Missing Data: Focusing on the Wrong Factors Could Contribute to Student Loan Distress Paul Combe and Julie Ryder Lammers © 2014. American Student Assistance. All rights reserved. Introduction Current data on student debt is inadequate to address how borrowers are really faring in repaying their loans and only highlights extreme hardship in student borrowing. To some degree, current loan data is analogous to mortality rates. Mortality rates don’t do anything other than give a stark number of how many people have died. What is important is to understand why they died. What caused it? Is there something that could have been done to prevent it? If there was earlier detection, could a cure have been found? Similarly, all the Cohort Default Rate (percentage of borrowers who default within three years of the start of repayment) tells us is how many people have already fallen off the cliff of default within a narrow time frame. What is needed is more data about what caused the default, what could be done to prevent it, could we detect the problem earlier and find a cure, and could we prevent the problem from occurring at all. Unfortunately, all we really track is the number of loans that have died. We could be much more successful in returning federal assets in student lending if we did more to make sure problems didn’t occur in the first place and held people accountable for metrics that help, rather than add to, the distress of borrowers. You get what you measure. The federal government tracks data on student loans with an emphasis on total indebtedness and default rates, and as a result, those two data points are the main influencers of policy debate around student debt. In order to change the focus of discussion and increase student success, there must be a push to collect and publish data on the whole range of student loan repayment statuses including delinquency, deferment, forbearance and repayment. Student loan repayment success and default rates are not the binary sides of a coin. The current national two-year student loan cohort default rate (CDR) for FY11 is 10 percent.1 As the only published data on borrower status, this would imply that the other 90 percent of student loan borrowers are not having a problem repaying their loans. We know this is not the case. Ninety percent of student loan borrowers may not currently be in default, but a study by the The three-year Cohort Default Rate for the 2010 cohort is 14.7 percent. (See U.S. Department of Education, (2013) Official FY10 Three-Year CDR. Available at: www.ifap. ed.gov/eannouncements/attachments/2013OfficialFY103YRCDRBriefing.pdf ) The Department of Education began measuring the default cohort over a three-year period in 2009, and will begin holding schools accountable for this new rate after the official publication of data in September 2014. Because schools are not yet sanctioned for the three-year rate, and most data available can only be compared to the two-year rate, we will mainly make reference to the two-year rate. U.S. Department of Education. (2013) Two Year Official Cohort Default Rates for Schools. Available at: www2.ed.gov/offices/OSFAP/defaultmanagement/cdr2yr.html 1 MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 2 Institute for Higher Education Policy recently found that only 37 percent of federal student loan borrowers were in active repayment after five years.2 The gap between those borrowers in active repayment and those who have defaulted would not show up in a CDR calculation, but the majority of these borrowers may be struggling to pay, are not amortizing their loans, and the balances will continue to grow with capitalized interest, forcing them deeper and deeper into debt. In addition, there may be many in that 37 percent who find the process of repaying very hard to successfully manage month to month, having a ripple effect on other purchases and life decisions. Because of how current data is published, there is no quantifiable information on the impact debt has on the borrower as a consumer and the economy at large. The U.S. Department of Education (ED) currently measures and publishes loan information through the National Student Loan Data System3 based on loan repayment status.4 Data show how many borrowers are currently in school, in a grace period5, in repayment, in deferment6, in forbearance7, and in default.8 The major problem with this breakdown is that the “repayment” data include both those actively repaying their loans and those who are delinquent9 on their payments. The rationale for calculating loan repayment in this manner is hard to comprehend. It is difficult to argue that someone who is 269 days behind on payment is really “repaying” their loan. But because there is no clear picture of how borrowers are really faring in repayment, or anything about the relationship between forbearance, deferment and delinquency, all public policy debates continue to revolve around the one datapoint we do know something about—default. 2 Cunningham. A.F. & Kienzl, G.S. (2011). Delinquency: The Untold Story of Student Loan Borrowing. Washington, D.C.: Institute for Higher Education Policy. See, Section 489 of the Higher Education Act (HEA) of 1965 as amended, P.L. 110-315. Requires the maintenance of a National Student Loan Data System (NSLDS) to ensure the collection of accurate information on student loan indebtedness and institutional lending practices and improve loan repayment. 3 U. S. Department of Education, Office of Federal Student Aid. (2014) Federal Student Loan Portfolio; Direct Loan and Federal Family Education Loan Portfolio by Status. Available at: studentaid.ed.gov/sites/default/files/fsawg/datacenter/library/PortfoliobyLoanStatus.xls 4 Grace period is defined as “a period of time after borrowers graduate, leave school, or drop below half-time enrollment where they are not required to make payments on certain federal student loans…Direct Subsidized Loans, Direct Unsubsidized Loans, Subsidized Federal Stafford Loans, and Unsubsidized Federal Stafford Loans have a six-month grace period before payments are due.” Office of Federal Student Aid. Glossary. retrieved at: studentaid.ed.gov/glossary 5 Deferment is defined as: “A postponement of payment on a loan that is allowed under certain conditions and during which interest does not accrue on Direct Subsidized Loans, Subsidized Federal Stafford Loans, and Federal Perkins Loans.” Ibid. 6 Forbearance is defined as, “A period during which your monthly loan payments are temporarily suspended or reduced. …During forbearance, principal payments are postponed but interest continues to accrue. Unpaid interest that accrues during the forbearance will be added to the principal balance (capitalized) of your loan(s), increasing the total amount you owe.” Ibid. 7 Default is defined as, “failure to repay a loan according to the terms agreed to in the promissory note. For most federal student loans, you will default if you have not made a payment in more than 270 days.” Ibid. 8 Delinquency is defined as, “a loan is delinquent when loan payments are not received by the due dates. A loan remains delinquent until the borrower makes up the missed payment(s) through payment, deferment, or forbearance.” After 270 days the loan will be considered in default. U. S. Department of Education, Glossary. 