SENIOR
SERVICE
DIR ECTORY
20th
Edition
2017-2019
KNOX COUNTY • TENNESSEE
Knoxville-Knox County CAC Office on Aging
(865) 524-2786 • knoxseniors.org
TABLE OF CONTENTS
IMPORTANT NUMBERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
GUIDE TO USING DIRECTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
ACTION GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
ACTIVITIES & RECREATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
ADULT DAY SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
ALCOHOL & DRUG PROBLEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
ALZHEIMER’S RESOURCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
ASSESSMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
ASSISTED LIVING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
CASE MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
COMPUTER SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
CONSUMER INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
COUNSELING SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
CRISIS & HARDSHIP ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . 64
DENTAL CARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
DIALYSIS CLINICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
DISABILITY SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
DRIVER SAFETY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
EDUCATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
ELDER ABUSE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
EMPLOYMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
ERRAND SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
EYE SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
FAMILY CAREGIVER SUPPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
FOOD & NUTRITION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
FUNERAL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
GOVERNMENT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
GRANDPARENTS RAISING GRANDCHILDREN . . . . . . . . . . . . . . . . 90
HOME HEALTH CARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
HOMEMAKERS, SITTERS & IN-HOME SERVICES . . . . . . . . . . . . . . 93
HOME ORGANIZING, DOWNSIZING & MOVING . . . . . . . . . . . . . . . . 93
HOME REPAIR & MODIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
HOME SECURITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
HOSPICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
HOSPITALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
HOUSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
INFORMATION & REFERRAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
LEGAL SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
LIBRARIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
LIVE-IN HELP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
LOAN CLOSETS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
MEDICAL CARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
MEDICAL EQUIPMENT & SUPPLIES . . . . . . . . . . . . . . . . . . . . . . . . . 120
MEDICAL INFORMATION & HEALTH EDUCATION . . . . . . . . . . . . . 121
MEDICAL INSURANCE & FINANCING . . . . . . . . . . . . . . . . . . . . . . . 125
MENTAL HEALTH SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
NURSING HOMES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
ONE CALL CLUB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
PERSONAL EMERGENCY RESPONSE SYSTEMS . . . . . . . . . . . . . 135
PERSONAL SUPPORT SERVICES AGENCIES . . . . . . . . . . . . . . . . 136
PET SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
PRESCRIPTION DRUG ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . 141
REHABILITATION SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
RESPITE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
RETIREMENT BENEFITS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
SENIOR ADVOCACY GROUPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
SENIOR CENTERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
SUPPORT GROUPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
TAXES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
TELEPHONE REASSURANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
TELEPHONE SERVICE DISCOUNTS . . . . . . . . . . . . . . . . . . . . . . . . . 147
TRANSPORTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
VETERANS SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
VOLUNTEER OPPORTUNITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
VOLUNTEER SERVICE STIPEND PROGRAMS . . . . . . . . . . . . . . . . 154
SPONSOR MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
IMPORTANT NUMBERS
Emergency (Voice and TTY) . . . . . . . . . . . . . . . . . . 911
Police, fire, and medical emergencies, city and county.
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215-1100
Nonemergency Dispatch Center . . . 215-4010
For urgent issues that are not emergencies.
Police and Fire
Police Department, City of Knoxville
Nonemergency . . . . . . . . . . . . . . . . . . . . . . . . . . 215-4010
TTY nonemergency . . . . . . . . . . . . . . . . . . . . . . 215-4010
General Information . . . . . . . . . . . . . . . . . . . . . . 215-7000
Sheriff’s Office, Knox County
Nonemergency . . . . . . . . . . . . . . . . . . . . . . . . . . 215-2444
TTY nonemergency . . . . . . . . . . . . . . . . . . . . . . 215-2444
General Information . . . . . . . . . . . . . . . . . . . . . . 215-2243
Fire Department, City of Knoxville
Nonemergency . . . . . . . . . . . . . . . . . . . . . . . . . . 215-4010
Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595-4480
Rural/Metro Fire Department
Serves only county residents, outside city limits.
Business/Billing/Membership . . . . . . . . . . . . . . . 560-0239
Billing address: 10140 Gallows Point Drive, 37931
Call for business, billing, or membership information.
Nonmembers billed for service at higher rate.
Fire Department, Karns
Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 691-1333
Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . 691-1029
P.O. Box 7184, 37921
Serves Karns, Hardin Valley, Ball Camp, and Solway
residents. Call for membership information; nonmembers
billed for service at higher rate.
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Medical Emergency
AMR-Rural/Metro Ambulance
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 911
Nonemergency . . . . . . . . . . . . . . . . . . . . . . . . . . 546-9646
Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573-5779
If anyone in household has a disability or serious medical
condition, call nonemergency number to have information
recorded on computer for quick response in emergency.
Tennessee Poison Center . . . . 1-800-222-1222
24-hour advice on emergency treatment. Poison and safety
literature on request.
Mental Health Crisis
CONTACT Care Line . . . . . . . . . . . . . . . . . 584-4424
Crisis help line. 10 a.m.-10 p.m., 365 days/year.
National Suicide Prevention
Lifeline . . . . 1-800-273-8255 (1-800-273-TALK)
. . . . . . . . . . . . . 1-800-784-2433 (1-800-SUICIDE)
Suicide prevention line. 24 hours, 365 days/year.
Mobile Crisis Unit . . . . . . . . . . . . . . . . . . . . 539-2409
a service of Helen Ross McNabb Center
Provides 24-hour mental health crisis response,
assessment, triage, and access to care.
Family Violence/Sexual Assault
Family Crisis Center . . . . . . . . . . . . . . . . . 637-8000
24-hour crisis line for family violence.
Family Violence Help Line . . . . . . . . . . . 521-6336
Information and referral related to family violence.
Sexual Assault Center of East TN . . . 522-7273
24-hour crisis line for sexual assault and abuse.
2
Emergency Shelter for Seniors
Samaritan Place . . . . . . . . . . . . . . . . . . . . . 684-1880
A program of Catholic Charities of East TN, Inc.
3009 Lake Brook Boulevard, 37909
Temporary emergency housing for people age 60+.
Aging Information
Knoxville-Knox County
Office on Aging (CAC) . . . . . . . . . . . . . . . 524-2786
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Senior Information &
Referral (CAC) . . . . . . . . . . . . . . . . . . . . . . . 546-6262
Office on Aging
611 Winona Street, 37917
Answers questions about services and problems
concerning older citizens of Knoxville and Knox County.
Provides referrals to appropriate resources.
General Information & Referral
2-1-1, East TN Information & Referral (CAC)
Touch-tone phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Alternate phone . . . . . . . . . . . . . . . . . . . . . . 865-215-4211
Information and referral service links callers to appropriate
resources.
3
USING THIS DIRECTORY
The following tips will make this directory easier to use.
ead the Action Guide (the blue section in the front).
nR
ead the section introductions.
nR
emember that information in the directory is
nR
subject to change. This directory is published every two
years. Information, such as addresses, phone numbers,
business names, prices, and hours of operation, could
change during that time.
n Keep the following in mind as you read listings:
•T
erms: Terms are defined throughout the directory.
In the Service Directory, the term “caregiver” always
refers to family members or professionals who provide
care for an older adult.
• L
ocations: All addresses listed are in Knoxville unless
otherwise stated.
• T
imes: All times are for Eastern time zone unless
otherwise stated.
•P
ayment methods: Where applicable, payment
methods are listed in the section introductions. The
payment options indicate the range that is possible
within that section but does not mean that all payment
methods are accepted at each organization listed.
Whichever payment type you plan to use (Medicare,
private insurance, TennCare, private pay), always ask
a provider of health-related services what forms of
payment they accept before you choose them.
• T
TY and TDD: The TTY phone numbers are for
users of Teletypewriters, or text telephones (telephone
communications devices for persons who are deaf) only.
The Knoxville-Knox County Office on Aging welcomes your
suggestions, additions, and corrections for the next edition.
4
ACTION GUIDE
What can the Action Guide do for you?
If you or a relative is in an age-related crisis or planning for
later years, the Action Guide offers basic information to help.
Caregiving and Eldercare Assistance . . . . . . . . . . . . . . 6
Consumer Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Avoiding Scams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Identity Theft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Hiring In-Home Services . . . . . . . . . . . . . . . . . . . . . . . 11
Medicare Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Elder Abuse and Exploitation . . . . . . . . . . . . . . . . . . . . 14
Funeral Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Legal Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power of Attorney . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Durable Power of Attorney . . . . . . . . . . . . . . . . . . . . . 19
Representative Payee . . . . . . . . . . . . . . . . . . . . . . . . . 19
Conservatorship . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Wills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Advance Care Plans (Living Wills) . . . . . . . . . . . . . . . 21
Appointment of Health Care Agent . . . . . . . . . . . . . . . 22
Other Legal Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Legal Handbook for Tennessee Seniors . . . . . . . . . . 23
Long-Term Care and Health Care Facilities . . . . . . . . 23
Medical Insurance and Financing . . . . . . . . . . . . . . . . 30
Social Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Supplemental Security Income (SSI) . . . . . . . . . . . . . 31
Social Security Disability Insurance (SSDI) . . . . . . . . 31
Medicare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Medicaid/TennCare . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
TennCare CHOICES for Long-Term Care . . . . . . . . . 42
Long-Term Care Insurance . . . . . . . . . . . . . . . . . . . . . 44
Public Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Reverse Mortgages . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5
Caregiving and Eldercare Assistance
This directory offers assistance in finding practical help
for seniors and their caregivers. Research shows that
caregivers do a better job of caring for others if they make
use of community services and take some time off, often
called respite.
The Office on Aging, (865) 524-2786; Senior Information &
Referral, (865) 546-6262; and the East TN Area Agency on
Aging & Disability, (865) 251-4897 offer information, referrals,
and assistance about available resources such as respite,
home modification, safety devices, adult day programs, and
in-home services.
“Activities of daily living” and “instrumental activities of
daily living” (ADLs and IADLs) are terms used by social
workers, health-care professionals, and insurance policies.
ADLs are functions that healthy people can perform but
that sick or frail people can need help with. ADLs include
eating, bathing, grooming, dressing, toileting, walking, and
transferring (from bed to chair, in and out of bath, etc.). IADLs
include preparing meals, shopping, managing money, using
the telephone, housework (light and heavy), driving, or using
public transportation. IADLs also include remembering to
take daily prescribed medications.
Caregivers often don’t know what causes a behavioral
change in the older person they care for (for example, the
older person seems sad or depressed for long periods of
time, is confused, or is irrational), what to expect next, and
what can be done. A geriatric assessment program (pages
55-56) offers explanations and recommendations. Mental
and behavioral changes can arise from disease, poor
nutrition, reactions to medications, and the stress of major
life changes, such as leaving the family home or a death
in the family. Assessment programs administer a variety of
medical, psychological, and cognitive tests. Staff members
interview both the older person and the involved family
members. Professionals, including physicians, nurses,
6
social workers, and psychologists make recommendations
based on the test results. They explain the results, help the
family plan, and suggest services. Geriatric care managers
(pages 57-58) can do a somewhat simpler assessment.
Many caregivers handle all of the everyday tasks for an
elderly person, while also working outside the home.
Therefore, organization and keeping track of paperwork are
essential. For information about other caregiver resources
and support groups, contact Senior Information & Referral,
546-6262.
For people dealing with Alzheimer’s Disease (pages 5455), this directory offers resources for those who are living
with and caring for someone with the disease. Family
Caregiver Support (pages 85-86), lists other helpful
resources for caregivers of older persons.
Support groups for caregivers provide valuable information
and emotional and psychological support and offer a
chance to share experiences and learn practical solutions
to common problems. If you cannot join a group or start
your own, remember how important it is to talk with
understanding and supportive people about your caregiving
experience. Online support groups are an option for those
who are homebound for health or caregiving reasons.
If you have no one to help you find services or manage
personal and financial affairs, or older relatives don’t have
family members who can provide assistance, help is
available, for a fee, from certified geriatric care managers
and some CPA firms and bank trust departments. (See page
57 for how to find case managers.)
Eldercare assistance starts with a comprehensive
assessment to develop a plan to arrange for services
and regular visits; coordinate medical, legal, and financial
services; and report to the family, when appropriate. If you
are helping an older person who can no longer manage his
or her own financial affairs, you should report this to Social
Security and apply for Representative Payee status (see
7
page 19 for more information about this and other options).
Eldercare assistance providers can charge hourly, flat,
or monthly rates; some also require a retainer. If financial
management is needed, a mentally competent senior can
sign a power of attorney to give a designated agent the
legal authority to handle all or specific financial matters.
In most cases, the first choice is a family member. If the
designated family member is not local, he or she still
can hire and fire others to help, as appropriate. If there
are no suitable family members available, arrangements
can be made for the eldercare assistant to handle
finances by giving power of attorney and setting up a
separate bank account with deposits made by the older
person or family on a regular basis. CPA firms that offer
eldercare assistance can pay bills out of a retainer, with
reimbursement on an agreed-upon basis. When an
eldercare assistant has financial oversight, bonding is
strongly recommended. See pages 18-19 for more about
powers of attorney.
When choosing an eldercare assistance provider, ask for
and check references, require bonding and insurance,
and develop a contract detailing duties, hours, reporting,
payment, and expectations.
Consumer Protection
Avoiding Scams
Scams come from a variety of sources: telephone, email,
in person, regular mail, social media, Internet, or other
methods. It is important to check out an individual or an
offer before providing any personal information.
Con artists often target older people.
Be wary, particularly when someone suggests, for
example, that your home needs repairs or that you have
won a contest. Don’t be fooled by telemarketers. Be
suspicious when told that your Medicare “needs to be
8
fixed.” NEVER give bank account, credit card, Medicare,
or Social Security numbers to anyone you don’t know
and trust. Never pay any amount of money for a “prize”
that you have supposedly won without checking out the
organization it’s from.
Be especially suspicious of offers to help you–for a fee–
recover money lost to other telemarketers; it’s an especially
cruel hoax. Remember: If it seems too good to be true, it
probably is! Call Legal Aid of East Tennessee (page 115)
for help in checking out a telemarketer proposal.
If you are asked for money or personal information (Medicare,
bank account, Social Security, etc.), explain that you must first
make a call. Call the Senior Information & Referral at 5466262. They will investigate the offer with the help of Knox
County ElderWatch and law enforcement agencies to help
you determine if it is legitimate or a scam. If someone says,
“You must act now,” and cannot wait for you to call them
back, it most likely is a scam.
For ways to protect yourself from home-repair scams, see
pages 11-13.
The Knoxville and Knox County Business Tax offices (page
59) can tell consumers if a business is licensed in the city or
the county. Their offices do not license nonprofit agencies
or professionals who are licensed by the state (doctors,
lawyers, veterinarians, etc.). But all businesses that are not
state licensed, have a physical location in Knoxville or Knox
County, and do more than $3,000 business annually must
be licensed locally. If a company is not licensed, be careful
about conducting business and follow the steps in the above
paragraphs. These offices do not enforce codes, register
complaints, or revoke licenses, but they can tell you if the
business has a local license.
The Better Business Bureau (BBB) (page 59) can tell you if
any complaints have been registered and whether the matter
was resolved. BBB has a 24-hour automated telephone line
that allows callers to check on businesses outside of regular
9
business hours. The bureau also provides information about
charitable organizations. Charities are required to register
yearly and submit a financial report.
You also can contact the Tennessee Division of Consumer
Affairs (page 61) for assistance.
The One Call Club (page 135) is an Office on Aging
program that checks service providers to be sure they
will provide high-quality service to club members at a
reasonable price.
Identity Theft
Identity theft, or ID theft, is a crime in which an impostor
obtains key pieces of another person’s identifying
information, such as Social Security or driver’s license
numbers and uses them for personal gain. This crime can
include check fraud, credit card fraud, financial identity
theft, criminal identity theft, governmental identity theft, and
identity fraud.
If you think that you have been a victim of identity theft, it
is important to immediately follow the steps below:
1. K
eep a detailed log of every action you take. Include
dates and times of phone calls, and the names of
individuals you speak to, as well as notes about the
conversations.
2. Contact your local law enforcement agency and file a
police report. You should be put in contact with an officer
or detective who handles fraud.
3. C
ontact your financial institution (bank, credit union, etc.).
You may need to close current accounts and open new
ones that are password protected.
4. If a credit card is stolen or opened in your name, call the
credit card company and suspend or cancel the card.
5. C
ontact the major credit reporting agencies for a copy
of your credit report for review and place a fraud alert.
10
This alert adds extra protection if an identity thief tries
to make major purchases or open credit cards in your
name. An initial fraud alert lasts 90 days but can be
extended up to seven years.
Note: When you contact the credit reporting agencies,
you will NOT speak with a person. These are automated
phone systems. You will have access to a fraud assistance
advisor once you receive your reports in the mail.
Major Credit Reporting Agencies:
n Equifax: 1-800-525-6285. TTY: 1-800 255-0056
n TransUnion: 1-800-680-7289. TTY: 1-877-553-7803
n Experian: 1-888-397-3742
Most online credit-reporting sites–even those that claim
to be free–will enroll you in a for-pay monthly plan that
you have to remember to cancel to avoid the expense. A
website that does not do this is www.annualcreditreport.
com. To confirm your identity, the site will prompt you
through a series of questions that require a good working
knowledge of your financial history.
Check with your bank to determine if it offers access to
credit reports as a free service to customers.
If you need additional help to sort through the situation or
get more information about protection, contact the Identity
Theft Resource Center (ITRC) at 1-888-400-5530. ITRC
is a nonprofit, nationally respected organization dedicated
exclusively to the understanding and prevention of identity
theft. The ITRC provides victim and consumer support.
Hiring In-Home Services
When you hire an individual or company to come onto your
property or into your home, you assume a certain amount
of risk, as does the person hired. There are many issues,
including liability for damage to your property, liability for
injury to the worker, potential for scams, and payment of
Social Security taxes.
11
When needing home repairs, ask friends for referrals,
join the One Call Club (page 135), or check listings in the
Yellow Pages. Be extremely wary of unsolicited offers for
home repair or improvement, especially if someone arrives
uninvited and offers a bargain. Get an estimate from more
than one business; ask about senior discounts; and secure
an agreement in writing. You also can ask Legal Aid of
East Tennessee (page 115) to review a contract before you
sign it; the agency’s help is free to seniors.
Members of the Office on Aging’s One Call Club (page
135) have access to prescreened service providers and
can avoid most of the issues and concerns listed below.
Questions to Ask Before Hiring Someone
To Come Onto Your Property or Into Your Home
n Who will do the work? Does the company use
employees or subcontractors?
n Who supervises the employees or subcontractors?
n Does the individual or company have experience? What
type? How long has the individual or company done this
kind of work?
nW
hat background checks are done by the company?
n What is the company’s policy on hiring employees or
subcontractors with a criminal record? Companies can
run a police background check, but may not have a
policy against hiring someone with a criminal record.
n Does the individual or company have a business license
or other appropriate license? Is it current? Is the license
held in Knoxville/Knox County, or elsewhere?
n Is the individual or company accredited by a governing
agency?
n Does the individual or company have workers’
compensation insurance? Is it current?
n Has the individual or company paid an insurance bond?
n If the company uses subcontractors, does the
12
subcontractor have a license? What about workers’
compensation insurance? Has the subcontractor paid an
insurance bond?
n Have any complaints against the individual or company
been filed with the Better Business Bureau, the
Tennessee Consumer Affairs Division, or any applicable
licensing board?
n Can the individual or company provide references along
with contact information?
n What work or services will be provided?
n When will the work or services start and end?
n How much will the work or services cost? What is the
payment schedule? Does the individual or company
accept checks or money orders so payments can be
documented? Is any money required upfront? Is that
payment refundable?
n Finally, ask for a detailed contract that covers the work or
services to be done, any materials that will be used, cost
and payment schedule, and start/end dates.
NOTE: If you hire someone to work in your home, you may
be responsible for Social Security and Medicare taxes. You
must pay those taxes if you are an “employer” who has
the right to tell the worker when, where, and how to do the
work.
Medicare Fraud
Protecting Medicare’s trust funds to ensure availability of
future benefits is a priority for our government. Detecting
and deterring Medicare fraud requires the active help of
every beneficiary. The Centers for Medicare & Medicaid
Services (CMS) suggests:
n Medicare will NEVER call or come to your home. Do
not speak to anyone who initiates contact by phone or
home visit and claims to represent Medicare. Call law
enforcement to report the incident.
13
n Never give your Medicare number to anyone over the
phone or whom you don’t know if you did not initiate the
contact. Do not send it over the Internet, except to secure,
encrypted sites such as Social Security’s and Medicare’s
official websites. If in doubt, don’t do it.
n Check your Medicare Summary Notice (MSN) or report
from your Medigap company to be sure you received the
medical service listed.
n Be suspicious of companies that offer “free” medical
equipment or waiver of your copayment.
n Beware of health-care providers/suppliers who use doorto-door or phone offers to sell goods and services.
n Beware of health-care providers who say they represent
Medicare or a federal agency or use pressure tactics to
get you to accept a service, product, or insurance.
n Beware of health-care providers who offer “free”
screening tests at senior gatherings and ask for your
Medicare number. If the services are free, they do not
need your number.
In East Tennessee, free and confidential information and
assistance are available to help you report suspected
fraud, waste, and abuse. Call the East Tennessee Area
Agency on Aging & Disability (page 112) and ask about the
Tennessee Senior Medicare Patrol Project (SMP).
all the appropriate agency for Medicare Part A or B (page
C
126-127) to report possible fraud.
Elder Abuse, Exploitation & Neglect
It is against the law to abuse, neglect, or exploit a disabled
or older adult. Elder abuse can be physical, sexual, or
mental in nature and includes the deprivation of services
by a caregiver (paid or unpaid), family member, friend,
service provider, or stranger. Elder exploitation includes
taking–through theft or scams–government funds paid to
a disabled or older adult. Exploitation can happen at the
14
hands of anyone, from a family member to a stranger. Elder
neglect can be the intentional or unintentional deprivation
of activities or services that are necessary to life, such as
health care, food preparation, and personal care. Seniors
also can be the victims of self-neglect, an issue that must
be addressed, even when unintentional.
Tennessee law requires any person who suspects abuse,
neglect, or exploitation of a disabled or older adult to
make a report to the Tennessee Department of Human
Services (DHS). Contact the DHS Adult Protective
Services at 1-888-277-8366.
Although DHS is specifically responsible for investigating
cases involving government funds, there are other types of
elder exploitation, such as taking other money or property,
obtaining your signature on documents that you do not
understand, or using power of attorney to misappropriate
funds or property. While it is important to sign a power of
attorney document, make sure you appoint someone you
can trust to be your agent (attorney-in-fact).
For information about how to avoid being the victim of
scams, see Consumer Protection, starting on page 8.
Funeral Planning
Planning ahead and comparing options can help families
avoid hasty and often expensive decisions. Informed
choices about funeral arrangements can be made when
everyone who wants to participate in the planning is
available. Think and talk about what arrangements you
would like to have. For more information about funeral
planning, see page 88.
Collect information on the cost of services you want, as
prices differ greatly. Put plans in writing, keep them where
they can be easily found, and tell someone you trust where
they are. Do not put funeral plans in a will, which will not
be read until after the funeral.
Cremation is government regulated. Be sure to check with
15
your legal advisor to make sure your wishes for cremation
will be honored.
Organ and body donation also can be preplanned, see
medical information (pages 122 & 124).
The cost of a funeral depends on the casket and services
chosen. Funeral homes must provide current prices of all
goods and services, in writing, if asked. Funerals can be
prepaid in a lump sum, in payments, through purchase of a
special-purpose insurance policy, or through a burial trust
fund, which can be purchased through the funeral home.
Some funeral homes will “guarantee” your funeral will not
cost more than you paid, even if prices rise.
Money paid in advance, including accumulated interest, can
be transferred to another funeral home after your death and
sometimes before. The new funeral home may charge more.
Neither the irrevocable burial trust fund nor the irrevocable
prepaid policy counts as an asset when determining
eligibility for TennCare (Medicaid).
Social Security, the Veterans’ Administration, and life and
casualty insurance pay death benefits, depending on the
circumstances at time of death.
Housing
Changing living arrangements, whether short- or long-term,
can be a major event for an older person. The change
may occur on short notice in the midst of other difficult
changes–decline in health, loss of a loved one, decreased
energy, and/or less money. There has been a dramatic
increase in the number and variety of housing and in-home
care options, making it more likely that older consumers
can find housing that fits their needs. (See Housing, pages
101-110, Home Organizing, Downsizing & Moving, pages
93-94, and Personal Support Services Agencies, pages
136-140) Sometimes a move is necessary; other times,
the senior’s current home can be modified, or in-home
services can be provided (or both).
16
The National Association of Home Builders’ (NAHB)
Remodelers Council, Research Center, and Seniors
Housing Council partnered with AARP to develop the
Certified Aging-in-Place Specialist (CAPS) program
for consumers who want to remain in their homes for a
lifetime, regardless of the homeowner’s age or functional
abilities. Certified Aging-in-Place Specialists are trained
contractors who understand the needs of older people;
make modifications to facilitate independent living; are
familiar with common remodeling projects; and have
solutions to common housing barriers. For a directory of
local contractors with CAPS certification, go to http://www.
nahb.org/default.aspx.
If a move to new housing is necessary, the first questions
usually are cost and affordability, with the equally important
issue of type and level of services needed. When time
allows, it’s best to predetermine needed services, balanced
with the cost and the senior’s budget.
Real estate professionals can specialize in helping seniors.
A certified Seniors Real Estate Specialist (SRES) counsels
seniors fearful of changing living arrangements, works with
other senior care professionals, and understands tax laws,
probate, and estate planning. A list of local SRESes is
available at the association’s website (seniorsrealestate.com)
or from Senior Information & Referral, 546-6262.
A package of in-home services also can be put together
to allow an individual to stay at home. Depending on the
services needed, this can be more or less expensive than
assisted living or a nursing facility. Senior Information &
Referral, 546-6262, or a private geriatric care manager
(pages 57-58) can help an individual or caregiver learn
about options (see National Family Caregiver Support
Program, page 86).
17
Legal Services
Attorneys can become certified elder law specialists.
See Legal Services (page 116) for a list of local certified
specialists.
Prepaid legal service companies offer services for a
monthly fee, but read the contract carefully before signing.
Many plans don’t cover certain types of services or charge
extra fees for those services. As with any contract, be sure
to “read the fine print.”
Consider taking the practical legal steps outlined below to
plan for the possibility of mental or physical incapacity. If you
are helping an older person who can no longer manage his
or her own affairs, legal steps need to be taken as soon as
possible. Even persons diagnosed with dementia may still
have the capacity to execute legal documents. The purpose
of legal action is to safeguard the rights and interests of the
older person, protect them and their property, and help them
get advice and counsel on financial and business concerns.
Legal action also can protect and empower a caregiver to
act on behalf of an older person.
Before you add anyone’s name to your bank account or
other assets, consult an attorney about possible negative
consequences for both parties.
Power of Attorney
Power of attorney is a legal step that permits one individual,
known as the “principal,” to give to another person, called
the “attorney-in-fact,” or, “agent,” the authority to act on
his or her behalf. The attorney-in-fact is authorized to
handle banking and real estate matters, incur expenses,
pay bills, and handle legal affairs for a specified period of
time. Power of attorney can continue indefinitely during the
lifetime of the principal as long as that person is competent
and capable of granting or revoking the power. If the
principal becomes comatose or mentally incapacitated, the
power of attorney automatically expires, just as it would if
18
the principal died. Therefore, this power of attorney may
expire just when it is most needed.
Durable Power of Attorney
Because power of attorney expires when the principal
becomes mentally incapacitated, many states, including
Tennessee, have durable power of attorney, which
defines the circumstances under which it will take effect
and outlines what the attorney-in-fact is authorized to
do. (Some banks have adopted a policy that financial
powers of attorney will be accepted only if the document
became effective at the time it was signed, not on
providing documentation of mental incapacity.) This legal
device, which must be executed while the principal is
still mentally competent, can prevent the need to file for
a conservatorship in most cases. The attorney-in-fact
must have agreed to serve. Once the principal becomes
mentally incapacitated or incapable, the attorneyin-fact can be removed by petitioning the court for a
conservatorship or by the attorney-in-fact agreeing to
resign. The principal can revoke the durable power of
attorney at any time, as long as he or she has the mental
capacity to do so. The principal must inform the attorney-infact of the change; without that notice, the attorney-in-fact
could legally continue to act for the principal.
A durable power of attorney puts a considerable amount of
power in the hands of the attorney-in-fact, so the document
should be drawn up by a lawyer licensed to practice in the
state in which the principal resides. Financial powers of
attorney should be tailored to specific assets owned by the
principal.
Representative Payee
The authority of a power of attorney does not extend to
Social Security, SSI, SSDI, the Department of Veterans
Affairs (VA), or the Railroad Retirement Board (RRB).
These arrangements must be made with the Social
Security Administration, the VA, or the RRB. If you are
19
helping an older person who can no longer manage his
or her own financial affairs, report this to Social Security.
You can request an appointment as Representative
Payee. If a person needs a “Rep Payee” and there is
no obvious person to take the role, the Social Security
Administration will try to find the best person or assign an
agency to provide one.
The Rep Payee handles Social Security-related finances.
After investigating the designee, Social Security sends
beneficiary checks to the Rep Payee, who must spend
the funds for personal care or benefit of the beneficiary,
save any excess funds, make periodic accounting to Social
Security about expenditures, and inform the agency when
the beneficiary moves or dies.
Conservatorship
Tennessee law uses the term “conservatorship” for adults,
and “guardianship” for minors. A conservatorship is a legal
tool by which the court declares persons unable to handle
their affairs and, therefore, appoints a conservator. The
court can transfer to the conservator the responsibility for
making decisions about any or all of the following: financial
affairs, living arrangements, and medical care. If someone
needs a conservator but no appropriate person is available,
a Public Guardian (see page 115) can be appointed.
A conservator must make regular reports to the court
on his or her ward’s affairs. Obtaining a conservatorship
can be expensive, involve more than one attorney, and,
if contested, take months. Be sure your attorney has
experience in filing for conservatorship.
Wills
A well-prepared will is an effective tool that provides explicit
instructions for the distribution of a person’s property
and, if appropriate, how that property is to be used after
death. A will designates a person to serve as the Personal
Representative (formerly executor) responsible for carrying
20
out instructions in the will. A will helps settle affairs
quickly, with fewer legal expenses. Since a will is seldom
reviewed until after a funeral, instructions about funeral
arrangements should be given beforehand to the person
responsible for them. These instructions, and any directives
regarding body donation, should be included in a durable
power of attorney for health care–not in the will.
Advance Care Plans (Living Wills)
Public attention is increasingly focused on “right-to-die”
issues as medical technology makes it possible to sustain
some vestige of life in critically ill patients. The Health Care
Decisions Act makes it easier for individuals to express
wishes concerning end-of-life decisions. Advance care forms
developed by the State of Tennessee can be downloaded
from www.tn.gov/health/article/advance-directives. Documents
prepared under previous laws are still valid. However, the new
forms have updated options.
An advance care plan must be signed, dated, and
witnessed or notarized. Discuss your plan with your family
and doctors. Give each doctor a signed copy for your
medical file, and confirm that your wishes will be followed.
Give a copy to the person who will make medical decisions
for you in the event you are unable to do so. Review your
plan yearly, and if changes are needed, append them in a
letter.
Senior Information & Referral and Legal Aid of East
Tennessee (pages 110 and 115) have advance care plan
forms, with notaries available by appointment.
When a person is in a nursing facility and approaching end
of life, family members should consider filling out a POST
(Physician’s Order for Scope of Treatment) form, which
allows a patient (or legal representative) to outline a plan
for end-of-life treatment that is much more specific to the
situation than an advance care plan is. These forms should
be available at nursing facilities.
21
Appointment of Health Care Agent (Durable
Health Care Power of Attorney)
You can obtain an Appointment of Health Care Agent
(previously called a durable health care power of
attorney) in Tennessee that gives authority to another
person(s), with his or her consent, to make health-care
decisions on your behalf. This includes consent, refusal to
consent, and withdrawal of consent to maintain any care,
treatment, service, or procedure, and to diagnose or treat
a physical or mental condition. It must be signed, dated,
and witnessed or notarized. Discuss the appointment
with your family, primary physician, and, in detail, with the
designated agent. Copies and notarization are available as
noted in the section on advance care plans. Revocation or
discharge of the agent may be made verbally or in writing.
The documents should incorporate instructions regarding
religious ceremonies, burial, and so forth.
Other Legal Issues
A. P
roperty, estates, and trusts are governed by state laws
and, in some cases, local ordinances. If finances do not
permit hiring an attorney, Legal Aid of East Tennessee
may provide, either directly or by referral to volunteer
attorneys from the Knoxville Bar Association, legal
advice and legal representation to low-income seniors.
B. For advice on landlord/tenant issues regarding leases,
services, rental rights, and obligations, contact your attorney
or Legal Aid of East Tennessee (page 115).
C. F
amilies often have questions about their responsibility
for the cost of a senior’s health care and longterm needs. Contact an attorney, Legal Aid of East
Tennessee, or the Long-Term Care Ombudsman for
advice about financial responsibility and, specifically
what to sign and not sign when arranging for a
nursing home admission. You do not have to sign as a
responsible party in order for the senior to be admitted.
22
Legal Handbook for Tennessee Seniors
The TN Bar Association is planning to update The
Legal Handbook for Tennessee Seniors in 2017. This
handbook contains practical information on a wide range
of topics, including issues such as applying for Social
Security benefits, long-term care considerations and
estate planning, as well as completely new sections
addressing online security and new health-care legislation.
The handbook is available free online at www.tba.org.
Long-Term Care and Health Care Facilities
A health-care facility is any place where health-care
professionals administer treatment or care to people
with chronic or acute illnesses or injuries. This includes
hospitals, nursing homes, assisted living facilities,
residential homes for the aged, walk-in clinics, dialysis
clinics, and more.
All health-care facilities in Tennessee are licensed and
regulated by the Tennessee Department of Health, Division
of Health Care Facilities, or sometimes by the Centers for
Medicare & Medicaid Services, to ensure that they comply
with federal guidelines.
To determine a facility’s licensure status–and whether it
is the kind of facility you need–call Health Care Facilities,
594-9396, located at 7175 Strawberry Plains Pike, Suite
103, Knoxville, 37914. Information about all licensed
facilities in the state, as well as other useful information,
is on the agency’s website, https://apps.health.tn.gov/
FacilityListings.
The Department of Health has a Complaint Hotline
to report how a facility is operating or to inquire about
licensure status. The number is 1-877-287-0010.
Many seniors live independently throughout all or most of
their lives and remain in their own homes. For older people
who need assistance, families can often supply practical
and emotional support. When an older person has no
23
family available to help, requires more assistance than
family can provide, wishes to downsize, or wants the social
environment of a communal setting, he or she needs to
move into a long-term care facility, such as assisted living
or a nursing facility.
Choosing a Facility in Advance
If a move is necessary, think about how to choose and pay
for an appropriate facility.
Whenever possible, an older person should participate in
the decision. Having some sense of control and choice can
ease adjustment to a move. Early planning allows time to
look at available options (see Housing and Nursing Homes)
and improves the chances of making a good decision.
Information about choosing a nursing facility is available
from Senior Information & Referral, Long Term Care
Ombudsman, medical and social work professionals,
clergy, and friends who have relatives in long-term care
facilities. In addition, many publications offer advice.
Medicare has Your Guide to Choosing a Nursing Home.
Six important factors to consider are type of care required,
certification, financial resources, convenience of location,
availability of a bed or room, and community atmosphere.
1. Type of care needed
The state licenses three levels of long-term care:
Residential Homes for the Aged (RHAs), Assisted Care
Living Facilities (ACLFs), and nursing homes. ACLFs and
RHAs typically offer services such as meals, laundry,
housekeeping, and some help with personal care–but
usually cannot provide medical care unless they have 24hour licensed nursing staff. If your loved one has dementia,
you may need to consider facilities that have secure units
to prevent wandering. However, some long-term care
insurance policies will pay for housing with assistance and
in some cases, CHOICES or VA Aid & Attendance might
cover some costs.
24
Nursing homes provide medical care and often offer more
than one level of care. A physician determines whether
skilled or intermediate care is needed before a person can
be admitted. Some nursing facilities have secured units for
people with dementia. Note: In the following descriptions,
“skilled” is a term for a particular type of care and does not
refer to the expertise or ability of the caregiver.
Skilled care provides 24-hour-a-day nursing services
for a person with serious health-care needs, up to and
including high-level wound care, respirator, tube feeding,
intravenous therapy, and more. Rehabilitation services also
are available. The specific services offered in each skilledcare facility can vary, so ask when evaluating facilities.
