Broadband Price List
Definitions
Broadband
Our Internet Service whereby you may gain direct high speed access to the Internet via your
phone line using ADSL (Asymmetric Digital Subscriber Line) technology according to the
package you have selected.
Charges
The charges for Services payable to The Phone Co-op.
Commencement Date
The date upon which Services are first provided to the customer.
Set up Fee
A one off payment required in order to activate your PSTN line for Broadband services.
Equipment
The hardware which is required to access any of the Services. Your equipment may be
recommended or supplied by The Phone Co-op or you may purchase the equipment from an
alternative supplier.
Fibre Optic Broadband
Our Internet Service whereby you may gain direct access to the Internet via Your phone line
by using fibre optic cables to transfer the data whether from Your premises or from the
nearest street cabinet to the exchange. It is typically faster than a Broadband service that
transmits exclusively down copper wires.
Gigabyte (GB)
Expression used to describe storage capacity or amount of data. One gigabyte is about
1024Megabytes.
Megabyte (MB)
Expression used to describe storage capacity or amount of data. One megabyte is about one
million of bytes/characters.
Migration
The Process by which customers to move seamlessly from one broadband service provider to
another with minimal interruption in service.
Minimum Period
The first 12 months of the Service from the commencement date in respect of each service.
Monthly Data Allowance
The amount of data usage available on your broadband service without extra charge. We
measure the total data transferred over your broadband connection, both download (receiving
email, web browsing, downloading files) and upload (sending email, file sharing).
NTE
Network Terminating Equipment. The physical point in a premises that provides access to the
public telephone network.
PSTN
Public Switched Telephone Network is the international term for a public telephone service,
which carries analogue voice signals between connections.
Service
Includes, but not limited to; calls, call packages, Internet Services, line rental or mobile
Services provided by The Phone Co-op in accordance with the Terms and Conditions.
Services
Service name
Usage
allowance GB
Max speed
Max speed
Price per
downstream
upstream
month
(1)
(1)
(Mbps)
(Mbps)
LLU or 21CN Network
Available to approximately 95% of the country (2)
Business Basic
Unlimited
16
1
£15.00
Business
Premium(3)
Unlimited
19
1
£19.00
Business Assured(4)
Unlimited
19
1
£29.00
Static IP
£0.50
Out of LLU network area
Small Business 10
10
8
0.4
£17.00
Business Unlimited
Unlimited
8
0.4
£19.00
Premium Business
10
10
8
0.8
£22.00
Premium Business
Unlimited
Unlimited
8
0.8
£30.00
Broadband and Line Rental packages (LLU network)
Business Saver
including line
rental
40
16
1
£19.00
Premium
Business(3) Saver
including line
rental (prioritized
traffic)
40
19
1
£26.00
Assured Business
Saver(4) including
line rental
40
19
1
£36.00
Upgrade to
unlimited
+£4.17
Fibre Broadband packages (LLU network)
Fibre Saver
including line
rental
Unlimited
38
9
31.50
Fibre Saver+
including line
rental
Unlimited
76
19
39
Premium(3) Fibre
Saver including
line rental
Unlimited
38
9
38.5
Premium(3) Fibre
Saver+ including
line rental
Unlimited
76
19
46
Fibre set up fee on
Saver products
£25
Static IP
£0.50
Business Fibre Broadband (excluding Line Rental) (1)
Fibre 100
Fibre Unlimited
Fibre+ 100
Fibre+ Unlimited
Elevated Service(5)
100
38
9.5
£28
Unlimited
38
9.5
£31
100
76
19
£30
Unlimited
76
19
£35
£5
Fibre set up fee
£80(6)
Static IP
£1.00
Usage is unlimited subject to a fair use policy as published on our website.
Notes
1) Broadband speed is subject to a line test and factors including, but not limited to, local
availability and distance from the exchange. We can confirm your expected line speed
before activation. Please be aware that using this service on a Wi-Fi connection may
significantly decrease your speeds. We strongly recommend that all Wi-Fi enabled devices
support IEEE 802.11n wireless standard. Earlier versions will not support the speeds
associated with fibre broadband.
2) In order to maintain a high quality of service Peer 2 Peer (P2P) traffic is shaped so that it
does not adversely affect non P2P Internet traffic. Our network is constantly monitoring
traffic levels, so the busier the network becomes, the more shaping is applied.
3) The data that is sent and received via your broadband connection is given priority over our
standard broadband traffic at key points in our network.
4) An assured upstream and downstream bandwidth of 1Mbps supports the delivery of
bandwidth hungry applications such as rapid file transfer, running of online business and
software applications, video streaming, video conferencing, web or email server hosting.
5) Elevated Service offers a minimum speed of 16Mbps rather than the standard 12Mbps for
fibre at the peak 3 hours of network congestion.
