Canada Client Training Opportunities
November 2012
NOTE: All times are EASTERN STANDARD TIME (EST)
Course descriptions, Live Meeting and Teleconferece information can be found on page 2.
Monday
Tuesday
Wednesday
Thursday
1
Friday
2
Card Acceptance Form (CAF)
(3 p.m. – 4:30 p.m. EST)
5
6
7
8
9
10am EST Daily Discount
Reconciliation NEW!
11am EST Daily Discount
Reconciliation NEW!
3pm EST Daily Discount
Reconciliation NEW!
Virtual Application (VAPP)
Boarding Tool (2pm – 3:30
p.m. EST)
12
13
Card Acceptance Form (CAF)
(2 – 3:30 p.m. EST)
Vx670 GPRS Launch (11am-12pm
EST) NEW!
Virtual Application (VAPP)
Boarding Tool (11 -12:30 p.m.
EST)
Business Track/ClientLine (2 p.m.
– 3 p.m. EST)
Business Track/ClientLine (1
p.m. – 2 p.m. EST)
19
14
15
16
20
21
22
23
27
28
29
30
American Express (11:00 a.m. –
12:00 p.m. EST)
Vx670 GPRS Launch (3pm -4pm
EST) NEW!
26
© 2011 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.
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Canada Client Training Opportunities
First Data Mobile Pay (11a.m.12 p.m. EST)
Card Acceptance Form (CAF)
(12:30 p.m. – 2:00 p.m. EST)
Attending a Session
To join the Live Meeting click here >Join the meeting.
First Time Users: To save time before the meeting, check your system to make sure it is ready to use Microsoft Office Live Meeting.
Troubleshooting - Unable to join the meeting? Follow these steps:
1. Copy this address and paste it into your web browser:
https://www.livemeeting.com/cc/firstdatacorp_secondary/join
2. Copy and paste the required information:
Meeting ID: 6J8WG2
Entry Code: f]#),Q<`97
Location: https://www.livemeeting.com/cc/firstdatacorp_secondary
If you still cannot enter the meeting, contact support
Join the Teleconference
Dial 1-877-386-2709 the conference ID is 7345708. This is an interactive training class all lines are open, please mute your line during the call by pressing *6, this
will prevent background noise, to ask a question please press *6 again. Your line will be muted; to comment or ask a question, press *1.
Training Presentation
Attendees will have the ability to download training and supporting material within the Live Meeting during the training call.
Description
Vx 670 GPRS Long Range Wireless Terminal – NEW !
First Data is adding a new terminal to their product suite. The Vx670 GPRS is a wireless terminal that enables merchants to process credit and debit
transactions virtually anywhere a cell phone can operate. In this training session participants will learn the features, benefits, boarding process and
support for the new Vx670 GPRS.
© 2011 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.
Page 2 of 3
Canada Client Training Opportunities
Description
Daily Discount Reconciliation – NEW !
Effective March 2013 First Data will be reducing the number of transactions we send to your merchants account. Please note that your rates/fees are not
changing, however we will be changing how we send deposits as well as the frequency of how some fees are collected. On the effective date we will consolidate
all payment cards funded by First Data into a single daily deposit to a merchants bank/credit union account. Single daily deposit will be less interchange,
assessments and transaction fees for credit card processing. All other items will continue to be billed at the same frequency they are today. Come to this training
to learn more about the new daily discount reconciliation.
Virtual Application (VAPP)
This class will be an introduction to the VAPP boarding tool. Participants will learn how to navigate through the tool, identify important components
within the tool, and process an application. For existing VAPP users this training session will serve as a refresher.
Card Accemptance Form (CAF)
This class will be and introduction to the merchant paper application. Participants will learn how to properly complete the MPA.
First Data Mobile PaySM
The First Data Mobile PaySM is a wireless payment solution that enables merchants to process transactions virtually anywhere by using their existing
web-enabled iPhone® or iPad® mobile digital device. In this training session participants will learn the features, benefits, boarding process and
support to the First Data Mobile Pay solution.
Business Track/ ClientLine Clientline.net is a reporting tool available to merchant procession with First Data. With this tool, merchants can look at a
quick snapshot of their past seven days of transactions, as well as an entire 13 month history of their batches and bank deposits. With a few mouse
clicks, merchants can drill down into their batch history to view transaction detail. Clientline.net also allows a merchant to research possible chargebacks and schedule reports on all of this detail, to be generated on a daily basis. Join this session to learn how to walk your merchants through the
enrollment process to see what Clientline.net can do for you and your merchants
Amerrican Express The American Express®Card is a valuable tool for business growth. They are a valuable partner in bringing in new customers with
proven traffic drivers, access to insightful customer information, effective marketing tools and more –all delivered with premium service and
support.
© 2011 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.
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