employee essentials
What Brings Us Together
Campus Life Services exists for one simple reason: to make life
better here at UCSF.
We make life better here when we provide excellent service,
quality programs, convenience, and competitive pricing.
A place to live, a spot to hear music, room to dance, a ride to
work, or a pot of hot coffee served first thing in the morning.
These are just a few of the hundreds of ways we enrich the daily
lives of everyone who comes to work, visit, or study at UCSF.
Through our many services and business lines, we help build a
community that makes UCSF the institution of choice for
discovery, working, and learning.
Making Life Better Here is why we exist, and what you are here
to help us achieve.
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People make the difference
To help Make Life Better Here, we depend on the creativity and
dedicated efforts of our most valuable and valued asset:
our staff.
• Mission Bay Community Center featuring a world-class
conference center, food court, retail space, and professional
meeting services support.
Currently, we employ over 500 full- and part-time employees at
all levels, from entry-level to management positions.
• Mission Bay Housing Complex with 430 apartments for
individual students and students and post-docs with families, with
shopping and retail services.
You are here—like everyone at UCSF—to support UCSF’s
mission to advance education, patient care, and research in
health and medical sciences.
• Two Mission Bay parking garages.
• Mission Bay Child Care Center for 75 children.
Together, our contributions go a long way in helping things run
smoothly for the people who work, learn, heal, or visit here. Our
parent organization, Financial and Administrative Services (FAS),
provides critical business support such as information technology (IT), resource and planning, and financial and administrative
management—systems no organization as large as UCSF can
do without.
As you browse this manual, you will find information to help you
get acquainted with our organization, culture, and services.
You are now a member of a dedicated and talented group of
individuals committed to Making Life Better Here at UCSF.
Welcome!
As a component of FAS, Campus Life Services focuses on delivering a variety of life enriching services and programs such as
the ones you’ll learn about in this handbook.
It’s a great time to be here because of the planned growth at
UCSF. As UCSF grows, so will Campus Life Services.
Throughout 2005-2006, we will see the opening of these new
Campus Life Services programs and business lines:
Stella Hsu
Associate Vice Chancellor
Campus Life Services
• Bakar Fitness & Recreation Center at UCSF Mission Bay with
its rooftop pool and three floors dedicated to health, well-being,
and family-friendly fitness.
Campus Life Services,
as a department of Financial and
Administrative Services, provides
programs and services that support
excellence in teaching, research, and
patient care at UCSF.
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arts & events
Al Minvielle, Director
Gail Mametsuka, Manager
476.2675
“Talent wins games,
but teamwork and
intelligence win
championships.”
courteous & friendly
Make visual contact
—Michael Jordan,
basketball great and a guy who
knows the value of teamwork
Extend a courteous, friendly greeting
Arts & Events provides a wide array of entertainment and events,
including free concerts, discounted movie tickets,
special seasonal events, family recreation, live performances,
art shows, and more. We also sponsor the Bear Hugs
program, which allows UCSF staff to award gift certificates to
show appreciation to their fellow employees.
Enjoy the experience:
www.campuslifeservices.ucsf.edu/artsevents/
conference center services
Al Minvielle, Director
Tracey Gearlds, Manager
Millberry Conference Center
500 Parnassus, 476.2019
Laurel Heights Conference Center
3333 California Street, 476.8050
Coming soon: Mission Bay
Conference Center Services manages the reservation and care
of the rooms and facilities at Millberry Union, Laurel Heights, and
coming soon, Mission Bay. These venues are used for professional meetings, events, product shows, seminars, as well as
personal activities including receptions, parties, and special
events for the UCSF community.
Take a tour: www.campuslifeservices.ucsf.edu/conference/
we value teamwork
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housing
Barbara Jones, Director
Millberry Union, 500 Parnassus, Room 102
476.2231
knowledgeable
Know your job responsibilities and unit services
“We have become
not a melting pot but
a beautiful mosaic.