6) Negotiable depending on package and length of commitment
Small Business variants include 1 free static IP Address. All other broadband & fibre products
do not include a free static IP Addresses.
Small business packages
Service Name
Price per month
Business grade line rental and unlimited broadband. Min 12 month
contract.
£36
Unlimited Broadband
Included
500 Landline minutes
Included
250 UK mobile minutes
Included
Wireless router
Included
Set up fee
Free
No router option, 12 month contract
£1 discount
Upgrades for Small Business Package
+ £2
Upgrade UK landline minutes to Anytime
Upgrade UK mobile minutes to 1,000
+£5
Upgrade to level 2 care level(1)
+£2
1. Clear by 23.59 day after next, Monday to Friday, excluding Public and Bank Holidays.
Equipment
Equipment
Draytek 2830n 4 port wireless router/firewall
Technicolor TG582N pro 4 port wireless router
Additional ADSL micro filter
Router postage
Price
£180.00
£36.00
£5.00 each
£5.00
All equipment shipped by The Phone Co-op comes preconfigured with service details. Routers
include 1 micro-filter and have a 12 month manufacturer’s warranty.
Other Service Charges
Item
Set up fee for all services on 12 month
contract
Set up fee for contracts shorter than 12
months
Migration fee if moving from another provider
(a)
Cease Charge (a)
Cancellation Fee – less than 2 days prior to
activation
Cancellation Fee – 3 – 5 days prior to
activation
Additional data usage charge on (excluding
Saver products)
Additional data usage charge on Saver
products
Upgrade fee
Static IP Address for Basic, Premium,
Price
Free
£35.00
Free
£31.12
£71.12
£18.09
£1.25 per GB
£0.42 per GB
Free
£0.42 per month
Assured, Saver and Fibre Saver
Email Pop3 boxes for Basic, Premium, Assured
£0.42 per month
or Saver
(a) This does not apply to existing customers moving premises, changing phone lines or
billing details.
Engineer Visits and Charges - Broadband
Item
Price
Engineer – Broadband Special Faults Investigation base charge
£130
(a)
Special Faults Investigation Internal Equipment charge (b)
£20
Special Faults Investigation Internal Wiring Charge (b)
£40
Special Faults Investigation Collaborative Visit
£15
Special Faults Investigation Line Investigation Charge (Network
£80
Module)(b)
Special Faults Investigation Exchange Investigation Charge (b)
£70
Special Faults Investigation Abortive Visit (c)
£85
Time Related Charge
£55 per hour
a) Broadband Special Faults Investigation is a service which permits The Phone Co-op to
request a visit by an engineer to End User premises for the purpose of resolving certain
Broadband faults. Where Openreach provides maintenance of any non-Openreach Network
equipment (including wiring) beyond the End User NTE a charge will apply. Additional
charges may be incurred depending on the location of the fault.
b) Charge applies in addition to Broadband Special Faults Investigation base charge where
Openreach provides maintenance of any non-Openreach Network equipment (including
wiring) beyond the End User NTE.
c) Applies where an Openreach engineer is unable to access the customer’s site when
scheduled to visit them to investigate a fault.
Fault Repair
The Phone Co-op will provide a fault repair service. Fault repair for lines is described in the
Business Line Rental price list. We will provide advice by telephone including, where
appropriate, tests and checks to be carried out and, where possible, carry out diagnostic
checks from our premises. If this does not diagnose or clear the fault we will arrange for an
engineer to visit the customer premises.
Where the customer requests a visit by an engineer to the customer’s premises to investigate
a broadband fault then if the engineer provides maintenance of any customer equipment
(including wiring) then a charge may apply. If the visit is aborted e.g. the engineer does not
gain any access then the abortive visit charge will become payable.
Cancellations
You may cancel the Service at any time up to the Commencement Date. You have the right to
cancel within 10 working days from the date. We accept your application under the Consumer
Protection (Distance Selling) Regulations.
If you terminate the Service within the minimum period (where applicable) then you must
immediately pay for the rest of the charges due in the minimum period.
After the Minimum Period, You may end this Agreement by giving thirty days’ notice by calling
or in writing to Our Business Sales. You acknowledge that termination of your account will
only be valid if You notify Us in this manner. The end date of all Services will be thirty days
after the day we receive notification and you will be charged for Services during this period.
Where any Service is terminated (however that may happen) you agree to pay to Us any
cease charge (as posted on Our Website from time to time) where Our Third Party Operator
levies such a fee against us.
If you are changing your Service such as re-grading your broadband, ending a calling feature
or changing tariff, and is not part of a termination of the account, then termination terms do
not apply and the current minimum period continues.
If you are upgrading to any of our Fibre products you will be entered into a new contract and
minimum period.
Last updated Oct 2014
Prices exclude VAT. Minimum Period for Broadband is 12 months unless otherwise stated.