WATER LEAK FROM HEATER CORE AND
EVAPORATOR CORE HOUSING/DRAIN TUBE
FORD:
2011 Expedition, F-150
TSB 11-11-5
LINCOLN:
2011 Navigator
ISSUE
Some 2011 Expedition, F-150 and Navigator
vehicles may have interference between the drain
tube and the dash insulation installed between the
case and the dash panel preventing the drain tube
from protruding through the dash panel. As a result,
there may be an interior water leak at the right or
left front floor area.
ACTION
Follow the Service Procedure to correct the
condition.
SERVICE PROCEDURE
1.
Remove the right front wheel/tire assembly,
refer to Workshop Manual (WSM), Section
204-04.
2.
Remove the right front fender splash shield,
refer to WSM, Section 501-02.
3.
Check the drain tube for any obstruction due to
debris and clean as necessary.
4.
From the engine compartment check the drain
tube for interference with the dash insulation
installed between the case and the dash panel
preventing the drain tube from protruding
through the dash panel.
a. If any insulation is present, trim excess dash
insulation that may be preventing the drain
tube from passing through dash panel.
Proceed to Step 5.
b. If no insulation is present, do not continue
with this article, refer to WSM, Section
501-00.
5.
Seal around the dash panel drain tube opening
with Motorcraft Clear Silicone Rubber or
equivalent. (Figure 1)
Figure 1 - Article 11-11-5
6.
Install the right front fender splash shield, refer
WSM, Section 501-02.
7.
Install the right front wheel/tire assembly, refer
to WSM, Section 204-04.
PART NUMBER
TA-32
PART NAME
Motorcraft Clear Silicone Rubber
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do
the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper
vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a
Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine
Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was
current at the time of printing. Ford Motor Company reserves the right to supercede this information with updates.The most recent information is available
through Ford Motor Company’s on-line technical resources.
Copyright  2011 Ford Motor Company Online Publication Date November 7, 2011
PAGE 1
TSB 11-11-5 (Continued)
WARRANTY STATUS: Eligible Under Provisions Of
New Vehicle Limited
Warranty Coverage
IMPORTANT: Warranty/ESP
coverage limits/policies are
not altered by a TSB.
Warranty/ESP coverage
limits are determined by the
identified causal part and
verified using the OASIS
part coverage tool.
OPERATION
111105A
DESCRIPTION
TIME
2011 Expedition,
0.5 Hr.
Navigator, And F-150:
Follow Service Procedure
To Inspect, Clean, And
Seal The Drain Tube (Do
Not Use With Any Other
Labor Operations)
DEALER CODING
CONDITION
BASIC PART NO.
CODE
19B555
07
PAGE 2