9 MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 3 Changing the conversation about student debt beyond just default could have far reaching impacts on the economy. There is no doubt that the impact is severe for the fraction of the population that experiences the financial hardship of student loan default. However, a hidden and uncounted population, that likely amounts to millions of borrowers, has their credit score impacted just like defaulters after becoming delinquent. This group is also putting off major purchases and life decisions as they struggle to make student loan payments. The repayment problems of this population—far larger than that represented by a default number—has a cascading impact on the ability of borrowers to fully participate in financial activity, sending ripples through the economy each time another borrower falls past due. How big that ripple is can only be determined by knowing the scope of the delinquency problem. In order to change the conversation and push for new policies that help borrowers, there must be a better means of quantifying the student loan problem beyond default that gives a more accurate portrayal of how borrowers are really faring as consumers in paying back their debt. The raw number of that 10 percent in default and in dire straits after two years is not enough to help the other 90 percent of the population. If we ever want to get more loans in repayment and out of delinquency and default, the federal government needs to start reporting student loan repayments in a way that reflects not just whether they can avoid default, but how well borrowers are eliminating their debt. I. Data spurs policy change The corollary to “you get what you measure” is that you can’t impact or understand that which you don’t measure. Understanding data more clearly is not the end all and be all to fixing a problem, but transparency in data spurs action. Time and time again we see in all areas, from education and the environment to public health, that data impacts how we view and deal with complex issues. In order to change the conversation about where student loan repayment struggles are really happening for the majority of the borrower population, we need to shine a light on the data and expose the problem for all to see. A perfect blueprint for managing public support around data issues can be seen if we look outside the education field at the push to reduce fatalities due to smoking. In 1964, the Surgeon General of the United States released the first report on the health impacts of smoking on “firsthand” smokers.10 As a result, U.S. Department of Health, Education and Welfare. (1964). Smoking and Health: Report of the Advisory Committee to the Surgeon General of the Public Health Service, Available at: http://profiles.nlm.nih.gov/ps/access/NNBBMQ.pdf 10 MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 4 smokers began to understand the consequences of inhaled tobacco and for the next several decades smoking-related deaths gradually decreased.11 That data alone was not enough, though, to impact major health or public policy change. The initial smoking data spurred more of a cautionary tale—if YOU choose to smoke there are negative consequences to your actions. Focusing only on smokers didn’t bring the needed behavior modifications by the public, so health experts pushed for more data on the impact smoke has on those who have not made the choice to smoke but are nonetheless exposed to it. In 1986, the Surgeon General released information on the effects of secondhand smoke on public health.12 It was not until the data about the indirect impacts of smoking on the public at-large was disseminated that public opinion, public policy, and public behavior began to change.13 Over the next decade the way people talked about smoking changed, more pressure mounted on smokers to quit, and the once widely accepted habit became a public taboo. There had been tools to address the firsthand smoking problem before these data were released, but understanding the broader implications had a profound impact on the original goal of curbing smoking. Simply altering the data tracked, published, and talked about changed both public behavior and public policy around the issue. That change is needed again, this time in the student loan industry. Student loan delinquency is the new “secondhand” smoke—far more people are being impacted throughout the economy than just those who have the personal financial burden of student debt. Student loan data has, for a number of reasons, focused on the stark population of defaulters with the perception that they only hurt “themselves,” but in reality a much larger population of struggling borrowers languishes in the shadows without assistance. Student debt struggles limit these borrowers’ ability to buy the homes, cars and consumer goods that drive the U.S. economy, with ripple “secondhand” effects on us all. We need to change the data tracked, published and talked about in student lending so that we can change the public policy debate around student loan debt and its broader impact. Creation of the cohort default rate was itself an example of how tracking data in a new way can force policy change. The late 1970s and early 1980s were plagued by growing inflation, unemployment and economic instability, which, U.S. Department of Health, Education and Welfare. (1972). The Health Consequences of Smoking: A Report of the Surgeon General. Available at: http://profiles.nlm.nih.gov/ps/access/NNBBPM.pdf 11 U.S. Department of Health and Human Services. (1986). The Health Consequences of Involuntary Smoking: A Report of the Surgeon General. Available at: http://profiles.nlm.nih.gov/ps/access/NNBCPM.pdf 12 Pirkle, J.; Bernert, J; Caudill, S; Sosnoff, C & Pechacek, T. (2006). Trends in the Exposure of Nonsmokers in the U.S. Population to Secondhand Smoke: 1988–2002. Environmental Health Perspectives, 114(6): 853–858. Available at: www.ncbi.nlm.nih.gov/pmc/articles/ PMC1480505/?tool=pmcentrez#b10-ehp0114-000853. 13 MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 5 coupled with poor consumer information about the nature of the loan, led many to not meet their federal student loan obligations. The media pushed stories of graduates walking away from student debt just days after graduating, lenders began complaining about rising default numbers, and members of Congress grew concerned that rising default rates would force the student loan system they had established to the point of collapse.14 Congress reacted by holding borrowers more accountable for debts by eliminating the ability of borrowers to discharge their loans through bankruptcy, thus making loans a lifelong obligation for borrowers.15 The Department of Education also felt it necessary to react to mounting political pressure and in November 1987, Secretary of Education William Bennett announced sweeping accountability measures for the guaranteed student loan program. To curb defaults, ED would implement a rule to “bar institutions from participation in all federal student aid programs if they fail to bring the guaranteed student loan default rate of their students below 20%.” 16 The rule established that institutions would be judged based on the number of defaults that occurred over a set time or “cohort” period. The release of this data from ED, which for the first time outlined the scope of the student loan default problem, launched a massive public debate about the effectiveness of the student lending program, and how best to manage the default picture that was now coming more clearly into focus. The Bennett proposal as originally outlined was never put into effect, but the following year, Congress included Senator Claiborne Pell’s Student Loan Default Prevention Act17 as part of the Omnibus Budget Reconciliation Act of 1990.18 This bill aimed to “reduce the cost of the FFEL program by promptly eliminating from the program schools whose students had chronically high default rates.” 