Skilled care sometimes is offered in transitional care units
in hospitals.
Intermediate care provides less extensive health care
than skilled care. Nursing and rehabilitation services are
provided, but not around the clock. Intermediate care offers
medical supervision and help with personal care, but not
skilled nursing.
2. Certification
If ongoing long-term care is likely to be necessary, consider
choosing a facility that is Medicare- and Medicaid-certified.
Some facilities do not accept CHOICES (Medicaid)
patients. In a dually certified nursing home, a move would
not be necessary if the patient’s funds run out.
3. Analysis of financial status
Make a complete inventory of resources, including source
and level of income, property owned, savings accounts,
stocks and bonds, veterans’ benefits, pensions, insurance
benefits, and any family assistance. If there is not enough
money to pay for nursing home care, contact the East
Tennessee Area Agency on Aging and Disability (the single
point of entry) to start the application process for enrolling a
person in CHOICES (Medicaid).
25
Original Medicare pays for a limited amount of skilled
nursing facility care if it is medically necessary and the
patient was admitted to a hospital for at least three days
(not counting the day of discharge) for the medical reason
for which facility care is sought. Some Medicare Advantage
plans do not require the three-day hospital stay before
paying for skilled care in a nursing facility.
Generally, traditional fee-for-service Medicare pays all
costs for the first 20 days. For the next 80 days traditional
Medicare pays all but $164.50 per day (in 2017). Review
your Medicare supplement insurance or Advantage plan to
determine what your plan pays. After 100 days, Medicare
pays nothing. Medicaid will pay the cost of medically
necessary skilled or intermediate care for financially and
medically eligible patients. Most, but not all, long-term care
insurance covers nursing facility costs up to the policy’s
per-day limit. Private funds pay the rest.
Most long-term care insurance policies include a waiting
period, called an elimination period, before you can receive
benefits. During the elimination period, you pay costs out
of pocket. In general, policies with higher premiums have a
shorter elimination period.
Medicare does not pay for intermediate care. CHOICES
for Long-Term Care will cover medically necessary
intermediate care for financially and medically eligible
patients. Some long-term care insurance policies cover
intermediate care in a nursing home. Private funds pay
the rest.
If you need nursing home care paid for by CHOICES,
you must be income eligible and medically eligible. The
TennCare bureau in Nashville must decide–based on your
physician’s description in the Pre-Admission Evaluation
(PAE) of the level of care you need–if you meet the
standards for medically necessary skilled or intermediate
care. Some PAEs are denied by the TennCare Bureau.
The standard can be strictly interpreted and is acuity
26
based. This is a major change in the definition of medical
necessity, making it more difficult to qualify for CHOICES.
In general, eligibility is determined by an applicant’s need
for assistance with the following Activities of Daily Living
(ADLs): transferring, mobility, eating, and toileting.
The cost of providing TennCare Medicaid for Long-Term
Care in a nursing facility has increased dramatically, so
curtailing admissions is a method of cost control. Denials
can be appealed, and the denial letter details the appeal
procedure. Call the Long Term Care Ombudsman (page
133) or the facility social worker or admissions office
for assistance or more information about the PAE or
appeal process.
If nursing home placement is to follow hospitalization, the
hospital discharge staff will seek pre-approval. TennCare
Bureau action on the PAE for nursing home placement for
a person being cared for at home may take considerably
longer than after hospitalization and may not be approved.
Some facilities will complete and submit the paperwork.
The medical provider must complete a PAE and mail or fax
it to TennCare to verify medical eligibility. The “designated
correspondent” will receive notice of approval or denial.
If paying for nursing home care has depleted your
resources, and you need to apply for CHOICES, ask the
nursing home staff for assistance. Apply before Medicare
coverage or personal financial resources run out. Contact
the Area Agency on Aging and Disability, which can assist
with establishing financial eligibility. You must submit a
PAE for approval to the TennCare Bureau, even though
you already are in a nursing home. If approval is denied,
be prepared to appeal, and follow directions in the denial
letter. If you are denied on medical grounds, request an onsite visit from the TennCare Bureau. If you are denied on
financial grounds, someone from the CHOICES program of
the East TN Area Agency on Aging & Disability will advise
you on how to file an appeal.
27
4. Location
Choosing a facility that is convenient for family and friends
makes visiting and monitoring easier.
5. Availability
Many nursing homes have long waiting lists. Finding
facilities that accept CHOICES can be difficult because
some have opted out of the CHOICES system.
6. Community atmosphere
Nursing homes with special amenities create a more
homelike, less institutional setting. Alternatives to traditional
nursing homes include the “Green House” design and
“Adult Care” home. The Green House is smaller, with
a maximum of 10 patients in a homelike setting. The
only Green House currently available in this area is the
Jefferson County Nursing Home in Dandridge. The Adult
Care Home has a maximum of five patients in a private
home in a residential neighborhood. This option is available
in Tennessee only for specific conditions. These options
can be licensed for skilled and/or intermediate level care,
with more attention to individual needs than provided by
larger institutions.
Another long-term care community option is the Eden
Alternative. Nationwide, more nursing homes are
incorporating parts of these concepts to create a cozier
setting for residents and their families and visitors.
Choosing a Facility in an Emergency
Many older persons and their families avoid discussions
and decisions about nursing home placement until a
medical crisis forces the issue. If immediate help is
needed in locating a nursing home, contact the Long-Term
Care Ombudsman.
If an older person is required to transfer from a hospital
to a nursing home on short notice because of discharge
28
date, emergency placement in a nursing home may be
unavoidable. Even then, timing and arrangements for
the transfer should be discussed with the physician and
hospital personnel. You still must know the level of care
needed, facilities’ certification by Medicare and Medicaid,
funds needed to pay for care, convenience of location to
family and friends, and availability.
Long-Term Care Ombudsman
The best way to ensure top quality care for a nursing home
resident is for family members and friends to visit frequently
and establish and maintain communication with the staff.
Direct any questions or issues to the nursing staff or social
worker. If the problem continues, talk to the nursing home
administrator. If these steps do not resolve the issue, contact
the district Long-Term Care Ombudsman (page 133).
All states have an ombudsman program responsible
for investigating, mediating, and trying to resolve
complaints made by or on behalf of residents in long-term
care facilities (nursing homes, ACLFs, and RHAs). In
Tennessee, the state, regional, or volunteer ombudsmen
monitor and ensure the implementation of federal, state,
and local laws governing resident rights and quality of care.
There is no charge for these services. Call the Eldercare
Locator (page 114) for information about ombudsmen in
other states.
In East Tennessee, the names and contact information of
ombudsmen are posted in a prominent place at each facility.
When a loved one enters a nursing home, make a point of
obtaining contact information for the ombudsman.
The Centers for Medicare & Medicaid Services (CMS) report
information on the quality of care in nursing homes. Visit
www.medicare.gov or call 1-800-633-4227.
Complaints about nursing homes can be filed with the
Health Care Facilities Complaint Hotline, 1-877-287-0010.
You can report abuses anonymously.
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Patients’ Rights
Nursing homes that participate in the CHOICES and
Medicare programs must have patients’ rights policies. Ask
the nursing facility for a copy. Contact the district LongTerm Care Ombudsman (page 133) for more information.
Families’ Rights
Questions about family responsibility for the cost of an
older person’s health care and long-term care frequently
arise, and you may need legal advice. Contact an attorney
or make an appointment with Legal Aid of East Tennessee
for advice about responsibility and what to sign and/
or not sign when arranging for care. You do not have to
sign as a responsible party in order for your loved one to
be admitted.
The spouse of a nursing home resident who is on Medicaid
has the right to a certain minimum income and a maximum
amount of assets. Do not “spend down” assets before
obtaining competent counsel on Medicaid eligibility.
Medical Insurance & Financing
Social Security
Nine out of 10 Americans who have reached retirement
age receive a monthly income check from Social Security. (Reduced retirement benefits may start at age 62.)
Monthly benefits are available to workers upon retirement, their dependents and/or survivors, and, in some
cases, to persons with severe disabilities. Employed
persons can begin receiving benefits at full retirement
age, regardless of income.
Full retirement age is currently (2017) at age 66. The age
will gradually increase until it reaches 67 for people born
after 1959. See the chart on the Social Security website
(ssa.gov) for more information.
30
To apply, contact the Social Security Administration (page
89) for instructions on how to file a claim. Available options
are: File online (ssa.gov); call your local Social Security
field office (see page 89); or go to your local office for
same-day service. Spouses and widows or widowers may
be eligible for special benefits, including death benefits.
Individuals who are disabled before age 65 may apply for
Social Security disability benefits.
Direct deposit of Social Security checks eliminates lost or
stolen checks and saves the federal government millions
of dollars.
Track your Social Security information, manage your
benefits, and make changes as needed online through
your own MySocialSecurity account (https://www.ssa.gov/
myaccount/).
Supplemental Security Income (SSI)
Supplemental Security Income (SSI) provides a minimum
monthly income to persons with limited income and
resources who are 65 or older, blind, or have other
disabilities. Eligibility is based on income and assets. The
Social Security office (page 89) provides information about
the program, takes applications, and helps file claims. You
may be eligible for TennCare (Medicaid) if you receive
SSI now–or if you received both Social Security and SSI
in at least one month after April 1977. See page 126 for
TennCare application information. Legal Aid of East TN
(page 115) also has information.
Social Security Disability Insurance (SSDI)
The Social Security Disability Insurance program (also
called SSDI) pays benefits to individuals and certain family
members if they paid Social Security taxes and worked
long enough to qualify. Adult children also may qualify
for benefits through their parents’ work records if the
children have a disability that started before age 22. If an
application for SSDI is denied, an appeal should be filed. It
31
may be helpful to contact an attorney or Legal Aid of East
Tennessee (page 115) for advice.
Disabled individuals ages 18 to 64 who have low incomes
and limited assets may qualify for disability benefits
through the Supplemental Security Income (SSI) program
(see pages 31).
Medicare
Medicare is a federal health insurance program that pays
a large part of the medical expenses of most Americans
over the age of 65 and some younger, disabled persons
who have received federal disability benefits for at least
24 months. Individuals with end-stage renal disease
or ALS (amyotrophic lateral sclerosis, or “Lou Gehrig’s
Disease”) may qualify for Medicare without the 24-month
requirement. Anyone over age 65 may apply for Medicare.
Most people get Medicare coverage in one of two ways:
The enrollee chooses an Original Medicare Plan (which
has Part A and Part B) + Part D (prescription drug
coverage) + optional Medigap (Supplemental) insurance;
or a Medicare Advantage Plan (Part C), which combines
Parts A, B, and D. Part A is premium-free to most people.
Part B requires a monthly premium. People with lower
incomes pay lower premiums. If you are not yet on
Social Security, you will be billed quarterly for Medicare
premiums. Part C (Medicare Advantage plans) includes
some benefits not available through Original Medicare.
Part D insurance is optional, however, there is a penalty
for beneficiaries who do not enroll when initially eligible
and then enroll later.
Help with Medicare Premiums
Help is available for low-income enrollees who cannot
afford to pay Medicare premiums, copayments, or
deductibles. To find out more about Qualified Medicare
Beneficiary (QMB), Specified Low-Income Medicare
Beneficiary (SLMB), Qualifying Individuals 1 (QI1), and
32
Extra Help programs, or to enroll, see pages 126-127. The
resource limits for the Medicare Savings (QMB, SLMB, and
QI1) and Extra Help programs can change. Call Affordable
Medicine Options for Seniors (AMOS) (page 125) for
current resource limits.
When to Apply for Medicare
To apply for Medicare benefits, you should contact Social
Security three months before you turn 65, whether or
not you are retired. If you do not sign up at that time,
you may be charged higher premiums when you do
enroll. Contact Social Security (pages 89, 143) for details
about when and how to apply. If you are receiving Social
Security or Railroad Retirement when you turn 65, you
are automatically enrolled in Medicare, and your card will
be mailed. The only way individuals may delay taking Part
B without penalty is if they are enrolled in a plan that is at
least as good as Medicare (creditable coverage).
If you continue to work after age 65 and are covered by
your employer’s health insurance, Medicare will be the
secondary payer for some hospital services under Part
A. Contact Social Security promptly to enroll in Part B
when you stop working or employment-related health
insurance ends. Your premiums could be higher if you do
not. You may be able to purchase a Medigap policy if your
employment-related coverage is ending.
You can request pamphlets about Medicare benefits by
telephone (page 126) or online at www.medicare.gov.
The Centers for Medicare & Medicaid Services (CMS),
the federal agency that administers Medicare, sends a
Medicare & You handbook to beneficiaries yearly with
the latest information about Medicare benefits and where
to get help.
For reliable information about obtaining desired Medicare
benefits, contact Affordable Medicine Options for Seniors
(AMOS) (page 125) or the local office of Tennessee State
Health Insurance Program (SHIP) (page 127).
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Original Medicare
Part A: Hospital Insurance
Medicare Part A helps pay the cost of inpatient hospital
care, and in some cases, helps pay for home health care,
hospice care, and skilled nursing care in a nursing facility.
Per benefit period, the patient must pay the deductible–the
cost of the first day in the hospital (set annually; $1,316 as
of Jan. 1, 2017). A benefit period begins with admission
and ends 60 days after discharge. A new deductible is
charged only after that 60-day period. Some Medicare
Supplement plans cover that cost.
ritten material about patients’ rights under Medicare should
W
be provided upon admission.
oon after admission, the patient and family should be
S
contacted by the discharge planner or social worker. If
such contact is not made, ask for it. Plans for patient care
after discharge should be made as early as possible. For
scheduled procedures, basic planning can be done before
entering the hospital.
The amount Medicare will pay for a hospital stay is based
on a patient’s diagnosis and whether hospital care is
medically necessary. Once a doctor has decided it is
no longer medically necessary for a patient to remain
hospitalized, the person will be discharged.
If the patient or family disagrees with the decision to
discharge the patient, they can appeal before leaving a
hospital or other skilled care facilities. To appeal, contact
KEPRO (page 126), Tennessee’s Medicare quality
improvement organization, for information and assistance
in starting the appeal process within the time allowed. You
may have to insist on your right to appeal.
Part B: Medical Insurance
Medicare Part B helps pay for medically necessary
doctors’ care, out-patient hospital, and some other medical
34
services. Enrollees pay a monthly premium and yearly
deductible for Part B. Ask Medicare for more information
(page 126). Part B will pay at least 80 percent of the
Medicare-approved amount for any eligible service. Many
preventive procedures do not require the 20-percent
copayment. Doctors and durable medical equipment
suppliers who accept as their full fee what Medicare allows
are said to “accept Medicare assignment.”
Part D: Prescription Drug Insurance
Medicare Part D helps pay for medically necessary
prescription drugs for beneficiaries. Medicare Part D is
optional; however, there is a penalty for beneficiaries who
do not enroll when initially eligible and then later enroll.
The annual open enrollment period is Oct. 15 to Dec. 7
each year. Part D enrollees must participate in Parts A
and B and may pay a Part D monthly premium and yearly
deductible. There are limits to what Part D covers, which
are outlined in the annual Medicare & You handbook.
Enrollees eligible for both Medicare and Medicaid (“dual
eligibles”) currently receive prescription drug coverage
through Medicare, not Medicaid.
Help with Medicare Premiums and Deductibles
Help is available for low-income Medicare beneficiaries
who cannot afford to pay Medicare premiums, copayments,
or deductibles. To find out more about Qualified Medicare
Beneficiary (QMB), Specified Low-Income Medicare
Beneficiary (SLMB), Qualifying Individual (QI), or Extra
Help programs, or to apply, call AMOS (page 125).
Medigap (Medicare Supplement Insurance)
Medigap policies are sold by private health insurance
companies to fill “gaps” in Original Medicare Part A
and Part B coverage. Medigap policies help pay your
share (coinsurance, copayments, and deductibles) of
the costs of Medicare-covered services; some policies
cover certain costs not covered by Original Medicare.
35
In Tennessee, you may choose from up to 10 different
standardized types of Medigap policies, which must
follow federal and state laws that protect beneficiaries. A
Medigap policy must be clearly identified as “Medicare
Supplement Insurance.” You need only one Medigap
insurance policy. Before purchasing, be sure the policy
provides the coverage you want and can afford. For
more information, contact Affordable Medicine Options
for Seniors (AMOS) (page 125) or the State Health
Insurance Program (SHIP) (page 127).
State and federal laws guarantee your right to purchase
the Medicare supplement insurance policy of your
choice during an initial open enrollment period that
begins when you turn 65 and are enrolled in Parts A and
B. You cannot be refused or charged more based on
health, medical history, or claims experience.
Guarantees of access, called Guaranteed Issue Rights,
to Medigap policies are available outside the initial open
enrollment period in these situations:
n Your employer-provided retiree group health insurance
that supplemented Medicare is terminated.
n You dropped your supplement insurance when you
enrolled in any Medicare Advantage plan for the first time
and elect to leave the plan within 12 months of enrolling.
n You move out of the geographic area served by your
Advantage plan.
n Your Advantage plan’s contract with Medicare is not
renewed.
n Your Medigap policy coverage ends through no fault of
your own.
n You leave an Advantage plan or Medigap policy because
the company hasn’t followed the rules or misled you.
In the above situations, fast action is required: Enrollees
must choose a Medigap policy within 63 days of losing
36
previous coverage. For more information or assistance,
contact Affordable Medicine Options for Seniors (AMOS)
(page 125) or the State Health Insurance Assistance
Program (page 127).
Medicare Advantage Plans
Medicare Advantage plans (Medicare Part C) are approved
by Medicare but administered by private companies.
When you join a Medicare Advantage plan, you are still in
Medicare, but you cannot simultaneously hold a Medicare
Advantage plan and Original Medicare. When you have
an Advantage plan, you do not need a Medigap policy; it is
illegal for anyone to sell you one.
Medicare Advantage plans provide all of your Part A and
Part B coverage and must cover medically necessary
services. They may offer extra benefits (such as dental
care, routine eye exams, and preventive care), and many
include Part D drug coverage. However, you must still pay
your Medicare Part B premiums in addition to any premiums
charged by the Medicare Advantage Plan. The kinds of
Medicare Advantage plans available in our area are:
n Health Maintenance Organizations (HMO)
n Preferred Provider Organizations (PPO)
n HMOs with Point of Service (POS) options
n Special Needs Plans
Medicare Advantage plans have networks, which means
you may have to see doctors who belong to the plan or go
to certain hospitals to get covered services. In many cases,
your costs for services can be lower than the Original
Medicare Plan.
Although Medicare Advantage plans have many
advantages, consumers should understand that providers
are encouraged to be as cost-effective as possible. If you
are denied services, an appeal is worth pursuing. Each
37
plan has a member services phone number for help with
the appeal process.
Medicare Advantage plans available in Tennessee are
listed in the Medicare & You handbook. You also can call
Medicare or go online to www.medicare.gov.
Factors to Consider When Choosing Coverage
To decide whether to enroll in a Medicare Advantage
plan (HMO, PPO, or Special Needs) or remain in Original
Medicare, evaluate the pros and cons.
n An HMO limits you to the doctors, hospitals, and healthcare providers that have signed contracts with that plan.
A PPO allows nonparticipating physician visits with a
higher copayment. Original Medicare allows your choice,
of physicians, hospitals, and other providers, and covers
eligible services anywhere in the U.S.
n Check with all your doctors, specialist(s), and hospital(s)
to find out whether they are members of the Medicare
Advantage plan you are considering. You may have to
change your primary care doctor or specialist if he or she
is not affiliated with the plan. If your doctor leaves the plan,
you will need to find a physician who participates.
n An HMO may require prior approval from your primary
care physician (usually a general practice physician,
family care physician, or internist) to see a specialist,
have surgery, or obtain medical equipment if you expect
the plan to pay; in some instances, you also must have
prior approval from the managed care company. Original
Medicare allows more freedom in choosing medical
providers.
n Some Medicare Advantage plans have low premiums
and modest copayments and coinsurance.
n Medical expenses are more predictable under Medigap
and Medicare Advantage plans because monthly
premiums and deductibles are known in advance.
n Inpatient hospitalization may require a daily copay,
38
which can be very expensive, depending on your plan.
Evaluate carefully the inpatient deductible for each type
of plan under consideration.
n PPOs allow members to see specialists without a referral
and also may offer out-of-network benefits.
n You must continue to pay Part B premiums in all types
of Medicare Advantage plans unless you qualify for
assistance from the State of Tennessee.
n You should understand clearly what is required by your
plan if you need emergency or urgent medical care when
you are not in the geographic area served by your plan.
n Benefits, premiums, copayments, and medical providers
included in Medicare Advantage plans may change
annually, as will the plans available in our area.
n When comparing Medicare Advantage plans, compare
copayments, premiums, and added benefits and their
costs and limits. For example, what medicines are
covered? What is the copay for hospital or nursing
home stays?
If you join a Medicare Advantage plan and drop your
Medigap policy, you may have Medigap protections that
allow a return to your old policy (possibly at a higher cost)
or to buy a new one if you choose to leave your Medicare
Advantage plan or other Medicare plan within the first year.
You can compare the Medicare Advantage plan choices
available in Knox County at www.medicare.gov.
Medicaid/TennCare
Medicaid, a national health-care program for low-income
persons, is cooperatively financed by the state and federal
governments. Administered by the state, the program
provides medical services to eligible individuals. Benefits
cover hospital, nursing home, and outpatient services.
In Tennessee, Medicaid is called TennCare. TennCare
CHOICES is the program that pays for long-term care in a
39
nursing facility, assisted living facility, or at home (see page
42 for more information).
TennCare is for Tennesseans who fit into certain
categories, including uninsured women under age 65
who need treatment for breast and cervical cancer (must
meet eligibility requirements). Anyone receiving SSI is
automatically eligible for TennCare. Even if you are not
eligible for SSI now, you may be eligible for TennCare if
you received both Social Security and SSI in at least one
month after April 1977. Legal Aid of East TN (page 115)
has eligibility information. There are additional TennCare
categories for some children and families with children.
Children and pregnant women with high medical bills also
are eligible for TennCare in a program called “Medicaid
Spend Down.”
When you enroll in TennCare, you may choose a Managed
Care Organization (MCO). If you are an SSI beneficiary or
if you don’t choose an MCO, you will be assigned to one.
You may change MCOs once within the initial 45 days
of the date of the assignment letter. You also have the
opportunity to change MCOs one month each year (July, in
East Tennessee). For a list of TennCare MCOs that serve
Knox County see page 128.
Before choosing a TennCare plan, think about desired
doctor, hospital, and pharmacy, as well as other necessary
medical services. Check with each MCO to learn which
services are provided–for example, eye and dental care,
geriatric assessment. Check with all health-care providers
to learn which MCO plans they accept. Choose the MCO
that offers the greatest number of needed services and the
doctor, hospital, and pharmacy you prefer.
TennCare MCOs must provide transportation for plan
members who do not have transportation to medical services.
Call your MCO to get instructions about arrangements, which
must be made in advance, sometimes as many as five days.
Even in an emergency, call your MCO for instructions about
obtaining transportation.
40
TennCare provides pharmacy benefits to eligible enrollees.
However, enrollees who also have Medicare receive
pharmacy benefits through Medicare Part D. Enrollees
should contact the Tennessee Health Connection (page
129) with questions.
If you or a family member have a problem with medical
services under TennCare, report it to the MCO; if in a
nursing home, begin with the administrator. If the problem
is not resolved, call the Tennessee Health Connection
(page 129). If you need further assistance, other possible
resources are the TennCare Advocacy Program (page 128)
and the TennCare Solutions Unit (page 128). Whenever
you write or mail anything to TennCare, keep a copy
and get proof of mailing from the post office or send it by
certified mail, return receipt requested. You then have proof
that the document was mailed and received.
If you are helping a family member and do not know if he or
she has TennCare, or, if so, which plan, call the Tennessee
Health Connection (page 129) for assistance.
TennCare MCOs are responsible for providing mental health
services, including substance abuse treatment, to enrollees.
Some of the organizations listed under Medical Insurance
& Financing (pages 125-129) can provide information about
TennCare’s coverage of mental health services and can help
to advocate or resolve problems.
Cover Tennessee
Cover Tennessee is a health-care initiative that was
designed–before the Affordable Care Act went into effect–
to fill the gap for uninsured or underinsured people. Of the
agency’s original four programs, the following still exists,
but on a limited basis.
n CoverRx is a discount program, not insurance, that
provides affordable medication for the uninsured. CoverRx
provides prescription assistance to Tennessee residents
ages 19 to 64 with household incomes below 250 percent
of the federal poverty level. The program is not available
41
to anyone with prescription drug coverage (including
Medicare, TennCare, or employment-based coverage).
Participants have copayments based on income
guidelines.
TennCare CHOICES (Medicaid) for
Long-Term Care in a Facility or as
Home & Community Based Service
Medicaid pays for nursing home care and, in some
instances, in-home care, for people who are both financially
and medically eligible. (Medical eligibility is discussed on
pages 25-27, under nursing home care.) There are two
parts to the application process–medical and financial. If
you already have TennCare, call your health plan (MCO).
If you do not have TennCare, call the East TN Area
Agency on Aging & Disability (page 112). The TN Health
Connection (page 129) makes decisions on financial
eligibilty, so call that agency to start the financial application.
ou may own your home if your equity is under $560,000
Y
(as of 2017), a car, limited amount of life insurance, and, in
some cases, jointly held property, and still be eligible. The
value is not counted when establishing eligibility; all other
assets are considered. You will need documentation or
verification of bank accounts, stocks, bonds, IRAs, CDs,
and real estate owned in addition to your home.
CHOICES: Facility-Based
When you determine you or your spouse are within about
30 days of needing funding from CHOICES for LongTerm Care for nursing home admission, call the Area
Agency on Aging & Disability (page 112) for assistance.
The agency will send your application to TN Health
Connection (page 129) for assessment of income and
assets. You also can call Tennessee Health Connection
(page 129) directly. Tennessee has an “income cap” and
limits Medicaid eligibility to nursing home patients with
42
incomes of less than $2,205 per month (2017 guidelines).
These figures change each year, and certain exceptions
may apply by individual case. If your income is too high,
it may be possible to get CHOICES by using a Qualified
Income Trust (sometimes called a “Miller” Trust). For more
information, contact an elder-law attorney, Long-Term Care
Ombudsman, or Legal Aid of East Tennessee (pages 116,
133 and 115, respectively).
The spouse not residing in the nursing home (called the
“community spouse”) is entitled to a minimum income–and
maximum amount of assets, set annually–of $2,002.50 per
month (as of July 1, 2016) and $120,900 (as of January 1,
2017), respectively. The community spouse may be able to
keep up to $3,022.50 per month (2017 guidelines), depending
on housing costs ($600.75 per month as of July 1, 2016).
Lawyers not experienced in elder law may be unaware of
the complexities of planning for future CHOICES financial
assistance for nursing home costs. Penalties can be
applied for transferring assets for less than fair market
value into the name of someone other than the person
entering a nursing home.
Without endangering CHOICES eligibility, you may deposit
approximately $6,000 into an irrevocable burial trust fund,
using the contract provided by a funeral home, or purchase
a prepaid burial insurance policy.
Federal law authorizes states to recover the costs of
CHOICES-paid nursing home care when resources are
left after the death of the patient. Law requires a waiver or
release from the TennCare program before an estate can
be closed in Tennessee, making estate recovery likely.
Seek legal advice before transferring the title or deed to
property, as doing so may cause problems with CHOICES
eligibility. In any case, the community spouse can live in
the family home for the remainder of his or her lifetime.
Recovery of CHOICES costs would not be sought until
after the death of the community spouse.
43
CHOICES: Home & Community-Based
If you want to receive care in your home instead of a
nursing facility, you may still apply for CHOICES. If you
already have TennCare, contact your insurance plan. If you
do not have TennCare, call the East TN Area Agency on
Aging & Disability (page 112).
Applicants must meet Medicaid’s financial eligibility and
medical need requirements for nursing home admission.
The services provided must not cost more than nursing
home care would cost for the individual. Many services are
available, including adult day care, assisted living, home
delivered meals, homemaker, minor home modifications,
pest control, and others. See page 133 for information.
If you need more information about TennCare CHOICES
for Long-Term Care, ask Legal Aid of East TN for the
publication, Paying for Nursing Home or Home-andCommunity-Based Care with the CHOICES Program, or
call the Long-Term Care Ombudsman.
A program called Options for Community Living (page 139)
provides limited services in the home for eligible persons.
Long-Term Care Insurance
Long-term care insurance covers some or all of the costs
of nursing home care. Some policies also cover care
provided at home or services provided in the community,
such as adult day programs and assisted living. The
length of care and payment per day varies by policy.
Cost-of-living increases on the daily benefit should
be included if available and affordable. Some offer a
case-management benefit (see pages 57-58)–a trained
professional who works with an individual or family to
find needed services.
Long-term care insurance is not necessary for everyone.
Some people have sufficient funds to cover nursing
home care or in-home services; for others, the cost of the
premium outweighs the benefit. Under some conditions,
44
the premiums are tax-deductible as a medical expense.
Discuss with an insurance agent, an elder law attorney, or
a financial counselor whether long-term care insurance is
prudent. If you cannot afford a policy, call Legal Aid (page
115) to discuss options.
Long Term Care Partnership (LTCP) Program
The Tennessee Long Term Care Partnership (LTCP)
program, allows people who buy LTCP-approved longterm care insurance policies to qualify for Medicaid and
still exempt forever a sizable portion of their assets from
spend down.
The program encourages individuals to buy long-term care
insurance to reduce the government’s financial burden
for nursing facility care. The incentive for policy holders is
that for every dollar paid by the policy for care, they are
allowed to keep a dollar of countable assets and still qualify
for Medicaid. The exempted assets are not a factor for
Medicaid eligibility or estate recovery after death. For more
information, go to the TN Department of Commerce and
Insurance website, tn.gov/commerce/.
Other Types of Publicly Supported Programs
Sources of public support that supplement income for
eligible older adults include SNAP (food stamps), housing
assistance, property tax rebates, and low-income home
energy assistance programs.
Veterans, their widows or widowers, or their parents
with limited income, may be eligible for benefits. Contact
Veterans’ Affairs for information (page 152-153).
You must apply to receive benefits from the programs listed
above. Application information is included in the directory
listing for each program.
45
Reverse Mortgages
A reverse mortgage, sometimes called “home equity
conversion mortgage” (HECM), allows homeowners to use
home equity as security for a loan, which will be paid to them
in monthly payments or as a line of credit. The funds can be
used as needed, without restriction, up to the approved limit.
To be eligible, at least one homeowner must be 62 or older
and reside in the single-family home. A HUD-approved
condominium resident also is eligible for the program. The
applicant must own the property.
The reverse mortgage applicant must attend consumer
education and counseling by a HUD-approved HECM
counselor. The reverse mortgage must be the only
mortgage on the property. However, if there already is a
home mortgage, it can often be paid off with the reverse
mortgage. The reverse mortgage also can be used to pay
for repairs that may be needed to make the home qualify
for the reverse mortgage.
A reverse mortgage isn’t appropriate in all cases, but it
can be beneficial for some people. It can take several
months to complete the application process for a reverse
mortgage, and closing costs are higher than on a traditional
loan. If you are considering a reverse mortgage, consult
with a trusted legal or financial expert. You can get
information about reverse mortgages, including where to
get HECM counseling, from HUD (U.S. Department of
Housing and Urban Development) at www.hud.gov or call
1-800-569-4287. Legal Aid of East TN (page 115) offers
advice about reverse mortgages, but the agency does not
provide HECM counseling and the certificate required for a
reverse mortgage. You also may obtain reverse mortgage
information by ordering Reverse Mortgage Loans:
Borrowing Against Your Home, on the AARP website,
www.aarp.org/revmort
46
ACTIVITIES & RECREATION
Following is a selection of programs and agencies that offer
activities for seniors. Some are free, others vary by cost.
Centers that offer fitness programs as the main focus or in
addition to other activities are marked with an asterisk (*). The
health and fitness clubs offer organized programs designed
for seniors. Some charge initial enrollment and monthly fees;
others have an annual fee or charge by the class. Some offer
senior discounts.
Some churches offer senior fitness classes and activities,
open to the public. Some elderly-only public housing units
have activity centers that welcome community members
as well as residents. They offer activities such as suppers,
special and educational trips, classes and communal
volunteer opportunities. See Housing, pages 101-110, for
locations and phone numbers. For a list of Knox County
senior centers that offer activities exclusively for seniors,
see Senior Centers, pages 144-145.
In this section, asterisks (*) indicate organizations that offer
senior-specific fitness programs.
Arthritis Foundation
Exercise Programs* . . . . . . . . . . . . . 470-7909
Group exercise programs for those living with arthritis and
related conditions are offered throughout Knox county and
East Tennessee. The Walk With Ease program, Tai Chi
and other exercise programs can be found through the
Arthritis Resource Finder on the website. The website also
offers a specific tool (Your Exercise Solution) that develops
an individual exercise plan based on your disease. www.
arthritis.org/Tennessee
Beck Cultural Exchange Center . . . . 524-8461
1927 Dandridge Avenue, 37915
Oral history projects, reminiscence writing, exhibits. Tues.Sat., 10 a.m.- 6 p.m. Free; donations accepted.
* Offers senior fitness programs
47
Covenant Health Bodyworks* . . . . . . 541-4500
Group fitness program with low-cost classes for seniors;
low-impact aerobics, toning and flexibility exercises. Classes
throughout Knox and other counties. Call for locations
and schedules.
East District Tennessee
Senior Olympics . . . . . . . . . . . . . . . . . 436-4990
Gatlinburg Community Center, 156 Proffitt Road, Gatlinburg, 37738
Olympic-style athletic event for adults age 50+, including
golf, tennis, track and field, bowling, swimming, and others.
District events held annually; winners qualify for state
competition. Preregistration required.
Fort Sanders
Health & Fitness Center* . . . . . . . . . . 531-5000
270 Fort Sanders West Boulevard, 37922
Senior Fitness classes offer toning, cardiovascular activity,
and floor work. Aqua, Go Low, Jointercize, and yoga.
Membership fee.
Humana Guidance Center* . . . . . . . . 329-8892
4438 Western Avenue, 37921
Fitness classes such as Silver Sneakers and Tai Chi,
health and wellness seminars, social activities, and
customer support; information about Humana plans.
Mon.-Fri., 9 a.m.- 5 p.m. See sponsor message, page 224
Jump Start Health &
Fitness Program* . . . . . . . . . . . . . . . . 687-4537
Associated Therapeutics, Inc.
2704 Mineral Springs Avenue, 37917
Aquatic exercise, strength and conditioning programs, weight
management, group fitness classes, yoga. Membership fee.
Knox County
Recreation Department . . . . . . . . . . 215-6600
2447 Sutherland Avenue, 37919
Speakers and free or low-cost activities. See sponsor
message, page 166.
48
* Offers senior fitness programs
Knoxville City
Recreation Department* . . . . . . . . . . . 215-4311
Main office: Lakeshore Admin. Building, 5930 Lyons View
Pike, 37919
Recreation and Senior Centers offer activities such as
dances, field trips, arts and crafts, and exercise programs
at various locations. Indoor pools at South Knoxville and
Knoxville Adaptive centers. Most activities free or low cost.
See sponsor message, page 166.
Knoxville Jewish Alliance/
Jewish Family Services . . . . . . . . . . . 690-6343
6800 Deane Hill Drive, 37919
Regular programs, including speakers, luncheons,
classes. Nonmembers welcome. Information and referrals
for individual and family counseling available; eldercare
consultations.
National Park Passes . . . . . . . . 1-888-275-8747
For seniors and persons with disabilities, federal recreation
passes offer lifetime entrance to most national parks, TVA
campgrounds and other recreation areas with entrance
fees. Also, 50% discount on fees for facilities and services
such as boat launch and tours (some restrictions). Disabled
persons can get a free Access Pass with proof of medically
determined permanent disability. Persons age 62+ can
get a discounted annual or lifetime Senior Pass with proof
of age and residency. Call visit www.nps.gov for a list of
locations and how to buy passes.
SAIL–Stay Active &
Independent for Life . . . . . . . . . . . . . . . 215-5175
Knox County Health Department
140 Dameron Avenue, 37917
Strength and balance exercises to help prevent falls;
offered at area senior centers and other venues in
Knox and surrounding counties. See sponsor message,
page 167.
* Offers senior fitness programs
49
Senior Centers*
For a list of Knox County senior centers that offer activities
just for seniors, see Senior Centers, pages 144-145.
Seniors for Creative Learning . . . . . . . 974-0150
Partnership between O’Connor Senior Center and UT
Department of Professional and Personal Development.
Organization of seniors (55+) dedicated to learning and
sharing their love of learning with others. Courses are
lecture-based and sessions are offered twice yearly, in the
spring and fall. Membership fees.
