User Guide // Positive Pay
The Fraud Control menu in Online Banking allows you to decision Positive Pay suspects, Manage and Create Positive Pay
issues, and view Fraud Control reports.
Jump to: Decisioning a Suspect Item
Manual Entry Issue - Single or Multiple
Positive Pay Reports
Positive Pay Issue Upload
Decisioning a Suspect Item
1. Fraud Control > Positive Pay
Select Fraud Control from the menu bar and click Positive Pay under the Manage section.
2. View Account
On the Manage Positive Pay page, select the Account Name link to view details.
3. View Image + Decision
On the Suspect Items - Positive Pay page, click View Image and review. Then use the drop down to choose your decision.
Click Continue.
4. Review
Review your decision on the Review Suspect Items page. If correct, click Submit.
5. Submit
You will be directed to the Manage Positive Pay screen and a Successful Submit notice appears at the top of the page.
Manual Entry Issue - Single or Multiple
1. Fraud Services > Issue Maintenance
The Issue Maintenance page is used to search for existing issues or void instructions, and input issues or voids. Select
Fraud Control from the menu bar and click Issue Maintenance under the Manage section.
2. Search for Issues/Voids
On the Issue Maintenance page, you can Search for Issues or Voids previously loaded into the system. Select the Issue
Type from the drop down and click Search.
3. Create Single Issue
To create an issue, click Create Issue and select Single Issue.
4. Create Instruction
On the Create Issue or Void Instruction page, select the Account and enter the Check Number. Then select the Transaction Type. Other data may be added or required based on the type of Positive Pay service you have (e.g. the check amount).
Transaction types are:
Issue Add Enter an issued check into the system prior to check being released to payee.
Issue Void Cancel a check issue previously entered, but prior to release to payee. The check is destroyed.
Void Add
Enter a payment deletion into the system after check has been released to payee. The check is destroyed.
Void Delete Cancel a previously entered Void Add.
5. Issue Add
The Amount and Issue Date fields are also required for Issue Add. Click Submit.
6. Submit
A Successful Submit notice displays on the Issue Maintenance page.
7. Create Multiple Issues
To create multiple issues, click Create Issue and select Multiple Issues.
8. Create Multiple Issue/Void Instructions
Complete the required fields. Payee Positive Pay subscribers must enter the Payee. Click Add Another to input more issues
or voids.
9. Delete Multiple Issues
You may also use this section to delete multiple issues. Click Submit Request to continue.
10. Submit
A Successful Submit notice displays on the Issue Maintenance page.
Positive Pay Reports
1. Fraud Services > Fraud Control Reports
Fraud Control Reports are available, based on the type(s) of services your company has subscribed to at Square 1. Select
Fraud Control from the menu bar and click Fraud Control Reports under the Reports section.
2. Select Report
Standard Reports may be customized for your specific business use. Click Customize Report for the desired report.
3. Customize Report
The Customize Standard Report page opens. Enter the required fields. Note: Private Usage will only be seen by you. Shared
Usage means all users in your company who are entitled to view reports will see it. Click Continue.
4. Review and View Customized Report
Review the Preview Custom Report page. Click Save and View Report. Your customized report will open in a new window.
To view the customized report you created in the future, select Fraud Control Reports from the Fraud Control menu, and
click on the Custom tab.
Positive Pay Issue Upload
1. File Services > Manage & Create Profiles
From the File Services menu users can Upload Positive Pay Issues. First, select File Services from the menu bar and click
Manage & Create Profiles under the Standard File Uploads section.
2. Create Upload Profile
On the Upload Profile page, select the file format you wish to use from Create Upload Profile. Note: A Delimited Issue File
will be shown here as an example.
3. Enter Upload Profile Information
Complete the required fields in the Upload Profile Information section. Enter a Profile Name and choose a Date Format.
IMPORTANT: The Date Format in each issue record in your file must match the format selected in the Date Format drop
down.
Select the Field Delimiter. Leave the Profile Access as Public unless this account is confidential.
4. Enter Default Values
In the Default Values section, select the Transaction Type from the drop down list. Skip the Bank, Account Number and
Issue Date fields. IMPORTANT: DO NOT enter the Account Number here. It is NOT a required field in this form/screen.
The account number should be listed on each check issue record in your issues file.
5. Transaction Type Mapping
Each transaction in an upload issue file must include a transaction code. The Transaction Type Mapping section associates
transaction types with a specific transaction code. Complete only one of these fields. The transaction type codes are:
A for Issue Add
D for Issue Delete
VA for Void Add
Void Delete is NOT available at this time for Upload Profiles.
6. Upload Profile Fields
Next, select the Upload Fields. IMPORTANT: The order of the data in the Selected Fields box must match the order
of the fields in your source file. Also, the account number must be ten digits and you can add leading zeros to make your
account number ten digits. Click Continue.
7. Review
Review the information displayed. To make changes, click Edit Profile. To continue, click Submit Upload Profile.
8. Submit the Upload Profile
The Successful Submit message appears. If you receive a Page Errors message, make changes where required by the
red flag. In the event of a Page Errors message, it may be easier to Cancel and start again.
9. File Services > Create File Upload
Select File Services from the menu bar and click Create File Upload under the Standard File Uploads section.
10. Select Upload Profile
Select your Upload Profile from the Upload Type drop down.
11. Choose File
On the New File Upload page, click Choose File or Browse to browse and select the Positive Pay data file to upload.
IMPORTANT: File names cannot exceed 32 characters and cannot contain spaces between characters. Click Upload File.
12. Transmit File
The Successful Submit message displays. The file Status will display Awaiting Transmission. Select the checkbox for the
uploaded file and click Approve and Transmit. Another user at your company may need to perform this step if you do not
have these entitlements.
If the file status is Parse Failed, click the File Name link to view the reason/status. The reason will be listed next to the
Status field. If you need assistance, please contact your Treasury Support representative or call the National Service Center
at 866-355-0468.
13. Approve File
On the Approve File Uploads page, click Approve and Transmit.
14. Submit
The Successful Submit message displays.
15. View Positive Pay Issues
When the file upload is successful, you may view your Positive Pay issues the next business day. File uploads are updated
overnight. To view, select Fraud Control from the menu bar and click Issue Maintenance under the Manage section.
Search by Account, Issue Type, Status and/or date range.