19 The legislation required that student loan data be collected in a uniform way and be used to hold schools and other parties like servicers and guaranty agencies U.S, In Bid for Repayment of Student Loans, Sues 25. Arnold Lubasch, The New York Times, Jan. 29, 1985; U.S. to Pursue Physicians who Defaulted on Loans. UPI, The New York Times, Dec. 28, 1981.; Many Doctors Failing to Pay Student Loans, UPI, The New York Times, December 7,1981; Ex-Ohio Students Say They Can’t Pay off their Defaulted Federal Loans, Iver Peterson, The New York Times, Mar 8, 1981. 14 Higher Education Amendments Act of 1976, Pub. L. 94-482, 90 Stat. 2081, 2141 (borrowers had to wait five years before filing for bankruptcy); Higher Education Amendments Act of 1998, Pub. L. 105-244(borrowers could not discharge loans in bankruptcy) 15 U. S. Department of Education, (1987) Press Conference on Student Loan Defaults, Secretary of Education William Bennett, Nov. 4, 1987. Available at: http:// www.c-span.org/video/?871-1/student-loan-default 16 Stafford Student Loan Default Prevention and Management Act of 1989; also known as the Student Loan Default Act of 1990. S. 568, 101st Congress, Senator Claiborne Pell. http://beta.congress.gov/bill/101st-congress/senate-bill/568?q=%7B%22search%22%3A%5B%22Student+Loan+Default+Prevention+Initiative+ Act+of+1989%22%5D%7D 17 18 Omnibus Budget Reconciliation Act of 1990, P.L. 101-508, enacted November 5, 1990. 19 Atlanta Col. of Med. & Dental Career Inc v. W. Riley, 987 F2d 821 (D.D.C 1992) MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 6 accountable for growing defaults.20 Until this point, there had been no complete data on loan repayment and the scope of the problem was mainly anecdotal. In fact, when Bennett made initial statements about this proposal, he made it clear that all the data he had were only estimates of the default problem.21 The major impetus for taking action in 1990 was a reaction to mounting public pressure to curb the problems on which default data had shed light. The accountability measures made data publically available for all to see, comment on, and legislate. Without the data regarding defaults, there would not have been the same media push or public demand for subsequent political change to establish standards for default. Entities involved in the student loan program could no longer hide their default rates and the increased transparency about what was really going on spurred public outcry and political action aimed mainly at bad schools and bad borrowers. “Good” borrowers and schools—those who have not defaulted or have low default rates - were not part of the dialogue. Even after 25 years of tracking, when it comes to student loan data we are really only in the first stages of exposing the baseline problem. Like firsthand smoking, we know the dire consequences of an individual defaulting on a student loan but don’t yet have the data to understand the broader impact of student debt on all borrowers’ financial decisions and actions. Data needs to articulate the secondhand smoking effect of student loans—both that more people are being impacted than just those in the default number, and that this larger number of impacted people has ramifications for the economy. II. The impact of student debt is greater than just the default number The CDR establishes a starting point to begin understanding default, but masks where the majority of borrowers actually are in the repayment process. This leads to the false assumption that all other borrowers are successfully repaying their debts and means that we are not focusing on the solutions to the problem that could be possible with better data. The reality is that we simply don’t have enough data on the other 90 percent to fill in all the missing pieces and decipher where and when borrowers are having repayment problems. This is mainly due to the fact that calculations of cohort default are for only a narrow time frame, Pell’s bill “requires those guaranty agencies, lenders, and institutions with default rates in excess of 25 percent to develop and carry out default management plans. Subjects guaranty agencies, lenders, and institutions with high volume default rates in the highest five percent by volume of defaulted student loans to program reviews by the Secretary (in the case of guaranty agencies) or by the State guaranty agency (in the case of lenders or institutions). Directs the Secretary (or the State guaranty agency, as the case may be) to develop and implement a default management plan for such guaranty agencies, lenders, or institutions if it is determined that their management practices substantially contribute to the high volume default.” (S. 568, 101st Congress). 20 21 Press Conference on Student Loan Defaults by Secretary of Education William Bennett, November 4, 1987 (1987) MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 7 the means of pinpointing a solid number of those in delinquency are varied, and the definition used for who falls into repayment are inconsistent. Problems with the CDR as a measure of default have been widely debated.22 The Government Accounting Office (GAO) has pointed out that while the “cohort default rates provide the information required under the HEA, they do not appear to provide decision-makers with sufficient information on defaults in the Title IV loan programs.”23 Issues with the timeframe used to evaluate borrowers,24 the types of loans included in the calculation (or more importantly excluded from the calculation25), and questions about how suspended payments should be considered,26 mean that the CDR is not a good gauge to understand how many borrowers are negatively impacted by the funding they obtained to access their education. For example, data compiled by the Institute for Higher Education Policy (IHEP) provides a telling example of how much is being missed by the CDR calculation based on the limited timeframes the CDR measures. IHEP found that, when looking at a five-year window rather than the two-year CDR window, the default rate for the class of 2005 was close to 15 percent27 even though the national CDR reported a default rate for that same cohort over a two-year period of only 4.6 percent.28 These data show that student loan defaults are not a phenomenon isolated to a certain time period. Continuing to evaluate defaults based on a subset of loans and borrowers is like counting how many people were impacted by the flu in January when you know that flu season lasts until March. Much more can be done if there is accurate information on the full extent of the problem. The switch from a two-year CDR window to a three- year window is a step in the right direction. The current three-year rate for FY 2010 of 14.7 percent reflects a rate significantly higher than the two-year 9.1 percent rate29 for that same 2005 Defaulted Borrowers 15% 15% 10% 5% 4.6% 0% 2 Year CDR 5 Year IHEP Rate See for example, Dillon, Erin. “Hidden Details: A Closer Look at Student Loan Default Rates.” Education Sector, October 22, 2007. www.educationsector.org/ publications/hidden-details-closer-look-student-loan-default-rates 22 U.S. General Accounting Office. (1999). Student Loans: Default Rates Need to Be Computed More Appropriately. GAO/HEHS-99-135. Available at: http://www2. ed.gov/about/offices/list/oig/auditreports/a03c0017.pdf 23 Higher Education Amendment of 1992, Pub. L. No. 102-325, required borrowers be tracked for a two-year period after leaving school for the purposes of measuring a cohort default rate. Section 436(e) of the Higher Education Opportunity Act of 2008 changed cohort default rates from two-year to three-year. Section 436(e)(2) established FY 2009 as being the first cohort year that three-year cohort default rates would be released. Schools will be held accountable for the three-year rate as of 2014, after three years of CDR data has been released. 