Silver Sneakers . . . . . . . . . . . . . 1-888-423-4632
www.SilverSneakers.com
Fitness program provided at no cost by more than 60
health plans nationwide. Classes designed for all abilities
led by certified instructors at multiple fitness facilities
throughout Knox and surrounding counties. Contact your
health care provider or visit the SilverSneakers website to
check your eligibility and find fitness classes.
Tennova Health & Fitness Center* . . 859-7900
Member of Tennova Healthcare
7540 Dannaher Drive, Powell, 37849
Fitness program for people of all ages; some classes
seniors only. Exercise equipment and classes; walking
groups. Community health education and exercise classes.
Membership fee. See sponsor message, page 199.
Tennova Senior Circle . . . www.seniorcircle.com
Healthy living program for adults 55+. Offers educational
and social programs, health screenings, valet parking
discount, seminars, and discounts at Tennova Health &
Fitness Center. See sponsor message, page 199.
Wesley House . . . . . . . . . . . . . . . . . . . 524-5494
1719 Reynolds Street, 37921
Luncheons, activities, and trips for adults 62+. Low cost.
50
* Offers senior fitness programs
YMCA*
Recreation; informal education. Branches offer levelappropriate fitness classes, including cardio, water, and
low-impact aerobics. Payment options, scholarships
available. Participates in Silver Sneakers and Silver &
Fit programs, in which membership is free. See sponsor
message, page 200.
Cansler Y . . . . . . . . . . . . . . . . . . . . . . . . 637-9622
616 Jessamine Street, 37917
Davis Y . . . . . . . . . . . . . . . . . . . . . . . . . 777-9622
12133 S. Northshore Drive, 37922
Downtown Y . . . . . . . . . . . . . . . . . . . . . 522-9622
605 W. Clinch Avenue, 37902
North Side Y . . . . . . . . . . . . . . . . . . . . . 922-9622
7609 Maynardville Highway, 37938
West Side Y . . . . . . . . . . . . . . . . . . . . . . 690-9622
400 N. Winston Road, 37909
YWCA*
Recreation, informal education, exercise classes.
Downtown . . . . . . . . . . . . . . . . . . . . . . . 523-6126
420 W. Clinch Avenue, 37902
Phyllis Wheatley . . . . . . . . . . . . . . . . . . 546-0651
124 S. Cruze Street, 37915
ADULT DAY SERVICES
Any adult day services program caring for 10 or more
clients must be licensed by the TN Department of Human
Services. This section includes licensed facilities in
Knox and contiguous counties. For adult day programs in
other counties, call the appropriate Office on Aging (see
pages 112-114).
Licensed adult day services provide planned physical
* Offers senior fitness programs
51
and mental stimulation, health screenings, therapeutic
activities, nutritional snacks and hot meals. Program
staff design individual plans of care. Services may
include: transportation, personal care (bathing, hair
care), medication reminders, social services, and nursing
services. Ask what is offered, depending on your needs.
Rates vary. Private pay. CHOICES, VA, and some longterm care insurance may cover adult day services. The
listed programs offer financial help or sliding scale, if
needed. Most programs have an admission assessment.
Hours are listed, but all are flexible and will try to work with
your family’s needs.
Adult day programs, because they are a safe place for
older persons, can provide respite for caregivers. Most
require that participants have minimum physical abilities
to participate; for example, mobility (able to walk, with
or without a walker or cane; or able to use a wheelchair
and transfer without help); self-care (able to feed self
and handle personal hygiene with minimal assistance);
and adaptability to a group setting. Most programs
accept adults with dementia or other physical or mental
impairments and also seniors who are frail, socially
isolated, and who need daily supervision. Some accept
adults of any age; some have minimum age requirements.
Please note: Eligibility criteria vary among programs.
Seniors and caregivers should talk to staff and visit
programs to choose the one that meets their needs.
Most facilities use devices that trip an alarm if someone
leaves the unit without authorization. If your loved one has
a tendency to wander, ask about security measures.
The programs listed are not sitter services or “day-stay”
programs. Those also can offer respite for caregivers and a
safe place for elders, but they are not licensed as adult day
services and don’t offer a full range of activities.
Some housing facilities allow nonresidents to attend a day52
stay program with structured activities in a safe environment.
These programs often are not licensed adult day services.
See Housing, pages 101-110. See also Respite, page 143.
Alzheimer’s Tennessee Howard Circle of
Friends . . . . . . . . . . . . . . . . . . . . . . . . . 524-9457
Mt. Calvary Baptist Church, 1807 Dandridge Avenue, 37915
Mon.-Fri., 7 a.m.-5:30 p.m. Socialization for seniors and
respite caregivers. CHOICES accepted. Financial assistance
available. See sponsor message, page 156.
CADES – Concord Adult Day
Enrichment Services . . . . . . . . . . . . . . . . . 675-2835
Concord United Methodist Church, 11020 Roane Drive, 37934
Mon.-Fri., 8:30 a.m.-5 p.m. See sponsor message, page 173.
Chandler House . . . . . . . . . . . . . . . . . . 471-1400
550 Deerview Way, Jefferson City, 37760
Mon.-Fri., 8:30 a.m.-6 p.m. (can make individual plans
across 24-hour day).
Daily Living Center (CAC) . . . . . . . . . 689-8412
Licensed by the State of Tennessee and operated by the
Office on Aging’s O’Connor Senior Center
North Ridge Crossing, 3900 Probus Road, 37918
Mon.-Fri., 7:45 a.m. - 4:15 p.m. Free or low cost for incomeeligible persons. RN on call. Free transportation. See
sponsor message, page 161.
Keystone Adult Day Program . . . . . . 483-6631
1350 Oak Ridge Turnpike, Oak Ridge, 37830
Mon.-Fri., 7:30 a.m.-5:30 p.m.
ALCOHOL & DRUG PROBLEMS
The following agencies and programs provide information,
assessment, or treatment referral for substance-abuse
issues. There are many local alcohol and drug addiction
treatment programs. See phone book Yellow Pages:
Alcoholism Information & Treatment Centers or Drug
Abuse & Addiction-Information and Treatment.
53
AL-ANON . . . . . . . . . . . . . . . . . . . . . . . 525-9040
1409 Magnolia Avenue, Suite 4, 37917
Provides information about meetings for anyone affected
by another’s alcoholism or drinking. Answering machine
provides phone numbers for more information.
Alcoholics Anonymous (AA) . . . . . . 522-9667
Office: 5833 Clinton Highway, Suite 202 (lower level), 37912
24/7 hotline. Meetings and 12-step program; all local
meeting sites can be obtained from website (etiaa.org) or by
calling the office.
Metro Drug Commission . . . . . . . . . . 588-5550
4930 Lyons View Pike, 37919
Information, resource materials, and referral service about
alcohol and drug abuse. Free.
Narcotics Anonymous . . . . . . . 1-844-409-3762
24-hour help line. Call for local meeting places.
NAR-ANON Family Groups . . . 1-800-477-6291
A 12-step program for family and friends of addicts.
Tennessee Redline . . . . . . . . . . 1-800-889-9789
Provides alcohol, drug, problem gambling, and other
addiction information and referrals to all citizens of
Tennessee at their request.
ALZHEIMER’S RESOURCES
For additional information about services that can benefit
Alzheimer’s patients and their families or caregivers,
see Adult Day Services (pages 51-53), Assessment
(pages 55-56), Family Caregiver Support (pages 8586), Housing (pages 101-110), Nursing Homes (pages
133-135), Personal Support Services Agencies
(pages 136-140) and Respite (page 143).
Alzheimer’s Association. . . . . . . . . . .200-6668
24/7 Helpline . . . . . . . . . . . . . . . . . . . . 1-800-272-3900
54
Eastern TN Chapter
1545 Western Avenue, Suite 110 A, 37921
Provides free educational programs about Alzheimer’s.
Alzheimer’s Tennessee, Inc. . . . . . . . 544-6288
24/7 Helpline . . . . . . . . . . . . . . . . . . . . 1-800-259-4283
5801 Kingston Pike, 37919
Resource Center provides free information about
Alzheimer’s and related dementias. Call or visit to
learn about diagnosis and treatment, professional and
family caregiving classes, support groups (including
by telephone), referral to community agencies, adult
day program, brain health and research. See sponsor
message, page 156.
Pat Summitt Clinic . . . . . . . . 305-CARE (2273)
The University of Tennessee Medical Center
1932 Alcoa Highway, Medical Bldg. C, Suite 150, 37920
Provides evaluation and diagnosis, imaging, prevention and
wellness, caregiver support services, community outreach
and education, and research trial opportunities for persons
with Alzheimer’s disease and other dementias.
Project Lifesaver . . . . . . . . . . . . . . . . . 215-5671
Knox County Sheriff’s Office, Special Services Division
1000 N. Central Building, Suite A, 37917
Uses radio technology to quickly locate wandering persons
before they fall victim to the elements, accidents, or predators.
For Knox County residents who suffer from a mental disorder
(dementia, autism, etc.), tend to wander, and reside with a
caregiver. Free.
ASSESSMENT
A multidisciplinary evaluation of an older person’s
memory or physical and psychological health with
a team of health-care professionals (physicians,
psychologists, social workers, and nurses). Programs
provide treatment or referrals. Medicare, TennCare,
private insurance, or private pay.
55
Outpatient Geriatric Assessment Units
Patient can be referred for outpatient assessment by self,
family, physician, or community agency.
Cole Neuroscience Center . . . . . . . . 305-6740
The University of Tennessee Medical Center
1928 Alcoa Highway, Medical Bldg. B, Suite 102, 37920
Provides evaluation, treatment, planning, and caregiver
support for persons with Parkinson’s disease and other
movement disorders, multiple sclerosis, ALS, epilepsy,
and stroke.
Inpatient Geriatric Assessment Units
In-hospital evaluation of older adults who have medical,
behavioral, mood or memory problems. Short-term
inpatient treatment. Physician referral.
Adult & Geriatric Behavioral Health . . 545-7863
Member of Tennova Healthcare
900 E. Oak Hill Avenue, 37917
Senior Behavioral Health . . . . . . . . . . . 373-1745
Division of Peninsula Hospital; member of Covenant Health
Parkwest Medical Center
9352 Park West Boulevard, 37923
ASSISTED LIVING
Assisted living facilities offer residents services that
typically include dining room meals, housekeeping, some
transportation, activities, some laundry service, access to
mental health services, and temporary assistance from
home health care agencies. Services also can include help
with bathing, dressing, and medication reminders. All have
nursing care, with either nurses on staff or on call. For a list
of assisted living facilities, see Housing, pages 104-108.
56
CASE MANAGEMENT
A case manager, or care manager, is a professional, usually
a social worker or nurse, who evaluates an older person’s
situation to determine services needed and identify agencies
that offer them. The case manager can sometimes arrange
for the client to receive services and check to ensure that
services are being reliably delivered.
Case managers can work for seniors or their families. Some
work for service providers to determine eligibility for service,
and some represent insurance companies and focus on
keeping costs low. Some law offices, Personal Support
Services Agencies (see pages 136-140), and other senior
service providers have case managers (may or may not
be certified) on staff to assist clients of that business. If you
already work with such a service provider, ask if there is a case
manager on staff.
Some case managers are certified as geriatric care managers
by the National Association of Professional Geriatric Care
Managers. Only agencies with at least one certified staff
member are listed here. These case managers represent the
person paying the fee. Certified geriatric care managers assist
with decision-making; finding and advocating for services,
such as housing; home-care services; medical management;
communication (among family members, professionals,
and service providers); social activities; legal help; financial
management; government benefits and programs; and safety
and security. They are aware of community resources and able
to identify and engage local, cost-effective solutions.
Choices in Senior Care . . . . . . . . . . . 978-6168
151F Market Place Boulevard, 37922
See sponsor message, page 156.
Elder Advocates, Inc . . . . . . . . . . . . . . 247-0321
1825 River Shores Drive, 37914
57
Project LIVE – Living Independently
through Volunteer Efforts (CAC) . . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Case managers for eligible low-income seniors; in-home
assessment, case management, referral to services. No
fees; contributions accepted. See sponsor message, page 221.
COMPUTER SERVICES
The following are nonprofit agencies or organizations
that offer computer training for senior citizens or other
computer-related services free to qualifying individuals or
organizations. For-profit organizations also offer services,
see phone book Yellow Pages: Computers-Training.
The Internet offers a wealth of information relevant to
senior citizens. Internet classes teach computer users how
to browse for subjects that interest them.
CHIPS – Computers for
Homebound & Isolated Persons . . . . . 546-6262
Office on Aging
P. O. Box 51650, 37950-1650
Volunteers install donated computers for eligible Knox
County seniors or caregivers who are homebound or
isolated because of long-term illness or disability or fulltime caregiving duties. Free. Senior Information & Referral
takes applications.
Knox County Public Library . . . . . . . 215-8700
Main Library: 500 W. Church Avenue, 37902
Public Internet access at all branches; up to 1-hour limit.
Wireless Internet access at all branches for Wi-Fi equipped
devices. Small fee for printing. Lawson McGhee and some
branches offer free computer workshops; call for schedule.
See sponsor message, page 216.
58
Senior Centers
For Knox County senior centers that offer computer services
just for seniors, see Senior Centers (see pages 144-145).
CONSUMER INFORMATION
Many organizations inform consumers about businesses
and charities before they use services or donate money. See
also Action Guide, pages 8-14.
AARP . . . . . . . . . . . . . . . . . . . . . 1-866-295-7274
150 4th Avenue N., Suite 180, Nashville, 37219
Provides information and referral on services provided by
AARP, including volunteer opportunities and advocacy on
state and national issues. For publications on finances, health,
home modification, independent living, and more, write: AARP
Fulfillment Unit, 601 E Street NW, Washington, D.C., 20049.
See sponsor messages, pages 160, 168, 224.
Better Business Bureau . . . . . . . . . . . 692-1600
255 N. Peters Road, Suite 102, 37923
Call for reports or to determine if complaints are on file
about area businesses; check on charitable organizations.
Offers mediation and arbitration to resolve problems and
information about scams and other topics of consumer
interest, including how to get information about out-of-area
businesses (must know ZIP code).
Business Tax Offices
Knox County . . . . . . . . . . . . . . . . . . . . . . 215-2392
300 Main Street, Suite 226, 37902 (street)
P. O. Box 1566, 37901 (mailing)
Knoxville . . . . . . . . . . . . . . . . . . . . . . . . 215-2083
400 Main Street, Room 450, 37902 (street)
P. O. Box 1028, 37901 (mailing)
Informs consumers about local businesses’ licensure status.
Check with county and city offices before doing business
with providers, particularly those that initiate contact.
59
HomeSource east tennessee . . . . . 637-1679
109 N. Winona Street, 37917
Focuses on affordable housing for low- and moderateincome persons; first-time home-buyers’ counseling;
foreclosure counseling; and financial fitness education
for prospective home buyers. See sponsor message,
page 213.
Knoxville Area Urban League . . . . . . 524-5511
1514 E. Fifth Avenue, 37917
Provides free foreclosure counseling, mortgage assistance,
and budget and credit classes to help individuals better
understand and manage their finances.
Legal Aid of East Tennessee . . . . . . 637-0484
607 W. Summit Hill Drive, 37902
Reviews consumer contracts (home repair, landlord/
tenant, car buying, etc.). Consultation for age 60+ and
legal representation for low-income clients in appropriate
consumer cases. Call for appointment.
National Do Not Call
Register . . . . . . . . . . . . . . . . . . . 1-888-382-1222
Call or go online to enroll as a residential telephone
subscriber who does not want to be solicited by
telemarketers. Effective within 31 days after enrollment;
telemarketers are prohibited from calling, unless exempted
by law. Registration does not expire. Enroll with both the
national register and Tennessee Do Not Call list.
Opt Out . . . . . . . . . . . . . . . . . . . . 1-888-567-8688
Toll-free line offered by credit bureaus enables consumers
to opt out of pre-approved credit offers sent to their homes
for five years or forever, depending on menu option
chosen. Can enroll online.
60
Tennessee Division of
Consumer Affairs . . . . . . . . . . . 1-800-342-8385
Takes complaints about unfair trade practices, deception,
fraud, or illegal practices. Not for general complaints;
consumers must have lost money with the business they
are reporting.
Tennessee Human Rights
Commission . . . . . . . . . . . . . . . 1-800-251-3589
7175 Strawberry Plains Pike, Suite 201, 37914
Investigates complaints of discrimination in employment,
housing, and public accommodations.
Tennessee Identification Card
Knox County Clerk’s Office, Driver License Division
Cedar Bluff . . . . . . . . . . . . . . . . . . . . . . . 215-8515
1028 Old Cedar Bluff Road, 37923
TN Dept. of Safety,
Strawberry Plains . . . . . . . . . . . . . . . . . 594-6399
7320 Region Lane, 37914
North Knoxville/Halls Crossroads Centre 215-2385
7328 Norris Freeway, 37918
East Knoxville Center Mall . . . . . . . . . . . . . . 215-2385
3010 South Mall Road, 37917
Main Courthouse . . . . . . . . . . . . . . . . . . 215-2695
300 W. Main Avenue, 37902
Provides Tennessee ID card for non-drivers. For initial ID,
you must go to the TN Dept. of Safety office in Strawberry
Plains. If you already have a non-driver TN ID and need
to renew, change name, or get a copy, you can go to any
site listed above. For initial ID, provide proof of name and
identity, including Social Security ID and certified birth
certificate (or other certified document with birthdate) and
marriage certificate (for name change), and two proofs
of residency. Cost varies. Must be renewed like driver’s
license until age 60, then card is permanent. Call for details
61
on locations, hours, and ID required. Disabled persons
who cannot drive may qualify for a free permanent ID; see
Disability Services, pages 71-77.
Tennessee Regulatory
Authority (TRA) . . . . . . . . . . . . . 1-800-342-8359
502 Deaderick Street, 4th Floor, Nashville, 37243
Monitors quality of services provided by regulated, private,
for-profit public utilities such as local and long-distance
phone companies and some natural gas companies,
gas and water utilities (not TVA, cell phone or cable
TV companies). Investigates and mediates unresolved
consumer complaints.
COUNSELING SERVICES
The following agencies provide counseling free, on
a sliding scale, or bill Medicare, TennCare, or private
insurance. Cost varies. For a list of other resources, call the
Mental Health Association of East TN, Inc., at 584-9125,
or see the phone book Yellow Pages: Counselors, Social
Workers, or Mental Health Services. For information about
TennCare coverage of mental health services, see Medical
Insurance & Financing (pages 125-129).
Counseling, Medication, Hospital Admissions
Helen Ross McNabb Center . . . . . . . . 637-9711
201 W. Springdale Avenue, 37917
Individual counseling and treatment for mental health and
substance abuse. Patients can be referred by self, family, or
professionals. TennCare, private insurance, private pay. Free
to eligible participants.
Peninsula Outpatient Centers . . . . . 970-9800
member of Covenant Health
1451 Dowell Springs Boulevard, Suite 101, 37909
Counseling, psychiatric medication management, case
management, and support groups. Insurance, private pay.
62
Veterans’ Affairs Knoxville
Outpatient Clinic . . . . . . . . . . . . . . . . . 545-4592
8033 Ray Mears Boulevard, 37919
Medical and psychiatric treatment, counseling, and
medications for veterans.
Outpatient Counseling
Helen Ross McNabb Center . . . . . . . . 637-9711
201 W. Springdale Avenue, 37917
Provides access to care and supportive services for
persons with mental health issues and addictions. Patients
can be referred by self, family, or professionals. TennCare,
private insurance, private pay. Free to eligible participants.
Hope Center . . . . . . . . . . . . . . . . . . . . 374-0870
Member of Covenant Health
3001 Lake Brook Boulevard, Suite 103, 37909
Support services and resources for those facing HIV/AIDS.
Peninsula Outpatient Centers . . . . . 970-9800
Member of Covenant Health
1451 Dowell Springs Boulevard, Suite 101, 37909
Counseling, psychiatric medication management, case
management, support groups, and recovery programs.
Insurance, private pay.
Positively Living . . . . . . . . . . . . . . . . . 525-1540
1501 E. Fifth Avenue, 37917
Individual and group therapy for persons with HIV/AIDS.
Sexual Assault Center of East TN
24/7 Crisis Hotline . . . . . . . . . . . . . . . . 522-7273
Office . . . . . . . . . . . . . . . . . . . . . . . . . . 558-9040
A service of Helen Ross McNabb Center
2455 Sutherland Avenue, Bldg B, 37919
Comprehensive, compassionate sexual assault crisis center;
24-hour crisis line, forensic nursing services, advocacy,
outreach and education, individual and group therapy, and
63
support group for survivors of sexual assault and their loved
ones. Services are free and confidential.
UT Psychological Clinic . . . . . . . . . . . . 974-2161
600 Henley Street, Suite 208, 37996
Therapy and evaluation by appointment only. Sliding scale
fee for therapy only. Private pay.
Vet Center . . . . . . . . . . . . . . . . . . . . . . 633-0000
2817 E. Magnolia Avenue, 37914
Individual and group counseling and psychotherapy for
eligible veterans (and their families–if problem is related to
veteran’s military service). All combat vets are eligible. Call
for appointment.
In-Home Counseling
Nursing homes (pages 132-135) and some independent
living facilities and assisted living facilities (pages 102110) can help residents arrange counseling services. Costs
paid by resident; Medicare, TennCare, or private insurance
may pay some costs.
Healthy Mind Counseling
Services, Inc. . . . . . . . . . . . . . . . . . . . . 588-3173
6305 Lonas Drive, Suite 101, 37909
Professional counseling services for issues including
depression, grief, anxiety, adult children, and medical problems.
No doctor referral required. Medicare, private pay.
CRISIS & HARDSHIP ASSISTANCE
Provides limited help with food, shelter, clothing, utilities,
supplies and fuel. Some agencies also offer counseling on
a limited basis. Hot meals are served at various locations
around town. Call 211 for locations and times.
American Red Cross . . . . . . . . . . . . . 584-2999
6921 Middlebrook Pike, 37909
Assistance for families who have lost homes to fire, flood or
other disaster. Communication and financial assistance for
service members and their families in emergencies.
64
Angelic Ministries . . . . . . . . . . . . . . . . 523-8884
1218 N. Central Avenue, 37917
Household items, appliances, clothing, furniture (two large
and two small) free with referral from agency or church.
Distribution Tues. & Wed., 7:30 a.m. Office open Mon. Thur., 10 a.m. - 3:30 p.m.
Baptist Center at Western Heights . 525-9068
1230 W. Scott Avenue, 37921
Community Market offers emergency help with food, 8
a.m.-12 p.m., Tues. and Thurs.; no referral needed. Clothing
available 9 a.m.-11 a.m. on Tues. & Thurs.
CAC Homeward Bound . . . . . . . . . . . 546-3500
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Case management and emergency services for the
homeless, including housing, counseling, educational
services, and job training.
CAC Neighborhood Centers
Knoxville-Knox County Community Action Committee
Assistance with benefits and services, including federal
energy assistance. Home visit can be arranged if necessary.
East (East of Broadway) . . . . . . . . . . . . 546-5125
4200 Asheville Highway, 37914
South (South of the river) . . . . . . . . . . . . 577-7591
522 Maryville Pike, 37920
West (West of Broadway) . . . . . . . . . . . 524-3345
L. T. Ross Bldg., 2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Community Chest of
Knox County . . . . . . . . . . . . . . . . . . . . . 938-3517
2107 W. Emory Road, 37849
Help with clothing and household items. Very low cost.
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Corryton Hospitality Pantry . . . . . . . 687-8438
Rutherford Memorial United Methodist Church
7815 Corryton Road, Corryton, 37721
Open on 2nd and 4th Thursdays of each month, 9 a.m.-12 p.m.
On 4th Thursdays, pantry offers USDA commodities.
CONTACT Care Line
Crisis Care Line . . . . . . . . . . . . . . . . . . . . . 584-4424
P.O. Box 4641, Oak Ridge, 37831-4641
Supportive, nonjudgmental listening with referrals to other
agencies when appropriate. Phones answered 365 days/
year, 10 a.m. - 10 p.m.
Family Crisis Center . . . . . . . . . . . . . . 637-8000
A service of Helen Ross McNabb Center
24-hour crisis hotline for victims of domestic violence to
access safety planning and information about emergency
shelter and support groups. Place of refuge for those
experiencing domestic violence and their children. On-site
counseling, advocacy, and case management.
FISH
Provides 3-day emergency supply of food. Pick up food
at FISH Hospitality Pantry nearest you on days indicated.
Hours vary. May use the pantries as often as needed.
East . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522-3474
600 S. Chestnut Street, 37914
Serves residents east of Broadway. Mon. & Fri.,
10 a.m.-1 p.m.
Northwest . . . . . . . . . . . . . . . . . . . . . . . 971-4000
122 W. Scott Avenue, 37917
Serves residents west of Broadway. Tues., Thurs., 4th
Sat., 10 a.m.-1 p.m.
South . . . . . . . . . . . . . . . . . . . . . . . . . . 577-9600
115 Ogle Street, 37920
Serves residents south of the river. Wed. & Fri., 10 a.m.1 p.m.
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FISH Delivery . . . . . . . . . . . . . . . . . . . . 523-7900
For those unable to pick up food, call after 9 a.m., Mon.Sat., to arrange delivery. Line stays busy; keep trying your
call. Delivery orders will be taken each day as long as
volunteer teams are available. If no answer, please call
back the next day.
Knox Area Rescue Ministries . . . . . . 673-6540
418 N. Broadway, 37917
Emergency food and shelter for families and adults (18+).
Homeless assistance and substance-abuse program for
adults. Crossroads (633-7654), a homeless resource center,
offers crisis intervention, phone and computer access, shortterm storage, limited transportation, and referrals to health
care and social services.
Knox County Family Assistance
Program (CAC) . . . . . . . . . . . . . . . . . . 546-3500
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Help with utilities, rent, mortgage, etc., for qualified families.
Contact your CAC Neighborhood Center, page 65.
Knoxville Utilities Board . . . . . . . . . . . 524-2911
P.O. Box 59017, 37950-9017
Call for information on Levelized Billing Plan, referrals to
community agencies or utility problems. Ask about thirdparty notification program that allows you to authorize
another person to be notified if you receive a Final Notice
for disconnection. See sponsor message, page 197.
Ladies of Charity
Emergency Assistance . . . . . . . . . . . . . . . . 474-9348
Office and Thrift store . . . . . . . . . . . . . . . . . . 247-5790
120 W. Baxter Avenue, 37917
Emergency assistance, Mon.-Fri., 9:30 a.m.-1:30 p.m.
Provides clothing vouchers for adjacent thrift store and offers
limited help with rent, utilities, and medications. Food pantry.
Limited help with kerosene in winter (Dec. 1 - Apr. 1). Must
have photo ID; also need documents showing Social Security
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numbers of everyone in household. Thrift store offers clothing,
furniture, and household goods, Mon.-Sat., 9:30 - 4:15 p.m.
LIHEAP: Low-Income Home Energy
Assistance Program (CAC) . . . . . . . . 637-6700
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Year-round program offers low-income households limited
help with utility bills and home-delivered fuels. Eligibility
requirements. Call for an appointment.
Peninsula Behavioral Health
Independent Living Program . . . . . . . 374-7272
Division of Parkwest Medical Center, member of Covenant Health
1451 Dowell Springs Road, Suite 101, 37909
Crisis assistance for persons currently receiving mental
health services from a licensed provider. This is not a
housing or residential program. Assistance includes rent
deposits; utilities deposits; medicines; GED testing; and, on
a limited basis, eye exams and eyeglasses. Help is limited
to once a year per person. Call for eligibility requirements.
Positively Living . . . . . . . . . . . . . . . . . 525-1540
1501 E. Fifth Avenue, 37917
Provides housing and care for homeless persons
suffering with HIV/AIDS, mental illness, addiction or a
physical disability.
Salvation Army . . . . . . . . . . . . . . . . . . 525-9401
409 N. Broadway, 37917
Emergency help with food, clothing, utilities (when funding
is available), household items. Serves anyone, but must call
for appointment. Assists battered and homeless women and
their children; shelter and counseling at Joy Baker Center.
Transitional housing program provides job-training and
employment for homeless persons.
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Samaritan Place . . . . . . . . . . . . . . . . . 684-1880
Program of Catholic Charities of East TN, Inc.
3009 Lake Brook Boulevard, 37909
Temporary emergency housing for seniors, age 60+.
Serenity . . . . . . . . . . . . . . . . . . . . . . . . 971-4673
Knox Area Rescue Ministries
P.O. Box 3310, 37927
Adult women’s long-term, residential addiction recovery
program.
Sexual Assault Center
of East Tennessee . . . . . . . . . . . . . . . . 522-7273
A service of Helen Ross McNabb Center
24-hour crisis hotline for victims of sexual assault to
access forensic nursing and information. On-site advocacy,
therapy, education and outreach. Serving 16 counties in
East Tennessee.
Volunteer Ministry Center . . . . . . . . . 524-3926
511 N. Broadway, 37917
The Resource Center, open Sun.-Thur., 7 a.m.-5 p.m.,
and Fri., 7 a.m.-4 p.m., offers meals, shower and laundry
facilities, case management, life-skills classes, and more
for homeless persons enrolled in VMC program to seek
permanent housing. The Bush Family Refuge (673-0235),
open Mon.-Fri., 9:30 a.m.-12 p.m. and 12:30-2:30 p.m., offers
emergency assistance, counseling, some help with rent
and utilities, food, transportation (limited), and help obtaining
eyeglasses, prescriptions and other necessities for those
who are homeless or marginally housed.
YWCA . . . . . . . . . . . . . . . . . . . . . . . . . 523-6126
420 W. Clinch Avenue, 37902
Transitional housing for women age 18+. Private rooms,
shared bathrooms; communal living room and kitchen
facilities. Program fees. Must fill out application and
complete an in-person interview.
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DENTAL CARE
Dental Care . . . . . . . . . . . . . . . . . . . . . . 215-5110
Knox County Health Dept.
140 Dameron Avenue, 37917
Pulls teeth for those who meet low-income guidelines. Bring
photo ID and proof of address and income (past four to five
weeks); if on TennCare or Medicare, bring insurance card.
Mon.- Fri., 8 a.m.- 4:30 p.m.
Dental Clinic at VMC . . . . . . . . . . . . . . 934-1746
Ministry outreach of Volunteer Ministry Center
511 N. Broadway, 37917
Offers limited dental services, including dentures. Clients
must be homeless or verify low-income. Open Mon. & Fri.,
8 a.m.-12 p.m. (homeless or low-income), and Fri., 12:30 p.m.5:00 p.m. (homeless only). No appointment necessary, but
call ahead for eligibility and availability of services.
Gift of Sight, Hearing &
Dentures (CAC) . . . . . . . . . . . . . . . . . . 546-6262
Office on Aging
611 Winona Street, 37917
For Knox County residents who cannot afford them,
program provides low-cost denture exams and dentures
for seniors age 60+. Services are provided at no initial
charge; participants repay over time based on ability to pay.
Dentures and related exam only; no extractions, routine dental
maintenance, or restorative work.
DIALYSIS CLINICS
DaVita Dialysis Centers
Campbell Station . . . . . . . . . . . . . . . . . . . 777-2750
111 S. Campbell Station Road, 37934
Knoxville Central . . . . . . . . . . . . . . . . . . 531-4681
9141 Cross Park Drive, 37923
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Knoxville Dialysis Center Magnolia . . . . . . 525-2232
2909 Magnolia Avenue, 37914
Dialysis Associates West . . . . . . . . . 966-5100
11305 Station West Drive, 37934-1600
Dialysis Clinic, Inc.
Martin Mill Clinic . . . . . . . . . . . . . . . . . . 573-3944
3734 Martin Mill Pike, 37920
Holston River Clinic . . . . . . . . . . . . . . . . 523-3755
5811 E. Gov. John Sevier Highway, 37924
FMC Dialysis Centers
Cedar Bluff . . . . . . . . . . . . . . . . . . . . . . . 690-7517
431 Park 40 N. Boulevard, 37923
East Knoxville . . . . . . . . . . . . . . . . . . . . 633-6052
2519 E. Magnolia Avenue, 37914
Fort Sanders . . . . . . . . . . . . . . . . . . . . . . 523-1516
1740 Western Avenue, 37921
North Knoxville . . . . . . . . . . . . . . . . . . . 687-3436
4440 Walker Boulevard, 37917
Powell . . . . . . . . . . . . . . . . . . . . . . . . . . . 947-1700
732 E. Emory Road, 37938
West Knoxville . . . . . . . . . . . . . . . . . . . 966-5100
11305 Station West Drive, 37934
Knoxville Home Therapy & Dialysis . . 524-5308
1826 Ailor Avenue, 37921
Ext. 214. Patients are trained by nurses to perform dialysis
treatments on themselves at home. Medicare approved.
DISABILITY SERVICES
The Americans with Disabilities Act (ADA) protects the
civil rights of persons with disabilities. Five life areas
are covered: state and local government operations,
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transportation, public accommodations, employment, and
telecommunications. For a list of resources that provide
accessible housing, transportation, assistive or adaptive
equipment, or offer similar services or products for persons
with disabilities, call the Disability Resource Center at 6373666. For information about housing for older persons with
disabilities, see Housing (pages 101-110).
American Council
of the Blind . . . . . . . . . . . . . . . . 1-800-424-8666
Information and referral. Mon.-Fri., 9 a.m.-5 p.m.
Amputee Coalition . . . . . . . . . . . . . . . 524-8772
900 E. Hill Avenue, Suite 390, 37915
Outreach, education, advocacy, and empowerment of
amputees. Amputee Coalition Resource Center is a
comprehensive source of information for people living with
limb differences.
ARC Knox County . . . . . . . . . . . . . . . . 524-1311
3000 N. Central Street, 37917
Referral for work training and residential services for
persons with intellectual disabilities.
Blue Book . . . . . . . . . . . . . . . . . . . 301-563-9112
Telecommunication for the Deaf and Hard of Hearing, Inc.
8630 Fenton Street, Suite 121, Silver Spring, MD 20910
The “Blue Book,” a national directory and resource guide
(teletype and text telephone) of residential and business
numbers can be purchased from the publisher.
Department of Motor Vehicle . . . . . . 215-2385
300 Main Street, Old Courthouse, Main Floor, 37902
To apply for a handicapped license or placard, call, pick
up or download form for physician to complete. Call for
information on application process and costs.
Disability Resource Center . . . . . . . . 637-3666
TTY (for deaf only) . . . . . . . . . . . . . . . . . . 637-6796
900 E. Hill Avenue, Suite 205, 37915
Provides information and referral, peer support, advocacy,
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Braille services, and independent living skills training for
persons with disabilities. Also provides ADA technical
assistance for the community at large. Careworks is an inhome, non-medical personal care service offered by DRC
to people with disabilities. Ramps N Rails builds ramps and
makes limited home modifications.
Disability Rights TN . . . . . . . . . 1-800-342-1660
TTY (for deaf only) . . . . . . . . . . . . . 1-888-852-2852
9050 Executive Park Drive Ste. 101 B, 37923
Advocates for legal rights of individuals with disabilities.
Investigates allegations of abuse and neglect within
institutions, and discrimination in employment and
education. Assists with access to services, vocational
rehabilitation, and employment.
East Tennessee Technology
Access Center (ETTAC) . . . . . . . . . . . . 219-0130
116 Childress Street, 37920
Provides information and access, (through loan and
donation), to assistive and durable medical equipment,
including items for people with hearing, visual, and physical
disabilities. Sliding scale fees.
Gift of Sight, Hearing &
Dentures (CAC) . . . . . . . . . . . . . . . . . 546-6262
Office on Aging
611 Winona Street, 37917
For Knox County residents who cannot afford them, program
provides low-cost eye and hearing exams, eyeglasses, and
hearing aids for people age 50+, and low-cost denture exams
and dentures for people age 60+. Service limited by available
funds and provided at no initial charge to participants, who
repay over time based on ability to pay.
Joni & Friends Knoxville . . . . . . . . . . 540-3860
410 S. Northshore Drive, 37919
Reaches out to families and individuals affected by
disabilities. Partnerships with local churches through
ministries, training, and resources.
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Knox County ADA Office . . . . . . . . . 215-2952
TTY (for deaf only) . . . . . . . . . . . . . . . . . . 215-2497
City-County Building, 400 W. Main Street, Suite 360, 37902
Provides information and referral for people with disabilities.
Knoxville Center of the Deaf (KCD)
24-hour line . . . . . . . . . . . . . . . . . . . . . . . 579-0832
TTY (for deaf only) 8 a.m.-5 p.m. . . . . . . . . . . 573-5640
3731 Martin Mill Pike, 37920
Sign language interpreting services, information and
referral, public awareness, advocacy, outreach, technical
assistance, peer counseling, independent living skills
and community center activities, including weekly senior
citizens’ group. For emergency interpreter services after
hours, call 24-hour line, and leave message. On-call staff
will return your call.
