Standard
Operating
Procedures
The Standard Operation Documents
Where
Key Point Reason
No.
Work Element
Take kettle to tap, fill
1 for 1 mug with water
and return
2
Plug in kettle and
switch on
Key Point
Use kettle filler gauge.
See Fig. 1.
Take care not to get
water on electric
connectors
Safety
Quality
Photo/Sketch
Ease
Save water and
electricity
What and how
Danger of electric
shock
How long
Documenting the Standard
Operations
Standardised Work Chart
Organisation
ACME
Area
Part
Name/Number
From:
Job
Content To:
Taste tea
2
3
Collect mug from top cupboard, bottom shelf
Get sugar and spoon
7
Wait for kettle to boil
Chart headingmugs
information
tea
Pour hot water in mug
Standard
In
9
Wait for tea to fully brew
Process Stock
10
Remove tea bag and add sugar
11
Walk to fridge with mug, add milk
12
Stir and taste tea
Employee Movement:
Symbol
08/02/2007
2
180 s
Diagram of the area
tap
or milk
a flow chart
kettle
bags
sugar
4
6
5
3
7-10
12
2
1
spoons
Movement of
employee and
materials
8
Issue Date
Takt Time
Working4 Sequence
Select tea bag from tea caddy on work top
Steps
5
Place tea bag in mug
6
C Brown
Issue Number
Take kettle to tap
Working Sequence Steps
Take kettle to tap, fill for 1 mug with water and
return
Plug in kettle and switch on
1
Standardised Work Chart
Mug of Tea
Created By
11
2.4m
No.
Kitchen
4.2m
Safety and quality
key points
Material Movement:
Standard In-Process Stock
Total Number In Cell
n/a
Safety
Quality Check
Cycle Time
76 seconds
The completed chart
Organisation
ACME
Area
Kitchen
Part
Name/Number
Mug of Tea
From:
Job
Content To:
Take kettle to tap
C Brown
Issue Date
08/02/2007
Issue Number
Taste tea
Takt Time
2
180 s
Working Sequence Steps
1
Take kettle to tap, fill for 1 mug with water and
return
2
Plug in kettle and switch on
3
Collect mug from top cupboard, bottom shelf
4
Select tea bag from tea caddy on work top
mugs
kettle
tea
bags
sugar
4
6
5
3
7-10
Place tea bag in mug
6
Get sugar and spoon
7
Wait for kettle to boil
8
Pour hot water in mug
9
Wait for tea to fully brew
10
Remove tea bag and add sugar
11
Walk to fridge with mug, add milk
12
Stir and taste tea
milk
12
2
1
spoons
5
tap
11
2.4m
No.
Standardised Work Chart
Created By
4.2m
Employee Movement:
Material Movement:
Standard In-Process Stock
Symbol
Total Number In Cell
n/a
Safety
Quality Check
Cycle Time
76 seconds
Job Detail Sheet
Organisation
Area
Part Name/ Number
Working Sequence Step
ACME
Chart Kitchen
heading
Mug of Tea
information
Steps 1 to 12
Operation / Process No.
Initial Creation Date
No.
Work Element
1
Take kettle to tap, fill for 1 mug with water
and return
2
Plug in kettle and switch on
Job Detail Sheet
30
Collect mug from top cupboard, bottom
shelf
4
Select tea bag from tea caddy on work top
5
Place tea bag in mug
6
Get sugar and spoon
C Brown
Issue Date
08/02/2007
Issue Number
05/10/2006
2
Takt time
Key Point
Key Point Reason
Use kettle filler gauge. See Fig. 1.
Safety
Quality
180 s
Photo/Sketch
Ease
Save water and electricity
Take care not to get water on electric connectors
Detailed work
3
elements
Created By
Key points
highlighting
essential detail
Danger of electric shock
Easy to reach
Key point reason:
Safety, quality or
ease
Filler gauge
Fig. 1
7
Wait for kettle to boil
8
Pour hot water in mug
Take care not to spill
Risk of scalding
Prevent weak tea
9
Wait for tea to fully brew
Description of any
10
PPE required
Do not use wet spoon in sugar
Remove tea bag and add sugar
11
Key preparation
activities
Photo or sketch to
explain detail
Makes sugar lumpy
Walk to fridge with mug, add milk
2
Confirm tea is to taste
12
08/02/2007
Fig. 1 new picture
Assure customer satisfaction
Stir and taste tea
Rev. Date
Eye Protection
PPE Required:
(Write specification)
Ear Protection
Foot Protection
Hand Protection
Other PE
Content of revision
Key Preparation Activities
1. Switch on electricity at mains board.
The completed sheet
Organisation
ACME
Area
Kitchen
Part Name/ Number
Working Sequence Step
Mug of Tea
Steps 1 to 12
Operation / Process No.
Initial Creation Date
No.
30
Take kettle to tap, fill for 1 mug with water
and return
2
Plug in kettle and switch on
3
Collect mug from top cupboard, bottom
shelf
4
Select tea bag from tea caddy on work top
5
Place tea bag in mug
6
Get sugar and spoon
7
Wait for kettle to boil
8
Pour hot water in mug
9
Wait for tea to fully brew
C Brown
Issue Date
08/02/2007
Issue Number
05/10/2006
Work Element
1
Job Detail Sheet
Created By
Key Point
Use kettle filler gauge. See Fig. 1.
Take care not to get water on electric connectors
2
Takt time
Key Point Reason
Safety
Quality
180 s
Photo/Sketch
Ease
Save water and electricity
Danger of electric shock
Easy to reach
Filler gauge
Fig. 1
Take care not to spill
Risk of scalding
Prevent weak tea
10
Remove tea bag and add sugar
11
Walk to fridge with mug, add milk
Do not use wet spoon in sugar
Makes sugar lumpy
Confirm tea is to taste
Assure customer satisfaction
2
12
08/02/2007
Fig. 1 new picture
Stir and taste tea
Rev. Date
Eye Protection
PPE Required:
(Write specification)
Ear Protection
Foot Protection
Hand Protection
Other PE
Content of revision
Key Preparation Activities
1. Switch on electricity at mains board.
Standardised Work Combination Table
Chart heading
information
Detailed work
elements
The time for each
work element
A chart illustrating
the times
The completed table