24 The cohort default rate only tracks defaults on Federal Stafford Loans and Federal Direct Stafford/Ford Loans. Federal PLUS Loans, Federal Insured Student Loans and Federal Perkins Loans are not included. Federal Perkins Loans have their own CDR calculation. 25 CDR data could be skewed by the inclusion of borrowers in deferment and forbearance in the calculation because these are counted as in repayment even though they have suspended payment to avoid default. 26 27 Cunningham, A. F & Kienzl, G.S. (2011). 28 U.S. Department of Education. (2013) Two Year Official Cohort Default Rates for School. www2.ed.gov/offices/OSFAP/defaultmanagement/cdr2yr.html 29 Ibid. MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 8 class, and suggests that a five-year rate like that looked at by IHEP could be higher still. However, because a student loan default will follow a borrower for his lifetime, well beyond the two (or three) year window schools are incented to care about, there needs to be a better understanding of how many borrowers are dealing with the financial challenges that result from falling behind on loan payments at any point in the repayment process. To ensure that education debts are not crippling the ability of borrowers to reap the long-term rewards that their education was intended to impart, it would be wise to have a better understanding of how student loan default is impacting borrowers in a long-term way. The current CDR calculation does not do this. Apart from calculation concerns that don’t reflect an accurate measure of defaults, the current default data creates the impression that student loan repayment issues are isolated to certain school types, rather than the pervasive problem that actually exists for borrowers. For example, on average default rates are highest at for-profit institutions and community colleges30 while non-profit schools and four-year public schools have lower default rates. However, examining the data on default for the 2005 cohort year shows holes that make it clear how much is being ignored about repayment in general by only focusing on default. The national two-year cohort default rate for the 2005 class was 4.6 percent— close to the historic low of 4.5 percent that was reported in 2003.31 The numbers based on institution type show that there was a CDR of 2.7 percent at four-year schools and of 8.2 percent at for-profit schools.32 However, according to IHEP, data on the same groups over an expanded five-year window show a very different picture. The five-year default rate for students at public four-year institutions expands to 10 percent of borrowers, while the default rates at the four-year for-profits increases to 24 percent over five years.33 Taking it a step further by adding the number of delinquencies that each of these populations experienced shows that 34 percent of borrowers at public four-year schools and 53 percent of borrowers at four-year for-profits were impacted by the negative consequences of delinquency or default.34 According to the IHEP data, therefore, in a year that showed a near record-low CDR of 4.6 percent, in reality only 45 percent of public four-year borrowers and 35 percent of four-year for-profit borrowers were actively repaying their loans without becoming delinquent, U. S. Department of Education. (2013) Comparison of FY 2011-2-Year Official Cohort rates to Prior Two Official Calculations. www2.ed.gov/offices/OSFAP/ defaultmanagement/cdrschooltype2yr.pdf 30 31 U.S. Department of Education (2013) National Two-Year Cohort Default Rates. https://www2.ed.gov/offices/OSFAP/defaultmanagement/defaultrates.html U. S. Department of Education.(2007) Mark Walsh, Presentation to the Federal Student Aid Conference, 2007. www.ifap.ed.gov/presentations/attachments/ Session5407.ppt (adds all for-profit schools and all four-year schools together) 32 33 Cunningham, A. F & Kienzl, G.S. (2011). 34 Ibid. MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 9 defaulting or filing for a deferment or forbearance.35 This reality is far from the rosy picture that the low 4.6 CDR would portray and emphasizes that even if the CDR does not flag concern, the repayment struggles of borrowers may not be vastly different from school type to school type. 2005 Data Compared 53 4-Year For-Profit 4-Year Public 34 24 National CDR 4.6 8.2 10 2.7 4.6 4.6 CDR IHEP Default IHEP Def and Delinq 2005 Cohort Two- Year CDR Five Year IHEP Default Five Year IHEP IHEP Repayment National 4.6% 2.7%* 8.2% 10% 24% 34% 53% 45% 35% Four Year Public Four Year For-profit *For the 2005 CDR, ED only released combined cohort data for all four-year schools (public and private together) and all for-profit schools. Data was not broken down into four-year public or four-year for-profit categories. IHEP data was broken down into these categories. As the data show, while for-profit schools have a much publicized default problem, other school types have a much bigger issue with delinquency than can be garnered from a CDR. These borrowers’ repayment issues largely go overlooked because they may never go into default, but they are having their credit impacted by delinquency and are struggling to make payments, likely impacting other areas of their economic lives. These struggles are not quantified by a CDR, and give many a false impression that repayment of loans is not a problem. 35 Ibid. MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 10 III. There is no good measure to quantify student loan struggles beyond default The cohort default rate is clearly not the right metric to understand where borrowers are in repayment, so what is appropriate and where does current data fall short? As previously noted, because data on repayment and delinquency are not disaggregated in reporting by ED, all we can do to understand repayment is to cobble together data from various other sources. A. Delinquency Just one step back in the process from default, student loan delinquency has most of the same negative consequences as default such as impact on credit scores and higher costs of credit. Because delinquency is an indicator of pending default, it also provides an opportunity to cure a repayment challenge before defaulting.36 As a result, it is important to know just how big the delinquency problem is and how to use the data effectively to prevent default. On an individual loan basis, guaranty agencies and loan servicers track and report student loan delinquency information to ED. However, the federal government has yet to report that information beyond its walls and articulate how large a problem delinquency might be and, consequently, the broader economic result of those repayment missteps. Lacking a definition and precise data from the federal government, various entities have attempted to determine the scope of the delinquency problem based on the data available to them. Federal Reserve Bank of New York Study Over the last several years, the Federal Reserve Bank of New York has studied student debt as part of a larger examination of household credit. Using information on repayment reported to the credit bureau Equifax, the Federal Reserve found that of the borrowers “who have outstanding student loan balances as of third-quarter 2011, 14.4 percent …have at least one past due student loan account.”37 However, the report went on to clarify that these data may not be accurate because the number of loans reported includes those who are in school or in grace period. The report states that, “to address this potential bias in calculating Knapp, L. G., & Seaks T. G. (1992). An analysis of the probability of default on federally guaranteed student loans. The Review of Economics and Statistics, 74(3), 404–411.; Flint, T. A. (1997).Predicting student loan defaults. Journal of Higher Education, 68(3), 322–354. 