Knoxville Community
Development Department . . . . . . . . . . 215-2120
City of Knoxville Disability Services Office 215-2034
TTY (for deaf only) . . . . . . . . . . . . . . . . . . 215-4581
City-County Building, 400 Main Street, 37902
Provides oversight and assures accessibility to Cityowned facilities and programs for seniors and persons
with disabilities; provides reasonable accommodations
to employees and citizens; offers information and referral
assistance on disability-related matters. See sponsor
message, page 219.
Library Services for the
Deaf & Hard of Hearing . . . . . . 1-800-342-3262
Video Phone . . . . . . . . . . . . . . . . (615) 290-5211
615 Church Street, Nashville, 37219-2314
Offers a directory of organizations, programs, and agencies
throughout TN that serve the deaf and hard of hearing.
Library service, free to TN residents, is a statewide center
that provides access to traditional library services for deaf
and hard of hearing patrons.
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Rehabilitation Services . . . . . . . . . . . . . 594-6060
TN Dept. of Human Services
520 West Summit Hill Dr., Suite 301, 37902
TN Services for the Blind & Visually-Impaired
TN Services for the Deaf and Hearing-Impaired
Mobility and Independent Living Skills
General Services
Vocational Rehabilitation
Services are for people with physical, emotional, and
mental disabilities help them find or return to work; includes
physical restoration, living skills, counseling, communication
skills, training and employment opportunities, and more.
Telecommunications Devices Access Program
Voice . . . . . . . . . . . . . . . . . . . . . . . 1-800-342-8359
Voice/TTY . . . . . . . . . . . . . . . . . . . 1-888-276-0677
TN Regulatory Authority
Distributes free telephone assistive equipment to people
with significant hearing, hearing and visual, speech,
or mobility impairments. Equipment includes amplified
teletype, and large-button and hands-free phones.
Recipients must be permanent residents of TN with a
physician-verified disability.
Telephone Services
Telephone service providers can offer information on
equipment, services, and calling features for people with
visual, hearing, physical, or speech impairments. Some
offer free or discounted Directory Assistance for people
unable to read or use the phone book. Companies often
require a letter from a physician and may require additional
proof of disability. Some companies extend services to nondisabled seniors. Call your phone service or long-distance
providers for information.
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Tennessee Identification Card . . . . . 594-6399
TN Dept. of Safety
7320 Region Lane, Strawberry Plains, 37914
Persons with a mental or physical disability who cannot
drive can obtain a permanent photo ID. Those who qualify
can receive free ID. For initial ID, you must go to the fullservice TN Dept. of Safety office listed above and provide
proof of name and identity, including Social Security ID
and certified birth certificate (or other certified document
with birthdate), marriage certificate (for name change), two
proofs of residency (dated within last four months), and
certified statement from doctor stating that applicant is
unable to operate a vehicle. For replacement ID, you can
go to any driver’s license office; small fee.
Tennessee Library for the Blind &
Physically Handicapped . . . . . 1-800-342-3308
403 7th Avenue North, Nashville, 37243-0313
Recorded books and loaned equipment for listening. Largeprint and Braille materials. Free to eligible persons.
Tennessee Relay Center (TRC) . . . . . All calls 711
Hearing callers . . . . . . . . . . . . . . . . . . 1-800-848-0299
TTY (for deaf only) . . . . . . . . . . . . . . . 1-800-848-0298
Spanish (Español) . . . . . . . . . . . . . . . . . 1-800-842-2088
Speech-to-speech service . . . . . . . . . . . 1-866-503-0264
Customer service . . . . . . . . . . . . . . . . . 1-866-503-0262
Provides free, statewide assisted telephone service to
those who have speech, hearing, and visual impairments.
Relays telephone calls between voice and TTY customers.
Speech-to-speech service allows speech-disabled persons
to use their own voice synthesizers rather than a TDD/TTY.
Ticket to Work . . . . . . . . . . . . . 1-866-968-7842
TTY (for deaf only) . . . . . . . . . . . . . . 1-866-833-2967
Social Security Administration (Administered by Maximus, Inc.)
8530 Kingston Pike, 37919
Employment network provider for individuals with
76
disabilities who receive Social Security or SSI benefits
and are between the ages of 18 and 64. Services include
job accommodations, job placement assistance, ongoing
employment support and career planning.
Transportation
KAT Lift . . . . . . . . . . . . . . . . . . . . . . . . . 215-7850
301 Church Street, 37915
Knoxville Area Transit’s paratransit service available for
passengers with disabilities. Mon.-Sun. See page 150 for
full description.
Knox County CAC Transit . . . . . . . . . . . . . . . 524-0319
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Lift-equipped minibuses transport Knox County residents
who cannot use the KAT system. See page 150 for full
description.
Volunteer Assisted
Transportation (CAC) . . . . . . . . . . . . . . . 673-5001
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Volunteers provide transportation in program vehicles for
eligible seniors and people with disabilities who require
assistance for safe travel. Must apply for service. See
sponsor message, page 168.
UT Hearing and Speech Center
1600 Peyton Manning Pass, 37996-2500
Audiology Services . . . . . . . . . . . . . . . . 974-5453
Evaluation of hearing problems. Comparative hearing aid
evaluations with medical referral.
Speech and Language . . . . . . . . . . . . . . 974-5451
Speech evaluations and therapy.
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DRIVER SAFETY
AAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . 637-1910
100 W. Fifth Avenue, 37917
Membership includes emergency roadside assistance,
discounts on travel and retailers across the country. Driver
safety tips, travel, and insurance agency services available
to members and nonmembers. Fee. See sponsor message
on page 184.
Roadwise Driver . . . . . . . SENIORDRIVING.AAA.COM
Eight-hour driver-safety course offered online for
members and nonmembers. Class may qualify driver for
insurance discounts. Fee.
Comprehensive Driving Program . . . 331-1958
Patricia Neal Rehabilitation Center
1901 Clinch Avenue, 37916
Offers objective evaluation of driving skills of people with
physical and cognitive problems and, if possible, trains
them to drive safely with adaptive equipment or alternative
method. Requires a doctor’s prescription. Private pay.
Driver Safety Program . . . . . . . . . . . . 382-5822
AARP
Eight-hour driver-safety course offered periodically.
Graduates entitled to insurance discounts. Fee.
Phoenix Conversions . . . . . . . . . . . . . 670-4060
5915 Casey Drive, 37909
Vehicle modifications and adaptive equipment. See
sponsor message, page 164
Superior Van & Mobility . . . . . . . . . . . 622-6550
10640 Braden Dickey Lane, 37932
Vehicle modifications and adaptive equipment.
Tennessee Yellow DOT Program
TN Dept. of Transportation
Free program provides first responders with medical
information in an emergency. Participants receive a decal,
78
folder, and medical information sheet. Photos are placed
on sheets so each person in vehicle can be identified
quickly. The decal is placed on the driver’s side rear
window; the completed medical sheet is stored in the glove
compartment. Enroll at any Knox County site listed below.
Visit https://www.tn.gov/tdot/article/yellow-dot.
Knoxville AAA offices . . . . . . . . . . . . . 637-1910
Downtown: 100 W. Fifth Avenue, 37917
West: 110 Capital Drive, 37922
National Contractor Center, Inc. . . . . . . 218-8388
100 Glenleigh Court, 37934
TN Highway Patrol . . . . . . . . . . . . . . . . 594-5800
7601 Kingston Pike, 37919
Volunteer Urgent & Primary, PC . . . . . . 282-3403
8115 Beaver Ridge Road, 37931
World of Independence . . . . . . . . . . . 932-2880
8742 Asheville Highway, 37924
Vehicle modifications and adaptive equipment.
EDUCATION
Tennessee law requires all state-funded educational
institutions to allow persons 60+ or persons of any age who
are permanently and totally disabled to audit courses for
free if space is available (physician certification or affidavit
of disability may be required). When these persons take
courses for credit, fees are sometimes reduced.
Adult Education . . . . . . . . . . . . . . . . . 594-0320
1100 Liberty St., 37919
HiSET (high school equivalency) classes and discounted
testing for adults with voucher offered in 16 counties in East
Tennessee. Also offer free English classes for individuals
with social security cards.
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Pellissippi State Community College
Noncredit courses . . . . . . . . . . . . . . . . . . . 539-7167
Credit courses . . . . . . . . . . . . . . . . . . . . . 694-6400
10915 Hardin Valley Road, 37933 (street)
P.O. Box 22990, 37933-0990 (mailing)
Offers classes such as arts and crafts, history, creative
writing, computers, money management, and estate
planning. Free parking, fitness trails, library services.
Road Scholar . . . . . . . . . . . . . . . 1-800-454-5768
11 Avenue De Lafayette, Boston, MA 02111
Formerly called Elderhostel. Write or call for catalog of lowcost education and recreation for those 40+ at locations
throughout the world. Scholarships available.
Senior Centers
For a list of Knox County senior centers that offer educational
opportunities, see Senior Centers (pages 144-145).
Tennessee College of Applied
Technology, Knoxville . . . . . . . . . . . . 546-5567
1100 Liberty Street, 37919
Offers 18 different full-time courses, including cosmetology,
office skills, auto body repair, truck driving, welding, airconditioner repair, plumbing, pipefitting, and more. New
part-time evening classes.
University of Tennessee
One Stop Express Student Services . . . . . 974-1111
Hodges Library Ground Floor, 1015 Volunteer Blvd,37996
One Stop streamlines the most common student services
including: Credit Course, Enrollment, Academic Records and Financial Aid. http://onestop.utk.edu
Disability Services . . . . . . . . . . . . . . . . . 974-6087
100 Dunford Hall, 37996
Personal & Professional Development . . . 974-0150
600 Henley Street, Suite 313, 37902
Noncredit classes on varied topics, including Seniors for
Creative Learning. Call for free catalog.
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Veterans’ Upward Bound
Program . . . . . . . . . . . . . . . . . . . . . . . . 974-4466
1914 Andy Holt Ave., 25 HPER, UT, 37996-2745
Assists veterans (low-income or first in family to attend
college) who are potential students, even if GED is
needed first. Free services to prepare for enrollment in
vocational, technical or college programs. Must have
been discharged from military on or after Jan. 31, 1955,
under conditions other than dishonorable.
ELDER ABUSE
See also Action Guide, page 14. For agencies that offer
short-term emergency shelter, see Crisis & Hardship
Assistance (pages 64-69).
Adult Protective Services (APS)
Statewide (toll-free) . . . . . . . . . . . . 1-888-277-8366
TN Dept. of Human Services
7175 Strawberry Plains Pike, Suite 200, 37914
Call APS to report suspected abuse, neglect, exploitation
or self-neglect of any adult (age 18+) who is unable to
protect self. Call is confidential. Mon.-Fri., 8 a.m.-4:30 p.m.
Legal Aid of East Tennessee . . . . . . . 637-0484
607 W. Summit Hill Dr., 37902
Legal assistance for elderly persons who are victims of
abuse or exploitation by anyone–a neighbor, relative,
caregiver, home repair worker, sales company, etc.
Services may be requested by victim, relative, or
power of attorney agent. Free.
Family Violence Help Line . . . . . . . . . 521-6336
24-Hour Help Line . . . . . . . . . . . . . . . . . . 637-8000
Knoxville Family Justice Center
400 Harriet Tubman Street, 37915
Provides a coordinated, comprehensive approach to
ending the cycle of family violence.
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Samaritan Place . . . . . . . . . . . . . . . . . 684-1880
Program of Catholic Charities of East TN, Inc.
3009 Lake Brook Boulevard, 37909
Temporary emergency housing for people age 60+.
TN Vulnerable Adult Coalition (TVAC)
A statewide coalition made up of professionals and other
concerned volunteers that promotes awareness and
prevention of elder abuse in TN. Best way to reach or get
involved with TVAC is through its website: TVAConline.org.
YWCA Victim Advocacy Program . . . . 215-6804
420 W. Clinch Avenue, 37902
Information, emergency assistance, and ongoing support
in seeking legal assistance for any victim of domestic
violence. Victim support groups for women. Free.
EMPLOYMENT
Help with the challenge of finding part-time or full-time
employment at an older age.
American Job Center (CAC) . . . . . . . 594-5500
2700 Middlebrook Pike, Suite 100, 37921
Assessment of aptitudes, skills, and interests; job search
and interview workshops; job referrals; unemployment
benefits information, and referrals to community services.
Open to the public. Hours: Mon. - Thurs., 8 a.m. to 5:30
p.m.; Fri., 8 a.m. to 4:30 p.m. Closed weekends. Free. See
sponsor message, page 206.
Goodwill Industries . . . . . . . . . . . . . . 588-8567
5307 Kingston Pike, 37919
Comprehensive rehabilitation agency provides
employment, training, rehabilitation services and job
opportunities for people with barriers to employment.
Knox County CAC Transit . . . . . . . . 524-0319
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Lift-equipped minibuses transport Knox County residents
who cannot use KAT system on employment-related trips
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that allow side trips to take children to day care. Sliding
scale fare. Evening and weekend trips can be arranged.
Service is limited.
Rehabilitation Services . . . . . . . . . . 594-6060*
TN Dept. of Human Services
520 West Summit Hill Dr., Suite 301, 37902
Services are for people with physical, emotional, and mental
disabilities, to help them find or return to work. Offers job
screening, referral, and placement services for adults with
disabilities. TTY users should use Tennessee Relay Center.
Senior Community Service
Employment Program (CAC) . . . . . . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
SCSEP offers training and part-time community service
employment for limited-income persons 55 or older. See
sponsor message, page 158.
Senior Employment Service (CAC) . . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, Knoxville TN 37950-1650 (mailing)
Provides assistance to seniors seeking employment,
including workshops, job referrals and job fairs. See
sponsor message, page 187.
Ticket to Work . . . . . . . . . . . . . 1-866-968-7842
TTY (for deaf only) . . . . . . . . . . . . . 1-866-833-2967
Social Security Administration
(Administered by Maximus, Inc.)
8530 Kingston Pike, 37919
Employment network provider for individuals with
disabilities who receive Social Security or SSI benefits
and are between the ages of 18 and 64. Services include
job accommodations, job placement assistance, ongoing
employment support and career planning.
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ERRAND SERVICES
Errand services are provided for a fee. Some transportation
agencies provide rides for grocery or other shopping, meal
delivery, doctors’ appointments, and other essential errands.
Any company listed in this section transports passengers
for all of the above, as well as other trips–social activities,
family visits or gatherings, mall shopping, and hair care
appointments, for example. Prices vary. Private pay.
For information about agencies that provide rides for
essential errands at low or no cost, see Transportation
(pages 149-151). There may be eligibility requirements. See
Personal Support Services Agencies (pages 136-140)
for additional agencies that might provide essential errand
service for a fee.
Runaround . . . . . . . . . . . . . . . . . . . . . . 643-4786
9419 Hoyle Beals Drive, 37931
EYE SERVICES
Gift of Sight, Hearing,
& Dentures (CAC) . . . . . . . . . . . . . . . 546-6262
Office on Aging
611 Winona Street, 37917
For Knox County residents who cannot afford them,
program provides low-cost eye exams and eyeglasses.
There is no initial fee; participants repay over time based
on ability to pay. Service is limited by available funds.
East Tennessee Technology
Access Center (ETTAC) . . . . . . . . . . . 219-0130
116 Childress Street, 37920
Provides information and access, through loan and donation,
to assistive equipment and products for people with visual
and other disabilities. Sliding scale fees.
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Low Vision Center . . . . . . . . . . . . . . . . 687-1232
Eye Xcel
715 Callahan Drive, 37912
Provides rehabilitation for patients with visual impairments.
People with moderate to severe vision loss can retain
independence and quality of life through training on
assistive devices, including reading and magnifying
glasses, skills training, and referrals to other support.
Low Vision Support Group (CAC) . . . . . 523-1135
Office on Aging O’Connor Senior Center
611 Winona Street, 37917
Meets quarterly and for special occasions. Resource
information and social support for senior adults with any
degree of vision loss. Free.
FAMILY CAREGIVER SUPPORT
For additional information about services that can benefit family
caregivers, see Adult Day Services (pages 51-53),
Assessment (pages 55-56), Housing (pages 101-110),
Nursing Homes (pages 132-135), Personal Support
Services Agencies (pages 136-140), and Respite (page 143).
AARP Caregiving Resource
Center . . . . . . . . . . . . . . . . . . . . . 1-866-295-7274
Tennessee Office
150 4th Avenue N., Suite 180, Nashville, 37219
Provides information and resources to help people care for
spouses, parents, and loved ones.
Aging Resource Contact
Helpline (ARCH) . . . . . . . . . . . . . . . . . 541-4500
Covenant Health Senior Services
Helpline for caregivers. Confidential help with the
stress of balancing caregiving duties with job and family
responsibilities. Answers questions and concerns from
planning for a loved one who needs assistance to help with
end-of-life issues.
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Alzheimer’s Association. . . . . . . . . . .200-6668
24/7 Helpline . . . . . . . . . . . . . . . . . . . . 1-800-272-3900
Eastern TN Chapter
1545 Western Avenue, Suite 110 A, 37921
Free educational programs about Alzheimer’s.
Alzheimer’s Tennessee, Inc. . . . . . . . 544-6288
24/7 Helpline . . . . . . . . . . . . . . . . . 1-800-259-4283
5801 Kingston Pike, 37919
Resource Center provides free information about
Alzheimer’s and related dementias. Call or visit to
learn about diagnosis and treatment, professional and
family caregiving classes, support groups (including
by telephone), referral to community agencies, adult
day program, brain health, and research. See sponsor
message, page 156.
Cole Neuroscience Center . . . . . . . . 305-6740
The University of Tennessee Medical Center
1928 Alcoa Highway, Medical Bldg B, Suite 102, 37920
Provides support groups for individuals affected by
Parkinson’s, Multiple Sclerosis, Muscular Dystrophy/
Amyotrophic Lateral Sclerosis, Stroke, as well as a
caregiver support group.
National Family Caregiver
Support Program . . . . . . . . . . . 1-866-836-6678
East TN Area Agency on Aging & Disability
9111 Cross Park Drive, Suite D-100, 37923
Offers information and referral to all, and supportive
services to qualifying family or other caregivers. Supports
caregivers as they help frail older persons remain at home
rather than enter long-term care facilities; provides in-home
and community-based services. See sponsor message on
page 225.
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FOOD & NUTRITION
Green Thumb and Community
Gardens (CAC) . . . . . . . . . . . . . . . . . . 546-3500
Free vegetable seeds and plants for low-income persons.
Apply Feb.-early May at nearest CAC Neighborhood
Center or the Larry Cox Senior Center. Beardsley
Community Farm is an urban agriculture center that
provides educational opportunities and produces fresh food
for people in the community.
Milk Fund Program (CAC) . . . . . . . . . 546-3500
2247 Western Avenue, 37921
Dietary supplements for qualified individuals with medical
need. Call for application.
Mobile Affordable Meal Service
(CAC) . . . . . . . . . . . . . . . . . . . . . . . . . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Delivers hot or cold lunches, Mon. - Fri., to anyone of any
age. Cold breakfasts and suppers available for delivery at
same time. Five-day minimum; private pay. See sponsor
message, page 202.
Senior Nutrition Program (CAC) . . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Noontime weekday hot meals for persons age 60+ without
regard to income. Participants contribute as able.
Congregate Meals: Group dining facilities at Knox County
locations. Call office to find nearest location.
Mobile Meals: Meals delivered by volunteers to
homebound seniors, Mon.-Fri. (Called Meals on Wheels in
other communities.) See sponsor message, page 223.
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SNAP (Food Stamps) . . . . . . . . . . . . . 594-6151
TN Dept. of Human Services
2700 Middlebrook Pike, Suite 200, 37921
SNAP is the Supplemental Nutrition Assistance Program
(formerly called Food Stamps).
SNAP Senior Outreach Program
(CAC) . . . . . . . . . . . . . . . . . . . . . . . . . . 524-2786
2247 Western Avenue, 37921
Grant-funded assistance for adults age 60+ to apply
for help with food and nutrition assistance through the
Supplemental Nutrition Assistance Program (SNAP). See
sponsor message, page 208.
FUNERAL INFORMATION
Funeral Consumers Alliance
of East TN . . . . . . . . . . . . . . . . . . . . . . 483-4843
P.O. Box 10507, 37939
Nonprofit organization provides information on reasonably
priced funerals, preplanning, organ donation, cremation,
and other arrangements. Does not provide financial
assistance.
GOVERNMENT INFORMATION
Congressman Duncan’s
Local Office . . . . . . . . . . . . . . . . . . . . . 523-3772
800 Market Street, Suite 110, 37902
Knox County Commission Office . . . . 215-2534
City County Building, 400 Main Street, Suite 603, 37902
Provides online and paper versions of directory of local
elected officials. Call to request paper copy.
Knox County Election Commission . . . . . 215-2480
TTY (for deaf only) . . . . . . . . . . . . . . . . . . 215-2954
Knox County Courthouse, 300 Main Street, Rm. 218, 37902
A person with a disability who is unable to get to polls
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may send the Election Commission personal and doctor’s
statements of disability and be put on permanent absentee
list to receive and return ballot by mail. Notarization no
longer required. Persons age 65+ may request absentee
ballot by mail for each election. Requests must include
voter’s name, address, birthdate, Social Security number,
and an original signature. Early voting begins 20 days
before an election; call for information.
Knox County Help Line . . . . . . . . . . . 215-4357
Community Outreach
Offers information about county government to Knox
County residents. Mon.-Fri., 8:30 a.m.-5 p.m.
Knox County Legislative
Delegation Office . . . . . . . . . . . . . . . . 215-4924
To contact any of the Knox County state legislators about
matters before the Tennessee Legislature.
Knox County Mayor’s Office . . . . . . . 215-2005
City County Building, 400 Main Street, Suite 615, 37902
See sponsor message, page 210.
Knoxville City Council Office . . . . . . . 215-2075
City County Building, 400 Main Street, Suite 460, 37902
Knoxville Mayor’s Office . . . . . . . . . . 215-2040
City County Building, 400 Main Street, Suite 691, 37902
Senator Alexander’s Local Office . . . . 545-4253
800 Market Street, Suite 112, 37902
Senator Corker’s Local Office . . . . . . 637-4180
800 Market Street, Suite 121, 37902
Social Security Administration
Local . . . . . . . . . . . . . . . . . . . . . . . 1-866-331-9091
National . . . . . . . . . . . . . . . . . . . . . 1-800-772-1213
TTY (for deaf only) . . . . . . . . . . . . . . 1-800-325-0778
8530 Kingston Pike, 37919
Apply for Supplemental Security Income (SSI), disability,
and survivors’ and retirement benefits, based on eligibility
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determination. If appointment at local office is necessary,
schedule by calling local number, Mon.-Tue. and Thu.-Fri.,
9 a.m.-4 p.m., and Wed., 9 a.m.-12 p.m. Help at national
number is available Mon.-Fri., 7 a.m.-7 p.m. First few days
of month are busiest time.
Tennessee General Assembly . . . . . . . 215-4924
Toll-free . . . . . . . . . . . . . . . . . . . . . 1-800-449-8366
Tennessee Governor’s Office . . . 1-615-741-2001
First Floor, Governor’s Office, State Capitol Building,
600 Charlotte Avenue, Nashville, 37243-0001
Serves citizens who have questions or issues involving all
state departments (such as TennCare, legislation, veterans
affairs, retired state employees).
3-1-1, Knoxville’s Phone Number
Touch-tone phone . . . . . . . . . . . . . . . . . . . . . . . 311
Alternate phone . . . . . . . . . . . . . . . . . . . . . 215-4311
For information about city services, to request services and
for information about city events. Mon.-Fri., 7 a.m.-5 p.m.
GRANDPARENTS RAISING
GRANDCHILDREN
Generations United . . . . . . . . . 1-202-289-3979
25 E Street NW, 3rd Floor, Washington, D.C., 20001
Promotes intergenerational programs and policies,
including issues about relatives raising children.
Grandparents as Parents(CAC) . . . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Open to grandparents or relatives raising minor children
without a parent in the home. No age or income restrictions.
Volunteer advocacy, day and evening support meetings,
“Parenting Again” classes, distributes a Knox County “Guide
for Grandparents Raising Grandchildren,” and referrals to
community services. See sponsor message, page 158.
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HOME HEALTH CARE
Home health care agencies provide skilled nursing; nurses’
aides; physical, speech, respiratory, and occupational
therapy; and social services to the homebound. Many
provide psychiatric nursing services, including medication
monitoring, family education in behavior management, and
counseling. Some agencies provide “high-tech” nursing
home infusion (intravenous nutrition, blood products,
rehydration, medications and TPN, and pain management)
and, in some cases, ventilators or other types of respiratory
therapy. Some also offer specialized cardiac nursing.
Some agencies offer hospice programs for persons who
are in late stages of terminal illness. See pages 97-98 for
Hospice programs.
A physician must prescribe services, but the patient has
the right to choose the provider. Before choosing an
agency be sure it provides services the patient needs.
Medicare, TennCare, private insurance, private pay, and
some long-term care insurance.
Medicare reports information on the quality of home health
care to help consumers in decision-making. Visit www.
medicare.gov or call 1-800-633-4227 for a comparison
chart of services. If you have questions or problems with
Medicare’s coverage, call Medicare.
When you hire an individual or company to come onto your
property or into your home, you assume a certain amount
of risk, as does the person hired. See the Action Guide
(pages 11-13) for a list of questions to ask when hiring an
in-home service.
Many agencies also provide private-duty nurses, sitters,
light housekeeping, and, in some cases, live-in help or
24-hour care (see Live-In Help, page 117) for description;
these services do not require a physician’s order; most are
private pay. Some long-term care insurance covers cost if a
medical diagnosis requires the service. Agencies that offer
personal care (bathing, hair care, etc.) have an asterisk (*).
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See also Personal Support Services Agencies (pages
136-140).
Amedisys Home Health Care . . . . . . 688-7500
1420 Dutch Valley Road, Suite A, 37918
See sponsor message, page 169.
Camellia Home Health* . . . . . . . . . . . 686-6554
1700 Liberty Street, 37921
For Camellia private-duty nursing call 584-4010
See sponsor message, page 178.
CareAll Home Care Services . . . . . . 531-9988
Knoxville, TN
For CareAll private-duty nursing call 531-9713
Clinch River Home Health* . . . . . . . . 457-4263
401 Sulphur Springs Road, Clinton, 37716
Covenant HomeCare* . . . . . . . . . . . . . 374-0600
3001 Lake Brook Boulevard, Suite 101, 37909
See sponsor message, page 155.
Intrepid USA Healthcare Services . . . 450-1160
1501 Kingston Pike, Suite 210, 37919
Maxim Healthcare Services* . . . . . . . 330-2336
7417 Kingston Pike, Suite 105, 37919
For Maxim private duty nursing call 330-2336
NHC Homecare . . . . . . . . . . . . . . . . . 539-0242
9000 Executive Park Drive, Suite A-205, 37923
See sponsor message, page 202.
Quality Home Health* . . . . . . . . . . . . . . 531-0016
117 Center Park Drive, Suite 130, 37922
For Quality private-duty nursing call 247-0339. See
sponsor messages, pages 184 & 215.
Tennova Homecare Services* . . . . . . . 337-7859
1512 Coleman Road, Suite 310, 37909
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* Offers personal care services
UT Home Care Services . . . . . . . . . . 544-6200
4435 Valley View Drive, 37917
HOMEMAKERS, SITTERS &
IN-HOME SERVICES
Agencies that provide homemakers, sitters, and other inhome services are licensed in Tennessee as Personal
Support Services Agencies. For a list, see pages 136-140.
HOME ORGANIZING,
DOWNSIZING & MOVING
Seniors and their families often must “downsize” – pare
down a lifetime’s worth of possessions – to make a longtime
home safer or prepare to move. Seniors often need help
with a housing transition; something families sometimes
can’t provide, especially during a crisis.
Certified senior move managers – professional organizers
with a certification in serving seniors – and certified senior
relocation and transition specialists can provide compassionate,
objective help during this emotionally trying period.
Services include organizing, packing/unpacking, developing
floor plans, disposing of unwanted items, home staging,
holding estate sales and more. They don’t handle the move,
but they can help in finding a professional moving service.
For a list of professional moving companies that are
not senior-certified, see Yellow Pages: Movers & Full
Service Storage.
When you hire an individual or company to come onto your
property or into your home, you assume a certain amount
of risk, as does the person you’re hiring. See the Action
Guide (pages 11-13) for a list of questions to ask when
hiring an in-home service.
93
Caring Senior Move . . . . . . . . . . . . . . 567-6002
410 Edgewater Way, Lenoir City, 37772
DunnRite Transitions . . . . . . . . . . . . . . 717-3376
P.O. Box 363, Kingston, 37763
Space and Time . . . . . . . . . . . . . . . . . . 207-7295
P.O. Box 4235, Oak Ridge, 37831
HOME REPAIR & MODIFICATION
Limited help with minor home repairs, modifications, and
weatherization. The Certified Aging-in-Place Specialist (CAPS)
program was developed to train and certify building contractors
to help consumers who want to repair or modify houses into
lifetime home. See the Action Guide (page 17) for more
information about contractors with CAPS certification.
CAC Housing &
Energy Services . . . . . . . . . . . . . . . . . 244-3080
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Offers limited help with home repairs or rehabilitation. Help
is for low- and moderate-income homeowners. Eligibility
requirements. See sponsor message, page 183.
CAC Weatherization . . . . . . . . . . . . . . 244-3080
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Provides whole house weatherization to low-income
homeowners and renters to reduce long-term energy
costs. Eligibility requirements. See sponsor message,
page 183.
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City of Knoxville
Community Development . . . . . . . . . . 215-2120
City County Building, 400 Main Street, 5th Floor, 37902
Financial and technical assistance for income-eligible
homeowners to make repairs to bring house up to code.
Homeowner must qualify for low-interest loans. Landlords
must keep rent affordable. Repairs can include accessibility
modifications and weatherization.
Operation Backyard . . . . . . . . . . . . . . . 524-2774
Knoxville Leadership Foundation
The Regas Building, 318 N. Gay Street, Suite 201, 37917
Provides free repairs to outside of the home, to low-income
homeowners in Knoxville. Participants must own and
live in the house being repaired and must meet income
guidelines. Recruits and coordinates volunteers to
perform repairs.
Utility Companies
Contact your utility company about low- or no-interest loans
for home improvements such as upgrading water/ sewer
connections, repairing or replacing septic tanks or defective
private sewer laterals, and installing energy-efficient
heating or air-conditioning equipment.
HOME SECURITY
Free, noncommercial assessments of home crime or fire
risks. Knoxville agencies serve residents within city limits;
Knox County agencies serve residents outside city limits.
Crime Prevention
Knox County Sheriff’s Office
Crime Prevention . . . . . . . . . . . . . . . . 215-5633
Special Services Division
1000 N. Central Building, Suite A, 37917
Speakers and educational materials to help avoid being a
crime victim. Free home surveys; suggestions to increase
security. See sponsor message, page 187.
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Knoxville Police Department
Safety Education Unit . . . . . . . . . . . . . 215-7000
2422 Mineral Springs Avenue, 37917 (street)
800 Howard Baker Jr. Ave., 37915 (mailing)
Speakers and educational materials to help avoid being
a crime victim. Free home surveys for city residents by
appointment, Mon.-Fri., for city residents; suggestions on
ways to increase security.
Project SCAN (Senior Citizens’
Awareness Network) . . . . . . . . . . . . . .215-5636
Knox County Sheriff’s Office, Special Services Div.
1000 N. Central Building, Suite A, 37917
Offers free home security surveys and crime prevention
information from screened and trained volunteers for
county residents. Volunteers wear uniforms, carry
identification, and come to your home only by request.
Fire Safety
Karns Fire Department . . . . . . . . . . . . . . .691-1333
Serves Karns, Hardin Valley, Ball Camp, and Solway
residents. Fire prevention education includes home
safety checks and safety information. Smoke alarm
program provides and installs battery-operated (not
hardwired) alarms free for seniors and people with
disabilities; will replace battery yearly if called.
Knox County Fire
Prevention Bureau. . . . . . . . . . . . . . . .215-4660
City-County Building, 400 Main Street, Room 585, 37902
ire Prevention Education . . . . . . . . . . . . 215-4667
F
Fire safety information, home inspections, and public
education.
Smoke Alarm Program . . . . . . . . . . . . . . . 215-3473
Smoke alarm provided and installed free to Knox County
homeowners who are elderly, disabled, or low income. Will
replace battery yearly if called.
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Knoxville Fire Prevention Bureau . . 215-2283
City-County Building, 400 Main Street, Suite 539, 37902
Public Fire Education Division . . . . . . . . 595-4673
900 E. Hill Avenue, Suite 140, 37915
Fire safety information, home inspections, and public
education.
Smoke Alarm Program . . . . 311 (Touch-tone phone)
Alternate phone . . . . . . . . . . . . . . . . . . . . . . . . . 215-4311
Smoke alarm provided and installed free to Knoxville
homeowners in need. Will replace battery yearly if called.
HOSPICE
Nursing care and emotional support for those in the last six
months of life, in patient’s home or in a facility. Primary focus
is patient- and family-centered care, pain and symptom
management. Medicare, TennCare, private insurance.
When you hire an individual or company to come onto
your property or into your home, you take on a certain
amount of risk, as does the person hired. See the
Action Guide (pages 11-13) for questions to ask when
hiring an in-home service.
In-Home Hospice
In-home hospice allows terminally ill patients to spend their
last days in familiar surroundings. If the patient is enrolled in
Medicare, choose a Medicare-approved hospice provider.
Amedisys Hospice . . . . . . . . . . . . . . . . 689-7123
1420 Dutch Valley Road, Suite C, 37918
See sponsor message, page 169.
Avalon Hospice . . . . . . . . . . . . . . . . . . . 769-5110
152F Market Place Boulevard, 37922
Caris Healthcare . . . . . . . . . . . . . . . . . 694-4848
10651 Coward Mill Road, 37931
See sponsor message, page 158.
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Covenant Hospice . . . . . . . . . . . . . . . 374-0600
3001 Lake Brook Boulevard, Suite 101, 37909
Smoky Mountain Hospice . . . . . . . . . 673-5877
7051 Strawberry Plains Pike, 37914
See sponsor message, page 173.
Tennova Hospice Services . . . . . . . . 925-5500
7447 Andersonville Pike, 37938
UT Hospice . . . . . . . . . . . . . . . . . . . . . 544-6222
2270 Sutherland Avenue, Suite 101, 37919
Facility-Based Hospice
Hospice is available to nursing home residents and hospital
patients. Some nursing homes offer hospice by contract with
a home health care agency; or the resident or family may
contact an agency themselves. Ask nursing home staff about
arrangements. Hospice patients who meet criteria can be
admitted to a hospital transitional care unit, on doctor’s orders,
if care of a dying patient is more than family can manage.
Residential Hospice
Tennova Residential Hospice . . . . . . 925-5500
7447 Andersonville Pike, 37938
Provides palliative, supportive care in a home-like setting to
those who are dying. Medicare.
HOSPITALS
Hospitals offer a variety of services and levels of care.
Hospital-run programs range from traditional health care and
related to fitness programs, counseling services, housing, and
more. These services and programs are listed throughout this
directory in appropriate sections.
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Fort Sanders Regional
Medical Center . . . . . . . . . . . . . . . . . . . 541-1111
Member of Covenant Health
1901 Clinch Avenue, 37916
Cardiac Rehab . . . . . . . . . . . . . . . . . . . . . . 331-1250
Emergency Department . . . . . . . . . . . . . . . . 331-1285
Patient Information . . . . . . . . . . . . . . . . . . . . 541-1111
Patricia Neal Rehabilitation Center . . . . . . . . 331-3600
Physician Referral . . . . . . . . . . . . . . . . . . . 673-3678
Select Specialty Hospital . . . . . . . . . . . . . . . . 331-2605
Senior Services Information . . . . . . . . . . . . . 541-4500
Social Services . . . . . . . . . . . . . . . . . . . . . . 331-1209
Therapy Centers . . . . . . . . . . . . . . . . . . . . . 331-1300
Thompson Cancer Survival Center . . . . . . . . . 331-1678
Transitional Care Unit . . . . . . . . . . . . . . . . . . 331-1191
See sponsor message, page 155.
Parkwest Medical Center . . . . . . . . . . 373-1000
Member of Covenant Health
9352 Park West Boulevard, 37923
Emergency Department . . . . . . . . . . . . . . . . . . .
Therapy Center . . . . . . . . . . . . . . . . . . . . . . . . . .
Patient Information . . . . . . . . . . . . . . . . . . . . . . .
Physician Referral . . . . . . . . . . . . . . . . . . . . . . . .
Social Services . . . . . . . . . . . . . . . . . . . . . . . . . .
