Winning Sales with Your Voice
- How to Speak with a Confident, Credible & Convincing Voice
Course Objective
1.
Voice problems
that hinder you from winning more sales and how to
Course
Objective
overcome them.
•2.Understand
thetechniques
importanttoprinciples
andpower
techniques
of
Proper breathing
give your voice
and energy.
negotiation
3. Develop a clear and dynamic voice that helps you engage your
prospectsown
and clients.
• Develop
negotiation checklist using the negotiation
4. Develop a confident and credible voice that helps you establish
framework
likeability and trust with your prospects.
•5.Create
for better
negotiation
Develop value
a voiceproposition
that speaks assurance
and
authority. power
Methodology
Cynthia’s workshop is packed with practical activities, pair and
group work, video analysis, and interactive presentations set in a
fun and safe learning environment. Participants will be prepared
to participate fully in role plays and discussions that allow for
immediate application.
Course Fees
• Achieve a win-win negotiation outcome
Full Fees
Target Audience
Target
Audience
Sales Personnel
Every Sales Professionals who wants to improve their
Course
Outline
negotiation
power.
1. Voice Recording 1 & Critique
Course
Outline
✦ Recording
your voice before training
✦
voice critique Negotiation
 360
Understanding
✦ Voice analysis report
• Are you making the 5 most common negotiation
✦ Areas to work on
mistakes?
• Understanding
framework
2.
Vocal Aerobics tothe
laynegotiation
the foundation
of a confident voice
✦ Exercises to keep vocal muscles active

Preparing
Forvocal
Successful
Negotiation
✦ Exercises
to keep
muscles relaxed
• Developing negotiation checklist
3.
Proper Breathing
Techniques to
give your
voice power
energy
• Creating
value proposition
through
research
and and
analysis
✦ Voice production

Strategies
✦ Deploying
DiaphragmaticNegotiation
breathing
Proper breathing techniques
to support your voice
•✦Understanding
human psychology
✦ Breathing exercises
• Applying effective negotiation strategies and techniques
4. Speak
with the support
of your diaphragm to project a clear and

Conducting
Negotiation
calm voice
• Creating right atmosphere and understanding customer’s
✦ Projecting your voice with the support of diaphragm
✦needs
Speaking consistently from the diaphragm
• Managing customer’s requests and overcoming customer
5.objections
Develop Resonance to Speak with Credibility & Authority
✦ Find your optimum pitch range

Achieving
Win-Win
Outcome
✦ Develop
your voice
resonance
✦
Project yourthe
voice
properly
• Finalizing
details
of the sales contract
✦ Better control of your volume
✦ Take advantage of inflection & cadence
Type
(inclusive 7% GST):
Member
$321.00
Non-member
$428.00
IRAS:
Companies can claim 400% tax deductions or 40% cash payout
of total training expenditure under the Productivity and Innovation
Credit Scheme. Please Visit
http://iras.gov.sg/irashome/PIcredit.aspx for more information.
Trainer
Cynthia is a Voice Coach, Speaker, Trainer and Author of the
up- coming book Influence through Voice published by
McGraw Hill. She has helped Senior Executives from MNCs
and Government bodies with their voice and speeches to
speak with impact and conviction, engages and inspires people
to embrace change and take action.
Cynthia has worked with clients from 24 countries across 5
continents, including USA, Australia, France, UK, Netherlands,
Germany, Singapore, Switzerland, Norway, Indone- sia, India,
South
Africa,
Argentina
and
many
more.
Cynthia has been a professional speaker and coach for the
past 13 years and her engagement spans Singapore,
Malaysia, Hong Kong, Macau, mainland China, India &
Brunei. She has appeared in Singapore Radio Program
938Live 3 times and Hong Kong Radio 3 as a guest speaker
on Voice and Presentation.
6. Speak with Dynamics & Colour
✦ Mater a better speaking rate
✦ Step-by-step techniques to overcome monotone
✦ Speak with conviction & passion
7. Voice Recording 2
✦ Record your voice after training
✦ Voice critique
Please refer to SNEF website for available dates
Duration
: 1 day, 9am to 5pm (7 hours)
Course Venue
: SNEF Corporate Learning Centre @ Tanglin
Register online at SNEF website www.snef.org.sg
Click on ‘Training’ and Course Category ‘Communication Skills’
Enquiries:
Kelly DID: 6827 6929 / Training hotline: 6827 6927
Email : [email protected]/ [email protected]