36 Brown, M.; Haughwout, A.; Lee, D.; Mabutas, M.; & van der Klaauw, W. Federal Reserve Bank of New York, Grading Student Loans, March 5, 2012. libertystreeteconomics.newyorkfed.org/2012/03/grading-student-loans.html 37 MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 11 delinquency statistics, we exclude individuals who appear to be temporarily exempt from making payments because they are in school or newly graduated from school… We find that 27 percent of the borrowers have past due balances, while the adjusted proportion of outstanding student loan balances that is delinquent is 21 percent—much higher than the unadjusted rates of 14.4 percent and 10 percent, respectively.”38 “Past due” in this study potentially includes anyone who had missed a single payment on their student loan, yet may be incomplete because the HEA does not actually require this information to be reported to a credit bureau until three payments have been missed and the loan is at least 90 days past due. Some entities choose to submit this information to credit bureaus earlier than 90 days. The New York Federal Reserve renewed this study in 2012 and found that, when looking at those loans reported to Equifax that were at least 90 days past due, the delinquency rate was 17 percent of all borrowers.39 When excluding borrowers not expected to make a payment due to being in school or using some form of deferment or forbearance, the delinquency rate was actually over 30 percent, although the definition of “past due” in this study may include some portion of those in default on their loans. This study, therefore, only gives a general understanding of the magnitude of people actually in a delinquency status on their loans at the time of the report. Federal Reserve Bank of New York Borrower Delinquncy Rates 30% 21% 14.4% 2012 Study 2012 Study Adjusted Rate 17% 2013 Study 2013 Study Adjusted Rate Federal Reserve Bank of Kansas In April 2013, the Federal Reserve Bank of Kansas also took a look at the delinquency numbers on student loans. Unlike the New York Federal Reserve, which based its research on borrower data, this study looked at delinquency on student loan dollars. The Kansas Federal Reserve determined that about 9.7 percent of student loan accounts were past due.40 However, like the New York study, the researchers had to qualify those numbers and outlined the complexity of trying to find a precise delinquency figure based on extrapolated data. The researchers stated that the delinquency rate may understate the problem because the data didn’t account for how deferment or forbearance should be included in the calculation. To address this issue, the Kansas Federal Reserve first computed delinquencies by only counting student loans with a minimum payment above zero. With that accounting, 17.4 percent of all student loan dollars in repayment were past due. For another calculation, the Reserve Bank 38 Ibid. Lee, Donghoon. Federal Reserve Bank of New York, House Hold Debt and Credit: Student Debt, http://www.newyorkfed.org/newsevents/mediaadvisory/2013/ Lee022813.pdf 39 Edmiston, K.; Brooks, L. & Shelpelwich, S. Student Loans: Overview and Issues (Update) April 2013, The Federal Reserve Bank of Kansas City. www. kansascityfed.org/publicat/reswkpap/pdf/rwp%2012-05.pdf 40 MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 12 “eliminated all loans from the calculation in which balances remained the same or increased between the third and fourth quarters of 2012, but which were not considered past due. This approach aims to eliminate loans in forbearance or deferment, or for those who are still in school. Under this approach, the outstanding share of those with student loan debt who were delinquent in the fourth quarter of 2012 was about 23 percent.”41 Again, this measurement gives an estimate of those struggling to make timely payment, but because of the need for varying calculations, and the fact that the “past due” payments may not all be reported until 90 days past due, this report still doesn’t capture the precise measurements needed. The two Reserve Banks’ methodologies highlight the different means that need to be taken to clarify basic data. It is important to note that these Federal Reserve studies, as with most delinquency and default data, are only a snapshot of current borrower status as of the time data were collected. When measuring the performance of the portfolio of federal loans, the definition of delinquency would be based on the number of borrowers in that status at any given point in time. Month to month, many more or many fewer borrowers would be in “delinquent” status. But, just as we need to measure default beyond the first three years of repayment, we also need to measure the cumulative number of consumers who were delinquent at any point in the loan payment process, if we are to truly understand the impact of education debt on the consumer and the broader economyEven if we accept the delinquency numbers with all caveats, neither Federal Reserve study fully captures how many people move in and out of delinquency but never actually default, or the cumulative number of people who have their credit impacted by delinquency on a student loan. Federal Reserve Bank of Kansas Loan Delinquncy Rates 23% 17.4% 9.7% 2013 Study 2013 Study Adjusted #1 2013 Study Adjusted #2 Institute for Higher Education Policy Another approach to capturing delinquency data and remedying this “snapshot” issue was undertaken by the Institution for Education Policy (IHEP). IHEP tried to gather more longitudinal data by examining repayment patterns provided to them by five national guaranty agencies. Through the study, IHEP analyzed the repayment of nearly 1.8 million borrowers over a five-year period.42 The data gleaned from this study showed that 26 percent of borrowers were delinquent at some point over the five-year window examined but did not default.43 Another 15 percent of borrowers had a delinquency that eventually led to default, for a total of 41 percent impacted by delinquency at some point over that five-year period.44 41 Ibid. 42 Cunningham, A. F & Kienzl, G.S. (2011). 43 Ibid. 44 Ibid. MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 13 (Because the IHEP study did not look beyond the five-year window, there is no data to show whether these numbers would be larger or smaller after five years.) These are just a few examples of where varying calculations and studies have attempted to quantify the delinquency problem, but have fallen short of establishing a concrete number that determines how many borrowers are struggling with delinquency on a regular basis. B.Repayment Rates Ultimately the successful repayment of student debt is in everyone’s best interest—the federal government’s, the servicer’s, and most importantly the borrower’s. If repayment is the goal, there should be a serious debate about how to get more borrowers to actively repay. To do this, we first need to track and publish a repayment rate that makes sense for helping a borrower eliminate debt—not just avoid delinquency and default. Data from the New York Federal Reserve and IHEP revealed similar information about active student loan repayment. Where the Federal Reserve found 39 percent of federal student loan borrowers are currently in repayment of their loans, the IHEP study found that after five years of repayment only “about 37 percent of borrowers managed to make timely payments without postponing payments or becoming delinquent.” 