See sponsor message, page 155.
373-1280
531-5710
373-1000
374-7275
373-1478
Peninsula Hospital . . . . . . . . . . . . . . . 970-9800
Division of Parkwest Medical Center,
member of Covenant Health.
2347 Jones Bend Road, Louisville, 37777
Inpatient mental health treatment. Accepts voluntary
admissions and commitments. Medicare, TennCare,
private insurance.
99
Select Specialty Hospitals
Provides extended acute care for patients who have
experienced a major injury, illness, or infection. Located in
Fort Sanders Regional and Tennova North.
Tennova North Knoxville
Medical Center . . . . . . . . . . . . . . . . . . 859-8000
7565 Dannaher Drive, Powell 37849
Ask Tennova . . . . . . . . . . . . . . . . . . 1-855-836-6682
Outpatient Scheduling . . . . . . . . . . . . . . . . 545-7771
Patient Information . . . . . . . . . . . . . . . . . . . 859-8000
Rehab & Therapy Services . . . . . . . . . . . . . 859-7950
Select Specialty Hospital . . . . . . . . . . . . . . . . 512-2450
Women’s Center . . . . . . . . . . . . . . . . . . . . 859-7058
See sponsor message, page 199.
Tennova Physicians Regional
Medical Center . . . . . . . . . . . . . . . . . . 545-8000
900 E. Oak Hill Avenue, 37917
Ask Tennova . . . . . . . . . . . . . . . . . . 1-855-836-6682
Behavioral Health . . . . . . . . . . . . . . . . . . . . . . . . 545-7863
Cardiac Rehab . . . . . . . . . . . . . . . . . . . . . . . . . . 545-6667
Lung Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 545-7831
Outpatient Scheduling . . . . . . . . . . . . . . . . . . . . 545-7771
Patient Information . . . . . . . . . . . . . . . . . . . . . . . 545-7600
Rehab Care Center . . . . . . . . . . . . . . . . . . . . . . . 545-7763
Wound Healing Center . . . . . . . . . . . . . . . . . . . . 545-8888
See sponsor message, page 199.
Tennova Turkey Creek
Medical Center . . . . . . . . . . . . . . . . . . . 218-7011
10820 Parkside Drive, 37934
Ask Tennova . . . . . . . . . . . . . . . . . . . . . 1-855-836-6682
Heart Institute . . . . . . . . . . . . . . . . . . . . . . . . . . . 218-7950
Patient Information . . . . . . . . . . . . . . . . . . . . . . . 218-7022
Radiation Oncology . . . . . . . . . . . . . . . . . . . . . . 218-7081
100
Rehab & Therapy Services . . . . . . . . . . . . . . 218-7140
Weight Management (Bariatric) Services . . . . 694-9676
Women’s Services . . . . . . . . . . . . . . . . . . . . . . . 218-6150
See sponsor message, page 199.
UT Medical Center . . . . . . . . . . . . . . . 305-9000
1924 Alcoa Highway, 37920
Advanced Orthopaedic & Joint Center . . . . . . . . 305-7000
Emergency Dept./TTY . . . . . . . 305-9401 or 305-8877
Cancer Institute . . . . . . . . . . . . . . . . . . . . . . . . . . 305-6055
Cardiac Rehab . . . . . . . . . . . . . . . . . . . . . . . . . . 305-6920
Pat Summit Clinic . . . . . . . . . . . . . . . . . . . . . . . . 305-2273
Patient Information . . . . . . . . . . . . . . . . . . . . . . . 305-8000
Physician Referral/Healthcare Coordinator . . . . 305-6970
Rehabilitation Services . . . . . . . . . . . . . . . . . . . . 305-9151
Social Services/Case Management . . . . . . . . . . 305-9075
Volunteer Services . . . . . . . . . . . . . . . . . . . . . . . 305-9515
Wound Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305-5510
See sponsor message, page 162,163.
HOUSING
Facilities are divided into two main categories: Senior
Housing with Support Services and Assisted-Rent Housing.
Each category includes several types of housing. Please
carefully read the introduction to each section or subsection
to understand the facilities listed.
Senior Housing with Support Services
Healthy, active seniors want a place that offers services
or amenities, requires little maintenance on their part, and
offers independence to pursue activities and interests.
There are a variety of facilities in and around Knox County
that offer this combination of independence and services.
Five basic types of housing with services for seniors:
n Independent Living
n Residential Home for the Aged (RHA)
101
n Assisted Care Living Facility (ACLF)
n Nursing Home
n Continuing Care Retirement Community (CCRC)
Listed in this section are those facilities that offer special
supportive services and accept only (or predominantly)
seniors as residents. Services listed here might include
some or all of, but are not limited to, the following:
n Daily meals
n Laundry service
n Housekeeping
n Medication management
n Organized activities
n Secured units or other security measures
n Personal/emergency response systems
n Help accessing community services
Some services are included in facility cost; others are
extra. Private pay; some long-term care insurance policies
cover assisted living. Some facilities require nonrefundable
deposits for admission.
Some facilities have secured units to make them safe for
people with Alzheimer’s or other memory disorders and are
prone to wander.
Independent Living is housing for people who require the
least amount of care. Residents take care of themselves
and often are quite healthy and active. There is no state
certification or licensing for independent living facilities.
They are informally known as retirement centers or
independent living centers. Some are part of a Continuing
Care Retirement Community.
A Residential Home for the Aged (RHA) is housing
for people who want or need slightly more care than
that available in independent living units. Residents
are ambulatory (may use a cane, wheelchair, or other
102
supportive device) and require room, board, and
supervision or assistance with functional activities of daily
living, such as bathing, grooming and dressing, but not
nursing or medical care. Residents must be physically
and mentally able in an emergency to find safety without
physical assistance from another person. An RHA is
not required to employ a nurse but have at least one
responsible attendant on the premises at all times.
An Assisted Care Living Facility (ACLF) is housing for
people who want or need more care than that available
in a Residential Home for the Aged but less than that
provided in a nursing home. Residents are ambulatory
(may use a cane, walker, or wheelchair), and must be able
to transfer with minimal assist (move from bed to chair or
chair to bed). Residents may also require non-medical
living assistance services, emergency response service,
medication managment, and short-term home health care
as prescribed by a physician. Residents must be able in an
emergency to evacuate to a “safe place” within 13 minutes.
An ACLF is required to have at least one responsible
attendant on the premises at all times and a sufficient level
of staffing to meet residents’ needs. A licensed nurse must
be available as needed.
A Continuing Care Retirement Community (CCRC)
is a facility that contains, usually in another building or
separate wing of a building, independent living units, either
a Residential Home for the Aged or an Assisted Care
Living Facility, and a nursing home. An advantage is that
residents in independent living are guaranteed space in the
other components should they need a higher level of care.
See general section introduction for services offered in
these facilities.
Nursing Homes (pages 132-135) are listed in a separate
section.
For information about the licensing and regulation of any
kind of health-care facility, including those listed, or to
register a complaint, see page 23. Only licensed Knox
103
County CCRCs, Assisted Care Living Facilities, and
Residential Homes for the Aged are listed in this section.
Facilities that offer, if space permits, short stays for senior
citizens as respite for family caregivers are marked with an
asterisk (*). These “day-stay” programs provide structured
activities in a safe environment for seniors who cannot be
at home alone. However, these are not licensed Adult Day
Service programs (pages 51-53). A detailed application
must be completed, and space is often very limited.
Assistance with Making a Move
For information about businesses that help seniors
move, organize, or make a housing transition, see Home
Organizing, Downsizing & Moving, pages 93-94.
Housing Options
Arbor Terrace Assisted Living* . . . . . 670-4111
9051 Cross Park Drive, 37923
ACLF. Secure Alzheimer’s/dementia unit. Nurse on staff.
See sponsor message, page 161.
Atria Weston Place* . . . . . . . . . . . . . . 584-9857
2900 Lake Brook Boulevard, 37909
ACLF. Secure unit for residents with memory problems.
Autumn Care*
Karns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 692-2273
3222 Byington Beaver Ridge Road, 37931
West Knoxville . . . . . . . . . . . . . . . . . . . . . . . . 392-1300
136 Canton Hollow Road, 37922
ACLFs. Secured for memory care. See sponsor
message, page 186.
Cecil Residential Home . . . . . . . . . . . 546-3960
2020 Cecil Avenue, 37917
RHA.
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* Provides respite care
Clarity Pointe . . . . . . . . . . . . . . . . . . . . . 777-1500
901 Concord Road, 37934
ACLF. Dedicated secure memory care community. RN
on staff; nursing care staff 24/7. See sponsor message,
page 165.
The Courtyards Senior Living*
801 E. Inskip Road, 37912 . . . . . . . . . . . . . . . . 357-1660
The Courtyards Senior Living
Memory Care
1029 W. Parkway Avenue, 37912 . . . . . . . . . . 357-1660
RHAs. Secure dementia units. See sponsor message,
page 179.
Deane Hill Place* . . . . . . . . . . . . . . . . . 690-4070
401 Catherine McAuley Way, 37919
ACLF. Secure Alzheimer’s unit.
Echo Ridge . . . . . . . . . . . . . . . . . . . . . . 769-0111
8458 Gleason Drive, 37919
Independent living.
Elmcroft Assisted Living and Memory Care*
Halls, 7521 Andersonville Pike, 37938 . . . . . . 925-2668
West Knox, 8024 Gleason Drive, 37919 . . . . . . 690-3550
ACLFs. Secure Alzheimer’s units. See sponsor message, page 184.
Heritage Assisted Living*
1585 Coleman Road, 37909 . . . . . . . . . . . . . . 584-7090
144 Felix Road, 37918 . . . . . . . . . . . . . . . . . . . 688-3800
RHAs.
273 S. Peters Road, 37923 . . . . . . . . . . . . . . . 531-1999
ACLF. Memory-impaired unit.
L & L Sweet Home Care . . . . . . . . . . . 689-2153
804 Atlantic Avenue, 37917
RHA.
* Provides respite care
105
The Manor at Northgate Terrace . . . . 403-1410
4301 Whittle Springs Road, Apt. 309 (office), Apt. 209
(mailing), 37917
Independent living with supportive services. Second and
third floors of Northgate Terrace. Rent is 30 percent of
resident’s adjusted gross income, plus a flat service fee.
Services include emergency response device, two meals/
day, housekeeping, laundry, case management, and
private apartment. See sponsor message, page 206.
Manorhouse Assisted Living* . . . . . 670-0504
8501 Northshore Drive, 37922
ACLF. Secured memory impaired/Alzheimer’s unit.
Maple Court Senior Living* . . . . . . . . 362-5398
7545 Thunder Lane, Powell, 37849
ACLF. Secure memory care facility. See sponsor message,
page 170.
Morning Pointe of Powell* . . . . . . . . . 686-5771
7700 Dannaher Drive, Powell, 37849
ACLF. Secured memory care unit. See sponsor message,
page 196.
NHC Place Assisted Living, Farragut* . . . 777-9000
122 Cavett Hill Lane, 37934
ACLF. See sponsor message, page 202.
Northshore Senior Living* . . . . . . . . 684-5018
8804 South Northshore Drive, 37922
ACLF. Secure memory care facility.
See sponsor message, page 188.
Oakwood Senior Living* . . . . . . . . . . 540-6243
232 E. Churchwell Avenue, 37918
ACLF. Secure memory care facility. See sponsor message,
page 188.
Park Place of Fountain City . . . . . . . . 687-0033
5405 Colonial Circle, 37918
Independent living.
106
* Provides respite care
Park Place of West Knoxville . . . . . . 675-7050
10914 Kingston Pike, 37934
Independent living.
The Pointe at Lifespring
Senior Living* . . . . . . . . . . . . . . . . . . . 687-5353
4371 Lifespring Lane, 37918
ACLF. Memory Care.
Prosperity Pointe Assisted Living*. . 240-0000
214 Prosperity Rd., 37923
ACLF. Secure memory care facility. See sponsor message,
page 212.
Raintree Terrace Senior Living* . . . . 200-8238
555 Rain Forest Road, 37923
ACLF. Secure memory care unit. See sponsor message,
page 170.
Renaissance Terrace* . . . . . . . . . . . . . 544-1710
215 Bearden Place, 37917
ACLF. See sponsor message, page 222.
Shannondale Retirement
Community and Buckingham . . . . . . 690-3411
801 Vanosdale Road, 37909
CCRC. Has independent living, ACLF, and a nursing home.
ACLF has unit that uses security bracelets to monitor
location of residents but is not a locked unit. See sponsor
message, page 166.
Sherrill Hills Retirement Resort . . . . 693-0551
271 Moss Grove Boulevard, 37922.
Independent living. See sponsor message, page 189.
Trinity Hills Senior Living
Community* . . . . . . . . . . . . . . . . . . . . 329-3292
4611 Asheville Highway, 37914
ACLF. Secure memory care unit. See sponsor message,
page 160.
* Provides respite care
107
Williamsburg Villas* . . . . . . . . . . . . . . 573-0100
3020 Heatherton Way, 37920
ACLF. Cottage-style secured units designed for persons
with memory loss. Specializes in memory support services.
See sponsor message, page 200.
Windsor Gardens Assisted Living* . 688-4840
5611 Central Avenue Pike, 37912
ACLF. See sponsor message, page 198.
Affordable-Rent Housing
The apartments listed here are designated Elderly Only,
Elderly/Disabled Only, or Elderly/Mobility Impaired Only.
Eligibility is based on annual gross income and other
factors. Some offer weekday congregate lunches, case
management, and recreational activities.
Blueberry Ridge . . . . . . . . . . . . . . . . . . 637-1679
7300 Blue Smoke Way, 37849
See sponsor message, page 213.
Broadway Towers . . . . . . . . . . . . . . . . 524-4092
1508 McCroskey Avenue, 37917
Cagle Terrace . . . . . . . . . . . . . . . . . . . . 403-1310
515 Renford Drive, 37919
See sponsor message, page 209.
Candleridge Plaza Apartments . . . . 938-3394
3405 Harrow Gate Lane, Powell, 37849
Dogwood Terrace . . . . . . . . . . . . . . . . 690-0313
8729 Middlebrook Pike, 37923
Golden Age Retirement Village . . . . . 637-3470
1109 Beaman Lake Road, 37914
See sponsor message, page 198.
Guy B. Love Towers . . . . . . . . . . . . . . 403-1360
1171 Armstrong Avenue, 37917
See sponsor message, page 209.
108
Isabella Tower . . . . . . . . . . . . . . . . . . . 403-1340
1515 Isabella Circle, 37915
Maud Booth Gardens
Senior Housing . . . . . . . . . . . . . . . . . . 546-7090
4452 Maud Booth Way, 37917
Morningside Gardens Apartments . 523-4133
1800 Linden Avenue, 37917
See sponsor message, page 203
Mountain Park Villas . . . . . . . . . . . . . 938-0606
7620 Old Clinton Pike, Powell, 37849
Northgate Terrace . . . . . . . . . . . . . . . 403-1400
4301 Whittle Springs Road, 37917
See sponsor message, page 209.
Residences at Eastport . . . . . . . . . . . 403-1390
317 McConnell, 37915.
See sponsor message, page 160.
Riverbirch Village . . . . . . . . . . . . . . . . . 637-1679
7236 Oak Ridge Hwy, 37931
See sponsor message, page 213.
St. Mary’s Riverview I & II . . . . . . . . . 523-2834
5845 E. Gov. John Sevier Highway, 37924
St. Mary’s Villas in Halls . . . . . . . . . . 925-0818
4129 E. Emory Road, 37938
Summit Towers . . . . . . . . . . . . . . . . . . 525-5069
201 Locust Street, 37902
See sponsor message, page 203.
Sunnybrook Apartments . . . . . . . . . . 922-9124
4500 Doris Circle, 37918
The Verandas . . . . . . . . . . . . . . . . . . . 403-1380
107 Flenniken Avenue, 37920
See sponsor message, page 209.
109
Westview Tower . . . . . . . . . . . . . . . . . 691-8551
7823 Gleason Drive, 37919
See sponsor message, page 203.
Willow Place Senior Community . . . . 637-1679
7000 Willow Bend Way, 37931
See sponsor message, page 213.
Housing Choice Voucher Program
Commonly called “Section 8,” the voucher program allows
very low-income persons to choose a residence by providing
rental subsidy to landlords.
KCDC (Knoxville’s Community
Development Corporation) . . . . . . . . 403-1234
400 Harriet Tubman Street, 37915
Public housing authority. Determines eligibility for the
voucher program based on annual gross income and other
factors. Landlords willing to participate in the program
must accept the amount the voucher covers. Residents
get a utility allowance but may have to pay excess costs.
For application information, visit www.kcdc.org or call the
KCDC office.
INFORMATION & REFERRAL
Aging Services in Knox County
Senior Information
& Referral (CAC) . . . . . . . . . . . . . . . . . 546-6262
Office on Aging
611 Winona Street, 37917
Provides in-depth information and referral services to direct
seniors to programs and resources based on specialized
knowledge of aging services and seniors’ needs. Free
assistance available by phone or appointment. See sponsor
message, back page.
110
Knoxville-Knox County
Office on Aging (CAC) . . . . . . . . . . . . 524-2786
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Provides information for seniors, their family members, and
service providers. Offers a variety of programs to improve
quality of life for older people, including services to remain
independent in their homes for as long as possible. Call to
request a brochure of Office on Aging programs.
lder News & Views is the Office on Aging’s newsletter.
nE
Call to receive by mail or e-mail. Free.
enior Service Directory is a guide to resources for
nS
senior citizens in Knoxville and Knox County. Free.
peakers Bureau provides speakers on topics related
nS
to aging. Free.
eekly Update is a column of interest to seniors that
nW
appears in the Sunday Knoxville News Sentinel.
General Information & Referral
2-1-1, East TN Information & Referral
Touch-tone phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Alternate phone . . . . . . . . . . . . . . . . . . . . 1-865-215-4211
Information and referral service links callers to resources.
Some companies block three-digit calls from business
phones. If you are unable to use 211, try alternate number.
See sponsor message, back page.
Knoxville-Knox County Community
Action Committee (CAC) . . . . . . . . . . 546-3500
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Provides services for low- and moderate-income people.
111
CAC Neighborhood Centers
Assistance with benefits and services, including federal
weatherization assistance. Home visit can be arranged
if necessary.
East (East of Broadway) . . . . . . . . . . . . . 546-5125
4200 Asheville Highway, 37914
South (South of the river) . . . . . . . . . . . . . 577-7591
522 Maryville Pike, 37920
West (West of Broadway) . . . . . . . . . . . . 524-3345
L. T. Ross Bldg., 2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
ging Services in Other East Tennessee
A
Counties
East Tennessee Area Agency
on Aging & Disability . . . . . . . . . . . . . . 691-2551
East TN Human Resource Agency
9111 Cross Park Drive, Suite D-100, 37923.
See sponsor message on page 225.
County Offices on Aging
Anderson County . . . . . . . . . . . . . . . . 457-3259
195 Edgewood Avenue, Clinton, 37716 (street)
P.O. Box 1244, Clinton, 37717 (mailing)
Blount County . . . . . . . . . . . . . . . . . . . 983-8411
3509 Tuckaleechee Pike, Maryville, 37803
Campbell County . . . . . . . . . . . 1-423-562-2948
2147 Jacksboro Pike, Suite 4 B, LaFollette, 37766 (street)
P.O. Box 1394, Lafollette, 37766 (mailing)
Claiborne County . . . . . . . . . . . 1-423-973-3673
180 Jaycee Lane, Tazewell, 37879 (street)
P.O. Box 326, Tazewell, 37879 (mailing)
Cocke County . . . . . . . . . 1-423-623-7296 ext. 4
386 E. Main Street, Newport, 37821 (mailing)
112
Grainger County . . . . . . . . . . . . . . . . . 221-9925
1480 Highland Springs Road, Blaine, 37709
Hamblen County . . . . . . . . . . . . 1-423-581-5166
Senior Citizens’ Center, 841 Lincoln Avenue, Morristown,
37813
Jefferson County . . . . . . . . . . . . . . . . . 397-3197
931 Industrial Park, Lower Level, Dandridge, 37725
Loudon County . . . . . . . . . . . . . . . . . . 458-5445
901 Main Street, Loudon, 37774
Monroe County . . . . . . . . . . . . . 1-423-442-2022
Cora Veal Senior Center, 144 College Street South,
Madisonville, 37354
Called Monroe County Senior Citizens & Friends, Inc.
Morgan County . . . . . . . . . . . . . 1-423-346-6651
1111 Knoxville Highway, Wartburg, 37887
Roane County . . . . . . . . . . . . . . . . . . . 354-0450
2305 N. Gateway Avenue, Suite 9, Harriman, 37748 (street)
P.O. Box 790, Kingston, 37763 (mailing)
Scott County . . . . . . . . . . . . . . . 1-423-569-3212
102 S. Main Street, Oneida 37841
Sevier County . . . . . . . . . . . . . . . . . . . 453-8080
1220 W. Main Street, Sevierville, 37862 (street)
Union County . . . . . . . . . . . . . . . . . . . 992-3292
298 Main Street, Maynardville, 37807 (street)
Aging Services in Other Parts of Tennessee
Tennessee Commission on
Aging & Disability . . . . . . . . . . . 1-615-741-2056
502 Deaderick Street, 9th floor, Nashville, 37243
Area Agencies on Aging & Disability
Aging Commission
of the Mid-South . . . . . . . . . . . . 1-901-222-4100
2670 Union Ave Extended, Ste 1000, Memphis, 38112
113
First TN . . . . . . . . . . . . . . . . . . . . 1-423-928-3258
3211 N. Roan Street, Johnson City, 37601
Greater Nashville . . . . . . . . . . . 1-615-862-8828
501 Union Street, Sixth Floor, Nashville, 37219-1705
Northwest TN . . . . . . . . . . . . . . 1-731-587-4213
124 Weldon Drive, Martin, 38237 (street)
P.O. Box 963, Martin, 38237 (mailing)
South Central TN . . . . . . . . . . . 1-931-379-2929
101 Sam Watkins Blvd., Mount Pleasant, 38474-4024
Southeast TN . . . . . . . . . . . . . . 1-423-266-5781
1000 Riverfront Parkway, Chattanooga, 37402
P.O. Box 4757, Chattanooga, 37405-0757
Southwest TN . . . . . . . . . . . . . . 1-731-668-6967
102 E. College Street, Jackson, TN 38301
Upper Cumberland . . . . . . . . . . 1-931-432-4111
1225 South Willow Avenue, Cookeville, 38506
Aging Services in Other Parts of the U.S.
Eldercare Locator . . . . . . . . . . . 1-800-677-1116
Nationwide Service. Provides telephone numbers of
appropriate state and local agencies. Mon.- Fri., 9 a.m. - 8 p.m.
Know the name and address (city, county, state, and ZIP
code) of the older person you are assisting.
LEGAL SERVICES
For an explanation of legal issues important to seniors and
families, see the Action Guide (page 18).
Community Mediation Center . . . . . . 594-1879
912 S. Gay Street, L-300, 37902
Assists Knox County residents in resolving disputes within
families or with neighbors, businesses, or organizations.
Application fee. Mediation fees based on sliding scale.
114
Knoxville Bar Association . . . . . . . . . 522-6522
505 Main Street, Suite 50, 37902 (street)
P.O. Box 2027, 37901 (mailing)
www.knoxbar.org (website)
Provides public education seminars and legal advice clinics
to help inform citizens about our justice system. LawLine
online is a free online resource with general information on
70+ topics. See sponsor message, page 189.
Lawyer Referral & Information Service (LRIS) 522-7501
Call-in or online. LRIS staff provides referrals to private
licensed and insured attorneys, or information and
referral to other agencies where appropriate. There is
no fee for the referral service or for a brief, confidential
consultation. If client wishes to retain the attorney, he
or she may do so at the attorney’s regular rate. LRIS
does not offer income-based referrals. See sponsor
message, page 189.
Legal Aid of East Tennessee . . . . . . 637-0484
607 W. Summit Hill Dr., 37902
Free consultation and referral for Knox County residents
age 60+. More services for low-income clients. Call for
appointment, Mon.- Fri., 9 a.m.-11 a.m. Appointments held
Mon. mornings at O’Connor Senior Center, South Knoxville
Community Center, and Knox County Office on Aging.
Informational pamphlets on a variety of topics; speakers.
Public Guardianship Services . . . . . . 691-2551
East TN Area Agency on Aging & Disability
9111 Cross Park Drive, Suite D-100, 37923
Assists adults age 60+ determined by the courts to be
unable to care for their own affairs and have no family,
friends, or agency willing or able to serve as conservator.
Tennessee Alliance
for Legal Services (TALS). . . 1-844-435-7486
Statewide, non-profit legal help service. Licensed
Tennessee attorneys offer free legal information (noncriminal) and referrals to low-income Tennesseans via
phone or website www.tals.org.
115
Elder Law Attorneys
Attorneys can become certified elder law specialists by
passing a rigorous national examination and by meeting
character and experience standards. The National
Academy of Elder Law Attorneys (NAELA) maintains a list
of certified individuals nationwide, call (703) 942-5711 or
visit www.naela.org. Local law firms that employ certified
elder law attorneys (CELA) are listed below.
Elder Law of East Tennessee . . . . . . . 951-2410
903 Hall of Fame Drive, 37917
See sponsor message, page 156.
Guyton & Frere . . . . . . . . . . . . . . . . . . 694-0373
1001 E. Broadway, Lenoir City, 37771
Law Office of Linda Gale Shown . . . 981-9966
332 Sanderson St., Alcoa, 37701 (street)
P.O. Box 299, Alcoa, 37701 (mailing)
Monica Franklin & Associates . . . . . 588-3700
4931 Homberg Drive, 37919
See sponsor message, page 211.
LIBRARIES
For materials on tape for persons who have difficulty
reading because of learning or physical disabilities, see
Disability Services (pages 71-77).
Books for the Homebound . . . . . . . . 215-8721
Main Library, 500 W. Church Avenue, 37902
Delivers books from the Knox County Public Library to
permanently or temporarily disabled persons. Free.
Knox County Public Library . . . . . . . 215-8750
500 W. Church Avenue, 37902
Free for Knox County residents. Lends books, large-print
books, movies, CDs, audiobooks, downloadable audiobooks,
and e-books. Public Wi-Fi Internet access at all branches.
See sponsor message, page 216.
116
LIVE-IN HELP
A sitter can be needed round-the-clock for a frail senior.
“Live-in help” refers to a sitter (one person) who lives fulltime with an older person. However, there is a shortage of
this service. Most often, agencies (see Home Health Care,
pages 91-93, and Personal Support Services Agencies,
pages 136-140) provide 24-hour care and refers to people
who work in shifts.
Not all agencies use the same terminology used here; know
what kind of care you want, and ask specific questions when
seeking round-the-clock sitters. This service is not covered by
Medicare, Medicaid, TennCare, or private insurance. Some
long-term care insurance will cover patients who have a
medical diagnosis that requires live-in help.
LOAN CLOSETS
The listed nonprofits loan home medical equipment to
those unable to buy or rent; availability is limited. Some
churches and other nonprofit agencies give or loan medical
equipment on a limited basis to people who cannot afford
it. Some organizations listed in Medical Information &
Health Education (pages 121-125) also have very limited
loan closets. See also Medical Equipment & Supplies
(pages 120).
ETTAC Equipment
Reuse & Loan Program . . . . . . . . . . . . 219-0130
East TN Technology Access Center
116 Childress Street, 37920
Short- or long-term donation or loan of equipment can
be requested by any senior or person with a disability
who can’t afford to buy it or has been denied insurance
(including Medicare) coverage for it.
Scottish Rite . . . . . . . . . . . . . . . . . . . . 524-3459
612 16th Street, 37916
Loan closet offers hospital beds (no mattress), wheelchairs
and assistive devices for bathroom or walking.
117
MEDICAL CARE
The following clinics and health centers offer medical
care especially for seniors or low-income persons. The
directory does not list individual practitioners. For a list of
geriatric medicine doctors and those who accept Medicare
assignment, see physician referral lines under Hospitals
(pages 98-101) and Knoxville Academy of Medicine (page
123). For information about Medicare, TennCare, and other
insurance, see Medical Insurance & Financing (pages
125-129) and Action Guide (pages 30-45).
Cherokee Health Systems
Provides integrated behavioral health and primary medical
care. Offers special programs, including pharmacy services,
women’s health services, alcohol and drug addiction
services, as well as special services for the homeless.
Accepts Medicaid, Medicare, private insurance, patients
who have no insurance and offers its services on a slidingscale fee based upon the patient’s household size and
income. After-hours nursing line can help callers determine
what type of care they may need if clinics are not open.
Call 947-6220 to speak to a Registered Nurse.
Fifth Avenue . . . . . . . . . . . . . . . . . . . . . 525-2104
538 Fifth Avenue, 37917
Office hours: Mon.-Fri., 8 a.m.-5 p.m.
Center City . . . . . . . . . . . . . . . . . . . . . . 544-0406
2018 Western Avenue, 37921
Office hours: Mon.-Fri.., 8 a.m.-8 p.m.; Sat., 8 a.m.-4 p.m.
East Knox . . . . . . . . . . . . . . . . . . . . . . . 522-6097
2202 Martin Luther King Jr. Boulevard, 37915
Office hours: Mon.- Fri., 8 a.m.-5 p.m.
North Knoxville. . . . . . . . . . . . . . . . . . . .947-6220
7714 Connor Rd., Suite 105, Powell, 37849
Office hours: Mon., Wed., Thurs., 7:30 a.m.-6 p.m.,
Tues., 7:30 a.m.-7 p.m., and Fri., 8 a.m.-5 p.m.
118
Interfaith Health Clinic . . . . . . . . . . . . 546-7330
315 Gill Avenue, 37917
Primary health care for people with income but no health
insurance. Sliding scale fee.
Knox County Health Department . . . 215-5000
140 Dameron Avenue, 37917
The Knox County Indigent Care Program provides primary
medical care for Knox County residents who meet income
guidelines. To apply for services, contact Cherokee Health
Systems Social Services at 934-6730. You will be advised
what to bring at that time. For information about case
management, call 215-5400. See sponsor message, page
167.
215-5100
215-5370
215-5110
215-5200
215-5070
Knoxville Area Project Access . . . . 531-2766
Birth and death certificates . . . . . . . . . . . . . . . . .
Communicable Disease Clinic . . . . . . . . . . . . . .
Dental Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Health . . . . . . . . . . . . . . . . . . . . .
Immunizations/International Travel . . . . . . . . . . .
Knoxville Academy of Medicine
115 Suburban Road, 37923
Network of physicians, hospitals, and health-care clinics
that provide primary and specialty care, inpatient and
outpatient hospital services, mental health services, and
prescription drug assistance (via CoverRx application).
Certified Healthcare Marketplace Navigators are available
to assist those unable to obtain insurance or governmentsponsored healthcare. Call for eligibility, application
requirements, and appointments.
Veterans’ Affairs Knoxville
Outpatient Clinic . . . . . . . . . . . . . . . . . 545-4592
8033 Ray Mears Boulevard, 37919
Medical and psychiatric treatment, counseling, and
medications for veterans.
119
Visiting Physicians
Some primary care physicians, or other professionals such
as nurse practitioners (under a doctor’s supervision), will
visit the home of a patient for routine medical care. Check
your medical insurance provider to verify if this service is
covered by your insurance and that the doctor/medical
group is in your network. Local physician groups that will
make house calls are listed below.
HouseCall Primary Care . . . . . . . . . . . 330-7425
220 West Jackson Ave., Suite 106, 37902
See sponsor message on page 222.
SR. Medical Services . . . . . . . . . . . . . 599-0300
6716 Central Avenue Pike, Suite 8, 37912
MEDICAL EQUIPMENT & SUPPLIES
Medical equipment and supplies are sold by local retail
outlets and also may be purchased online. Ask your
physician or discharge planner (hospital, nursing home,
or rehab center) about companies that sell home medical
equipment (HME), or durable medical equipment (DME),
or visit https://apps.health.tn/gov/FacilityListings for a
list of licensed local outlets. You also can call Senior
Information & Referral, 546-6262, for a list.
Call Medicare at 1-800-633-4227 if you have questions
about Medicare coverage of home (or durable) medical
equipment, especially if shopping for a product that you
can’t afford out-of-pocket.
When shopping for home medical equipment, consider these
factors: Do they have knowledgeable staff who can answer
your questions about products? Do they accept returns
on unused equipment? Does the company bill Medicare,
TennCare, and private insurance directly for the customer?
For a list of nonprofit organizations that loan home medical
equipment for those unable to buy or rent, see Loan
Closets, page 117.
120
MEDICAL INFORMATION &
HEALTH EDUCATION
The following organizations, as well as most Hospitals
(pages 98-101), provide individual and community
education and information, support group referrals, and
other assistance. Some have loan closets; see also Loan
Closets (page 117).
Alzheimer’s Association. . . . . . . . . . .200-6668
Eastern TN Chapter
1545 Western Avenue, Suite 110 A, 37921
24/7 Helpline: 800-272-3900
Provides free educational programs about Alzheimer’s.
Alzheimer’s Tennessee, Inc. . . . . . . . 544-6288
24/7 Helpline 1-800-259-4283
5801 Kingston Pike, 37919
Offering free information about brain health, Alzheimer’s
and related dementias, warning signs, caregiver strategies,
research, diagnosis and treatment options. See sponsor
message, page 156.
American Cancer Society . . . . . . . . . 584-1668
871 N. Weisgarber Road, 37909
Support programs. Callers can talk to an oncology nurse
and cancer information specialists. Phones answered 24
hours/day, seven days/week.
American Diabetes Association . . 1-888-342-2383
Advocacy, information and referral, research, and education
for people affected by diabetes.
American Heart Association . . . . . . .293-5100
4708 Papermill Drive, 37909
Information and materials on cardiovascular disease and
stroke.
121
American Lung Association . . 1-800-432-5864
One Vantage Way, Suite C 120, Nashville, 37228
Information about asthma, emphysema, TB, and other
lung diseases; air quality, radon, and related issues; stopsmoking programs and self-help guide.
American Stroke Association . 1-888-478-7653
Division of American Heart Association
7272 Greenville Avenue, Dallas, TX 75231
Information about strokes and support services for stroke
survivors and their families and friends.
Amputee Coalition . . . . . . . . . . . . . . . 524-8772
900 E. Hill Avenue, Suite 290, 37915-2568
Outreach, education, advocacy, and empowerment of amputees.
Amputee Coalition Resource Center is a comprehensive
source of information for people with limb differences.
AMR - Rural/Metro . . . . . . . . . . . . . . . 573-5779
10140 Gallows point way, 37931
Public education and information on emergency first aid,
CPR, and other health-related safety topics.
Anatomy Bequest Program . . 1-901-448-5965
(Mon.-Fri., 8 a.m. - 5 p.m., Central Time)
24-hour number for off hours . . . . . . . . 1-901-448-2640
855 Monroe Avenue, UT Center for Health Sciences,
Memphis, 38163
Information on body donation.
Arthritis Foundation . . . . . . . . . . . . . . 470-7909
209 10th Ave. South, Suite 123, Nashville, 37203
Free arthritis educational materials and information
on exercise programs. Call (615) 806-8539 or visit
www.arthritis.org/tennessee.
Cancer Support Community–
East Tennessee . . . . . . . . . . . . . . . . . . 546-4661
2230 Sutherland Avenue, 37919
Healthy Lifestyle programs, exercise, yoga, and nutrition
classes, for cancer patients and loved ones. Information,
workshops, support groups, and relaxation programs. Free.
122
Covenant Health Presents . . . . . . . . . 541-4500
Monthly presentations on health topics for seniors. Karns
Senior Center and Frank Strang Senior Center. Call for
topics, dates, and to register. Program cost: $5; lunch
available for those who register. See sponsor message,
page 155.
East TN Kidney Foundation . . . . . . . 288-7351
P.O. Box 22072, 37933
Offers monthly funding to qualifying individuals for dialysis
transportation. Nutritional supplements for dialysis patients
and a dental program for those whose last barrier to
placement on the kidney transplant waiting list is dental
clearance. Referrals through dialysis social workers.
Health Information Center . . . . . . . . . 305-9525
Preston Medical Library
University of Tennessee Medical Center
1924 Alcoa Highway, 37920
Medical librarians help find information on disease, diagnosis,
and treatments. Free; information can be mailed.
Humana Guidance Center . . . . . . . . . 329-8892
4438 Western Avenue, 37921
Offers Health & Wellness educational programs on a
variety of topics including diabetes, congestive heart failure,
COPD and brain health. You do not have to be a member
to access the majority of classes. See sponsor message,
page 224.
Knox County Health Department . . . . 215-5170
140 Dameron Avenue, 37917
Health education on tobacco, fall and injury prevention,
diabetes, minority health issues, and nutrition. Health and
wellness promotion. Speakers available. See sponsor
message, page 167.