Different people,
different beliefs,
different yearnings,
different hopes,
different dreams.”
—Jimmy Carter,
Builder of houses,
Nobel Peace Prize recipient,
and 39th President of the
United States
Housing provides students, post doctoral scholars, faculty,
residents (house staff) and their families clean and affordable
places to call home. We offer low move-in costs and 24-hour
maintenance response time. For out-of-town visitors and guests
to UCSF, we provide a free Short-Term Lodging Guide. For
longer stays, we also publish off-campus listings.
On the horizon: a contemporary urban housing complex at UCSF
Mission Bay. Look through our window:
www.campuslifeservices.ucsf.edu/housing
child care
Al Minvielle, Director
Robert Frank, Manager
476.1469
Our focus is providing a safe and inspirational environment
for toddlers and children. Through a balanced program of arts
and sciences, outdoor recreation, and other programs we
help children—and their parents—feel happy and secure. We
operate centers at Parnassus, Laurel Heights and, coming soon,
at Kirkham & 5th Avenue and at Mission Bay.
Grow with us: www.campuslifeservices.ucsf.edu/childcare
we value diversity
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documents, media & mail
Keith Braxton, Director
Millberry Union, 500 Parnassus, H Level, Room H10E
476.5900
attentive
Listen attentively to customer needs, requests,
or complaints
Leave no question unanswered (“let me find out for you”)
Respond effectively to an upset customer
“Everything that is
really great and
inspiring is created
by the individual
who can labor in
freedom.”
—Albert Einstein,
amazing scientist
known for his fondness
for big hair
Documents, Media & Mail are two distinct service areas
under one name. Documents and Media provide a vast array of
professional document and data solutions including complete
print and bindery solutions, graphic and web design, database
management, and much much more. Official UCSF stationery
can be ordered online from DMM.
For the big picture, go to:
www.campuslifeservices.ucsf.edu/reprographics/
Mail Services moves 60,000 pieces of mail daily throughout the
campus and the city. You might think of them as our very own
postal and delivery service. In addition to delivery, they help
campus clients get mailing lists, handle permit and bulk mailing,
coordinate with the US Postal Service, automate mass
mailings using the latest technologies, and so much more.
Get the message at:
www.campuslifeservices.ucsf.edu/mailservices
distribution & storage
Keith Braxton, Director
If you think big and heavy, the department to call is
Distribution & Storage. When your equipment and stuff weigh in
at 200 pounds or more, who makes sure that it gets to you? We
do. We receive, uncrate, check in, deliver, and set everything just
right in your work or study space.
We also help re-sell surplus office equipment to the general public and return proceeds over $300 back to the department.
we value empowerment
See how it all stacks up:
www.campuslifeservices.ucsf.edu/distribution/
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fitness & recreation
Al Minvielle, Director
Wayne Hiroshima, Manager
Tracey Gearlds, Manager
Millberry Fitness & Recreation Center at UCSF Parnassus
476.0348
Bakar Fitness & Recreation Center at UCSF Mission Bay
476.JOIN
Health, fun, recreation for everybody—and we mean every body.
We believe well-being can be achieved regardless of your age,
ability, interest, or body type.
The Millberry Fitness & Recreation Center at UCSF Parnassus
is home to many group fitness classes including yoga, Pilates,
and martial arts classes, plus massage services, and our
popular aquatics program. You’ll also find the latest cardio equipment, weight machines, and free weights.
excellent
Go out of your way to provide the unexpected
Be convenient, accurate, and timely
“Without continual
growth and
progress, such
words as
improvement,
achievement, and
success have
no meaning.”
Also included in our Fitness & Recreation suite of services: UCSF
Day Camps, outdoor recreation, professional teambuilding, and
sports clubs and leagues. For kids, on a kayak, or under an
NBA-regulation hoop—we’re all about variety.
