Meter Reader (if you live within 5 miles radius of, Dinas Powys and Penarth)
Retail Services is a fast paced, customer focused commercial environment where we are driven by
providing service excellence to our customers. We are offering fantastic opportunities for the right
individual to join the 5th largest employer in Wales and play a part in shaping our future.
Come and be part of our Field Operations Team. This is not an office based role, so we can seeking
someone who enjoys traveling in order to visit our customer properties to read and record water
usage, whether they be in a residential area, industrial estates or rural agricultural sites.
What’s in it for you?
Be part of our Welsh Water family. We offer a range of benefit schemes including a generous annual
leave allowance starting at 24 days PLUS bank holidays, a contributory pension scheme with matched
contributions up to 11%, annual company bonus and a range of family friendly schemes such as
childcare vouchers, cycle to work, Buy & Sell annual leave and more.
You will be provided with a company vehicle and all equipment required for this role, along side full
training and development in position. Your health & wellbeing is important to us so you will be
provided with a full suite of health & safety training and tools to assist you whilst you work.
About the role.
Role:
Meter Reader
Status:
6 months fixed term contract
Salary Range: £15,467 - £19,756 (cira, with development)
Business:
Field Operations Department - Welsh Water, Retail Services, Linea.
Working Hours: 37 hours (you will need to work flexibly between 6am – 8pm Monday to
Sunday)
It is important that we make a good first impression and deliver an efficient, high quality service to
every customer we speak to. This role is key to ensuring this happens by excellent communication
skills and being confident and courteous while speaking to our customers. You will be provided with
weekly workloads which you must self-manage to ensure you achieve your targets
The ability to work under pressure and in an ever changing environment are important whilst
recording accurate meter readings. Our field department is divided into teams so a team player is
needed to support colleagues. The role will involve lone working therefore you need to be highly
motivated and energetic. Self-management and planning and organisation skills are key. We are
committed to the importance of Health and Safety and training and therefore expect the same
commitment from you.
A driving licence, home telephone line and broadband connection are all essential for this role.
Does this sound like you?
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Interested?
Have an excellent manner all the time
A team player
Willing to go that extra mile for the customer
You will be highly motivated and energetic
Ability to work under pressure
This is a fantastic opportunity to learn more about our business and get involved in a customer facing
role out in the field.
Take the opportunity to speak to our Field Operations Team or contact Field Operations Manager, Lisa
Davies who will be keen to hear from you.
Closing Date: Friday 13th January 2017
To apply for this role please submit an electronic copy of your CV and covering letter to the HR
Department at [email protected].
Read on for the Job Description
JOB DESCRIPTION
JOB TITLE:
Field Operative – Meter Reader
DEPARTMENT:
Field Operations
REPORTS TO (JOB TITLE):
Area Manager
BAND:
2/3
DATE PREPARED:
March 2016
1.
PURPOSE OF ROLE
Responsible for capturing all meter reading data in line with the Field Operations meter-reading schedule in
order to ensure the customer receives an accurate and timely bill and to avoid unwanted contacts and
complaints.
To undertake any ad hoc field visit that has been requested to either, disconnect the water supply, or to obtain
further information as required by the Company in order to resolve a customer query or dispute
2.
PRINCIPAL ACCOUNTABILITIES
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3.
To capture water meter reading data from water customers meters, using the hand held unit, within
set timescales as directed by the cyclical meter reading schedule
 To receive and transmit meter reading data via a handheld unit
 To identify unexpected water meter reads, such as higher or lower water consumption profile, and to
record this additional information onto the handheld device in line with the Automated Meter Reading
guidelines
 To provide a reason for any water meter that was unable to be read within the schedule, in line with
the Automated Meter Reading guidelines
 To place all water meters into a walk order route that optimises the volume of water meters read
 To carry out non-cyclical meter reading activity in line with a automated system order requests and
within the set timescales
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To disconnect the water supply on commercial properties as instructed by the Commercial Collections
Department
 To undertake supply checks on water supplies that have been disconnected for non-payment of water
charges, in line with company guidelines and timeframes, and to immediately escalate any situation,
where the water supply has turned back on, to the Commercial Collections Team for further instruction
 To adopt best practice on operational performance to help support the delivery of the department’s
KPI for DG8 meter reading
 Establish and maintain effective working relationships with our operational partners across other parts
of the business to ensure objectives are supported and delivered
 To proactively undertake a dynamic risk assessment at each field visit to ensure a safe working
environment prior to undertaking each activity
 To report all near misses and hazards that could cause potential harm, in line with the Company health
and safety process and procedures
 To ensure the company vehicle is regularly checked in line with company policy and that any vehicle
defects are immediately escalated in line with transport guidelines
 To log into the Lone Working system, at all times, in Line with company guidelines
KNOWLEDGE SKILLS AND EXPERIENCE
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4.
BEHAVIOURS
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5.
To prioritise Health and Safety at all times and take responsibility for other people’s welfare at work,
including both colleagues and customers
To demonstrate enthusiasm and commitment to provide excellent customer service
To display a positive and professional image at all times to maintain the reputation of the company in
line with our company values
To demonstrate working in partnership with both our Retail business areas and our operational
partners in Wholesale and Daniels
To be able to adapt quickly and positively to any business changes in our rapidly changing business
environment
To take ownership , accountability and to demonstrate initiative for actions taken to ensure first time
resolution and customer satisfaction
To demonstrate excellent organisational skills and self-management to work deadlines and pressures
to achieve the departmental business goals and KPI’s
To demonstrate flexibility within the meter reading window of 6am-8pm in order to maximise
performance and reduce estimated billing
Ensure the appropriate PPE Clothing issues is worn at all times and that the correct tools and equipment
required to carry out the field activity are used in line with manufactures safety guidelines or DCCS
policy
DIMENSIONS
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6.
To have an awareness of or experience in Manual Handling principles and to demonstrate safe lifting
techniques ( Desirable)
To have an awareness of or experience of the Street works act (Chapter 8) and to demonstrate the
appropriate use of guarding and signing where appropriate (Desirable)
To have an awareness of or experience of the National Water Hygiene scheme ( Desirable)
To have an awareness or experience of undertaking dynamic risk assessments within a field
environment and to demonstrate all field activity undertaken is achieved safely without causing
potential harm to self or others ( Desirable)
To have an awareness or experience in undertaking a confined space activity and to demonstrate safe
entry into a confined space area where appropriate ( Desirable)
Experience in or understanding of a customer service environment in order to assist customers in the
field and advise them of the appropriate contact that could help with their query(Desirable)
To have a working knowledge of using hand held technology and remotely transferring data ( Desirable)
To demonstrate experience in first time resolution of issue to be able to support internal performance
measures and company goals
Staff : None
Finances: No direct budget responsibility
Area covered: Managing the meter reading activity within a given geographical area of control ( approx
30K meters to read per annum)
STRUCTURE CHART
Field Operations
Manager
Area Manager-
Area Manager-
Area Manager
Area Manager
Area Manager
BST Team
Manager
Meter Readers
Meter Readers
Meter Readers
Meter Readers
Meter Readers
Meter Readers
BST Field Support
Team
7.
BST Reporting
Coordinator
OTHER INFORMATION
In addition to the principal accountabilities, the Field Operative is also required to carry out the following: To represent Field Operations in internal audit when required
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To represent and attend Field Operations in meetings/workshops where appropriate
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To liaise with the Area Manager and the BST team
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To have a full clean driving license
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To ensure the meter reading system is working effectively and to escalate any issues accordingly
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To read any 3G remote read meter when requested
BST
Administration
Coordinator