Knoxville Academy of Medicine . . . . . 531-2766
115 Suburban Road, 37923
Provides physician referrals and information regarding local
physicians, including specialties.
123
Lupus Foundation
of America, Inc. . . . . . . . . . . . . . 1-877-865-8787
MidSouth Chapter
4004 Hillsboro Pike, Suite 216-B, Nashville, 37215
Telephone peer counseling, support groups, education,
advocacy, and information and referral for those with lupus.
National Kidney Foundation . . 1-800-444-8113
6405 Metcalf Avenue, Suite 204, Overland Park, KS, 66202
Provides information and education about chronic kidney
disease and organ donation.
National Parkinson Foundation . . . 1-800-473-4636
200 S.E. 1st Street, Suite 800, Miami, FL 33131
Provides information and referral on Parkinson’s Disease
to patients, family, and professionals. Offers counseling,
support group referrals, and education for those with
Parkinson’s. Mon.-Fri., 9 a.m.-5 p.m.
Positively Living . . . . . . . . . . . . . . . . . 525-1540
1501 E. Fifth Avenue, 37917
For persons with HIV/AIDS: case management, support
groups, housing assistance, HOPWA assistance, individual
and group therapy.
Tennessee Donor Services . . . . . . . . . 588-1031
7015 Middlebrook Pike, 37909
Information on organ and tissue donation.
Tennova Healthcare . . . . . . . . . . . . . . 647-5600
Health education about chronic diseases and cutting edge
medical treatment. Also seminars about “Getting Your
House in Order” to help organize medical history, estate
and financial information, funeral plans and advance
directives. See sponsor message, page 199.
University of Tennessee Medical Center
Health Care Coordination . . . . . . . . . . . . 305-6970 Offers “Matter of Balance” classes designed to manage
falls and increase activity levels; “Live Well with Chronic
Conditions” workshops for living a healthy life with chronic
124
conditions; and “Take Charge of Your Diabetes” teaches
life skills for living a full, healthy life with diabetes. Call for
information, schedule of classes, and registration. Sponsor
message, page 162-163.
Healthy Living Kitchen. . . . . . . . . . . . 305-5969
Cooking classes, grocery tours, and educational programs
in a unique learning environment. Classes are located on
the UTMC campus or may be requested at community
locations. See sponsor message, page 162-163.
MEDICAL INSURANCE &
FINANCING
Organizations related to paying for medical care are listed
here. Most, but not all, are associated with public insurance
(Medicare and TennCare). TennCare MCOs are listed.
For an explanation of services, products, types of coverage
listed here, and a review of Medicare options, see the
Action Guide (pages 32-39). Also see the Action Guide
(pages 39-44) for more information about TennCare.
For information about programs that help low-income
seniors with medication costs, see Prescription Drug
Assistance, page 141-142.
AMOS – Affordable Medicine Options
for Seniors (CAC) . . . . . . . . . . . . . . . . . . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
AMOS provides one-on-one advising, group presentations,
and training sessions on Medicare. Individual assistance
is available to learn about Medicare options, choose a
plan, and maximize health benefits at the lowest cost.
AMOS helps advocate for Medicare beneficiaries and filing
appeals. Free. See sponsor message, page 164.
125
KEPRO . . . . . . . . . . . . . . . . . . . . 1-844-430-9504
KEPRO, Tennessee’s Medicare quality improvement
organization, answers questions, explains rights, makes
appropriate referrals regarding Medicare, and helps with
filing appeals. Responds to written complaints about quality
of medical care received in hospitals and skilled care
facilities, such as nursing homes and hospices. Works with
providers to improve quality of care.
Legal Aid of East Tennessee . . . . . . 637-0484
607 W. Summit Hill Dr., 37902
Legal assistance on medical insurance issues, including
Medicaid/TennCare and Medicare. Call for appointment.
Medicaid/TennCare
(Application) . . . . . . . . . . . . . . . 1-800-318-2596
Apply for Medicaid/TennCare through the Health Insurance
Marketplace, at www.healthcare.gov, or call the number
listed here. If you need help with the online application
process, call AMOS on page 164.
Medicare: . . . . . . 1-800-MEDICARE (633-4227)
TTY (for deaf only) . . . . . . . . . . . . . . . . 1-877-486-2048
Website . . . . . . . . . . . . . . . . . . . . . www.medicare.gov
Health insurance for those 65+ who draw Social Security
or pay monthly premiums; also for younger persons who
have drawn disability benefits (SSDI) for two years or, in
some cases, have a terminal illness. Phones answered by
agents 24 hours a day, seven days a week; closed only for
federal holidays.
Medicare Parts A & B (Original Medicare)
Information and answers regarding individual claims
about hospital and medical coverage. Can also provide
information about Medicare-participating physicians and
equipment suppliers. Some services can be accessed on
the Medicare website, which includes information about
quality of service from health-care providers (including
hospitals, nursing homes, and home-health agencies).
126
Medicare Part C (Advantage Plans)
Contact customer service at your Medicare Advantage
plan (most are open 24 hours/7 days a week). The toll-free
number is on the back of your member ID card. For general
information about Part C, call Medicare or go to medicare.
gov, which includes evaluations of all Advantage plans.
Medicare Part D (Prescription Drug Plans)
Contact customer service at your Medicare Part D plan
(most are open 24 hours/7 days a week). The toll-free
number is on the back of your member ID card; or visit
medicare.gov, which includes evaluations of all Part D
plans. For help in choosing or enrolling in a Part D plan,
contact Medicare or AMOS (page 164) for advice and help.
Medicare Extra Help for Part D 1-877-331-9091
Social Security Office
8530 Kingston Pike, 37919
Extra help with prescription costs through the Low Income Subsidy
(LIS) for eligible Medicare Part D enrollees with low income and
assets. For application assistance, call AMOS, page 164.
Medicare Savings Programs (MSP) . . . . . 594-6151
TN Dept. of Human Services
2700 Middlebrook Pike, Suite 100, 37921
Qualified Medicare Beneficiaries (QMB), Specified Lowincome Medicare Beneficiaries (SLMB), and Qualifying
Individuals 1 (QI1) programs help low-income seniors pay
for Medicare coverage. Call to check income eligibility.
State Health Insurance
Assistance Program (SHIP) . . . 1-877-801-0044
East TN Area Agency on Aging & Disability
9111 Cross Park Drive, Suite D-100, 37923
Provides free counseling and advocacy on health
insurance issues, including information and assistance
with Medicare, Medicare Health Plans, Medicare Part D,
Medicare supplemental (Medigap) insurance, and applying
for Medicare Savings programs and Low-Income Subsidy.
See sponsor message, page 225.
127
TennCare & TennCare Behavioral
Health Advocacy Program . . . . . 1-800-758-1638
TTY (for deaf only) . . . . . . . . . . . . . . . . . 1-877-779-3103
TN Community Services Agency
Hours: 9 a.m. - 4 p.m., Mon. - Fri. Helps consumers determine
how to apply for or re-verify TennCare enrollment and explains
qualification criteria. Helps enrollees understand benefits,
available services, how to access them, and file appeals.
Automated phone system: Press “2” for behavioral health
issues. Helps consumers of behavioral health and substance
abuse services with TennCare with advocacy, applications,
benefit information; accessing services; filing complaints/
grievances; and starting the appeal process.
Family Assistance
Service Center . . . . . . . . . . . . . 1-866-311-4287
TTY (for deaf only) . . . . . . . . . . . . . . . . . 1-800-772-7647
Answers questions about services such as TennCare, SNAP,
and Families First. Mon.-Fri., 8 a.m.-4:30 p.m.
TennCare Managed Care Organizations
Amerigroup . . . . . . . . . . . . . . . 1-800-600-4441
Three Lakeview Place, 22 Century Blvd., Suite 310, Nashville,
37214
BlueCare . . . . . . . . . . . . . . . . . . 1-800-468-9736
1 Cameron Hill Circle, Suite 0002, Chattanooga, 37402-0002
TennCare Select . . . . . . . . . . . 1-800-276-1978
1 Cameron Hill Circle, Suite 0002, Chattanooga, 37402-0002
United Healthcare
Community Plan . . . . . . . . . . . 1-800-690-1606
2035 Lakeside Centre Way, Suite 200, Knoxville, 37922
TennCare Solutions Unit . . . . . 1-800-878-3192
Helps file appeals for TennCare medical, behavioral health,
and pharmacy denials. Also takes requests to change
health plans. Open enrollment in Knox County is in July.
128
Tennessee Health Care
Campaign . . . . . . . . . . . . . . . . . 1-615-227-7500
1321 Murfreesboro Pike, Suite 311, Nashville, TN 37217
Works for affordable access to high-quality health care
for all Tennesseans. Also provides a statewide, toll-free
number to GetCoveredTenn 1-844-644-5443, to find local
help for enrollment in the Affordable Care Act Healthcare
Marketplace and TennCare.
Tennessee Health Connection . . 1-855-259-0701
P.O. Box 305240, Nashville, 37230-5240
TennCare service center for questions about TennCare,
to report changes in your personal information, and more.
Mon.-Sat., 8 a.m. - 8 p.m. EST.
MENTAL HEALTH SERVICES
For information about TennCare’s coverage of mental
health services, see Medical Insurance & Financing
(pages 125-129)
Emergency Services
CONTACT Care Line . . . . . . . . . . . . . . 584-4424
Crisis help line. 10 a.m.-10 p.m., 365 days/year.
Crisis Stabilization Unit . . . . . . . . 541-6958
A service of Helen Ross McNabb Center
Provides non-hospital, facility-based services that render
short-term treatment to facilitate access to services and
stabilization to prevent acute psychiatric hospitalization. Will
provide these services of a voluntary status to adults (18+)
who have been diagnosed with a mental illness and/or
co-occurring disorders that are experiencing a behavioral
health crisis.
National Suicide Prevention Lifeline
. . . . . . . . . . . . 1-800-273-TALK (1-800-273-8255)
. . . . . . . . . . . . . 1-800-SUICIDE (1-800-784-2433)
Suicide prevention line. 24 hours, 365 days/year.
129
Mobile Crisis Unit . . . . . . . . . . . . . . 539-2409
A service of Helen Ross McNabb Center
Provides 24-hour crisis response system for individuals experiencing a behavioral health crisis. Provides assessment,
triage, and access to appropriate levels of care. Triage staff
will determine if caller needs to be seen face to face. If caller
needs to be seen, a master’s level clinician will meet the client
in-person or via video conference to determine level of care
needed. Service available in Knox, Blount, Loudon, Sevier
and Monroe counties.
Geriatric Assessment Units
These hospital units evaluate older adults with medical,
behavioral, mood or memory problems and provide
short- term inpatient treatment. Medicare, TennCare,
private insurance, and private pay. See Assessment
(pages 55-56).
Information and Advocacy
Disability Rights TN . . . . . . . . 1-800-342-1660
9050 Executive Park Drive, Suite 101 B, 37923
Advocates for legal rights of persons with developmental
and mental disabilities, and investigates institutional abuse
and neglect of persons with mental illness.
Mental Health Association
of East TN, Inc. . . . . . . . . . . . . . . . . . . 584-9125
9050 Executive Park Drive, Suite 104-A, 37923 (street)
P.O. Box 32731, 37930-2731 (mailing)
Specializes in mental health education, referrals to mental
health and addiction treatment services, and client advocacy.
Assistance includes free mental illness screenings and client
support via the Peer Recovery Call Center (same number)
is open 8:30 a.m. - 5:30 p.m. Website includes resources
about seniors and stress, dementia, depression, etc.; offers
a free and anonymous Geriatric Depression Rating Scale.
Call to report problems with access to mental health services;
advocates with service providers to help get treatment access.
130
ngoing Mental Health Treatment &
O
Counseling
See also Counseling (pages 62-64). Many home health
care agencies (pages 91-93) and nursing homes
(pages 132-135) provide mental health services, including
monitoring medication levels, behavior management
education, and counseling (in home or facility).
Cherokee Health Systems
Provides access to mental health care to those who are
insured, underinsured, and uninsured. Sliding fee scale.
Fifth Avenue . . . . . . . . . . . . . . . . . . . . . 525-2104
538 Fifth Avenue, 37917
Mon.-Fri., 8 a.m.- 5 p.m.
Center City . . . . . . . . . . . . . . . . . . . . . . 544-0406
2018 Western Avenue, 37921
Mon.-Fri.., 8 a.m.-8 p.m.; Sat., 8 a.m.-4 p.m.
East Knox . . . . . . . . . . . . . . . . . . . . . . . 522-6097
2202 Martin Luther King Jr. Boulevard, 37915
Mon.- Fri., 8 a.m.-5 p.m.
North Knoxville. . . . . . . . . . . . . . . . . . . .947-6220
7714 Connor Rd., Suite 105, Powell, 37849 Office hours:
Mon., Wed., Thurs., 7:30 a.m. -6 p.m., Tues., 7:30 a.m. 7 p.m., and Fri., 8 a.m. - 5 p.m.
Helen Ross McNabb Center . . . . . . . . 637-9711
201 W. Springdale Avenue, 37917
Integrated mental health care system, substance abuse/
addiction treatment, services including prevention, treatment,
and rehabilitation. Patients can be referred by self, family, or
professionals. TennCare, private insurance, private pay. Free
to eligible participants.
Peninsula Outpatient Centers . . . . . 970-9800
Member of Covenant Health
1451 Dowell Springs Boulevard, Suite 101, 37909
Counseling, medication management, case management,
support groups, recovery programs. Insurance, private pay.
131
Tennessee Mental Health
Consumers Association . . . . . . . . . . 281-3683
200 W. 5th Avenue, 37917
Certified Peer Recovery Specialist, Non-Clinical, Psycho
Social Rehabilitation for TennCare beneficiaries, age 18+,
with a mental health diagnosis. Advocate on staff to help
those with TennCare whose mental health care needs are
not being met. Offers classes in independent living skills,
coping skills, health and wellness, self-advocacy, creative
expression and more. Mon. - Fri., 8 a.m. - 3 p.m.
Intensive Outpatient Programs
These programs specialize in emotional health recovery
and substance abuse issues for people who need less
intensive treatment than inpatient hospital programs but
more intensive than is provided in traditional outpatient
programs. Medicare, TennCare, private insurance,
private pay. For those that provide intensive outpatient
programs, see Ongoing Mental Health Treatment &
Counseling section above.
NURSING HOMES
Nursing Home Assistance
Some agencies provide objective information, help in
selection and application, and problem resolution. See also
Case Management, pages 57-58.
For help in keeping a person at home who might otherwise
have to enter a nursing home, see pages 17 in the
Action Guide and the introductions to Family Caregiver
Support, pages 85, and Personal Support Services
Agencies, pages 136-137.
132
CHOICES . . . . . . . . . . . . . . . . . 1-866-836-6678
East TN Area Agency on Aging & Disability
9111 Cross Park Drive, Suite D-100, 37923
Provides the help seniors or disabled adults need to apply
for long-term services and support in nursing facilities,
private homes, or community settings. Must meet financial
and medical eligibility for TennCare/Medicaid Long-Term
Care. See pages 42-44 for details.
Long-Term Care Ombudsman
Program . . . . . . . . . . . . . . . . . . . . . . 691-2551
East TN Human Resource Agency
9111 Cross Park Drive, Suite D-100, 37923
Enter extension 4223. Assistance with resolving complaints
between patient or family and nursing home, assisted living
facility, or residential home for the aged. Offers information
about long-term care. See sponsor message, page 225.
Knox County Nursing Homes
For a list of nursing homes in the eight counties surrounding
Knox County, call the Long-Term Care Ombudsman
Program, listed above. For information about nursing home
admissions and financing see Action Guide (pages 23-30).
Payment: Medicaid, Medicare, private insurance, long-term
care insurance, and private pay. Not all nursing homes
accept Medicaid. Medicaid applications to nursing homes
are screened by Medicaid/TennCare.
Many Knox County nursing homes provide skilled and/or
intermediate care. Some hospitals have transitional care
units with services equivalent to nursing home care. Skilled
care, or transitional care, includes high-level wound care,
respirators, tube feeding, intravenous therapy, and more.
Nursing homes must provide mental health counseling if
needed; most contract with a mental health agency. Cost is
paid by resident, although Medicare, TennCare, or private
insurance can provide coverage. Nursing homes must offer
rehabilitation services (physical, speech, and occupational
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therapy). Some offer rehabilitation as an outpatient service
as well. A doctor must prescribe the therapy, but the patient
can choose the provider.
Ben Atchley State Veterans’ Home . . . 862-8100
One Veterans Way, 37931 (street)
9910 Coward Mill Road, 37931 (mailing)
Beverly Park Place Health &
Rehab . . . . . . . . . . . . . . . . . . . . . . . . . . . 687-1321
5321 Beverly Park Circle, 37918
Holston Health and Rehabilitation
Center . . . . . . . . . . . . . . . . . . . . . . . . . . 524-1500
Affiliated with NHC
3916 Boyd’s Bridge Pike, 37914
Island Home Park Health & Rehab . . 573-9621
1758 Hillwood Drive, 37920
See sponsor message, page 207.
Kindred Nursing & Rehabilitation –
Northhaven . . . . . . . . . . . . . . . . . . . . . 689-2052
3300 N. Broadway, 37917
Little Creek Sanitarium . . . . . . . . . . . 690-6727
1811 Little Creek Lane, 37922
NHC Healthcare
Farragut . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 777-4000
120 Cavett Hill Lane, 37934
See sponsor message, page 202.
Fort Sanders . . . . . . . . . . . . . . . . . . . . . . 525-4131
2120 Highland Avenue, 37916
Dementia unit.
Knoxville . . . . . . . . . . . . . . . . . . . . . . . . 524-7366
809 E. Emerald Avenue, 37917
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Serene Manor Medical Center . . . . . . 523-9171
970 Wray Street, 37917
Shannondale Health Care Center . . . 690-3411
7424 Middlebrook Pike, 37909 (street)
801 Vanosdale Road, 37909 (mailing)
See sponsor message, page 166.
Summit View of Farragut . . . . . . . . . . 966-0600
12823 Kingston Pike, 37934
West Hills Health & Rehab . . . . . . . . . 588-7661
6801 Middlebrook Pike, 37909
See sponsor message, page 189.
Westmoreland Health & Rehab
Center . . . . . . . . . . . . . . . . . . . . . . . . . . 584-3902
5837 Lyons View Pike, 37919
Formerly Brakebill Nursing & Rehab Center. See sponsor
message, page 191.
ONE CALL CLUB
One Call Club (CAC) . . . . . . . . . . . . . . 595-3006
Office on Aging
611 Winona Street, 37917
Membership program with annual fee helps individuals
of any age with one-call access to services needed to
maintain their homes and independence. Members pay
for services received. Most vendors offer discounts.
Provides peace of mind, reduces risk of scams and
ensures that reliable professionals perform services.
See sponsor message, page 202.
PERSONAL EMERGENCY
RESPONSE SYSTEMS
Personal emergency response systems (PERS) enable
seniors to remain independent and provide 24-hour
135
contact in case of accidents and emergencies, medical
or non-medical. Help is available at the press of a button
usually worn on waterproof necklace, wristband, or
belt clip. Some systems automatically call 911, others
allow user to determine their own emergency contacts.
Requires installation and monthly fee. Systems can
be used for 24-hour reassurance. Security system
companies also offer PERS.
Some offer at extra cost, reminders about medications,
doctors’ appointments, blood sugar checks, exercise, meals,
etc. Reminders can be personalized recorded messages,
but some use 24-hour attendants.
Philips Lifeline (CAC) . . . . . . . . 1-866-674-9900
Office on Aging
P.O. Box 51650, 37950-1650
Enter extension 4310; mention code TN765. User can
choose individuals or services to be contacted during an
emergency. See sponsor message, page 176.
PERSONAL SUPPORT
SERVICES AGENCIES
These agencies can provide sitters, escorted transportation,
grocery shopping, meal preparation, companionship, and
light housekeeping. Some provide 24-hour care or live-in
sitters (see Live-In Help, page 117, for description). Most
agencies offer personal care (bathing, dressing, changing
beds, hair care, etc.) with flat-rate or hourly fees. These
services can help frail older persons remain independent
at home. Home health care agencies may also provide
personal care.
Agencies must be licensed as personal support services
agencies with the Tennessee Department of Mental Health.
To be listed here, agencies must be licensed and meet other
criteria. When you hire an individual or company to come onto
your property or into your home, you assume a certain amount
136
of risk, as does the person hired. See the Action Guide
(pages 11-13) for a list of questions to ask when hiring in-home
services.
Some agencies will perform–free or for a fee–an in-home
assessment of client’s needs and make recommendations
and referrals to provide the needed services.
Agencies may assist with bill-paying, money management,
in-home counseling, care coordination, pet care, foot care,
and other tasks. If you need a specific service, ask if it is
offered. For names of additional agencies that offer such
services, call Senior Information & Referral, 546-6262.
Most non-medical in-home services are not covered by
Medicare, TennCare, or private insurance but are covered
by some long-term care plans. Rates vary.
Aid & Assist at Home. . . . . . . . . . . . . 246-7000
An Addus HomeCare Company
1645 Downtown West Boulevard, 37919
Alternative Care Sitting Services . . . 588-3828
6224 Western Avenue, 37921
Always Best Care Senior Services . 259-7770
9724 Kingston Pike, Suite 702, 37922
See sponsor message, page 157.
Autumn Care . . . . . . . . . . . . . . . . . . . . 776-9917
3222 Byington Beaver Ridge Road, 37931
See sponsor message, page 186.
BrightStar . . . . . . . . . . . . . . . . . . . . . . 690-6282
6500 Papermill Drive, Suite 205, 37919
See sponsor message, page 171.
CHOICES . . . . . . . . . . . . . . . . . 1-866-836-6678
East TN Area Agency on Aging & Disability
9111 Cross Park Drive, Suite D-100, 37923
Provides the help seniors or disabled adults need to apply
for long-term services and support in nursing facilities,
private homes, or community settings. Must meet financial
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and medical eligibility for TennCare/Medicaid Long-Term
Care. See pages 42-45 for details.
Comfort Keepers . . . . . . . . . . . . . . . . 670-9339
2575 Willow Point Way, Suite 107, 37931
See sponsor message, page 182.
D&S Community Services . . . . . . . . 980-5502
269 Cusick Road, Suite C2, Alcoa, 37701
East Tennessee Personal Care Service . 692-2200
9125 Cross Park Drive, Suite 100, 37923
P. O. Box 30291, 37930
See sponsor message, page 180-181.
Helping Hands at Home, Inc. . . . . . . 922-9860
6919-B Maynardville Pike, 37918
See sponsor message, page 177.
Helping Hands Home
Assistance, Inc. . . . . . . . . . . . . . . . . . 246-1957
6900 Office Park Circle, 37909
Home Helpers of East TN . . . . . . . . . . 771-9119
2240 Sutherland Avenue, Cherokee Mills, Suite 3, 37919
See sponsor message, page 224.
Home Instead Senior Care . . . . . . . . 523-1300
4635 Chambliss Avenue, 37919 (street)
P.O. Box 11206, 37939-1206 (mailing)
See sponsor message, page 220.
Home Support Services LLC . . . . . . 525-9626
2723 E. Magnolia Ave., Suite B, 37914
Homewatch CareGivers . . . . . . . . . . . 470-4292
9047 Executive Park Drive, Suite 210, 37923
See sponsor message, page 201.
138
Options for Community Living . . 1-866-836-6678
East TN Area Agency on Aging & Disability
9111 Cross Park Drive, Suite D-100, 37923
A state-funded program that provides services such as
homemakers, home-delivered meals, personal care, and
case management for seniors and disabled adults. Cost
share dependent on income.
Personal Care Choices . . . . . . . . . . . 681-0999
357 N. Houston Street, Maryville, 37801
See sponsor message, page 222.
Preferred Care at Home of E. TN . . . . 474-9710
11320 Station West Dr., Suite 201, 37934
Project LIVE – Living Independently
Through Volunteer Efforts (CAC) . . . . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
In-home assessment, care management and referrals.
Volunteers perform chores and make minor home repairs
and safety modifications for eligible seniors. No fees;
contributions accepted. See sponsor message, page 221.
ResCare HomeCare . . . . . . . . . . . . . . 539-9695
404 Ebenezer Rd., 37923
Right at Home . . . . . . . . . . . . . . . . . . . 766-5718
601 S. Concord Street, Suite 114, 37919
See sponsor message, page 173.
Senior Citizens Home
Assistance Service, Inc. . . . . . . . . . . 523-2920
215 Bearden Place, 37917 (street)
P.O. Box 3025, 37927 (mailing)
Sliding scale fee for limited hours. See sponsor message,
page 219.
139
Senior Companion Program (CAC) . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Volunteers (age 55+) serve as part-time companions,
providing light housekeeping and personal care for
homebound adults, and respite for caregivers. Free.
Contributions accepted. See sponsor message, page 164.
Senior Home Assistance of TN . . . . . 769-4170
2911 Essary Dr., Suite C, 37918 (street)
P.O. Box 5229, 37928 (mailing)
See sponsor message, page 214.
Seniors Helping Seniors . . . . . . . . . . 269-4483
304 Wardley Rd., 37934
See sponsor message, page 208.
Senior Solutions Homecare . . . . . . . 539-5224
9051 Executive Park Dr., Suite 201, 37923
Stay at Home of Knoxville . . . . . . . . . . 357-2050
9827 Cogdill Road, Suite 1, 37932
See sponsor message, page 205.
Tender Hearts Homecare Services . . 531-1193
9724 Kingston Pike, Suite 303, 37922
Visiting Angels . . . . . . . . . . . . . . . . . . 531-4833
106 Debusk Lane, 37922
See sponsor message, page 190.
PET SERVICES
In addition to the listed pet services, there are mobile pet
grooming services. Check the Yellow Pages under Pet
Grooming or online.
Feed-A-Pet (CAC) . . . . . . . . . . . . . . . . . . . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650-1650 (mailing)
140
Assists low income, homebound seniors (age 60+) in Knox
County with delivery of monthly pet food donations. No fees,
contributions accepted.
Knox PAWS - Placing Animals
with Seniors (CAC) . . . . . . . . . . . . . . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Places adoptable animals with low-income Knox County
seniors age 60+, who do not currently own a pet and live in
pet-friendly environments. Project LIVE takes applications
and works with the seniors to ensure a suitable match. See
sponsor message, page 223.
Pet Loss Support Service . . . . . . . . . 755-8839
University of TN Veterinary Medical Center
2407 River Drive, 37996
Veterinary Social Work provides support group, or four free
individual sessions, for anyone who has lost a pet through
death or disappearance, or whose pet is terminally ill.
Group meets on alternating Tuesdays, 6:30-8 p.m. at the
UTVMC Small Animal Hospital. Call or go online for more
information or directions, www.vetsocialwork.utk.edu. Open
to public; join anytime. Free.
PRESCRIPTION DRUG ASSISTANCE
AMOS – Affordable Medicine Options
for Seniors (CAC) . . . . . . . . . . . . . . . . . . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
AMOS provides information, individual advice, referrals,
and assistance with application forms to lower prescription
medicine costs. Group presentations. Free. See sponsor
message, page 164.
141
BenefitsCheckUp . . . . . . . . . . . . .1-888-268-6706
A Division of the National Council on Aging (NCOA)
Comprehensive, confidential, free online tool designed
to connect older adults with benefits and resources in
their area including healthcare, prescription medication,
housing, nutrition, utility assistance and more. Visit www.
benefitscheckup.org
Medicare Part D . . . . . . . . . . . . 1-800-633-4227
Medicare offers prescription drug coverage to everyone
with Medicare. If you decide not to get Medicare drug
coverage when you’re first eligible, you’ll likely pay a
late enrollment penalty unless you have other creditable
prescription drug coverage, or you get Extra Help. Call
AMOS for advice and assistance in enrolling in Part D and
applying for Extra Help.
REHABILITATION SERVICES
Rehabilitation services include physical, occupational,
respiratory, cardio, and other kinds of therapy. People
suffering from stroke, arthritis, neurological disorders,
spinal cord and brain injuries, or recovering from joint
replacements, injuries, or some surgical procedures may
require rehabilitation services.
Therapy can be provided on an inpatient basis in
nursing homes (pages 132-135) and hospitals (pages
98-101). Outpatient rehabilitation services are available
from home health care agencies (pages 91-93),
nursing homes, hospital-based outpatient therapy
centers, and private therapists. A doctor must prescribe;
patient may choose provider. Medicare, TennCare,
private insurance, private pay.
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RESPITE
Respite is short-term relief for caregivers by providing
a trained substitute, in or outside the home. Adult day
services (pages 51-53) and personal support services
agencies (pages 136-140) provide respite. Some nursing
homes (pages 132-135), retirement centers, assisted
care living facilities, and residential homes for the
aged (pages 104-110) offer weekend and vacation respite,
but space, especially in nursing facilities, often is limited.
Private pay; some long-term care plans cover respite.
RETIREMENT BENEFITS
For information about retirement benefits for veterans, see
Veterans’ Services, pages 152-153.
Railroad Retirement Board . . . 1-877-772-5772
233 Cumberland Bend, Suite 104, Nashville, 37228
Information for railroad retirees and their survivors. Toll-free
number directs callers to area office. Phone answered Mon.,
Tues., Thurs., Fri., 9 a.m.-3:30 p.m. Wed., 9 a.m.-12 p.m.
Social Security Administration . . . 1-800-772-1213
TTY (for deaf only) . . . . . . . . . . . . . . . . 1-800-325-0778
8530 Kingston Pike, 37919
Supplemental Security Income (SSI), disability, survivors’,
and retirement benefits available, based on eligibility. If
appointment at local office is necessary, schedule by
calling number listed between 7 a.m. and 7 p.m., Mon. - Fri.
First few days of month are busiest time.
SENIOR ADVOCACY GROUPS
AARP . . . . . . . . . . . . . . . . . . . . . 1-866-295-7274
Membership organization. Nonpartisan advocacy at local,
state, and national levels on issues affecting people 50+.
Call for list of local chapters and information. See sponsor
messages, pages 160, 168, 224.
143
Knoxville-Knox County
Council on Aging . . . . . . . . . . . . . . . . . . . 524-2786
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Advocates on behalf of Knox County seniors. Meets
on 2nd Thursday of month (Sept.-June) at O’Connor
Senior Center. Membership is free to individuals, and
organizations concerned with aging issues. Informational
program; open to the public. See sponsor message, page
165.
SENIOR CENTERS
Centers offer activities designed for Knox County seniors
(minimum age varies). Most activities are free/low cost
and include: exercise/fitness; arts and crafts; recreational,
educational, and social activities; health education and
screenings; special programs; and volunteer opportunities.
Most have computers for participant use, computer classes
and free Internet (Wi-Fi) access. Some offer dances/dance
classes, travel opportunities, support groups and clubs. For
opportunities outside of senior centers, see Activities &
Recreation, pages 47-51.
Carter Senior Center . . . . . . . . . . . . . 932-2939
Knox County Senior Services
9040 Asheville Highway, 37924
Ages 50+, Mon.-Fri., 8 a.m.-4:30 p.m.
Corryton Senior Center . . . . . . . . . . . 688-5882
Knox County Senior Services
9331 Davis Drive, Corryton, 37721
Ages 50+, Mon., Wed., Fri., 7:30 a.m.-4 p.m., Tue. & Thu., 8 a.m.4:30 p.m. Newsletter of activities.
Halls Senior Center . . . . . . . . . . . . . . 922-0416
Knox County Senior Services
4405 Crippen Road, 37918
Ages 50+, Mon., Tue., Wed., 8:30 a.m.-5 p.m., Thur. & Fri.,
8 a.m.-4:30 p.m. Newsletter of activities.
144
John T. O’Connor
Senior Center (CAC) . . . . . . . . . . . . . . 523-1135
Office on Aging, Knox County, and City of Knoxville
611 Winona Street, 37917
Ages 50+, Mon.-Fri., 8:30 a.m.-4:30 p.m. (some nights and
weekends for dances and special events). Classes and
activities are offered covering a variety of topics including
education, recreation, physical fitness, health education
and health screenings. Internet Cafe on site; Senior Savvy
Technology Program offers computer, smart phone,
and tablet classes for users of Mac/Apple, Android, PC/
Windows, and Google-based devices. For the center’s
weekly schedule, see “Weekly Update” in the Knoxville
News Sentinel; get on the mailing list for Elder News and
Views, which includes a monthly schedule of activities; or
visit knoxseniors.org. See sponsor message, page 221.
Karns Senior Center . . . . . . . . . . . . . . 951-2653
Knox County Senior Services
8042 Oak Ridge Hwy., 37931,
Mon.-Fri. 7:30 a.m. - 4 p.m.
Larry Cox Senior Center . . . . . . . . . . 546-1700
City of Knoxville Parks & Recreation
3109 Ocoee Trail, 37917
Mon.-Fri., 8 a.m.-4 p.m. See sponsor message, page 166.
South Knox Senior Center . . . . . . . . 573-5843
Knox County Senior Services
6729 Martel Lane, 37920
Ages 50+, Mon.-Fri., 7:30 a.m.-4 p.m. Pool for swimming,
exercise, and therapeutic programs. Newsletter of activities.
Strang Senior Center . . . . . . . . . . . . . 670-6693
Knox County Senior Services
109 Lovell Heights Road, 37922
Ages 50+, Mon.-Fri., 8 a.m.-4 p.m. Newsletter of activities.
See Knox County Senior Services sponsor message, page
185.
145
SUPPORT GROUPS
Local and online support groups related to aging, family
caregiving, and other topics can be useful to seniors and
caregivers. For local age-related support groups, you can
check with Senior Information & Referral (page 110),
O’Connor Senior Center (page 145), places of worship,
hospitals, nursing facilities, social service agencies, home
health care agencies, and other people or organizations
that serve seniors. See also Family Caregiver Support
(85-86), Medical Information & Health Education
(121-125), and Mental Health Services (129-132) for
organizations that may offer support groups.
TAXES
Internal Revenue Service . . . . 1-800-829-1040
TTY (for deaf only) . . . . . . . . . . . . . . . . 1-800-829-4059
Telephone tax assistance.
Property Tax Freeze . . . . . . . . . . . . . . 215-8554
Trustee’s Office
1028 Old Cedar Bluff Road, 37923
For income-eligible property owners age 65+ who pay
Knox County property taxes, the program freezes property
tax amounts. Must reapply every year. See Sponsor
message, page 207.
Property Tax Relief
City residents . . . . . . . . . . . . . . . . . . . . . 215-2084
City Tax Office, 400 Main Street, Suite 445
County residents . . . . . . . . . . . . . . . . . . . 215-8554
City-County Building, Suite 418, 37902
Trustee’s Office, 1028 Old Cedar Bluff Road, 37923
Low-income homeowners age 65+ or medically disabled,
and eligible disabled veterans, get partial rebate on
property taxes. Apply between Oct. 1 and Apr. 5 each year.
Your tax invoice outlines program guidelines. See sponsor
message, page 207.
146
Tax Counseling for the Elderly . . . . . 521-5569
Trained AARP volunteers help fill out federal income and
Tennessee tax forms at O’Connor Senior Center and
other sites. Number listed belongs to United Way and is
on loan to Tax Aid from mid-January to April 15. Call for
location/hours of sites and for appointment (required for
some sites).
VITA (Volunteer Income
Tax Assistance) . . . . . . . . . . . 1-800-829-1040
TTY (for deaf only) . . . . . . . . . . . . . . . . 1-800-829-4059
IRS-trained volunteers provide help. Call for places and
times. Bring tax documents and last year’s tax return.
TELEPHONE REASSURANCE
See also Personal Emergency Response Systems
(pages 135-136).
CONTACT Care Line
Crisis care line . . . . . . . . . . . . . . . . . . . . . 584-4424
Business . . . . . . . . . . . . . . . . . . . . . . . . . . 312-7450
P.O. Box 4641, Oak Ridge, 37831-4641
Daily telephone reassurance check for elderly or disabled
persons who live alone or are isolated. Will call registered
persons every day between 9 a.m.- 9 p.m. to check on
well-being. Call business office between 10 a.m.-5 p.m.
to establish service or download form from website (www.
contactcareline.org). Persons who feel lonely or in need of
reassurance can call the crisis care line between 10 a.m.10 p.m., 7 days a week. Free.
TELEPHONE SERVICE DISCOUNTS
The following services are provided to help low-income
persons better afford telephone installation/activation and
service. For information about phone services for persons
with disabilities, see Disability Services (pages 71-77).
To qualify for any services listed here, persons must
147
receive assistance from federal programs including but
not limited to TennCare, Medicaid, SSI, and SNAP. Others
might qualify based on gross monthly income. Proof of
income and benefits are required.
Please note: You can get assistance to have either a landline or wireless plan with these programs, but not both.