Coming soon: the Bakar Fitness & Recreation Center at UCSF
Mission Bay will significantly expand our ability to provide
fitness and recreation services.
Take action:
www.campuslifeservices.ucsf.edu/fitnessrecreation
—Benjamin Franklin,
Founding Father,
avid kite flyer, and inventor
of the bifocal.
we value
continuous improvement
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retail services
Keith Braxton, Director
UCSF-operated retail
Albert Minvielle, Director
Contract retail
Retail Services basically falls into two categories: services we
run and operate ourselves, and contracted retailers.
collaborative
Team up with other employees or departments to
effectively address customer needs and problems
“Character is like a
tree and reputation
like its shadow. The
shadow is what we
think of it; the tree
is the real thing.”
—Abraham Lincoln,
President and man
of great height
CLS operated retail is comprised of the University Stores,
University Shops, and Technology Store, where you’ll find books,
snacks, laptops, backpacks, health sciences books, medical
instruments—wow, what an assortment!
Our goal is to deliver service, value, and convenience for the
varied and many items that faculty, students, and staff need
every day.
We also provide educational pricing on hardware and
software purchases, and convenient access to notary public,
fax machines, film processing services, and more.
Browse our many services:
www.campuslifeservices.ucsf.edu/retail/
In addition to our own shops, we contract with local businesses
to provide a wide array of personal conveniences and dining
choices at multiple UCSF campus sites.
You’ll find ATMs, gift shops, dry cleaners, hair stylists, cafes,
international menus, meals throughout the day, and even
catering for events and parties.
When you get the hungries, need to get cash, or grab a latte,
chances are you’ll be dealing with a Retail Services vendor.
See what’s on our menu:
www.campuslifeservices.ucsf.edu/retail/
we value integrity
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transportation
Jon Gledhill, Director
Millberry Union
G-Level, Room 26
476.1511
“You can’t build a
reputation on what
you are going to do.”
professional
—Henry Ford,
father of the Model T
and person of action
Transportation Services sees to the comings and goings of
UCSF faculty, students, and staff.
We manage 11 shuttle routes throughout San Francisco,
connecting some 1.6 million riders annually from campus to
campus. These rides are free to UCSF ID holders.
Over 425 riders depend on our fleet of commuter vanpools
for transportation in and out of the city, including North Bay counties.
We encourage rideshare, bus club, and carpool programs.
If you’re looking for a carpool buddy, we’ll help you find one
through our online matching service.
In addition to these services, we sell transit passes for the
convenience of faculty, staff, and students, and provide fleet
management services for the campus’ fleet of 230 vehicles.
Demonstrate your professionalism through a neat personal
appearance and clean and organized workstation
Coming soon: expanded shuttle service for Mission Bay, and two
new parking structures nearby the Mission Bay
Community Center and the new Housing complex, both set to
open in 2005.
Take a ride with us:
www.campuslifeservices.ucsf.edu/transportation/
we value accountability
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administrative services
“When you learn,
teach.
When you get,
give.”
personalized
—Maya Angelou,
author, poet, force of nature
Gary Forman, Director
Mission Center Building, Third Floor
476.5544
We’re behind the scenes providing systems, solutions, and information for every CLS unit. We make it our business to help you
be successful by caring for people, processes, personal
computers, and the many valuable assets of CLS.
Human Resources
Open, Manager
Mission Center Building
For our most valuable resource, the staff, Human Resources
helps us all understand the benefits and rights of being a UCSF
employee with knowledge, courtesy, and respect.
Finance
Peter Campos, Manager
Mission Center Building
We love numbers! So say the experts at Finance who help
us create budgets, understand ledgers, pay vendors, track expenses, and ensure a healthy bottom line.
Learn and use customer names
Personalize conversations
Business Systems Development
Alana Koch, Manager
Mission Center Building
A new addition to our family, Business Systems Development
seeks out more efficient and effective ways of gathering and
using information to satisfy our customers. They help us develop
technology solutions and systems to improve operations.