45 Unfortunately there are a variety of debated definitions of what “repayment” means or should mean on a student loan in order to help borrowers. Some of these include: 1. That the borrower is actively paying both the principal and interest on a loan, decreasing the principal. 2.That the borrower is actively paying either the principal or the interest and the principal may stay the same. 3.That the borrower is actively paying the principal and/or interest on a loan, or is in a repayment program where no payment is currently due. 4.That the borrower is actively repaying the principal and interest on a loan, or the borrower is less than 90 days past due. Depending on the definition and how you parse the numbers, a “repayment rate” can show very different results. The Department of Education reports data based on a certain borrower status, 45 Institute for Higher Education Policy Five-year Rates 41% 26% Delinquency Rate Delinquency and Default Rate Ibid. MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 14 and reports that 50.7 million borrowers have education loans through either the Federal Family Education Loan (FFEL)46 or Direct Loan (DL) program47 in the third quarter of 2013. This accounts for the number of borrowers in school, in grace period, in repayment, in deferment, in forbearance, in default, and an “other” undefined category.48 Just looking at data by payment status, and using the definition of repayment that ED uses to include delinquency as a repayment, the number of people repaying their loans appears to be 46.7 percent of the total population of loan holders. Total Combined FFEL/DL FY 13 Q3 Recipients (in Millions Percentage of Recipients In-School Grace Repayment (Less than 90 Deferment days past due & delinquent 8.8 17.4% 2.4 4.7% 23.7 46.7% 5.5 10.8% Forebearance Default Other Total 3.4 6.7% 0.4 0.8% 50.7 100% 6.5 12.8% However, if the definition of repayment excludes all borrowers in a repayment status where no payment is currently due, (in school, in grace, in deferment or forbearance) the repayment rate jumps to show that 77.5 percent of borrowers are “repaying” their loans. Exclude In-school, grace, deferment, forebearance as eligible to repay In-School Grace Recipients (in Millions Percentage of Recipients 0% 0% Repayment (Less than 90 Deferment days past due & delinquent 23.7 77.5% 0% Forebearance Default 0% 6.5 21.2% Other Total 0.4 1.3% 30.6 100% The Higher Education Amendments of 1992 (P.L. 102-325) renamed the guaranteed student loan programs the Federal Family Education Loan (FFEL) Program. The last loan under the FFEL program was made on June 30, 2010. 46 The Student Loan Reform Act of 1993 authorized the Direct Loan Program as a pilot program. The Health Care and Education Reconciliation Act of 2010 made the Direct Loan program the primary federal student loan program, now Part D of the Higher Education Act. All funding for this program comes directly from the federal government to the borrower. 47 U. S. Department of Education, Office of Federal Student Aid. (2013). Federal Student Loan Portfolio; Direct Loan and Federal Family Education Loan Portfolio by Status. Available at: http://studentaid.ed.gov/sites/default/files/fsawg/datacenter/library/PortfoliobyLoanStatus.xls 48 MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 15 If you alter the definition again and look at the universe of repayment as excluding those borrowers who are in school or in a grace period, so have not yet passed into the repayment status, the ED data would reflect only 60 percent of borrowers for whom payment is due are “repaying” their loans. This definition of repayment is the most valid. There may be very good reasons as to why someone is using a deferment or forbearance to suspend payment on their loans, but the reality is that absent that circumstance, they are responsible for paying their debt and should be counted as one for whom a payment is due. Exclude In-school, grace as eligible to repay In-School Grace Recipients (in Millions Percentage of Recipients 0% 0% Repayment (Less than 90 Deferment days past due & delinquent Forebearance Default Other Total 23.7 60% 3.4 8.6% 0.4 1% 39.5 100% 5.5 13.9% 6.5 16.5% However, attempts to understand the number of borrowers who are actively making payments to the principal and/or the interest on their loans is trickier to ascertain from looking at that number since the 60 percent includes those who are delinquent on their loans. If the most recent Federal Reserve Bank of New York percentage of 17 percent is used as an estimate for the delinquency rate, the number of borrowers who are actively making payments on their loans would appear to be only 38.2 percent. Exclude In-school, grace as eligible to repay In-School Grace Recipients (in Millions Percentage of Recipients 0% 0% Repayment (Less than 90 days past due) Delinquent (based on NY Fed Rev 17% of total 50.7) Deferment Forebearance Default Other Total 15.1 38.2% 8.6 21.8% 5.5 13.9% 3.4 8.6% 0.4 1.% 39.5 100% MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 6.5 16.5% 16 The difference between 77.5 percent and 38.2 percent of borrowers in repayment, depending on the definition of repayment used, is so wide that it’s almost not worth doing the math, other than to highlight that we don’t know what we need to about how many people are on a path to eliminate their student debt by actually making payments toward the principal of the loans. These data only highlight the flawed assumption that “repayment” means paying down a debt. IV. What could access to data help us accomplish? Clearly there are major gaps in our understanding of repayment data and how borrowers are really faring with their student loans. Failure to address these gaps means that there are many borrowers unable to successfully manage their student loan payment and becoming delinquent when, given all the options available, simple advice and counsel could have kept them on track to successful repayment. Student loan delinquency is a problem that has solutions but borrowers need to be aware of those solutions in order to properly take advantage of them. The unnecessary delinquency in turn may hurt a borrower’s credit and impact other financial and life decisions, sending ripples through the economy each time another borrower becomes delinquent. How big that ripple is can only be determined by knowing how big a pool of delinquent borrowers there is. Unfortunately, because of the gaps in data around repayment and delinquency, we can’t fix or prevent what we don’t know enough about. Thousands of studies will prove that prevention and early intervention in any activity works far better than trying to cure a problem after a negative event has occurred. This is true in public health, early education, financial matters—the list could go on and on. But what successful prevention programs all have in common is a data set that determines who best to