Landline Phone Service
Local landline telephone providers can offer discounted or
free services for those who qualify.
Contact a local telephone provider or the TN Regulatory
Authority (TRA) (page 62) for information.
Lifeline Service
Discounted monthly rate for individuals who qualify.
Link Up Tennessee
Provides discount for persons who cannot afford entire
installation and connection charges. Payment plan can be
arranged for cost of installation. No deposit for customers
who request local service only through this program.
Wireless Phone Service
The following wireless (mobile or cell) companies offer
free cell phones and free basic wireless talk plans with
specified monthly minutes for those who qualify. This is the
Lifeline program, described above, for wireless phones.
The Federal Communications Commission (FCC) regulates
the services.
Assurance Wireless . . . . . . . . . 1-888-898-4888
Basic plan provides 250 voice minutes each month.
Options (more minutes, text plans, data plans) available for
a fee, which varies depending on deed plan. An automated
phone system answers; customer service representatives
are easily accessed for more information. Can also apply
through assurancewireless.com.
148
Safelink Wireless . . . . . . . . . . . 1-800-977-3768
Basic plans provide 68, 125, or 250 voice/text minutes
each month. Minutes can be added by buying a phone
card, available locally. No data plans are available. An
automated phone system answers; it is possible but not
easy to speak to a customer-service representative. Can
also apply through safelinkwireless.com.
TRANSPORTATION
Many providers listed below offer nonemergency
transportation for medical appointments, to and from
nursing homes and hospitals, for holiday or specialoccasion visits, and other trips. Some hospitals, eye
doctors, medical, rehabilitation, or other providers offer free
transportation for patients or clients to/from their facilities.
Private pay; TennCare, when applicable.
Private companies and individuals also provide
transportation for errands; see Errand Services, page
84. Seniors and their families often are concerned about
driving safety; for services that help seniors drive safely,
see Driver Safety, page 78-79.
AMR-Rural/Metro Ambulance
Nonemergency . . . . . . . . . . . . . . . . . . . . . . . . . . 546-9646
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 911
Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-855-249-2841
Billing address: 10140 Gallows Point Drive, 37931
Emergency and nonemergency ambulance service.
Counseling for Transportation (CAC) . . 673-5001
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Helps callers determine which local transportation services
suit needs and helps access those services. Free.
149
Knoxville Area Transit (KAT) . . . . . . . 637-3000
301 Church Avenue, 37915
Public transportation. Seniors (age 65+) and persons with
disabilities pay half fare with KAT ID or Medicare card.
KAT LIFT . . . . . . . . . . . . . . . . . . . . . . . . 215-7850
301 Church Avenue, 37915
KAT’s paratransit service transports passengers with
disabilities (as defined by ADA), Mon.-Sun., same hours as
buses. Passengers must be certified before riding. Fare is
$3 per one-way trip. Guests also pay fare; Personal Care
Attendants ride free. Service is door to door within service
area. Trip must be scheduled at least one day in advance.
Knox County CAC Transit . . . . . . . . . 524-0319
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Lift-equipped minibuses transport Knox County residents who
cannot use KAT for medical appointments, employment, and
other essential errands. Sliding scale fare. Call in advance
for reservation; evening and weekend trips can be arranged
for a fee.
Knoxville Commuter Pool . . . . . . . . . 974-5255
Center for Transportation Research
600 Henley Street, Suite 309, 37996-4133
Commuter information about van pools for employment.
Lifeguard Ambulance Services . . . . . 637-7800
1006 Dutch Valley Drive, Suite B, 37918
Nonemergency ambulance service for interfacility
medical transport. Also has a wheelchair-accessible van.
Out-of-Town Travel
Some bus lines and airlines offer senior citizen discounts.
Airlines provide boarding and transit assistance on request.
Priority Ambulance . . . . . . . . . . . . . . 688-4999
910 Callahan Drive, Suite 101, 37912
Emergency and nonemergency medical transport for
scheduled interfacility transports. Ambulances have TVs
for longer trips.
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Smart Trips . . . . . . . . . . . . . . . . . . . . . . 215-2916
City/county ride-share agency matches commuters who
want to carpool, works with employers, has bicycling
programs, and more. Participants are eligible to win gift
cards from area vendors.
Taxicab Inspector . . . . . . . . . . . . . . . . . 215-7379
Call to report complaints or unresolved problems with
taxicab or wrecker service companies.
Taxicabs
See Taxicabs in phone book Yellow Pages. There are
maximum rates that taxi companies may charge. Check
with Taxicab Inspector for rates. Ask dispatcher in advance
for approximate fare. Some companies offer special
services for seniors, but you must ask.
TennCare Transportation
Amerigroup . . . . . . . . . . . . . . . . . . . 1-866-680-0633
To arrange nonemergency TennCare transportation for
Amerigroup enrollees.
BlueCare and TennCare Select . . . 1-866-473-7563
To arrange nonemergency TennCare transportation for
BlueCare and TennCare Select enrollees.
United Healthcare . . . . . . . . . . . . . . 1-866-405-0238
To arrange nonemergency TennCare transportation for
United Healthcare enrollees.
Volunteer Assisted Transportation
(CAC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673-5001
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Volunteers provide transportation in program vehicles, for
eligible seniors and people with disabilities who require
assistance for safe travel. Must apply for service. See
sponsor message, page 168.
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VETERANS’ SERVICES
Military personnel records can include DD-214, discharge
papers, service personnel records, and service medical
records. These documents contain information normally
needed to verify military service for VA benefits. Discharge
papers are also required for burial in state veterans’
cemeteries. If veteran’s DD-214 has been misplaced or lost,
please call Knox County Veterans’ Services in this section for
assistance in obtaining a replacement copy. If the veteran is
deceased, a copy of the death certificate will be required by
the National Archives when requesting a replacement copy.
It can take six months or more to obtain VA benefits after
an application has been filed. The Fully Developed Claim
(FDC) program can speed up the process, but it is only for
applicants who can organize and submit all relevant claim
information with one filing. To file using FDC, obtain the
form (Form 21-527EZ) and instructions at www.va.gov.
American Red Cross . . . . . . . . . . . . . 584-2999
6921 Middlebrook Pike, 37909
Provides information and referral, emergency transportation
for VA appointments within the state, emergency communication
for military personnel worldwide, financial assistance to
military personnel, military retirees, and immediate family.
Ben Atchley State Veterans’ Home . . . 862-8100
One Veterans Way, 37931
Knox County Veterans’ Services . . . 215-5645
Knox Central Building, 1000 N. Central Avenue, Box 6, 37917
Assistance in filing VA claims. Conducts monthly outreach
at all Knox County Senior Centers, see pages 144-145.
Call for dates and times. Mon.-Fri., 7:30 a.m.- 4:30 p.m.
Tennessee Department of
Veterans’ Services . . . . . . . . . . . . . . . 594-6158
601 S. Concord Street, Suite 108, 37919
Information about VA benefits. Help in filing claims and
other paperwork.
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U.S. Department of
Veterans’ Affairs . . . . . . . . . . . . 1-800-827-1000
VA benefits including information about education programs;
home loans; disability; VA medical care; burial, survivors’,
and insurance benefits; and more. Automated phone
system; have Social Security or VA number available.
VA Medical Center . . . . . . . . . . 1-423-926-1171
James H. Quillen VAMC, Mountain Home, TN
P.O. Box 4000, Mountain Home, TN 37684
Vet Center . . . . . . . . . . . . . . . . . . . . . . 633-0000
2817 E. Magnolia Avenue, 37914
Individual and group counseling and psychotherapy for all
veterans who were in a war zone, in combat or wounded,
from WWII to present.
Veterans’ Affairs Knoxville
Outpatient Clinic . . . . . . . . . . . . . . . . . 545-4592
803 Ray Mears Boulevard, 37919
Medical and psychiatric treatment, counseling and
medications for veterans.
Veterans’ Upward Bound Programs . . . 974-2132
1914 Andy Holt, 25 HPER, University of Tennessee, 37996-2745
For veterans (low-income or first in family to go to college)
who are potential college students, even if GED is needed
first. Free services prepare for enrollment in vocational,
technical, or college level. Must have been discharged
from the military on or after Jan. 31, 1955, under conditions
other than dishonorable.
VOLUNTEER OPPORTUNITIES
Volunteers are needed throughout the community. There
are many opportunities for people of all ages to serve as
volunteers–more opportunities than space allows in this
directory. The following organizations can help you find the
right volunteer opportunity.
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RSVP – Retired & Senior
Volunteer Program (CAC) . . . . . . . . . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
A Senior Corps program that provides adults age 55+ with
information, training, benefits, and placement with local
nonprofit organizations. See sponsor message, page 164.
Volunteer Tennessee . . . www.volunteeretn.org
Office: 582-4085. Helps people of any age choose among
volunteer opportunities at local nonprofits. Volunteers can
browse opportunities and sign-up as available.
VOLUNTEER SERVICE
STIPEND PROGRAMS
Participants are enrollees in Senior Corps, a federal
program for low-income people age 55+. Enrollees are not
employed but are volunteers who receive a small hourly
stipend for service (20 hours/week for most). The stipend
received will not affect other benefits. Volunteers who
are not income-eligible are welcome but do not receive
stipends. See Senior Corps sponsor message, page 164.
Foster Grandparent Program (CAC) . . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, Knoxville TN 37950-1650 (mailing)
Foster Grandparents serve children and youth in public,
recreational, or institutional settings
Senior Companion Program (CAC) . . 524-2786
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, Knoxville TN 37950-1650 (mailing)
Senior Companion volunteers serve frail, homebound
adults who need companionship and assistance to remain
in their homes. Also provides respite for caregivers.
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Providing quality home health care.
Just like we promised.
Covenant HomeCare’s mission is to help people live with comfort, dignity and
independence by providing them with highly trained healthcare professionals
focused on all aspects of recovery. Since 1978, Covenant HomeCare has been
providing the highest quality home care services to help patients maintain
their independence and stay at home.
Covenant HomeCare recently received a 99.9% rating on its Quality
Assessments Only (QAO) Annual Performance Report from the Centers for
Medicare and Medicaid Services. The rating confirms Covenant HomeCare’s
commitment to putting our patients first and delivering excellent care.
Covenant HomeCare offers a wide range of services for transitional or
continued care including:
Skilled nursing
Certified nursing assistants
Physical therapy
Speech therapy
Occupational therapy
•
•
•
•
Medical social services
Behavioral health services
Hospice care
Home Medical Equipment
For more information, call (888) 719-8087
www.covenanthomecareandhospice.com
8302-0097
•
•
•
•
•
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HOME CARE
FOR SENIORS
At Always Best Care, every client receives
extraordinary care in an inspiring
environment with caring, compassionate
people. Our caregivers will help you or
your loved one stay in your home by
providing the highest levels of care and
companionship. Contact us today for a
free care consultation.
We’re dedicated to exceeding your
expectations ... always.
FREE ASSISTED
LIVING
PLACEMENT
SERVICES
At Always Best Care, we match
your needs to communities in your
area, then escort you on a tour of
those that best meet your needs.
And there’s never a charge for our
placement service! Contact us
today for a free consultation.
Call 1 (865) 259-7770
www.abc-greaterknoxville.com
Locations independently owned and operated throughout the United States and Canada.
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Grandparents as Parents
Providing support meetings and volunteer advocacy
support with information and referrals for:
• Parenting Again
• Financial Assistance
• Health & Mental Health Services • Benefits
• Custody & Guardianship
• Housing
gap
grandparents
as parents
524-2786
GAP is a program of the CAC Office on Aging. Learn more at knoxseniors.org.
SCSEP
Senior Community Service
Employment Program
524-2786
Employment Services for
Seniors Age 55+ including
 Paid Training
 Work Experience
 Extra Income
CAC Office on Aging | 2247 Western Ave. | Knoxville, TN 37921
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THE RESIDENCES
AT EASTPORT
ACTIVE SENIOR LIVING
317 McConnell St., Knoxville, TN 37915
Phone 865.403.1390 | email [email protected]
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DAILY LIVING
CENTER
An Adult Day Care Program for Knox
County residents age 60 and older
Monday-Friday, 7:45 a.m.- 4:15 p.m.
Accepting Choices and private pay
Health Screenings and monitoring
Little or no fee for
income eligible participants
Transportation provided at no cost
A program of the
Knoxville-Knox County
NORTH RIDGE CROSSING
3900 Probus Road • Knoxville
Call 689-8412 for information
HandiAccess Inc.
Age in place, safely at home
Ramps
Lifts
Grab bars
Door widening
Shower remodeling
Walk-in tubs
Call today for a
FREE Assessment!
865-947-4484
Licensed General Contractor
Certified Aging in Place Specialist
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SIX CENTERS OF
EXCELLENCE
ONE ACADEMIC MEDICAL CENTER
UTMedicalCenter.org
1-877-UTCARES
1924 Alcoa Hwy, Knoxville, TN, 37920
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AMOS
Affordable Medicine
Options for Seniors
(865) 524-2786
Get help with
Medicare Options
Medicare.gov Website
Assistance Programs
Educational Programs
Call for free, unbiased
individualized advising
Volunteer opportunities available.
EAST TENNESSEE’S CHOICE FOR
MOBILITY SOLUTIONS SINCE 1987
Wheel Chair Li�’s
s & Ramps
Scooter Li�s & Carriers
Lowered Floor Mini Vans
Sales & Service on All Brands
Gas & Brake Hand Controls
Motorhome Li�s & Modifications
5915 Casey Drive Knoxville TN 37909-1808
(865) 670 - 4060 Local
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(888) 670 - 4060 Toll Free
Knoxville-Knox County
(865) 546-7140
COUNCIL ON AGING
Learn! Plan!
Advocate!
for the Seniors in
Knoxville & Knox County
Join the
Knoxville-Knox County
COUNCIL ON AGING
Located in Powell
7800 Conner Road, Powell, TN 37849
524-2786
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hannondale
A Continuing Care
Retirement Community
In the heart of West Knoxville
Buckingham Private Homes
Retirement Center
Assisted Living Center
Health Care Center
For further information, please
Write or phone:
(865) 690-3411
Shannondale
801 Vanosdale Road
Knoxville, TN 37909
A Division of Presbyterian
Homes of Tennessee, Inc.
Circle of Blessings
Health Care
Established by our faith in God, grounded in our desire to provide
quality care and delay the transitioning of elderly individuals to
an assisted living facility.
As our loved ones age, they may need assistance. We are here to
meet the needs that may arise. We are committed to caring for
those you cherish most.
Caregivers
• Senior in-home care
• Recovery from surgery
or accident
Household Management
• Doctor appointments
• Housekeeping & shopping
• Meal preparation
circleofblessingshealthcare.com
(865) 680-6843
(865) 330-6333
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[email protected]
On Facebook at Circle of Blessings Healthcare
Stop Falls
Before they SToP you!
What you can do
to prevent falls:
● Exercise to improve
your strength and
balance – Special
classes are now
available.
● Clear your home of
clutter and other
hazards.
● Ask your doctor
to review your
medicines.
● Have your vision
checked.
The Knoxville-Knox County Senior
Safety Task Force was developed by
the Knox County Health Department
and its many community partners to
address the need for fall prevention
among our senior population.
For more information
contact the Knox County
Health Department Injury
Prevention Educator at
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Affordable
Cleaning Service
Providing Personal Attention
to Your Individual Needs
Residential Housekeeping
Licensed ~ Insured ~ Bonded
• Fully-trained and
background-checked staff
• Regular and/or one-time cleaning
• Move-in/Move-out
• Reliable and flexible scheduling
865.973.2603
affordablecleaningservicellc.com
Outsmart
con artists
Get tips
the latest alerts
scams at
hitting Tennessee. Sign up
Sign
upabout
for watchdog
for watchdog alerts at aarp.org/fraudwatchnetwork.
aarp.org/fraudwatchnetwork.
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YOUR LOVED ONE DESERVES CARE THAT IS
NOTHING LESS THAN EXTRAORDINARY.
SPECIAL
INTRODUCTORY OFFER
4 HOURS FREE
SAY, “I SAW IT IN THE SENIOR
SERVICE DIRECTORY!”
4 free hours with purchase
of 20 hour package.
Restrictions apply. CALL FOR DETAILS.
BrightStar Care® provides personalized care in any setting,
24 hours a day, 7 days a week, to people of all ages. We
are honored to display The Joint Commission Gold Seal
of Approval, a symbol of quality earned as a result of our
relentless commitment to providing A Higher Standard
of Care.
Providers for:
> CHOICES
> EEOICP
> Long Term Insurance
> Veterans Administration
> Self Pay with
weekly billing
BrightStar Care® of Knoxville
865 690 6282
6500 Papermill Drive Suite 205 Knoxville TN 37919-4814
www.brightstarcare.com/knox-anderson-blount-counties
Independently Owned & Operated
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A
different kind of Assisted Living
different Care
different Buildings
• A TRUE Home
• Well Trained,
Caring Team Members Environment
• Best Resident to
Staff Ratio in Industry
• Eden Alternative
Philosophy
KNOXVILLE
865-357-1660
• Small Buildings
• Dedicated Memory
Care Buildings
OAK RIDGE
865-481-6009
JOHNSON CITY
423-268-2224
A S S I S T E D L I V I NG A ND M E M OR Y C A R E
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FREE SERVICE TO SAVE MONEY
Weatherization
Assistance
Attention homeowners and renters
residing in Knoxville, Knox County
and/or KUB customers
Call CAC Housing & Energy Services for
information about a new program to keep more
money in your pocket.
Through weatherization, you can save on your
energy costs. This new program is FREE.
Call (865) 244-3080 TODAY!
CAC HOUSING & ENERGY SERVICES
2247 Western Avenue (Lower level) |Knoxville, TN 37921
Monday - Friday | 8 am - 4:45 pm
cachousing.org
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Assisted Living | Memory Care
Halls - 865.973.9055 | West Knoxville - 865.973.9027
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865-951-2653
865-215-5290
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Looking
for a job?
Senior
Employment
Service
• Job search assistance
• Employment workshops
• Job fairs
Call 524-2786
A program of the CAC Office on Aging
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Knoxville Senior Service Direct
Half page ad proof.
W
Excellence throughConnection
WESTMORELAND HEALTH & REHAB CENTER
5837 Lyons View Pike
Knoxville, TN 37919
865-584-3902
www.westmorelandcares.com
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865-777-0153
11304 Station West Drive,
Knoxville, TN 37934
···························
With over 30 years of
experience, Senior Financial
Group is East Tennessee’s
expert on Medicare, health
and life insurance. We offer
the power of choice and can
recommend exactly the right
solution for you.
···························
Proven.
We’re Social! :
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• Medicare Supplements
• Medicare Advantage Plans
• Prescription Drug Plans
• Co-pay Assistance
• Dental and Vision Insurance
• Social Security Claiming
• TennCare
• Individual Health/Marketplace
Insurance
Trusted.
www.sfgmedicare.com
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Fight Cancer
with Protons.
If you’ve been diagnosed with cancer, you deserve a second opinion.
Proton therapy is an advanced form of radiation therapy that precisely
targets and destroys cancerous tumors, while also reducing damage
to healthy tissue and limiting negative side effects.
*CANCERS WE TREAT:
Prostate Cancer
Hodgkins Lymphoma
Breast Cancer
Lung Cancer
Brain Cancer
Pancreatic Cancer
Head & Neck Cancer
Sarcoma
*Not an inclusive list - Contact us to learn about more cancers we treat.
6450 Provision Cares Way
Knoxville, TN 37909
877.793.9093
PROTON THERAPY CENTER
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ProvisionProton.com/Yellowbook
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524-2911 • www.kub.org
Your Source for Energy and Water Services
KUB Cares About Your Safety
Before letting a stranger into your home, ask to see a KUB
identification badge, even if you set up the visit. Professionallooking badges may be forged. Call 524-2911 if necessary
to verify. If you are still unsure, call 911.
Visit www.kub.org for online bill payment or energy,
conservation, and money-saving tips.
197
FIRST
TENNESSEE
THE
DIFFERENCE
Our experience makes banking easier.
Stop by or visit FTB.com.
www.windsorgardensllc.com
NORTH KNOXVILLE’S
PREMIERE
ASSISTED LIVING
LOCALLY OWNED
5611 CENTRAL AVE. PIKE
KNOXVILLE, TN 37912
©2016 First Tennessee Bank National Association.
Member FDIC. www.firsttennessee.com
198
(865) 688-4840
Life is an adventure.
Explore Senior Circle now.
The Senior Circle program at Tennova Healthcare will
expand your horizons with an exciting calendar of events.
If you’re 50 or better, want to meet new people, learn more
about your health and just have fun, then Senior Circle is
for you. Dues are just $15 a year.
Member Discounts
• Prescription discount
• Dental care discount
• Vision care discount
• Hearing care discount
• Personal Emergency
Response discount
• Inside Circle magazine
subscription
Member Perks
• Fellowship, special events,
and educational programs
• Health fair and screening
opportunities
• And many more
For more information or to become
a member, visit SeniorCircle.com.
Locations throughout Tennessee, including Farragut, Knoxville, Powell, Cleveland,
Jamestown, Jefferson City, LaFollette, Morristown and Newport.
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94487_PRMC_SC_4_5x7_5bw.indd 1
11/3/16 11:41 AM
Focused on your full recovery.
Call (866) 518-0283 to find a clinic near you!
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An Active Retirement &
Assisted Living Community
Healthcare & Rehab
QUALITY CARE & FUN...
THAT’S LIFE AT NHC
Call Harriet Amonette to schedule
a tour of our beautiful facility
865-777-9000
www.nhcfarragut.com
120 Cavett Hill Lane Knoxville, TN 37934
MAMS
Mobile Affordable Meal Service
The Mobile Affordable
Meal Service (MAMS)
delivers hot or cold
lunches, Monday - Friday,
to anyone of any age.
Cold breakfasts and
suppers are available for
delivery at the same time.
Five-day minimum; private pay.
Call
524-2786
202
Quality and
Affordable Housing
You can enjoy living in affordable
quality housing by LHP
LHP Management offers uniquely appointed apartments in many convenient
locations in Knoxville for seniors 62 or older living on fixed incomes and
individuals with disabilities. Studio, one-bedroom and handicap-accessible
apartments are available along with many amenities, including:
• Maintenance-free living
• Onsite professional management and maintenance staff
• Events and social activities
• Onsite social service coordinator
• Convenient locations close to shopping, dining and entertainment
Call us today to learn more about applying for
income-based housing with LHP
Westview Tower • Morningside Gardens • Charles Seivers Towers • Summit Towers
865-691-8551
865-523-4133
865-457-7499
865-525-5069
TTY (for deaf only) 1-800-848-0928
www.lhp.net
LHP is dedicated to excellence in affordable housing. We are one of the nation’s leading developers and managers of
multi-family housing apartments with more than 60 properties in 10 states. We strive to bring real value to the residents
we serve, and our ultimate goal is to provide quality living environments our residents are happy to call home.
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Licensed * Insured * Bonded
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• Assessment of aptitudes, skills, & interests
• Job search & interview workshops
• Job referrals
• Unemployment benefits information
• Referrals to community services
• No charge for services
Resource center includes videos, books, &
computers with internet access as well as
resume & other career-related software.
Business center with fax, telephone, copier.
All equipment is for use in job search or
career assessment only.
AFFORDABLE INDEPENDENT LIVING
WITH SUPPORTIVE SERVICES FOR
SENIORS AGED 60+
Daily meals
Housekeeping/laundry assistance
Personal emergency pendant
Daily wellness checks
4301 Whittle Springs Rd., Knoxville, TN 37917
Phone 865.403.1410, Ext. 1411
Fax 865.594.8703 | email [email protected]
Income based rent plus service fee.
See
description
82
See sponsor
messageon
on page
page XXX
2700 Middlebrook Pike | Knoxville, TN 37921
Open to the public Monday - Saturday
865-594-5500
Safeguarding your health every step of the way
East Tennessee’s largest primary care organization
Find a physician today: www.summitmedical.com.
206
ATTENTION HOMEOWNERS!
AGE 65+? OR Total & Permanently Disabled?
OR Total & Permanently Disabled Veteran?
You may qualify for two state programs – property
“TAX RELIEF” and/or property “TAX FREEZE”.
These money-saving programs are open to Knox Co.
homeowners age 65 & older, or total & permanently
disabled, or total & permanently disabled
veterans/widows(ers). Restrictions/deadlines apply.
Call to see if you qualify 215-8554
Ed Shouse – Knox County Trustee
207
SNAP
Supplemental Nutrition
Assistance Program
SNAP is a benefit, like Social Security,
that saves you money on groceries and
frees up money for bills, medications,
and other necessities.
SNAP can put
more food on
your table.
Not applying for SNAP
is like throwing away
money every month.
Call the SNAP coordinator today!
524-2786
Home Care by Seniors for Seniors
There’s a huge difference in the kind of home care
you can receive from someone who really understands
what your life is like as a senior. The concerns you
have. The need for independence. Someone who
like you, has a little living under his or her belt.
Our loving, caring compassionate seniors are there
to help. We offer all the services you need to stay
in your own home, living independently.
• Shopping
• Companion Care
• Doctor Appointments
• Housekeeping Services
• Yard Work
• Meal preparation/cooking
• Handyman Services
• Personal Care
• Overnight and 24-hour Care • and more!
• Transportation
Call us today. Like getting a little help from your friendsTM.
If you’re interested in becoming a provider we would like to hear from you too.
Your
Info Here
CallPersonalized
865-269-4483
©2009 Each office is independently owned and operated. All trademarks are registered trademarks of Corporate Mutual Resources Incorporated.
208
CAGLE TERRACE
GUY B. LOVE TOWERS
ACTIVE SENIOR LIVING
ACTIVE SENIOR LIVING
515 Renford Drive, Knoxville, TN 37919
Phone 865.403.1310 | Fax 865.594.8673
email [email protected]
1171 Armstrong Ave., Knoxville, TN 37917
Phone 865.403.1360 | Fax 865.594.8674
email [email protected]
NORTHGATE
TERRACE
THE VERANDAS
ACTIVE SENIOR LIVING
ACTIVE SENIOR LIVING
4301 Whittle Springs Rd., Knoxville, TN 37917
Phone 865.403.1400 | Fax 865.594.8622
email [email protected]
107 Flenniken Ave., Knoxville, TN 37920
Phone 865.403.1381 | email [email protected]
209
Knox County Mayor Tim Burchett
Office of Community Outreach
____________________________________________________
“Knox County Government
should be accessible to all
citizens, but especially to
our seniors, who have
dedicated their lives to this
community.”
- Tim Burchett
Knox County Mayor
Call the Office of Community Outreach for:
Codes
Policies/Ordinances
Senior Services
Veteran Services
Libraries
Comments/Concerns
ANY question about Knox County Government
(865) 215-HELP (215-4357)
City County Building
400 Main Street, Suite 615
Knoxville, TN 37902
http://www.knoxcounty.org/communityoutreach
[email protected]
210
Monica
Franklin*
Glen
Kyle
Dustin
Crouse
We combine the expertise of elder law attorneys with clinical
social workers and public benefits coordinators to provide
comprehensive representation. We wrap our collective
knowledge, expertise and hearts around families to address
the legal, medical and financial concerns surrounding the
care of older adults and those with disabilities.
(865) 588-3700
4931 Homberg Drive
Knoxville, TN 37919
Visit www.MonicaFranklinElderLaw.com
for resources, including books, articles and videos.
* Certified Elder Law Attorney by the National Elder Law Foundation
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Care. Comfort.
Compassion.
All at a moment’s notice.
Senior Helpers stands ready to serve your
family’s needs with personalized in-home
care and expertly trained, professional
caregivers. Contact us to learn more.
Bonded and Insured. ©2016 SH Franchising, LLC
865-293-5900
www.seniorhelpers.com
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Challenge your brain.
Use the library!
• Large Print Books
• Audiobooks
• Films & Documentaries
• Library Online
• Reference Help by Phone
• Genealogy Workshops
• Historical Records
• Computer Workshops
• 19 Facilities across the county
215-8750 • www.knoxlib.org
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Mayor’s Council on Disability Issues (CODI)
The Mayor’s Council on Disability Issues is an advisory body to the
Mayor and City Council that aims to further the inclusion and
participation of individuals with disabilities. CODI, composed of
members from the disability community, meets bi-monthly and offers
a public forum at the close of each meeting.
For more information, contact:
ADA Coordinator
(865) 215-2034 V or (865) 215-4581 TTY
Since 1970
Where you Need Us. When you need us.
A non-medical homemaker agency
dedicated to providing highest
quality of life to seniors citizens
and people with disabilities.
In-Home Hospital Long Term Care Facilities Assisted Living Facilities
PERSONAL CARE HOMEMAKER SERVICES TRANSPORTATION
RESPITE CARE 24 HOUR ASSISTANCE
Serving over 20 counties in East Tennessee
Licensed, Accredited, Bonded
(865) 523-2920
www.schas.org
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John T. O’Connor
Senior Center
Adding Life to Your Years
Health Screenings ■ Health Education Events
Computer Classes ■ Educational Programs
Happy Hikers Club ■ Physical Fitness Classes
Dancing ■ Gift Shop ■ Billiards ■ Art Gallery
Singing Seniors ■ Silver Stage Players
Other Recreational Activities
Dine-A-Mite Diner
Open Monday - Friday
611 Winona Street in Knoxville | 865-523-1135
221
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the latest alerts
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aarp.org/fraudwatchnetwork.
224
225
INDEX
Section headings and page numbers are in boldface.
Signs & Numbers
101 Mobility, 204
2-1-1 East TN Information & Referral, 3, 111, back page . . . . . . . . . . . . . . . . .