Information Systems
Dan Freeman, Manager
Millberry Union
we value community
Your screen is frozen. Don’t panic. Our helpful support staff
at Information Systems help maintain and troubleshoot many
hardware and software challenges. When it comes to servers
and maintaining healthy information systems, they’re wired for
excellence.
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care
one small word touches everything.
we are collaborative
we are accountable
we are responsive
One small word defines everything we are
and aspire to be at Campus Life Services and
throughout Finance and Administrative Services.
As an acronym, it defines how we treat each other, our
customers, and how we manage our businesses. In action it
serves as proof that our values and standards are truly the
stars that guide us. That’s why we take the time to clarify and
reward the kind of care that’s expected from everyone in the
Campus Life Services family. In a word, we care.
we are efficient
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care
care
we care by delivering high-quality service
be courteous & friendly
• Make visual contact
• Extend a courteous, friendly greeting
be responsive to customers
• Listen attentively to customer needs, requests, or complaints
• Leave no question unanswered (“let me find out for you”)
• Respond effectively to an upset customer
we care by living our values
teamwork
We partner with and support each other to be successful in
our jobs. The success of our team is more important than
the success of any one individual.
diversity
We value and respect the differences among our staff.
An openness to different approaches and new ideas make
us better planners, problem solvers, and partners.
be professional & knowledgeable
empowerment
• Maintain personal and workstation neatness & cleanliness
• Know your job responsibilities and unit services
We want and need the input and involvement of all staff,
from the front line to management, in how to best work
together and serve our customers.
meet and exceed customer
expectations
continuous improvement
• Be convenient, accurate, and timely
• Go out of your way to provide the unexpected
build customer relationships
• Learn and use customer names
• Personalize conversations
collaborate
• Team up with other employees or departments to effectively
address customer needs and problems
We recognize the need to continuously improve our work
environment, services, and selves to meet the continuously
changing needs of our customers and staff.
accountability
We strive for clear objectives and expectations, and hold
each other accountable for meeting them, in order to
assure progress and accomplishment.
supportive work environment
We strive to provide staff with the resources, guidance, support, community, and recognition they need to be
motivated and successful in their work.
integrity
We make commitments and keep them. We trust and
depend on one another. We act in alignment with our beliefs.
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is that a F.A.Q.?
We’re here to make your life better with a few
answers to frequently asked questions. If you don’t
see what you’re looking for here, let us know and
we’ll point you in the right direction.
Who is CLS? Who is FAS?
Acronyms. Can’t live with ’em, can’t live without ’em. While we
prefer to be referenced as Campus Life Services, it’s a UCSF
habit to shorten names to letters. As for FAS, it’s short for
Finance and Administrative Services. Campus Life Services is
one of the departments under FAS.
What’s a Bear Hug?
A) Inappropriate affection from a Kodiak, or B) a gracious way
of saying thank you to a friend or expressing appreciation to
staff? The answer is B! Bear Hugs are gift certificates for all kinds
of goodies and are sold by Arts & Events. Bear Hugs
come in the form of movie tickets, gift certificates for shopping,
dining, and much more.
Where can I catch a shuttle?
Lots of places. You can catch a shuttle to major UCSF
campuses in San Francisco as well as some secondary
locations. Shuttles operate Monday-Friday, 7am-8pm, except
holidays. The ride is free for all UCSF staff. For complete transit
maps and schedules, visit: www.campuslifeservices.ucsf.edu/
transportation/shuttles/
What does the Campus Life Team do for me?
The Campus Life Team organizes and hosts various CLS
community-building events and activities throughout the year
to celebrate you and your contributions to CLS. The Campus
Life Team makes sure that we remember to regularly thank the
people who make our success possible.
How big is UCSF? How big is the CLS family?
