, CD players and
Newspapers, magazines or
general reading materials.
been in the program for a


Medicines not approved by
the clinic staff.
DO

P AR TIC IP ANTS NEED MONE Y WHILE AT
H E ALING T R ANS ITIONS ?
No. Healing Transitions provides food, shelter, toiletries and clothing. It is not helpful for families to give
participants money. Give them cigarettes instead of money for cigarettes. Give them a phone card instead
of money for the phone. Give them a bus ticket instead of money for the bus. Money makes some people
think about and start using again.
It is important for participants to learn to take care of their own money. We teach participants how to manage their money.
C OUR T D ATES & P ROB ATI ON A P P OINTM ENTS
Participants should attend all scheduled court dates and probation appointments. We will not write letters
excusing participants from court or probation appointments. It is up to the participant to do the needed
paperwork and find transportation.
M EDIC AL A P P OINTM ENTS
Participants should attend all outside medical and mental health appointments. They must do all the needed paperwork before the appointment and find transportation. If they cannot find transportation, we may
be able to give them bus tickets.
M EDICINES
Healing Transitions does not allow any medicines that can get a person high or make them sleepy.
C AN
P AR TIC IP AN TS WOR K WHILE AT
H E ALING T R AN S ITIONS ?
No. We want participants to focus on their recovery. Work and money may keep them from focusing on
recovery. They will be assigned chores to help Healing Transitions continue to run. Finding employment
occurs in the last part of the Recovery Program.
Healing Transitions
Page 10
W H AT
C AN
I
D O TO HELP M Y LO VE D ONE RECO VER ?

Let them know how
much you want them to
recover.

Be open to the idea that
you may benefit from
some help yourself.

Go to 12-step meetings
for family members
such as Al-Anon or NarAnon.
HO W
DO
I

Call our staff if you
have any questions
about anything your
loved one tells you.

Let your loved one
spend as much time as
possible with other people in recovery.

Go to the Healing Transitions family support
group meetings.
KEEP IN TOUCH WITH A LO VE D ONE AT

Let your loved one do
things like laundry for
themselves.

Do not do anything for
your loved one that they
can do for themselves.
H E ALING T R ANS ITIONS ?
Can I visit?

The only scheduled visiting times are during 12-step meetings at Healing Transitions that are
open to people who are not alcoholics or addicts.

You may visit in the meeting area and lobby 15 minutes before and 15 minutes after each
meeting.

The staff arranges visits for participants and their children.
Can I call my loved one? Can they call me?

Participants in the Healing Transitions Detox Center cannot receive or make phone calls.

Participants in the Motivation and Engagement Track I cannot receive or make phone calls at
Healing Transitions. When they are away from Healing Transitions, they can use a land line to
make phone calls but no cell phones.

Participants in the Motivation and Engagement Track II can use the phone in the overnight shelter to call their sponsor after they fill out a sponsor verification form.

Participants in Commit to Recovery I and Commit to Recovery II can receive and make phone
calls from 7:00 a.m. to 11:30 p.m. They may talk for 10 minutes at a time.

Participants in Commit to Recovery II can receive a SafeLink cell phone. This helps them look
for work and get ready to move into their own place.

Participants may only make long distance calls using calling cards.
Page 11
Frequently Asked Questions
M AIL

Overnight and Healing Transitions Detox Center participants cannot get mail.
Participants in the Recovery Program can get mail.

We may ask participants to open letters and packages in front of a staff person.
Men’s Campus: 1251 Goode Street, Raleigh, NC 27603
It is common for families
and loved ones to attend
AA/CA/NA meetings with
their loved one for the
purpose of supporting
Women’s Campus: 3304 Glen Royal Road, Raleigh, NC 27617
them and to learn more
Main telephone number: 919.838.9800
about recovery. We
strongly encourage
W H AT
H AP P ENS ON WEEKENDS ?
families and loved ones to

consider attending similar
We want participants to go to as many 12-step meetings as possible on weekmeetings designed for you:
ends. Participants must find their own way to these meetings with the help
of their peers and their friends from 12-step meetings.
Al-Anon/Nar-Anon.

Some participants may have chores at Healing Transitions on weekends.

Commit to Recovery I and Commit to Recovery II participants may earn pass- locations that have both
AA/NA and Al-Anon/Nar
es to stay out overnight on weekends.
-Anon meetings being held
Often you can find
at the same time.
C ONFIDENTI ALI TY


The law does not allow us to tell anyone anything about participants unless
the participant says in writing that it is okay. Even if you know someone is
Early in the Recovery
at Healing Transitions, we cannot talk to you about them. This law applies
Program, the staff
to everyone including parents, children, spouses and others.
decides what happens
Participants can tell us verbally or in writing at any time that it is no longer
okay to talk to you about them.
when a participant
breaks the guidelines or
rules. Later in the
W H AT
H AP P ENS WHEN A P AR TIC IP ANT BRE AKS THE GUIDELINES ?
program other

They may not be able to use the phone.
participants decide

They may have to stay at Healing Transitions at night and on weekends.
what happens. When

They may be moved back to an earlier stage of the program.
other participants

They may have to leave the Recovery Program.

They may have to write about why they did not follow the rules.

They may not be able to see or talk to certain people outside of Healing
Transitions.
decide, we call this the
Community Process.
Frequently Asked Questions
W H AT
DOES I NELIG IB LE FOR
S ER VICES (IFS)
M E AN ?
When participants do something that causes a problem for the Recovery Program or is a
participant safety problem, we ask them to leave Healing Transitions. This is called IFS or
Ineligible for Services. They cannot come back until they complete a Re-Entry contract.
When we put someone on the IFS list, they must pack their things and leave.
W H AT
M AKES A P ERS ON I NELIG IBLE FOR
Healing Transitions
S ER VICES ?
allowed me to be a

Violence or threats of violence.

Stealing.

Racial or sexual insults.

Destroying property.

Sexual activity or asking other participants for sex.

Using, selling, or trading alcohol or
Having or asking for a romantic
relationship with another participant.


C AN
S OM EONE WHO IS I NELIG IBLE FOR
father who has since
been able to put 3
children through college.
other drugs at Healing Transitions.
Repeated problems following program guidelines.
S ER VICES
COM E B AC K TO
H E ALING T R ANS ITIONS ?
Yes. They can call after 12:00 noon on Tuesdays. A staff person will tell them what they
need to do if they want to come back to Healing Transitions.
W H AT
H AP P ENS IF A P ERS ON REL AP S ES ?
Sometimes people who are trying to get into recovery relapse. This means they start using
alcohol or other drugs again. Anyone in Motivation and Engagement I, Motivation and Engagement II or Commit to Recovery I who starts using again is offered detox and to start
the program over. If a person relapses in Commit to Recovery II or as a Healing Transitions
Alumni, they can go through a program called “Re-Track.” Re-Track is an abbreviated version of the program that helps them move back into recovery.
S UPP ORT

FOR FAM ILIES , FR IENDS AND LO VE D ONES
Healing Transitions Family Support Program:
919.838.9800
[email protected]

Al-Anon Family Groups:
919.713.1516
http://www.alanonalateen6nc.org

Nar-Anon Family Groups:
http://www.nar-anon.org/Nar-Anon/North_Carolina.html
Copyright © 2015 Healing Transitions International, Inc. All rights reserved.
—Drew F.