3-1-1 Knoxville’s Phone Number, 90
A
AA (Alcoholics Anonymous), 54
AAA of East TN, 78,79,184
AARP, 59, 78, 85, 143, 160, 168, 224
AARP Caregiving Resource Center, 85
AARP Driver Safety Program, 78
AARP Fraud Watch, 168, 224
Abercrombie Radiology, 221
ACLF (Assisted Care Living Facility), 102, 103, 104-108
Action Guide, 5–46
Activities and Recreation, 47-51
ADA (Americans with Disabilities Act), 71, 73, 74
Addus HomeCare Company, 137
ADLs (activities of daily living), 6, 27
Adult Care Home, 28
Adult Day Services, 51-53, 161, 173
Adult Education, 79
Adult & Geriatric Behavioral Health, 56
Adult Protective Services (APS), 15, 81
advance care forms and plans, 21
advocacy groups, senior, 143–144
Affordable Cleaning Services, 168
Affordable Medicine Options for Seniors (AMOS), 33, 36-37, 125, 141, 164
affordable-rent housing, 108-110
Agencies on Aging & Disability, 112-114
Aging Commission of the Mid-South, 113
Aging Resource Contact Helpline (ARCH), 85
Aid & Assist at Home, 137
Al-Anon, 54
Alcohol and Drug Problems, 53-54
Alcoholics Anonymous (AA), 54
226
Alexander Guest House, 188
Alexander, Lamar (US senator), 89
Alternative Care Sitting Services, 137
Always Best Care Senior Services, 137, 157
Alzheimer’s Association, 55, 86, 121
Alzheimer’s Resources, 53, 54-55, 86, 121, 156
Alzheimer’s Tennessee, Inc., 53, 55, 86, 121, 156
ambulance, 2, 149, 150
Amedisys Home Health Care, 92, 169
Amedisys Hospice, 97
America’s Best Bath of TN/VA, 223
American Cancer Society, 121
American Council for the Blind, 72
American Diabetes Association, 121
American Heart Association, 121
American Job Center, 82, 206
American Lung Association, 122
American Red Cross, 64,152
Americans with Disabilities Act (ADA), 71, 73-74
American Stroke Association, 122
Amerigroup, 128,151
AMOS (Affordable Medicine Options for Seniors), 33, 36-37, 125, 141, 164
Amputee Coalition, 72, 122
AMR-Rural/Metro 2, 122, 149
Anatomy Bequest Program, 122
Anderson County Office on Aging, 112
Angelic Ministries, 65
Appointment of Health Care Agent, 22
APS (Adult Protective Services), 15, 81
Arbor Terrace Assisted Living, 104, 161
ARCH (Aging Resource Contact Helpline), 85
ARC Knox County, 72
Area Agencies on Aging & Disability, 112-114
Area Agency on Aging & Disability (East TN), 112, 225
Arthritis Foundation, 122
Arthritis Foundation Exercise Programs, 47
Ask Tennova, 100
Assessment, 55-56
Assisted Living, 56, 102-108
Assurance Wireless, 148
Atchley (Ben) State Veterans’ Home, 134, 152
227
Atria Weston Place, 104
attorney-in-fact, 18, 19
automobile modifications, 78-79, 164
Autumn Care Assisted Living, 104, 186
Autumn Care Homecare, 137, 186
Avalon Hospice, 97
B
Baker (Joy) Center, 68
banking, 18, 196, 198, 217
Baptist Center at Western Heights, 65
Beck Cultural Exchange Center, 47
behavioral changes, 6, 55-56
Belew Drug, 197
Ben Atchley State Veterans’ Home, 134, 152
BenchMark Physical Therapy, 200
Benefits CheckUp, 142
Better Business Bureau, 59
Beverly Park Place Health & Rehab, 134
blind services, 71-77
Blount County Office on Aging, 112
Blueberry Ridge Senior Community, 108, 213
Blue Book, 72
BlueCare, 128, 151
Blue Harbor Senior Living, 170
body donation, 16, 88, 122, 124
Bodyworks, Covenant, 48
bonded workers, 12–13
Books for the Homebound, 116
Booth (Maud) Gardens Senior Housing, 109
Brain & Spine Center, 163
Brain Health, 212
BrightStar Care, 137, 171
Broadway Towers, 108
Bubble pack packaging, 197, 205, 218
Buckingham Retirement Center, 107, 166
Burchett’s office, Knox County Mayor, 89, 185, 210
burial plans, 15-16, 43
Bush Family Refuge, 69
business licenses, 9, 12
Business Tax Offices, 59
228
C
CAC Homeward Bound, 65
CAC Housing & Energy Services, 94,183
CAC Mobile Meals, 87, 223
CAC Neighborhood Centers, 65, 112
CAC Transit, 77, 82-83, 150
CAC Weatherization, 94, 183
CADES (Concord Adult Day Enrichment Services), 53, 173
Cagle Terrace, 108, 209
Camellia Home Health, 92, 178
Camellia Private-Duty, 92, 178
Campbell County Office on Aging, 112
cancer care, 121-122, 163, 194
Cancer Support Community–East Tennessee, 122
Candleridge Plaza Apartments, 108
Canterfield of Oak Ridge, 168
CAPS (Certified Aging in Place Specialist), 17, 161
CareAll Home Care Services, 92
Caption phone, 178
caregiver support groups, 7, 54-55, 146
caregiving assistance, 6–8, 51-53, 85-86, 143, 146
care management, 57-58, 156, 221
Careworks, 73
Caring Senior Move, 94
Caris Healthcare, 97, 158
car modifications, 78-79, 164
Carter Senior Center, 144, 185
Case Management, 57-58, 156, 221
Catholic Charities of East TN, Inc., 69, 82
CCRC (Continuing Care Retirement Community), 102-103, 107, 166
Cecil Residential Home, 104
CELA (certification in elder law), 18, 116
Center for Sight, 165
Centers for Medicare & Medicaid Services (CMS), 13–14, 29, 33
Certified Aging in Place Specialist (CAPS), 17, 161
certified senior move managers, 93-94
Chandler House, 53
Charles Seivers Towers, 203
check fraud, 10
Cherokee Health Systems, 118, 131
CHIPS—Computers for Homebound & Isolated Persons, 58
229
CHOICES (Medicaid/TennCare), 24–28, 42–44, 133, 137
CHOICES for long-term care, 24–28, 42–44
CHOICES for nursing-home care, 26-28, 30
Choices in Senior Care, 57, 156
Circle of Blessings Health Care, 166
City of Knoxville Disability Services Office, 74, 219
Claiborne County Office on Aging, 112
Clarity Pointe, 105, 165
cleaning, 136–140, 166, 168, 177, 180, 182, 190, 205, 208, 220
ClearCaptions, 178
Clinch River Home Health, 92
CMS (Centers for Medicare & Medicaid Services), 13–14, 29, 33
Cocke County Office on Aging, 112
CODI (Mayor’s Council on Disability Issues, Knoxville), 219
cognitive changes, 6, 55-56
Cole Neuroscience Center, 56, 86
Comfort Keepers, 138, 182
Community Chest of Knox County, 65
Community Market, 65
Community Mediation Center, 114
community spouse, 43–44
compounding pharmacy, 197, 205, 218
Comprehensive Driving Program, 78
Computer Services, 58-59
Computers for Homebound & Isolated Persons (CHIPS), 58
con artists, 8–13
Concord Adult Day Enrichment Services (CADES), 53, 173
congressman’s office, 88
conservatorship, 20
Consumer Information, 8–14, 59-62
CONTACT Care Line, 2, 66, 129, 147
Continuing Care Retirement Community (CCRC), 102-103, 107, 166
contractors (hiring), 11–13
Corker, Bob (US senator), 89
Corryton Hospitality Pantry, 66
Corryton Senior Center, 144, 185
Council on Aging, Knoxville-Knox County, 144, 165
Counseling Services, 62-64
Counseling for Transportation, 149
county offices on aging, 112-113
Courtyards Senior Living, The, 105, 179
230
Covenant Health, 99-100
Covenant Health Bodyworks, 48
Covenant HomeCare, 92, 155
Covenant Hospice, 98, 155
CoverRx, 41-42
Cover Tennessee, 41
Cox (Larry) Senior Center, 145, 166
credit card fraud/stolen, 10–11
credit reporting agencies, 11
credit union, 219
cremation, 15-16
crime prevention, 95-96
crisis (mental health), 2, 129, 130, 147
Crisis and Hardship Assistance, 64-69, 129-130, 147
crisis help lines, 2, 63, 66, 69, 129, 147
crisis intervention, 2, 129-130
Crisis Stabilization Unit, 129
Crossroads (KARM), 67
Crotwell, Amelia (attorney), 116, 156
D
Daily Living Center, 53, 161
DaVita Dialysis Centers, 70-71
day-stay programs, 52, 104
deaf services, 71-77
Deane Hill Place, 105
dementia, 54–56, 156,
Dental Care, 70
Dental Care (Knox County Health Department), 70
Dental Clinic at VMC, 70
dentures, 70
DHS, TN Department of Human Services, 15, 81, 127
DHS Adult Protective Services, 15, 81
Department of Motor Vehicle, 72
Dialysis Associates West, 71
Dialysis Clinic, Inc., 71
Dialysis Clinics, 70-71
Dine-A-Mite Diner (O’Connor Center), 221
Directory Assistance, 75
disability benefits (Social Security), 30-32
Disability Resource Center, 72-73
Disability Rights TN, 73, 130
231
Disability Services, 71-77, 78-79, 164, 219
disaster relief, 64
dispute resolution, 114
Diversicare of Claiborne, 204
Diversicare of Oak Ridge, 172
DLC (Daily Living Center), 53, 161
DME (durable medical equipment), 120, 155, 161, 164, 182, 197, 204, 207, 218, 223
doctors, 118-120
Dogwood Terrace, 108
domestic violence, 2, 66, 81-82
Dominion Senior Living 208
downsizing, 93-94
Driver Safety, 78-79, 184
driving classes, 78-79, 184
Drug Problems, 53-54, 132
D&S Community Services, 138
Duncan, John J. (US representative), 88
DunnRite Transitions, 94
durable health care power of attorney, 22
durable medical equipment, 120, 155, 161, 164, 182, 197, 204, 207, 218, 223
durable power of attorney, 18-19
E
East District Tennessee Senior Olympics, 48
East Tennessee Area Agency on Aging & Disability, 86, 112, 127, 133, 225
East Tennessee Human Resource Agency (ETHRA), 133, 225
East Tennessee Kidney Foundation, 123
East Tennessee Personal Care Service, 138, 180-181
East Tennessee Technology Access Center (ETTAC), 73, 84, 117
East TN 2-1-1, 3, 111, back page
EBT card, 160
Echo Ridge, 105
Eden Alternative, 28, 179
Education, 79-81
EEOICPA benefits, 171, 180, 184, 204
Elder Abuse, 14–15, 81–82
Elder Advocates, 57
eldercare assistance, 6–8
Eldercare Locator, 114
elder exploitation, 14–15, 81-82
Elderhostel, 80
Elder Law of East Tennessee, 116, 156
232
elder law specialists, 18, 116, 156, 211
elder neglect, 14–15, 81-82
Elder News & Views, 111
Election Commission, 88-89
elimination period (long-term care insurance), 26
Elmcroft Assisted Living and Memory Care, 105, 184
Emergency & Trauma, 163
emergency mental health services, 2, 129-130
emergency phone numbers, 1–3
emergency shelter, 64-69
Employment, 82-83, 158, 187, 206
end-of-life decisions, 21
energy-assistance programs, 64-69, 94-95
Energy Employees Occupational Illness Compensation Program, 204
Enrichment Federal Credit Union, 219
Errand Services, 84
estate recovery, 44-45
estate law, 22, 156, 211
ETAAAD (East TN Area Agency on Aging & Disability), 86, 112, 127, 133, 225
ETHRA (East TN Human Resource Agency), 133, 225
ETTAC (East Tennessee Technology Access Center), 73, 84, 117
ETTAC Equipment Reuse & Loan Program, 117
executor (personal representative), 20
Extra Help programs, 33, 126-128
Eye Services, 68-69, 73, 75-76, 84-85, 165
Eye Xcel, 85
F
facility-based hospice, 98
fall detection, 176
fall prevention, 49, 123, 124, 167
Families First, 128
families’ rights (in nursing homes), 30
Family Assistance Service Center (Tenncare), 128
Family Caregiver Support, 85-86
Family Crisis Center, 2, 66
family violence, 2, 66, 81-82
Family Violence Help Line, 2
Farmers Mutual of Tennessee, 160
FDC (Fully Developed Claim) program, 152
federal recreation passes, 49
Feed-A-Pet, 140
233
financial affairs, assistance with, 7–8
financial identity theft, 10–11
financial powers of attorney, 19–21
financial services, 174-175, 192-193, 196, 198, 217, 219
Fire Department, City of Knoxville, 1, 97
Fire Department, Karns, 1, 96
fire prevention and safety, 96-97
First TN Area Agency on Aging & Disability, 114
First Tennessee Bank, 198
FISH Hospitality Pantry, 66
FISH Team Delivery, 67
fitness programs, 47-51, 199
FMC Dialysis Centers, 71
Food and Nutrition, 66-67, 87-88
food stamps, 88, 128, 208
Fort Sanders Health & Fitness Centers, 48
Fort Sanders Regional Medical Center, 99
Foster Grandparent Program, 154
Franklin, Monica (attorney), 116, 211
Frank R. Strang Senior Center, 145, 185
fraud assistance advisor, 11
fraud prevention, 8–11, 59-62, 168, 224
Fraud Watch Network (AARP), 168, 224
Frere, Guyton &, 116
Fully Developed Claim (FDC) program, 152
Funeral Consumers Alliance of East TN, 88
Funeral Information, 15–16, 20-21, 88
G
Generations United, 90
Genesis Brain Health Institute, 212
geriatric assessment programs, 6–7, 55-56
geriatric care doctors, 118
geriatric care managers, 6–7, 57-58, 156
Geriatric Depression Rating Scale, 130
Getting Your House in Order, 124
GetCoveredTenn, 129
Gift of Sight, Hearing & Dentures, 70, 73, 84
Golden Age Retirement Village, 108, 198
Goodwill Industries, 82
governmental identity theft, 10–11
Government Information, 88-90
234
Governor’s Office, 90
Grainger County Office on Aging, 113
Grandparents as Parents Program, 90, 158
Grandparents Raising Grandchildren, 90-91
Greater Nashville Area Agency on Aging & Disability, 114
Greenfield Senior Living, 215
Green House design (adult care home), 28
Green Thumb and Community Gardens, 87
Guaranteed Issue Rights (Medicare), 36–37
guardianship, 115
Guy B. Love Towers, 108, 209
Guyton & Frere, 116
H
Halls Senior Center, 144, 185
Hamblen County Office on Aging, 113
Handi-Access, 161,
handicapped license and placard, 72
Health Care Agent, 22
health care (and long-term care) facilities, 23–30, 101-108, 133-135
Health Care Facilities (agency, TN), 23–24
health-care facility complaints, 23, 29
health department, 49, 70, 119, 123, 167
health education, 121-125
Health Information Center (UTMC), 123
health maintenance organizations (HMOs), 37-39
Healthy Mind Counseling Services, 64
Healthy Living Kitchen (UTMC), 125
hearing aids, 73
hearing evaluations, 77
Heart, Lung, Vascular Center, 163
HECM (home equity conversion mortgage), 46
Helen Ross McNabb Center, 62, 63, 66, 129, 130, 131
Helping Hands at Home, Inc., 138, 177
Helping Hands Home Assistance, Inc., 138
Heritage Assisted Living, 105
hiring in-home workers, 11–13
HIV/AIDS, 63, 68, 124
HME (home medical equipment), 120, 161, 164, 182, 197, 204, 207, 218, 223
HMOs (health maintenance organizations), 37-39
HMOs with Point of Service (POS) options, 37
Holston Health and Rehabilitation Center, 134
235
home-delivered meals, 44, 87, 139, 202, 223
home equity conversion mortgage, 46
Home Federal Bank, 196
Home Health Care, 91-93
Home Helpers of East Tennessee, 138, 224
home improvements, 16–17, 94-95
Home Instead Senior Care, 138, 220
homeless assistance, 64-69
Homemakers, Sitters & In-Home Services, 93
home medical equipment, 120, 155, 161, 164, 182, 197, 204, 207, 218, 223
Home Organizing, Downsizing, and Moving, 93-94
Home Repair and Modification, 12–13, 16–17, 94-95,
home-repair scams, 8-10
Home Security, 95-96
HomeSource east tennessee, 60, 213
Home Support Services LLC, 138
Homewatch CareGivers, 138, 201
Honeycutt, Renee S. (seniors real estate specialist), 187
Hope Center, 63
Hospice, 97-98, 155, 158, 169, 173
Hospitals, 98-101, 155, 162-163, 199
HouseCall Primary Care, 120, 222
Housing, 16–17, 60, 101-110, 203
Housing Choice Voucher Program (Section 8), 110
Howard Circle of Friends, 53
Humana Guidance Center, 48, 123, 224
I
IADLs (instrumental activities of daily living), 6
ID (identification) cards, 61-62, 76
ID theft (identity theft), 10–11
Identity Theft Resource Center (ITRC), 11
Important Numbers, 1–3
Independent Insurance Consultants, 174-175
independent living, 101-102, 105-107
Information & Referral, 110-114
in-home care, 11–13, 42, 44–45, 136–40
in-home counseling, 64
in-home hospice, 97-98
in-home services, 11–13, 42, 44–45, 93, 136–140
inpatient geriatric assessment units, 56
insurance (home), 160
236
insurance (medical), 30–45, 125-129, 174-175, 192-193
intensive outpatient mental health programs, 132
Interfaith Health Clinic, 119
Internal Revenue Service, 146
interpreter services, 74
Intrepid USA Healthcare Services, 92
irrevocable burial plans, 16, 43
Isabella Tower, 109
Island Home Park Health & Rehab, 134, 207
ITRC (Identity Theft Resource Center), 11
J
Jamestowne Assisted Living, 188
Jefferson County Office on Aging, 113
Jewish Family Services, 49
Job Center, American, 82, 206
jobs, 82-83, 158, 187, 206
John T. O’Connor Senior Center, 145, 166, 221
Jones, Jimmy (Knox County Sheriff), 187
Joni & Friends Knoxville, 73
Joy Baker Center, 68
Jump Start Health & Fitness Program,48
K
Karns Fire Department, 1, 96
Karns Senior Center, 145, 185
KAT City Bus, 150
KAT LIFT, 77, 150
KBA (Knoxville Bar Association), 115, 189
KCBC (Knoxville Comprehensive Breast Center), 182
KCD (Knoxville Center of the Deaf), 74
KCDC (Knoxville’s Community Development Corporation), 110, 160, 206, 209
KCOA (Knox County Council on Aging), 144, 165
KEPRO, 34, 126
Keystone Adult Day Program, 53
Kindred Nursing & Rehabilitation–Northhaven, 134
Knox Area Rescue Ministries, 67, 69
Knox County ADA Office, 74
Knox County Business Tax Office, 59, 207
Knox County CAC Office on Aging, 3, 111, 145, 161, 221
Knox County CAC Transit, 77, 82-83, 150
Knox County Commission Office, 88
237
Knox County Election Commission, 88-89
Knox County Family Assistance Program, 67
Knox County Fire Prevention Bureau, 96
Knox County Health Department, 49, 70, 119, 123, 167
Knox County Help Line, 89
Knox County Legislative Delegation Office, 89
Knox County Mayor’s office, 89, 185, 210
Knox County nursing homes, 132-135
Knox County Office of Community Outreach, 210
Knox County property tax programs, 146, 207
Knox County Public Library, 58, 116, 216
Knox County Recreation Department, 48
Knox County Senior Centers, 144-145, 185
Knox County Senior Services, 144-145, 185, 210
Knox County Sheriff’s Office, 1, 187
Knox County Sheriff’s Office Crime Prevention, 95
Knox County TennCare MCOs, 128-129
Knox County Trustee’s Office, 146, 207
Knox County Veterans’ Services, 152-153, 210
Knox PAWS—Placing Animals with Seniors, 141, 223
Knoxville Academy of Medicine, 118, 119, 123
Knoxville Area Project Access, 119
Knoxville Area Transit, 77, 150
Knoxville Area Urban League, 60
Knoxville Bar Association (KBA), 115, 189
Knoxville Business Tax Office, 59
Knoxville Center of the Deaf (KCD), 74
Knoxville City Council Office, 89
Knoxville City Recreation Department, 49, 166
Knoxville Community Development Corporation (KCDC), 110, 160, 206, 209
Knoxville Community Development Department, 74, 95
Knoxville Commuter Pool, 150
Knoxville Comprehensive Breast Center, 182
Knoxville Family Justice Center, 81
Knoxville Fire Department, 1
Knoxville Fire Prevention Bureau, 97
Knoxville High Independent Living, 188
Knoxville Home Therapy & Dialysis, 71
Knoxville Jewish Alliance / Jewish Family Services, 49
Knoxville Leadership Foundation, 95
Knoxville Mayor’s office, 89, 166, 219
238
Knoxville News Sentinel, 217
Knoxville Parks & Recreation, 145, 166
Knoxville Police Department, 1, 96
Knoxville Police Department Safety Education Unit, 96
Knoxville property tax relief programs, 146
Knoxville Utilities Board (KUB), 67, 197
Knoxville–Knox County Community Action Committee (CAC), 111
Knoxville–Knox County Community Action Committee (CAC) Neighborhood
Centers, 65, 112
Knoxville–Knox County Council on Aging, 144, 165
Knoxville–Knox County Office on Aging, 3, 111, 145, 161, 164, 221
Kroger, 170
KUB (Knoxville Utilities Board), 67, 197
L
Ladies of Charity, 67
Lakewood Place, 188
Lambert’s Medical Equipment, 182
landline phone service, 148
landlord/tenant issues, 22
Larry Cox Senior Center, 145, 166
LawLine OnLine, 115
Law Office of Linda Gale Shown, 116
Lawson McGhee Library, 58
Lawyer Referral & Information Service, 115, 189
Legal Aid of East Tennessee, 60, 81, 115, 126
Legal Handbook for Tennessee Seniors, The (TN Bar Association), 23
Legal Services, 18–23, 114-116
legal services, prepaid, 18
Levelized Billing Plan (KUB), 67
LHP Management, LLC, 203
Libraries, 74, 116, 216
Library Services for the Deaf & Hard of Hearing, 74
Life Care Center of Blount County, 195
Lifeguard Ambulance Service, 150
Lifeline, Philips, 136, 176
Lifeline Service (telephone service), 148
Lifeline, National Suicide Prevention, 2, 129
Lifesaver, Project, 55
LIHEAP: Low-Income Home Energy Assistance Program (CAC), 68
Link Up Tennessee (telephone service), 148
Little Creek Sanitarium, 134
239
LIVE (Project LIVE), 58, 139, 221
Live-In Help, 91, 117, 136
Live Well with Chronic Conditions, 124
Living Independently Through Volunteer Efforts (LIVE), 58, 139, 221
living wills, 21
L & L Sweet Home Care, 105
Loan Closets, 117
long-term care facilities, 23–30, 132–35
long-term-care insurance, 44-45
Long-Term Care Ombudsman, 29, 133
Long Term Care Partnership (LTCP) program, 45
Loudon County Office on Aging, 113
Love (Guy B.) Towers, 108, 209
Lowe’s Drugs, 218
Low-Income Home Energy Assistance Program (LIHEAP), 68
Low Income Subsidy for Medicare Part D, 127
Low Vision Center, 85
Low Vision Support Group, 85
LRIS (Lawyer Referral & Information Service), 115, 189
LTCP (Long Term Care Partnership) program, 45
Lupus Foundation of America, Inc., 124
M
Mac’s Pharmacy, 218
mammograms, 182, 194, 221
MAMS (Mobile Affordable Meal Service), 87, 202
Managed Care Organization, 40–42, 128, 151
Manor at Northgate Terrace, The, 106, 206
Manorhouse Assisted Living, 106
Maple Court Senior Living, 106, 170
Matter of Balance, 124
Maud Booth Gardens Senior Housing, 109
Maxim Healthcare Services, 92
Mayor’s Council on Disability Issues (City of Knoxville), 74, 219
Mayor’s Office, Knox County, 89, 185, 210
Mayor’s Office, Knoxville, 89, 166, 219
McNabb (Helen Ross) Center, 62, 63, 66, 129, 130, 131
MCO (Managed Care Organization), 40–42, 128, 151
Meals on Wheels (Mobile Meals), 87, 223
Medicaid Spend Down, 40
Medicaid/TennCare, 24-30, 39-44, 126, 128, 129
Medicaid/TennCare application, 126
240
Medical Care, 118-120
medical emergency phone numbers, 2
Medical Equipment & Supplies, 120, 161, 164, 182, 197, 204, 207, 218, 223
Medical Information & Health Education, 121–25
Medical Insurance & Financing, 30–45, 125–29
Medicare, 32-39, 126-127
Medicare Advantage plans (Medicare Part C), 37–39, 127
Medicare application, 33
Medicare coverage of home medical equipment, 120
Medicare fraud, 13–14
Medicare insurance consultant, 125, 127, 174-175, 192-193
Medicare (Original, for skilled nursing facilities), 26
Medicare Original, 32, 34–35, 126
Medicare Part A (hospital insurance), 34, 126
Medicare Part B (medical insurance), 34-35, 126
Medicare Part C (Medicare Advantage plans), 37-39, 127
Medicare Part D (prescription drug insurance), 35, 127, 142
Medicare premiums, 32, 35, 126, 127,
Medicare Savings Programs (MSPs), 32-33, 35, 127
Medicare Summary Notice, 14
Medicare Supplement Insurance, 35–37
Medicare & You (CMS), 33, 35, 38
medication affordability, 141-142
Medigap (Supplemental) insurance, 35-37, 39
memory loss, 54-56, 101-108, 156
mental changes, 6-7, 55-56
mental health advocacy, 129–32
Mental Health Association of East TN, Inc., 62, 130
mental health crisis helplines, 2, 129-30
Mental Health Services, 62-64, 68, 129–32
mental health treatment and counseling, ongoing, 130–32
mental incapacity, 18, 19
Metropolitan Drug Commission, 54
military personnel records, 152
Milk Fund Program, 87
“Miller” Trust, 43
Mobile Affordable Meal Service, 87, 202
Mobile Crisis Unit, 2, 129, 130
Mobile Meals, 87, 223
Monica Franklin & Associates, 116, 211
Monroe County Office on Aging, 113
Morgan County Office on Aging, 113
241
Morning Pointe Assisted Living, 106, 196
Morningside Gardens Apartments, 109, 203
Mountain Park Villas, 109
moving, 93-94
MSN (Medicare Summary Notice), 14
MSPs (Medicare Savings Programs), 32-33, 35, 127
N
NA (Narcotics Anonymous), 54
NAELA (National Academy of Elder Law Attorneys), 116
NAHB (National Association of Home Builders), 17
NAR-ANON Family Groups, 54
Narcotics Anonymous (NA), 54
National Academy of Elder Law Attorneys (NAELA), 116
National Association of Home Builders’ Remodelers Council, 17
National Association of Professional Geriatric Care Managers, 57-58
National Contractor Center, Inc., 79
National Council on Aging, 142
National Do Not Call Register, 60
National Family Caregiver Support Program, 17, 86
National HealthCare Corporation (NHC), 92, 106, 134, 202
National Kidney Foundation, 124
National Parkinson Foundation, 124
National Park Passes, 49
National Suicide Prevention Lifeline, 2, 129
NCOA (National Council on Aging), 142
Neal (Patricia) Rehabilitation Center, 78, 99
newsletter (Elder News & Views), 111
News Sentinel, 217
NHC (National HealthCare Corporation), 92, 106, 134, 202
NHC Farragut 106, 134, 202
NHC Fort Sanders, 134
NHC Healthcare, 134, 202
NHC Holston Health & Rehabilitation, 134
NHC Homecare, 92
NHC Knoxville, 134
NHC Place Assisted Living, Farragut, 106, 202
nondrivers ID, 61-62, 76
nonmedical homecare, 72-73, 136–40
Northgate Terrace, 109, 209
Northshore Senior Living, 106, 188
Northwest TN Area Agency on Aging & Disability, 114
242
nurses, 57, 91
nurses’ aides, 91
Nursing Homes, 23–30, 42–44, 102, 133-135
O
Oakwood Senior Living, 106, 188
O’Connor (John T.) Senior Center, 145, 166, 221
occupational therapy, 155
Office on Aging, Knoxville-Knox County 3, 111, 145, 161, 164, 221
Offices on Aging (East Tennessee), 112-113
Ombudsman, 29-30,133, 225
One Call Club, 12, 135, 202
101 Mobility, 204
online support groups, 7, 146
Operation Backyard, 95
Opt Out, 60
Options for Community Living, 44, 139, 225
organ donation, 16, 88, 122, 124
Original Medicare, 32, 33-35
orthopaedic center, 163
out-of-town travel, 150
outpatient counseling, 63–64, 131–32
outpatient geriatric assessment units, 56
P
PAE (Pre-Admission Evaluation), 26-27
Parkwest Medical Center, 99
Park Place of Fountain City, 106
Park Place of West Knoxville, 107
Part D (prescription drug insurance), 35, 125, 127, 164
Pat Summitt Clinic, 55, 101, 162-163
patients’ rights policies (in skilled nursing facilities), 30
Patricia Neal Rehabilitation Center, 78, 99
PAWS—Placing Animals with Seniors, 141, 223
Peer Recovery Call Center, 130
Pellissippi State Community College, 80
Peninsula Behavioral Health Independent Living Program, 68
Peninsula Hospital, 56, 68, 99
Peninsula Outpatient Centers, 63, 131
PERS (personal emergency response systems), 135-136, 176
Personal & Professional Development, 80
personal care, 91-93, 136–40
243
Personal Care Choices, 139, 222
Personal Emergency Response Systems, 135-136, 176
Personal Representative (executor), 20
Personal Support Services Agencies, 136–40
pest control, 205
Pet Loss Support Service, 141
Pet Services, 140-141, 223
pharmacy, 170, 197, 205, 218
Philips Lifeline, 135-136, 176
Phoenix Conversions, 78, 164
physical incapacity, 18
physical therapy, 155, 200
physicians (house calls), 150, 222
Physician’s Order for Scope of Treatment (POST) forms, 21
Pointe at Lifespring Senior Living, 107
police department, Knoxville, 1, 96
pooled trusts, 159
Positively Living, 63, 68, 124
POST forms, 21
power of attorney, 18-19
PPOs (preferred provider organizations), 38
Pre-Admission Evaluation (PAE), 26-27
pre-approved credit offers, 60
Preferred Care at Home of E. TN., 139
preferred provider organizations (PPOs), 38
prepaid burial insurance policy, 16, 43
prepaid legal services companies, 18
Presbyterian Homes of Tennessee, Inc., 166
Prescription Drug Assistance, 41-42, 141-142, 164
Priority Ambulance, 150
private-duty care, 92-93
private-duty nursing, 92-93, 178, 184
Project Lifesaver, 55
Project LIVE- Living Independently Through Volunteer Efforts, 58, 139, 221
Project SCAN (Senior Citizens’ Awareness Network), 96
property tax freeze, 146
property tax relief, 146
Prosperity Pointe Assisted Living, 107, 212
proton therapy, 194
Provision Proton Therapy Center, 194
Public Guardianship Services, 20, 115
244
public housing, 108-110
Q
QI1 (Qualifying Individuals 1), 32-33 35, 127
QMB (Qualified Medicare Beneficiaries), 32-33, 35, 127
Qualified Income Trust (Miller Trust), 43
Qualified Medicare Beneficiaries (QMB), 32-33, 35, 127
Qualifying Individuals 1 (QI1), 32, 35, 127
Quality Home Health, 92, 215
Quality Private Duty, 92, 184
R
Railroad Retirement Board, 19, 33, 143
Raintree Terrace Senior Living, 107, 170
Ramps N Rails, 73
real estate specialists (SRES), 17, 187
Realty Investors, 187
Recreation, 47-51
Regions Bank, 217
Rehabilitation Services, 75, 83, 142, 172
Renaissance Terrace Assisted Living, 107, 222
Representative Payee Status, 19-20
ResCare HomeCare, 139
Residences at Eastport, The, 109, 160
Residential Homes for the Aged (RHAs), 24, 102-108
residential hospice, 98
Respite, 6, 51-53, 104-108, 143
retirement age, 30
Retirement Benefits, 143
retirement centers, 102, 104-108
reverse mortgages, 46
RHAs (Residential Homes for the Aged), 24, 102-108
Riggs Drugs, 205
right-to-die issues, 21–22
Right at Home, 139, 173
Riverbirch Village, 109, 213
River Oaks Place, 188
Road Scholar, 80
Roadwise Driver, 78, 184
Roane County Office on Aging, 113
Rogero’s office, Knoxville Mayor, 219
Ross (Helen) McNabb Center, 62, 63, 66, 129, 130, 131
245
RRB (Railroad Retirement Board), 19, 33, 143
RSVP—Retired & Senior Volunteer Program, 154
Runaround, 84
Rural/Metro safety education, 122
Rural/Metro Ambulance, 2, 149
Rural/Metro Fire Department, 1
Russell’s Pest Control, 205
S
Safelink Wireless, 149
SAIL—Stay Active & Independent for Life, 49
St. Mary’s Riverview I & II, 109
St. Mary’s Villas in Halls, 109
Salvation Army, 68
Samaritan Place, 3, 69, 82
scams, 8–11, 14, 59, 168, 224
SCAN (Project SCAN; Senior Citizens’ Awareness Network), 96
SCHAS (Senior Citizens Home Assistance Service), 139, 219, 222
SIR (Senior Information & Referral), 3, 6-7, 17, 21, 24, 110, 120, 137, 146, back page
Scott County, 113
Scottish Rite, 117
SCSEP (Senior Community Service Employment Program), 83, 158
Section 8, 110
Select Specialty Hospitals, 100
Select Specialty Hospitals, Fort Sanders, 99
Select Specialty Hospitals, Tennova, 100
self-neglect, 15
senators’ offices, 89
Senior Advocacy Groups, 143-144
Senior Behavioral Health, 56
Senior Centers, 47, 50, 80, 144-145, 166, 185, 221
Senior Citizens’ Awareness Network (Project SCAN), 96
Senior Citizens Home Assistance Service, Inc. (SCHAS), 139, 219
Senior Community Service Employment Program (SCSEP), 83, 158
Senior Companion Program, 140, 154, 164
Senior Corps, 154, 164
Senior Employment Service, 83, 187
Senior Financial Group, 192-193
Senior Helpers, 212
Senior Home Assistance of Tennessee, 140, 214
senior housing with support services, 103-108
Senior Information & Referral (SIR),3, 6-7, 17, 21, 24, 110, 120, 137, 146, back page
246
senior move managers, 93-94
Senior Nutrition Program, 87
Senior Olympics, 48
Senior Service Directory, 111
Senior Solutions Homecare, 140,
Senior Solutions Management Group, 188
seniors emergency shelter, 3, 69
Seniors for Creative Learning, 50
Seniors Helping Seniors, 140, 208
Seniors Real Estate Specialist, 17, 187
Serene Manor Medical Center, 135
Serenity Shelter, 69
Sevier County Office on Aging, 113
sexual assault, 2, 69, 81-82
Sexual Assault Center of East TN, 2, 69
Shannondale CCRC and Buckingham, 107, 135, 166
Shannondale Health Care Center, 135, 166
shelters, emergency, 3, 64-69, 81-82
sheriff’s office, Knox County, 1, 95, 187
Sherrill Hills Retirement Resort, 107, 189
SHIP (State Health Insurance Assistance Program), 127
Shown, Law Office of Linda Gale, 116
sign language, 74
Silver Sneakers program, 48, 50-51
sitter services, 117, 136-140
skilled care, 25, 117, 133, 155
SLMB (Specified Low-Income Medicare Beneficiary), 32-33, 127
Smart Trips, 151
smoke alarm programs, 96-97
Smoky Mountain Hospice, 98, 173
SNAP (food stamps), 45, 88, 128, 160, 208
Social Security Administration, 20-21, 30-31, 89-90, 143
Social Security Consultant, 174-175, 192-193
Social Security disability benefits, 31-32
Social Security Disability Insurance (SSDI), 31-32
Social Security income (SSI), 31-32
South Central Area Agency on Aging & Disability, 114
Southeast TN Area Agency on Aging & Disability, 114
South Knox Senior Center, 145, 185
South Knoxville Community Center, 166
Southwest TN Area Agency on Aging & Disability, 114
Space and Time, 94
247
Speakers Bureau, Knoxville-Knox County Office on Aging, 111
special needs plans, Medicare, 37
Special Needs Trusts, Vista Points, 159
Specified Low-Income Medicare Beneficiary (SLMB), 32-33, 127
speech therapy, 77, 155
SR. Medical Services, 120
SRES (Seniors Real Estate Specialist), 17, 187
SSDI (Social Security Disability Insurance), 31-32
SSI (Supplemental Security Income), 31-32
State Health Insurance Assistance Program (SHIP), 127
Star Mobile Services, 207
Stay at Home of Knoxville, 140, 205
Strang (Frank R.) Senior Center,145, 185
subcontractors, hiring, 11–13
substance abuse, 53-54, 131-132
Summit Medical Group, 206
Summit Towers, 109, 203
Summit View of Farragut, 135
Sunnybrook Apartments, 109
Superior Van & Mobility, 78
Supplemental Nutrition Assistance Program (SNAP), 45, 88, 128, 160, 208
Supplemental Security Income (SSI), 31–32
Support Groups, 146, 156
support services, housing 101-108
Sweetwater Living, 191
T
Take Charge of Your Diabetes, 125
tax aid, 146-147, 207
Tax Counseling for the Elderly, 147
Taxes, 146
taxicab complaints, 151
taxicabs, 151
Telecommunication for the Deaf and Hard of Hearing, Inc., 72
Telecommunications Devices Access Program, 75
telemarketing, 8–11, 60
Telephone Reassurance, 147
Telephone Service Discounts, 147-149
Telephone Services, 75
Tender Hearts Homecare Services, 140
TennCare/Medicaid, 16, 30-44, 62, 125, 132
TennCare Advocacy Program, 41, 128
248
TennCare application, 126, 128
TennCare Behavioral Health Advocacy Program, 128
TennCare CHOICES, 39, 42-44, 137
TennCare Family Assistance Center, 128
TennCare Managed Care Organizations, 128, 151
TennCare Medicaid for Long-Term Care, 26-27, 42-44
TennCare Select, 128, 151
TennCare Solutions Unit, 41, 128
TennCare Transportation, 151
Tennessee Bar Association, 23
Tennessee College of Applied Technology, Knoxville, 80
Tennessee Commission on Aging & Disability, 113
Tennessee Consumer Affairs Division, 61
Tennessee Dept. of Commerce and Insurance, 45
Tennessee Dept. of Health, Division of Health Care Facilities, 23
Tennessee Dept. of Health Complaint Hotline, 23
Tennessee Dept. of Human Services (DHS), 15, 81, 88, 127
Tennessee Dept. of Motor Vehicle, 72
Tennessee Dept. of Safety, 61, 76
Tennessee Dept. of Transportation, 78
Tennessee Dept. of Veterans’ Services, 152
Tennessee Division of Consumer Affairs, 61
Tennessee Donor Services, 124
Tennessee Do Not Call list, 60
Tennessee General Assembly, 90
Tennessee Governor’s office, 90
Tennessee Health Care Campaign, 129
Tennessee Health Connection, 41, 129
Tennessee Highway Patrol, 79
Tennessee Human Rights Commission, 61
Tennessee identification cards, 61, 76
Tennessee Library for the Blind & Physically Handicapped, 76
Tennessee Mental Health Consumers Association, 132
Tennessee Poison Center, 2
Tennessee Redline, 54
Tennessee Regulatory Authority (TRA), 62
Tennessee Relay Center, 76
Tennessee Senior Medicare Patrol Project, 14
Tennessee Services for the Blind and Visually Impaired, 75
Tennessee Services for the Deaf and Hearing Impaired, 75
Tennessee State Health Insurance Program (SHIP), 127
249
Tennessee, University of (Knoxville campus), 50
Tennessee Veterans’ Home, 134, 152
Tennessee Vulnerable Adult Coalition (TVAC), 82
Tennessee Yellow Dot Program, 78-79
Tennova Healthcare, 56, 124, 199
Tennova Health and Fitness Center, 50
Tennova Homecare Services, 92
Tennova Hospice Services, 98
Tennova North Knoxville Medical Center, 100
Tennova Physicians Regional Medical Center, 100
Tennova Residential Hospice, 98
Tennova Senior Membership program, 50, 199
Tennova Turkey Creek Medical Center, 100-101
termite control, 205
Thompson Cancer Survival Center, 99
3-1-1 Knoxville’s Phone Number, 90
Ticket to Work, 76, 83
tissue donation, 124
TRA (Tennessee Regulatory Authority), 62
transitional care unit, 99
transportation, 40, 77, 82, 84, 136–40, 149–151, 168
Trinity Hills Senior Living Community, 107, 160
TVA campgrounds, 49
TVAC (TN Vulnerable Adult Coalition), 82
2-1-1, East TN Information & Referral, 3, 111, back page
U
Union County Office on Aging, 113
United Healthcare, 128, 151, 220
University of Tennessee (classes), 50, 80
University of Tennessee Hearing and Speech Center, 77
University of Tennessee Home Care Services, 92
University of Tennessee Hospice, 98
University of Tennessee Medical Center (UTMC), 56, 86, 101, 123-125, 162-63
University of Tennessee Psychological Clinic, 64
University of Tennessee Veterinary Medical Center, 141
Upper Cumberland Area Agency on Aging & Disability, 114
US Congressman’s office, 88
US Department of Veterans’ Affairs, 153
US Department of Housing and Urban Development, 46
US Senators’ offices, 89
utility companies, 95, 197
250
UT Department of Professional Development, 50, 80
UT Hearing and Speech Center, 77
UT Home Care Services, 93
UT Hospice, 98
UTMC (University of Tennessee Medical Center), 56, 86, 101, 123-125, 162-63
UT Psychological Clinic, 64
UT Veterinary Medical Center, 141
V
VA (U.S. Department of Veterans Affairs), 153
VA Aid & Attendance, 24
VA benefits, 152-153
VA Medical Center, 153
vaccinations, 170
vehicle modifications, 78, 164
Verandas, The, 109, 209
Vet Center, 64, 153
Veterans’ Affairs Knoxville Outpatient Clinic, 63, 119, 153
veterans’ benefits, 152-153
Veterans’ Home, 134, 152
Veterans’ Services, 24, 64, 81, 152–53
Veterans’ Upward Bound Program, 81, 153
Visiting Angels, 140, 190
Visiting Physicians, 120, 222
Vista Points Special Needs Trusts, 159
VITA (Volunteer Income Tax Assistance), 147
vocational rehabilitation, 75
Volunteer Assisted Transportation, 77, 151, 168
Volunteer Income Tax Assistance (VITA), 147
Volunteer Ministry Center, 69, 70
Volunteer Opportunities, 153-54, 168
Volunteer Service Stipend Programs, 154
Volunteer Tennessee, 154
Volunteer Urgent & Primary, PC, 79
W
Walk With Ease, 47
weatherization, 94, 183
“Weekly Update,” 111, 127
Wesley House, 50
West Hills Health and Rehab, 135, 189
Westmoreland Health & Rehab Center, 135, 191
251
Westview Tower, 110, 203
wheelchair repair, 164, 204, 207
Williamsburg Villas, 108, 200
Willow Place Senior Community, 110, 213
wills, 20-21, 156, 211
Windsor Gardens Assisted Living, 108, 198
wireless phone service, 148
World of Independence, 79
wrecker service company complaints, 151
Y
YMCA, 51, 200
Your Guide to Choosing a Nursing Home (Medicare), 24
YWCA, 51, 69
YWCA Victim Advocacy Program, 82
NOTES
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253
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