Of the ten UC campuses, UCSF is the smallest. We make up for
size in stature with three Nobel laureates, more than 750 issued
foreign patents, and the potential to become the biotechnology
capital of the world. Currently, the 12 San Francisco sites serve
2,800 students, over 18,000 full time faculty and staff, 800 postdocs, and 1,325 residents. Of this population, approximately 500
are Campus Life Services staff. For more facts and figures on
UCSF, go to: www.ucsf.edu/about_ucsf/profile.html.
Where can I go to relax?
Even though UCSF is an urban campus, you can still find open
spaces at many of our campus sites in which to unwind, such
as Saunders Court at Parnassus, the outdoor terrace at Laurel
Heights, or the designated lounge area of your building. As a CLS
staff member, you are also eligible for immediate membership at
the Fitness & Recreation Center, no waiting.
Feeling hungry?
From soups to nuts, the vendor management arm of Retail
Services sees to your dining needs. Enjoy a flavorful menu of
choices at the various food providers located at Mt. Zion,
Genentech Hall at Mission Bay, Millberry Union and Saunders
Court at Parnassus, and Mission Center Building (MCB). In
addition, you can load up on quick snacks at the University Express
stores at Millberry Union and Genentech Hall at Mission Bay.
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looking out for you
Get to Know Campus Life Services
We encourage every staff member to experience firsthand the
quality and value that we stand for. Which is why we offer
Campus Life Services staff discounts and privileges at select
Campus Life Services business units. In addition, we want to
hear from you: let us know how we can enrich the customer experience. There’s always room for improvement and many of the
best ideas come from our own CLS staff. Be sure you read the
Rules and Conditions at the end of this section.*
Just for fun
Entertainment
• 2 for 1 at our own Cole Hall campus cinema if seating is
available at start of the film.
• All Arts & Events Services discount tickets at cost (movies,
theme parks, etc.)
Conference Services
• Millberry Conference Center rooms for labor-only rate for personal functions. Based on availability. Not applicable at the Laurel
Heights Conference Center.
Copy that
• Discounted prices on black and white and color copies on personal copy jobs.
Tell the world
• Posting fee waived for Housing Board.
Satisfy a craving
Shopping
• Discounted small regular or decaf coffee, or tea at the
following coffee service locations only: ACC/Terzetto Express,
Palio’s, University Express (Parnassus), Mount Zion, Mission
Center Building, and Laurel Heights.
• 75¢ hot dog at University Express (formerly Bear Snacks)
Save a bundle
Shopping
• One-time per fiscal year 5% discount on a computer,
accessories or software for personal purchases. Additional
one-time per fiscal year 5% discount on accessories or software
for personal purchases through The Technology Store.
• One-day holiday special gift-giving sale for Campus Life
Services employees (usually in November) at the
University Store.
* Rules and conditions
UCSF employee ID is required to receive amenities. All amenities,
discounts, access, or privileges are subject to change based on
University and department benefit policies, at the sole discretion
of Campus Life Services.
For busy bodies
• Reduced Fitness & Recreation Center monthly fees on
Standard membership.
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J. Michael Bishop, MD
Chancellor
University of California,
San Francisco
Steve Barclay
Senior Vice Chancellor
Finance & Administration
Stella Hsu
Associate Vice Chancellor
Campus Life Services
Office of
The Associate Vice Chancellor
C. Hill, Admin Support
S. Leonoudakis, Dev & Training
B. Moy, Research & Planning
Housing
Barbara Jones
Director
Transportation
Jon Gledhill
Director
Arts & Events
Child Care
Conference Centers
Fitness & Recreation
Retail Services
Al Minvielle
Director
Distribution & Storage
Documents, Media & Mail
Retail Services
Keith Braxton
Director
Administrative Services
Gary Forman
Director
Business Systems Development
Finance
Human Resources
Information Systems
For detailed maps of our campuses please visit: http://www.ucsf.edu/maps
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