target service to and when. Current default data only highlights extreme hardship in student borrowing. What we really need to know is how many people can actually repay and where they need help before falling behind in the repayment process. To some degree, default rates are much like mortality rates. Mortality rates don’t do anything other than give a stark number of how many people have died. What is important, though, is an understanding of why they died. What caused it? Is there something that could have been done to prevent it? If there was earlier detection, could a cure have been found? What steps could have been taken to make sure that the illness didn’t occur in the first place? The same analogy can be used when looking at student loan defaults. All the CDR tells us is how many people have already fallen off the cliff of default within a narrow time frame. What is needed is more data about what caused the default, what could be done to prevent it, could we detect the problem earlier and find a cure, and could we prevent the problem from occurring at all. MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 17 Unfortunately, all we really track is the number of loans that have died. We could be much more successful in returning federal assets in student lending if we did more to make sure problems didn’t occur in the first place and held people accountable for metrics that help, rather than add to the distress of, borrowers. The majority of current student loan delinquency and default prevention activities are insufficient to address the entire scope of the problem, mainly because they are more reactive than preventive. In 1987 when major reforms were made to the HEA, a tandem issue to the fact that borrowers were defaulting on their loans was that the federal government did an abysmal job of collecting on those defaults.49 The incentive structure established at that time to encourage parties to participate in student loan default recovery put in motion our current system that incents the cure of default through collections rather than prevention. Collecting on defaults does force the majority of borrowers to deal with their situation, and now, as opposed to in the 1970s, the federal government is exceptionally good at ensuring they repay. In fact, “the projected cash recovery rate for defaulting Stafford loans originated in FY2013 is 109.8 percent, meaning that the collection of principal, interest, and penalty fees would more than offset the dollars that were defaulted.”50 However, of the total percentage collected, 28.7 percent is paid to third parties to collect on the debt, meaning that when the cost of collections is factored in, the federal government is able to collect 81.8 percent of revenue from defaulted Stafford loans.51 This is still a very high rate compared to the national average of only 26.6 percent for standard consumer collections.52 This only begs the question, if we are able to collect so effectively on federal student loans, why can’t we put a preventive focus on stopping more loans from getting to the point of default in the first place? The unfortunate reality is that defaults continue because the support systems in the student loan program are not held responsible for how many people are actively repaying, but for basic due diligence and asset recovery. This has resulted in the situation that arises today, if you follow the money—all time and attention is spent focusing on the 10 percent of defaulters, while all others receive minimal support. The entire system is incented to collect not prevent. U. S. General Accounting Office, (1971) Office of Education Should Improve Procedures to Recover Defaulted Loans Under the Guaranteed Student Loan Program (B-117604(7)), Available at: www.gao.gov/assets/200/199977.pdf 49 50 Edmiston, K.; Brooks, L. & Shelpelwich, S (2013). 51 Ibid. 24. Parry, Wayne. Debt Collectors: Struggling Economy Brings Ups and Downs for Business, Huffington Post, Sept. 21, 2011. www.huffingtonpost.com/2011/09/21/ debt-collectors-bad-economy_n_973987.html 52 MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 18 The one place there has been a focus on prevention since the 1987 accountability measures were put in place is at higher education institutions. Increased accountability has provided incentives for schools to give borrowers a better understanding of their loan responsibilities. However, school-based prevention activities are only the beginning of a prevention approach, not the end of the conversation. The best methods of prevention provide information that is personal to an individual’s situation, timely, actionable and ongoing. This means that information to prevent defaults needs to be available throughout the life of the loan and allow the borrower to take certain actions to avoid going down a road toward default. It can’t end when someone separates from school or moves beyond the default window. However, existing default prevention policies and processes carried out by student loan servicers and guaranty agencies further down the repayment timeline tend to be underfunded, reactive and too late to save the borrower before their credit is impacted by delinquency. Loan servicers are required to provide borrower assistance to avoid default and the servicer receives more federal funding for loans in repayment than for delinquent loans. However, the loan servicing business model is one built on high transaction volume at a low per borrower cost. Consequently, servicer-borrower interactions aren’t geared toward effective delivery of proactive intervention. Instead, the system is geared toward providing a quick fix that will keep the borrower out of default, like a deferment or forbearance (thus fulfilling the service contract requirement) but may not lead to a long-term solution for the borrower. Changing what we are trying to accomplish—repayment of student loans rather than simply avoiding default—would change the motivation of those assisting borrowers and force a conversation about what can be done to assist the broader population of student loan holders. Prevention of student loan delinquency is, therefore, the goal to helping more student loan borrowers successfully stay on track to loan repayment in a way that will benefit both the individual borrower and the broader economy. But the means to that end is to first quantify that the problem exists in a clear and concise way, highlight the scope and breadth of the problem, and show that student loan repayment struggles are not being addressed by current methods. There are currently 50.7 million people at various stages of the student loan process, and it is easy to imagine the magnitude of impact that a prevention state of mind in higher education financing policy could have on the finances of these borrowers and their ability to impact the economy at large thanks to the higher education they have accessed. The only hurdle now is gaining access to MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 19 the right data to show the broad impact that 50.7 million student loan borrowers are having in countless and unforeseen ways. V. Recommendations Default Data The CDR gives a basis for understanding the number of student loans in default from an individual school, but it does not go far enough to reflect what is actually happening to borrowers year after year. Default data should better track what is happening to individual borrowers over the life of their loan repayment experience.53 There should also be an effort to take the incentives out of default and move toward prevention. On paper, current servicer contracts are moving in the right direction to incent servicers to keep loans in good standing, but the reality is that the overall structure of the loan program still pays more for collections than for prevention. As noted earlier, some 28.7 percent of all revenue that is collected on subsidized Stafford loans is lost in order to pay entities to collect on the loan.54 This totals millions of dollars a year that, if even a small fraction was spent nine months earlier in the repayment process, could have averted the need to collect at all—saving both the borrower’s credit and the need to make major outlays to collectors. Delinquency Data There are many indicators of future payment challenges other than a missed payment that can be developed so intervening at the right moments with targeted information can be used to get borrowers back on track with their debt and keep them out of default. Knowing when a borrower becomes delinquent and moves into other stages on the repayment timeline is vital in order to impact behavior. However, we currently don’t have sufficient information to lay out that timeline and know how many borrowers are at risk or on the brink of falling behind or are already having their credit impacted by delinquency. Delinquency information must be disaggregated from active repayment when reported by the Department of Education, so that the scope of the delinquency problem is well known and can be addressed publically. Unfortunately, until a need can be articulated, policies to better ensure borrower success won’t be put in place. The lifetime cumulative default rate collected by the Department of Education is not an apple to apples comparison of the CDR as it include other education loan types and tracks loans rather than borrowers. 53 U.S. Department of Education. (2012) Student Loans Overview. Fiscal Year 2013 Budget Request. Available at: www2.ed.gov/notclamped/about/overview/ budget/budget13/justifications/r-loansoverview.pdf 54 MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 20 Repayment Data When it comes to repayment, the biggest change that must be overcome is to establish a clear, concise and consistent definition of what it means to be in repayment on a federal student loan. In July 2010, ED launched an effort to control student loan debt by proposing regulations that would require institutions to prove they were providing borrowers with education that enabled them to acquire “gainful employment” that could help them manage the loan debt they had taken on to get their credential. One of the proposed requirements was to have programs prove that at least 35 percent of their borrowers were actively repaying their loans. The final rule determined that a loan would be considered in “repayment” if a borrower was making payments toward either interest or paying the principal on the loan. This is a reasonable standard because it allows for income based repayment plans to be used but reduces the use of forbearance and deferment unless absolutely necessary. Unfortunately, the gainful employment rule came under legal pressure and the court ruled that it could not be enforced as promulgated.55 ED recently released new gainful employment regulation that holds schools accountable for the standard CDR and various other metrics, but does not include a repayment rate. Even if it is not possible in this political climate to hold schools accountable for repayments rates, in very few industries is the bar set so low that having only 35 percent of the population repay is an acceptable standard. For the benefit of borrowers, we should at least understand what those repayment rates are so that we can strive for more than 35 percent of the population to actively pay their loan debts. If we can agree to a definition of “repayment” that works for borrowers, there are ways already in place to calculate the repayment rate. When ED was putting together its gainful employment rules, it developed a model that reflects how many borrowers were not meeting the requirement of having at least 35 percent of the cohort repaying their loans.56 ED released the draft data publically and to every institution impacted. Unfortunately, steps have not been taken since that point to move the needle when it comes to improving repayment numbers. Instead of reverting to the unknown, wouldn’t it be a step in the right direction for everyone— schools, borrowers and the public--to know where they stand when it comes to repayment? Association of Private Colleges and Universities v. Duncan (No. 11-5174, D.C. Cir. June 5, 2012) http://www.cadc.uscourts.gov/internet/opinions. nsf/969CEC5FCB92F81685257A14004F3131/$file/11-5174-1377087.pdf 55 U.S. Department of Educaiton (2012) Repayment Rate Data: Frequently Asked Questions, available at: www2.ed.gov/policy/highered/reg/ hearulemaking/2009/integrity-analysis.html 56 MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 21 Once a definition of repayment has been agreed upon, ED should commit to an annual release of the data in line with the annual CDR announcement. Media reports on the topic typically heighten each year immediately following the CDR release. Inclusion of all data in this release would bring greater public scrutiny and, ultimately, needed policy change. Conclusion Current data on student debt is inadequate to address how borrowers are really faring in repaying their debts and, the data that is available only focuses on the stark population of defaulters while a much larger population of struggling borrowers languishes in the shadows without acknowledgment or assistance. We need to change the data tracked, published and talked about in student lending so that we can show that more people are being impacted by student loan repayment struggles than just those in the default number. Understanding data more clearly is not the end all and be all to fixing a problem, but transparency in data spurs action. Moving the conversation about student debt beyond just default could have far reaching impacts on the economy by highlighting the need for early prevention programs that alleviate the negative financial impacts of student loan debt on the post-college life of a very large number of borrowers. The public outcry that led to default accountability in the first place is building again, but headlines, such as “Student Loan Default Rates Rise for the Sixth Year,”57 still focus on the number we have. The dialogue needs to change to address the fact that “Only 38 percent of borrowers are able to successfully pay down their student loan debt without having their credit impacted by delinquency or default.” In order to address that new reality of what debt is really doing to borrowers, we need data that help us better understand the debt and highlight the struggles of those who have repayment challenges but will never be counted in a default number. Public and political pressure will continue to fall on defaults until a light can be shined on the larger problems that are being ignored. Bidwell, Allie. Student Loan Default Rates Rise for Sixth Year. US News and World Report, available at: http://www.usnews.com/news/articles/2013/10/01/ student-loan-default-rates-rise-for-sixth-year 57 MISSING DATA: FOCUSING ON THE WRONG FACTORS COULD CONTRIBUTE TO STUDENT LOAN DISTRESS 22 SALT, SALT logo, American Student Assistance and ASA are trademarks of American Student Assistance. © 2014American Student Assistance. All rights reserved. www.asa.org
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